--- title: TeamSupport Reviews meta_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 891 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons **What users like:** - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. (14 reviews) - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. (13 reviews) - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. (13 reviews) - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. (9 reviews) - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. (8 reviews) - Efficiency (7 reviews) - Users value the **automation capabilities** of TeamSupport, enhancing customer support and streamlining data management effectively. (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) - Customization (6 reviews) **What users dislike:** - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. (4 reviews) - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. (4 reviews) - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. (4 reviews) - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. (3 reviews) - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. (3 reviews) - Interface Issues (3 reviews) - Limited Customization (3 reviews) - Users note the **absence of essential features** like integration and basic filtering options, hindering their experience. (3 reviews) - Not Intuitive (3 reviews) - Poor Performance (3 reviews) ## TeamSupport Reviews ### 1. Need product and support improvements **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about TeamSupport?** Saas platform - It's available via the internet. **What do you dislike about TeamSupport?** We have recently moved out of TeamSupport after struggling with them for 3 years. There is no product roadmap and if you open feature requests it will be stuck forever and finally, it will be closed without proper resolution. 1. Very limited plugins/integration and most of the plugins will not work as expected. 2. Mobile app - has very limited functionality and lack basic app requirements like push notifications. 3. Reporting - After raising several support tickets in the past 3 years we finally decided to move Jira Service Desk as the reports were not correct 4. Support - If you are very lucky then you might get the resolution of your one or two issues otherwise for most of the cases it will go on an infinite loop. 5. Limitations. You can't - attach any logs or files more than 2GB in tickets - set different SLA's for different groups. - create customer-specific dashboards - ......... Now, this is more important if you ever decide to move out of TeamSupport then you will not get your tickets migrated with all history and attachment easily. The daily API calls are limited to 10K so plan to migrate your closed much in advance others TeamSupport will ask for more $ to provide you ticket dump. **Recommendations to others considering TeamSupport:** It failed to meet my expectations so will not recommend anyone to implement TeamSupport unless they invest in the product and introduce new feature, plugins and improve dashboard & reporting capabilities. **What problems is TeamSupport solving and how is that benefiting you?** Using TeamSupport for B2B IT support was a bad choice as you can implement them for inhouse ticketing tool but not for your clients. ### 2. Great software for helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny Q. | Ingeniero de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about TeamSupport?** The costumer service portal is very easy to use. **What do you dislike about TeamSupport?** The sentiment is not always accurate, software understand different on what it is said. **What problems is TeamSupport solving and how is that benefiting you?** Conections between clients and products, IT services. ### 3. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Natlie B. | Information Technology Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about TeamSupport?** I like the ability to see what goes on in my company i can trrack look at history etc **What do you dislike about TeamSupport?** i dislike not being about to add a private note to all the duplicates tickets **What problems is TeamSupport solving and how is that benefiting you?** i am solving issues like who had the ticket etc ### 4. User Review of TeamSupport and Midas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about TeamSupport?** The ability to create reports on the fly and get meaningful/actionable data to keep tickets updated in a timely manner. **What do you dislike about TeamSupport?** The inability to schedule reports in PDF or Excel format. Currently only the .CSV option is available and end users do not want to have to format the reports when they get them by email. Would also like the drill down ability on graphs in reports. **Recommendations to others considering TeamSupport:** Ease of use and multiple industry standard tools for tracking support issues. **What problems is TeamSupport solving and how is that benefiting you?** The ability to track quotes and contracts and the annual and recurring revenue. ### 5. Fantastic Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** The TeamSupport product is very easy to use, very pleasant to look at and work in every day, and the customizable options seem endless. **What do you dislike about TeamSupport?** The only thing I could think of would be the option to customize the program colors more. **Recommendations to others considering TeamSupport:** Consider what you want your next product to do. Team Support is an excellent product that does not require a million add-ons to do what you need it to do. **What problems is TeamSupport solving and how is that benefiting you?** Multi-brand support for our ever growing company and it's affiliates. Better oversight. Moving from a 100% Outlook email response to a ticketing system. ### 6. Powerful, user-friendly help desk solution with the best customer service team in SaaS! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** TeamSupport is very easy to use. The User Interface is top-notch, will all the features you need to quickly and accurately respond to customer inquiries. From an Admin perspective, TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been a immense time-saver. TeamSupport has always been very responsive with feedback and new feature requests. I had inquired about Agent single-sign-on previously, and was added to the beta-tester group for the feature. Their Sales and Support team are world-class. They have always been helpful and friendly throughout our time with TeamSupport. **What do you dislike about TeamSupport?** While you can absolutely begin using TS right out of the box, some of the more powerful features require more setup. **What problems is TeamSupport solving and how is that benefiting you?** Coming from using Outlook to track and respond to customer requests, TeamSupport has made it much simpler to see what tickets are in the pipeline. I can also track ticket volumes to make sure each agent is handling their share appropriately. **Official Response from Laura Ballam (Tubbs):** > Thanks so much Daniel, it's a pleasure working with you and we're so happy you're seeing value right away :) We pride ourselves on our own support and really appreciate users like you who help us beta test new features! ### 7. TeamSupport is very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about TeamSupport?** We are allowed to configure to meet our needs to track and monitor client issues as well as integrate withe other platforms like JIRA. **What do you dislike about TeamSupport?** There really isn't any aspects I don't like, they have good support and enjoy using TS. **What problems is TeamSupport solving and how is that benefiting you?** We manage client issues and new feature requests for/from our clients. We are able to track and manage many projects and maintain great communication both internally and externally. ### 8. Having the option to use G2 on a daily basis has made work a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about TeamSupport?** Effortless communication with clients... **What do you dislike about TeamSupport?** Can sometimes lag and not update quickly **What problems is TeamSupport solving and how is that benefiting you?** We solve a wide array of issues with clients, from reconciling accounts to correcting student information ### 9. Good incident management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about TeamSupport?** The syncing abilities from other softwares and platforms have streamlined our processes. The various options for notifications cater to preferences for different team members. The knowledge base has served to allow us to seamlessly provide clients with FAQs via our internal platform, another syncing ability. **What do you dislike about TeamSupport?** Trouble shooting issues is difficult and some clients are not comfortable and familiar with the 'ticket emails'. I would also really appreciate a mass delete option as well as better reporting functions. **What problems is TeamSupport solving and how is that benefiting you?** We encourage clients to contact us through Team Support because it solves the issues of emails getting 'lost' in a general inbox. We can also categorize the tickets and interface with our Tech team to resolve client issues. ### 10. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about TeamSupport?** Easy to use and centralize all important information **What do you dislike about TeamSupport?** mobile app is poor and platform performance whenever access is started overseas. **Recommendations to others considering TeamSupport:** Support other languages. Lack of support portuguese prevents some email automations to really work. That makes administration really difficult to keep up. **What problems is TeamSupport solving and how is that benefiting you?** Our company have a decentralised team and TS helps us to be in sync with all process. ### 11. Team Support is ticking tool and best application for IT services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about TeamSupport?** Team support is the best application for IT services.simple to navigate the ticket access on team support and we can easily assigned the ticket to any one on single click also we can change status of ticket (closed,pending,hold, resolved, in progress,open). We can create dashboard on team support. We have three options public action, private action and watercolor post action. We can use private option for internal communications and for all visible we can use public action. SLA, severity, ticket owner, company name we can put it on single click. When we clicked on my ticket we can see our and our team tickets as well. **What do you dislike about TeamSupport?** We have use team support on daily basis we have fasing the with ticket severity and status change . Any one can change ticket status easily for multiple issues.no one raise new case for multiple issues. All issues and request put it in one case and then reopen cases any time and any other issues. **What problems is TeamSupport solving and how is that benefiting you?** We are using this team support application for IT helpdesk service. Our day to day activities based on team support cases. I am very impressed on private action and public action. I can set internal comments for other team members. Avoiding the miss communication. We have provided the helpdesk support regarding IT operations and IT services ### 12. Very Easy to use although sometimes flawed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** Its simple and it works most of the time. allow me to easily communicate with customers and discuss issues. **What do you dislike about TeamSupport?