--- title: TeamSupport Reviews meta_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 891 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons **What users like:** - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. (14 reviews) - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. (13 reviews) - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. (13 reviews) - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. (9 reviews) - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. (8 reviews) - Efficiency (7 reviews) - Users value the **automation capabilities** of TeamSupport, enhancing customer support and streamlining data management effectively. (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) - Customization (6 reviews) **What users dislike:** - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. (4 reviews) - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. (4 reviews) - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. (4 reviews) - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. (3 reviews) - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. (3 reviews) - Interface Issues (3 reviews) - Limited Customization (3 reviews) - Users note the **absence of essential features** like integration and basic filtering options, hindering their experience. (3 reviews) - Not Intuitive (3 reviews) - Poor Performance (3 reviews) ## TeamSupport Reviews ### 1. Team Support review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TeamSupport?** Dashboards and reports are nice to have and the ability to email some of these reports. Subscribe function is nice. **What do you dislike about TeamSupport?** Reports are so slow It's hard to load the history of a ticket, so slow plus you need to keep clicking load more... takes so much time. cannot scroll through the open tickets when there are a number of tickets as there is no scroll left or right bar. i don't like the AI **What problems is TeamSupport solving and how is that benefiting you?** reporting as i can see the issues that would need attention through them as well as looking for trends ### 2. Teamsupport - The best for email communication and ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** Ramma G. | Manager, IT Quality & Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about TeamSupport?** TeamSupport help desk software has been extremely useful in communicating with our customers via email. It comes with effective and comprehensive ticket templates that prevent us from having to request unnecessary information, and its excellent software configuration helps establish and maintain great communication channels. TeamSupport has allowed us to provide potential customers with viable solutions while always striving for a better market experience. **What do you dislike about TeamSupport?** Users must repeat the search process whenever they want because the search bar only returns one result at a time. **What problems is TeamSupport solving and how is that benefiting you?** Without TeamSupport, our group would be much less cohesive, and information wouldn't flow as smoothly. This software has made a big difference for us. **Official Response from Lucia Martin:** > Hello Ramma, Thanks for your great review! I will pass on your feedback to the TeamSupport development team. We are glad to hear it’s serving its purpose and helping you out, making your team work better together. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! ### 3. Team Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2017 **What do you like best about TeamSupport?** Tool is specifically meant for handling customer support requests. Ease of use. Ability to automate tasks and add custom fields **What do you dislike about TeamSupport?** At times the application is slow to respond especially when a ticket has a large number of actions **What problems is TeamSupport solving and how is that benefiting you?** Customer entry of support issues and tracking of those issues. Logging time spent on support tickets. ### 4. TeamSupport is a quick and efficient product **Rating:** 4.5/5.0 stars **Reviewed by:** Alycia D. | Client Relations and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about TeamSupport?** I've found TeamSupport to be a generally quick and efficient product. It's highly configurable in a variety of ways, including reports, user-friendly interface and workflow, and the capacity to incorporate videos, screen recordings, and images. I appreciate how simple it is to onboard new employees into TeamSupport due to the software's intuitive nature. The documentation and guides for TeamSupport are clear and straightforward, too, which helped me become familiar with -and proficient at using-the software quickly. **What do you dislike about TeamSupport?** TeamSupport can be sluggish at times, and page reloading may be required for changes to take effect. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is utilized to address documentation, communication, and accessibility issues. In every respect, there are advantages, in our opinion. **Official Response from Lucia Martin:** > Hi Alycia, You’re awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you make the most of your platform. We are very glad to hear that you find a lot of benefits to using it! If you haven’t done so already, join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts. You will learn how to take even more advantage of your platform. Thanks again! ### 5. TeamSupport - increased our efficiency and case resolutions **Rating:** 4.5/5.0 stars **Reviewed by:** Uliane A. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about TeamSupport?** TeamSupport is a great helpdesk program for small businesses. It has increased visibility for customers and customer service agents, which has helped our team resolve tickets more quickly and proactively. The program is easy to use, and training employees on how to use it is not overly complex. We recommend this software to other small businesses looking for a good helpdesk solution. **What do you dislike about TeamSupport?** Not all reporting functions are user-friendly. It is easy to feel overwhelmed by the vast number of options and features. It is difficult and time-consuming to retrieve data from reports, and PDF reports cannot be generated. **What problems is TeamSupport solving and how is that benefiting you?** This program has dramatically simplified our customer interactions, which previously required a great deal of email. **Official Response from Lucia Martin:** > Hi Uliane, Thanks for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we’re glad to hear it’s serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! ### 6. Great for organizing workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Nadine P. | Director of Customer Service and Field Inventory, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** I can have emails route to a particular person, based on who it is from. THis helps organize my Team's workload and their folders **What do you dislike about TeamSupport?