--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamSupport but has limited features. Are you part of the TeamSupport team? [Upgrade your plan](https://my.g2.com/teamsupport/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. * * * Seller [TeamSupport](https://www.g2.com/sellers/teamsupport) Discussions [TeamSupport Community](https://www.g2.com/products/teamsupport/discuss) Languages Supported English Solution Type All-in-One Overview by Joanne De Santiago Show More ## Pricing Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ## User Insights Average based on 891 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## TeamSupport Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Mid-Market (51-1000 emp.) 9/14/2023 "A lot of potential, but cumbersome and not robust for search and actions" 3/5 What do you like best about TeamSupport? All support tickets and chat can be put together in one place. We also have the voicemail from our in-bound line send emails directly to the support email, so voicemail transcriptions are there as well. We have options for automation, we can build out contact cards, and I can view the volume of work and the ratings of individual team members easily. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? -There is an 'All Tickets' area where you can do bulk edits, but you can't search/filter from there so if you want to bulk edit specific types of tickets you can't unless you scroll through and manually select them. You can also only bulk edit 50 records at a time, so when we had an issue which generated thousands of invalid tickets, I could not automatically close all of them at once, I had to do it in batches of 50. There is also not a check box to 'Select All' or select a page, so each of the 50 had to be clicked individually. That is an egregious example, but the need for these functions exists every day on a smaller scale. -The automation that can be built in based on triggers will only work on tickets that meet the criteria after the trigger is - built - there is no way to evaluate all existing tickets when it is created, so in the example above I was able to create automation to handle the issue in the future, but I still had to manually edit all of the existing tickets. -Conversely to the 'All Tickets' not letting you search/filter, the search/filter area lets you do that but you can't bulk edit tickets from there -Search often brings up items which specifically do not meet the filters (for example, search for text, filter on Status = New, it will often pull in closed tickets) Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Providing one place for all ticket types (email, chat and voicemail) to be managed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI Verified User in Import and Export Small-Business (50 or fewer emp.) 8/9/2022 "Switched software for better service at a more competitive price" 2.5/5 What do you like best about TeamSupport? The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? On occasion our customers will not receive our response, we've had to opt for another source to maintain communication. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Teamsupport was helpful in the past, but we outgrew their services. We find that for a more competitive proce, ZohoDesk provides better service and has great integration opportunities. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6961680/official_response/edit) Hi, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that the SLAs are helping, it looks like we fell short in one area, and that’s not okay. We’re always improving our platform and will also make our development team aware. Can you please contact us at support@teamsupport.com and we will make sure that we help you solve the messaging issue. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to the matter. 2/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian J.") BJ Brian J. Senior Customer Success Executive - Strategic Accounts Enterprise (\> 1000 emp.) 3/13/2023 "The all-in-one customer support platform" 3/5 What do you like best about TeamSupport? The way TeamSupport simplifies our client contact process is its finest feature. We can quickly respond to our clients' needs by centralizing all customer contacts. Additionally, it's simple to handle client tickets, duties, and interactions in one location thanks to the software's integration with our other tools. We have also been able to pinpoint areas where our customer assistance procedure needs to be improved thanks to the software's monitoring and analytics features. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Despite my appreciation for TeamSupport's advantages, I have had a few problems using it. Sometimes the UI is sluggish and inactive, which is irritating when we're attempting to react as rapidly as possible to client requests. The software's ticket generation procedure could also be enhanced to make it simpler to adapt certain features to our requirements. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Management of client support requests is made simple with it, and we have found its ticket automation and monitoring tools to be very useful. We can handle and organize help requests simply because everything is in one location. The program is also even more effective for our team to use because it integrates with other tools that we use. Review collected by and hosted on G2.com. Show More Response from Niki Finegan of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7825412/official_response/edit) Hi Brian, Thank you for your valuable feedback! We're thrilled that TeamSupport's client contact process simplification and integration with other tools have been beneficial for your team. We understand your concerns about the UI's sluggishness, and we're actively working on optimizations to enhance its responsiveness. Additionally, we're reviewing the ticket generation procedure to ensure it aligns better with your specific requirements. Your input is invaluable as we strive to provide a seamless and efficient experience. If you encounter any further issues or have more suggestions, please don't hesitate to reach out. We're here to support you every step of the way! 🌟🔧 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Small-Business (50 or fewer emp.) 8/9/2022 "Average." 3/5 What do you like best about TeamSupport? I like the ability to email a ticket to anyone with whom I wish to share the info. (It is really helpful in that it records that right in the ticket. I can look back later to verify that I shared this info. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The layout is a bit messy and archaic, however, they're improving. The indexing feature doesn't work properly when entering a customer on a ticket. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport is a good tool to record customer information and communicate with colleagues and customers directly from the platform. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6961201/official_response/edit) Hi, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciated the collaboration opportunities that the product offers and keep track of your customer's information. Here at TeamSupport, we try very hard to make sure these good experiences are the norm! We were concerned to hear that you are having issues with your indexing feature. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. Please contact us at support@teamsupport.com and we will work with you to resolve this issue. Thanks again for sharing your feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PS Paul S. Partner Manager Mid-Market (51-1000 emp.) 10/23/2019 "Affordable Ticketing System and Knowledge Base" 3/5 What do you like best about TeamSupport? The ticketing portion of this tool was perfectly adequate, we were able to perform bulk actions on tickes, use tagging and the reporting on ticketing times and SLAs is pretty good. Another thing we did love was the responsiveness from their customer success team. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? My company wanted a more customizable tool, we really wanted a Knowledge Base, Customer Hub with a more user friendly and attractive design. Their Advanced view designed and text editor did not allow for enough customization without having to add HTML and Javascript ourselves. We needed to be able to customize KB category and subcategory pages and this was not possible. We also needed the KB to be multiple pages instead of one long page that required a ton of scrolling. Attaching pictures and videos was also not easy enough. Review collected by and hosted on G2.com. Recommendations to others considering TeamSupport: Make sure you do your research to see if the customization and features of their customer hub is enough, also we found that the rollout and implementation of the ticketing system is key if you want to successfully get the company to adopt the new system. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We needed a ticketing system to handle the high volume of customer questions and requests as our organization grew and email was no longer an effective method. We also needed to be able to report on the volume, types of tickets and average response times. Also needed a Knowledge base and customer hub to post help articles for clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/27/2020 "Team Support Review" 2.5/5 What do you like best about TeamSupport? Team Support is a great resource to collaborate with team members to enhance your business. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Team Support doesn't allow team members to work individually. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Team Support allows you to work together with team members and solve problems without calling staff meetings. Review collected by and hosted on G2.com. Show More Response from Niki Finegan of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-4317615/official_response/edit) Thank you for sharing your review. We really do value your comments. While we are thrilled that you like the collaboration aspect, we noticed that you have a concern about team members not being able to work individually. We'd love to help you figure this out. Could you email me at nfinegan@teamsupport.com? Together we can work towards a solution. Thank you. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Enterprise (\> 1000 emp.) 8/25/2019 "Review for teamsupport" 3/5 What do you like best about TeamSupport? Ease of use ,best customer service response in SaaS, has improved our teamwork better than most software used Better organized tracking of support tickets Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Not too many dislikes the only thing so far is there is not a Android app ,only browser use available Review collected by and hosted on G2.com. Recommendations to others considering TeamSupport: Great rollback feature and ease of use with productivity increased workloads Great customer support and updates for thier customers Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? increase in productivity and collaboration with this software as the previous software had out ticket systems backlogged and out of place Faster workload and better customer response time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/17/2019 "It's good but needs improvements." 2.5/5 What do you like best about TeamSupport? I like the feature of merging tickets. we often get new tickets created by a customer emailing in for a ticket we are already working on. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our appointments are 2 hours, some are 1 some are 4. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Better organization and notes on support tickets. Review collected by and hosted on G2.com. Show More Response from Laura Ballam (Tubbs) of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-2291470/official_response/edit) Thank you for your feedback, we're unclear what you mean by creating a calendar event in a ticket and want to help improve your experience, please reach out to our support team so that we can assist you with this. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ronald A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronald A.") RA Ronald A. Sales Mid-Market (51-1000 emp.) 2/11/2019 "Team Support" 3/5 What do you like best about TeamSupport? Team Support has increased our case resolutions..Awesome ticket tracking software as it helps to identify which Department as to handle this without delaying customer resolution...The hidden tool for customer service as it helps to delegate the case to different Departments without any delays. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I guess what i dislike may be the SLA. as once the ticket is raised it takes 48hrs for the entire team to handle and resolve the issue which may impact customer resolution. Review collected by and hosted on G2.com. Recommendations to others considering TeamSupport: Easily track and view customer details and Quickly access info on customer issues, one of the best Case management tool. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Case management in technical Support department and Customer service and sales as well Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 4/15/2019 "Versatile and solid but feels old" 3/5 What do you like best about TeamSupport? Proactive chat is very nice. The ability to trigger it on different places and in different configuration is nice. Different triggers and different messages is useful. The integration to Facebook messenger is also nice. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Generating leads, providing support to existing customers, and promoting users through the sales cycle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about TeamSupport? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamSupport ](https://www.g2.com/products/teamsupport/discussions/new) TR Tobin Raj • Last activity over 6 years ago How do I customize the charts with some external data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) GU Guest User • Last activity over 1 year ago What is TeamSupport used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamsupport-used-for) [ View all Discussions ](https://www.g2.com/products/teamsupport/discuss) ## Pricing Options Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month ### Professional Support $49.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) TeamSupport Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-teamsupport) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-teamsupport) ##### ##### TeamSupport Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/teamsupport/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-reviewed iPaaS for enterprise app integration](https://www.g2.com/discussions/what-is-the-best-reviewed-ipaas-for-enterprise-app-integration)[What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[Which solution supports multi-language video subtitles?](https://www.g2.com/discussions/which-solution-supports-multi-language-video-subtitles) [What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)