** The way the tabbing works and the prevention of being logged in at multiple times. It means I have to switch around using the tabs at the top of the screen not the browser tabs (which most people are used to) and they dont always automatically refresh if a customer gives new information **What problems is TeamSupport solving and how is that benefiting you?** Technichal issues, bugs in live and general support ### 13. Team Support is very easy to use and is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about TeamSupport?** I like the details and the colors in the team support. You can distinguish your tickets by ticket number and the customer name **What do you dislike about TeamSupport?** I like everything about Team Support. It is user friendly. **Recommendations to others considering TeamSupport:** Team support is a very useful tool. I like everyone to learn it and take advantage of it. **What problems is TeamSupport solving and how is that benefiting you?** I am solving all the problems with Team support that are related to my job. ### 14. Excellent product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon B. | Client Services Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about TeamSupport?** The flexibility to meet our needs with the options in TeamSupport. The numerous integration options and the workflow automation are valuable to us. To ensure consistent handling of our support tickets, we have enabled numerous automated processes. This provides the consistency we want, and improved productivity. **What do you dislike about TeamSupport?** We have minimal dislikes. There are a few things that are not as intuitive as I think they could be. An example is in the Tickets, the options in the right pane are not all obvious how to populate. **Recommendations to others considering TeamSupport:** I highly recommend TeamSupport because of the flexibility TeamSupport provides. **What problems is TeamSupport solving and how is that benefiting you?** Ensuring our product support cases are handled properly from beginning to end. The biggest benefit is the integration to our Azure Dev Ops for issues that may need software modifications. **Official Response from Laura Ballam (Tubbs):** > Hi Sharon, thanks so much for your feedback I've passed it on to our product team :) ### 15. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about TeamSupport?** I like the ease of being able to assign emails to users so they are tasked with completing the request. **What do you dislike about TeamSupport?** The search functionality is horrible, would be nice to able to find specific words within a teamsupport ticket request. **Recommendations to others considering TeamSupport:** Please make word search like Outlook. Outlooks makes it easier to find specific words in an email. **What problems is TeamSupport solving and how is that benefiting you?** We are able to quickly resolve request within a timely manner. ### 16. Customer engagement couldn't be made easy **Rating:** 5.0/5.0 stars **Reviewed by:** AUBREY L D C. | Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2019 **What do you like best about TeamSupport?** So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment. **What do you dislike about TeamSupport?** Some of our platforms haven't been integrated and other departments don't have snapengage **Recommendations to others considering TeamSupport:** Engage your customers with highly intelligent live chat support that has perfect interface. **What problems is TeamSupport solving and how is that benefiting you?** Cheap live chat with customers, good timely analytics and support in converting leads to clients. ### 17. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Georgi N. | Senior Application Engineer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** easy to use with great features. Allows ontime communication to the customer and keeping track of previous records **What do you dislike about TeamSupport?** currently have found anything that I don't like **What problems is TeamSupport solving and how is that benefiting you?** Ontime customer support. ### 18. Seamless transistion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** I enjoy that we have dedicated onboarding professionals. **What do you dislike about TeamSupport?** The reporting tool could use some work, it's not very robust but I know it's being worked on. **Recommendations to others considering TeamSupport:** If you're used to having direct access to your data, it might be a difficult transition since you are limited in reporting and API for assets isn't fully developed yet. **What problems is TeamSupport solving and how is that benefiting you?** Easier ticket workflow, more consistent use among techs. ### 19. Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about TeamSupport?** Easy to access features and information across all accounts **What do you dislike about TeamSupport?** Navigation is clunky and not intuitive. I found it difficult at times to find where I was going **Recommendations to others considering TeamSupport:** It's a solid product for our use which is customer support for POS tech. **What problems is TeamSupport solving and how is that benefiting you?** Point of sale support and troublshooting. Centralizing information has been extremely beneficial. ### 20. Very robust, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** The area that has been the most use to me is the Knowledge Base. We get a lot of support calls with different errors, and we used to have all the errors documented in a Word doc that quickly grew to over 65 pages, with screen shots and possible resolutions of the errors. It was terrible to have to scroll through a 65 page document (and one that would keep growing) to find the error I was looking for. We couldn't search effectively in that document because the screen shots weren't searchable. Now that all of that info is in our knowledge base, it's easy to find. Another feature I really like is being able to capture all of the information about a customer, the implementation project, and subsequent support calls in one place. **What do you dislike about TeamSupport?