# Simpro Reviews
**Vendor:** Simpro  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 392
## About Simpro
The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards.



## Simpro Pros & Cons
**What users like:**

- Users find Simpro remarkably **easy to use** , simplifying tasks even for less tech-savvy employees while offering rich features. (8 reviews)
- Users value the **effective data management** in Simpro, enhancing workflow and reducing errors through a unified system. (5 reviews)
- Users value Simpro's **user-friendly interface and comprehensive features** , enhancing workflow and supporting all employee skill levels. (5 reviews)
- Users commend the **quick and comprehensive customer support** from Simpro, enhancing their overall experience with the software. (4 reviews)
- Users value the **efficiency** of Simpro, enjoying a seamless workflow from quote creation to job completion. (4 reviews)
- Users value the **centralized system** of Simpro for promoting efficiency and reducing errors across various operations. (3 reviews)
- Implementation Ease (3 reviews)
- Invoicing (3 reviews)
- Project Management (3 reviews)
- Scheduling (3 reviews)

**What users dislike:**

- Users find the **complexity** of Simpro overwhelming, especially when managing tasks and features initially. (4 reviews)
- Users find the **complex setup** of Simpro challenging, requiring significant time and training for effective use. (3 reviews)
- Users find the **difficult learning curve** of Simpro overwhelming, complicating the setup and training processes. (3 reviews)
- Users find that **improvement is needed** in onboarding and training due to the software's complexity and setup requirements. (3 reviews)
- Users find the **learning curve steep** , with complexity in setup and navigating numerous features and functions. (3 reviews)
- Setup Difficulties (3 reviews)
- Setup Issues (3 reviews)
- Learning Difficulty (2 reviews)
- Setup Difficulty (2 reviews)
- Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews)

## Simpro Reviews
  ### 1. Support is key.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carl M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

simPRO provides a thourough process from start of jobs to invoicing.
It is (mostly) reliable and well supported.

All though simPRO is easy to use, there is a lot of support information to prepare for integration all the way throught to advanced use of the software.

**What do you dislike about Simpro?**

Feature requests to meet company specific workflows are slow to impliment.

**What problems is Simpro solving and how is that benefiting you?**

simPRO has removed the need for paper which allows us to; Complete jobs quicker, Force structure to the job management process, Invoice faster, and Provide reports to senior management and customers with ease.

**Official Response from Simpro Marketing:**

> Hi Carl,

Thank you for sharing your feedback on Simpro. We're delighted to hear that you find our platform comprehensive, reliable, and well-supported. We're committed to providing resources and support to help you get the most out of our software, whether you're integrating it or using advanced features.

We appreciate your patience regarding feature requests. We're constantly working to improve Simpro and enhance its functionality, and we take your suggestions seriously.

It's wonderful to know that Simpro has helped your business move away from paper-based processes, enabling you to complete jobs more efficiently, maintain structured job management, invoice faster, and provide reports with ease. If you have any further questions or need assistance, please feel free to reach out. Your success is our priority.

Best regards,
Simpro


  ### 2. Very good all round job management product for trades

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stuart H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

Good value for money from many features packed into one product, and the licensing model is great (pool of licenses for desktop users, cheaper individual licenses for mobile users).

**What do you dislike about Simpro?**

Not very intuitive interface, too many controls, which can't be hidden. The quote and job interface is particularly poor for managing jobs with many parts. It's also a bit buggy which can take time to fix.

**What problems is Simpro solving and how is that benefiting you?**

Helps us schedule and track high volume of jobs, and with features such as importing jobs, this helps us keep on top of our workload.

**Official Response from Simpro Marketing:**

> Hello Stuart,

Thank you for your feedback regarding Simpro. We're glad to hear that you find our product to offer good value for money and appreciate our licensing model.

We understand your concerns about the interface and controls. Improving the user experience is a top priority for us, and we've invested in tools to identify areas where we can reduce complexity and make the platform more intuitive. Your input in this regard is very important as it guides our ongoing efforts to enhance Simpro's usability.

It's also great to hear that Simpro helps you manage and track a high volume of jobs, making it easier to stay on top of your workload. If you ever have more suggestions or encounter any issues, please don't hesitate to reach out. Your success with Simpro is our goal.

