# Best Digital Experience Monitoring (DEM) Software ## How Many Digital Experience Monitoring (DEM) Software Products Does G2 Track? **Total Products under this Category:** 70 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Panelbear (+0.88%) - Among all products in this category, Panelbear recorded the largest rating increase compared to last month _Last updated: August 21, 2026_ ## How Does G2 Rank Digital Experience Monitoring (DEM) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,800+ Authentic Reviews - 70+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Experience Monitoring (DEM) Software ![G2 Grid® for Digital Experience Monitoring (DEM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-experience-monitoring-dem/grids.png?focus%5B%5D=3824&focus%5B%5D=28305&focus%5B%5D=27540&focus%5B%5D=17351&focus%5B%5D=2056&focus%5B%5D=23848&focus%5B%5D=139215&focus%5B%5D=1182874) Highlighted products: Datadog, Contentsquare, IBM Instana, OpManager Nexus, Dynatrace, Glassbox, New Relic, and SolarWinds Observability. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-experience-monitoring-dem/grids.json?focus%5B%5D=datadog&focus%5B%5D=contentsquare&focus%5B%5D=ibm-instana&focus%5B%5D=opmanager-nexus&focus%5B%5D=dynatrace&focus%5B%5D=glassbox&focus%5B%5D=new-relic&focus%5B%5D=solarwinds-worldwide-llc-solarwinds-observability) **Sponsored** ### Datadog Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1799&secure%5Bchosen_at%5D=2026-08-23T19%3A08%3A28Z&secure%5Bdisplayable_resource_id%5D=1799&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1799&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3824&secure%5Bresource_id%5D=1799&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-experience-monitoring-dem&secure%5Btoken%5D=4daaeb59f87c93368352e0c4542842334be4d3552b1b8ee95c4d5a7d69b94709&secure%5Burl%5D=https%3A%2F%2Fwww.datadoghq.com%2Fdg%2Fmonitor%2Fdemo-g2%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dreview-site%26utm_campaign%3Ddg-coreplatform-multi-ww-en-coreplatform&secure%5Burl_type%5D=custom_url) ### [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 715 #### How Do G2 Users Rate Datadog? - **Behavioral Analysis:** 7.5/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 7.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Datadog? - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** www.datadoghq.com - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq 51,207 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b0942496e12618acadaab3a1601417c9f0d1941be094e2cefb0d89c606e73b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1066442%2F&secure%5Burl_type%5D=linkedin_company_website) 9,386 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Medium, 34% Large #### What Do G2 Reviewers Say About Datadog? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Datadog, enjoying intuitive dashboard creation and straightforward implementation. - Users appreciate the **intuitive monitoring features** of Datadog, enabling easy integration and insightful data analysis. - Users value the **real-time monitoring capabilities** of Datadog, enhancing oversight across various applications and infrastructures. - Users appreciate the **user-friendly interface** and **robust integration capabilities** of Datadog for effective monitoring. - Users value the **intuitive dashboard creation** in Datadog, which enhances monitoring and analysis efficiency. ##### Cons - Users find Datadog's pricing to be **expensive** , suggesting it should be more affordable given its features. - Users find **pricing issues** with Datadog, citing rapidly escalating costs and high subscription fees as concerns. - Users find the **steep learning curve** challenging, especially with rapidly evolving features and required knowledge. - Users find the **costs to be unpredictable and excessively high** , especially with data storage and additional features. - Users find **learning difficulty** in Datadog, noting that new users may require training to understand its complexities. #### What Are Recent G2 Reviews of Datadog? **["Effortless Monitoring Across Platforms with Datadog"](https://www.g2.com/survey_responses/datadog-review-12012232)** **Rating:** 4.5/5.0 stars _— Pavan kumar S._ [Read full review](https://www.g2.com/survey_responses/datadog-review-12012232) **["Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging"](https://www.g2.com/survey_responses/datadog-review-13049319)** **Rating:** 4.5/5.0 stars _— Anshul S._ [Read full review](https://www.g2.com/survey_responses/datadog-review-13049319) #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### [Contentsquare](https://www.g2.com/products/contentsquare/reviews) Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 631 #### How Do G2 Users Rate Contentsquare? - **Behavioral Analysis:** 9.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Alerts:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Contentsquare? - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Company Website:** www.contentsquare.com - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare 6,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website) 1,687 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Digital Experience Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 45% Large, 33% Medium #### What Do G2 Reviewers Say About Contentsquare? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy-to-understand insights** from Contentsquare, facilitating effortless communication and data analysis for teams. - Users value Contentsquare's **intuitive analytics** for effortlessly tracking user behavior and gaining actionable insights. - Users appreciate the **ease of use** of Contentsquare, enabling effortless tracking and insightful data analysis. - Users value the **intuitive customer understanding** capabilities of Contentsquare, leading to informed decisions and enhanced eCommerce performance. - Users appreciate Contentsquare for its **in-depth journey analysis** , providing valuable insights into customer behavior to improve eCommerce sites. ##### Cons - Users find the **complex features** of Contentsquare can complicate usability and hinder effective learning. - Users are frustrated by the **missing features** in Contentsquare, impacting usability and limiting advanced comparisons. - Users find Contentsquare's **complexity** overwhelming, particularly when navigating features and technical requirements without proper training. - Users experience **frustrating interactions** with engagement maps and desire clearer updates for dashboard changes. - Users find the **learning curve challenging** , requiring time and effort to understand complex modules and technical issues. #### What Are Recent G2 Reviews of Contentsquare? **["Empowers Deep User Behavior Insights, Needs Simplified Setup"](https://www.g2.com/survey_responses/contentsquare-review-13229415)** **Rating:** 4.0/5.0 stars _— Tiberiu A._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-13229415) **["Very usefull tool to analyze UX"](https://www.g2.com/survey_responses/contentsquare-review-7899135)** **Rating:** 5.0/5.0 stars _— Hugo S._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-7899135) #### What Are G2 Users Discussing About Contentsquare? - [What is Contentsquare used for?](https://www.g2.com/discussions/what-is-contentsquare-used-for) - 1 upvote ### [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 #### How Do G2 Users Rate IBM Instana? - **Behavioral Analysis:** 9.2/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind IBM Instana? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity 74,660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website) 328,202 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Medium, 36% Large #### What Do G2 Reviewers Say About IBM Instana? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of IBM Instana, which simplifies app tracking and enhances performance analysis. - Users value the **fast and comprehensive monitoring** capabilities of IBM Instana, ensuring robust protection across all environments. - Users value the **real-time monitoring** of IBM Instana, appreciating its ease of use and robust dashboard features. - Users value the **fast and effective monitoring capabilities** of IBM Instana, ensuring comprehensive system protection and anomaly detection. - Users highlight the **effortless setup** of IBM Instana, enabling seamless monitoring of complex applications without manual configuration. ##### Cons - Users express that the **pricing can accumulate quickly** as their environments grow, making it a significant concern. - Users find the **learning curve challenging** , particularly for new team members navigating the complex interface and features. - Users find the **user interface complex** , leading to a steeper learning curve and affecting overall usability. - Many users find the **pricing structure** of IBM Instana to be expensive, particularly for smaller teams and startups. - Users find the **difficult learning curve** of IBM Instana challenging, hindering quick adaptation and efficient use of the tool. #### What Are Recent G2 Reviews of IBM Instana? **["Instant Service Discovery and Game-Changing Alerting for Faster Incident Response"](https://www.g2.com/survey_responses/ibm-instana-review-12370400)** **Rating:** 4.5/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12370400) **["Comprehensive Monitoring, Steep Learning Curve"](https://www.g2.com/survey_responses/ibm-instana-review-13089173)** **Rating:** 4.5/5.0 stars _— Aleksander M._ [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173) #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.6/5.0 **Total Reviews:** 225 #### How Do G2 Users Rate OpManager Nexus? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind OpManager Nexus? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 54% Medium, 32% Large #### What Do G2 Reviewers Say About OpManager Nexus? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective monitoring** capabilities of OpManager Nexus, essential for managing bandwidth and network performance. - Users value the **real-time monitoring** capabilities of OpManager Nexus, enhancing issue resolution and network visibility. - Users find OpManager Nexus to have **ease of use** with intuitive dashboards and efficient monitoring capabilities. - Users value the **intuitive user interface** of OpManager Nexus, praising its easy-to-use dashboards and monitoring capabilities. - Users appreciate the **comprehensive monitoring** capabilities of OpManager Nexus, enhancing the management of critical devices and networks. ##### Cons - Users find the **setup complex** for large networks, with performance slowdowns and additional licensing adding to the challenge. - Users find the **complex configuration** of OpManager Nexus challenging, particularly in large network setups and advanced features. - Users find the **complex setup** of OpManager Nexus challenging, especially for large networks and during onboarding. - Users note the **missing features** in OpManager Nexus, particularly lacking advanced metrics and cloud-native integrations. - Users find the **difficult configuration** of OpManager challenging, particularly when managing alerts and third-party integrations. #### What Are Recent G2 Reviews of OpManager Nexus? **["Clear Dashboards and Proactive Alerts for Full Infrastructure Visibility"](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842)** **Rating:** 4.5/5.0 stars _— Tarun A._ [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842) **["Centralized NOC Dashboards and Real-Time Monitoring Made Simple"](https://www.g2.com/survey_responses/opmanager-nexus-review-13134137)** **Rating:** 5.0/5.0 stars _— Francesco T._ [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13134137) #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,234 #### How Do G2 Users Rate Dynatrace? - **Behavioral Analysis:** 8.5/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Alerts:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Dynatrace? - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace 18,668 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83c43c7495079d745f57a9f8c381cbe86f78689894d05ac3e6cb0ba76b16494d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125999%2F&secure%5Burl_type%5D=linkedin_company_website) 6,060 employees on LinkedIn® - **Ownership:** NYSE: DT #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Large, 23% Medium #### What Do G2 Reviewers Say About Dynatrace? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Dynatrace, enjoying seamless application instrumentation and comprehensive support. - Users value the **insightful dashboarding** of Dynatrace, enhancing executive views and simplifying monitoring processes. - Users value the **comprehensive monitoring** capabilities of Dynatrace, enhancing problem identification and prevention effectively. - Users value the **effective debugging capabilities** of Dynatrace, enhancing their ability to identify and resolve issues promptly. - Users value the **robust analytics and integration features** of Dynatrace, enhancing their monitoring and debugging capabilities. ##### Cons - Users find the **steep learning curve** of Dynatrace challenging, making it hard to fully utilize its features. - Users find that **missing features** in Dynatrace hinder detailed analysis and communication regarding updates and fixes. - Users find Dynatrace's **complexity** overwhelming, with a steep learning curve and costly pricing affecting usability. - Users find the **learning difficulty** challenging due to overwhelming information and inconsistencies in functionality. - Users find the **costly nature** of Dynatrace challenging, making it more suitable for large enterprises only. #### What Are Recent G2 Reviews of Dynatrace? **["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)** **Rating:** 4.0/5.0 stars _— Vishnu Vardhan N._ [Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992) **["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)** **Rating:** 4.5/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 #### How Do G2 Users Rate Glassbox? - **Behavioral Analysis:** 9.9/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 9.