** The search functionality is very robust and has a lot of features, but when using the search bar at the top of the screen, when it brings back a list of findings and I choose one, in order to get the search results back if I have to look at a different result, I have to perform the search again. **Recommendations to others considering TeamSupport:** Great system to help keep track of support tickets. Easy to use, reliable, helps collaboration. **What problems is TeamSupport solving and how is that benefiting you?** Team Support has brought our team together - we collaborate more. And the sharing of information is so much easier. ### 21. Amazing and Simplified System! :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** All the information that you need is right there to **What do you dislike about TeamSupport?** No dislikes. All is great! Everything is fine with this site. **Recommendations to others considering TeamSupport:** To use it and practice on it, it is a really good source and site to work on. **What problems is TeamSupport solving and how is that benefiting you?** Having checks researched if they were cashed, adjust claims that were submitted and the were done incorrectly. ### 22. Excellent work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about TeamSupport?** how easy it is to work on the platform, since by pressing a few options you can work easily and simply. **What do you dislike about TeamSupport?** The loading times for each file since when you go to load a ticket, it takes too long and sometimes you click on a link and it doesn't send you to the ticket you selected. There are still some things to improve, but you can keep improving to provide good service. **Recommendations to others considering TeamSupport:** It is very good, the best part is how easy and quick it is to work with, besides being easy to learn and you quickly adapt to the system. Do not hesitate to work at temsupport. You will not regret it. **What problems is TeamSupport solving and how is that benefiting you?** The ease of use for teamwork since with just a few digits you can locate a client's case or a specific topic. ### 23. An effective help desk that improves teamwork **Rating:** 4.5/5.0 stars **Reviewed by:** Austin H. | Customer Support Professional, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about TeamSupport?** When you start working within a company, usually more traditional means such as e-mail are used to solve customer problems, but these means end up being useless and slow. In our company we were seeing several HElp Desk and in the end we chose TeamSupport, mainly because it offers a lot of facilities to have a fluid communication with the clients. Within these facilities you can see the ability to tag queries, the possibility of attaching notes to each client with additional information, generating customized reports. Everything previously mentioned makes it a robust, practical and simple support system. **What do you dislike about TeamSupport?** The application for Android and IOS devices from Teamsupport works well, but I think it is too limited compared to the web version, so I think they should add more content and that the way to access tickets and queries is easier in the app. **Recommendations to others considering TeamSupport:** Answering through means such as e-mail is quite inefficient, greatly increases the response time. It is advisable for any company to have a help desk that allows faster communication and also to provide more effective solutions to customers. Teamsupport is a good help desk software with a complete ticket system, a simple configuration that guarantees better communication. **What problems is TeamSupport solving and how is that benefiting you?** The amount of information available in the tickets of the clients, generates that you can focus on solving the problems efficiently and quickly and you do not need excessive information questions, since it has a fairly complete ticket template. This has helped us a lot to be more effective with customers and to make them more satisfied. Also in addition to generating more satisfaction for customers, the ease of organizing tickets saves time and that time we end up investing more effectively in other customers, which generates positive feedback both in our team, and with our customers. ### 24. The solutions with burials are endless is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory E. | Team Lead Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about TeamSupport?** TeamSupport makes the configuration of the portals extremely easy and really performs very advanced functions to support in which people can be useful to offer them excellent support and better handling of the documentation that they are introduced. **What do you dislike about TeamSupport?** Should provide more explanations to implement all the right functions at the time of answering any task here. It has many functions and it would be of great help a basic tutorial for those who are not very familiar with the software. **Recommendations to others considering TeamSupport:** I would highly recommend it because it has everything just need to polish some details but it could easily be what is playing with accuracy as our customers are completely satisfied with the work we have provided thanks to this great tool. **What problems is TeamSupport solving and how is that benefiting you?** Since we acquired the software we have seen how the application has grown by implementing more tools that have been a great help since its launch we have discovered how extremely powerful this tool can be, with the software we have improved the response time to our clients and that has been a positive impact on the recommendations of our clients with unknown persons since our price times have been greatly improved since their implementation. ### 25. The best customer support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Management Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about TeamSupport?