** We have a few emails 1 for requests and 1 for usage and if you send to both Emails, sometimes it does not route to either. We try to teach Reps to only use one but sometimes they do not **What problems is TeamSupport solving and how is that benefiting you?** The Reps wanted to know if we received their emails they send all day and this shows them a ticket so they know we received it. This completed that request **Official Response from Lucia Martin:** > Hello Nadine, We appreciate you taking time to post a review! We appreciate you being part of the TeamSupport family. If you haven’t done so already, please join our Community discussion group, found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts, where you can learn how to make the most of your platform. Again, thank you very much for sharing your experience! ### 7. Great Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Allendys G. | EDI Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about TeamSupport?** I absolutely love that you can customize your dashboard. **What do you dislike about TeamSupport?** The search option and the fact that some customers don't respond because they don't know who Team Support is. **What problems is TeamSupport solving and how is that benefiting you?** I don't have any issues at this time. ### 8. User Friendly System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** Nice system that you can keep all records together in the customer's record. **What do you dislike about TeamSupport?** When creating tickets, you can't start a new one for another customer until you finish the current one. **What problems is TeamSupport solving and how is that benefiting you?** Solved issues with creating tickets by making fields required before moving on. ### 9. Great, quick and precise when it comes to support **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo C. | Computer Network Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about TeamSupport?** Friendly and knowledgeful staff; responses to solutions are quick and always looking to improve product. **What do you dislike about TeamSupport?** Billing is hard to get a hold of due to their simplified, automated phone system. It only asks for an extension or dial 0 for the operator, but the operator does not answer. **What problems is TeamSupport solving and how is that benefiting you?** Team support modified the product to fit our needs making it easy to use. **Official Response from Lucia Martin:** > Hi Gerardo, Thanks so much for taking the time to share your experience. We’re thrilled to hear that you appreciate the team at TeamSupport. We try very hard to make sure these good experiences are the norm! We were concerned about the contact issues you are having and we will look into it to make it easier. Thanks again for sharing your feedback. ### 10. Average. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** I like the ability to email a ticket to anyone with whom I wish to share the info. (It is really helpful in that it records that right in the ticket. I can look back later to verify that I shared this info. **What do you dislike about TeamSupport?** The layout is a bit messy and archaic, however, they're improving. The indexing feature doesn't work properly when entering a customer on a ticket. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is a good tool to record customer information and communicate with colleagues and customers directly from the platform. **Official Response from Lucia Martin:** > Hi, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciated the collaboration opportunities that the product offers and keep track of your customer's information. Here at TeamSupport, we try very hard to make sure these good experiences are the norm! We were concerned to hear that you are having issues with your indexing feature. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. Please contact us at support@teamsupport.com and we will work with you to resolve this issue. Thanks again for sharing your feedback. ### 11. system is reliable and meets our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** We like the online customer portal for both our needs and our customers. **What do you dislike about TeamSupport?** the customization of the reporting could be more flexible. **What problems is TeamSupport solving and how is that benefiting you?** it gives us a streamlined process for resolving our customers issues. ### 12. Team Supprt is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Bud H. | IT Administator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about TeamSupport?** Knowledge Base articles are easy to get to and read **What do you dislike about TeamSupport?** I actually dont have an issue or a comment in a bad way on this **What problems is TeamSupport solving and how is that benefiting you?** It help me keep all my tickets and Tasks up to date and that makes me more productive **Official Response from Lucia Martin:** > Hi Bud, Thanks for making our day with your positive review! :) It is customers like you that make our jobs great. If you haven’t already, join our Community discussion group, found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers! Thanks for being a TeamSupport advocate. ### 13. Good but could be better with interface. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** Lot of modules you don't see on other software. **What do you dislike about TeamSupport?** Having to keep logging in every time I want to use it on my secured laptop. **What problems is TeamSupport solving and how is that benefiting you?** Customer support. ### 14. Clear and easy to use interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** The clarity with which metrics are available. **What do you dislike about TeamSupport?** Slight bugginess and failure to load pages occasionally. **What problems is TeamSupport solving and how is that benefiting you?** A way to track user requests over time. ### 15. Team Support has been vital to our companies success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** The ease of use. Everything is clean, and organized and can be modified to best support our team's needs. **What do you dislike about TeamSupport?** The only downside I have ever experienced are random site crashes. These are improving daily. **What problems is TeamSupport solving and how is that benefiting you?