Firstup Reviews & Product Details

Firstup is really very user-friendly platform for creating content. They also have made some great updates in the last few years that make setting up content and sending it out so much easier. The backend of the platform is really great and easy to navigate and use. Review collected by and hosted on G2.com.

I don't think the front end is the most user-friendly and doesn't do an excellent job of serving up content to our company. If your content is not "featured" (and everything can not be marked as "featured"), the chances of getting it seen by employees is slim to none. There is great potential in assisting with the navigation and deployment of the Firstup front end. Review collected by and hosted on G2.com.

I like the events and round tables they curate. They provide ideas and approaches that have worked for others and they offer networking opportunities that generate even more ideas. Review collected by and hosted on G2.com.

It's tricky to build out platform functionality and keep it simple for users. I think there's an opportunity to improve there. Review collected by and hosted on G2.com.

The translation feature is pivotal for our employee base! Our Account Rep answers all of our questions and always has great content for our meetings. We use this platform every single day for our communications group. I like how you can push articles to "groups" rather than send out emails, and vice versa. Review collected by and hosted on G2.com.

There's still a lot of quirks that would require updates to be absolute perfection.

For example, you must have a formula to have to create new static audiences (this is weird - why can't we just copy/paste?)

Drafts don't always save correctly. If 2+ admins are working on the same article - you can't tell. Meaning, half of their updates get saved, and yours may not get saved, at all.

Luckily, I believe this quirks can be resolved. Review collected by and hosted on G2.com.

There are so many pros to Firstup, including the robust metrics we have available to us and the capabilities of New Studio for creating beautiful posts. I also spend a lot of time in the audience builder, and it is very user friendly. I love that the lists we create are dynamic as there is lots of movement within our organization. I also love that it is a two-way communication channel - our users can leave comments and create posts of their own. Review collected by and hosted on G2.com.

There are some bugs that need to be fixed. Known issues sometimes will stay known issues for a very long time before being resolved. It also seems like there have been lots of platform degradations lately, which can be frustrating. Review collected by and hosted on G2.com.

As a new member of our team, I'm still getting familiar with First Up, but I've already found it highly efficient for sharing company-wide communications. The platform makes creating engaging content, like posts and emails, straightforward. I appreciate how it connects team members scattered across our company's many locations. The interactive features, such as comments and user posts, give the platform a collaborative feeling, making internal communication feel more communal. Review collected by and hosted on G2.com.

Some features, like pinning posts or setting expiration dates, aren’t immediately intuitive and can take a little more time to figure out. Also took me alittle while to figure out how to correctly set an audience type. Review collected by and hosted on G2.com.

FirstUp helps you streamline all your communication tools in one space to maximize the delivery of your messages to your target audiences. Review collected by and hosted on G2.com.

There are a few settings and features that we can't replicate on FirstUp that SharePoint offers such as an event calendar. Review collected by and hosted on G2.com.

Firstup is a powerful platform for business communicators that can be used as a hosted intranet solution, or for traditional email comms as well as a more innovative component-centric posting strategy. Their content editing studio is what you would expect from a world-class comms tool with many options for placing all standard media types in pre-designed content blocks with drag n' drop ease. They also provide a strong mobile app and features for feeding content into external intranets in support of a create once, publish everywhere strategy. The tool includes an easy-to-use audience group builder to make the most of the employee data and HR attributes that you can uplod to the system on a daily basis. Both their technical support and account management teams are very responsive and helpful. Review collected by and hosted on G2.com.

Does not currently support Active Directory integration or a way to use existing Outlook distribution lists. Does not provide OOTB integrations with any top tier digital asset management (DAM) products. Review collected by and hosted on G2.com.

I like that it is easy to sign new users up. Also, the layout is very user friendly and anyone can easily navigate the app. Review collected by and hosted on G2.com.

Whenever a person is logged out it's not clear. Sometimes associates come up having issues with the app not giving current information and it's because they don't realize they need to log back in. Review collected by and hosted on G2.com.

I love that we can create and encourage managers to create timely, meaningful recognition for their teams to build engagement. Review collected by and hosted on G2.com.

I do wish we could have links available prior to publishing content so we can schedule communications ahead of time. Review collected by and hosted on G2.com.

The ease at which engaging team member communications can be created and shared. Review collected by and hosted on G2.com.

Great tools for communication leaders to create content, but limited tools for frontline team members. Review collected by and hosted on G2.com.