** It is an excellent product for companies of any size and to facilitate the administration of a support for the client that offers a very easy interface to manage to assign the ticket to each user so that at the same time the efficiency of the company and the time of response. **What do you dislike about TeamSupport?** They should improve the system to correct the words since sometimes at the end of the sentence instead of staying where they want to make notes of additional corrections could also improve the address book to facilitate the sending to email of agents or usual customers **Recommendations to others considering TeamSupport:** Is the best tool for customer support and is efficient and effective for communication with our customers to keep in control what is happening with our product and know what we can improve **What problems is TeamSupport solving and how is that benefiting you?** Our company has allowed us to add large volumes of discrepancy details of our consumers with our services which has allowed us to focus more on customer service and not only on sales options in software applications. ### 26. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about TeamSupport?** Ability to paste and upload files and ability to transfer chat to another agent. Ability to simultaneously open multiple chats but ability to place status into Pause to prevent too many chats. **What do you dislike about TeamSupport?** That the end user is not able to upload screen shots or files. The recent update made the web page too busy and I'm unable to customize the page. I would like to be able to narrow or hide certain panels. **Recommendations to others considering TeamSupport:** It's easy to use and has been very reliable. No unscheduled outages that I can remember **What problems is TeamSupport solving and how is that benefiting you?** Customers are able to get quick answers to questions or open tech support tickets when they visit our support page. ### 27. TeamSupport **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** I love the ability to show a lot of information at one location for an issue. The HELP option is wonderful and is very user-friendly. **What do you dislike about TeamSupport?** The search option is often deficient. I would like to see more options/filters, etc. **What problems is TeamSupport solving and how is that benefiting you?** Customer response time monitoring ### 28. Great and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** Water cooler feature. i also really like the weekly webinars. Very Helpful **What do you dislike about TeamSupport?** Sometimes it takes a little long to load but that's probably on our end **Recommendations to others considering TeamSupport:** Get it. Works great and webinars are informative **What problems is TeamSupport solving and how is that benefiting you?** No problems, really Able to centralize maintenance requests ### 29. Good platform where you find all details **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about TeamSupport?** Comprehensive data capture and trend analysis **What do you dislike about TeamSupport?** Won't be able to zoom into pictures in the Team Support App. If we select the images, it will open in a browser and then we need to zoom in the image in the browser. **Recommendations to others considering TeamSupport:** Its easy to understand and use. Just like a plug and play device. **What problems is TeamSupport solving and how is that benefiting you?** Analyzing Customer Complaints/feedback Liaising with internal Team members about the issues All in one platform. We can chat regarding the issue privately or public ### 30. "Incredible help and the management framework" **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal K. | Customer Support Specialist, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2019 **What do you like best about TeamSupport?** TeamSupport is anything but difficult to execute and use for the care staff and clients that submit demands. It incorporates all around effectively with our condition and the help from Team Support is amazing. The reports are vital to our group and exceptionally valuable for responsibility of care staff, yet additionally to help distinguish drifting inconvenience spots in our condition. The interface for clients is simple for them to embrace and depend upon. The various coordination choices, the work process mechanization are important to us. **What do you dislike about TeamSupport?** The mobile application of TeamSupport has limited features. **Recommendations to others considering TeamSupport:** It is client - cordial and simple to effectively follow calls and messages. Point of fact, anybody dealing with a bustling help work area condition and who are OK with a cloud based arrangement ought to pick TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** With TeamSupport, we are utilizing a full-scale programming. It enables me to do all that I need and need to do so as to give first rate administration to our clients by streamlining our communication with the client and furthermore extremely simple for our clients to open tickets for our group. Group Support is substantially more productive in taking care of tickets and overseeing clients. ### 31. Service Desk made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** The ease of use, and track-able nature of the tickets. **What do you dislike about TeamSupport?** Can't see Team members by name, it's all or nothing. **Recommendations to others considering TeamSupport:** Take the online training, it was a wealth of information. **What problems is TeamSupport solving and how is that benefiting you?