** Our ability to invite our business partners to team support, to have a smooth effective ticket system to meet their needs quickly, and correctly, and to share information with both teams. **Official Response from Lucia Martin:** > Hi, Thanks for sharing your experience with the TeamSupport solution! We try hard to provide an intuitive and responsive platform, and we’re happy to hear that it’s all working great for you. Let’s keep the conversation going. Community discussion group can be found in the TeamSupport Customer Hub and you can attend our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts to make the most of your TeamSupport product. Thanks for being a TeamSupport champion! ### 16. The best solution for customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Mason B. | Director of Technology Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about TeamSupport?** Recently, we've been experimenting with dashboards. I like the fact that they can be edited and customized. It's easy to manage tickets and follow through with my customers. Also significant is attaching clients with all the details to tickets by saving them. I also like the autoresponder feature to set up various messages for different ticket types. **What do you dislike about TeamSupport?** In my opinion, the way reports are generated should be changed to make them easier to analyze. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is used to follow up on customer issues. TeamSupport allows you to see all of our product development activities in one place. **Official Response from Lucia Martin:** > Hi Mason, Thank you taking time to post your comments. We really do value your feedback. We are known for providing a platform that is intuitive, easy to use, and packed with features, along with a dedicated and responsive customer support team. We are passing along your feedback about reports to our Development team to take into account. Thanks again! ### 17. Easy way to handle tickets! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about TeamSupport?** All the emails are organized to one platform. Colleagues can look into your tickets and help you as well. **What do you dislike about TeamSupport?** The search option does not look fine sometimes, maybe due to large volumes. **What problems is TeamSupport solving and how is that benefiting you?** It prevents us from copying multiple emails to colleagues and avoids unnecessary load on the email server. **Official Response from Lucia Martin:** > Thanks for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we’re glad to hear it’s serving its purpose and helping you out. If you have any questions about the search option and it keeps happening, feel free to reach out to success@teamsupport.com directly. Thanks again! ### 18. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about TeamSupport?** Ticketing System is very user friendly, Robust which is good **What do you dislike about TeamSupport?** I cannot attach large documents (I.e Recordings) **What problems is TeamSupport solving and how is that benefiting you?** The flow of the business and how quickly we are able to get to doing the tickets ### 19. TeamSupport Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about TeamSupport?** Be able to link with Jira. This has great connectivity between other vendors, I am assuming it will be easy to link it with rightAnswers to build knowledge base. Although has a good knowledge base module itself. **What do you dislike about TeamSupport?** Haven't faced any issue yet. TeamSupport is relatively new to me. **What problems is TeamSupport solving and how is that benefiting you?** Be able to keep client up-to-date with regular update of tickets. **Official Response from Lucia Martin:** > Hello, Thank you for taking the time to share your feedback. Glad to see you're enjoying the platform! We’re here to help if you have any questions or you’d like to find out more about additional features. Did you know we have a monthly webinar exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again! ### 20. Team Support is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Chastity V. | Lead Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about TeamSupport?** The customization. We track so much in Team Support because of the ability to add customized fields! **What do you dislike about TeamSupport?** I cannot think of anything at this point other than I really would like to see the ability to import and update records, not just add new. **Recommendations to others considering TeamSupport:** Before I learned of this new integration being created between TeamSupport and Salesforce, I would have said to make sure the data is clean in Salesforce and enable that first before making the data clean in TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** Synchronization with Salesforce. The Team Support team has been assisting with getting that up and going and have been great! ### 21. The best ally for customer service and support teams **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł P. | Software Developer , Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about TeamSupport?** I love this software and the way it has helped us align and organize our customers; it brings a lot to our customer service and support. TeamSupport is easy to understand and use and has a great support team that has always helped us when we needed it. They have improved our customer experience. **What do you dislike about TeamSupport?** There are no good search functions and filters by keyword or date to find tickets or actions faster, which would save time. **Recommendations to others considering TeamSupport:** TeamSupport is a great resource for promoting more efficient customer service and support and has an excellent knowledge base. **What problems is TeamSupport solving and how is that benefiting you?** Since we implemented the system, we can create tickets for every problem a customer has and resolve it as quickly as possible. The excellent support from the TeamSupport team is another of the many benefits we have gained. ### 22. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** The comments section to leave a message that can be private or public. **What do you dislike about TeamSupport?** Have to open ticket to assign it to someone **What problems is TeamSupport solving and how is that benefiting you?** None **Official Response from Lucia Martin:** > Hi, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. Did you know that you can automate assigning tickets? :) Please contact us at support@teamsupport and we will help you with it. Thanks again! ### 23. Great user experience to manage client support tickets and creating reports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about TeamSupport?** TeamSupport's interface is great; the functionality and speed of the application is superior to other ticketing systems that I have used before. Automated emails and report creation makes client and internal reporting obligations a breeze. **What do you dislike about TeamSupport?