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Glassbox? - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** www.glassbox.com - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital 1,803 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website) 280 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Large, 18% Medium #### What Do G2 Reviewers Say About Glassbox? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Glassbox for efficiently accessing and analyzing recorded sessions. - Users value the **ease of accessing session replays** , enhancing operations and providing insights into user experiences. - Users benefit from **immediate insights** with Glassbox, enabling timely actions and identifying revenue opportunities efficiently. - Users value the **recorded sessions and heat maps** for enhancing user experience and optimizing feature placement effectively. - Users value the **deep insights into customer journeys** that Glassbox provides, enhancing website optimization and user experience. ##### Cons - Users face **session issues** , including split links, limited history, and slow query response times affecting overall usability. - Users find the **navigation icons not intuitive** , making it difficult to understand their functions within Glassbox. - Users find the **session management cumbersome** , as it can be overwhelming and lacks adequate capture reliability. - Users find the **learning curve challenging** , noting the need for improved training and easier access to documentation. - Users feel the lack of **missing features** , such as advanced reporting options and data query capabilities in Glassbox. #### What Are Recent G2 Reviews of Glassbox? **["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)** **Rating:** 4.0/5.0 stars _— Basma K._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) **["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)** **Rating:** 5.0/5.0 stars _— ADITYA T._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth. **Average Rating:** 4.4/5.0 **Total Reviews:** 571 #### How Do G2 Users Rate New Relic? - **Behavioral Analysis:** 9.1/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.6/10 (Category avg: 9.0/10) - **Alerts:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind New Relic? - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic 65,727 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website) 3,053 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 30% Large #### What Do G2 Reviewers Say About New Relic? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive and easy-to-use interface** of New Relic, making navigation and analysis seamless. - Users value the **real-time monitoring** in New Relic, benefiting from immediate insights and customizable dashboards. - Users appreciate the **real-time monitoring** capabilities of New Relic, enabling proactive issue detection and resolution. - Users value the **real-time performance insights** from New Relic, enabling proactive issue detection and improved user experience. - Users appreciate the **advanced analytics** of New Relic, benefitting from customizable dashboards and real-time performance insights. ##### Cons - Users find New Relic to be **expensive** , particularly for smaller teams and high data volume demands. - Users feel that **pricing issues** make New Relic expensive for smaller teams, especially with scaling data volumes. - Users find the **steep learning curve** of New Relic challenging, especially when mastering its advanced features and UI. - Users find the **complexity** of New Relic's interface and setup to be overwhelming and difficult to navigate. - Users find the **difficult learning curve** of New Relic challenging, especially for newcomers navigating its extensive features. #### What Are Recent G2 Reviews of New Relic? **["New Relic User Experience Review"](https://www.g2.com/survey_responses/new-relic-review-10695865)** **Rating:** 5.0/5.0 stars _— bhavik m._ [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) **["End-to-End Observability That Makes Troubleshooting Faster"](https://www.g2.com/survey_responses/new-relic-review-13057378)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### [Conviva](https://www.g2.com/products/conviva/reviews) Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patented stateful analytics engine, Conviva automatically reveals behavioral and conversational patterns across all consumer interactions and conversations with apps, websites, and AI agents, uncovering growth opportunities and sources of friction, inefficiency, and confusion that traditional analytics miss. The platform provides an objective, consumer-perspective view of experience and continuously prioritizes improvements based on business impact, helping teams deliver more predictable and outcome-driven digital experiences. Experience and engagement patterns reflect how customers and segments actually behave with digital products, where they come from, what they do post-click, and what their outcomes are. Experience-pattern intelligence is the ability to interpret every interaction as a behavioral sequence and tie those sequences directly to outcomes. Conviva® Digital Product Insights (DPI) delivers a new way to view and understand digital product performance through the lens of consumer experience. It surfaces experience and engagement patterns from every digital interaction—across AI agents, apps, and websites—and links them to business outcomes, automatically surfacing growth opportunities and alerting teams when issues arise. With Digital Product Insights, product, growth marketing, and engineering teams can see not just what happened, but why customers drop off or fail to reach expected milestones and outcomes. Conviva® Video Streaming Insights (VSI) delivers real-time performance analytics and AI-powered insights to help enterprise streaming platforms optimize viewer experience at any scale. It tracks every aspect of each stream—spanning programs, devices, and networks—to simplify audience and content analysis, measure and optimize performance, and detect issues with root cause across the entire delivery chain. With AI-powered anomaly detection, it continuously monitors tens of thousands of fine-grained viewer cohorts in real time, pinpointing issues such as buffering, startup delays, stream failures, and bitrate drops, and showing which viewers are affected, why, and how to resolve issues before they impact viewers’ quality of experience. All Conviva products are built on the Conviva Digital Intelligence Platform. The Conviva® Digital Intelligence Platform is a cloud-based analytics platform built for high-scale, real-time