# Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 398 ## About Simpro The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its intuitive workflow and seamless integration of features. (7 reviews) - Users value the **comprehensive data management** offered by Simpro, enhancing efficiency and reducing errors across workflows. (5 reviews) - Users value the **single source of truth** in Simpro, streamlining quoting, scheduling, and job costing efficiently. (5 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating asset maintenance from quoting to invoicing in one system. (4 reviews) - Users value the **centralization of all asset management functions** in Simpro, enhancing efficiency and reducing errors. (3 reviews) - Users commend the **responsive customer support** of Simpro, providing quick and comprehensive solutions for their needs. (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) - Useful (3 reviews) **What users dislike:** - Users find the **complexity** of Simpro overwhelming, especially with setup and performing simple tasks efficiently. (4 reviews) - Users find the **setup process complex** , making it challenging to fully utilize Simpro's features effectively. (3 reviews) - Users find simPRO's **difficult learning curve** challenging, especially due to its complex features and setup requirements. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the system's complexity and extensive features. (3 reviews) - Users find **setup difficulties** with Simpro, noting challenges in onboarding and complexity hindering effective use. (3 reviews) - Setup Issues (3 reviews) - Users note the **complex onboarding process** and ongoing challenges with staff training and setup in Simpro. (2 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Full end-to-end job management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Business Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** An integrated solution that allows leads to be converted to quotes then to jobs and then fully invoiced with simple and straightforward, logical workflows. We are a complex business and whilst there are competitors to simPRO none could fully demonstrate everything we required. **What do you dislike about Simpro?** Scheduling has improved for PPM based works but there is scope for greater flexibility. There is no native ability to complete regular vehicle checks - there is a work-around but this is less than ideal. **What problems is Simpro solving and how is that benefiting you?** We have greater visibility of work, improved internal communications and significantly improved communications with customers which are now more consistent than ever. **Official Response from simPRO:** > Hi there Chris, Thank you so much for this wonderful review! We sincerely appreciate your business, and feedback. We understand that a complex business like yours requires visibility and internal communications, so we are thrilled to hear you have been able to find that in simPRO. Looking forward to continue supporting your business! ### 2. SimPro is fairly easy to use but lacks some functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Simpro?** Ease of use and access from anywhere, also has a fairly good service management system **What do you dislike about Simpro?** Lack of functionality when it comes to manufacturing, job planning & organization of multiple projects, timekeeping, and job costing **What problems is Simpro solving and how is that benefiting you?** I don't have any current problems that SimPro is solving for me **Official Response from simPRO:** > Hi there, Thank you for taking the time to leave this review of simPRO. We sincerely appreciate your response and take this feedback seriously. I would love to assist you in making sure that the system works for you in the best way. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. Please reach out to further discuss any problems you are having. Have a great day! ### 3. Industry standard software for industry based business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Simpro?** Generates quotes, jobs, invoices, has a great system for controlling spare parts, adequate interface for field technicians, is fully customisable, applications to control company owned vehicles and assets I.e special tools etc. **What do you dislike about Simpro?** There are certain functions it doesn’t do which other people complain about but to me they certainly aren’t deal breakers, but in saying that there are ways and means of controlling those problems. The biggest dislike for me is that you always get one or two people that don’t seem to want to get their head around the logic of how it works, it is a tool to help everyone complete their work in a timely manner in which it does. Learn to use the tool. **What problems is Simpro solving and how is that benefiting you?** Job control, parts control, better communication with technicians and clients, good reporting systems. The business is able to cope with a higher turnover more efficiently,better in house communication with office team. **Official Response from simPRO:** > Hi there, thank you so much for your kind words. We are looking forward to continuing to support your business growth. Wishing you all the best! ### 4. the organisation of this has made my plumbing company a better running business **Rating:** 5.0/5.0 stars **Reviewed by:** Nic L. | Plumber Drainer Gas Fitter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** organising material has never been easier with pre builds **What do you dislike about Simpro?** Not being able to take multiple photos on attachments / not being able to view thumbnail attachments on the desktop **What problems is Simpro solving and how is that benefiting you?** solved my organising material and saving time in the mornings to getting to site. **Official Response from simPRO:** > Hi Nic, Thank you so much for leaving this kind review! It is feedback like this that drives us to constantly improve our software to ensure customer experience is the best it can be. We are so happy to hear your plumbing business has seen valuable improvements in organisation and efficiency since implementing simPRO. Looking forward to continue supporting your business! ### 5. Simple & efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** Simple and clean views. Easy to navigate. Reports pre-built to run from day 1. Easy to amend / update records. Online quote acceptance, Automatic triggers reduce manual admin and increase the efficiency of processes. Online chat support are super helpful! **What do you dislike about Simpro?** You cannot apply a discount per line item when quoting. Mark-up can be used to amend the selling price but the customer does not see the discount they have received on the Quotation. You cannot delete multi-currency Catalogue items! This is really frustrating. Not all object fields can be uploaded via an Import, so manual input is required. **What problems is Simpro solving and how is that benefiting you?** More efficient and smart scheduling. Reducing travel time and repeat visits. Online acceptance of quotations. Customers no longer need to print, sign, scan and return. **Official Response from simPRO:** > Hi there, Thank you so much for taking the time to review simPRO, your feedback is incredibly important to our team! We understand that working in a software that increases efficiency is essential to the success of your business. Looking forward to continuing to support your business' streamlined operations! ### 6. Stream lined our whole job management process **Rating:** 4.5/5.0 stars **Reviewed by:** Craig F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Simpro?