--- title: Spiky Reviews meta_title: 'Spiky Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Spiky works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 118 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Spiky Reviews **Vendor:** Spiky.ai **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.9/5.0 **Total Reviews:** 118 ## About Spiky Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ## Spiky Pros & Cons **What users like:** - Users admire the **exceptional accuracy** of Spiky, noting its ability to capture every key detail seamlessly. (12 reviews) - Users value the **real-time coaching and analysis** provided by Spiky, significantly improving sales performance and outcomes. (7 reviews) - Users value the **effortless automation** of Spiky, allowing them to focus on conversations rather than note-taking. (7 reviews) - Users love how Spiky saves time by **automatically generating notes and reminders** , making follow-ups effortless and efficient. (7 reviews) - Users love that Spiky offers **effortless note-taking and actionable insights** , making follow-ups and meeting adjustments seamless. (6 reviews) - Engagement (6 reviews) - Users value the **real-time feedback** from Spiky, enhancing their sales calls and team coaching effectively. (6 reviews) - Users find Spiky **very helpful** for live coaching and instant feedback, enhancing their meeting effectiveness and skills development. (5 reviews) - Call Recording (4 reviews) - Daily Use (4 reviews) **What users dislike:** - Users note **missing features** like synchronization limitations and AI quality issues, but acknowledge ongoing development efforts. (2 reviews) - Users highlight **sharing issues** with Spiky, particularly in distinguishing speakers during in-person meetings, affecting note accuracy. (2 reviews) - Users experience **accuracy issues** with transcripts when selling to international companies, but find it manageable. (1 reviews) - Users experience **AI inaccuracy** during meetings, leading to mixed notes and misassigned action items due to voice recognition limitations. (1 reviews) - Users face a **recognition limitation** with Spiky in in-person meetings, causing confusion in notes and action items. (1 reviews) - Call Issues (1 reviews) - Users report **call limitations** with Spiky, including issues with long meeting transcriptions and lack of an Android app. (1 reviews) - Data Duplication (1 reviews) - Users find **learning difficult** with Spiky, expressing a need for better guidance and improved ease of use. (1 reviews) - Users are concerned about **integration issues** with CRM applications, limiting synchronization to deals instead of person records. (1 reviews) ## Spiky Reviews ### 1. I love Spiky **Rating:** 5.0/5.0 stars **Reviewed by:** Revza Y. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Spiky?** Spiky is very helpful with the feedback that we are having after each meeting and also a very good tool for corporate memory. **What do you dislike about Spiky?** Nothing I dislike about Spiky. I use it and present in all my meetings. **What problems is Spiky solving and how is that benefiting you?** I'm null in Sales, the framework is guiding me in my meetings. ### 2. Innovative Sales Solution with tremendous support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Spiky?** My team uses Spiky all the time as it provides both management and reps with the ability understand how and where the reps are excelling and where they can benefit from coaching. It also allows the reps to identify areas to improve their ability to probe more getting to the heart of the client challenges, provides recommended questions for reps to explore additional business needs within the prospects business. I highly recommend Spiky **What do you dislike about Spiky?** The inaccuracies were troublesome at first but they have reduced these significantly since we started using. **What problems is Spiky solving and how is that benefiting you?** Spiky allows us to provide rep and topic specific coaching to the Sales Team. Training Units can be built and delivered to either audience or both saving us a ton of time. ### 3. Essential tool for Sales Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Tom O. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Spiky?** More than just transcribing meetings into notes that are integrated into your CRM, Spiky provides managers with the ability understand how and where their reps are struggling and excelling to communicate effectively. It also allows the reps to identify opportunities to improve their ability to resonate more deeply with their prospects and customers. I was blown away when I reviewed my meetings and have corrected some aspects of my presentation. Then there is the sbility to review the other parties verbal sognals and body language. Cant posdibly recommend more. **What do you dislike about Spiky?** I would more guidance on how to use Spiky best. Im guessing Spiky is a mich more poweful solution than I have experienced to date. **What problems is Spiky solving and how is that benefiting you?** Getting a better read on my prospects and omproving my communication style. ### 4. Differentiates with Emotion **Rating:** 5.0/5.0 stars **Reviewed by:** Rusty v. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Spiky?** Emotion differentiates Spiky from other notetakers and call coaching tools on the market. (ie Gong, Fathom, Firefly, Salesloft, etc). At a glance, the Spiky Score helps me understand how well my team and I are communicating. However, I find myself gravitating to the Voice Emotion metric to gauge how well I'm communicating and how well my message is landing - with internal or external audiences. **What do you dislike about Spiky?