** Service tickets, and the benefits, are shorter down-times. ### 32. Getting Better With Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about TeamSupport?** That it is constantly evolving finding new ways to create **What do you dislike about TeamSupport?** maybe more elaborate FAQ so that it is easy to problem solve **What problems is TeamSupport solving and how is that benefiting you?** The ability to integrate with company software ### 33. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** The rapids with which cases can be addressed **What do you dislike about TeamSupport?** The text editor is not very good, a don't like **What problems is TeamSupport solving and how is that benefiting you?** We solve technical problems and help us to have a history of problems ### 34. Great B2B Software. Definite recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about TeamSupport?** To create and assign tickets for B2B issues, speeding up service and efficiency based on severity level. Can easily see tickets created by other users and what has transpired in previous issues. **What do you dislike about TeamSupport?** Nothing to dislike, there are many features to take advantage of that we aren't even using yet. **Recommendations to others considering TeamSupport:** be clear on what your needs are so that the implentation team can better train you on how to use the system. It's full of functionalities that everyone can use that works with their business. **What problems is TeamSupport solving and how is that benefiting you?** With the reporting provided, we can see what issues are most common on a statistical level. This helps us understand where most of our time is being spent and how we can improve on these areas. ### 35. Service Dispatch **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** It keeps our service requests organized. **What do you dislike about TeamSupport?** I have not found a downside to the software **What problems is TeamSupport solving and how is that benefiting you?** We can get tickets off the list faster. ### 36. Best support team to trouble shoot The run time error **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about TeamSupport?** Team support help in trouble shoot the run time error. Once the software or application has been developed it has been used by the client or the end users. While using the clients or end users find any problem or if they stuck in middle or that application or software will not work then they will connect to the support team. It is very easy tool user friendly environment to track the logged tickets as well They will find out the actual problem and fix it accordingly. **What do you dislike about TeamSupport?** Once we raised a request the team will take the time to acknowledge and they will take some time to fix the issue .if the issue is more difficult it will transfer to next level. This process will take more time. **Recommendations to others considering TeamSupport:** Good team for trouble shoot the issue. ontime resolution of the problem. very easy to use this tool. It is very easy to track the tickets and to check the status of that ticket. We can also add the comments to this for more information if we need to provide. It is very easy to log aticket and lso to attache the required files to this for their reference. **What problems is TeamSupport solving and how is that benefiting you?** As there are different levels of teams are their to resolve the issue. As the first level team will analyze the problem try to resolve the basic minor issues. if they can they will resolve they will and update to user or else they will transfer to the higher level. ### 37. "Incredible issue backing and the board framework" **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley J. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2019 **What do you like best about TeamSupport?** TeamSupport makes it simple to deal with high volumes of help asks for rapidly and proficiently. In the same way as other ticket following frameworks, TeamSupport gives mix email to make it simple for clients to open help demands and react to refreshes, however where TeamSupport truly sparkles is in its "ticket redirection" highlights, which make it simple for care staff to discover comparable help solicitations and re-utilize the goals of those issues to consequent solicitations. This makes it simple for staff to finish regular issues and commit time to the more one of a kind issues that require more exertion. It's additionally simple to transform a portion of the more typical issues into wiki articles that clients can seek with TeamSupport's Customer Hub. **What do you dislike about TeamSupport?** Despite the fact that TeamSupport makes it simple with its related and parent-kid ticket relationship to keep comparative issues gathered together and to send status warnings to all clients influenced by a bug without a moment's delay, to the best of my insight there's no worked in usefulness to set up ticket conditions that keep a few tickets from being shut until other ward tickets are shut first. **Recommendations to others considering TeamSupport:** The issue following/client self-administration programming market is increasingly more aggressive nowadays. TeamSupport's relentlessly including new highlights and giving online classes to their clients to show us how to use these highlights. Moreover, TeamSupport gives fantastic help to their own clients (for example us)! **What problems is TeamSupport solving and how is that benefiting you?** We are a private venture affiliate of OnBase by Hyland. We additionally give custom arrangements supported by those venture content administration (ERM) frameworks for particular administrations or undertakings. We utilize TeamSupport's seeking, detailing and ticket avoidance highlights to help our relatively extensive client base. ### 38. "Team Suport : Next level Expiriance" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about TeamSupport?