data processing and AI-powered insights. Processing data 10X more efficiently than other platforms, it powers all Conviva products with its advanced technologies. The platform simplifies and centralizes data and AI-assisted semantic management, supports flexible metric and flow creation without client-side compute, and computes stateful metrics to link end-user experience directly to outcomes. With AI-powered, high-dimensional analytics, it automatically creates fine-grained cohorts to reveal growth opportunities or detect anomalies that impact outcomes, with root-cause clarity. **Average Rating:** 4.5/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Conviva? - **Behavioral Analysis:** 8.6/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Alerts:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Conviva? - **Seller:** [Conviva](https://www.g2.com/sellers/conviva) - **Company Website:** www.conviva.com - **Year Founded:** 2006 - **HQ Location:** Foster City, CA - **Twitter:** @conviva 12,682 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43e653b3ee6a5425c594d6a18770fbbf0b679b87fa2cee2545310d8873745e56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F224232&secure%5Burl_type%5D=linkedin_company_website) 570 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Broadcast Media, Entertainment - **Company Size:** 51% Large, 43% Medium #### What Do G2 Reviewers Say About Conviva? _AI-generated summary from verified user reviews_ ##### Pros - Users find Conviva incredibly **easy to use** , allowing for quick insights and data management without prior knowledge. - Users value the **intuitive design and real-time performance tracking** of Conviva, enhancing smooth operation and analysis. - Users value the **real-time analytics** of Conviva, enhancing their ability to monitor and optimize streaming performance effectively. - Users value the **real-time insights** from Conviva, enhancing streaming quality and audience engagement effectively. - Users value the **customizable dashboards** of Conviva, enhancing their ability to monitor and improve streaming quality effectively. ##### Cons - Users find the **steep learning curve** with Conviva challenging, especially when managing multiple indices and user enrollments. - Users find the **learning curve steep** with Conviva, as mastering its complex interface and features takes time. - Users find the interface of Conviva to be **not intuitive** , making it challenging for new users to navigate effectively. - Users experience **dashboard issues** , including clunky UI and difficulty managing shared dashboards and data comparisons. - Users note the lack of **missing features** like a homepage, customized settings, and easier data comparisons. #### What Are Recent G2 Reviews of Conviva? **["Good Insights with a Small Learning Curve"](https://www.g2.com/survey_responses/conviva-review-11049560)** **Rating:** 4.0/5.0 stars _— Ayush S._ [Read full review](https://www.g2.com/survey_responses/conviva-review-11049560) **["Conviva: Full-Census Ingestion at Massive Scale, Built for Operational Insights"](https://www.g2.com/survey_responses/conviva-review-12916022)** **Rating:** 4.5/5.0 stars _— Wenming L._ [Read full review](https://www.g2.com/survey_responses/conviva-review-12916022) ### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 825 #### How Do G2 Users Rate SolarWinds Observability? - **Behavioral Analysis:** 7.2/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind SolarWinds Observability? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Large, 35% Medium #### What Do G2 Reviewers Say About SolarWinds Observability? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **intuitive interface** of SolarWinds Observability, making system management and monitoring effortless and efficient. - Users appreciate the **comprehensive visibility** of SolarWinds Observability, simplifying performance monitoring across diverse environments. - Users love the **visibility** provided by SolarWinds Observability, thanks to its unified and intuitive dashboards for monitoring. - Users appreciate the **real-time monitoring** capabilities of SolarWinds Observability, making system management efficient and intuitive. - Users love the **intuitive dashboards and alerts** of SolarWinds Observability, enhancing system management and monitoring efficiency. ##### Cons - Users face a **significant learning curve** with SolarWinds Observability, complicating the use of advanced features and integrations. - Users find the **pricing escalates quickly** , making SolarWinds Observability less affordable for larger setups and features. - Users find the **interface not user-friendly** , as it takes time to adjust and navigate effectively. - Users face **integration issues** due to complex setups and limited support for ITSM platform connections, affecting usability. - Users are frustrated with the **poor customer support** , often finding it unhelpful for integration and troubleshooting issues. #### What Are Recent G2 Reviews of SolarWinds Observability? **["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)** **Rating:** 4.5/5.0 stars _— Naveen T._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) **["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)** **Rating:** 5.0/5.0 stars _— MJ S._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564) #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Rakuten SixthSense Observability? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind Rakuten SixthSense Observability? - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56b248cb58d0ee9d638f70976e5e005d45b5ce20f9d29e7f666aae203e30aa49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frakuten-sixthsense%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® - **Ownership:** TYO: 4755 #### Who Uses This Product? - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Large, 38% Medium #### What Do G2 Reviewers Say About Rakuten SixthSense Observability? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **deep visibility** offered by Rakuten SixthSense, enhancing application performance and proactively managing issues. - Users value the **effective alerting system** for seamless monitoring and quick resolution of issues in one dashboard. - Users value the **excellent customer support** of Rakuten SixthSense, enhancing their overall experience and productivity. - Users appreciate the **ease of use** of Rakuten SixthSense Observability, enabling quick identification of issues without hassle. - Users find the **implementation ease** of Rakuten SixthSense Observability impressive, allowing quick access to essential monitoring tools. ##### Cons - Users find the **complex setup** of Rakuten SixthSense Observability requires significant onboarding effort for optimal use. - Users find the **documentation lacking** , making onboarding and setup more challenging than necessary. - Users often face **false positive alerts** and desire better functionality for error monitoring and dashboard notifications. - Users report experiencing **inefficient alerts** , citing false positives and a lack of preferred error record displays. - Users note that the **documentation needs improvement** , which impacts their ability to utilize the tool effectively. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **["A very good SAAS monitoring & observability tool"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Games_ [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) **["Great monitoring tool!"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) ### [Cyara Platform](https://www.g2.com/products/cyara-platform/reviews) Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, Cyara provides a unified platform that enables continuous testing and monitoring of voice, digital, messaging, and conversational AI channels. This comprehensive approach allows businesses to ensure that every touchpoint in the customer journey functions flawlessly, ultimately enhancing the overall customer experience. Targeted primarily at enterprises and organizations that prioritize customer satisfaction, Cyara serves a diverse range of industries, including telecommunications, finance, retail, and healthcare. The platform is particularly beneficial for teams involved in software development, quality assurance, and customer service, as it supports the entire software development lifecycle. By focusing on the customer’s perspective, Cyara helps identify and resolve issues that may impact the customer experience, ensuring that businesses can deliver secure and high-quality interactions at scale. One of the key features of the Cyara platform is its ability to handle a comprehensive range of CX development and assurance needs. From the initial design phase to functional and regression testing, user acceptance testing, load testing, and production monitoring, Cyara provides a collaborative environment where team members can share and reuse scripts and data. This streamlined approach not only enhances efficiency but also fosters teamwork, enabling organizations to work more effectively toward common goals. Cyara's automation capabilities significantly enhance productivity by allowing users to automatically discover existing customer experiences and generate test scripts with minimal manual intervention. The platform employs Robotic Process Automation (RPA) to simulate real-world customer interactions, generating thousands of automated tests that replicate actual customer contact. This level of automation not only saves time but also ensures thorough testing across a wide range of digital and voice channels, including IVR, chat, and conversational AI. Moreover, Cyara is designed to support Agile and DevOps practices, enabling organizations to accelerate development cycles while improving quality. By facilitating the generation of test cases from the design phase, the platform encourages a shift-left approach, allowing teams to identify potential issues earlier in the development process. With visualization tools and capabilities tailored for different teams, Cyara enhances collaboration and ensures that all stakeholders are aligned in their efforts to deliver an exceptional customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Cyara Platform? - **Behavioral Analysis:** 8.0/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Alerts:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Cyara Platform? - **Seller:** [Cyara](https://www.g2.com/sellers/cyara) - **Company Website:** cyara.com - **Year Founded:** 2006 - **HQ Location:** Redwood City, California - **Twitter:** @cyara 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccef81983950aeb9da1e5da73e8a3e71db37d2674bb1257f8556d408cb756f86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyara%2F&secure%5Burl_type%5D=linkedin_company_website) 396 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Insurance - **Company Size:** 57% Large, 26% Small #### What Do G2 Reviewers Say About Cyara Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of Cyara Platform, significantly enhancing testing efficiency for Omnichannel experiences. - Users praise the **exceptional customer support** of Cyara Platform, enhancing their Omnichannel experience and troubleshooting effectively. - Users value the **ease of use** of the Cyara Platform, enjoying its intuitive tools and user-friendly interface. - Users find Cyara Platform incredibly **helpful for testing NLP models** , benefiting from automated regression testing and insightful reports. - Users value the **time-saving automation** of Cyara, significantly reducing manual testing efforts and boosting release confidence. ##### Cons - Users note a **high learning curve** , making it challenging for new team members to efficiently use the platform. - Users face a **high learning curve** with Cyara Platform, making it challenging for newcomers to adapt effectively. - Users find the **poor UI** of the Cyara Platform frustrating, especially when uploading large datasets takes too long. - Users notice that the platform has a **slow loading** interface, especially when uploading large datasets, hindering efficiency. - Users report **slow performance** in the Cyara Platform, particularly when uploading large datasets for training. #### What Are Recent G2 Reviews of Cyara Platform? **["Automated Testing and Monitoring Simplified"](https://www.g2.com/survey_responses/cyara-platform-review-13230148)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/cyara-platform-review-13230148) **["Comprehensive Omnichannel Testing That Handles Real-World Traffic"](https://www.g2.com/survey_responses/cyara-platform-review-13320813)** **Rating:** 5.0/5.0 stars _— Nirmal K._ [Read full review](https://www.g2.com/survey_responses/cyara-platform-review-13320813) #### What Are G2 Users Discussing About Cyara Platform? - [Is cyara open source?](https://www.g2.com/discussions/is-cyara-open-source) - [What is CX Assurance Platform?](https://www.g2.com/discussions/what-is-cx-assurance-platform) - [How does Cyara work?](https://www.g2.com/discussions/how-does-cyara-work) - [What is Cyara software?](https://www.g2.com/discussions/what-is-cyara-software) ### [Noibu](https://www.g2.com/products/noibu-noibu/reviews) Noibu is the leading ecommerce analytics & monitoring platform, built to surface what matters most across the customer journey, from errors and performance gaps to experience insights that influence conversion. By surfacing end-to-end shopping data, session replays, and full technical context, Noibu makes it easy to understand what’s happening on your site, why it’s happening, and what to do next. ➡️ Issue detection & alerts. Automatically detect every conversion-blocking issue, and prioritize what to fix with AI and expert verification. ➡️ Session replay. See friction through the eyes of your customer, pinpoint frustration signals, and trace blockers to their root cause. ➡️ Performance monitoring. Track trends in site speed, interactivity, and visual stability with real user data, and quantify the cost of slowdowns. ➡️ Complete technical details. Pinpoint the root cause of issues and friction with detailed stack traces, HTTP request & response data, browser and OS breakdowns, page lifecycle events, and more. ➡️ Release monitoring. Automatically track how every deployment affects errors, performance, and site health to validate impact quickly and ship with confidence. ➡️ Page analysis. See where customers click, how they engage, and what converts them with heat maps, scroll maps, and page-level diagnostics. ➡️ Seamless ecommerce workflow integrations. Connect Noibu to Jira, GitHub, GitLab, Jenkins, Slack, and more to accelerate team workflows and resolution. Noibu is trusted by some of the world’s biggest ecommerce brands across the globe. **Average Rating:** 4.6/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Noibu? - **Behavioral Analysis:** 7.