** It is easy to set up and you can make changes as you understand what you need as a business. It integrates with Xero which is great for accounting **What do you dislike about Simpro?** The details from the service jobs do not transfer to Xero invoicing **Recommendations to others considering Simpro:** Tell them everything about how you currently work and what you want to move towards. **What problems is Simpro solving and how is that benefiting you?** We have full visibility of where our jobs are at so can pick up on any over cost jobs in real-time. **Official Response from simPRO:** > Hi there Craig, We cannot thank you enough for this kind review. We are thrilled to hear you have found great success with simPRO as your company grows and changes. Our priority is to ensure that the software fits your business model and functionality. Looking forward to continue working with you! ### 7. SimPro Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Tim G. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** The initial meetings were to find out if the program was a good fit for our business. After that, the training was thorough and complete. **What do you dislike about Simpro?** Configuring the program to meet your specific needs was sometimes confusing in that without the experience to know the options you had to rely on your best information to program properly. **What problems is Simpro solving and how is that benefiting you?** Detailed cost analysis with proper workflow management of projects. **Official Response from simPRO:** > Hi Tim, Thank you so much for leaving this review of simPRO! We are so happy to hear about your experience with our Implementation Specialists. Our training process is robust; it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. We look forward to continue working with you as your business grows! ### 8. Its clunky and the software is not updated nearly enough **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Simpro?** Its powerful with reporting, pre builds and work flows **What do you dislike about Simpro?** Its clunky to schedule and to see monthly views. There has been little to no development in the time that we have been using simpro. It is hard for multiple employees to log time in different jobs. **Recommendations to others considering Simpro:** Be carefull, this software requires alot of back end setup and knowledge. Its not easy to setup and will require external help to get it right. **What problems is Simpro solving and how is that benefiting you?** The problems I have I am outsourcing to other consultants, the simpro onboarding process cost a crazy amount of money that did nothing for our business. To the point we almost scrapped the project all together. ### 9. I found Simpro easy to adapt to and use and it is very easy to get aroubd the site. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Simpro?** The reports the system offers - especially the BI reporting. **What do you dislike about Simpro?** To be able to add more fields in the job page - so to bee able to add custom fields **What problems is Simpro solving and how is that benefiting you?** Any employee can see where a job is upto and who was last to update a job **Official Response from simPRO:** > Thank you so much for taking the time to leave a review. We are thrilled to hear that our software is helping your business by providing you with actionable reports and insights into your business as well as helping you and your employees to track jobs more efficiently. We are always looking for ways to improve our product and therefore take all of our customer’s suggestions seriously. Your feedback on how to improve the software will be taken into consideration. Please reach out to us at any time with any questions or additional suggestions. We value your business and are honored to serve you. ### 10. Simpro - Great Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl H. | Operations Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Simpro?** Simpro has the adaptability for our needs, It allows us to use a single platform for all our scheduling, client management and jobs. **What do you dislike about Simpro?** delays in implementing suggested ideas or multiple requests required to get features adapted. **What problems is Simpro solving and how is that benefiting you?** prior to having Simpro, we had an archaic outdated management software platform that did not allow us to effectively manage inbound and outbound stock. **Official Response from simPRO:** > Hi there Daryl, Thank you so much for your kind words. We are thrilled to hear you have found value in having scheduling, client management and job management all within simPRO. It is success stories like yours that inspire our team to continue innovating! Wishing you all the best. ### 11. Simpro review **Rating:** 4.5/5.0 stars **Reviewed by:** Diane R. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Simpro?** there are a lot of ways to search for your items **What do you dislike about Simpro?** that you have to set up jobs for everything **Recommendations to others considering Simpro:** check it out first to see if it works for you **What problems is Simpro solving and how is that benefiting you?** scheduling. all jobs are on the calander **Official Response from simPRO:** > Hi Diane, Thank you so much for leaving this review! We are so happy to hear that job scheduling features within simPRO has benefitted your business. Looking forward to continue supporting you and your business! ### 12. Love the program, training over phone does not work for me **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Simpro?** Inventory, scheduling, call creation and cant think of anything else **What do you dislike about Simpro?** The builds, easy to mess up. No real training, over phone is not proper. **What problems is Simpro solving and how is that benefiting you?** None, had to switch from old program due to no longer available **Official Response from simPRO:** > Hi there, Thank you for leaving this review and honest feedback. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. Once again, we would like to sincerely apologize for any negative experience you have had, and look forward to improving your experience as we continue our relationship. ### 13. SimPro Rating **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | System Implementation and Training, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Simpro?** SimPro is a very flexible and robust job costing system. From an administration point of view, I particularly enjoy the Security Group feature whereby you can enable or disable access to feature by role. Further to this, i find that the project overview is a great snapshot of job progress and profitability. **What do you dislike about Simpro?** SimPro is a little short on reports and when you have created custom fields these tend to garble the information if you use the BI tool. **What problems is Simpro solving and how is that benefiting you?** True labor content and accurate costing of labor and parts/external contractor costs are now being gathered correctly and in a timely manner. Automatic triggers and status codes create notifications so that developing issues are reported before they get out of hand. For the companies i have worked for using SimPro, there has been a significant gain in transparency for both the physical operation and the financial situation of the jobs and the company as a whole. ### 14. Buggy unreliable program that creates more problems than it solves **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** When it doesn't clear all my work data. The support team are helpful but they shouldn't need to deal with as many problems as this terrible beta basically beta version of a program has. **What do you dislike about Simpro?