Best regards,
Simpro


  ### 3. Simpro saved our operations!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeffrey M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 26, 2023

**What do you like best about Simpro?**

Simpro is easy to use, integrates with QuickBooks Online, and has excellent training resources and customer support. Their guided implementation process is unparalleled.

**What do you dislike about Simpro?**

Terminology is Australia-focused in areas (while they add asterisks for US users, it's just not smooth enough), some features are clunky and un-intuitive, and simPOS (point of sale) isn't useful for our retail operations.

**What problems is Simpro solving and how is that benefiting you?**

We went from carbonless service call forms and a whiteboard calendar to Simpro. It is literally saving our scheduling, invoicing, and operations procedures from an analog nightmare. It is especially helping our recurring revenue accounts by helping to automate invoicing and payments. Simpro is saving us countless hours in overtime and is drastically helping us improve our customer service.

  ### 4. Good product for small businesses, not great after sales support

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2023

**What do you like best about Simpro?**

simPRO is very easy to work around and where working on small jobs (that last between 1-5 working days) provides good information around job margins all in the one system.
I haven't seen many systems that can be used by Sales, Operations, Commercial and Finance and simPRO will do this for small, packaged jobs.

**What do you dislike about Simpro?**

simPRO does not cope well with larger, complicated jobs.  There is no functionality to have multiple customers on the one job.
simPRO assumes that things are entered correctly first time and therefore there is a lack of ability to make corrections (for example no way to credit subcontractors).
Functionality to link to suporting systems was basic and we had to deal with this in-house.
After Sales support was poor, with our acount manager changing at least 4 times since implementation (3 years ago)

**What problems is Simpro solving and how is that benefiting you?**

Project Managers are able to create orders whilst out on site and not having to phone in to a central team to place the order, this is more efficient and has saved the business time and money

**Official Response from Simpro Marketing:**

> Thank you for taking the time to share your thoughts on Simpro. We're pleased to hear that you find it easy to work with, especially for small jobs, and that it provides valuable insights into job margins.

We appreciate your feedback regarding the limitations you've experienced with larger and more complex jobs. We understand the importance of accommodating various job types and multiple customers on a single job, as well as the need for correction capabilities. Your insights in this regard are valuable to us, and we will certainly take them into account as we work on enhancing the system.

We apologise for the challenges you've faced with the functionality to link to supporting systems and the changes in your account management team. We recognize the importance of providing consistent support to our customers, and we are actively working to improve this aspect of our service. 

If you have any more feedback or suggestions, please don't hesitate to share them with us. We value your partnership and are committed to making your experience with Simpro even better.

Best regards

Simpro


  ### 5. SimPRO  covers almost every area of our business needs.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryan P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

It covers almost all aspects of running a Plumbing ( or any field service ) Company. I can use it as one place to do almost everything i need it to for our business. The reports also give great insight into how well our company is operating.

**What do you dislike about Simpro?**

It's complexity and permissions can make the user experiacne less than intuitive. The learning curnve is high and the learning resources seem to be a bit lacking. It's mobile experiance needs attention and support and training need to improve.

**What problems is Simpro solving and how is that benefiting you?**

SimPRO manages our customers, sites and jobs. it allows us to schedule and manage workloads as job come in. We can run a number of employees and sub contractors all within SimPRO and can gain insight into our company operations.

**Official Response from Simpro Marketing:**

> Hi Ryan,

Thank you for sharing your thoughts about Simpro with us.

It's wonderful to know that Simpro is effectively managing your customers, sites, and jobs while helping you efficiently schedule and manage workloads. Having the ability to handle multiple employees and subcontractors within Simpro is a significant benefit, and the insights it provides into a company's operations are invaluable.

We're always working to improve the user experience, and your input is instrumental in this process. We'll consider your comments regarding the learning curve, learning resources, and mobile experience carefully as we continue to enhance our platform.

Best regards,
Simpro


  ### 6. Streamline

**Rating:** 4.5/5.0 stars

**Reviewed by:** Robert S. | Service Estimator & Co-Ordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 17, 2023

**What do you like best about Simpro?**

We run a medium - Large elctrical company and Simpro has helped our busy since we changed the ability for the guys in the field to put photos notes and there timeshseets from one app has streamlined our process, we can also use the eforms extension for our service reports.
Simpro support is always available and ready to help

**What do you dislike about Simpro?**

The eforms can be blury at times and dont have the ability to convert forms that are in landscape.

