--- title: Simpro Reviews meta\_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 454 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 454 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews & Product Details Visit Website Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. * * * Product Website Simpro Seller [Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb) Discussions [Simpro Community](https://www.g2.com/products/simpro/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Simpro Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/simpro/pricing) ## Simpro Integrations (19) What do users say about integrations? Verified by Simpro [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bluebeam ](https://www.g2.com/products/bluebeam/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EzzyBills ](https://www.g2.com/products/ezzybills/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Faire – QuickBooks Online - QBO ](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Groundplan ](https://www.g2.com/products/groundplan/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit QuickBooks ](https://www.g2.com/products/intuit-quickbooks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MYOB Acumatica ](https://www.g2.com/products/myob-acumatica/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online Advanced ](https://www.g2.com/products/quickbooks-online-advanced/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage 50cloud Accounting ](https://www.g2.com/products/sage-50cloud-accounting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Square Payments ](https://www.g2.com/products/square-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe Payments ](https://www.g2.com/products/stripe-stripe-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero ](https://www.g2.com/products/xero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero Practice Manager ](https://www.g2.com/products/xero-practice-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Edward B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward B.") EB Edward B. President Small-Business (50 or fewer emp.) 7/28/2026 "Good program but has its drawbacks" 1/5 What do you like best about Simpro? It’s easy to use once you’ve had proper training. However, the initial setup and training tend to go in circles and leave out half of the program, so you don’t actually learn how to use everything. Maybe for some people that’s what they want, but it wasn’t helpful for me. Review collected by and hosted on G2.com. What do you dislike about Simpro? Your tech support teams sucks your team is more worried about pushing sale of the product than ensuring customer knows how to use it and is comfortable with its operation when you need technical assistance you have to wait up to a month to get a response usually you get told just use the help guides Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Right now, it’s just nice to have everything in one place that’s accessible and ready to use—things like reports, billing, access to previous work, and the customer portal. It means I don’t have to use multiple programs to keep the business running, and I can also use prewritten scopes and terms, etc. Review collected by and hosted on G2.com. Show More 8/10/2026 Current UserValidated ReviewerSource: Organic ![Kieran A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kieran A.") KA Kieran A. Director Small-Business (50 or fewer emp.) 7/31/2026 "Review requirements and licensing carefully before signing -frustrating and disappointing experience" 0/5 What do you like best about Simpro? Unfortunately, I’m unable to identify a positive aspect of Simpro because we never reached the point where we could use the system effectively. In our experience, the service and implementation fell significantly short of what we understood had been promised. When we raised these issues, we felt that our concerns were not resolved adequately and that Simpro continued to hold us to the contract despite the problems we experienced. Review collected by and hosted on G2.com. What do you dislike about Simpro? The implementation and customer service fell significantly short of our expectations. In our experience, the system did not work as we understood it had been presented, which meant we were unable to use it effectively. Despite repeatedly raising our concerns, we did not feel that the issues were resolved adequately. We were particularly disappointed that Simpro continued to enforce the contract while these problems remained unresolved. I would advise prospective customers to verify that the system meets their specific requirements and to review the contract, implementation commitments and cancellation terms carefully before signing. We were also disappointed by the licensing advice we received during the sales process. The number of licences initially presented as sufficient did not reflect what we later learned would be required for our intended use, resulting in greater cost and complexity than we had anticipated. Prospective customers should confirm in writing exactly how many licences they will need, which users and functions require them, and the full ongoing cost before signing. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Unfortunately, Simpro did not solve the operational problems we purchased it to address. We intended to use it to improve and streamline our workflows, but the implementation and licensing requirements meant we were unable to use the system effectively. As a result, we did not experience the anticipated benefits and instead incurred additional time, cost and disruption. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Geovani Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geovani Q.") GQ Geovani Q. MD Small-Business (50 or fewer emp.) 7/11/2026 "Disappointed customer" 0/5 What do you like best about Simpro? It’s a smart but dumb software. There are cool features but also some really stupid ways it does things. It’s a love and hate relationship. Review collected by and hosted on G2.com. What do you dislike about Simpro? It’s very clumsy and very old in some features. Also everything has to be a stupid add on when we already pay so much for it. Very disappointing Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? New travel features and photos upload are quite helpful Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Small-Business (50 or fewer emp.) 10/3/2023 "Assess thoroughly before you sign up" 0/5 What do you like best about Simpro? The customization and auto status updates. Review collected by and hosted on G2.com. What do you dislike about Simpro? The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Simpro does not solve any problems and we have found no benefit from Simpro. We tried Simpro as they market themselves as a comprehensive platform for job costing and project management. Simpro premium was not a good fit for us as time tracking was inefficient and expensing was impossible. Every expense had to be entered as a PO, then manually receive. Integration with our accounting system relied on manual syncronization. This system caused 3x more work for our team and caused disorganization with job costing. Review collected by and hosted on G2.com. Show More Response from Simpro Marketing of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-8691656/official_response/edit) Hi Jessica, We sincerely appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Simpro didn't meet your expectations. Your insights are invaluable as we continuously work to improve our platform. We want to let you know that your feedback matters to us, and we are actively working to enhance various aspects of Simpro based on user input. While we understand that these improvements won't change your past experience, we hope they demonstrate our commitment to addressing concerns like the ones you've raised. We're truly sorry that Simpro wasn't the right fit for your business. If you ever reconsider or have any more insights or questions, please feel free to reach out. We're here to assist and provide the best support we can. Thank you for giving Simpro a try, and we wish you success with your future endeavors. Best regards, Simpro Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 10/4/2023 "Sales Manager" 0/5 What do you like best about Simpro? The price point. There is nothing I like about this program other than it is cheap. I was hopeful that it would help our company but it seams that the competition has passed it by. Review collected by and hosted on G2.com. What do you dislike about Simpro? Scheduling, Sales Management, Customer-facing, No ability to track employees, flat rate pricing integration, and reporting. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Sim pro creates more problems than it solves. Review collected by and hosted on G2.com. Show More Response from Simpro Marketing of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-8694671/official_response/edit) Hello, We appreciate your feedback about Simpro, although we're sorry to hear that you're experiencing challenges with the platform. We genuinely want to address your concerns and work towards making Simpro a valuable tool for your company. To better assist you, could you please provide us with your name and company details? This way, we can have a direct conversation about your specific issues and explore how we can help you use Simpro more efficiently and effectively. Your insights are important to us, and we're committed to finding solutions that work for you. Looking forward to hearing from you. Best regards, Simpro Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 10/6/2021 "Buggy unreliable program that creates more problems than it solves" 0/5 What do you like best about Simpro? When it doesn't clear all my work data. The support team are helpful but they shouldn't need to deal with as many problems as this terrible beta basically beta version of a program has. Review collected by and hosted on G2.com. What do you dislike about Simpro? That's it unreliable, clears data randomly, and incentivises company's to push more and more admin work onto people in the field. Review collected by and hosted on G2.com. Recommendations to others considering Simpro: Wait for them to perfect this app to avoid the horrible headaches for people in the field Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? No problems. It's just a horrible experience in general. If it worked the way it should that would be great but far too often it clears hours of work with no way to recover it. Also not being able to have multiple people in a job at the same time for fear of losing data is just ridiculous. How can something like this be overlooked? Seriously! Review collected by and hosted on G2.com. Show More Response from simPRO of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-5043407/official_response/edit) Hi there, thank you so much for taking the time to voice these concerns. We are deeply apologetic for any inconvenience that you have experienced. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support and they will help to resolve these problems that you are encountering. Once again, we would like to apologize for the experience you have had with us thus far. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. [See how Simpro improved](https://www.simprogroup.com/learning-support/support) 4/6/2022 Validated ReviewerSource: Seller invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Mid-Market (51-1000 emp.) 9/12/2021 "Oversold and under delivered" 0/5 What do you like best about Simpro? The idea of Simpro is great - what they have tried to achieve is admirable. Review collected by and hosted on G2.com. What do you dislike about Simpro? Scheduling, visibility of teams, reporting, how hard it is to do anything. Review collected by and hosted on G2.com. Recommendations to others considering Simpro: Run! In all seriousness, the sales team do a great sell job, they avoid questions or gloss over what it can't do, they over sell the ease of use. Despite spending thousands of dollars in set up and training, we are no better off, in fact potentially worse than we were when we started. I sincerely wish we had never heard of Simpro. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? We were trying to get more visibility of our business. Trying to track financial viability of Jobs with more accuracy and provide forecasting off recurring jobs. As yet we are not solving ANY issues with Simpro, it has just created more issues for us. Review collected by and hosted on G2.com. Show More Response from simPRO of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-4999611/official_response/edit) Hi there, Thank you for taking the time to give our team feedback. We sincerely appreciate your response, and take these concerns seriously. I am sorry to hear that you are having a less than ideal experience with us. We’re excited to say that one of the major projects on our publicly available roadmap is an overhaul of scheduling to make it a smoother user experience with enhanced functionality. We will be sure to send an announcement once this project is completed. Please reach out to further discuss any problems you are having. Have a great day! [See how Simpro improved](https://helpguide.simprogroup.com/Content/Product-Roadmap.htm) 3/13/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 9/15/2021 "Well featured software that doesn't work well" 1/5 What do you like best about Simpro? Scheduling is a breeze and is reasonably reliable, and jobs are easy to log time against in the mobile app. Review collected by and hosted on G2.com. What do you dislike about Simpro? The system can be extremely slow, but after multiple contacts with support, it seems that, in their opinion, it is ok to wait 5-15 secs per page load. We use this software at multiple sites, with different service providers, and all users experience the same issues. This issue comes and goes throughout the day, but we have now accepted this as part of the system. Support is very slow to respond, often waiting many days between submitting a request and getting a reply that I could have quickly just looked at the help guide online to receive, and the response does not add any value. There is a feature request for SimPRO; however, this does not appear to influence the roadmap. Reporting in SimPRO is not very well developed. If you need time-sensitive insights into your business, this is not going to help at all. Due to the lack of customisation in reporting, we are using a third-party solution to extract our data to a proper BI solution. Review collected by and hosted on G2.com. Recommendations to others considering Simpro: Be aware that while it is rich in functionality, it doesn't do everything particularly well. It can be slow and cumbersome to use at times, and support could be a lot faster at responding to tickets. I usually expect 8 hours to first response but have had several days before the first response in several cases. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? SimPRO is very helpful scheduling many employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 9/12/2021 "Difficult to report on" 1/5 What do you like best about Simpro? The normal reporting is ok, the reports are quite easy to find and read Review collected by and hosted on G2.com. What do you dislike about Simpro? If you want anything other than the standard set of reports it is virtually impossible even with support to create bespoke reports in Power BI. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Running the jobs and invoicing is ok Review collected by and hosted on G2.com. Show More Response from simPRO of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-4999638/official_response/edit) Thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again! [See how Simpro improved](https://www.simprogroup.com/learning-support/support) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Simpro? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Simpro ](https://www.g2.com/products/simpro/discussions/new) GU Guest User What is simPRO used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-simpro-used-for) CD Chris Dayton • Last activity almost 5 years ago Your drop down list of industries served does not cover | Maintenance / Fire etc 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) [ View all Discussions ](https://www.g2.com/products/simpro/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 21 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/simpro/pricing) Simpro Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/servicetitan-vs-simpro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-simpro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a791e97c949826bad28dc349b542453a/fieldpulse-fieldpulse.png "Product Avatar Image") FieldPulse 4.7/5(372) [ Compare Now ](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-simpro) ##### ##### Simpro Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing Back Office Tools Roles and Permissions [ View More Features ](https://www.g2.com/products/simpro/features) ## 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