Firstup Reviews & Product Details

Firstup’s mission is to improve the employee experience at every moment that matters. The Firstup intelligent communication platform empowers Comms, HR, and EX leaders to reach every employee and improve engagement with personalized omnichannel campaigns and real-time engagement data. Global enterprises such as Tesco, Providence, ADM, Ford, Colgate-Palmolive and Swissport use Firstup to connect millions of employees worldwide. Firstup’s vibrant community of over 3,000 communicators is committed to elevating the employee experience. Learn more at firstup.io.

Product Website

Seller

Firstup

Languages Supported

Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Kazakh, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese

Product Description

Firstup meaningfully engages your employees at every moment from hire to retire, and delivers engagement insights to help you support, promote, and retain your people.

Overview by

Andrew Nester

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Firstup Integrations

(6)

Verified by Firstup

Firstup Media

Firstup Demo - Firstup Desktop Experience

All of your targeted content, on our intuitive, configurable web home page.

Users can access targeted shortcuts, their key links for their job, as well as all the latest personalized news in their feed.

To deliver the best digital employee experience, you have to reach your employees where they are. The Firstup fully branded mobile app delivers the most streamlined, relevant experience to every employee no matter where they are.

Firstup Demo - Design beautiful campaigns

Firstup's Studio allows communicators to design compelling and on-brand content using our intuitive Campaign Design.

Official Downloads

(5)

edit

Firstup publishing power meets Microsoft Create

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

Firstup Reviews (202)

View 1 Video Reviews

G2 reviews are authentic and verified.

Here's how.

Verified User in Mining & Metals

Mid-Market (51-1000 emp.)

1/22/2024

"Still the right successful internal comms tool"

5/5

What do you like best about Firstup?

We have spent more time recently utilizing the stories across our sister companies, and Firstup allows for them to remain as the author but also makes it very easy to have comprehensive storytelling across the opcos Review collected by and hosted on G2.com.

What do you dislike about Firstup?

If there could be more of an admin/reporting level that isn't a content creator. I supervise someone who is responsible for content creation, but I wasn't able to easily look on the back end their metrics without having full access. Otherwise, it is still the right tool and I highly recommend it Review collected by and hosted on G2.com.

Michael G.

Enterprise (> 1000 emp.)

12/15/2023

"FirstUp is THE digital employee experience platform"

5/5

What do you like best about Firstup?

FirstUp just introduced Journeys, which allows administrators to automate messaging to tailor fit the employment experience for individuals. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

I would like the ability to pin critical messages, and I would like employees to be able to share some of their Journeys posts to outside social media, such as birthdays and employment anniversary messages. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

edit

Michael - I'm delighted to hear that Firstup has been a valuable tool for your organization's communication needs. Thanks for the feedback about the lack of ability to pin critical messages and will take that into consideration as we continue to improve our platform. And while print still has a place in comms, no one should have to wait for important company news. Thanks for taking the time to leave a review!

Jennifer T.

Manager, Corporate Communications

Mid-Market (51-1000 emp.)

10/31/2023

"Firstup is a exceptional platform with the best employees and customer service"

5/5

What do you like best about Firstup?

Their customer teams are top-notch. Always willing to jump on a call and walk you through a task. The platform is so easy to use and helps tremendously with employee communications and engagement. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

Nothing! Firstup constantly takes feedback into consideration when developing and employing new features. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

edit

Jennifer - thank you for your kind words! We're glad to hear that our platform has helped improve employee communications and engagement for your organization.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/19/2023

"Highly effective employee experience platform"

4.5/5

What do you like best about Firstup?

Translated video captions is important functionality we asked for and has now been introduced - thank you! Review collected by and hosted on G2.com.

What do you dislike about Firstup?

The publishing experience for user-generated content can be improved, especially image editing; introducing name tagging in post content is essential (it can be done in comments, so why not elsewhere?); and FirstUp is missing a trick by not seriously considering employee recognition features/functionality (e.g. e-card to employee that also notifies their manager) as another integrated offering that would allow companies to retire or consolidate other employee tools that provide this. Review collected by and hosted on G2.com.

What problems is Firstup solving and how is that benefiting you?

Alignment with the company's strategic priorities - employees now have one single platform for engaging in company news and information and with other colleagues

Diversity, equity and inclusion - more employees are able to connect with the company and each other thanks to the mobile app/experience, which enhances inclusion and belonging Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

edit

"Shall we play a game?" Love that Firstup is "game changing" for your organization. It's all about delivering a great employee experience, with or without technology. And glad that we can help your employees align with strategic priorities.

Elsa V.

Internal Communications and Engagement Coordinator

Enterprise (> 1000 emp.)

8/7/2025

"Great Platform Needs Additional Capabilities"

4/5

What do you like best about Firstup?

User friendly with an excellent support team Review collected by and hosted on G2.com.

What do you dislike about Firstup?

not able to draft items from my phone or an app. Unable to send emergency messages or modify the homepage. Review collected by and hosted on G2.com.

Tegan P.

Communications Manager

Enterprise (> 1000 emp.)

4/24/2025

"Firstup should be your first port of call for internal comms"

5/5

What do you like best about Firstup?

FirstUp is an excellent tool for internal comms platform - it's easy to use, easy to implement and has a great number of features. It has been seamless to integrate into our existing workflows. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

The fact that I can't create custom blocks - so PDFs for example have to be in a long line and i would rather they were in small chunks. Review collected by and hosted on G2.com.

Leah S.

Manager, Internal Communications & Engagement

Enterprise (> 1000 emp.)

4/24/2025

"Powerful tool, not right for everyone"

3/5

What do you like best about Firstup?

Awesome technology and great tool for engaging and connecting with workers across all levels of the organization Review collected by and hosted on G2.com.

What do you dislike about Firstup?

Tool is overpowered for a company that isn't fully resourced to activate FirstUp's potential. I also found that the renewals team was fairly pushy. Review collected by and hosted on G2.com.

Grace W.

Associate Communications Specialist

Enterprise (> 1000 emp.)

11/19/2024

"Easy and efficient!"

5/5

What do you like best about Firstup?

As part of a small team, it's crucial to provide timely, accurate, and engaging communications to our associates. Firstup makes it so easy to build meaningful content in an efficient manner. I also love the two-way communication capabilities! We are able to hear from our front-line workers, receive feedback, and create a welcoming and inclusive culture for all! Review collected by and hosted on G2.com.

What do you dislike about Firstup?

I would like to see more creative capabilities, like different ways to incorporate images and graphics! But I'm sure there is still so much to learn and I am excited to explore opportunities within the platform. Review collected by and hosted on G2.com.

What problems is Firstup solving and how is that benefiting you?

We are able to reach a wide variety of associates, anywhere from desk workers at our headquarters to cashiers and asset protection. Associates don't need a company device to stay in touch and engaged with company news! It's also very easy to duplicate and mass produce communications that target different audiences! Review collected by and hosted on G2.com.