--- title: Spiky Reviews meta_title: 'Spiky Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how Spiky works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 119 scale: '5' date_modified: '2026-08-01' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Spiky Reviews **Vendor:** Spiky.ai **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.9/5.0 **Total Reviews:** 119 ## About Spiky Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ## Spiky Pros & Cons **What users like:** - Users admire the **exceptional accuracy** of Spiky, noting its ability to capture every key detail seamlessly. (12 reviews) - Users value the **real-time coaching and analysis** provided by Spiky, significantly improving sales performance and outcomes. (7 reviews) - Users value the **effortless automation** of Spiky, allowing them to focus on conversations rather than note-taking. (7 reviews) - Users love how Spiky saves time by **automatically generating notes and reminders** , making follow-ups effortless and efficient. (7 reviews) - Users love that Spiky offers **effortless note-taking and actionable insights** , making follow-ups and meeting adjustments seamless. (6 reviews) - Engagement (6 reviews) - Users value the **real-time feedback** from Spiky, enhancing their sales calls and team coaching effectively. (6 reviews) - Users find Spiky **very helpful** for live coaching and instant feedback, enhancing their meeting effectiveness and skills development. (5 reviews) - Call Recording (4 reviews) - Daily Use (4 reviews) **What users dislike:** - Users note **missing features** like synchronization limitations and AI quality issues, but acknowledge ongoing development efforts. (2 reviews) - Users highlight **sharing issues** with Spiky, particularly in distinguishing speakers during in-person meetings, affecting note accuracy. (2 reviews) - Users experience **accuracy issues** with transcripts when selling to international companies, but find it manageable. (1 reviews) - Users experience **AI inaccuracy** during meetings, leading to mixed notes and misassigned action items due to voice recognition limitations. (1 reviews) - Users face a **recognition limitation** with Spiky in in-person meetings, causing confusion in notes and action items. (1 reviews) - Call Issues (1 reviews) - Users report **call limitations** with Spiky, including issues with long meeting transcriptions and lack of an Android app. (1 reviews) - Data Duplication (1 reviews) - Users find **learning difficult** with Spiky, expressing a need for better guidance and improved ease of use. (1 reviews) - Users are concerned about **integration issues** with CRM applications, limiting synchronization to deals instead of person records. (1 reviews) ## Spiky Reviews ### 1. Game changing insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Teijas K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Spiky?** The insights provided by Spiky AI are game-changing for the salesforce. The insights provided hold the power to enable and empower sales executives to empathize more with their customers, thereby understanding their value proposition and needs more deeply. This will ultimately lead to more sales conversions if used correctly. **What do you dislike about Spiky?** There are no downsides to the Spiky platform at this point, the team has made an immense effort to listen to feedback and iterate onto the platform in the way of new and useful features. **What problems is Spiky solving and how is that benefiting you?** The insights provided by Spiky AI are game-changing for the salesforce. The insights provided hold the power to enable and empower sales executives to empathize more with their customers, thereby understanding their value proposition and needs more deeply. This will ultimately lead to more sales conversions if used correctly. ### 2. Breakthrough technology for your sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Andres D. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Spiky?** It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365. I can identify growth opportunities and implement continuous improvement strategies with my sales team. As a manager with Spiky, I gained an understanding of our sales operations like I never imagined. **What do you dislike about Spiky?** I don't particularly appreciate that it's only available in Spanish. We do also operate with customers in South America, where all conversations are carried in Spanish, so at the moment, we can only enjoy the competitive advantages in half of our sales operations. This kind of breakthrough technology should be available globally. **What problems is Spiky solving and how is that benefiting you?** To improve sales in those times before Spiky, I had only three options: a) Review all the meeting recordings myself b) Be present at every single sales meeting c) Pay a sales coach to do it for me by the hour Now, with Spiky, I can have a sales coach powered by AI reviewing 24/7 every sales meeting and providing feedback to improve, actions to take, summaries to share, and follow-up suggestions. I don't want to imagine the cost of time and money if I or somebody else had to do all that. ### 3. Key to succesful meetings! **Rating:** 4.5/5.0 stars **Reviewed by:** Aleyna B. | Human Resources Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Spiky?