Spiceworks MSP Reviews
What do you like best?
Among all the Manage service provider Spiceworks MSP proved most helpful for me and it aided me in managing the user tickets and along with hat in scanning and monitoring reports. Having a large organization I found it excelling from other service providers in managing multi-location inventories. It ensured the smooth working of my organization by easily organizing all the user tickets and also it helped me in resolving problems and issues in very less time and unlike other manage service providers, I found it user friendly and easy to use like it is very simple to refer a ticket and it has organized my tasks efficiently. Review collected by and hosted on G2.com.
What do you dislike?
I think the price is a little bit expensive and should be made cost-effective and I had experienced that when I got tickets more than the usual I faced problems in it but later on it was resolved and it's own. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
Network inventory, network discovery, and tracking devices. Overall, the community aspect of Spiceworks is where it is at. If you have a problem in an IT environment, chances are, someone else has seen it before as well. Review collected by and hosted on G2.com.
What do you like best?
Ease of use, easy to setup and secure. Overall a good free product. Also, I enjoy the community forums, as they are a wealth of knowledge that apply to all things in our field. Vendors also have accounts on the Spiceworks Community forums, and will frequently jump in to give feedback on issues that exist. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I am utilizing Spiceworks helpdesk and inventory along with my colleague at our IT managed services company. It has the potential to make our lives easier by allowing us to keep track of tickets and inventory our clients environments. Review collected by and hosted on G2.com.
What do you like best?
I like how we can have emails from the tickets send via our own email address! Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
Marketing coordinating, marketing advertising, marketing social media, online presence, website engagement, high internet traffic Review collected by and hosted on G2.com.
What do you like best?
As a managed service provider, Spiceworks performed what was expected. It was better than any other managed service provider that was used by the company in the past fiscal year. Spiceworks has a dedicated MSP support team that is in direct contact with our company. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
In my day-to-day we use Spiceworks for internal ticketing, but I have also used it when I do side work for outside companies to offer them a ticket system and knowledge base that I can centrally maintain. Review collected by and hosted on G2.com.
What do you like best?
For MSPs, Spiceworks offers a lot of services to help connect you with new customers and network with larger vendors. I especially love the community features. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I used Spiceworks as a ticketing system for helpdesk support. Review collected by and hosted on G2.com.
What do you like best?
I liked the ability to view tickets and end users separately or together based on the information I was looking for. For example, it was helpful to keep track of all tickets by end user, and all end users tickets by search keyword Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I worked in a college where we used Spiceworks MSP to monitor our devices (Printers, switch and all other devices on LAN network)
Based on the conditions which we set, we used to get emails and alerts. This help us to be pro active in trouble shooting the issues without any impact on our production systems. Review collected by and hosted on G2.com.
What do you like best?
Alerts and ticketing system which help us to track and resolve the issues in minimal time.
We can scan out inventory in order to manage with new updates. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
Entering and Closing Tickets, Generating Reports Review collected by and hosted on G2.com.
What do you like best?
Spiceworks is easy to use. The search feature will filter by Caller Name, Dealership Name, etc. It was very easy to reference a ticket when I needed to. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I used Spiceworks for ticketing Review collected by and hosted on G2.com.
What do you like best?
The ability to respond to request easily and add notes. I liked how it kept my jobs arranged in different levels. Oldest, newest, priority etc. I had to juggle lots of work request but I never lost a ticket Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
We needed an option to take over out antiquated system. Spiceworks MSP was a great alternative and was quick to deploy in our network, easy to setup and work with and is very intuitive. Review collected by and hosted on G2.com.
What do you like best?
We really enjoyed the ease of setup and deployment, especially since we were replacing an antiquated system. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I have used their products since many years now and therefore I personally know how productive their solutions are. They are up to industry standards and are easy to learn. As well as the community they have built around is priceless. Review collected by and hosted on G2.com.
What do you like best?
The features that are available for MSPs and their technical community they have managed to grow around them Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
Scanning my network and manage all my customer interactions and services needs. Review collected by and hosted on G2.com.
What do you like best?
The helpdesk is one of the best I have ever used and the network scanning also better than anything else I have ever used especially considering the price! Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
We use it for our ticketing system so that we can maintain and keep track of issues through out the district. Review collected by and hosted on G2.com.
What do you like best?
Having all the functionality that full paid version has but being able to use for free. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
We wanted to have our company ip device inventory in a managed form. Review collected by and hosted on G2.com.
What do you like best?
Inventory management feature has been a great tool. It turned a complex task easy. With a beginner level knowledge you can set up the environment. Must thank the user community who are giving heads up in spicework forum Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
IT help desk Review collected by and hosted on G2.com.
What do you like best?
Spiceworks had a very easy to use interface. I also liked the youtube tutorials that were frelly provided which mad it easy to learn. Review collected by and hosted on G2.com.
Describe the project or task the product helped with:
I had setup spiceworks for create helpdesk tickes and manage devices. It's so helpful for my jobs Review collected by and hosted on G2.com.
What do you like best?
I'm really like the function manage devices, inventory. it's make me easy to manage a lot of devices in my company Review collected by and hosted on G2.com.