** I love how quickly Spiky is iterating! However, this sometimes exposes users to rather raw capabilities. Happily these quickly mature. The team is super responsive to feedback & requests! **What problems is Spiky solving and how is that benefiting you?** Spiky directly addresses two of my biggest challenges: 1) Spiky captures MEDDPIC and other key conversation elements directly into SFDC, automating work for reps 2) Call coaching scales with Spiky - the dashboards show mgrs where to zoom in and coach rather than having to listen to every call ### 5. So helpful to get insight from meetings and share them! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Spiky?** Spiky.ai is generally a great tool that effectively serves its purpose of analyzing meetings and organizing insights for different departments. The automatic sharing of meeting summaries with team members ensures efficient communication and saves time. Additionally, the team behind Spiky.ai is supportive and responsive, making the overall experience positive. **What do you dislike about Spiky?** There aren't many negative points to highlight, which is impressive for a tool of its kind. **What problems is Spiky solving and how is that benefiting you?** Following meetings and share insights with management. Also helps to get insights so we can develop our business. ### 6. Spiky - More Insightful than Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Miles A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Spiky?** Spiky provides valuable insights for sales, management, fundraising and more and provides an easy way to leverage AI to improve business outcomes. They have excellent customer support and the product is extremely easy to use. I love the tagging system and the ability to designate analysis of meetings for different use-cases. I found it to be a valuable tool for training and providing team members with feedback on their performance. **What do you dislike about Spiky?** Spiky syncs with Hubspot already, which I love. They are soon to release a new feature that will auto-sync all calls with deals. That will be a huge improvement for our team since you currently have to initiate the HubSpot sync by pressing a button for each call. **What problems is Spiky solving and how is that benefiting you?** Conversation intelligence - logging, monitoring, rating, summarizing, and providing insights for all our team's calls ### 7. Essential for Sales Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Cihan G. | Co-Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Spiky?** The detailed analytics on vocal patterns and language use are invaluable. It gives us a deep understanding of our communication effectiveness and helps us improve our interactions with clients. **What do you dislike about Spiky?** There is a bit of a learning curve initially, but once you get the hang of it, the tool is extremely powerful. More tutorial resources could be beneficial for new users. **What problems is Spiky solving and how is that benefiting you?** Spiky enhances our ability to track and improve sales performance. The real-time feedback and coaching features help our reps improve continuously, leading to better engagement with prospects and higher conversion rates. ### 8. The most comprehensive meeting co-pilot **Rating:** 5.0/5.0 stars **Reviewed by:** Khalil C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Spiky?** Spiky is amazing for two reasons: 1) Getting in depth and accurate data from every meeting, whether it's a sales call, 1-on-1 or all-hands meeting, makes meetings more productive and more actionable. I trust Spiky's transcriber, action item tracker and keyword tracker to keep note of the important stuff so I can be more engaged in the conversation. As a Sales Manager and Coach, I also love its multiple audio and body language analyses to review rep performance and help them develop their sales sense. 2) Spiky is incredible for streamlining the busywork associated with video calls. Everything is easily shareable with other team members and can be sent over to our CRM with the click of a button. It even has a feature for automatically generating a follow up email draft using the information it collects from the call (action items, summary, recording link, etc.) Other than that, sign up was incredibly fast (less than 60 seconds) and completely supported with tutorials once inside the platform, and adopting it into our workflows has been very easy. The team and I use it daily! **What do you dislike about Spiky?** Not much. I know their team is working on more integrations, which will be a total game-changer once shipped! **What problems is Spiky solving and how is that benefiting you?** Spiky is helping us improve our meeting quality as well as our post-meeting cadences. With it's diverse analyses the team is now able to better review their calls, develop better action plans and streamline their workflows around meeting with prospects as well as internal members. ### 9. Detailed Summaries Saves Lots of Time **Rating:** 5.0/5.0 stars **Reviewed by:** Kamilla A. | Event and Communications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Spiky?** The AI-driven meeting summaries are incredibly detailed and accurate. It saves us a lot of time in preparing post-meeting reports. **What do you dislike about Spiky?** More CRM platform options would be better. **What problems is Spiky solving and how is that benefiting you?