** That's it unreliable, clears data randomly, and incentivises company's to push more and more admin work onto people in the field. **Recommendations to others considering Simpro:** Wait for them to perfect this app to avoid the horrible headaches for people in the field **What problems is Simpro solving and how is that benefiting you?** No problems. It's just a horrible experience in general. If it worked the way it should that would be great but far too often it clears hours of work with no way to recover it. Also not being able to have multiple people in a job at the same time for fear of losing data is just ridiculous. How can something like this be overlooked? Seriously! **Official Response from simPRO:** > Hi there, thank you so much for taking the time to voice these concerns. We are deeply apologetic for any inconvenience that you have experienced. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support and they will help to resolve these problems that you are encountering. Once again, we would like to apologize for the experience you have had with us thus far. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. ### 15. Its a product that will be alot better in 10 yrs. **Rating:** 1.5/5.0 stars **Reviewed by:** Joe P. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Simpro?** nothing comes to mind. maybe, fairely good up time. **What do you dislike about Simpro?** almost everything, its really ridgid, and server side intensive. it was probably cutting edge 10 years ago. Really lazy duplicate form submission protection. field staff are forever wiping out each others test results. you can tell its not design to have multiple technicians on the one site, dealing with the same list of assets. if i had to pick 1 thing that drive me mental.... insert field in all sections are really limited. and the scheduler. from the 90's!! by now 2 user should be able to view the same schedule and see each others changes in real time.. common! Another thing i hate, is how a failed asset must be linked to a failure point before it can be quoted. this should be optional **Recommendations to others considering Simpro:** If your currently using paper job sheets and booking all your jobs out of an excell spread sheet.... simPro is better than that, but only just. don't expect any support ticket to be resolved.... at the end of the day, its a product servicing 1000's of builds, nothing gets changed or fixed for "you". If it annoys enough people they will get to it with a major update eventually. If you want something that is barely functional as is. and gets expenentialy more expensive as you buy all the addons that make it actually work and as your employee list grows.... then simpro is for you. Otherwise, keep shopping around. additionally, if you decline to participate in a review giving them the fair warning that it wont be a good one.... they will keep badgering you to do it until you do.:) **What problems is Simpro solving and how is that benefiting you?** its a function CRM system. As a replacement to the old carbon copy paper book system, its better that what the company had. ### 16. A positive Transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Fraser W. | Project Manager and Head of Health and Safety , Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Simpro?** Flexibility there are often multiple ways to achieve the results required **What do you dislike about Simpro?** At the point of writing, this review Parts are allocated to the Job rather than allocated to assets being worked on, which is the most disapointing thing about the software as it is an asset management system. They do have an ideas portal and they do make changes frequently so this may change in the future. We also find the addons such as SimTrak and EForms heavily overpriced, we would have liked these features to keep everything in one place but we can get them half the price elsewhere. **Recommendations to others considering Simpro:** I brought the SimPro software into our business in an effort to reduce manual data entry, improved stock control and asset management - it significantly changed our business and the further we progressed with it's implementation the more options and efficiency improvements became apparent. We have saved on time, money and we need less staff to perform the unnecessary task - we let SimPro handle that so our people can be put to better use. **What problems is Simpro solving and how is that benefiting you?** Significant reduction in manual data entry - and we were able to provide our Office Staff, Field Base Staff and Customers access to the same platform communicating together, whereas previously we were having to API different programs together, which was unstable. ### 17. Its good... when it works **Rating:** 3.0/5.0 stars **Reviewed by:** Dan W. | Service Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** I'm a field engineer, it's great for keeping track of my work schedule and is quite straightforward to use **What do you dislike about Simpro?** It suffers from a lot of bugs and updates to fix them are very slow at being rolled out. This is on both the Connect and eForms apps. For example, the Connect app screws up if you use the Task functions, also you cannot download PDF attachments on jobs. This issue has been around for it over 6 months now and still hasn't been fixed. However the SimPro Mobile app is usually ok and very rarely goes wrong, I tend to use that app more often now but as far as I'm aware an additional cost has to be payed in order to use it. **Recommendations to others considering Simpro:** Be prepared for some frustrations when it doesnt work properly **What problems is Simpro solving and how is that benefiting you?** Compared with the last system my company was using, Teseract, this is much easier and quicker to use. ### 18. Amazing Product **Rating:** 3.0/5.0 stars **Reviewed by:** Josephine J. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** Our organization appreciates the ability to quote, create a schedule, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again or losing track of time. Projects are also easy to manage in terms of creating stock for a specific cost center, and you can easily view the materials that you have allocated to the project on the project overview function. It's fantastic software. **What do you dislike about Simpro?** Cons: There are major areas that simPRO can improve, eg - The stock value report which reflects stock that we nolonger have, stock that we have already invoiced. We would also do with a stock movement report which is more transparent than that stock history function. simPRO's employees portal is a wonderful feature except the fact that the technicians have access to all storage devices and not only their restricted storage device. It would be better if they can act quickly especially when an issue has been escalated to their development team it takes months for the issue to be addressed which is quite frustrating. **What problems is Simpro solving and how is that benefiting you?** Putting notes on the jobs and PO's makes it easy for us to see where we are coming from and where we are going on a job. ### 19. When it hits the target, it's a bullseye. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** We chose simPRO over similar packages because it uniquely offered stock, multi-company and multi-currency capability. Provided that you're in a relevant industry, you do the legwork and due diligence and take the time to properly and carefully implement simPRO, it will work well. Very well. But you will need to study your processes and workflows and analyse where they differ from simPRO's own inflexible interpretation of how a service management workflow should operate. It has given us much more insight into the profitability on each job, and we have much more visibility on the position of the business and where we can make ongoing improvement. In short, it has transformed the way we work, and for the better. Whilst not encouraged, customisation is possible, and we found that aspect to be very fairly priced and quickly turned around. We are also very happy with the support, whether that's a quick chat message, or a more indepth support request. **What do you dislike about Simpro?** The major downside for us is that we're not in one of simPRO's intended customer markets: as such, we have bent and twisted both simPRO and our own processes, sometimes to breaking point, in order to make it work for us. I also feel that some of the 'improvements' rolled out are actually a step backwards, which can be very frustrating, and I wish it was possibly to easily connect our data to external reporting and data analysis packages. **What problems is Simpro solving and how is that benefiting you?** We needed to optimise the scheduling of our service engineers, and speed up the 'end to end' process from receiving the go-ahead for a job through to invoicing and getting paid on time. In the two and a half years since we went live, all of these objectives have been met. ### 20. Simpro is good but still needs work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** I use Simpro mostly for quoting. The ability to complete take offs in Groundplan, then push straight into a Simpro quote is pretty awesome **What do you dislike about Simpro?** There are a number of screens where you can see what is in the quote, but none of them give a good overall picture. If something in a quote needs editing, you have to go into each cost centre individually. Can be quite tedious. **What problems is Simpro solving and how is that benefiting you?** We are currently using it to try and get more accuracy in our quotes, and speed up the process. **Official Response from simPRO:** > Hi there, thank you so much for your review here of simPRO. Your input is very important to us, and we appreciate the insight you have expressed. ### 21. Intensive Job Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney W. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Simpro is a great program to use for service-based work. The use of a phone app for our Technicians makes it easy for them to know what sites they need to go to and the work they need to complete. It is also convenient being able to store all past work history, including past invoices, site photos, job notes etc. Overall, a wonderful program. **What do you dislike about Simpro?** It is sometimes challenging to maximize every feature of Simpro as it is a very comprehensive software. Setting up some of the features can require a fair portion of time and trial and error to get them up and running. **Recommendations to others considering Simpro:** Definitely worth the effort! **What problems is Simpro solving and how is that benefiting you?** Simpro solves poor communication lines with our service technicians and allows jobs to be turned into Invoices very quickly. It is easy to create reports to find out the value of each of our customers. It is also very straightforward to look up Supplier Purchase orders and to cross-check these. ### 22. Very good, it's a complex set up so the 3 day training helps, support is great and feature packed **Rating:** 4.0/5.0 stars **Reviewed by:** Paul F. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Once the initial set-up is done to add catalogues and pre-build custom prices for jobs it makes the job of quoting much easier and the customer gets a much better in-depth quote. Once we start using it for jobs too it will help us to track the products we need for jobs. **What do you dislike about Simpro?** It is complex so takes quite a bit of work to get started. Had a couple of problems at the start but support has been very helpful. Doesn't quite take over from a CRM. We didn't use a lot of the functionality of the CRM so this didn't matter. I would guess if you was using the CRM heavily then you might need to have the two systems. **What problems is Simpro solving and how is that benefiting you?** Helps to make quoting easier. Job management will be a lot better and the ability to track stock. leads are all pulled in from our webform so we've scrapped zoho crm - we had issues with the support from zoho. ### 23. Would recommend simPRO to a friend, colleague or business owner looking for a one stop shop. **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** - The availability to track all jobs from initial planning right through to the invoicing stage. - The user interface is very easy to use, the layout is simple and the menu's can be navigated easily. - Training that is provided for the implementation stage is second to none. No question was too stupid, and I felt like the time was taken to show me everything I needed to be able to operate simPRO. **What do you dislike about Simpro?** - Creating large amounts of recurring jobs can be very time-consuming. - A number of engineers have requested a travel home button after they have finished a job. **What problems is Simpro solving and how is that benefiting you?** - Tracking the progress of jobs. - Setting dates for jobs, being able to see what jobs are coming up and ones that have already been completed—enabling us to keep our customers up-to-date on jobs. - Keeping track of complete and invoiced jobs and how much each job is worth. ### 24. simPRO - GAME CHANGER **Rating:** 5.0/5.0 stars **Reviewed by:** Craig p. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** simPRO enables all project information to be in one place and easily accessible by the entire team. The efficiency it has brought to our process is outstanding and has eliminated the requirement for further recruitment. **What do you dislike about Simpro?** The scheduling is a little clunky It would be great if there were a way to apply travel / fuel costs to projects and operatives **Recommendations to others considering Simpro:** Absolutely go for it you will not be disappointed It's not easy to make the change however, once you have completed your build and start to use simPRO, you very quickly begin to think how you ever got by without it! **What problems is Simpro solving and how is that benefiting you?** Everyone is accountable We are now able to analyze cost control and understand where mistakes may have occurred at the point of costing / quoting The accessibility to project information is fantastic, and as long as you have an internet connection, you can work from anywhere. ### 25. Oversold and under delivered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The idea of Simpro is great - what they have tried to achieve is admirable. **What do you dislike about Simpro?** Scheduling, visibility of teams, reporting, how hard it is to do anything. **Recommendations to others considering Simpro:** Run! In all seriousness, the sales team do a great sell job, they avoid questions or gloss over what it can't do, they over sell the ease of use. Despite spending thousands of dollars in set up and training, we are no better off, in fact potentially worse than we were when we started. I sincerely wish we had never heard of Simpro. **What problems is Simpro solving and how is that benefiting you?