** I've been using Spiky for several months now, and I can't imagine going back to my old custmer support processes. This innovative platform has completely transformed the way I approach customer interactions and has helped me to achieve better outcomes than ever before. One of the things I appreciate most about Spiky is the level of support they provide. Their team is always available to answer my questions and offer guidance, whether it's through their online documentation, chat support, or one-on-one consultations. They truly care about their customers' success and are always looking for ways to improve their product. **What do you dislike about Spiky?** I am waiting for the google meets integration. Except that, everything is awesome. **What problems is Spiky solving and how is that benefiting you?** Spiky's AI-powered insights have been incredibly valuable in helping me to understand my customers' needs and preferences. By analyzing vocal, visual, and linguistic cues, Spiky can provide comprehensive customer insights that help me prioritize their needs and drive sales performance. And with Spiky's cutting-edge response and behavioral pattern recognition technology, I can curate bespoke experiences for my clients that truly resonate with them. ### 4. Empower Your Agile Development and Scrum Teams with Spiky.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Yasin G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Spiky?** Spiky.ai is a groundbreaking tool that enhances Agile development and Scrum processes for Product Owners, Product Managers and Scrum Masters. The platform offers innovative features that maximize collaboration, productivity, and insights: - Smart Summarization: You can quickly review critical information and key takeaways from meetings with Spiky.ai's smart summarization feature, ensuring your team stays informed and focused on priorities. - Moment Highlights: It is really good to be able to capture and review crucial insights and decisions from backlog grooming and stakeholder sessions with ease, ensuring your team stays on track and maintains a clear understanding of project progress. - Powerful Feedback: You can gather valuable feedback from team members and stakeholders during meetings with Spiky.ai's user-friendly interface and feedback tools, leading to better prioritization and improved overall product quality. Spiky.ai is an indispensable resource for refining Agile and Scrum processes, including backlog grooming and stakeholder sessions. With its advanced features, Spiky.ai empowers your team to excel in all aspects of product management. **What do you dislike about Spiky?** Spiky is really great overall. They have been working on integrations as I heard, and it would be great to have other integration options. **What problems is Spiky solving and how is that benefiting you?** Spiky.ai is solving several key problems in Agile development and Scrum processes, providing numerous benefits to Product Owners, Scrum Masters, and teams. The platform facilitates effective communication and collaboration, ensuring that everyone is on the same page and increasing the efficiency of the development process. Spiky.ai's tools enable teams to better understand the perspectives of meeting participants, leading to more informed decision-making and alignment with user expectations. The platform streamlines backlog grooming sessions and enhances stakeholder sessions with features like smart summarization, moment highlights, and powerful feedback. By addressing these problems, Spiky.ai helps teams save time, focus on priorities, and ultimately deliver higher quality products that align with user requirements. ### 5. Invaluable tool for understanding client needs **Rating:** 4.5/5.0 stars **Reviewed by:** Berçin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Spiky?** I am a producer in an advertising company. We've been using Spiky.ai for a few weeks now, and it's been an invaluable tool for our company. What I like best about Spiky is how it helps our customer facing teams to quickly understand the needs and preferences of our clients. By analyzing our client meetings, Spiky can provide us with valuable insights into their brand voice, target audience, and content preferences. This has helped us create more tailored and effective video content that resonates with our clients' customers. **What do you dislike about Spiky?** One thing that I dislike about Spiky is that the insights it provides are sometimes quite broad or generic. **What problems is Spiky solving and how is that benefiting you?** By helping us better understand our clients and their audiences, Spiky is enabling us to create more targeted and effective video content. This is not only benefiting our clients by helping them achieve their marketing goals, but it's also benefiting our company by allowing us to produce higher-quality work and stand out in a crowded market. ### 6. Spiky has been a valuable time-saving tool for me **Rating:** 5.0/5.0 stars **Reviewed by:** Can K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Spiky?** With the help of Spiky's analysis, keeping track of my regular meetings with over 30 suppliers every week has become much more manageable. The 'next steps' section has proven to be a valuable resource when preparing for upcoming meetings, allowing for more efficient agenda creation and follow-up email composition. It can be likened to an automated agenda that streamlines the process. Furthermore, the 'meeting summary' section has been extremely useful in the preparation of comprehensive meeting reports to share with my managers. **What do you dislike about Spiky?