** Additional UI "themes" and customization to the colors of the interface would be a great touch. **What problems is TeamSupport solving and how is that benefiting you?** I have to deliver client presentations that involve providing statistics around client support tickets, and TeamSupport's reporting tools have made my job a lot easier. It provides transparency to the data which I am delivering. ### 24. TeamSupport is very good. But I'm having a fonts issue **Rating:** 4.0/5.0 stars **Reviewed by:** Eman S. | Web/Agora Implementation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about TeamSupport?** TeamSupport is very professional and it is helping agents complete their tasks efficiently. It is also very easy to use, and allowing the maximum flexability **What do you dislike about TeamSupport?** I'm having a very annoying issue with fonts. Whenever I copy some (long) text and paste it into my notes, it looks fine when pasted. But after saving, it is with a different font size (smaller) although I'm copying it from another note (in the same ticket or a different one) with the correct font-face and font-size that I need. Sometimes, even without copying anything, just inserting an image then writing below it, the text below the image is smaller than the text above it. Moreover, sometimes I face the same issue without copy/paste or any added images... It just happens, especially when I write long text in my notes. I've uploaded a quick recording showing the issue to: https://drive.google.com/file/d/1lfUaHu_Ysj3DoFne-gym4_nnSbjfnQbe/view?usp=sharing I truly appreciate the resolution of this above issue. Another issue that I have (but it's not a big deal), is that email addresses are inserted as plain-text, and not automatically changed to hyperlinks. If that can be resolved, it would be perfect. If not, that's fine **What problems is TeamSupport solving and how is that benefiting you?** Time tracking, efficient client communication, and progress/steps documentation **Official Response from Niki Finegan:** > Hi Eman, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you’ve generally had a good experience so far, it looks like we have some work to do. I’ve spoken to our Success team about this, and we’re going to make sure we get this resolved for you. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to your issue. Look for an email or call soon. ### 25. Great Product for Software Support Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Nigel B. | Executive Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about TeamSupport?** TS is a comprehensive solution to ticketing and issue resolution. It has solid features and both the application, and cloud servers are reliable and consistent. Day-to-day queue management from email, to call handling meets our needs well. Self-service options for customers are good. **What do you dislike about TeamSupport?** While TS is powerful, it is not evolving very quickly. Suggestions are met with a "possibly in the future" type of response. And generally things are how they are. As a BI company we extract their data and report on it externally, which fills gaps in what we need from the internal reporting tools. **Recommendations to others considering TeamSupport:** As with all software, develop a clear set of success metrics, talk to other customers and actually try the product - not in a test environment but under real world conditions, with your own data. You will likely need alternate software for forums/community - the TS offering is a checkbox but it deals with the real tasks so much better than the competition, that this is not really an issue. **What problems is TeamSupport solving and how is that benefiting you?** Offering a better customer self-service experience, as well as moving to an external vendor from an in-house ticketing system were the key drivers. TS was the best of the many we reviewed, meeting the complexity of supporting an Enterprise Software Solution while keeping the 'overhead' on the team using it to a reasonable level. Going from a custom, in-house solution is always challenging and yet we were able to improve and extend our capabilities with few or no process changes - so often software is not flexibile enough to accommodate existing working practices, but TS delivered. The people, from sales to technical were and are great. They really 'get' what it takes to deliver quality service - as you'd hope from a vendor of such an application. **Official Response from Niki Finegan:** > Hi Nigel, Thank you for your honest review of TeamSupport. It looks like overall, you're really enjoying the solution. I was especially happy to hear that the "cloud servers are reliable and consistent". However, we still need meet your expectations on the evolution of the product. We'll have your success manager reach out to you to explore the updates you'd like to see. Thank you again, and we look forward to talking to you soon. ### 26. Great Help desk software, with an unusual work flow **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. | TAC Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about TeamSupport?** TeamSupport is more feature-rich out of the box than any other SaaS-based Help Desk software I've seen. It is easier to configure than the higher-end price, but more powerful than other softwares (Zendesk, FreshDesk, Zoho) in the same tier. Designed for B2B, so you don't have to spend a lot of time configuring features you don't need. Extremely flexible configuration, workflows, statuses, custom fields. **What do you dislike about TeamSupport?** The difference between a work log entry and an email to the customer is not always straightfoward. Emails into the ticket are redirected out to the customer as well as being logged into the ticket. This can be disabled, but only at some loss of features. Also, in the interface, some of the terminology in the interface is misleading or unclear. The interface is quite old and badly needs a facelift **Recommendations to others considering TeamSupport:** Make sure you understand the email model clearly before you dive in. Be prepared for an interface which is not as pretty as others, but has a deeper feature set. **What problems is TeamSupport solving and how is that benefiting you?** Help desk ticketing system was new to this company. We were manually logging emails in a project management system. It was burning about 1 1/2 to 2 hours a day. We've saved most of this time using TeamSupport. ### 27. Easy platform to navigate, efficient and helpful support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about TeamSupport?** Easy platform to navigate, efficient and helpful support team **What do you dislike about TeamSupport?