** We were trying to get more visibility of our business. Trying to track financial viability of Jobs with more accuracy and provide forecasting off recurring jobs. As yet we are not solving ANY issues with Simpro, it has just created more issues for us. **Official Response from simPRO:** > Hi there, Thank you for taking the time to give our team feedback. We sincerely appreciate your response, and take these concerns seriously. I am sorry to hear that you are having a less than ideal experience with us. We’re excited to say that one of the major projects on our publicly available roadmap is an overhaul of scheduling to make it a smoother user experience with enhanced functionality. We will be sure to send an announcement once this project is completed. Please reach out to further discuss any problems you are having. Have a great day! ### 26. simPRO Review **Rating:** 4.5/5.0 stars **Reviewed by:** David O. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Simpro?** Flexible system, that has allowed us to scale our business with ease. simPRO are open to development based on customer feedback, whilst keeping to product good at what it is designed to do. **What do you dislike about Simpro?** Can be difficult to train staff, as there's many different ways to get to the same result. Also would like to see more development of the contractor and customer portals. **Recommendations to others considering Simpro:** Like most complex systems, 95% of the success of using simPRO is in the initial set up phase, and dedicating the correct people within the your organisation to make it a success. **What problems is Simpro solving and how is that benefiting you?** Automation of work flow management from job creation to customer and contractor invoicing. We've been able to scale from 100s of jobs to many thousands of jobs per year now by creating efficient work flows, without having to hire lots of people to manage the volume of data. ### 27. We like Simpro **Rating:** 3.5/5.0 stars **Reviewed by:** David S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Simpro?** Having all of our data in one place, being able to organise the engineers through the calendar. Being able to track leads through to invoice and seeing the reports. **What do you dislike about Simpro?** Data feed was sold to us as the magic thing that would work to keep our catalogue up to date but it doesn't work. Some quirky stuff like having to save and finish a quote request before the forms tab appear. **Recommendations to others considering Simpro:** Its a one stop shop for organising your labour force to and managig your business. 90% of it works brilliantly, datafeed is pants and that was a big part of us buying simpro. **What problems is Simpro solving and how is that benefiting you?** Time saving on quoting project work. Less phone calls from engineers as all info is on simpro. ### 28. Ticks all the boxes **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** We have been using simPRO for over 6 years now and love it. We did a lot of research before deciding on going with simPRO and at the time it ticked all of our boxes for what we were looking for - no other system came close. The more we have used it, the better it has become. What we like most is the transparency on jobs and the history it holds, then continual improvements. **What do you dislike about Simpro?** There are critiques we would like to have done - of which we have put in the suggestions. **Recommendations to others considering Simpro:** Do it! It will help run your business better. **What problems is Simpro solving and how is that benefiting you?** Access to history on the job, able to get invoices out quickly, know where everyone is, understand our business more. ### 29. Best system we have used to track jobs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** Very efficient knowledgeable support staff if issues happen. Easy to learn and use program. **What do you dislike about Simpro?** Getting used to updates, find the autosave challenging **What problems is Simpro solving and how is that benefiting you?** When unable to do simple tasks they either log in or suggest clearing browsing history and this often fixes it. **Official Response from simPRO:** > Hi there, Thank you so much for leaving this wonderful review of simPRO! We so appreciate your kind words and positive experience with our support team. Our customers are our number one priority, so we are thrilled to hear this feedback. We are looking forward to continue working with you! ### 30. After the training, Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** I like maintenance planner, all the information has been input and now I don't have to search for when services are due. Also the training is very good **What do you dislike about Simpro?** There is a lot of inputting information on initial set up, however the majority can be done by CSV file import. **What problems is Simpro solving and how is that benefiting you?** In maintenance planner all of the upcoming services dates are automatically generated, so once the the first date has been put in and frequency, Simpro does the date sorting. **Official Response from simPRO:** > Hi there, thank you for review simPRO! Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. We are so happy to hear that you are seeing an increase of efficiency with simPRO. Thank you for allowing us to be a part of your business’ success story! ### 31. Keeps everything organized **Rating:** 5.0/5.0 stars **Reviewed by:** A C. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** I like that this software incorporates the service and construction sides of our business. **What do you dislike about Simpro?** When we create a bid we add the materials cost in, and then when tech goes out and purchases supplies it adds to the material cost we already versus counting against it. **Recommendations to others considering Simpro:** It is a process, but one that is worth it. The staff flew out and trained our office for 2-3 days. These were full day training sessions. They also trained our field staff for an afternoon one of those days. But once you get it going, it simplifies sooo much for your business! **What problems is Simpro solving and how is that benefiting you?** Keeps everything in one place. No more multiple spreadsheets. All staff on the same page. **Official Response from simPRO:** > Hi there AC, Thank you so much for taking the time to leave this detailed review! We so appreciate it, and are thrilled to hear that simPRO has helped to simplify your business. We appreciate your feedback and business, and are looking forward to continue working with you! ### 32. Sub Contracting Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Gerard L. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Simpro?** Integrated cost and labour controls across both our projects and service divisions **What do you dislike about Simpro?** 85% great at all functions of our business, not quite 100% fantastic at anything. **What problems is Simpro solving and how is that benefiting you?** Total operational cost control across all projects and maintenance completed by our organisation ### 33. It is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** The scheduling system allows me to be updated & keep track. **What do you dislike about Simpro?** Manually uploading purchase orders from our contractors. **What problems is Simpro solving and how is that benefiting you?** I was able to add parts to our stock list which has allowed me to keep a track on costing and how much parts we are actually using **Official Response from simPRO:** > Hi there, Thank you so much for taking the time to review simPRO! We are thrilled to hear the increased visibility into your operations that simPRO has been able to offer. Thank you for allowing us to be a part of your business’ success story! ### 34. Review on simpro enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Simon P. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** We like the functionality of being able to tie in the mobile application to give us direct contact with our technicians on the road who as they are completing jobs giving us real-time info with what is happening on site. With the mobile app geostamping the location, we know when a technician is onsite, reducing the amount of time having to review chargeable hours. We also tie in our maintenance planner into our mobile app for the technicians to use for testing on-site **What do you dislike about Simpro?** certain aspect around the asset print off could be better like the asset parent tree being able to export this would be nice **What problems is Simpro solving and how is that benefiting you?** currently we have no issues with the product and any issues we have had have been quickly resolved ### 35. Service & Accounting software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2021 **What do you like best about Simpro?** Simpro does almost everything I need it to. It acts as a one stop shop for our business operations and service management. **What do you dislike about Simpro?** There is so much in this software that it can somtimes be confusing or irrelavent. Much of this can be tailored on setup, but with all software like this there will always be things wthat were not made for you. **Recommendations to others considering Simpro:** Try finding your way around it first. Use the videos provided. Only use the one to one training once you are a little familiar with the layout. **What problems is Simpro solving and how is that benefiting you?** Simpro helps us fill the gaps in our own processes and procedures. Engineers in the field can attach reports, notes, and images to the job while in the field, and they can be seen in the office almost instantly. Before we had to wait for an engineer to submit reports when they had their computer open, which could be days later, and they had forgotten half the information they needed to report. Having reports quickly means we can invoice the customer quickly. Having all the paperwork in one place makes us more robust and compliant. ### 36. Great Software to implement better workflows within our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Simpro?** I like how the software is easy to navigate. The support team is swift and helpful in responding. Updates come out regularly, and they listen to what you would like to be implemented. We can track most of our company processes in the one convenient software. The visibility we have on our quotes compared to our actual costs is excellent and helpful in providing feedback to our team. **What do you dislike about Simpro?** The scheduling and job Gantt charts aren't exactly what we require, but we are making do with what we have available. **Recommendations to others considering Simpro:** Highly recommend it if you are still based on paper or excel documents, a great tool to help support your business. **What problems is Simpro solving and how is that benefiting you?** We reduce the time it takes to compare the actual costs of a job to the quoted prices. We are reducing the amount of paper in the office, and everything is now accessible from any location. We have better visibility on which production areas are going over their budgeted costs, so we can now ask the questions and find out why, and prevent it from happening again on future projects. ### 37. Doesn’t analyse projects well at all. Far too difficult **Rating:** 2.0/5.0 stars **Reviewed by:** Jonny N. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** Open API means we can manipulate and plug into other platforms to share data quickly **What do you dislike about Simpro?** Where do I start? 1. Open API doesn't extend across the supplier network - work orders have no API capability, Purchase Orders do, but they are effectively the same thing 2. BI doesn't refresh automatically. This is a killer as you need to wait 48 hours for changes to flow through 3. You can't retrospectively look at things. If I have transferred a request for claim into a progress claim, I can't ever go back to see the request for claim again 4. Deep diving into numbers is shocking. If I look at a Job activity report and see $50k of materials, I should be able to click on that number and see a breakdown of exactly what makes up the $50k, with all the relevant info (invoice date and number, receipt date and number, PO number etc). From an analysis and project management perspective, this is shocking. I have to pull multiple reports to review a single number. Hyperlinks that breakdown the number you click on should be available across all reports. This will answer the "what's that number made up of" question, quickly, and accurately, every time 5. If I have a date range on a report, if I click onto the job - I should be given the option to hold the date range that I had applied 6. Cost to complete projected margins are a waste of time 7. Everything by default should be shown excl. of GST. ADDING GST should be an option. But no one analyses their business using GST. 8. Not all reports have consistent formatting (ie having a comma to separate 000s) **Recommendations to others considering Simpro:** See above **What problems is Simpro solving and how is that benefiting you?** None ### 38. We love simPRO - Long term client and really, no other job management solution compares **Rating:** 4.5/5.0 stars **Reviewed by:** Carl F. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** We like centralised info, the catalog and pre build features are really helpful and can save lots of time if set up well **What do you dislike about Simpro?** There are a few missing key features which now seem to be normal in other similar software solutions. Would be nice to see these making their way to simPRO in the near future but they don't appear to be in the plans **Recommendations to others considering Simpro:** simPRO is not a quick fix or simple solution - it takes a while to learn and implement to get the best from the system., Ongoing training may also be required. However, in my experience simPRO is the best solution available **What problems is Simpro solving and how is that benefiting you?** Consistency within quoting, a good solution for the whole team to use and keep all data centralised ### 39. Intuitive business platform - great for small businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Simpro?** This platform is easy to use with plenty of instructional information available online as well as technical support. It's really easy to get started with using the programme, but there are lots of additional features that can help streamline or troubleshoot issues within how the programme is being used as well as issues with the business runnings. **What do you dislike about Simpro?** The difference between enterprise and service packages is huge. There are some features that would be great (such as vehicle fleet management) that would be handy, however the whole package isn't an appropriate purchase for a smaller business. It would be helpful if smalled "add on" packages could be added to allow smalled businesses with less cashflow the opportunity to access these features as they are needed. It's also a shame that you can't write notes on things like invoices that can be viewed from the list screen (i.e. Customer paying in 4 x $200 weekly installments, do not follow up until 4/4/21) **What problems is Simpro solving and how is that benefiting you?** Customer follow up is easily managed by keeping up with different pending lists such as Jobs that need follow up, parts ordered or booking in. ### 40. Great platform, easy to use and works for us **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe L. | Business Process Improvement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** Being able to manage pending quotes, deposits and jobs in the system. **What do you dislike about Simpro?