** I really appreciate Spiky Scribe automatically joining my meetings with calendar integration. However, in the beginning, there were occasional instances where it failed to join the meeting. The issue was quickly resolved thanks to the prompt response of the customer support service. **What problems is Spiky solving and how is that benefiting you?** Spiky has enabled me to manage many meetings efficiently, ensuring that each meeting runs smoothly. Many of the tasks I used to do manually have now been automated, saving me an additional 2 hours per day. I can confidently say that Spiky has been a valuable time-saving tool for me. ### 7. Taking follow-up actions after meetings much easier now! **Rating:** 4.5/5.0 stars **Reviewed by:** Berk T. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Spiky?** The transcription and summaries work great. It makes it much easier to follow what everyone is supposed to do even after long and disorganized meetings. My primary goal in using this app wasn't the sentiment analysis part, but the metrics are also nice to have as they sometimes point out some cues that are missed, which guide you to dig deeper and understand unmentioned problems. **What do you dislike about Spiky?** You can't use Spiky on every platform. It is espescially frustrating because half of my meetings happen on google meets which doesn't have a Spiky plugin available. But they've been adding some integrations recently, hopefully they will support meets soon as well. **What problems is Spiky solving and how is that benefiting you?** Sometimes in long meetings it is possible to lose track and forget some important actions to take afterward. Spiky helps out by providing quality summaries. Also, the analysis part makes it easier to detect when a person is not fully onboard with an idea, and then I can dive deeper to understand where the problem lies. ### 8. Finding My Groove in Coaching with the Help of Spiky.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Spiky?** Post-call summaries are like a breath of fresh air. No longer do I need to stress about remembering every detail – Spiky has me covered with its timely, detailed summaries. **What do you dislike about Spiky?** Sometimes the notifications and alerts from Spiky can be too frequent, making it feel a bit intrusive. A more customizable notification setting would be a welcome addition. **What problems is Spiky solving and how is that benefiting you?** The tool helps in overcoming the issue of unclear or vague feedback by providing stage-based feedback. This helps in understanding precisely where I am in my development journey and what steps to take next. ### 9. Why Spiky.ai is My New Best Friend for Coaching & Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Martin D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Spiky?** Spiky's meeting summaries are a game changer. My productivity has seen a huge boost, as I now have clear, concise takeaways from every meeting that keep me focused and accountable. **What do you dislike about Spiky?** Spiky’s transcription feature, while excellent overall, struggles with heavy accents at times. It would be great if it could be trained to better recognize a broader range of accents. **What problems is Spiky solving and how is that benefiting you?** Spiky tackles the problem of performance blind spots. With personalized insights, I have better understood areas where I need to grow, which was previously challenging to identify on my own. ### 10. Goes well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Spiky?** It has good feedback on how your calls went **What do you dislike about Spiky?** Needs more integrations, particularly with 3CX. **What problems is Spiky solving and how is that benefiting you?** Helps us to check how our phone calls went, and make them better. ### 11. More effective working routine! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Spiky?** My team of developers works remotely, and we have found that Spiky.ai has been a game-changer for our daily routine. As more and more people transition to working remotely, it is essential to have the right tools to help us perfect this new way of working. Spiky.ai provides just that. As an engineer in a Fintech company, I found the platform incredibly helpful. In our fast-paced working routine, we are constantly making decisions and implementing new ideas. It can be challenging to keep up with everything. However, with Spiky.ai, all we need to do is call the bot to our meeting, and it records and analyzes everything for us. This means no more taking notes or worrying about forgetting something important. Our team has been able to reduce the number of interruptions and distractions during our workday, as all we need to do is check the report and search for the keywords related to the topic we need to be informed about. It's like a piece of cake! Overall, Spiky.ai has helped us to work **What do you dislike about Spiky?** Integrations are under development. We can't wait to use them as a team. **What problems is Spiky solving and how is that benefiting you?** Makes our working routine more organized and effective Provides detailed reports Takes notes for us, so to speak. Reduces the interruptions and bottlenecks in daily routine. ### 12. Great tool for meeting notes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Spiky?** Meeting notes with high accuracy, supports TR and ENG **What do you dislike about Spiky?** No feature for customm eeting notes sadly **What problems is Spiky solving and how is that benefiting you?** Helps me put together meeting notes and analyze which participants in the meeting were most active ### 13. Powerful software, the future of sales **Rating:** 5.0/5.0 stars **Reviewed by:** Harris K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Spiky?