**What problems is Simpro solving and how is that benefiting you?**

Timesheets from the guys where a big issue especialy the time it took to enter into each job for invoicing, Simpro as simplified this for us with the ability to timesheets for jobs straight away and it updating on the website and being able to invoice straight away

**Official Response from Simpro Marketing:**

> Hi Robert,

Thank you for your fantastic review! We're thrilled to hear that Simpro has been a game-changer for streamlining operations at MECNT.

It's excellent to know that our app's capability to let your field technicians add photos, notes, and timesheets from a single app has made a significant difference in your process. 

We're continually working to improve our eForms app, and your feedback about blurry forms and landscape conversion is valuable. Rest assured, we're dedicated to providing a better forms experience.

If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.

Best regards,
Simpro


  ### 7. Not using simPRO?  If you are a service or project related organization, you are missing out!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

Everything in one place to control your service and job related tasks.  Unrivalled customer support for any question you may have.  Easy to use and understand with professional help and walk-me features.  Easy to implement. simPRO is go-to application for all our office and mobile job requirements and is used exclusively by our service teams.

**What do you dislike about Simpro?**

Additional two-way integrations would add additional value

**What problems is Simpro solving and how is that benefiting you?**

Providing detailed service tracking and job costing information in a professional, easy to use layout with a solid customer portal for monitoring by our customers

**Official Response from Simpro Marketing:**

> Hi Paul,

Thank you for your enthusiastic review of Simpro! We're delighted to hear that Simpro has become an invaluable tool for your service and project-related organization.

Your suggestion about additional two-way integrations is valuable. We're continually working to expand our integration offerings to provide even more value to our users, and your input helps guide our development efforts.

Simpro's ability to provide detailed service tracking and job costing information while offering an easy-to-use interface is indeed beneficial for businesses like yours. It's fantastic to hear that it has become your go-to application for your office and mobile job requirements.

We're grateful for your support and trust in Simpro, and we're here to assist you whenever you need it. If you have more feedback or questions in the future, please don't hesitate to reach out.

Thanks again for choosing Simpro to streamline your business operations!

Best regards,
Simpro


  ### 8. Easy to learn and simple to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kevin R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

When I started my current role I was apprehensive  of the Simpro system as it a system I had never used it before, I found it very simple to use and super easy to learn.

**What do you dislike about Simpro?**

At times it can be a little clunky, for example if I am checking a history for a site and I save and close the task I am looking at I will have to open the intial job again and go back through the stages just to get back to the point of veiwing the history.

**What problems is Simpro solving and how is that benefiting you?**

I am able to track appointments and seeing visits that require further work quickly, the fact I can review pictures from the field really helps me get the customers issues resolved and quickly.

**Official Response from Simpro Marketing:**

> Hi Kevin,

Thank you for taking the time to share your review. We're delighted to hear that Simpro has been easy to learn and simple to use, especially since you were new to the system when you started your current role.

We appreciate your feedback about the occasional clunkiness. Our team is constantly working on refining the user experience, and your input helps us identify areas for improvement. We'll look into streamlining the process you mentioned to enhance your efficiency.

It's fantastic to know that Simpro is helping your larger business efficiently track appointments and promptly address customer issues. The ability to review pictures from the field is a crucial feature that not only expedites issue resolution but also enhances customer satisfaction, ensuring your business maintains a competitive edge.

If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you and ensure that Simpro continues to meet your needs.

Best regards,
Simpro


  ### 9. User friendly interface/software. Customer Service is great

**Rating:** 5.0/5.0 stars

**Reviewed by:** John D. | Vice President, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

simPRO has great support and ease of use. Being cloud is adds a lot of value. 
Integratin into our date base was very good.

**What do you dislike about Simpro?**

Need to incorporate a pop up window for each site. The notes section takes too much time, service Titan and other competitors utilize a pop up window. For example - click on a site: late paying cutomers, or other reminders ... Construction coming up on 1/1/2026.

**What problems is Simpro solving and how is that benefiting you?**

Keeping track of all business at hand - detail information relating to customers and sites.

**Official Response from Simpro Marketing:**

> Hi John,

We appreciate your review and are thrilled to hear that you find Simpro’s user-friendly interface and software to be valuable for your business operations.