** Can be finicky at times with failure of ticket to save or a delay in saving so you have to sit and wait. Merging tickets can make the merged ticket unsearchable unless you run a report to find it. **What problems is TeamSupport solving and how is that benefiting you?** Documentation of customer interactions. Easy search tool to look up tickets. **Official Response from Lucia Martin:** > Hi, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciated how easy the platform is to use and our support team. Here at TeamSupport, we try very hard to make sure these good experiences are the norm! We were concerned to hear about the issues you are facing with your tickets. Please contact us at support@teamsupport.com and we will be happy to look into it for you. Thanks again for sharing your feedback. ### 28. TeamSupport is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about TeamSupport?** Ease of navigation and customer support! **What do you dislike about TeamSupport?** The view is a bit daunting, could be cleaner **What problems is TeamSupport solving and how is that benefiting you?** Customer inquiries and troubleshooting our product **Official Response from Lucia Martin:** > We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. ### 29. Amazing! Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2016 **What do you like best about TeamSupport?** The Ability to add reminders to tickets. This is a great feature to have, so I know when to get back and start working on a specific issue that will require more time. Next. Automated messages are sent out to customers during the weekends and holidays. Also, adding a subscriber to the tickets is very important when 1 or more users are involved in a team, it's is good to add a subscriber to keep all the users in the loop. Recent Team Support also has an IOS app that I can view my tickets assigned to me, Team Support now works on all browsers flawlessly. **What do you dislike about TeamSupport?** With there was more functionality and features to the IOS App **Recommendations to others considering TeamSupport:** Team Support is an amazing tool to manager the tickets. I highly recommend to users who have never used a ticketing system ever before, to try out Team Support. It is a starting point for users to get familiar with how the tickets are being managed and closed. **What problems is TeamSupport solving and how is that benefiting you?** I solve technical problems relating to my company's software. The benefits are to send and receive messages easily, setting priorities to tickets, and escalating tickets when needed, as a result the customer is always in the loop of the progress of the ticket. ### 30. Team Support is a Game-Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** For approximately a year now, I have been a customer of Team Support’s software. It has revolutionized our business, and I would never want to go back to the time before TS. First and foremost, it is easy to use, and the webinars held regularly will educate you in the more advanced areas if needed. The biggest thing I have seen at my company is how much this software simultaneously benefits our organization and customers. It has improved communication within the company enormously. Our customer support team has changed the way they work by making sure everything is documented. And the fact that everyone in our company can access that information now has made it a game-changer. Our genuine appreciation of our new system lies in our customers being better served and happier. They do not have to call but can email their issues to us, and it all goes into the same system everyone has access to. Support tickets get handled quickly, and our customers reap the benefits. I thoroughly enjoy working in Team Spot daily, and I am always excited to learn new things the software can do. I look forward to continuing our relationship with Team Support and our future endeavors. **What do you dislike about TeamSupport?** Honestly, I have not found anything that I have an issue with. **What problems is TeamSupport solving and how is that benefiting you?** Communication within the business as well as with our customers. Both have been enormously beneficial **Official Response from Niki Finegan:** > You’re awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you make the most of your platform. ### 31. Great product for production **Rating:** 5.0/5.0 stars **Reviewed by:** Angela J. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about TeamSupport?** Team support is helpful in keeping track of changes for our company and auditing purposes. **What do you dislike about TeamSupport?** At times it is slow and non- responsive. **What problems is TeamSupport solving and how is that benefiting you?** Tracking and completion rates. ### 32. Great for support and Sales Website Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Rudy O. | Customer Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about TeamSupport?** You really can't beat how easy it is to you with different integrations with other chat platforms like skype **What do you dislike about TeamSupport?** There were some technical issues that we were experiencing, but got resolved rather quickly. **What problems is TeamSupport solving and how is that benefiting you?** I would say mainly getting prospects the right answers collecting names and emails for our leads list was probably one of the biggest benefits for us. ### 33. TeamSupport - Super easy and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about TeamSupport?** The notification engine built within the application comes in handy when updates are made to calls. Integration built within your email is an added bonus. **What do you dislike about TeamSupport?** Nothing. Really like all of the features that are built into it. **What problems is TeamSupport solving and how is that benefiting you?** Issues and tickets raised within our in-house application. Keeping track of updates and time spent. **Official Response from Lucia Martin:** > Hello, Thank you so much for the good vibes you sent our way! We try really hard to provide a platform that is intuitive and responsive along with dedicated customer support, and we’re happy to hear that it’s all working great for you. Reach out any time with questions. And check out our monthly webinar series, exclusively for our clients—TeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform: Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ### 34. TeamSupport - a journey in customization **Rating:** 4.5/5.0 stars **Reviewed by:** James R. | Tier 2 support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about TeamSupport?