** Spiky has streamlined our sales pipeline management. We can now track deal progress more effectively and prioritize actions based on real-time insights, which has led to faster deal closures and improved sales performance. ### 10. Insightful Team Management Features **Rating:** 4.0/5.0 stars **Reviewed by:** Hacer Y. | Product, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** The leaderboard/people board provides a clear view of team performance across various metrics, which is incredibly useful. **What do you dislike about Spiky?** unconventional More integration options with other project management tools would be beneficial.design challenging to integrate with more traditional styles. **What problems is Spiky solving and how is that benefiting you?** It helps in monitoring and managing team performance effectively, leading to better coaching and improved team dynamics. ### 11. In-Depth Meeting Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** teo s. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** The automated follow-up emails based on meeting discussions save so much time and ensure no action items are missed. I love the analytics email after each meeting too. **What do you dislike about Spiky?** There is nothing. I'm very happy with spiky. **What problems is Spiky solving and how is that benefiting you?** It ensures consistent and timely follow-ups, which enhances our client relationships and improves overall efficiency. ### 12. I like the CRM integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Zeynep B. | product management specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** The integration with CRM is seamless and ensures all meeting data is automatically synced. **What do you dislike about Spiky?** It could benefit from more advanced filtering options to drill down into specific data points. **What problems is Spiky solving and how is that benefiting you?** It eliminates manual data entry, saving us time and reducing errors, which enhances our overall efficiency. ### 13. I love the Interaction Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Oğulcan . | Growth Associate Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** The interaction dashboard showing talk ratio, engagement level, and other metrics is very insightful. **What do you dislike about Spiky?** The visual representation of data could be more customizable. **What problems is Spiky solving and how is that benefiting you?** It provides a detailed analysis of team interactions, helping us understand and improve our communication strategies. ### 14. Accurate Sales Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Emre S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** The sales forecast dashboard is incredibly accurate and helps us estimate revenue and other key metrics efficiently **What do you dislike about Spiky?** The library could be more user-friendly in terms of navigation. **What problems is Spiky solving and how is that benefiting you?** It provides a clear overview of sales meetings and outcomes. ### 15. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sena Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Spiky?** The individualized observations are remarkably introspective and enlightening. It's akin to having a looking glass presented, revealing precisely where I should direct my improvement endeavors. The feedback structured around stages has had a profound impact on my assurance and advancement. Observing tangible achievements and getting prompt feedback renders the developmental journey much more captivating. Spiky's automated scrutiny of meetings is a revelation. It alleviates the task of manually reviewing recordings and furnishes us with thorough insights that are practical. I also value the meeting persistence it provides by encapsulating essential details and tasks. **What do you dislike about Spiky?** It could be a bit cleaner and simple in terms of UI **What problems is Spiky solving and how is that benefiting you?** Spiky addresses the difficulty of extracting valuable insights from lengthy meeting recordings. It turns these recordings into a valuable source of practical information, assisting us in fine-tuning our communication approaches and enhancing the results of our meetings. ### 16. I love using Spiky at my agency **Rating:** 5.0/5.0 stars **Reviewed by:** Teodora P. | Co-founder , Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Spiky?** I migrated to Spiky from Otter and use it daily. It's really easy to use. I appreciate the comprehensive feature set, from sentiment analysis to a mapping of attention during calls. I am a big fan of their customer support, I'd say it's unparalleled. **What do you dislike about Spiky?** The only thing I would like is being able to export the transcript as word docs, not just as a pdf, which I brought up with their team and I understand is going to be feature soon. **What problems is Spiky solving and how is that benefiting you?** Spiky follows me around all my calls, it automatically connects to whichever video software I am using and send me a summary of what was said on the call, which is super helpful and helps me stay organized. ### 17. Exceptional Meeting Insights with Spiky **Rating:** 5.0/5.0 stars **Reviewed by:** Michal H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Spiky?** Spiky’s meeting summaries are incredibly detailed and highlight all key points, actionable items, and participants. It saves me so much time. **What do you dislike about Spiky?** The user interface could be more intuitive for first-time users. But I think they changed it recently. it looks better. **What problems is Spiky solving and how is that benefiting you?