Firstup Reviews & Product Details

It actually works for everyone. From employees in a factory to field techs working miles from the nearest office, Our Field gives everyone a voice. It’s quick to use, easy to access on the go, and doesn’t assume you’re sitting behind a desk all day. The simple translation option means we can reach our Global employee base very easily across all platforms and devices with easy to set up apps and integration into other platforms. Review collected by and hosted on G2.com.

One of the challenges has been making sure everyone gets on board. With such a wide variety of roles across AGCO, from the factory floor to those in the field, and everything in between, not everyone naturally turns to a digital comms platform as part of their day. Its a great problem to have but sometimes we just have TOO MUCH content across the platform and some employees switch off Review collected by and hosted on G2.com.

Using Firstup has completely transformed the way we communicate with our team. It’s intuitive, efficient, and ensures every employee stays informed and engaged—no matter their role or location! Review collected by and hosted on G2.com.

What I find most frustrating about Firstup recently are the recurring glitches in Studio. These issues have made it difficult and time-consuming for our team to access analytics, often dragging on for days. The frequency and duration of these glitches have become a real challenge. Review collected by and hosted on G2.com.

Firstup allows us to easily communicate with desked and non-desked employees with ease via email, app, and intranet. Review collected by and hosted on G2.com.

Firstup identifies whether an employee should receive a communication via email or the app. They recently changed the app notification options to make it less likely to send a push notification and more like to just put a notification within the app. I don’t think as many employees engage with the notifications now. Review collected by and hosted on G2.com.

I would say the same, plus the addition of new reporting functionality and AI are incredibly helpful for our needs. Review collected by and hosted on G2.com.

We are still having some issues with the search function on our internal site. However, the search function via the studio side has been great.

I also think the creation of custom distribution lists could be more intuitive - I've had a few teammates find it complicated and confusing to manage when they have lists that are constantly fluctuating. Review collected by and hosted on G2.com.

The customer service is great, but the product pipeline has not changed to account for updates that our business needed e.g. dynamic personalization, etc Review collected by and hosted on G2.com.

It would be great if FirstUp could also offer personalization to serve up personalized posts that might appeal to them, versus us having to provide that manually. It would be great if FirstUp could integrate with an AI messaging company and suggest messaging when a link is added to be shared, so a variety of messaging is presented. Review collected by and hosted on G2.com.

We have spent more time recently utilizing the stories across our sister companies, and Firstup allows for them to remain as the author but also makes it very easy to have comprehensive storytelling across the opcos Review collected by and hosted on G2.com.

If there could be more of an admin/reporting level that isn't a content creator. I supervise someone who is responsible for content creation, but I wasn't able to easily look on the back end their metrics without having full access. Otherwise, it is still the right tool and I highly recommend it Review collected by and hosted on G2.com.

FirstUp just introduced Journeys, which allows administrators to automate messaging to tailor fit the employment experience for individuals. Review collected by and hosted on G2.com.

I would like the ability to pin critical messages, and I would like employees to be able to share some of their Journeys posts to outside social media, such as birthdays and employment anniversary messages. Review collected by and hosted on G2.com.

Their customer teams are top-notch. Always willing to jump on a call and walk you through a task. The platform is so easy to use and helps tremendously with employee communications and engagement. Review collected by and hosted on G2.com.

Nothing! Firstup constantly takes feedback into consideration when developing and employing new features. Review collected by and hosted on G2.com.

Translated video captions is important functionality we asked for and has now been introduced - thank you! Review collected by and hosted on G2.com.

The publishing experience for user-generated content can be improved, especially image editing; introducing name tagging in post content is essential (it can be done in comments, so why not elsewhere?); and FirstUp is missing a trick by not seriously considering employee recognition features/functionality (e.g. e-card to employee that also notifies their manager) as another integrated offering that would allow companies to retire or consolidate other employee tools that provide this. Review collected by and hosted on G2.com.

User friendly with an excellent support team Review collected by and hosted on G2.com.

not able to draft items from my phone or an app. Unable to send emergency messages or modify the homepage. Review collected by and hosted on G2.com.