I like the responsiveness of Social Chorus' team. Regardless of the type of question or suggestion we have, they are quick to respond and extremely receptive of our feedback. They are continually making improvements to the program.
We seem to have issues with the weekly emails that are supposed to be sent out automatically. It may be a combination of them and us, though. (IT people have been looking into the challenges, and we'll see what happens when resolved. Also, there are some technical items that have not been developed yet - but that are in development, so I can't say I dislike anything in particular. If I do, I don't for long.
Be patient. It takes time to gain a large number of active employees. Be open to new ideas, but trust that you know your firm's tendencies.
We have increased employee engagement in our social media by providing them with guard rails, as it were, for how and what they should share. it has been helpful to people who were unclear on policy or hesitant to dive in. Employees continue to join the program and we have had people who wouldn't normally be interested in social media - express an interest - and increased knowledge! It is easier to communicate and spread the word about news we are in , share stories about our people and our projects - and to spread the word about career opportunities.