** Spiky is solving the issue of missing critical meeting details. It ensures I never miss important actions or insights, leading to better decision-making and follow-ups. ### 18. In-Depth Meeting Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel B. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Spiky?** The Moments feature that identifies significant changes in language, vocal energy, and engagement levels is fantastic. **What do you dislike about Spiky?** The app - mobile version for recordings is still in development, which would be a great addition. **What problems is Spiky solving and how is that benefiting you?** It provides deep insights into participant engagement and meeting dynamics, helping us improve our meeting strategies and outcomes. ### 19. Best thing for meetings analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Spiky?** The product is very straightforward yet powerful. Features related to meeting analysis and summary work like magic **What do you dislike about Spiky?** It would be nice to have more integrations **What problems is Spiky solving and how is that benefiting you?** For me, Spiky is like the GPT model embedded in my everyday calls. After the meeting, I can always come back to the record and recall action steps, evaluate sales performance and so on ### 20. I have saved well over 10 hours a week with Spiky AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Spiky?** I love that it is connected right into HubSpot, the summary and action items are uploaded right into the company and contact (s) profiles. What used to take deciphering manual notes and replaying calls, now is done in seconds. I use it everyday! **What do you dislike about Spiky?** Nothing, I literally can't complain because of the time it has given me back. **What problems is Spiky solving and how is that benefiting you?** The amount of time I used to log on my calendar for meeting follow-up has shrunk to minutes vs hours. I also love the fact that i can get coaching feedback immediately and in a space that is safe. ### 21. Your Path to Productive Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Spiky?** The option to export data for further analysis or integration with other analytics platforms enhances flexibility and scalability, catering to diverse organizational needs and workflows. **What do you dislike about Spiky?** The limited scalability in terms of accommodating large-scale meetings or events may pose challenges for organizations with extensive meeting schedules or diverse stakeholder groups. **What problems is Spiky solving and how is that benefiting you?** By using Spiky, we've elevated our meeting efficiency and engagement levels. It ensures our team stays focused on what truly matters – delivering impactful communication during meetings. Our sales strategies have become data-driven, leading to improved customer interactions and ultimately driving revenue growth. ### 22. I feel more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Spiky?** The platform's AI-driven analytics offer valuable insights into meeting dynamics and participant behaviors, empowering users to identify areas for improvement and implement targeted interventions for enhanced engagement and productivity. **What do you dislike about Spiky?** The platform's reliance on AI algorithms for meeting analysis may result in occasional inaccuracies or misinterpretations, requiring manual verification and validation by users. **What problems is Spiky solving and how is that benefiting you?** Spiky nurtures a culture of continual learning and advancement by delivering tailored feedback and insights to meeting participants, enabling them to refine their communication abilities and make more meaningful contributions towards team objectives and goals. ### 23. What the platform offers is truly amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Caglayan A. | Founder Tech CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Spiky?** What the platform offers is truly amazing. We use it in all our meetings, and we plan to use it for a long time as a serious player with its ability to take action. **What do you dislike about Spiky?** More integrations and omnichannel support would be helpful. **What problems is Spiky solving and how is that benefiting you?** We receive summary information about all our meetings, especially those we could not attend. We plan the actions taken for the next sessions. Instead of taking notes, we access this information through the spiky interface, it seriously simplifies and facilitates our work. ### 24. good technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Aslıhan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Spiky?** calendar integration, sentiment analysis **What do you dislike about Spiky?** inability to see meeting analysis progress, upload and transcription issues **What problems is Spiky solving and how is that benefiting you?** video-to-text conversion without limits, saving time ### 25. Unveiling the Remarkable Impact of Spiky.ai's Conversation Analysis and Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Baturalp T. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Spiky?** The impact of Spiky on our meeting analysis process is truly remarkable. Its ability to analyze conversations and generate comprehensive summaries is nothing short of impressive. The feature that truly stands out is its automatic identification of action items. No longer do I need to painstakingly sift through notes to find actionable tasks – Spiky.ai does it for me, making post-meeting follow-up efficient and effortless. **What do you dislike about Spiky?