** It's hard as we have adapted the SimPRO software to work in an industry that isn't plumbing, electrical or HVAC so we would like the option for drawings within the quoting stage, but we understand that it may not work for all customers. We would also love a better 2-way integration with Zapier so that we can utilise Simpro with Trello a lot more, and better 2-way integration with MYOB. **What problems is Simpro solving and how is that benefiting you?** They are so many benefits, we can manage jobs while on-site and give customers a clear update with where everything is up to. We can track stock within the one program and Purchase Orders which we never used before SimPRO ### 41. A good all-rounder - CRM to Quote to Job delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** There are many great features - easy quoting with easy conversion to jobs. Generation of purchase orders, view of stock, in the field access by the engineers. The connection with Xero is brilliant. **What do you dislike about Simpro?** The CRM side is very basic, and there are no add-ins with services like Mailchimp and survey monkey to make it better. The lead conversion side doesn't make sense (they have to be classed as a 'customer to create a quote, but they are not a 'customer' until they buy something from you. **Recommendations to others considering Simpro:** simPRO is a great all-rounder. Sure, somethings could be slicker; some bits are frustrating or missing, but it is a pretty fine all-round product, and we find it super valuable. I have not found anything to better it without having to move to separate systems. The beauty of simPRO is that it does do most of everything we need. **What problems is Simpro solving and how is that benefiting you?** We have one place for all the company's core information, saves time, duplication, effort. ### 42. Workflow with simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina T. | HR & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Simpro?** I like the fact the simPRO system can be changed to adapt to our business processes. Also, even employees who are not tech-savvy find simPRO easy to use, and any difficulties we encounter are efficiently dealt with by the help pages or the helpdesk, who respond very quickly and solve any issue we have. **What do you dislike about Simpro?** I have yet to find a dislike in the process. It has been very good up to this point. **Recommendations to others considering Simpro:** Do your research into exactly what your company needs, then look at the workflow of simPRO to see where both align. **What problems is Simpro solving and how is that benefiting you?** Keeping track of the exact areas of our business and their performance is helping with allowing us to focus our marketing in the right area. ### 43. Good All-rounder **Rating:** 4.0/5.0 stars **Reviewed by:** Richard S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** SimPro supports the management of both short service-related jobs (1-2 hours up to 3-4 days), as well as complex long-term projects. **What do you dislike about Simpro?** There are many basic features lacking in SimPro, which are commonplace in cheaper job management solutions. This, coupled with very poor reporting, are my biggest challenges. **Recommendations to others considering Simpro:** I would suggest a thorough evaluation of all solutions on the market. Be VERY clear what you want to get out of the training and support provided by SimPro. **What problems is Simpro solving and how is that benefiting you?** We are able to cost, schedule and manage large projects, maintaining a real-time view of costs and therefore margins. We can also schedule service jobs to both internal engineers and subcontractors with ease. ### 44. Powerful project management software **Rating:** 4.0/5.0 stars **Reviewed by:** Malcolm S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Simpro?** Simple to use, with clear and visual indications of costs/profitability. Removes a lot of internal admin and keeps the team up to speed **What do you dislike about Simpro?** Some basic elements are very rigid, and SimPro refuses to change them. Support and helpdesk don't take the time to understand your problem before sending back a response **What problems is Simpro solving and how is that benefiting you?** For us, it is keeping track of variations and supplier and labour costs on our complex projects. Every cost we incur is now assigned to the correct cost center, so we have a real-time understanding of which areas of the business are profitable and which we need to work on **Official Response from simPRO:** > Hi there Malcolm, Thank you for leaving this detailed review! We are so happy to hear that simPRO has helped to reduce internal admin work to streamline your business operations. Your input is incredibly valuable to us, so we greatly appreciate the feedback. Looking forward to continue working with you! ### 45. 2.5 years of simPRO and still happy with our decision **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Simpro?** We like the workflow in simPRO. From start to finish, it makes sense. The ability to follow a quote, to a job, to an invoice, to payment is excellent. simPRO connects easily to our Quickbooks accounting software as well. The search function in simPRO makes everything easy to find and lookup. We also love how easy it is to work remotely using this cloud-based software. **What do you dislike about Simpro?** Our technicians find the simPRO Mobile App that connects to the office software to be a bit glitchy. However, simPRO has recently made many improvements to the app, and it keeps getting better. The inventory tracking part of simPRO, although very logical and robust, can require a lot of labor to manage. **Recommendations to others considering Simpro:** Make sure you have someone who is dedicated to making the implementation process a success. It may take some time to implement, but it is worth it. **What problems is Simpro solving and how is that benefiting you?** We can schedule jobs efficiently and track their progress. We follow up on recommendations and status changes from the technicians on site much faster than in the past, providing significant value to our customers. We track purchases and know when they are received. We manage our technician's timesheets through the software now too. We are now able to edit punch in and out times. We can also track missed payments on invoices, with the ability to send invoices and statements to customers via email. ### 46. Well featured software that doesn't work well **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Simpro?** Scheduling is a breeze and is reasonably reliable, and jobs are easy to log time against in the mobile app. **What do you dislike about Simpro?** The system can be extremely slow, but after multiple contacts with support, it seems that, in their opinion, it is ok to wait 5-15 secs per page load. We use this software at multiple sites, with different service providers, and all users experience the same issues. This issue comes and goes throughout the day, but we have now accepted this as part of the system. Support is very slow to respond, often waiting many days between submitting a request and getting a reply that I could have quickly just looked at the help guide online to receive, and the response does not add any value. There is a feature request for SimPRO; however, this does not appear to influence the roadmap. Reporting in SimPRO is not very well developed. If you need time-sensitive insights into your business, this is not going to help at all. Due to the lack of customisation in reporting, we are using a third-party solution to extract our data to a proper BI solution. **Recommendations to others considering Simpro:** Be aware that while it is rich in functionality, it doesn't do everything particularly well. It can be slow and cumbersome to use at times, and support could be a lot faster at responding to tickets. I usually expect 8 hours to first response but have had several days before the first response in several cases. **What problems is Simpro solving and how is that benefiting you?