Firstup Reviews & Product Details

Firstup has allowed us to bring everyone into the fold with real-time digital and mobile access to company information and communications. It's provided a whole new world of connectivity and engagement for our employees. The Firstup Customer community has also fostered some great connections for us as communicators/administrators of the platform, and we've found significant value from the in-person events that Firstup puts on. Review collected by and hosted on G2.com.

There can be frequent team changes as far as who you work with, and as a customer who was previously on the Dynamic platform there are a handful of features from that platform that we REALLY wish could be carried over and implemented in the Firstup platform. Review collected by and hosted on G2.com.

The design elements that I can use to make my newsletter interactive for my team Review collected by and hosted on G2.com.

I wish that "engagement fatigue" was not a thing. I think that regardless if I have someone doing a QA on my newsletter, and they are on my CSV file of colleagues to receive the newsletter - they should get it! Review collected by and hosted on G2.com.

How easy it is to use and all of the metrics Review collected by and hosted on G2.com.

Support overall is a challenge if you want new features added. Review collected by and hosted on G2.com.

The support teams at Firstup - from pre launch to implementation and beyond - have been key partners in our process. We launched to 32K global employees less than a year ago, which was a lot of work for our very small team. Firstup's responsiveness and eagerness to help us has been central to the platform's success. We love the ability the product has given us to be more targeted with our communications and to empower other communicators around the world to create their own nicely designed and smartly delivered communications. Review collected by and hosted on G2.com.

There are a few product features and insights we wish were available. Search functionality has been disappointing but we are excited about how that is about to improve. Review collected by and hosted on G2.com.

Seamless, quick method to connect with employees diadically in real time. Review collected by and hosted on G2.com.

I love all of it, have never had an negatitve experience. Review collected by and hosted on G2.com.

FirstUp provides a great solution for crafting, sharing and managing business-related content for a diverse and global company. We can communicate almost anything to the right audience, at the right time, and reaching them where and when they engage most. it has increased our engagement of employees with business information and empowered an expanded communications team, reducing the amount of times we say "no" to sharing something and increasing the bandwidth of corporate communications. Review collected by and hosted on G2.com.

Because our business uses the FirstUp platform as the front door to all business content, our desire for enhanced capabilities and features is always growing. FirstUp does a nice job of evolving at scale, but sometimes we are moving faster than the technology. Once they can better integrate FirstUp and Dynamic Signal, some of the inconveniences should be resolved. Review collected by and hosted on G2.com.

Comprehensive communications tool that integrates into various channels across the company. Create once, publish everywhere generates major efficiencies for communicators. Optimization feature meets our people where they are. Review collected by and hosted on G2.com.

Incomplete integration between Classic Studio and Create Studio. User submitted content cannot easily be optimized without recreation. Would like more HTML flexibility and truly custgomizable home page experience. Review collected by and hosted on G2.com.

I like that employees have the chance to customize their newsfeeds so they can determine what feels the most relevant and exciting to them. Review collected by and hosted on G2.com.

I wish there was a way to select multiple audiences within a campaign and customize the notification settings per each audience. Our typical office employees prefer email, but most of our desk less employees benefit more from push notifications. In our experience, intelligent delivery does not do the best job of breaking up the notification channels accordingly. Review collected by and hosted on G2.com.

I really like how user friendly the platform is. It was easy for our team to adopt the platform and to feel comfortable teaching others across our organization how to best use the program. Review collected by and hosted on G2.com.

I think sometimes it can be difficult to find and explain certain metrics that we are seeing to people across our organization. Review collected by and hosted on G2.com.

FirstUp hosts monthly events for customers to gather and share lessons learned - A great relationship-building opportunity that extends far beyond the 60-minute session. I have lasting relationships from this. Most of the customer managers are excellent. From a technology perspective, the team is constantly thinking of ways to enhance user experience. They also respond to feedback and suggestions and incorporate them into future enhancements. Review collected by and hosted on G2.com.

Coming from a Microsoft-heavy organization, it takes time and change management to guide employees - especially IT team members - use the application. This is more a reflection of organizational priority than FirstUp, though, and I can see how hard FirstUp works to make the application user friendly. Review collected by and hosted on G2.com.