** While the AI-generated insights generally hit the mark, there’s room for refining their accuracy by delving into the intricate details of our meetings. The precision could be further heightened with a deeper grasp of contextual cues. **What problems is Spiky solving and how is that benefiting you?** The sentiment analysis offered by Spiky.ai is another remarkable aspect. It provides valuable insights into the emotions and tones conveyed during discussions, helping me gauge the overall sentiment of the conversation. This feature has proven particularly useful in understanding the dynamics of various interactions. ### 26. Your Route to Efficient Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Spiky?** The platform's intuitive interface and seamless navigation enhance user experience, enabling effortless access and utilization of insights without requiring extensive training or technical proficiency. **What do you dislike about Spiky?** The absence of compatibility with select mainstream CRM systems constrains its effectiveness for organizations heavily dependent on particular CRM platforms for handling customer relationships and sales procedures. **What problems is Spiky solving and how is that benefiting you?** The platform aids in knowledge management by automatically capturing and structuring meeting notes, action items, and follow-up tasks, diminishing the likelihood of information loss or miscommunication within the organization. ### 27. Wonderfully easy to use, outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Cofounder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Spiky?** Spiky is a great sales tool. It's easy to use, works automatically, and is implemented easily. We use it every day without needing to maintain it. The team is also friendly and quick to respond. **What do you dislike about Spiky?** We're looking forward to the next feature set, something that can help it really stand out from the market. **What problems is Spiky solving and how is that benefiting you?** It records my calls, tells me when the user is engaged, and tells me the moments the user understood our product. It's exactly what we need. ### 28. I love using Spiky for my meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Spiky?** Keeping tabs on trends and patterns over time gives me some solid insights into how our meetings roll and whether our communication hits the mark. **What do you dislike about Spiky?** Translation feature is okay but it needs more language options. **What problems is Spiky solving and how is that benefiting you?** It's been a game-changer for us. We can spot when attendees start zoning out and switch up our game plan. That's led to smoother customer chats, and the intel's been gold for our corporate relations teams helping them make smarter moves. ### 29. Seamless Integration with Existing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Spiky?** Spiky's integration with our existing tools and systems is seamless. It saves us a lot of time by automatically syncing data across platforms. **What do you dislike about Spiky?** The initial setup process was a bit complex but we managed. **What problems is Spiky solving and how is that benefiting you?** Spiky has empowered our team with actionable insights that improve our overall performance. From identifying training needs to enhancing customer interactions, Spiky has become an indispensable tool in our daily operations. ### 30. Spiky has great UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Spiky?** The ability to capture and analyze meeting data comprehensively is exceptional. It's helped us identify trends and patterns that were previously overlooked. **What do you dislike about Spiky?** I think spiky works well, so I have nothing to dislike about it **What problems is Spiky solving and how is that benefiting you?** Spiky has revolutionized our customer success strategy. By monitoring customer interactions closely, we can proactively address issues, enhance customer satisfaction, and ultimately reduce churn rates. ### 31. Spiky AI Review as a Sales Leader **Rating:** 4.5/5.0 stars **Reviewed by:** Todd S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Spiky?** I'm truly impressed by how Spiky streamlines our meeting analysis process. The AI-generated insights provide a comprehensive view of engagement levels, key moments, and action items. It's like having a personal meeting assistant that helps us fine-tune our communication strategies. **What do you dislike about Spiky?** I really haven;t found any particualr downsides to leveraging the product The time spent reviewing calls in Spiky saves precious time compared to watching videos of calls. It's nice to have both options depending upon the situation. **What problems is Spiky solving and how is that benefiting you?** Spiky AI provides detailed insights from sales meetings, enabling us to identify key moments, engagement levels, and more. This helps us fine-tune our communication strategies and make course corrections. ### 32. The Note-Taker's Dream Come True **Rating:** 5.0/5.0 stars **Reviewed by:** Ezgi Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Spiky?** Spiky's ability to generate insightful summaries of our meetings is a game-changer. It condenses hours of discussions into actionable takeaways. I also appreciate the engagement tracking feature, which helps us identify moments when participants might be disengaged. **What do you dislike about Spiky?