** My favorite feature of TeamSupport is the extreme customization available. User dashboards can be changed to fit their specific needs using reports, and allows for in-depth details about tickets as well as overview information. Having this flexibility is important as not every user needs to create a specific report to do fulfill their role, but the flexibility is there to allow them to do so. Managers and higher level support team members and focus on the big picture, while frontline support members can focus on their queues and individual tasks or assignments. Additionally, while our organization does not currently make use of the Products and Inventory features, having these features available to the system are immensely powerful for us to track support issues as they relate to equipment or product lines directly. Future revisions of our processes may eventually lead us towards better using these features. Finally, the support from TeamSupport has been phenomenal. Help is directly available from the user interface, and leads to quick resolution of most issues. Anything that requires a ticket or additional research from TeamSupport is communicated effectively, and I always feel in the loops about questions or requests we've submitted. **What do you dislike about TeamSupport?** While the system has a wiki, it is not very customizable itself and does not interconnect well with other articles within the wiki. This results in the wiki being suitable for single documents but does not allow it to cross reference other articles, and requires the structure of the wiki to support additional topics or articles about a topic in a hierarchical structure. **Recommendations to others considering TeamSupport:** I highly recommend TeamSupport as a helpdesk platform, and I believe that the complete feature set available within TeamSupport is a great benefit for any organization. The inclusion of asset management, knowledge base, and wiki services coupled with the ticketing system is especially useful. **What problems is TeamSupport solving and how is that benefiting you?** The obvious benefit to TeamSupport is a robust ticking system, which enables our support agents and end users to resolve any of the various questions or problems that affect our services. Utilizing reports and customer surveys, we are able to better support our team and customers, enriching our support experience as a whole. **Official Response from Niki Finegan:** > Hi James, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you’ve generally had a good experience so far, it looks like we fell short in one area, and that’s not okay. I want you to know that I’ve spoken to our Director of Customer Success about this, and we’re going to make sure this isn’t an issue moving forward. We’re always improving our platform and will also make our development team aware to factor into future updates and enhancements. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to your issue. ### 35. Keeps me up to date **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas G. | Group Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** Keeping me connected with clients and colleagues alike. **What do you dislike about TeamSupport?** It is a huge hassle that the search function only finds results in the titles of tickets and doesn't search the body at all. I have to train all new users to put relevant information in the title and if they forget then it's a huge pain to try to find the ticket you're looking for. **What problems is TeamSupport solving and how is that benefiting you?** Gaining clarification from clients about how to treat their products. **Official Response from Niki Finegan:** > Hi Lucas! Thanks for the overall great review. The TeamSupport product is all about helping teams collaborate, so we're excited that it's working for you. The search issue that you're having does sound like a hassle, and that's not okay. I want you do know that I've alerted our Chief Customer Officer, and we'll be reaching out to you directly. We look forward to speaking with you soon. ### 36. All the tools in a single hub **Rating:** 5.0/5.0 stars **Reviewed by:** Dhillan C. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** The huge amount of functions: Customer Hub, Wikis, Search option, tickets tracking, task within tickets, remainders, etc **What do you dislike about TeamSupport?** It could be more automatized, yet, I love everything it has as standard. **Recommendations to others considering TeamSupport:** If you want a suite that contains everything you need, from ticket tracking, customization, interface with clients, consultants and DEVS, check TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** Managing clients' accounts and requests. The option to search old tickets, and find solutions even with other clients, is wonderful. **Official Response from Niki Finegan:** > Hi Dhillan. Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. Thank you so much for being a valued TeamSupport customer. ### 37. TeamSupport is a great solution for managing tickets. Very clean interface and intuitive to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about TeamSupport?** One of my favorite features of TeamSupport is being able to generate customized reports in a few clicks. Data manipulation is very easy with the use of this feature. **What do you dislike about TeamSupport?** I don't have any downsides to TeamSupport, genuinely great software. **Recommendations to others considering TeamSupport:** If you find any problem, check their knowledge base; it is very likely you will find all the answers there. Their customer support is also very responsive. **What problems is TeamSupport solving and how is that benefiting you?** I have used TeamSupport for ticket management, generating reports, requesting second-line assistance. In all these areas, TeamSupport was very snappy, intuitive, and valuable. Most of the time, I could find a feature by myself without looking through the documentation. **Official Response from Niki Finegan:** > Wow! We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ### 38. Online Ticketing made easy for tracking Helpdesk requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about TeamSupport?** easy to identify new tickets via email notification. Responding to tickets via email. Organization of new requests by meta data. **What do you dislike about TeamSupport?** I have to log in to update the status of tickets. I want to be able to change status via the email subject line. **Recommendations to others considering TeamSupport:** Setup of email workflow and configuration at first is needed for ticketing to work based on individual needs of each mailbox. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport serves as an internal helpdesk tracking system for several mailboxes. Helps track and organize requests with little effort. Has the ability to re-open closed tickets to follow-up with users. **Official Response from Niki Finegan:** > Thanks for the great review! I will pass on your feedback about logging in to the TeamSupport success team. We put a lot of work into making tracking tickets easy, and we’re glad to hear it’s serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! ### 39. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about TeamSupport?** The options for organizing tickets and tasks and the responsiveness of TeamSupport staff **What do you dislike about TeamSupport?** The occasional lag. I don't much care for the way emails look when I'm corresponding to someone who is responding to the ticket via email. My clients find the layout and all the red bars in the messages confusing. Also, the way that conversations go bottom-up instead of top-down is confusing for some of them. **What problems is TeamSupport solving and how is that benefiting you?** The organization is a significant plus. Down side is a few bugs and lag. **Official Response from Niki Finegan:** > Thank you so much for taking the time to write this review. We’re thrilled to hear that our team members are responsive. Here at TeamSupport, we try very hard to make sure those good experiences are the normal! We were concerned to hear about the lag and email issues. However, we're not able to locate the name on your review. Would you email me at nfinegan@teamsupport.com so that we can work together towards a resolution? ### 40. Team Support Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2021 **What do you like best about TeamSupport?** Everything about it. It is easy, straightforward, and reliable/consistent. **What do you dislike about TeamSupport?** There really is no downside. I think the hardest thing was transitioning away from Outlook. I still need/use Outlook, but for the most part, the ticketing system acts as my email threads. **What problems is TeamSupport solving and how is that benefiting you?** Communication is huge with TeamSupport. It has helped streamline reaching out to clients. ### 41. TS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** The thing that is most helpful in TeamSupport is the ability to search a specific Customer's tickets. **What do you dislike about TeamSupport?** It would be nice if I could open up my coworker's call list and search through his open tickets. Our department works well together and sometimes pass calls to someone else and it would be much easier to just search a coworker's name and look at their calls. **What problems is TeamSupport solving and how is that benefiting you?** Our Customer's problems in the software that we provide. ### 42. Its interface is very simple, clean and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Richard M. | Senior software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2021 **What do you like best about TeamSupport?** For our strategy of focusing on B2B trade, it is an ideal choice because it provides us with a collaboration to focus our attention on customers who are actually the basis of business income, and its functions allow us to consolidate and consume Most of the interactions of the participants, understand them and meet their needs. They do identify their key issues. Now, we become more professional and can produce a better experience because they are tools that enable us to obtain better service capabilities and merge all requests in a less complicated process. **What do you dislike about TeamSupport?** The review of the report is an area that should be improved, including the possibility of meeting the needs that may arise in management or business development. This is not a serious problem for us, but for some users, even in the long-term Look, but be aware that because of all the other best features we use in the company, the software ignores these small aspects and brings us good results. **Recommendations to others considering TeamSupport:** This software is a complete tool to complete the help center of any organization. For business-to-business operations or B2B business, it is very important to own this software. Its interface is very simple, concise, and intuitive. It professionally contains all the functions required in the B2B business field, which in turn is very useful because it has a reliable customer database, which can be completely customized and even great. If needed, some of its functions can be performed automatically without requiring greater effort. **What problems is TeamSupport solving and how is that benefiting you?** We perform effective reports to take over their work to identify customers who have more demands on their support team, understand the severity and urgency of the request or the issues you send to the department. As a result, the collaboration between the company's internal work teams has been improved, resulting in a better experience for potential customers. Through messages or online calls, communication is also faster. **Official Response from Niki Finegan:** > Hi Richard, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you’ve generally had a good experience so far, it looks like we fell short in one area, and that’s not okay. I want you to know that I’ve spoken to our Director of Customer Success about this, and we’re going to make sure this isn’t an issue moving forward. We’re always improving our platform and will also make our development team aware to factor into future updates and enhancements. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to your issue. ### 43. AK_FIS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** There are multiple reasons: 1> Ease of use 2> Creation of ticket 3> customization 4> Automation and rules **What do you dislike about TeamSupport?** 1> Reporting features can be made better and easy to configure and run. 2> Column filtering should be better. It should not change the report configuration which has been saved. **What problems is TeamSupport solving and how is that benefiting you?** 1> First Line ticketing for application support 2> Integration with Jira can be better. ### 44. Easy to use ticketing tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about TeamSupport?** You can adjust the columns as per your needs. And we can create reports in the Dashboard. **What do you dislike about TeamSupport?** Happy with Teamsupport. Apart from that like the only thing that I dislike is we can't add anything personally. We have to create a ticket for making changes. **What problems is TeamSupport solving and how is that benefiting you?** You don't need to check emails 100 times as the ticket is created and updated in TeamSupport. ### 45. Ideal tool for your technical support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about TeamSupport?** The feature I like the most is the ability of sending images and files to clients with ease. Clients can look up old tickets, enter new ones, exchange files and, review Knowledge base articles. The other advantage is that is web based. You can log in from almost anywhere. In addition, there is a mobile app for the product! The Dashboard is easy to use. You can plug and play many views which I use daily. **What do you dislike about TeamSupport?