** 1. easy to get started. 2. easy to customize. 3. We Able to create custom fields. 3. Very Help full for IT help desk organizations. 4. Support Team available for 24/7 support for our help. 5. Ticket management for diff. client is very effective. **What do you dislike about TeamSupport?** 1. This is only web based application. we need mobile application of this. 2. For adding a new customer into the new customer screen I need to retype everything. the same field should auto populate. 3.Cloud based version have more error. **Recommendations to others considering TeamSupport:** As per me it is a great time-saver and a good training tool. **What problems is TeamSupport solving and how is that benefiting you?** 1. Alerts / Escalation 2. Ticket Management 3. IT Asset Management ### 39. vision as a customer **Rating:** 5.0/5.0 stars **Reviewed by:** sandra r. | Sandra Rojas, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about TeamSupport?** Customer support has a good signal, the most important thing that the client is giving good results. Your response time when tickets are generated until the moment of self-service availability. The intuition of the support team is easier to understand. **What do you dislike about TeamSupport?** Sometimes it is difficult to get the information I need from the reporting functions. We have not yet discovered the best way to handle the management of individual queues and, in particular, the arrears. In my opinion, when installing, we should have a thorough induction since many of the analysts find it difficult to obtain the information. Maybe when we become familiar with the management tool things can change. In the case of queue management there is still slowness and many delays when we navigate in the tool. We must bear in mind that the company requests an internal tool to provide solutions to customers. **Recommendations to others considering TeamSupport:** The company financially saves on staff time, as such it means that we are on the right track without reducing the productivity of the organization. **What problems is TeamSupport solving and how is that benefiting you?** The company demanded a web tool that can connect with all the company's teams, and merge all the alternatives to address the problems of our customers, thanks to this great solution, the response times to our customers are better. ### 40. Review for teamsupport **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2019 **What do you like best about TeamSupport?** Ease of use ,best customer service response in SaaS, has improved our teamwork better than most software used Better organized tracking of support tickets **What do you dislike about TeamSupport?** Not too many dislikes the only thing so far is there is not a Android app ,only browser use available **Recommendations to others considering TeamSupport:** Great rollback feature and ease of use with productivity increased workloads Great customer support and updates for thier customers **What problems is TeamSupport solving and how is that benefiting you?** increase in productivity and collaboration with this software as the previous software had out ticket systems backlogged and out of place Faster workload and better customer response time ### 41. User friendly and easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about TeamSupport?** As compared to other products it's having own capabilities and features where it's getting different and better with others. **What do you dislike about TeamSupport?** Sometimes it taking time to get ticket record and analyst needs to wait to pop up relevant information. **Recommendations to others considering TeamSupport:** Team support team is doing fantastic job, with this as usual changes and upgrades are required on timely manner. **What problems is TeamSupport solving and how is that benefiting you?** We are using as ticketing tool, on which working for daily task. ### 42. a real ticketing system that is ready to go **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant S. | Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about TeamSupport?** Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking. The easily understood customer user interface is attractive. The cloud based software is consistently updated by their company which we like. **What do you dislike about TeamSupport?** Formatting within tickets could use some improvement. **What problems is TeamSupport solving and how is that benefiting you?** The only negative to teamsupport is being unable to open in seperate tabs, and that the tabs for tickets/inventory items open in the same browser window. This can make it quite confusing if you're used to having a couple of tabs open at one time. But once you've gotten used to it it's fine. For example you can use one specific browser for team support and then use multiple tabs in a different browser. ### 43. It's good but needs improvements. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about TeamSupport?** I like the feature of merging tickets. we often get new tickets created by a customer emailing in for a ticket we are already working on. **What do you dislike about TeamSupport?** The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our appointments are 2 hours, some are 1 some are 4. **What problems is TeamSupport solving and how is that benefiting you?** Better organization and notes on support tickets. **Official Response from Laura Ballam (Tubbs):** > Thank you for your feedback, we're unclear what you mean by creating a calendar event in a ticket and want to help improve your experience, please reach out to our support team so that we can assist you with this. ### 44. Easy dashboard and lots of options **Rating:** 5.0/5.0 stars **Reviewed by:** Shahrukh M. | Network and System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** Tickets analysis and straight forward graphical reforestation on the dashboard . A lot of information to manage the departments and get first hand information **What do you dislike about TeamSupport?