Simpro Reviews & Product Details

The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards.

Product Website

Seller

simPRO Software

Languages Supported

English, Spanish

Overview by

Simpro Marketing

Discussions

Simpro Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Simpro Integrations

(1)

Verified by Simpro

Simpro Media

Simpro Demo - Work.Smarter. With Simpro!

Simpro is the AI-first operating platform for residential and commercial trades. We simplify complex workflows and help contractors double their profitability with advanced automation across scheduling, quoting, compliance, and field service management. The trades build the world. Simpro builds t...

Simpro Demo - Track and Manage Inventory Without the Headache

Bring calm to the chaos of managing inventory. Quickly order stock, control inventory and better manage your warehouse.

Ready to crush the competition? Our Simpro Premium field service project management software and mobile apps can help you not only win more business, but also maximise job profitability.

Lean into the power of time-saving automation and digital shortcuts with effective people and resource management, including job scheduling, customer management and simple communication tools.

Simpro Demo - One Field Service Mobile App To Improve Efficiency

Simpro Mobile allows staff to simplify job management in the field. Field staff can access assigned jobs, site history, customer details, job notes and other information needed to complete a job. The information is then communicated to the office in real-time.

Official Downloads

(4)

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Voice of the Trades Survey Report - Challenges Trade Industry Professionals Faced in 2022

Business reporting for trade contractors in the digital age.

Unlocking the secrets of efficient job management.

Simpro Reviews (388)

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Verified User in Construction

Mid-Market (51-1000 emp.)

2/1/2024

"It does the job"

3/5

What do you like best about Simpro?

Project set up and tracking

The desktop is better than the mobile app

Invoicing with custom templates Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Glitchy, freezes, logs out randomly.

Not easy to use via the app to do time sheets and log breaks for the team in the field

We use it every day and it freezes or crashes daily Review collected by and hosted on G2.com.

Doug S.

Small-Business (50 or fewer emp.)

10/9/2023

"SimPro"

4/5

What do you like best about Simpro?

Global search capability/ease of use for any search.

Purchase order/item catalog works great. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Can not invoice multiple sites to a master customer, and be able to report on the invoice line item detail.

For recurring monthly invoices where a customer has multiple line items on different billing cycles, a separate invoice is required for each different billing cycle, which results in multiple invoices being sent

Currently does not integrate with a payment processor that handles both credit card and ACH. Review collected by and hosted on G2.com.

Iwan B.

Small-Business (50 or fewer emp.)

7/17/2023

"Challenging but rewarding"

4.5/5

What do you like best about Simpro?

The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of eash element of the app/program, made the communication within my division and clients much easier. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Iwan,

Thank you for your review! We're delighted to hear that Simpro has made your administration and workflow much easier, leading to improved reporting and streamlined communication within your division and with clients.

We understand that the initial setup can be challenging, especially when adapting the software to suit specific industry needs. Our team is committed to providing comprehensive support during this phase and ensuring that Simpro meets your requirements.

It's fantastic to know that Simpro has helped you reduce paper usage and simplify your invoicing process. Going digital and having everything just a few clicks away can make a significant difference in efficiency and accuracy.

If you encounter any other challenges or need assistance, please don't hesitate to reach out. We're here to support you every step of the way and make your Simpro experience even more rewarding.

Best regards,

Simpro

Michelle G.

Member

Small-Business (50 or fewer emp.)

9/26/2023

"Comprehensive System"

5/5

What do you like best about Simpro?

So far, everything! User friendly interface. Numerous features, some of which won't be used and others which we didn't realuse we needed. There's a lot of thinking - well I hadn't considered that, that's well handy Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The implementation is a lot and can take quite a few weeks when you really just want to get stuck into it Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Michelle,

Thank you for choosing Simpro as your business solution! We're thrilled to have you on board, and even though it’s early days, it's fantastic to hear that you find our system comprehensive and user-friendly, with a wide range of features to meet your needs. It's great to know that you've discovered some handy features you didn't even realise you needed.

We understand that the implementation process can be extensive. However, it's a crucial step to ensure that Simpro aligns perfectly with your business processes right from the start. Your implementation effort will pay off in the long run as you'll have a streamlined system that brings together all aspects of your new business.

If you ever have more feedback or need assistance during your Simpro journey, please feel free to reach out. We're here to support you every step of the way.

Best regards,

Simpro

Verified User in Construction

Small-Business (50 or fewer emp.)

10/2/2023

"Really like simPRO"

5/5

What do you like best about Simpro?

simPRO is easy to implement and use. We have a multi company build and use it on the daily. The customer support team is great and always get back to you. There are so many features, a lot of which we under utilize currently. We also send accounting information back and forth from Xero and use the outlook calendar intergration feature. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Scheduling multi companies can be difficult, if you book something in from one company you can not change it from another company. This is a good feature, but makes it difficult sometime.

Not having many options for the mobile app, in regards to what the operators can see on the app. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Thank you for taking the time to share your feedback!

We're thrilled to hear that you find Simpro easy to implement and use, especially in a multi-company setup. It's fantastic to know that you're benefiting from our integration with Xero and Outlook, as well as the various features at your disposal.