It's great to know that you've had a positive experience with our customer service and that you've found Simpro’s cloud-based nature to be advantageous. Cloud technology indeed offers flexibility and accessibility that can enhance workflow efficiency.

We're pleased that the integration into your database went smoothly. Our aim is to make integration as seamless as possible to provide a comprehensive solution for your business needs.

Your suggestion to incorporate a pop-up window for each site and improve the notes section is appreciated. We value user feedback like yours, as it helps us make continuous improvements to our platform.

Thank you for choosing Simpro as your business management solution!

Best regards,
Simpro


  ### 10. Simpro has been an easy to use software.

**Rating:** 5.0/5.0 stars

**Reviewed by:** kimberly l. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

Simpro makes it easy to have al documents on customers on one software program

**What do you dislike about Simpro?**

It can be at times a little confusing to train new people on this software but once we get the flow going its very easy to manage and simpro does offer a lot of help options like the step by step is one of our favorite to use.

**What problems is Simpro solving and how is that benefiting you?**

It is solving the ease to connect work order to invocies to jobs all on one.

**Official Response from Simpro Marketing:**

> Hi Kimberly

We appreciate your positive feedback about Simpro and how it helps you manage documents and customer information effectively.

Regarding the learning curve for new users, we understand that software adoption can sometimes be a challenge. It's great to hear that once the initial hurdles are overcome, Simpro becomes easy to manage. Our step-by-step help options are designed to assist users in getting the most out of the software.

It's clear that Simpro is streamlining your processes by connecting work orders to invoices and jobs, providing a unified platform for your operations. If you ever need further assistance or have suggestions for improvement, please feel free to reach out. We're here to support your success!


  ### 11. User Friendly System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Molly T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

I really enjoy the layout of simpro, it's job and asset creating is detailed and customisable which makes it ideal for any business.It refreshes fairly quickly which is helpful when working in a reactive team such as service.

**What do you dislike about Simpro?**

The layout of the week view for engineers, its looks quite cluttered and can be hard to navigate. There could also be more assistance on the use of reports, this seems like an excellant feature that could be utilised more.

**What problems is Simpro solving and how is that benefiting you?**

It has began to solve its scheduling feature, allowing you to create teams so only seeing relevant engineers. This means we are moving more away from other systems and using simpro more as a singular system for scheduling.

**Official Response from Simpro Marketing:**

> Hi Molly,

Thank you for sharing your thoughts on Simpro! We're thrilled to hear that you find our system user-friendly and ideal for any business, especially for reactive teams.

Regarding the week view for engineers, we appreciate your feedback. Our team is working on improving the user interface to enhance navigation and reduce clutter, providing a more streamlined experience. You can check the status of this work, and our full full product roadmap, on the Simpro Help Guide - https://helpguide.simprogroup.com/Content/Product-Roadmap.htm

We agree that reports are an excellent feature, and we're dedicated to providing more assistance to help you utilise this powerful tool effectively. Our goal is to empower you with valuable insights and analytics to make data-driven decisions.

If you have any further feedback or need assistance, don't hesitate to reach out. We're here to support you every step of the way in your journey with Simpro.

Best regards,
Simpro


  ### 12. Simpro is so close to being great.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 05, 2023

**What do you like best about Simpro?**

It's one place for our software organization needs opposed to the archaiac groups of excel and word docs we used to rely on. Their rolling updates heavily involve the voted on ideas of other users. Them listening to user feedback so heavily is a nice change of pace from other closed off experiences.

**What do you dislike about Simpro?**

The UI and user experience is pretty rough and unorthodox. Things you'd like to be upfront and in your face are hidden behind menu, after menu. Scheduling is a ui nightmare, but I hear they've been working on it, so hopefully it becomes easier to understand.

**What problems is Simpro solving and how is that benefiting you?**

as mentioned before Simpro is allowing us to consolidate our information into one hub.

**Official Response from Simpro Marketing:**

> Hello,

Thank you for sharing your feedback on Simpro. We're pleased to hear that you appreciate having a single platform to meet your organizational needs, replacing the reliance on multiple Excel and Word documents.

Your positive comments about our ongoing updates and our commitment to listening to user feedback are greatly appreciated. We are indeed dedicated to continually enhancing our platform based on user input.

We also acknowledge your concerns regarding the UI and user experience. We are actively working to improve the UI and make the user experience more intuitive. In fact, we have recently invested in advanced tools to analyze user interactions and identify areas within Simpro where we can streamline the user experience, reducing the number of steps and improving the overall design.