** While Spiky excels in analyzing and summarizing meetings, the user interface feels a bit cluttered. A cleaner and more modern UI design would significantly enhance the user experience. **What problems is Spiky solving and how is that benefiting you?** It has solved the issue of fragmented workflows by seamlessly integrating with tools like Zoom and Outlook. This saves me from juggling between different platforms and helps maintain focus on my tasks, boosting efficiency. ### 33. So easy to master meeting management with Spiky **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Spiky?** The efficacy of stage-based feedback has significantly bolstered my confidence and propelled my progress. The presence of tangible milestones and the reception of timely feedback amplify the engagement within the growth process. **What do you dislike about Spiky?** While the CRM automation is a commendable feature, there is room for improvement in terms of intuitiveness. The customization options are somewhat limited, and on occasions, it falls short of meeting my specific requirements. **What problems is Spiky solving and how is that benefiting you?** Spiky streamlines the laborious task of manually reviewing meeting recordings. It succinctly condenses crucial moments, gauges engagement levels, and furnishes actionable suggestions. This noteworthy functionality substantially enhances our meeting efficiency, enabling us to tailor our communication for optimal results. ### 34. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Spiky?** Spikey has replaced us from taking notes during calls and allows us to focus on the calls now. It is also a great training tool for our sales team as we can review pitches and pick areas to focus in on **What do you dislike about Spiky?** Its a bit more expensive than competitiors but you get what you pay for. We tried otter and fireflies and didn't see any value. **What problems is Spiky solving and how is that benefiting you?** The transcription is amazingly accurate so that's a plus and helpful right there. If you are focused on taking notes as a salesperson, you are not as attentive as you should be in reading the room. We also use this post-call for me to review how our salespeople are doing on calls. ### 35. Spiky.ai great for sales coaching and enablement **Rating:** 5.0/5.0 stars **Reviewed by:** Volker B. | Bestselling Author: Principles for Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Spiky?** I use Spiky.ai for a while now and I love the tool. Not only can I see team's activities, but I get a summary of what has been said and agreed. Important is to see the summaries and action items, what has been agreed on next steps. That enables me to coach sales reps accordingly and analyse calls in greater depth, improving their performance. A tool better than anything else I have seen and tested on the market. **What do you dislike about Spiky?** The language support isn't there yet but it's on the roadmap. **What problems is Spiky solving and how is that benefiting you?** Helping me to evaluate calls, action items and deal velocity. ### 36. Experience with Spiky **Rating:** 4.5/5.0 stars **Reviewed by:** Görkem Berk G. | Araştırma Asistanı, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Spiky?** I had a chance to try it. It looks good in general. It's especially good that it reflects moods. Also the mainpage is so clear and easy. Sales advisers --customer support are accesable whenever you want. **What do you dislike about Spiky?** I wish It would work on the phones. Our workers usually use their own business phones. **What problems is Spiky solving and how is that benefiting you?** Sometimes, even though the sales process is going smoothly, we don't understand why the customer has given up. We think you can solve this problem. ### 37. Founder **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmet O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Spiky?** Efficiency on reporting and being able to see the performance of my team **What do you dislike about Spiky?** Getting some little erros which is not something that is stopping us **What problems is Spiky solving and how is that benefiting you?** Helps me to coach my team with AI technology ### 38. Such a needed tool for all my meetings! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Spiky?** Being able to depend on Spiky to take notes on the meetings that I go to is so essential for me because I am able to come back and break the call down and extract the most valuable info I need to prepare for my next meetings. **What do you dislike about Spiky?** I don't have anything negative or constructive critizism to give at the moment. **What problems is Spiky solving and how is that benefiting you?** It's helping me break down my calls and make sure that I am on top of areas of improvement. ### 39. Efficient Meeting Follow-ups with Spiky **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Spiky?** I recently had the opportunity to explore Spiky, a meeting analysis tool that has significantly streamlined my B2B interactions and follow-ups. Spiky's standout feature is its ability to generate follow-up emails with detailed meeting summaries and action items. The benefit of this email generation is the time saved while following up with customers, allowing me to focus on building stronger client relationships. **What do you dislike about Spiky?** One aspect to be mindful of with Spiky is that its email generation feature, while generally accurate, might sometimes struggle with highly technical or industry-specific jargon. In these cases, it requires additional manual input to ensure the generated emails perfectly align with the intricacies of the conversation. **What problems is Spiky solving and how is that benefiting you?