** SimPRO is very helpful scheduling many employees. ### 47. Great all round software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** I like that simPRO is cloud-based - it's been amazing transitioning from working in the office to working at home. We can do everything we need to in the one program - from setting the job up, to scheduling and invoicing. We can track our assets and all our stock in the one software. It also has a heap of reports - if the data is entered correctly, you can track lots of different things. **What do you dislike about Simpro?** The mobile app is a little clunky, often doesn't sync so our Tech's waste time double handling the job and have to go back into their jobs to re-sync. The initial setup was hard. Our original trainer didn't understand what our company needed, and we wasted days setting up just for me to go back and re-do the setup. **Recommendations to others considering Simpro:** I'd recommend simPRO, once you have it set up correctly its easy to use. Like any software, it's only as good as the data you put in. **What problems is Simpro solving and how is that benefiting you?** We went from multiple excel spreadsheets to one central database. Its as simple as entering a customers name or address and all their history is right there. Its saved a heap of time when searching for jobs and what products were installed. ### 48. SimPro is a powerful system that does a lot but nothing well **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** That it is a cloud-based system that has an extensive list of features. When the system does work it is a complete job management system which is superior to the compition **What do you dislike about Simpro?** Well, where do I start? Firstly the support is normally not that great and on many issues we have logged no real solution has been sorted or we get a generic answer. The system does a lot and there are constantly new features added which is nice but many of the existing features do not work that well. I feel these issues should be sorted first before introducing new ones. Most of the suggestions on the ideas page have been there for years and there is no eta on when they might get sorted. SimPro has told us we are only using about 40% of the capability of the system but did nothing to offer training on how to get much more out of the system. The SimPro mobile app is flakey at best and given we have 50+ tradies using it this is a constant frustration point for them. We were told to move to Mobile given Connect was going to be end of life and have no end of issues with Mobile. It is weird that Connect is still available all these years later **Recommendations to others considering Simpro:** Complete a trial to see if SimPro is right for your business **What problems is Simpro solving and how is that benefiting you?** Having one system that does most things the business requires to opperate **Official Response from simPRO:** > Hi there, Thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software and customer service teams. Serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritization of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reference our Product Roadmap here. Thank you! ### 49. Good but needs some adjustments **Rating:** 3.0/5.0 stars **Reviewed by:** Vanja A. | Business Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** It is easy for scheduling, PO's and invoicing. It helps keep everything in one place from history of client to plans and documents for a property. It is also direclty linked to our accoutning system so with a press of a button all the invoices are payments are transfered between the two which make the finance side of things alot easier. You can customize most things on to suit what your company needs from job stages to extra fees and even colors involved with every step. We also use simpro track which is direclty linked so we can see where the vechicles are at each point in time. It is also complatable with our mail supplier so the invoices come through daily, which saves us alot of time from having to manually add these PO's each day. You can invoice direclty from the simpro as well and make changes to your invoice and quote layout. **What do you dislike about Simpro?** The site staff have continuous issues with the app crashing. Have contacted the support staff about issues several times. Most of the time have found that they are very helpful and do help with whatever is needed. Just can't really seem to get to the bottom of why the app crashes so often which somtimes casues for the site staff to lose notes or pictures on the job. **What problems is Simpro solving and how is that benefiting you?** Jobs are easy to schedule in for the employees and we have a whole history on every site in the system. Health and safety stop checks before and after jobs can be added onto jobs which has been very helpful, especially during covid 19 alert levels. Since last year our main suppliers softare works with simpro and all invoices are send through on a daily bases. Which saves us time from manually entering each invoice like we do with other suppliers. **Official Response from simPRO:** > Hi Vanja, Thank you so much for taking the time to review simPRO! We are very happy to hear that the software has provided value to your business. In regards to the app crashing, are you referring to the mobile app? We acknowledge that some users have experienced stability issues with simPRO Mobile, and are delighted to let you know that significant development has occurred recently to resolve the issue. Please ensure that your technicians are using the most up to date version of the app so that they have the most stable version. We have contacted our support team to help you with the problems you are having. Thank you again! ### 50. Full on operations system at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob R. | Business Owner / Tradesman, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The amount of data simPRO can collect is incredible. The complexity of the reports were able to run means we can dial in every aspect of the business. **What do you dislike about Simpro?** Sometimes simple tasks don't need to be as complex as simPRO makes them. Depending on what you were using before simPRO forces you to change a lot of the ways you do things. **Recommendations to others considering Simpro:** The short term pain of transferring over to simPRO is worth it in the long term. **What problems is Simpro solving and how is that benefiting you?** Greater visibility on costs. Visibility on job P&L whilst the job is in progress slows adjustments as necessary. Also allows us to forecast cash flow based on estimated jobs already scheduled. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+01%3A00%3A56+-0500&secure%5Bsession_id%5D=f3b45747-ad4d-48af-b4fb-9f797ca6c88a&secure%5Btoken%5D=48535947272e54022a9cf72510249e39f215a85641df27b3993eb91385ec75c2&format=llm_user) ## Simpro Integrations - [Xero](https://www.g2.com/products/xero/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (353 reviews)