It's great to know that Simpro is helping you consolidate your information into a single hub, streamlining your operations and enhancing efficiency. If you have any more feedback or suggestions, please feel free to reach out. Your input helps us make Simpro an even better tool for your business.

Best regards,
Simpro


  ### 13. Industrial Fire & Electrical Simpro Review

**Rating:** 2.0/5.0 stars

**Reviewed by:** Peter B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 17, 2023

**What do you like best about Simpro?**

Reduces Paper work in office, for tradies, etc. Convienence of Tradies doing PO's and time sheets from their phones is OK, but it is not easy. We ahve also found adding our own forms so Tradies can use from their phone is very simplistic unless one spenmds lots of money with consultants to fix.

**What do you dislike about Simpro?**

Lack of any real help from Simpro and our "Account Manager", who may as well not exist. We often use a 3rd party Consultant to assist. Also teh way it guesses the job outcomes is not real or realistic in many cases, it need to be Red is a loss, Green or Black a Profit. The cost is also exhorberent, we pay almost $40K per year plus have someone almost full time administering various aspects of it.  So in real terms it is costing $120K per year, almost 2 peoples wages. IT IS NOT CHEAP, and only does half of what the salesman said it would do.

**What problems is Simpro solving and how is that benefiting you?**

in hindsight not much, especiually with teh csot being so high. Stops using lots of paper, we save maybe 1,000 sheets per week

**Official Response from Simpro Marketing:**

> Hi Peter,

Thank you for sharing your review with us. We value your feedback and apologise for any challenges you've faced with Simpro.

We're glad to hear that Simpro has helped reduce paperwork in your office and provides convenience for tradies to do PO's and timesheets from their phones. Rest assured we're constantly working on improving the Simpro Mobile and eForms apps to make them more user-friendly and functional.

Regarding the assistance you received, we apologise for any disappointment. Our aim is to provide exceptional support, and we take your concerns seriously. We'll look into the matter to ensure a better experience with your account manager going forward.

If there's anything specific you'd like us to address or if you need further assistance, please don't hesitate to reach out. We're committed to supporting you and ensuring that Simpro meets your expectations.

Best regards,
Simpro

  ### 14. Easy. Simple. Professional.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nadia C. | Office Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about Simpro?**

It is easy to use and it integrates with other programs that we use such as Xero, Tango and Zapier which automates many processes seamlessly. Customer Support is always helpful and resolves issues quickly and efficiently.

**What do you dislike about Simpro?**

That licences on eForms is not automated and requires an email or phone call to increase and implement.

**What problems is Simpro solving and how is that benefiting you?**

BI Reporting functionality that is being released early in the new year will assist with weighted KPI's which determine our bonus structures.

**Official Response from Simpro Marketing:**

> Hi Nadia,

Thank you for your fantastic review of Simpro! We're delighted to hear that you find it easy to use and that it integrates easily with other programs you use like Xero, Tango, and Zapier. We take pride in providing a professional and efficient solution for your business needs.

Regarding your feedback about eForms, we appreciate your input. We're actively working to improve our eForms solution, and your feedback helps us identify areas for enhancement.

If you ever have more suggestions or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way.

Best regards,
Simpro

  ### 15. The best CRM that suits our needs for medium sized business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stanlee K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

Very good tutorials that are built into the system itself. Plenty of resources to look through. Automation is a great help. BI reporting works well, albiet quite slow. API allows for intergration with other platforms.

**What do you dislike about Simpro?**

Tends to have outages during the day, lasting for a few minutes. Typically around once or twice every 3 months.  BI reporting can be a bit slow to load, but we do have a lot of data. Support team sometimes take a while to respond.

**What problems is Simpro solving and how is that benefiting you?**

Helps with allowing us to schedule work to the men. Forms are great for post work sign offs. BI reporting allows us to make business decisions based on real data.

**Official Response from Simpro Marketing:**

> Thank you, Stanlee, for your valuable feedback! We're delighted to hear that Simpro has had a positive impact on your business.

The availability of built-in tutorials and extensive resources is a key aspect of Simpro, empowering users to maximise its capabilities. 

Regarding the outages, we understand the importance of a stable system. We've recently moved to a new server provider to address these issues and improve overall reliability.