** It surfaces insights that no other tool does in a way that is actionable and helps improve sales performance **What do you dislike about Spiky?** It does so much that it's important to identify where you want to improve first. **What problems is Spiky solving and how is that benefiting you?** Transcribing sales calls, tracking sales rep performance, and providing insights to improve sales performance. ### 14. Next gen video coaching & customer analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Enterprise Account Executive, New England, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Spiky?** Emotional sentiment analysis of customer interactions is super helpful! That combined with the transcription service makes it super easy to go back and review/understand calls & the customer. **What do you dislike about Spiky?** Some integrations are still being worked on, but understand they should be out soon. **What problems is Spiky solving and how is that benefiting you?** 1. Coaching sales reps 2. Capturing customer interaction data, insights, & trends 3. Gaining a better understanding of the customer 4. Taking better meeting notes All of these help sales reps perform more effectively to help drive better outcomes for the customer and for our business (improving sale rep performance). ### 15. Spiky AI has been a game-changer for me and my sales team. **Rating:** 5.0/5.0 stars **Reviewed by:** Esra . | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Spiky?** One of the features I appreciate most is the meeting summarization tool, which automatically summarizes key takeaways from our meetings and saves us time and hassle. **What do you dislike about Spiky?** I couldn't view not working well features. **What problems is Spiky solving and how is that benefiting you?** As someone who values effective communication and engagement, I was blown away by how seamlessly Spiky AI integrates into our workflow, and how much it has helped us improve our sales processes. ### 16. Spiky's AI-powered Meeting Summarization and Sales Call Management Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Spiky?** The AI-powered meeting summarization feature is a game-changer. It saves me hours of time by automatically summarizing key takeaways and action items from my meetings. **What do you dislike about Spiky?** Honestly, I haven't found anything to dislike yet. It's a user-friendly tool that provides valuable insights. **What problems is Spiky solving and how is that benefiting you?** Spiky helps me stay organized and focused during my sales calls. It reminds me of critical topics, helps me save time with transcripts and summaries, and gives me valuable coaching feedback. ### 17. Revolutionize your sales performance with Spiky AI's meeting analysis and coaching. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Spiky?** The conversation intelligence feature is fantastic. It provides powerful insights into my conversations, allowing me to identify areas where I can improve my communication and engagement. **What do you dislike about Spiky?** Nothing yet. It's a handy tool for anyone in sales. **What problems is Spiky solving and how is that benefiting you?** Spiky has helped me become a more effective salesperson by providing insights into my communication and engagement. Its CRM integration has also helped me save time and streamline my sales process. ### 18. Spiky has helped me become a better seller WHILE capturing transcripts from video calls **Rating:** 4.5/5.0 stars **Reviewed by:** Tim E. | Strategic Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Spiky?** Sentiment understanding about questions, question-rate, positivity, interactivity, tone **What do you dislike about Spiky?** A few features missing such as capturing snippets and easily / quickly sharing meeting video and notes. **What problems is Spiky solving and how is that benefiting you?** Becoming a better selling person when I interact with key prospective investors and partners. ### 19. Spiky is a powerful tool for sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Spiky?** Spiky is a practical powerful tool that gives all must-have insights to improve sales negotiations **What do you dislike about Spiky?** nothing to date. It easy super easy to use and gives great insights **What problems is Spiky solving and how is that benefiting you?** Spiky helps understand what you need to focus on to be successful. It reminds you of critical topics, helps you save time thanks to transcripts and summaries, and gives areas of coaching. - [View Spiky pricing details and edition comparison](https://www.g2.com/products/spiky/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A29%3A33+-0500&secure%5Bsession_id%5D=7c726c03-290b-402f-be88-03aa17dcd83f&secure%5Btoken%5D=bab6becada0bdde0518ec4a0c1c3bee74397e0ef85b3c14b1846c188f01e410f&format=llm_user) ## Spiky Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Spiky Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Generative AI** - AI Text Summarization **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Multi-Platform Integration - AI Note-taking Software** - Integrations **Privacy & Security Controls - AI Note-taking Software** - Access Control **Searchable Note Archives - AI Note-taking Software** - Semantic Search **Speaker Identification - AI Note-taking Software** - Speaker Recognition ## Top Spiky Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (749 reviews) - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,953 reviews)