We understand the challenges you've mentioned regarding scheduling in a multi-company environment and mobile app options. We appreciate your feedback, and please know that we're continually working on enhancements to improve the user experience, including features for multi-company scheduling and mobile app functionality.

If you ever have more insights to share or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

RJ S.

Accountant

Mid-Market (51-1000 emp.)

12/26/2023

"Accessible and Easy to Use"

5/5

What do you like best about Simpro?

I like about Simpro is that you can easily navigate different applications easily.

Their customer support is always available as well. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Their user interface must be updated because there are more user friendly designs out there. Review collected by and hosted on G2.com.

Carl M.

Small-Business (50 or fewer emp.)

10/4/2023

"Support is key."

5/5

What do you like best about Simpro?

simPRO provides a thourough process from start of jobs to invoicing.

It is (mostly) reliable and well supported.

All though simPRO is easy to use, there is a lot of support information to prepare for integration all the way throught to advanced use of the software. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Feature requests to meet company specific workflows are slow to impliment. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Carl,

Thank you for sharing your feedback on Simpro. We're delighted to hear that you find our platform comprehensive, reliable, and well-supported. We're committed to providing resources and support to help you get the most out of our software, whether you're integrating it or using advanced features.

We appreciate your patience regarding feature requests. We're constantly working to improve Simpro and enhance its functionality, and we take your suggestions seriously.

It's wonderful to know that Simpro has helped your business move away from paper-based processes, enabling you to complete jobs more efficiently, maintain structured job management, invoice faster, and provide reports with ease. If you have any further questions or need assistance, please feel free to reach out. Your success is our priority.

Best regards,

Simpro

Stuart H.

Small-Business (50 or fewer emp.)

10/4/2023

"Very good all round job management product for trades"

4/5

What do you like best about Simpro?

Good value for money from many features packed into one product, and the licensing model is great (pool of licenses for desktop users, cheaper individual licenses for mobile users). Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Not very intuitive interface, too many controls, which can't be hidden. The quote and job interface is particularly poor for managing jobs with many parts. It's also a bit buggy which can take time to fix. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Stuart,

Thank you for your feedback regarding Simpro. We're glad to hear that you find our product to offer good value for money and appreciate our licensing model.

We understand your concerns about the interface and controls. Improving the user experience is a top priority for us, and we've invested in tools to identify areas where we can reduce complexity and make the platform more intuitive. Your input in this regard is very important as it guides our ongoing efforts to enhance Simpro's usability.

It's also great to hear that Simpro helps you manage and track a high volume of jobs, making it easier to stay on top of your workload. If you ever have more suggestions or encounter any issues, please don't hesitate to reach out. Your success with Simpro is our goal.

Best regards,

Simpro

Jeffrey M.

Mid-Market (51-1000 emp.)

10/26/2023

"Simpro saved our operations!"

4.5/5

What do you like best about Simpro?

Simpro is easy to use, integrates with QuickBooks Online, and has excellent training resources and customer support. Their guided implementation process is unparalleled. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Terminology is Australia-focused in areas (while they add asterisks for US users, it's just not smooth enough), some features are clunky and un-intuitive, and simPOS (point of sale) isn't useful for our retail operations. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

We went from carbonless service call forms and a whiteboard calendar to Simpro. It is literally saving our scheduling, invoicing, and operations procedures from an analog nightmare. It is especially helping our recurring revenue accounts by helping to automate invoicing and payments. Simpro is saving us countless hours in overtime and is drastically helping us improve our customer service. Review collected by and hosted on G2.com.

Verified User in Utilities

Mid-Market (51-1000 emp.)

8/16/2023

"Good product for small businesses, not great after sales support"

1.5/5

What do you like best about Simpro?

simPRO is very easy to work around and where working on small jobs (that last between 1-5 working days) provides good information around job margins all in the one system.

I haven't seen many systems that can be used by Sales, Operations, Commercial and Finance and simPRO will do this for small, packaged jobs. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

simPRO does not cope well with larger, complicated jobs. There is no functionality to have multiple customers on the one job.

simPRO assumes that things are entered correctly first time and therefore there is a lack of ability to make corrections (for example no way to credit subcontractors).

Functionality to link to suporting systems was basic and we had to deal with this in-house.

After Sales support was poor, with our acount manager changing at least 4 times since implementation (3 years ago) Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Thank you for taking the time to share your thoughts on Simpro. We're pleased to hear that you find it easy to work with, especially for small jobs, and that it provides valuable insights into job margins.

We appreciate your feedback regarding the limitations you've experienced with larger and more complex jobs. We understand the importance of accommodating various job types and multiple customers on a single job, as well as the need for correction capabilities. Your insights in this regard are valuable to us, and we will certainly take them into account as we work on enhancing the system.

We apologise for the challenges you've faced with the functionality to link to supporting systems and the changes in your account management team. We recognize the importance of providing consistent support to our customers, and we are actively working to improve this aspect of our service.

If you have any more feedback or suggestions, please don't hesitate to share them with us. We value your partnership and are committed to making your experience with Simpro even better.

Best regards

Simpro