--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 424 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 424 scale: '5' date_modified: '2026-07-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 424 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users find Simpro's **user-friendly interface** enhances accessibility and smooth workflow, benefitting all skill levels. (8 reviews) - Users appreciate the **single source of truth** in Simpro, enhancing efficiency and reducing errors in data management. (5 reviews) - Users value Simpro's **user-friendly interface and comprehensive features** , making it ideal for all skill levels and workflows. (5 reviews) - Users highlight the **quick and comprehensive customer support** from Simpro, enhancing the overall user experience significantly. (4 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating workflows from quoting to job completion. (4 reviews) - Users value the **centralization** of all asset maintenance features, enhancing efficiency and reducing errors across processes. (3 reviews) - Implementation Ease (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) **What users dislike:** - Users find the **complexity of Simpro** overwhelming, particularly with setup and basic task execution. (4 reviews) - Users find the **complex setup** of Simpro challenging, requiring significant time and training to optimize its features. (3 reviews) - Users find the **difficult learning curve** of Simpro overwhelming, complicating setup and staff training for effective use. (3 reviews) - Users find that **improvement is needed** in Simpro due to a complex onboarding process and ongoing training challenges. (3 reviews) - Users find the **learning curve steep** due to the complexity and extensive setup required for effective use. (3 reviews) - Users find the **setup difficulties** of Simpro challenging, especially with onboarding and data migration. (3 reviews) - Setup Issues (3 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Madlen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Simpro?** The Support team is assessable and real people you can talk to. I like how they manage their idea portal as well. **What do you dislike about Simpro?** Integration with CRM is difficult as in simpro our clients are sites and have multiple contacts, while in the crm a contact can only be related to one site. **What problems is Simpro solving and how is that benefiting you?** Managing customer service from the quoting process to invoicing. **Official Response from simPRO O'Toole:** > HI Madlen - Thank you for taking the time to write down your thoughts about simPRO. Your feedback is so important to us. We pride ourselves on providing excellent customer service. We're thrilled that the team has been a resource for you. Please keep reaching out if you need assistance - we are always here to help! We're also happy to hear that the software is helping you manage your customer service by streamlining processes for you. We understand your frustration about your CRM integration. Please know that our development team is constantly looking for ways that allow for seamless integration into other systems so frustration like yours doesn't arise. This type of feedback is essential in helping us make our product better and easier for you to use. Thanks again for your review. We are proud to be a part of your business. ### 2. Clear system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Simpro is a straight forward system to use with the ability to run reports on specific data **What do you dislike about Simpro?** There is nothing that stands out for me. **What problems is Simpro solving and how is that benefiting you?** We are able to clearly colour code the status' of our jobs **Official Response from Simpro Marketing:** > Hi there, Thank you for your positive review of Simpro! We're delighted to hear that you find our system straightforward and easy to use, with strong reporting to empower your decision making. Your satisfaction is our top priority, and we're glad to know that Simpro has been meeting your needs effectively. Thank you for choosing Simpro as your business solution. We appreciate your trust in our platform. Best regards, Simpro ### 3. A 10 year relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Simpro?** On the whole easy to use with a responsive supportive team. **What do you dislike about Simpro?** Occasionally updates will have unintended consequences & BI experience could be improved **What problems is Simpro solving and how is that benefiting you?** Scheduling of 10000 recurring jobs which generate 90000 jobs per year **Official Response from Simpro Marketing:** > Hey there, Thanks a bunch for your awesome 10-year relationship with Simpro! We're thrilled that you find our system easy to use, and it means a lot to us that you appreciate our responsive and supportive team. We apologise that updates can sometimes throw a curveball, but we're always working hard to make sure they run smoothly. And don't worry, we hear you on the BI experience - we're continuously looking for ways to enhance it. It's fantastic to hear how Simpro helps you schedule those 10,000 recurring jobs, generating a whopping 90,000 jobs annually. That's some serious productivity! It’s great to have you on board, and we're here to keep supporting you for many more years to come. If you ever need anything or have more ideas to share, we're all ears! Regards Simpro ### 4. Simple to use, easy elements of a diary system and simple invoicing process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** The layout The Diary Element The ease of raising invoices **What do you dislike about Simpro?** staff reports are not focused on the invoicing element of the programme **What problems is Simpro solving and how is that benefiting you?** Not been informed **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your review of Simpro! We're thrilled to hear that you find the layout, diary element, and invoicing process simple and easy to use. We're continuously working to improve our reporting features, and your input helps us prioritise enhancements that align with our users' needs. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 5. Best thing since sliced bread! **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** The whole of the system has been designed to allow contractors to efficiently carry out their work, whether that's quoting for a tender, running a project or actually using Simpro's mobile app. **What do you dislike about Simpro?** Nothing to dislike, as all submitted ideas get attended to. Some hick-ups with their servers every now and again however it is a small issue. **Recommendations to others considering Simpro:** Try it!!! You'll never go back to your old system **What problems is Simpro solving and how is that benefiting you?** Our workflow has completely changed since the use of Simpro. It helped us to streamline our processes and allowed us to attend to enquiries/queries a lot quicker. ### 6. Simpro is the easiest and most comprehensive program for end to end job management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Simpro?** So many options available for multiple types of jobs **What do you dislike about Simpro?** ongoing training can be time consuming sometimes **What problems is Simpro solving and how is that benefiting you?** Tracking Inventory is the biggest win for us **Official Response from Simpro Marketing:** > Thank you so much for your amazing review of Simpro! We're thrilled to hear that our software offers the flexibility you need for the different types of work your business provides. Regarding ongoing training, we appreciate your feedback. Our team is dedicated to making training as efficient as possible, continuously working on improvements to save you time and enhance your experience. Keeping control of costs is vital, especially when it comes to inventory management. We're glad to know that Simpro has been instrumental in helping your business track inventory effectively. If you ever need further assistance, have more feedback, or just want to say hello, don't hesitate to reach out. We're here to help and always eager to hear from you. Best regards, ### 7. Very Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne s. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** The most helpful are the people who work there! I had an issue trying to upload some files and they were so helpful and patient. Simpro is also easy to use and finding help online is super simple. **What do you dislike about Simpro?** I wouldn't say I dislike anything. Perhaps just a couple of small modifications to the scheduling screen to help see more details on scheduled jobs (for example, click on a job to open it, rather than right-click, edit job). **What problems is Simpro solving and how is that benefiting you?** Updating price lists. We can export existing price lists, change them and re-import them with ease This makes us more productive as we are not having to refer to hard copies of suppliers price lists. **Official Response from simPRO:** > Hi there Leanne, Thank you so much for this kind review of simPRO! We are especially thrilled to hear about your great experience with our team. Our top priority is our customers, so it brings us so much joy to hear feedback like this. We are looking forward to continuing to support your business as it grows! ### 8. It depends on their use case as to whether or not I would recommend it to them. **Rating:** 4.0/5.0 stars **Reviewed by:** Tim D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Simpro?** It takes much of the load off Quickbooks, and gives us much more freedom in billing, invoicing, etc... The contact database is much more usable compared to our old CRM and to QBO as well. Linked items in the Catalog is a very handy and useful feature. **What do you dislike about Simpro?** A few of the deficiencies we have found so far are as follows (several of which have been submitted to SimPRO as a change for consideration): Sites can only be 1 level deep. This is unrealistic in a contracting world where a customer may have businesses they service, each of which may have several sites, and several rooms within each site to keep track of. Having sites be multi-level deep would be a great improvement. Much of the terminology is not standard US terminology. It would be easier to transition if the US version of the product were to use standard US terminology. (i.e. Bill vs. Invoice, Trade Price vs. Dealer Cost, Labor Rates vs. Schedule Rates and Fit Times, etc...). When entering an item into the Catalog, there is no field available to track a Manufacturer's Part Number (which is often different than the actual model number itself). This is common practice, and is supported on other platforms. Finally, training - it was done by the "firehose method". We were told about every single option and way of doing things. It was overwhelming. Granted, it's nice to have different ways to do things, but what we really needed was guidance to get us up and running in OUR SPECIFIC CIRCUMSTANCE, knowing that we could make changes along the way as we learned our needs better, and learned the system better. For example, if you contact Microsoft about a certain issue, they'll tell you exactly how to access the resource required to address this issue. We all know there are plenty of ways to navigate Windows or Office to access different things, but they have the good sense to tell us ONE way that works every time. As we learn the platform, no matter what it is, we all learn shortcuts and different ways of doing things. Trying to teach everything in an initial training is folly at best, and makes the process extremely painful and more difficult than necessary. Specifically, the notion of using Cost Centers was foreign to us, and this was not adequately explained during training. This is foundational to the creation of Quotes/Invoices/Jobs in SimPRO. Much work needs to be done to improve the onboarding process. **Recommendations to others considering Simpro:** Do your research. They are one of a very few that seem to have a good understanding of the contracting world, so they may be a good fit for your business. **What problems is Simpro solving and how is that benefiting you?** The accounting side seems to be easier to use than QBO. The mobile app is definitely an upgrade for us, and for our techs in the field. It's a bit more than we're used to in terms of setup and maintenance of data, but I think it's going to be worth it in the end, once we are fully up and running at our peak , **Official Response from simPRO:** > Hi there Tim, Thank you so much for leaving this detailed and insightful review. We want to express our appreciation as this is the kind of feedback that helps us grow as a company to better serve our customers. We are thrilled to hear that you have found more freedom with billing and invoicing with simPRO. As for your feedback on areas of improvement, these are all very valuable to us. We are pleased to hear you have submitted some of them to our Ideas Portal. We can reassure you that every idea submitted is reviewed by the simPRO team. Many factors go into prioritization of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions. We are also saddened to hear that the implementation process was overwhelming to your team. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process and are given various ways of doing things in simPRO. Moving forward, we have found that our Help Guide and Learning Toolbox are resources that can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. ### 9. SimPRO is a very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Thanh N. | Field Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Simpro?** Simpro has simplified processes that we previously struggled with such as scheduling team members for upcoming jobs. Viewing our profit and loss margins on our jobs. This has helped our company hone in on weaknesses to help us constantly improve our methods of working. **What do you dislike about Simpro?** I believe the delivery docket system under forms could use some improvement. A few features in forms could be improved to help streamline our way of working. I would like to see a feature where you could turn previously ordered items to be searchable that are not catalogued. **Recommendations to others considering Simpro:** SimPRO will help manage your business to increase efficiency and increase productivity **What problems is Simpro solving and how is that benefiting you?** The main problem we've solved here is our profit margins on our jobs. This has helped us improve internal ways of working to increase production. It has also helped us to decide whether to invest in further tooling by checking out profit and loss margins for certain jobs. **Official Response from simPRO:** > Hi there Thanh, thank you so much for leaving this kind review of simPRO! We are thrilled to hear that our software has helped to simplify your processes. Additionally, thank you for your insight into some form features that you would like to see. Please submit your suggestion to the Ideas Portal. We receive a lot of valuable feedback from our users worldwide who submit feature ideas to our Ideas Portal every day. Every idea submitted gets reviewed by the simPRO team. Thank you again, looking forward to continue supporting your business! ### 10. Simpro Software A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Colette F. | Director / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Simpro?** There are so many aspects to Simpro that we love i.e.Stock management, reporting and user workability but I find the support and video tutorials the most beneficial. **What do you dislike about Simpro?