** One of the most significant challenges I faced before using Spiky was the time-consuming process of creating comprehensive meeting summaries and action plans after each B2B interaction. It was not only a daunting task but also prone to human errors, risking miscommunications and misunderstandings. This process often resulted in delayed follow-ups, impacting the efficiency of my interactions and relationships with customers. ### 40. My workload has significantly lightened with Spiky **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Spiky?** Spiky has truly transformed the way I work. Its intuitive interface and seamless integration into my workflow have made my daily tasks significantly easier. One standout feature that I absolutely love is the summary and next steps feature. After each meeting, Spiky helps me distill the key points and action items, making it effortless to organize my thoughts and prioritize tasks. This feature alone has saved me countless hours and improved my overall productivity. **What do you dislike about Spiky?** Providing more comprehensive tutorials or tooltips within the application could help users maximize their experience right from the start. **What problems is Spiky solving and how is that benefiting you?** I am a campaign specialist, and my days are filled with numerous meetings with campaigners. Listening to their opinions and transforming their campaign subjects into compelling content is a significant part of my role. Managing these interactions and the wealth of information exchanged during these meetings used to be a challenge until I started using Spiky as my go-to meeting analysis tool. ### 41. Your Partner for Meeting Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Spiky?** The platform's integration with popular calendar applications like Google Calendar and Outlook simplifies meeting scheduling and ensures seamless data synchronization across devices. **What do you dislike about Spiky?** The limited support for integrations with third-party applications or platforms may restrict interoperability and data exchange between Spiky and other essential tools or systems used by organizations, leading to siloed data and fragmented workflows. **What problems is Spiky solving and how is that benefiting you?** It streamlines compliance management by automatically documenting meeting discussions and decisions, facilitating audit trails and regulatory reporting requirements, and reducing the risk of non-compliance or legal disputes. ### 42. Juggling Meetings Like a Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Spiky?** The feedback based on different stages has significantly boosted my confidence and advancement. Witnessing concrete milestones and getting prompt feedback adds a much more captivating element to the process of personal growth. **What do you dislike about Spiky?** I wish it were also functional on mobile. **What problems is Spiky solving and how is that benefiting you?** It's tackling the issue of grasping intricate social dynamics during meetings. The EQ Intelligence feature has provided valuable insights, enabling me to better sense the emotional undertones—an essential aspect in decision-making and cultivating relationships. ### 43. The Note-Taker's Dream Come True **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Spiky?** The AI-powered insights it provides are a game-changer. The platform's ability to analyze and highlight key moments, track engagement metrics, and offer actionable feedback has significantly improved our sales process. **What do you dislike about Spiky?** Although Spiky's insights are generally accurate, there are occasional instances where the context might not be fully captured. Some insights might need additional clarification, but overall, it's a minor concern. **What problems is Spiky solving and how is that benefiting you?** Spiky has transformed our meeting strategies. We're able to adapt in real-time by spotting engagement drop-offs and adjusting our approach. This has improved customer interactions, and the insights are guiding our sales team to make informed decisions, contributing to enhanced revenue growth. ### 44. Spiky.ai: My Go-To for Nailing Meeting Summaries and Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Spiky?** The seamless integration with Zoom, Outlook, and other tools has streamlined my workflow. My scheduling is more organized and the hassle of switching between platforms has practically disappeared. **What do you dislike about Spiky?** The mobile experience is lacking compared to the desktop version. Being on the go often, I need a mobile app that can keep up and offer me the same features without the need to switch to desktop. **What problems is Spiky solving and how is that benefiting you?** Spiky helps with the issue of team members being unsure of next steps post-meeting. The 'Next Step' feature ensures that everyone is on the same page and knows what is expected of them. ### 45. My Dive into the Future: Experimenting with Spiky.ai’s Conversation Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Rustem S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Spiky?** The insights that Spiky offers are incredibly valuable. I feel like I've got a personal meeting analytics expert sitting beside me, providing insights on engagement, key discussion points, and more. **What do you dislike about Spiky?