It's wonderful to know that Simpro is supporting your scheduling needs and facilitating seamless post-work sign-offs. Making business decisions based on real data is crucial, and we're thrilled that our BI reporting helps you achieve this.

We're always here to help and support you along your journey. Feel free to share any additional feedback or reach out if you need assistance. We're committed to ensuring your success with Simpro!

Regards
Simpro


  ### 16. A huge improvement to paper systems.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 13, 2023

**What do you like best about Simpro?**

SimPRO does a good job of integrating the basics - customer, site and contact databases, scheduling, invoicing, parts inventory, etc.  Our techs use the mobile app for almost all their "paperwork" leading to higher accuracy.  SimPRO customer support (account managers, chat support, email, etc) has been excellent and always easy to get in touch with.

**What do you dislike about Simpro?**

The scheduling calendar interface is cumbersome at best.  This is a vital feature for managing our technicians on a daily basis.

**What problems is Simpro solving and how is that benefiting you?**

Our old paper system had become unmanageable and simPRO solved this.  Reviewing job and invoice history now takes a matter of minutes instead of hours.

  ### 17. Simpro review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 30, 2024

**What do you like best about Simpro?**

The most convenient features for our company are running reports and creating invoices.

**What do you dislike about Simpro?**

The program is not keeping labor charges as we update them they do not stay updated

**What problems is Simpro solving and how is that benefiting you?**

it provides a one stop shop for the various depts to see job status, payment status, invoicing etc.

  ### 18. Simpro has become a valuable asset to our service business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** DeWayne W. | Owner / Locksmith, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2023

**What do you like best about Simpro?**

Tracking and maintaining service calls and large jobs are made very simple with SimPro. Every aspect of the job is readily at the Technicians hands when they are on the jobsite. Time tracking and Inventory tracking is easy.

**What do you dislike about Simpro?**

Information across a customer is not automatically populated in some areas. You have to enter some information multiple times.

**What problems is Simpro solving and how is that benefiting you?**

Tracking time, inventory and job progress is made easier.

  ### 19. SimPRO is the ultimate in trade based ERP's

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jason B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2023

**What do you like best about Simpro?**

I like how easy it is to learn the different modules and how they fit together seamlessly.

**What do you dislike about Simpro?**

Timesheets should be able to be exported more intuitively. Also, it's not possible to lock down timesheets after initial input for supervisory access only.

**What problems is Simpro solving and how is that benefiting you?**

We use Simpro to go from leads to quotes to jobs to invoices. We track our tradesman's time and sync up with Xero on the finance side.

**Official Response from Simpro Marketing:**

> Dear Jason,

We greatly appreciate your fantastic feedback regarding Simpro! 

It's great to hear that Simpro plays a pivotal role in your operations, enabling you to seamlessly manage leads, quotes, jobs, and invoices. The ability to track your tradesmen's time and sync with Xero for your finance needs is indeed a powerful feature that we're proud to provide.

Thank you for your valuable input about timesheets. We're always looking to enhance our features, and your suggestions regarding exporting timesheets more intuitively and locking them down for supervisory access are noted.

Your success is our success, and we're here to support you every step of the way. Should you have any more feedback or require assistance with anything else, please feel free to reach out. We're here to help.

Warm regards,
Simpro


  ### 20. Simpro for a small/ medium sized Home Improvement business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

Simpro has dramatically reduced the amount of paperwork used and the amount of time looking for paperwork. We now have multiple users who can all enter notes and status updates on all of our current jobs. It is also extremely easy to review notes and information on previous jobs.

**What do you dislike about Simpro?**

Simpro has been increased our efficiency but like any software program, it will not be without some small inconveniences. Over the last 1 1/2 year, we have experiencd outages and slow response times on a couple occasions. Simpro has achknowledged the issue and has said it will be addressed moving forward.

**What problems is Simpro solving and how is that benefiting you?**

Simpro allows our technicians to provide us with notes and pictures in real time while on job sites. No more waiting for paperwork to come back. We are able to provide quotes to customer much quicker which ultumately results in more sales.

**Official Response from Simpro Marketing:**

> Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for your home improvement business.

We understand your concern about the outages and slow response times. We've taken steps to address these issues, including migrating our servers to AWS. We're confident that these changes will improve the reliability and performance of Simpro.