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Alerts:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Noibu? - **Seller:** [Noibu](https://www.g2.com/sellers/noibu) - **Year Founded:** 2017 - **HQ Location:** Ottawa, Ontario - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d45c7047a5dca8a1942b2a647cb7fdff143a8f1b7ded25b44e41d968f11b7feb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnoibu%2F&secure%5Burl_type%5D=linkedin_company_website) 107 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 57% Medium, 32% Small #### What Do G2 Reviewers Say About Noibu? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer focus** of Noibu's team, highlighting their prompt support and dedication to clients. - Users value the **exceptional customer support** from Noibu, enhancing their experience and tool utilization effectively. - Users appreciate the **easy-to-use dashboard** of Noibu, which effectively provides insights and prioritizes issues. - Users commend the **ease of learning** with Noibu, thanks to the team's dedication in providing effective support. - Users find Noibu to be an **easy to use and follow dashboard** that effectively prioritizes customer-facing issues. ##### Cons - Users feel a strong desire for **expanded capabilities** from Noibu, as its current features spark the urge for more functionality. - Users feel a strong desire for **expanded analytics capabilities** from Noibu, wishing it could offer more than it currently does. - Users feel the **limited functionality** of Noibu encourages them to desire more capabilities than it currently offers. #### What Are Recent G2 Reviews of Noibu? **["Efficient Issue Tracking with Easy UI"](https://www.g2.com/survey_responses/noibu-review-12996183)** **Rating:** 4.0/5.0 stars _— Nicholas S._ [Read full review](https://www.g2.com/survey_responses/noibu-review-12996183) **["Powerful RUM and Session Replay That Turns Errors Into Actionable Issues"](https://www.g2.com/survey_responses/noibu-review-13105116)** **Rating:** 5.0/5.0 stars _— Eleni G._ [Read full review](https://www.g2.com/survey_responses/noibu-review-13105116) ### [Sentry](https://www.g2.com/products/sentry/reviews) Sentry is an application monitoring and error tracking platform that helps developers identify, debug, and resolve software issues in production environments across web, mobile, desktop, game, and AI-powered applications. The platform captures errors, crashes, and performance problems in real time, providing developers with stack traces, user context, and diagnostic data needed to reproduce and fix bugs. Sentry supports over 100 programming languages and frameworks, including JavaScript, Python, Java, Ruby, PHP, Go, React, Django, and mobile platforms like iOS and Android. Core monitoring capabilities: - Error tracking groups similar errors into issues, showing frequency, affected users, and the exact code location where problems occur - Performance monitoring traces requests through distributed systems to identify slow database queries, API bottlenecks, and code-level performance problems - Session Replay records user interactions leading up to errors, capturing clicks, network activity, and console logs for easier reproduction - Logs captures structured log data from your applications alongside errors and traces, enabling search and filtering by message content, severity level, and custom attributes - AI observability provides visibility into LLM applications, AI agents, and Model Context Protocol servers, tracking prompts, model calls, tool usage, and token consumption Developers integrate Sentry by installing an SDK and adding a few lines of code to their application. The platform automatically captures unhandled exceptions, while developers can manually track custom errors and performance metrics. Sentry processes events in real time, sending alerts through Slack, email, PagerDuty, or other notification channels when issues occur. Additional features and capabilities: - AI-powered debugging through Seer, which analyzes errors to identify root causes and suggest code fixes with high accuracy - Distributed tracing that follows requests across microservices, serverless functions, and third-party APIs to pinpoint failure points - Custom dashboards and alerts for monitoring specific metrics, error rates, or performance thresholds important to each team - Profiling tools that provide code-level visibility into where time is being spent in production, identifying slow functions, call stacks, and performance regressions across backend services and frontend/mobile user flows - Workflow integrations with GitHub, Jira, GitLab, Azure DevOps, and other development tools to create tickets or link errors to commits automatically The platform serves development teams at organizations ranging from individual developers to large enterprises. More than 100,000 organizations use Sentry, processing billions of error events daily. Sentry offers both cloud-hosted and self-hosted deployment options, with pricing tiers based on event volume. A free tier supports small projects and individual developers. **Average Rating:** 4.5/5.0 **Total Reviews:** 224 #### How Do G2 Users Rate Sentry? - **Behavioral Analysis:** 5.0/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Alerts:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sentry? - **Seller:** [Sentry](https://www.g2.com/sellers/sentry) - **Company Website:** sentry.io - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @getsentry 295 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75a1a1ff4ee6e14bda3080d2f5d95900a62a41ad23e128403fa41ad0f87b0396&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsentry%2F&secure%5Burl_type%5D=linkedin_company_website) 436 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 29% Medium #### What Do G2 Reviewers Say About Sentry? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sentry, allowing quick implementation and straightforward monitoring of applications. - Users value the **insightful error tracking** of Sentry, enabling quicker issue resolution and improved application observability. - Users praise Sentry for its **efficient debugging capabilities** , streamlining workflows and enhancing error tracking significantly. - Users find Sentry's **monitoring features indispensable** , offering versatility in observability and easy application monitoring. - Users value the **strong integration and monitoring capabilities** of Sentry, enabling efficient fault detection and alerts. ##### Cons - Users find Sentry's **pricing issues** challenging, especially with limited plan options and frequent budget increases. - Users experience **frequent error budget exhaustion** requiring constant adjustments, leading to monitoring challenges and unexpected failures. - Users find Sentry **expensive** , particularly for small projects, with limited plan options and high entry costs. - Users find the **complex configuration** of Sentry challenging, particularly during the initial setup and integration process. - Users find the **UI to be complex and disorganized** , particularly challenging for first-time users. #### What Are Recent G2 Reviews of Sentry? **["Best Log Monitoring for Catching Live App Errors"](https://www.g2.com/survey_responses/sentry-review-12650207)** **Rating:** 5.0/5.0 stars _— Sachit S._ [Read full review](https://www.g2.com/survey_responses/sentry-review-12650207) **["Best for catching production crashes"](https://www.g2.com/survey_responses/sentry-review-11619210)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/sentry-review-11619210) #### What Are G2 Users Discussing About Sentry? - [What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-sentry-in-application-monitoring-and-how-has-it-impacted-your-development-process) - 1 comment, 1 upvote - [What is Sentry bug tracker?](https://www.g2.com/discussions/what-is-sentry-bug-tracker) - [What is Sentry and how it works?](https://www.g2.com/discussions/what-is-sentry-and-how-it-works) - [What is Sentry used for?](https://www.g2.com/discussions/what-is-sentry-used-for) - [What is a Sentry Software?](https://www.g2.com/discussions/what-is-a-sentry-software) ### [Catchpoint](https://www.g2.com/products/catchpoint/reviews) The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences. Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution. **Average Rating:** 4.5/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate Catchpoint? - **Behavioral Analysis:** 8.6/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Catchpoint? - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** www.logicmonitor.com - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor 12,430 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0575241055ce06002a2f1fd1e29a1c2520416578fcf099eef91facac629c652e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1165219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,226 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Large, 22% Medium #### What Do G2 Reviewers Say About Catchpoint? _AI-generated summary from verified user reviews_ ##### Pros - Users value Catchpoint for its **real-time issue detection** , enhancing performance monitoring and speeding up resolution times. - Users value Catchpoint for its **effective monitoring capabilities** , providing real-time insights and proactive issue detection. - Users praise the **exceptional customer support** of Catchpoint, highlighting their quick responses and effective troubleshooting. - Users appreciate the **real-time alerting features** of Catchpoint, enabling quick issue detection and seamless user experience. - Users value the **real-time alerts** from Catchpoint that enhance issue detection and improve system performance monitoring. ##### Cons - Users feel that the pricing is **too high** and lacks transparency, making it less accessible for smaller teams. - Users find the **difficult learning curve** of Catchpoint challenging initially, though it becomes easier with time. - Users find the **learning curve challenging** , noting the initial complexity and time needed to master Catchpoint's features. - Users find the **pricing structure inflexible** , as it tends to favor larger enterprises over smaller teams. - Users find the **complex configuration** challenging initially, as it requires time to learn and master the features. #### What Are Recent G2 Reviews of Catchpoint? **["Ensuring smooth digital user experience"](https://www.g2.com/survey_responses/catchpoint-review-11661314)** **Rating:** 4.0/5.0 stars _— Pradyumn G._ [Read full review](https://www.g2.com/survey_responses/catchpoint-review-11661314) **["Software buyers want to hear more about Catchpoint."](https://www.g2.com/survey_responses/catchpoint-review-11657918)** **Rating:** 5.0/5.0 stars _— NAMAN GUPTA ._ [Read full review](https://www.g2.com/survey_responses/catchpoint-review-11657918) #### What Are G2 Users Discussing About Catchpoint? - [How has Catchpoint supported your digital experience monitoring, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-catchpoint-supported-your-digital-experience-monitoring-and-what-features-do-you-find-most-valuable) - [What is synthetic monitoring in Catchpoint?](https://www.g2.com/discussions/what-is-synthetic-monitoring-in-catchpoint) - 1 comment - [Is SaaS a Catchpoint?](https://www.g2.com/discussions/is-saas-a-catchpoint) - [What does Catchpoint mean?](https://www.g2.com/discussions/what-does-catchpoint-mean) - [What is Catchpoint used for?](https://www.g2.com/discussions/what-is-catchpoint-used-for) ### [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions. **Average Rating:** 4.5/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate ThousandEyes? - **Behavioral Analysis:** 9.4/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ThousandEyes? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 79% Large, 13% Medium #### What Do G2 Reviewers Say About ThousandEyes? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **clear visibility** and comprehensive insights of ThousandEyes, streamlining issue tracking and enhancing network performance. - Users value the **clear and detailed visibility** provided by ThousandEyes, enhancing efficiency in diagnosing network issues. - Users value the **clear visibility** provided by ThousandEyes, enabling quick identification of network issues in real time. - Users praise the **real-time visibility** of ThousandEyes, significantly reducing time spent on manual issue tracking. - Users value the **real-time alert notifications** from ThousandEyes that simplify issue tracking and improve network efficiency. ##### Cons - Users find the **complex configuration** and metric screens less intuitive, impacting their overall experience with ThousandEyes. - Users find the **complex interface** of ThousandEyes challenging, impacting their ability to navigate configuration and metrics effectively. - Users find the **complex setup** challenging, requiring significant time to master all features effectively. - Users find the **configuration difficulties** in ThousandEyes challenging, as some screens lack intuitiveness. - Users find the **difficult learning** curve challenging at first, requiring time to grasp all the features effectively. #### What Are Recent G2 Reviews of ThousandEyes? **["Additional Features great for Network Visibility and Availability"](https://www.g2.com/survey_responses/thousandeyes-review-12098031)** **Rating:** 4.