** Spiky’s language support is somewhat limited. My team is diverse, and I'd love for everyone to have the same rich experience I have, irrespective of whether they speak English or Turkish. **What problems is Spiky solving and how is that benefiting you?** Spiky addressed the problem of post-meeting information overload. By generating concise meeting summaries, I’m no longer overwhelmed with pages of notes, and can easily identify action items and key takeaways. ### 46. Balanced Conversations with Spiky **Rating:** 4.5/5.0 stars **Reviewed by:** Burcu S. | Youth Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Spiky?** I'm genuinely amazed at how Spiky enhances our meeting analysis workflow. The AI-generated insights offer a thorough perspective on engagement levels, pivotal moments, and actionable items, streamlining the entire process. **What do you dislike about Spiky?** Sometimes Spiky's got so many features, it's a bit much for me. **What problems is Spiky solving and how is that benefiting you?** Thanks to the talk ratios and patience scores, I've become more mindful of my communication style, leading me to adopt a more balanced approach. ### 47. A tool that helps you stay engaged and prepare your meetings with valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Spiky?** Spiky is a powerful tool that helps you analyze and summarize each meeting. It drives and keeps people engaged and help to prepare the follow up meetings with important insights from the previous ones. Also, it's seemless integration makes it easy to use and adopt. **What do you dislike about Spiky?** So far nothing that I dislide about Spiky :) **What problems is Spiky solving and how is that benefiting you?** Helps me get valuable insights from my meetings ### 48. Note-Taker's Dream Come True **Rating:** 5.0/5.0 stars **Reviewed by:** Erdem G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Spiky?** Spiky's interaction score has become my daily challenge and motivator. Keeping tabs on my engagement and collaboration during meetings is encouraging me to be more proactive. **What do you dislike about Spiky?** While Spiky excels in analyzing and summarizing meetings, the user interface feels a bit cluttered. A cleaner and more modern UI design would significantly enhance the user experience. **What problems is Spiky solving and how is that benefiting you?** It’s solving the challenge of understanding complex social dynamics in meetings. The EQ Intelligence feature has been enlightening, helping me become more tuned in to the emotional undercurrents, which is vital in decision-making and relationship building. ### 49. Spiky: Actionable insights from meeting analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Spiky?** My favorite feature of the Spiky platform is the detailed transcription it provides. Having the ability to capture all communication that takes place during an online meeting allows me to focus on the interaction rather than taking notes. I also find the sentiment analysis to be very helpful in determining key moments in meetings. **What do you dislike about Spiky?** As the platform evolves, I can see a benefit in adding more native integrations. For instance, having summaries exportable to Salesforce would be very useful. I am told this is a near-term addition on the product roadmap which I look forward to utilizing. **What problems is Spiky solving and how is that benefiting you?** Spiky allows me to capture all meeting communication and then analyze what works and potential areas for improvement. Before Spiky, I didn't have an accurate method of measuring the success of a sales call, aside from closing a sale. ### 50. Game changing insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Teijas K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Spiky?** The insights provided by Spiky AI are game-changing for the salesforce. The insights provided hold the power to enable and empower sales executives to empathize more with their customers, thereby understanding their value proposition and needs more deeply. This will ultimately lead to more sales conversions if used correctly. **What do you dislike about Spiky?** There are no downsides to the Spiky platform at this point, the team has made an immense effort to listen to feedback and iterate onto the platform in the way of new and useful features. **What problems is Spiky solving and how is that benefiting you?** The insights provided by Spiky AI are game-changing for the salesforce. The insights provided hold the power to enable and empower sales executives to empathize more with their customers, thereby understanding their value proposition and needs more deeply. This will ultimately lead to more sales conversions if used correctly. - [View Spiky pricing details and edition comparison](https://www.g2.com/products/spiky/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+18%3A27%3A31+-0500&secure%5Bsession_id%5D=b5b8fca2-e903-4a28-b992-6dbac9a88943&secure%5Btoken%5D=b4bc83a2d70d6a6d09a1ca2845a658be13f584265677358477509e70b12edcb7&format=llm_user) ## Spiky Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Spiky Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Generative AI** - AI Text Summarization **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Multi-Platform Integration - AI Note-taking Software** - Integrations **Privacy & Security Controls - AI Note-taking Software** - Access Control **Searchable Note Archives - AI Note-taking Software** - Semantic Search **Speaker Identification - AI Note-taking Software** - Speaker Recognition ## Top Spiky Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (748 reviews) - [Fathom](https://www.g2.com/products/fathom-video/reviews) - 5.0/5.0 (6,934 reviews)