It’s great to hear that you like the ability for multiple users to enter notes and status updates on all of your current jobs. Easy collaboration is critical when you have staff working in the field, and we're glad to hear that you're finding it useful.

We also love hearing about the real impact that Simpro has had on your sales figures, and we look forward to continuing to provide you with an organised and efficient job management system.

Kind regards
Simpro


  ### 21. SimPRO Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amy W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 30, 2023

**What do you like best about Simpro?**

I like the ease of the system and the ability to have SimPRO complete alot of automated tasks which frees up time to complete other tasks.

**What do you dislike about Simpro?**

The only down side to SimPRO is whenever an update is carried out the system crashes and is glitchy for atleast 2-3 days after which makes working a nightmare!

**What problems is Simpro solving and how is that benefiting you?**

I am still awaiting two outstanding issues, but have not heard back at all - 684168 & 686409 these cases are now 2 - 2 weeks old I feel getting things sorted via the raise a case takes the longest compared to Chat

**Official Response from Simpro Marketing:**

> Hi Amy,

Thank you for sharing your feedback about Simpro! We're delighted that you find our system easy to use and appreciate the time-saving benefits of our automated tasks.

We're sorry to hear about the inconvenience caused by system glitches after updates. We understand how frustrating that can be, and we want to assure you that we take these issues seriously. 

Rest assured, our support team is already investigating the cases you mentioned, and we will arrange for them to be looked at promptly.

We appreciate your patience as we work to resolve these matters. Your satisfaction is our top priority, and we're committed to delivering the best possible service to you.

Best regards,

The Simpro Team


  ### 22. The positives and negatives of simPRO within the construction / utility / asset management space

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2023

**What do you like best about Simpro?**

All in on piece of software - removes the need for multiple systems needing to interact with each other.
It's in the cloud so accessible on the go when traveling between sites and locations.

**What do you dislike about Simpro?**

Auditability / lack of any change log - simPRO are improving with logging but this doesnt go far enough like other, similar products that are on the market. Too easy for data to change and not knowing who or when is a problem.

**What problems is Simpro solving and how is that benefiting you?**

Access to data - like most cloud/saas systems APIs is the way to go but understandably these need developed upon customer feedback to what the users need access to.  
We recently are trialling a new method of data delivery with simPRO which hopefully will improve our real-time/in day reporting capabilities.

**Official Response from Simpro Marketing:**

> Thank you for sharing your feedback about Simpro. We're delighted to hear that you appreciate the convenience of having an all-in-one software solution that eliminates the need for multiple systems, and the flexibility of accessing it on the go via the cloud.

We understand your concern about auditability and the need for comprehensive change logs. Your feedback in this regard is valuable to us. We want you to know that we have more work in this area planned on our roadmap, and we are actively working to improve our logging capabilities to provide a better understanding of data changes within the system. We appreciate your patience as we continue to enhance this aspect of Simpro.

If you have any more feedback or suggestions, please feel free to share them with us. Your input helps us shape the future of Simpro to better meet your needs.

Best regards,
The Simpro Team


  ### 23. simPRO and its flexible and powerful software tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 02, 2023

**What do you like best about Simpro?**

simPRO's flexibility to manage our projects, inventory, customer database is invaluable.  It allows me as our Operations Manager to check in on any aspect of company and gather information and make critical decisions from anywhere, fast.

**What do you dislike about Simpro?**

Only downfall we've seen so far to simPRO is the mobile app.  For some of my crew, there is almost too much information and can be either confusing or daunting keeping them from using it correctly.  I slightly simplier version may benefit some mobile users.

**What problems is Simpro solving and how is that benefiting you?**

Speed of information to the technician, sales force and purchasing keeps our projects on track and up to date at all times.

**Official Response from Simpro Marketing:**

> Thank you for sharing your thoughts on Simpro!

We're thrilled to hear that you find Simpro's flexibility and powerful functionality invaluable for managing your projects, inventory, and customer database. Having the ability to access critical information and make decisions from anywhere is a significant advantage in today's fast-paced business environment.

Your feedback regarding the mobile app is appreciated. We understand the importance of providing an simple experience for your field crew, and we're continually working on improving our mobile offerings. Your input will help us make enhancements that benefit all users.

It's great to know that Simpro is helping you maintain project efficiency and keep your teams well-informed. If you have any more insights or suggestions, please feel free to reach out. We're here to support your business's success!