** The only downside is any ticket that gets lots of responses back and forth. It can take a while to view all responses when it get large like 100 + replies/responses. I can't think of anything bad to say. I really find this an awesome application!! **What problems is TeamSupport solving and how is that benefiting you?** We use Team Support to communicate clients on new issues as well as enhancements they request to our products. When a client replies, everyone from our team can see the reply. This makes it easy to help members from our team that are busy or on PTO by replying to those replies. Benefits are that clients can search old ticket history for common problems! Additionally, it is very easy to add new Knowledge Base articles as well edit old ones. When me move another support ticket system, learning this one did not take lone at all! l **Official Response from Niki Finegan:** > Thanks Michael for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 46. Responsive & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Senior Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about TeamSupport?** Efficient breakdown by user, group, client, etc allows for ease of drilldown into tasks and focus areas. **What do you dislike about TeamSupport?** Infrequent, but problematic system delays in email alerts can be an issue for some members of our team. **What problems is TeamSupport solving and how is that benefiting you?** With TeamSupport it is easy to transfer an activity or item through the workflow from one user or group to another. Reminders within tickets to our clients to request an update, or a reminder that a ticket is waiting for them allows us to close tickets in a timely manner. **Official Response from Niki Finegan:** > Thanks Jessica for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 47. What an awesome piece of software! So much better than Tigerpaw! **Rating:** 4.5/5.0 stars **Reviewed by:** Bradley P. | Technical Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2016 **What do you like best about TeamSupport?** I like the web based instances. NO need for my employees to install additional software. They can log on through their Chrome browser and get started. When they log in on another device, they are logged out automatically on the first! **What do you dislike about TeamSupport?** This probably isn't a dislike, but rather a lack of knowledge on my part, or a feature that should be included... I would like to be able to "tag" other users in Private Actions or Water Coolers. It would help get quicker responses from my team members and employees. **Recommendations to others considering TeamSupport:** Definitely look into it and give it a try! Would love to see an app or mobile friendly version in the near future for users on the road. **What problems is TeamSupport solving and how is that benefiting you?** Communication issues definitely seem to be decreasing. We are working as a much more efficient machine and the customers are really seeing/feeling that change. ### 48. Excellent app easy to use. I highly recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TeamSupport?** It is very user friendly I like how easy it is to use. **What do you dislike about TeamSupport?** Sometimes it is slow. But not often. But when it does bog down it is frustrating. **What problems is TeamSupport solving and how is that benefiting you?** I keep my tickets organized with Team Support. I am more on the ball with this app. **Official Response from Niki Finegan:** > We sure appreciate the positive review. All feedback helps us continue to improve. We realize that we need to continue to innovate and improve our solution and user experience and you can look forward to several new updates to our platform this year. Thank you for your continued business. We appreciate having you as a customer. ### 49. Simplicity is King! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about TeamSupport?** Workflows integrate with email interactions in a most natural way, making onboarding very simple **What do you dislike about TeamSupport?** Finding metadata (client particulars etc.) on the screen can be a little difficult. Creating ad hoc reports is a little cumbersome. Sometimes I'd like to right-click and "open in a new tab," but that doesn't wok. **What problems is TeamSupport solving and how is that benefiting you?** Taking care of client issues swiftly is now a breeze **Official Response from Niki Finegan:** > Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 50. Provide help regarding IT issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Saiswarup S. | Python Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about TeamSupport?** TeamSupport was usually painless to create for the use of ours. We just knew we needed a "out-on-the-box" cloud formula that can develop as our requirements changed. We've implemented as well as tweaked the KISS ideas as necessary. Customization and tweaking aren't complex: it's so direct and good coaching continues to be completed in the process. We just like the Portal and also Wiki too and often refer to the users of ours. And virtually all of our consumers have used very well. **What do you dislike about TeamSupport?** I want a couple of little things like anything. It would be good in case I did not have to renew occasionally to find the read ticket off of as "unread," but , that is not a lot of in the important stuff. **Recommendations to others considering TeamSupport:** Better basic value for money and operator friendliness for us as representatives in addition to more desirable user experience for the customers of ours through the site and Wiki. **What problems is TeamSupport solving and how is that benefiting you?** For all IT service issues we use TeamSupport. Network as well as hardware configuration style demands are utilized a third party provider, but our traditions now are preparing us to simply make use of the inner TeamSupport service desk for those things concerning IT. We'll triage our third party IT provider as appropriate, but many of the things we can do for our inner IT team. **Official Response from Niki Finegan:** > Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?k=EAIaIQobChMI5fTM-cmj9QIVVcmUCR07wQYrEAAYASAAEgIw-PD_BwE&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+19%3A05%3A17+-0500&secure%5Bsession_id%5D=248c063d-06cd-461f-9139-4b9ad8b56446&secure%5Btoken%5D=dde3046dd59cf1ecbaa1da1fda24048964b33cb1462a0d524334fe16e06bf2b2&format=llm_user) ## TeamSupport Integrations - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TeamSupport Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,537 reviews)