** I think it's important to communicate with the guys on what still needs to be done for specific jobs and there is a module to add tasks. Tasks don't work to well for us at the moment, because its not visible straight away on a dashboard, however as they work on that more it will be more useful. **Recommendations to others considering Simpro:** Simpro is the best software available for job management. I would 100% recommend the training too, it's worth getting someone to help set up. **What problems is Simpro solving and how is that benefiting you?** The reporting brings us the most benefit, we're able to report on so many things which help us manage our business and staff so much better. We're also able to automate these which saves us on time. **Official Response from simPRO:** > Hi Collete, Thank you so much for taking the time to review us! The reporting and workability behind the software is incredibly important to ensure our customers get as much out of the platform as possible. We are so appreciative of your kind feedback, and look forward to continue supporting your business! ### 11. Great product, transformed our business **Rating:** 4.0/5.0 stars **Reviewed by:** Steven D. | Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** The scheduling has been a great asset for our time management. Purchase orders and the auto receipting on invoices is a huge time saver. **What do you dislike about Simpro?** A couple of glitches in how stock in job sheets is managed, and technician's travel logging would be good. Also some sort of SMS for when the technition is on their way like service mate. **What problems is Simpro solving and how is that benefiting you?** The use of purchase orders has been a huge benefit for efficiency and stock monitoring. This has also saved a lot of time processing jobs. The prebuilds and ground plan integration works well also. **Official Response from simPRO:** > Hi Steven, Thank you so much for leaving this detailed review of simPRO! We are thrilled to hear that our software has helped your business save time and become more efficient. Streamlining your entire business from initial customer contact to payment and invoicing is so important, and we are so happy to support you in that journey. Looking forward to continue working with you! ### 12. Easy to use, kind staff **Rating:** 5.0/5.0 stars **Reviewed by:** Reck D. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Simpro?** I think it is very easy to use, they have continuous improvement and the support team is very helpful and kind **What do you dislike about Simpro?** I feel like I'd need better guidance on how we can make the system more suitable for our business, however, we weren't able to find someone from their team that can do that. This leads us to keep doing small improvements without the ability to look at the bigger picture. **Recommendations to others considering Simpro:** Try one of their demos and make sure that is suitable for your business. I believe Simpro is a great tool and they give great support. **What problems is Simpro solving and how is that benefiting you?** I have submitted some ideas and they are underway to being approved. It is very good to see our ideas being voted and implemented by Simpro as it shows that they care about their clients and that they believe in the power of collaboration. **Official Response from simPRO:** > Hi there Reck, Thank you so much for taking the time to leave this review! We are thrilled to hear that you have seen constant improvements in the software, and that you are seeing your ideas be reviewed by our team. The Ideas Portal is very important to us as customer feedback is vital to our software's success. We thank you for your business, and are looking forward to continue supporting you! ### 13. Very good all round job management system **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** How smooth and easy it is to use Simpro, speed and availability are always first class. The help function is good, and I like the new reporting tools. **What do you dislike about Simpro?** The process for getting changes actioned. I'm not too fond of the voting system as I feel a lot of good suggestions for all customers gets missed or delayed **What problems is Simpro solving and how is that benefiting you?** As a company, our customer engagement has definitely improved as we utilize Simpro, we get information to the customer far quicker including reports, quotes etc. **Official Response from simPRO:** > Hi Paul, Thank you so much for leaving this detailed review of simPRO. We are so happy to hear that your customer engagement has improved since implementing simPRO. We hope our software continues to be the ideal job management system for your business. Looking forward to continue supporting you! ### 14. The Training and intergration were better than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Simpro?** We had nothing before SimPro, the system works well, and does all we need, I like that the program is updated regularly, and we use the scheduling feature for every job. **What do you dislike about Simpro?** Being able to move the time when a mechanic uses the wrong job number. I would also like to be able to add an activity to a job number as a sub-item. The mobile app could use some improvements so the mechanics dont cross jobs with the wrong info. **Recommendations to others considering Simpro:** I did my homework before getting SimPro, THis product has great support, you will get the help you need. **What problems is Simpro solving and how is that benefiting you?** SimPro is keeping all the work we need to do visible, we are billing work and making sure the customer is being served, and the leads function helps the sales side keep track of new work. **Official Response from simPRO:** > Hi Mike, Thank you so much for leaving this kind review of simPRO! We are always working to constantly improve the product, so we really appreciate that feedback. We also really enjoy the idea you have shared above. We receive a lot of valuable feedback from our users worldwide who submit feature ideas to our Ideas Portal every day. Every idea submitted gets reviewed by the simPRO team, and we would love to hear from you. Looking forward to continue working with you! ### 15. Great Package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Simpro?** Allocating jobs to staff in the field and seeing the job starting, progressing and completing . Having a job loaded in the system avoids accidentally losing a real job **What do you dislike about Simpro?** Being unable to download multiple pictures in one step. Each image has to be opened individually and then downloaded to the computer. I don't. always need to view them prior to downloading **What problems is Simpro solving and how is that benefiting you?** Keeping track of individual job attendances and costs per visit. Tracking, recording and storing on and off-site times. This has been a cost capture that reflects our actual cost per job. ### 16. Multi click hell **Rating:** 1.5/5.0 stars **Reviewed by:** Pip S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Simpro?** Handles Job management like a star! Easy to follow. **What do you dislike about Simpro?** It is horrendously click-heavy, and other functions such as simple CRM are unintelligible. The reporting is the antithesis of agile - complex and static. It can provide a semblance of what you need but cannot produce filterable reporting amongst others **What problems is Simpro solving and how is that benefiting you?** It is brilliant at job management - case management, and stock control. **Official Response from simPRO:** > Hi there Pip, Thank you for leaving this detailed review of simPRO! We take this feedback very seriously and appreciate the time you have taken to provide it. I am sorry to hear that you are having a less than ideal experience with our reporting functions. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again! ### 17. Our experience **Rating:** 4.5/5.0 stars **Reviewed by:** mail C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Simpro?** The change from our previous software meant we could do more reporting and keep a closer eye on our spending on our jobs. **What do you dislike about Simpro?** I guess it's the learning required to get up to speed with the software - it's such a beast so much knowledge based learning. but like anything you have to put the time in. **Recommendations to others considering Simpro:** It is certainly worth looking at as software that runs your business management of jobs **What problems is Simpro solving and how is that benefiting you?** Not necessarily problems solved, but working in one system that we as a business can grow with has to be a big benefit. Having staff use the software is a time saver as well, everything is in the system they require to do their job efficiently now. **Official Response from simPRO:** > Hi there, Thank you so much for your kind feedback! We are thrilled to here that simPRO's reporting capabilities has helped your business grow and increased your efficiency in an all-in-one software. We are looking forward to continuing to support your business. Excited to see what the future holds! ### 18. Great Managmement Software **Rating:** 4.0/5.0 stars **Reviewed by:** Kristian W. | Mechanical Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** SimPro is very helpful at enquiry management, integrating accounting, with invoicing aswell as applications for payments, all under one umbrella. **What do you dislike about Simpro?** SimPro can be quite complicated to use, and the descriptions used are different from what's used in our industry, it would be good if these could be modified to be more industry-specific. **What problems is Simpro solving and how is that benefiting you?** SimPro is helping us integrate accounting, with invoicing as well as applications for payments, all under one umbrella. **Official Response from simPRO:** > Hi there Kristian, Thank you so much for leaving this review of simPRO! We really appreciate the feedback, and are thrilled to hear our all-in-one software is supporting your business growth. We look forward to continue working with you! ### 19. Energypoint **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus B. | Sales & Administration Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Simpro?** Job scheduling and job/quote creation and catalogue import **What do you dislike about Simpro?** Not being able to amend an invoice once created. **What problems is Simpro solving and how is that benefiting you?** Reduction in paperwork and the ability to invoice quicker **Official Response from simPRO:** > Hi Marcus, Thank you so much for taking the time to review simPRO! We are so happy to hear that the software has helped to increase the efficiency in your business. We look forward to continue working with you! ### 20. Recommendation would depend on the needs of the business - not going to suit every business model **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Simpro?** Pre-builds are probably what I use most. Makes quoting quicker. If I could get the rest of the management team into using technology it would make the business alot more efficient! **What do you dislike about Simpro?** Probably the per-user licence costs - adds up for a small business with several field staff. Not all are foremen but sometimes do jobs on their own so would be good if everyone could have access but too costly @ $18 per person. It would also be good if the mobile version was more suited so that photos could be added more simply when the manager is out looking at a job and doing a quote. **What problems is Simpro solving and how is that benefiting you?** We are able to track job hours and costs now and record what staff members did each job. Better for keeping all the information about each job in one place and having a record and history about each job. **Official Response from simPRO:** > Hi there, Thank you so much for leaving a review of simPRO! We love to hear quoting has been made much more efficient. Additionally, thank you for leaving that insight regarding simPRO Mobile. We recommend submitting these ideas to our Ideas Portal. Every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again! ### 21. User friendly - great business tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Simpro?** Everything is traceable - from the beginning of a job to it fruition. **What do you dislike about Simpro?** Very click heavy - but this is expected when the system encompasses all aspects of a business. **What problems is Simpro solving and how is that benefiting you?** We are currently looking into the asset management side of things, so that should help in service jobs. **Official Response from simPRO:** > Thank you so much for taking the time to write a review of simPRO. Your feedback means so much to us. We are happy to hear that the software is helping you successfully manage your business and we’re excited that you are looking into asset maintenance. If you have any questions, please feel free to reach out to your account manager or our support team and we will be happy to walk through all of the benefits that program can offer. Thanks for allowing simPRO be a part of your success. ### 22. Excellent system - Would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Financial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Simpro?** An easy to use CRM that integrates directly to our Accounts package which has improved cashflow and administration procedures no end. **What do you dislike about Simpro?** Not being able to quickly move stock between jobs. Also not being able to create a quote from a job so that the two are linked would be really useful. **What problems is Simpro solving and how is that benefiting you?** I haven't looked into this area recently so am unable to comment **Official Response from simPRO:** > Hi Amanda, Thank you for taking the time to leave a review! We are so happy to hear that simPRO has helped to improved cashflow and administration procedures within your business. Looking forward to continue supporting you and your business! ### 23. Odd User Experience, some powerful functions and integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Simpro?** The jobs interface is very pleasant to work with, and the costings function covers everything/ is easy to use once you get the hang of it. **What do you dislike about Simpro?** Certain panes don't open their own tab, so you can't easily switch back to them. Some filters that I hoped would be easy to use, or present, aren't there. The BI reporting is so slow it's unusable. **What problems is Simpro solving and how is that benefiting you?** The biggest improvement from our previous system has been being able to have separate sites and customers, with linked relationships. This helps us model the more complex relationships between clients and customer assets. **Official Response from simPRO:** > Hi there, Thank you for leaving this review! We are so happy to hear that both the jobs interface and the costing function has helped your business. Additionally, we appreciate hearing your feedback on filters and BI reporting. I would love to assist you in making sure that the system works for you in the best way. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. Thank you again for this review, we look forward to continue working with you! ### 24. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** It is easy to use for scheduling multiple jobs and keeping track of stock. **What do you dislike about Simpro?** Receipted stock doesn't show in the catalog, you have to enter in 2 different areas. **What problems is Simpro solving and how is that benefiting you?