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/thousandeyes-review-12098031) **["Real-Time Network Visibility with Some Learning Curve"](https://www.g2.com/survey_responses/thousandeyes-review-12315384)** **Rating:** 4.0/5.0 stars _— Dev S._ [Read full review](https://www.g2.com/survey_responses/thousandeyes-review-12315384) - ‹ Prev ‹ Prev - 1 - [2](/categories/digital-experience-monitoring-dem?order=g2_score&page=2#product-list) - [3](/categories/digital-experience-monitoring-dem?order=g2_score&page=3#product-list) - [4](/categories/digital-experience-monitoring-dem?order=g2_score&page=4#product-list) - [5](/categories/digital-experience-monitoring-dem?order=g2_score&page=5#product-list) - [Next › Next ›](/categories/digital-experience-monitoring-dem?order=g2_score&page=2#product-list) Spotlight Categories [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Governance](/categories/digital-governance) - [Disk Cleanup](/categories/disk-cleanup) [Browse Digital Experience Monitoring (DEM) Themes](/categories/digital-experience-monitoring-dem/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated April 10, 2026 Digital experience monitoring (DEM) software tracks and optimizes web-based resources and the end-user experience, combining active (simulated) traffic monitoring and real-user monitoring to analyze both theoretical performance and live user behavior, helping businesses understand application performance and identify where the user experience suffers. ### Core Capabilities of DEM Software To qualify for inclusion in the Digital Experience Monitoring category, a product must: - Provide end-user experience monitoring capabilities - Constantly monitor application performance - Integrate active and passive user monitoring ### Common Use Cases for DEM Software IT operations and web performance teams use DEM software to maintain high-quality digital experiences across applications and sites. Common use cases include: - Monitoring real-user interactions to identify experience degradation across browsers, devices, and geographies - Running synthetic monitoring to proactively detect performance issues before real users are affected - Analyzing traffic patterns and user navigation to optimize application usability and performance ### How DEM Software Differs from Other Tools There is some overlap between DEM solutions and [application performance monitoring (APM) software](https://www.g2.com/categories/application-performance-monitoring-apm), but performance monitoring covers only one component of the digital experience. While APM tools provide deeper technical analysis and logging functionality, DEM solutions extend into user experience monitoring and optimization, making them complementary rather than interchangeable. ### Insights from G2 on DEM Software Based on category trends on G2, the combination of synthetic and real-user monitoring stand out as a standout differentiator. Faster identification of user experience issues and improved application reliability stand out as primary outcomes of adoption. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image")](https://www.g2.com/products/datadog/reviews)[Datadog](https://www.g2.com/products/datadog/reviews)[4.4/5(726)](https://www.g2.com/products/datadog/reviews) | RUM-to-APM correlated full-stack observability | "Effortless Monitoring Across Platforms with Datadog" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image")](https://www.g2.com/products/contentsquare/reviews)[Contentsquare](https://www.g2.com/products/contentsquare/reviews)[4.6/5(640)](https://www.g2.com/products/contentsquare/reviews) | Visual friction detection across customer journeys | "Empowers Deep User Behavior Insights, Needs Simplified Setup" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24bb2b0b5af8e7d875ea09d767bcb097/ibm-instana.jpg "Product Avatar Image")](https://www.g2.com/products/ibm-instana/reviews)[IBM Instana](https://www.g2.com/products/ibm-instana/reviews)[4.4/5(479)](https://www.g2.com/products/ibm-instana/reviews) | Zero-config distributed tracing across microservices | "Instant Service Discovery and Game-Changing Alerting for Faster Incident Response" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image")](https://www.g2.com/products/dynatrace/reviews)[Dynatrace](https://www.g2.com/products/dynatrace/reviews)[4.5/5(1,366)](https://www.g2.com/products/dynatrace/reviews) | AI-driven root cause analysis with full-stack DEM | "Comprehensive Observability, Excellent AI, but Complex Pricing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image")](https://www.g2.com/products/glassbox/reviews)[Glassbox](https://www.g2.com/products/glassbox/reviews)[4.9/5(809)](https://www.g2.com/products/glassbox/reviews) | Tagless session replay with full API capture | "Essential for Identifying User Friction Points" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0774bbdcf32251601a1995c6b97543fb/new-relic.jpg "Product Avatar Image")](https://www.g2.com/products/new-relic/reviews)[New Relic](https://www.g2.com/products/new-relic/reviews)[4.4/5(586)](https://www.g2.com/products/new-relic/reviews) | Full-stack observability with unified telemetry | "New Relic User Experience Review" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_064c18f604c3b020b0fd661a17a3441d/conviva.jpg "Product Avatar Image")](https://www.g2.com/products/conviva/reviews)[Conviva](https://www.g2.com/products/conviva/reviews)[4.5/5(67)](https://www.g2.com/products/conviva/reviews) | Real-time streaming QoE and root-cause diagnostics | "Good Insights with a Small Learning Curve" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_56d5d9c06838826bab60f7c98d0c16c6/solarwinds-worldwide-llc-solarwinds-observability.png "Product Avatar Image")](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[4.3/5(864)](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) | Full-stack root-cause correlation with AI-powered observability | "Highly recommended for organizations looking to modernize their monitoring strategy." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_439b7a69632e7b0ee0bfbd6b170bef7a/rakuten-sixthsense-observability.png "Product Avatar Image")](https://www.g2.com/products/rakuten-sixthsense-observability/reviews)[Rakuten SixthSense...](https://www.g2.com/products/rakuten-sixthsense-observability/reviews)[4.6/5(53)](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | Full-stack observability with unified MTTD/MTTR reduction | "A very good SAAS monitoring & observability tool" | * * * Show More