** There is nothing much to dislike in team support but might be the inventory management is not helpful **What problems is TeamSupport solving and how is that benefiting you?** We are using it for daily IT support tickets for all the company. ### 45. A solid help desk software **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth K. | Receptionist, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2019 **What do you like best about TeamSupport?** Easy to use. TeamSupport is very well designed and is obviously designed by people who are mindful of their customers. I can quickly find what I need and I didn't find any of the customizable features confusing. Quick updates to log new ticket information. This is nice if you are on the phone or just tried to contact someone and have an open ticket to make a quick note. **What do you dislike about TeamSupport?** The ability to divide a ticket would also be very nice. Sometimes customers send multi - part e - mails and we would like to have them listed as two tickets. When closing a ticket, and entering the time, there is no easy way to select a time, you can scroll up or down only. **Recommendations to others considering TeamSupport:** It is user - friendly and easy to efficiently track calls and emails. We have also been able to connect our telephone system to TeamSupport so that customer information appears when calling from a known telephone number. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is used by many of our departments throughout our business to track program issues, customer and employee tickets. ### 46. Manager Of Chapter Administration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about TeamSupport?** how easy the dashboard page is to use and maneuver around in. **What do you dislike about TeamSupport?** Its hard to use attachments in the chat messages. **What problems is TeamSupport solving and how is that benefiting you?** Customer support on our website and chapter membership platform. ### 47. very good **Rating:** 5.0/5.0 stars **Reviewed by:** pistea e. | I love this platform, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about TeamSupport?** that it works every time with no issues whatsoever and it has never let me down when in a hurry,it sure has its down moments,but over all i think everyone should at least give it a try or two **What do you dislike about TeamSupport?** i have nothing to object,i just wish that we could customize it and i would like added a dark mode **Recommendations to others considering TeamSupport:** Everyone should use it,Its great,Work for me! **What problems is TeamSupport solving and how is that benefiting you?** i am solving tickets for my company which is great! ### 48. Great for collaborating **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** I like TS because I can keep track on everything that’s going on with the companies that are under my supervision in real time and It makes it easy for me to work with people in different parts of the country. **What do you dislike about TeamSupport?** It doesn’t stay logged in so you need to login each time. **Recommendations to others considering TeamSupport:** It’s great for big companies **What problems is TeamSupport solving and how is that benefiting you?** Making sure all the companies are getting all the material they need and the help they require on time. **Official Response from Laura Ballam (Tubbs):** > Thanks so much, we're so glad you're able to improve organization and visibility into your companies - that's one of our primary goals! ### 49. It has an exceptional ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about TeamSupport?** It provides us with features to interact friendly with our customers. It is easy to setup and fit to our needs. Its platform is not complex, its interface is simple, it allows us to connect multiple customer service channels such as social media, live chat, email providers, etc. Optimize personalized customer service thanks to its ticket system. And no less important, it provides robust documentation and a friendly and responsive technical support. **What do you dislike about TeamSupport?** Nothing. So far I have not experienced issues with TeamSupport. **Recommendations to others considering TeamSupport:** It is a great customer service solution for organisations that need an efficient ticket system. **What problems is TeamSupport solving and how is that benefiting you?** Multiple channels of customer service provide us with a way to get feedback from our users and resolve their questions, issues and queries. It gives us vital information to improve our services. ### 50. good software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about TeamSupport?** TeamSupport lets you to respond to customer inquiries how and when they prefer. Whether your customers use phone, e-mail, chat, or even Facebook, our software has the customer service technology tools to provide an exceptional customer experience. **What do you dislike about TeamSupport?** costly and may have better things out there **Recommendations to others considering TeamSupport:** great working with you **What problems is TeamSupport solving and how is that benefiting you?** powerful customer self-service portal lets you provide a one-stop shop for self-driven customer ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A26%3A12+-0500&secure%5Bsession_id%5D=b2228792-78c1-423f-89be-ee973855fe61&secure%5Btoken%5D=aa1e7bf5ffc9e1771196ffbe0b3f58c5be3ee65906314ac0f5f63070ce0c6c26&format=llm_user) ## TeamSupport Integrations - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TeamSupport Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,534 reviews)