** Keeping track of unpaid invoices in easy, sending out bulk statements each month is as easy as a click of a button **Official Response from simPRO:** > Hi there, Thank you for leaving us a review! We are so happy to hear you have found the software easy to use and implement into your day to day operations. Looking forward to continue supporting your business! ### 25. Conversion takes time, but done right this is an amazing program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** Ease of looking up info about sites and past jobs. Ease of entering items into the catalog and ordering. The link to Quickbooks is GREAT. Linking Customers and sites is easy. **What do you dislike about Simpro?** Mobile app needs alot of work yet have not fully brought our company to using this due to limitations. Would like better ability to customize forms for auto processing monthly invoices. Due to our wide range of products and services Maintenance Planner is not a module we will be able to use effectively. This is kind of sad because that was a piece we were most looking forward to. **Recommendations to others considering Simpro:** Fantastic product to help your company grow! **What problems is Simpro solving and how is that benefiting you?** Alot of items with mobile, duplication of activities. Not being able to see notes about past jobs for site on mobile (THIS IS HUGE!), Can't have a job go past midnight. **Official Response from simPRO:** > Hi there, Thank you so much for your review! We are thrilled to hear that simPRO has streamlined your operations, and you have found great success with our QuickBooks integration. Your feedback is incredibly valuable to us, and helps us to constantly improve our product (such as the mobile app). We are looking forward to continue supporting your growing business! ### 26. Best tool for contracting companies **Rating:** 5.0/5.0 stars **Reviewed by:** Molly I. | Office/Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** - The help guides and chat feature. - How easy it is to quote, invoice, create and receipt purchase orders - Xero transfer - Customisable to suit the company - Private notes and history logs - Documents from eForms going directly to the relevant job **What do you dislike about Simpro?** - The new autosave feature is not able to be permanently turned off. - Auto adjust saying an invoice has been sent to the client when it hasnt. **What problems is Simpro solving and how is that benefiting you?** - Invoices are sent out promptly - Project management - Easy scheduling. - Plant and Equipment management **Official Response from simPRO:** > Hi Molly, Thank you so much for leaving this review! We are thrilled to hear that simPRO is a great tool for your business. Our customers are our number one priority, so it is great to hear you have found the software to be a great fit for your company. We look forward to continue supporting your business! ### 27. Full end-to-end job management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Business Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** An integrated solution that allows leads to be converted to quotes then to jobs and then fully invoiced with simple and straightforward, logical workflows. We are a complex business and whilst there are competitors to simPRO none could fully demonstrate everything we required. **What do you dislike about Simpro?** Scheduling has improved for PPM based works but there is scope for greater flexibility. There is no native ability to complete regular vehicle checks - there is a work-around but this is less than ideal. **What problems is Simpro solving and how is that benefiting you?** We have greater visibility of work, improved internal communications and significantly improved communications with customers which are now more consistent than ever. **Official Response from simPRO:** > Hi there Chris, Thank you so much for this wonderful review! We sincerely appreciate your business, and feedback. We understand that a complex business like yours requires visibility and internal communications, so we are thrilled to hear you have been able to find that in simPRO. Looking forward to continue supporting your business! ### 28. SimPro is fairly easy to use but lacks some functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Simpro?** Ease of use and access from anywhere, also has a fairly good service management system **What do you dislike about Simpro?** Lack of functionality when it comes to manufacturing, job planning & organization of multiple projects, timekeeping, and job costing **What problems is Simpro solving and how is that benefiting you?** I don't have any current problems that SimPro is solving for me **Official Response from simPRO:** > Hi there, Thank you for taking the time to leave this review of simPRO. We sincerely appreciate your response and take this feedback seriously. I would love to assist you in making sure that the system works for you in the best way. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. Please reach out to further discuss any problems you are having. Have a great day! ### 29. Industry standard software for industry based business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Simpro?** Generates quotes, jobs, invoices, has a great system for controlling spare parts, adequate interface for field technicians, is fully customisable, applications to control company owned vehicles and assets I.e special tools etc. **What do you dislike about Simpro?** There are certain functions it doesn’t do which other people complain about but to me they certainly aren’t deal breakers, but in saying that there are ways and means of controlling those problems. The biggest dislike for me is that you always get one or two people that don’t seem to want to get their head around the logic of how it works, it is a tool to help everyone complete their work in a timely manner in which it does. Learn to use the tool. **What problems is Simpro solving and how is that benefiting you?** Job control, parts control, better communication with technicians and clients, good reporting systems. The business is able to cope with a higher turnover more efficiently,better in house communication with office team. **Official Response from simPRO:** > Hi there, thank you so much for your kind words. We are looking forward to continuing to support your business growth. Wishing you all the best! ### 30. the organisation of this has made my plumbing company a better running business **Rating:** 5.0/5.0 stars **Reviewed by:** Nic L. | Plumber Drainer Gas Fitter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** organising material has never been easier with pre builds **What do you dislike about Simpro?** Not being able to take multiple photos on attachments / not being able to view thumbnail attachments on the desktop **What problems is Simpro solving and how is that benefiting you?** solved my organising material and saving time in the mornings to getting to site. **Official Response from simPRO:** > Hi Nic, Thank you so much for leaving this kind review! It is feedback like this that drives us to constantly improve our software to ensure customer experience is the best it can be. We are so happy to hear your plumbing business has seen valuable improvements in organisation and efficiency since implementing simPRO. Looking forward to continue supporting your business! ### 31. Simple & efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simpro?** Simple and clean views. Easy to navigate. Reports pre-built to run from day 1. Easy to amend / update records. Online quote acceptance, Automatic triggers reduce manual admin and increase the efficiency of processes. Online chat support are super helpful! **What do you dislike about Simpro?** You cannot apply a discount per line item when quoting. Mark-up can be used to amend the selling price but the customer does not see the discount they have received on the Quotation. You cannot delete multi-currency Catalogue items! This is really frustrating. Not all object fields can be uploaded via an Import, so manual input is required. **What problems is Simpro solving and how is that benefiting you?