Firstup Reviews & Product Details

Firstup’s mission is to improve the employee experience at every moment that matters. The Firstup intelligent communication platform empowers Comms, HR, and EX leaders to reach every employee and improve engagement with personalized omnichannel campaigns and real-time engagement data. Global enterprises such as Tesco, Providence, ADM, Ford, Colgate-Palmolive and Swissport use Firstup to connect millions of employees worldwide. Firstup’s vibrant community of over 3,000 communicators is committed to elevating the employee experience. Learn more at firstup.io.

Product Website

Seller

Firstup

Languages Supported

Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Kazakh, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese

Product Description

Firstup meaningfully engages your employees at every moment from hire to retire, and delivers engagement insights to help you support, promote, and retain your people.

Overview by

Andrew Nester

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Firstup Integrations

(6)

Verified by Firstup

Firstup Media

Firstup Demo - Firstup Desktop Experience

All of your targeted content, on our intuitive, configurable web home page.

Users can access targeted shortcuts, their key links for their job, as well as all the latest personalized news in their feed.

To deliver the best digital employee experience, you have to reach your employees where they are. The Firstup fully branded mobile app delivers the most streamlined, relevant experience to every employee no matter where they are.

Firstup Demo - Design beautiful campaigns

Firstup's Studio allows communicators to design compelling and on-brand content using our intuitive Campaign Design.

Official Downloads

(5)

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Firstup publishing power meets Microsoft Create

Interactive Demo

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Try an interactive demo created by the software seller (right here on G2).

Try demo

Firstup Reviews (203)

View 1 Video Reviews

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Nathan L.

Director, Stakeholder Communication

Mid-Market (51-1000 emp.)

10/25/2023

"Modernizing the Employee Experience"

5/5

What do you like best about Firstup?

FirstUp has allowed my organization to bring together our clinical and non-clinical staff onto one platform where they can connect with each other and our mission on a deeper level. We've been able to better segment our information to various stakeholders and make more informed decisions on our content strategy. The platform is very easy to use, and has modernized the way we communicate with our organization. Gone are the days of emails that get lost. We're able to reach our staff where they are and how they want to be reached. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

Getting the data to work properly takes some skill, though once the algorithms are built it's a breeze. Continuing to add more features onto the web experience will allow for the platform to further become an intranet solution. Review collected by and hosted on G2.com.

What problems is Firstup solving and how is that benefiting you?

FirstUp is allowing us to turn the mundane communication into something engaging and easy to read. Through a social-media style envirnoment, we're able to communicate in a way people are used to receiving information in the 21st century. We remove the pretense and communicate with them more authentically. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

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Nathan - Thank you so much for your detailed review on G2! We're thrilled to hear how Firstup has helped bridge the gap between your clinical and non-clinical staff, fostering a deeper connection to your mission. It's wonderful to know that our platform has streamlined and modernized your communication, moving beyond the traditional email clutter.

Thank you for being a part of our journey towards continuous improvement and innovation. We look forward to achieving more milestones together!

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

12/27/2023

"Great service, comprehensive platform"

4/5

What do you like best about Firstup?

Firstup allows us to share the same content with our employees regardless of their preferred channel. Our company uses email to reach many employees, but we've seen increases in engagement by offering that content in a place where users can comment and interact. The service we receive from our CSM is fantastic and we feel really supported in our first year. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

We adopted it to take the place of our intranet, but we've had to develop some workarounds to most appropriately create static pages with company information. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

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BYOD will sometimes be a challenge for organizations but it's great to hear that Firstup has helped your organization connect with employees while not crossing the lines of governance and compliance issues. And truly awesome to hear that you love your CSM's support.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/6/2024

"Excellent ingredient in building culture"

5/5

What do you like best about Firstup?

This platform is very user-friendly for both the content creator and the end user. Ease of use promotes frequency of use and engagement! Review collected by and hosted on G2.com.

What do you dislike about Firstup?

Can't think of any downside to Firstup, it's amazing! Review collected by and hosted on G2.com.

Verified User in Human Resources

Enterprise (> 1000 emp.)

6/7/2024

"A trackable associate communications platform"

3.5/5

What do you like best about Firstup?

I enjoy the ability to track metrics through the platform. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

I dislike the inability to control the cropping on thumbnails for posts. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/13/2024

"Review of FirstUp"

4/5

What do you like best about Firstup?

It allows our teams to engage more easily with team members across our entire organization, to share their own voice and to receive important messages from leaders. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

It is always a challenge getting employees to utilize a new platform / download an app to their own personal device. Review collected by and hosted on G2.com.

Stephani A.

Content Marketing Specialist

Mid-Market (51-1000 emp.)

12/22/2023

"Great customer support and platform for communications"

4.5/5

What do you like best about Firstup?

The support team and our account manager are excellent. They are very responsive, communicative, and quick to resolve questions. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

I think there are some improvements with the social sharing capabilities that can be made. The team has been working with us and updating us on new features which is great. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

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Stephani - thank you for the very kind and honest review. And love reading about the support you're receiving from your Firstup contacts.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/28/2023

"Supportive, responsive, customizable"

5/5

What do you like best about Firstup?

The studio provides a great deal of customization that we can use with our content, and we love that each block can have settings toggled on and off, like displaying in email vs. app experiences. The metrics that we can pull out of our data offers us a wealth of information on our users. The FirstUp team's responsiveness when we have questions or suggestions is outstanding! Review collected by and hosted on G2.com.

What do you dislike about Firstup?

The Insights reporting could be simplified a bit. We wish other social media beyond X / Twitter could getting pulled into Feeds in a cleaner fashion and more text displayed in links posts. We are such power-users that sometimes we notice small things like when we paste in body text sometimes it strips away formatting like bolding. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

12/27/2023

"Firstup has been a great partner for our company."

4/5

What do you like best about Firstup?

Firstup has great customer service. When we run into issues with our application or have suggestions for new features they always respond promptly. Review collected by and hosted on G2.com.

What do you dislike about Firstup?

They are always innovating, which is great, but the new features they focus on and promote are premium features that you have to pay an additional fee for. Review collected by and hosted on G2.com.

What problems is Firstup solving and how is that benefiting you?

Previously to partnering with Firstup, we just had our intranet, with no ability for our associates to comment so it was just one way communication. We also have a large deskless employee population. We also didn't have metrics for email communications. Firstup has solved all these problems for us and has truly been a game changer for our employee communications. Review collected by and hosted on G2.com.

Response from Chuck Gose of Firstup

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A healthy intranet is a vital tool for communications, but it can't stand on its own - especially with so many frontline employees who don't have easy access. So glad to see that Firstup has helped solve these problems. And when you've encountered your own, our support team has been there to help quickly. Thanks for the thoughtful review.

Douglas F.

Director, Digital Communications

Enterprise (> 1000 emp.)

6/6/2024

"Easy to use."

4.5/5

What do you like best about Firstup?

I enjoy the ease of use and good looking results Review collected by and hosted on G2.com.

What do you dislike about Firstup?

We have had challenges with the metrics. Review collected by and hosted on G2.com.

Natalie M.

Innovation Manager

Enterprise (> 1000 emp.)

1/2/2024

"Very intuitive and easy to use. Makes communication better"

5/5

What do you like best about Firstup?

Great metrics to determine how effective communication is to the appropriate audience. Allows us to cut out the "noise" and provide news that is relevant to target audiences Review collected by and hosted on G2.com.

What do you dislike about Firstup?

Support issues take a while to be fixed. Sometimes it feels like we know more about the platform than our reps. Review collected by and hosted on G2.com.