I have been a professional developer for around 20 years and an architect for a big chunk of that time. In that time I've used so much software that has left me wanting, frustrated, confused and/or angry that has purported to make my life easier, improve the quality of my work, and decrease the mean time to resolution of issues. Noibu is one of a very small number (think: less than 10) of technologies that actually lives up to those laudable goals.
I'll start with the humans. You'll likely not meet a more amiable and savvy vendor in your travels. That plays a huge role in both the implementation and running of any third-party software. They are very responsive, incredibly knowledable -- both about their technology and the industry at large -- and they engage in open-minded discourse about new ideas for features -- really getting in deep on the scenarios rather than the usual brush off one tends to get.
Next, from an implementation perspective, Noibu is very simple and straight-forward to integrate and with their SDK, you can continue to tune it very precisely to your platform's needs. The folks there are very engaged on helping you if you run into issues and it's really very pleasant. I use it pretty much every day I work and it has helped (and continues to) significantly improve the customer experience on our sites.
A few of the many features that I find absolutely invaluable:
* The unbelievably accurate session playback makes understanding the flow of issues much easier to get a handle on. As you know, any bug you can recreate reliably you can fix; it's the mysterious ones that can live for extended periods of time. Being able to watch precisely how the customer interacted with the site, including the error is brilliant.
* Issue detection is huge and always improving. Customers have to be really agitated to report issues on a website and many will just get frustrated and dip. The Noibu issue detection is there to help bring those issues to the folks who can fix it, including the sessions you can watch to learn the causes and impacts along with a variety of metrics to help you prioritize the most important ones.
* The session detail, including HTTP requests/responses is pure gold. You can also have it always store request elements, for instance a request id that may be used in your other monitoring. Combining this with adding the ability to search for sessions based on details specific to your platform makes it perfect in either direction -- finding bugs in Noibu and tracking them in your other monitoring systems/logs or finding bugs externally and tracking them in Noibu.
* Their thoughtful approach to maintaining high fidelity session playback while also securing customers PII and PCI data. This was a must for me and one of my initial concerns when I learned about the product. I think they've done a great job of balancing these critical concerns.
* I am really getting into their new performance monitoring section and being able to see trends in the critical Web Vitals metrics as well as hot spots that are not performing as they should.
* The product is always improving so its value is monotonically increasing as time goes on. That's always important, but doubly so in times of economic softness. Review collected by and hosted on G2.com.
I literally have nothing I dislike about Noibu the technology or fine folks there. The tech and the people are incredible. Review collected by and hosted on G2.com.
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