** More efficient and smart scheduling. Reducing travel time and repeat visits. Online acceptance of quotations. Customers no longer need to print, sign, scan and return. **Official Response from simPRO:** > Hi there, Thank you so much for taking the time to review simPRO, your feedback is incredibly important to our team! We understand that working in a software that increases efficiency is essential to the success of your business. Looking forward to continuing to support your business' streamlined operations! ### 32. Stream lined our whole job management process **Rating:** 4.5/5.0 stars **Reviewed by:** Craig F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Simpro?** It is easy to set up and you can make changes as you understand what you need as a business. It integrates with Xero which is great for accounting **What do you dislike about Simpro?** The details from the service jobs do not transfer to Xero invoicing **Recommendations to others considering Simpro:** Tell them everything about how you currently work and what you want to move towards. **What problems is Simpro solving and how is that benefiting you?** We have full visibility of where our jobs are at so can pick up on any over cost jobs in real-time. **Official Response from simPRO:** > Hi there Craig, We cannot thank you enough for this kind review. We are thrilled to hear you have found great success with simPRO as your company grows and changes. Our priority is to ensure that the software fits your business model and functionality. Looking forward to continue working with you! ### 33. SimPro Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Tim G. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** The initial meetings were to find out if the program was a good fit for our business. After that, the training was thorough and complete. **What do you dislike about Simpro?** Configuring the program to meet your specific needs was sometimes confusing in that without the experience to know the options you had to rely on your best information to program properly. **What problems is Simpro solving and how is that benefiting you?** Detailed cost analysis with proper workflow management of projects. **Official Response from simPRO:** > Hi Tim, Thank you so much for leaving this review of simPRO! We are so happy to hear about your experience with our Implementation Specialists. Our training process is robust; it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. We look forward to continue working with you as your business grows! ### 34. Its clunky and the software is not updated nearly enough **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Simpro?** Its powerful with reporting, pre builds and work flows **What do you dislike about Simpro?** Its clunky to schedule and to see monthly views. There has been little to no development in the time that we have been using simpro. It is hard for multiple employees to log time in different jobs. **Recommendations to others considering Simpro:** Be carefull, this software requires alot of back end setup and knowledge. Its not easy to setup and will require external help to get it right. **What problems is Simpro solving and how is that benefiting you?** The problems I have I am outsourcing to other consultants, the simpro onboarding process cost a crazy amount of money that did nothing for our business. To the point we almost scrapped the project all together. ### 35. I found Simpro easy to adapt to and use and it is very easy to get aroubd the site. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Simpro?** The reports the system offers - especially the BI reporting. **What do you dislike about Simpro?** To be able to add more fields in the job page - so to bee able to add custom fields **What problems is Simpro solving and how is that benefiting you?** Any employee can see where a job is upto and who was last to update a job **Official Response from simPRO:** > Thank you so much for taking the time to leave a review. We are thrilled to hear that our software is helping your business by providing you with actionable reports and insights into your business as well as helping you and your employees to track jobs more efficiently. We are always looking for ways to improve our product and therefore take all of our customer’s suggestions seriously. Your feedback on how to improve the software will be taken into consideration. Please reach out to us at any time with any questions or additional suggestions. We value your business and are honored to serve you. ### 36. Simpro - Great Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl H. | Operations Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Simpro?** Simpro has the adaptability for our needs, It allows us to use a single platform for all our scheduling, client management and jobs. **What do you dislike about Simpro?** delays in implementing suggested ideas or multiple requests required to get features adapted. **What problems is Simpro solving and how is that benefiting you?** prior to having Simpro, we had an archaic outdated management software platform that did not allow us to effectively manage inbound and outbound stock. **Official Response from simPRO:** > Hi there Daryl, Thank you so much for your kind words. We are thrilled to hear you have found value in having scheduling, client management and job management all within simPRO. It is success stories like yours that inspire our team to continue innovating! Wishing you all the best. ### 37. Simpro review **Rating:** 4.5/5.0 stars **Reviewed by:** Diane R. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Simpro?** there are a lot of ways to search for your items **What do you dislike about Simpro?** that you have to set up jobs for everything **Recommendations to others considering Simpro:** check it out first to see if it works for you **What problems is Simpro solving and how is that benefiting you?** scheduling. all jobs are on the calander **Official Response from simPRO:** > Hi Diane, Thank you so much for leaving this review! We are so happy to hear that job scheduling features within simPRO has benefitted your business. Looking forward to continue supporting you and your business! ### 38. Love the program, training over phone does not work for me **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Simpro?** Inventory, scheduling, call creation and cant think of anything else **What do you dislike about Simpro?** The builds, easy to mess up. No real training, over phone is not proper. **What problems is Simpro solving and how is that benefiting you?** None, had to switch from old program due to no longer available **Official Response from simPRO:** > Hi there, Thank you for leaving this review and honest feedback. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. Once again, we would like to sincerely apologize for any negative experience you have had, and look forward to improving your experience as we continue our relationship. ### 39. SimPro Rating **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | System Implementation and Training, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Simpro?** SimPro is a very flexible and robust job costing system. From an administration point of view, I particularly enjoy the Security Group feature whereby you can enable or disable access to feature by role. Further to this, i find that the project overview is a great snapshot of job progress and profitability. **What do you dislike about Simpro?** SimPro is a little short on reports and when you have created custom fields these tend to garble the information if you use the BI tool. **What problems is Simpro solving and how is that benefiting you?