Spiky Features

Training (4)

Knowledge Base: Organizes knowledge from fellow sales representatives and other experienced employees for reference. 61 reviewers of Spiky have provided feedback on this feature.
Coaching Materials: Based on 61 Spiky reviews. Offers content and training for new hires within the tool.
Playbook Creation: Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. 57 reviewers of Spiky have provided feedback on this feature.
Video Record: Records users' practice or live pitches for future reference and improvement. 58 reviewers of Spiky have provided feedback on this feature.

Review: Based on 60 Spiky reviews. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard: Provides a scorecard to display team and/or individual performance. 59 reviewers of Spiky have provided feedback on this feature.
Coaching Card: Based on 58 Spiky reviews. Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard: Projects team sales performance publicly to reward and motivate employees. This feature was mentioned in 57 Spiky reviews.
Real-Time Updates: Updates sales data in real-time so as to help teams remain close to their goals. 57 reviewers of Spiky have provided feedback on this feature.
Notifications: As reported in 58 Spiky reviews. Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
Competition: Based on 58 Spiky reviews. Motivates employees by creating time-sensitive competititons that drive performance.

Call Recording: Records sales calls and facilitates playback This feature was mentioned in 51 Spiky reviews.
Machine Learning: Based on 51 Spiky reviews. Utilizes machine learning technology to analyze recorded sales calls
Call Analysis: Analyzes or facilitates the analysis of recorded and stored sales calls for insight 52 reviewers of Spiky have provided feedback on this feature.
Lead Qualification: Leverages analytics to qualify and score calls in real time 50 reviewers of Spiky have provided feedback on this feature.

Customer Scoring: Leverages technology to rate or "read" recordings to determine the impact of sales calls 51 reviewers of Spiky have provided feedback on this feature.
Speech-to-Text: Transcribes sales calls from speech to text This feature was mentioned in 52 Spiky reviews.
Artificial Intelligence: Utilizes artificial intelligence technology to discover insights within recorded sales calls 52 reviewers of Spiky have provided feedback on this feature.

Autonomous Task Execution: Based on 10 Spiky reviews. Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Based on 10 Spiky reviews. Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: As reported in 10 Spiky reviews. Makes informed choices based on available data and objectives