** True labor content and accurate costing of labor and parts/external contractor costs are now being gathered correctly and in a timely manner. Automatic triggers and status codes create notifications so that developing issues are reported before they get out of hand. For the companies i have worked for using SimPro, there has been a significant gain in transparency for both the physical operation and the financial situation of the jobs and the company as a whole. ### 40. Buggy unreliable program that creates more problems than it solves **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** When it doesn't clear all my work data. The support team are helpful but they shouldn't need to deal with as many problems as this terrible beta basically beta version of a program has. **What do you dislike about Simpro?** That's it unreliable, clears data randomly, and incentivises company's to push more and more admin work onto people in the field. **Recommendations to others considering Simpro:** Wait for them to perfect this app to avoid the horrible headaches for people in the field **What problems is Simpro solving and how is that benefiting you?** No problems. It's just a horrible experience in general. If it worked the way it should that would be great but far too often it clears hours of work with no way to recover it. Also not being able to have multiple people in a job at the same time for fear of losing data is just ridiculous. How can something like this be overlooked? Seriously! **Official Response from simPRO:** > Hi there, thank you so much for taking the time to voice these concerns. We are deeply apologetic for any inconvenience that you have experienced. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support and they will help to resolve these problems that you are encountering. Once again, we would like to apologize for the experience you have had with us thus far. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. ### 41. Its a product that will be alot better in 10 yrs. **Rating:** 1.5/5.0 stars **Reviewed by:** Joe P. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Simpro?** nothing comes to mind. maybe, fairely good up time. **What do you dislike about Simpro?** almost everything, its really ridgid, and server side intensive. it was probably cutting edge 10 years ago. Really lazy duplicate form submission protection. field staff are forever wiping out each others test results. you can tell its not design to have multiple technicians on the one site, dealing with the same list of assets. if i had to pick 1 thing that drive me mental.... insert field in all sections are really limited. and the scheduler. from the 90's!! by now 2 user should be able to view the same schedule and see each others changes in real time.. common! Another thing i hate, is how a failed asset must be linked to a failure point before it can be quoted. this should be optional **Recommendations to others considering Simpro:** If your currently using paper job sheets and booking all your jobs out of an excell spread sheet.... simPro is better than that, but only just. don't expect any support ticket to be resolved.... at the end of the day, its a product servicing 1000's of builds, nothing gets changed or fixed for "you". If it annoys enough people they will get to it with a major update eventually. If you want something that is barely functional as is. and gets expenentialy more expensive as you buy all the addons that make it actually work and as your employee list grows.... then simpro is for you. Otherwise, keep shopping around. additionally, if you decline to participate in a review giving them the fair warning that it wont be a good one.... they will keep badgering you to do it until you do.:) **What problems is Simpro solving and how is that benefiting you?** its a function CRM system. As a replacement to the old carbon copy paper book system, its better that what the company had. ### 42. A positive Transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Fraser W. | Project Manager and Head of Health and Safety , Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Simpro?** Flexibility there are often multiple ways to achieve the results required **What do you dislike about Simpro?** At the point of writing, this review Parts are allocated to the Job rather than allocated to assets being worked on, which is the most disapointing thing about the software as it is an asset management system. They do have an ideas portal and they do make changes frequently so this may change in the future. We also find the addons such as SimTrak and EForms heavily overpriced, we would have liked these features to keep everything in one place but we can get them half the price elsewhere. **Recommendations to others considering Simpro:** I brought the SimPro software into our business in an effort to reduce manual data entry, improved stock control and asset management - it significantly changed our business and the further we progressed with it's implementation the more options and efficiency improvements became apparent. We have saved on time, money and we need less staff to perform the unnecessary task - we let SimPro handle that so our people can be put to better use. **What problems is Simpro solving and how is that benefiting you?** Significant reduction in manual data entry - and we were able to provide our Office Staff, Field Base Staff and Customers access to the same platform communicating together, whereas previously we were having to API different programs together, which was unstable. ### 43. Its good... when it works **Rating:** 3.0/5.0 stars **Reviewed by:** Dan W. | Service Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** I'm a field engineer, it's great for keeping track of my work schedule and is quite straightforward to use **What do you dislike about Simpro?** It suffers from a lot of bugs and updates to fix them are very slow at being rolled out. This is on both the Connect and eForms apps. For example, the Connect app screws up if you use the Task functions, also you cannot download PDF attachments on jobs. This issue has been around for it over 6 months now and still hasn't been fixed. However the SimPro Mobile app is usually ok and very rarely goes wrong, I tend to use that app more often now but as far as I'm aware an additional cost has to be payed in order to use it. **Recommendations to others considering Simpro:** Be prepared for some frustrations when it doesnt work properly **What problems is Simpro solving and how is that benefiting you?** Compared with the last system my company was using, Teseract, this is much easier and quicker to use. ### 44. Amazing Product **Rating:** 3.0/5.0 stars **Reviewed by:** Josephine J. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** Our organization appreciates the ability to quote, create a schedule, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again or losing track of time. Projects are also easy to manage in terms of creating stock for a specific cost center, and you can easily view the materials that you have allocated to the project on the project overview function. It's fantastic software. **What do you dislike about Simpro?** Cons: There are major areas that simPRO can improve, eg - The stock value report which reflects stock that we nolonger have, stock that we have already invoiced. We would also do with a stock movement report which is more transparent than that stock history function. simPRO's employees portal is a wonderful feature except the fact that the technicians have access to all storage devices and not only their restricted storage device. It would be better if they can act quickly especially when an issue has been escalated to their development team it takes months for the issue to be addressed which is quite frustrating. **What problems is Simpro solving and how is that benefiting you?** Putting notes on the jobs and PO's makes it easy for us to see where we are coming from and where we are going on a job. ### 45. When it hits the target, it's a bullseye. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** We chose simPRO over similar packages because it uniquely offered stock, multi-company and multi-currency capability. Provided that you're in a relevant industry, you do the legwork and due diligence and take the time to properly and carefully implement simPRO, it will work well. Very well. But you will need to study your processes and workflows and analyse where they differ from simPRO's own inflexible interpretation of how a service management workflow should operate. It has given us much more insight into the profitability on each job, and we have much more visibility on the position of the business and where we can make ongoing improvement. In short, it has transformed the way we work, and for the better. Whilst not encouraged, customisation is possible, and we found that aspect to be very fairly priced and quickly turned around. We are also very happy with the support, whether that's a quick chat message, or a more indepth support request. **What do you dislike about Simpro?** The major downside for us is that we're not in one of simPRO's intended customer markets: as such, we have bent and twisted both simPRO and our own processes, sometimes to breaking point, in order to make it work for us. I also feel that some of the 'improvements' rolled out are actually a step backwards, which can be very frustrating, and I wish it was possibly to easily connect our data to external reporting and data analysis packages. **What problems is Simpro solving and how is that benefiting you?** We needed to optimise the scheduling of our service engineers, and speed up the 'end to end' process from receiving the go-ahead for a job through to invoicing and getting paid on time. In the two and a half years since we went live, all of these objectives have been met. ### 46. Simpro is good but still needs work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** I use Simpro mostly for quoting. The ability to complete take offs in Groundplan, then push straight into a Simpro quote is pretty awesome **What do you dislike about Simpro?** There are a number of screens where you can see what is in the quote, but none of them give a good overall picture. If something in a quote needs editing, you have to go into each cost centre individually. Can be quite tedious. **What problems is Simpro solving and how is that benefiting you?** We are currently using it to try and get more accuracy in our quotes, and speed up the process. **Official Response from simPRO:** > Hi there, thank you so much for your review here of simPRO. Your input is very important to us, and we appreciate the insight you have expressed. ### 47. Intensive Job Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney W. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Simpro is a great program to use for service-based work. The use of a phone app for our Technicians makes it easy for them to know what sites they need to go to and the work they need to complete. It is also convenient being able to store all past work history, including past invoices, site photos, job notes etc. Overall, a wonderful program. **What do you dislike about Simpro?** It is sometimes challenging to maximize every feature of Simpro as it is a very comprehensive software. Setting up some of the features can require a fair portion of time and trial and error to get them up and running. **Recommendations to others considering Simpro:** Definitely worth the effort! **What problems is Simpro solving and how is that benefiting you?** Simpro solves poor communication lines with our service technicians and allows jobs to be turned into Invoices very quickly. It is easy to create reports to find out the value of each of our customers. It is also very straightforward to look up Supplier Purchase orders and to cross-check these. ### 48. Very good, it's a complex set up so the 3 day training helps, support is great and feature packed **Rating:** 4.0/5.0 stars **Reviewed by:** Paul F. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** Once the initial set-up is done to add catalogues and pre-build custom prices for jobs it makes the job of quoting much easier and the customer gets a much better in-depth quote. Once we start using it for jobs too it will help us to track the products we need for jobs. **What do you dislike about Simpro?** It is complex so takes quite a bit of work to get started. Had a couple of problems at the start but support has been very helpful. Doesn't quite take over from a CRM. We didn't use a lot of the functionality of the CRM so this didn't matter. I would guess if you was using the CRM heavily then you might need to have the two systems. **What problems is Simpro solving and how is that benefiting you?** Helps to make quoting easier. Job management will be a lot better and the ability to track stock. leads are all pulled in from our webform so we've scrapped zoho crm - we had issues with the support from zoho. ### 49. Would recommend simPRO to a friend, colleague or business owner looking for a one stop shop. **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Simpro?** - The availability to track all jobs from initial planning right through to the invoicing stage. - The user interface is very easy to use, the layout is simple and the menu's can be navigated easily. - Training that is provided for the implementation stage is second to none. No question was too stupid, and I felt like the time was taken to show me everything I needed to be able to operate simPRO. **What do you dislike about Simpro?** - Creating large amounts of recurring jobs can be very time-consuming. - A number of engineers have requested a travel home button after they have finished a job. **What problems is Simpro solving and how is that benefiting you?** - Tracking the progress of jobs. - Setting dates for jobs, being able to see what jobs are coming up and ones that have already been completed—enabling us to keep our customers up-to-date on jobs. - Keeping track of complete and invoiced jobs and how much each job is worth. ### 50. simPRO - GAME CHANGER **Rating:** 5.0/5.0 stars **Reviewed by:** Craig p. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** simPRO enables all project information to be in one place and easily accessible by the entire team. The efficiency it has brought to our process is outstanding and has eliminated the requirement for further recruitment. **What do you dislike about Simpro?** The scheduling is a little clunky It would be great if there were a way to apply travel / fuel costs to projects and operatives **Recommendations to others considering Simpro:** Absolutely go for it you will not be disappointed It's not easy to make the change however, once you have completed your build and start to use simPRO, you very quickly begin to think how you ever got by without it! **What problems is Simpro solving and how is that benefiting you?** Everyone is accountable We are now able to analyze cost control and understand where mistakes may have occurred at the point of costing / quoting The accessibility to project information is fantastic, and as long as you have an internet connection, you can work from anywhere. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+12%3A12%3A28+-0500&secure%5Bsession_id%5D=876db387-7d65-4f57-90d2-c69986d7209c&secure%5Btoken%5D=3a132213f126b56a9ed32d14d4ab5f9473fd0aac4ef4c8adf981eb49fe7a9ed5&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [EzzyBills](https://www.g2.com/products/ezzybills/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [MYOB Acumatica](https://www.g2.com/products/myob-acumatica/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage 50cloud Accounting](https://www.g2.com/products/sage-50cloud-accounting/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (500 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (366 reviews)