  ### 24. Simpro - Business Finance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chad E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2023

**What do you like best about Simpro?**

Invoice management
BI-Reporting
Simpro Reporting System
The chat customer service is amazing

**What do you dislike about Simpro?**

The least helpful is the job costing aspect. With opening and closing jobs, we have difficulty communicating betwen departments. The email customer service is not amazing

**What problems is Simpro solving and how is that benefiting you?**

Simpro solves our accounts receivable issue. It keeps an accurate record of our oustanding invoices

  ### 25. Simple yet detailed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Geoff L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2023

**What do you like best about Simpro?**

The general overview and look of the software. Along with the easy-to-use features. 
I have been using Simpro for over 15 years now, and I can't see myself using any other estimating software.

**What do you dislike about Simpro?**

Downsides seem to be the new take-off tool. Although it is a good feature, it is still very clunky and hard to use. Maybe that is because I'm so used to the paper-based way of doing takeoffs.

**What problems is Simpro solving and how is that benefiting you?**

HElping to streamline my quotes and work processes by reminding me when invoices are due, and quotes are about to expire. This way i can follow up on clients and ensure that our cash flow is kept up.

**Official Response from Simpro Marketing:**

> Hi Geoff,

Thank you for your fantastic 5-star review of Simpro! We truly appreciate your loyalty and trust in our software throughout the past 15 years.

We understand that transitioning to using Takeoffs with Simpro might have had its challenges. To assist you further, we have a free training module available in our Learning Toolbox specifically focused on Takeoffs. You can access it here: https://learning.simprogroup.com/catalog/v2/Details.aspx?type=course&id=502. We also encourage you to share more detailed feedback on the Ideas Portal, where you can provide suggestions on how we can refine and improve the Takeoffs feature to make it more intuitive and user-friendly.

We're delighted to hear that Simpro has been instrumental in streamlining your quoting and work processes. The reminders for due invoices and expiring quotes are among the key benefits of our software. By keeping you informed and enabling proactive follow-ups with clients, Simpro plays a crucial role in ensuring a healthy cash flow for your business.

Thank you for choosing Simpro and being part of our journey for the past 15 years. We remain dedicated to continuously enhancing our software to meet your evolving needs. If you have any further suggestions or require assistance, please don't hesitate to reach out to our dedicated support team.

Best regards,
Simpro

  ### 26. Simpro

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve  F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

Scheduling, project management, eforms,  API to other software, support is now much better.

**What do you dislike about Simpro?**

Price, plus intermittent slow performance,

**What problems is Simpro solving and how is that benefiting you?**

Data is transmitted to staff reducing the required  number of office dispatchers. Invoicing and payment collections are handled by the servicemen reducing the need for office accounts staff. We have 30 techs and only need one accounts clerk.

**Official Response from Simpro Marketing:**

> Hello Steve,

Thank you for sharing your thoughts on Simpro. We're delighted to hear that you find value in our scheduling, project management, eForms, API integration capabilities, and have noticed improvements in our support.

Regarding your concern about pricing, we understand that it's an important consideration, and we continually work to provide competitive pricing for the value we offer. Additionally, we appreciate your feedback about intermittent performance issues, and we want to assure you that we're addressing this by investing in server infrastructure improvements, including our recent migration to AWS. This move is aimed at enhancing the overall performance and reliability of Simpro.

It's fantastic to know that Simpro has helped streamline your operations and reduce the need for office staff, ultimately improving your efficiency and reducing costs. If you have any more suggestions or questions, please feel free to reach out. Your success with Simpro is our priority.

Best regards,
Simpro


  ### 27. Simpro

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jada K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 12, 2023

**What do you like best about Simpro?**

It is one of only a few that offers both inventory tracking on multiple storage devices without having to duplicate part numbers as well as allows us to assign different mark up rates at the customer level.

**What do you dislike about Simpro?**

The mobile app is meant only for techs in the field but as the office administrator it would be very helpful to have an app or at least mobile ready website that has the same functionality as SP Enterprise on a desktop.

**What problems is Simpro solving and how is that benefiting you?**

price / discount levels and inventory over multiple devices

  ### 28. Simpro: Very beginner-friendly Project Management App

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jr Q. | Reports Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

Simpro is very easy to use. Been using simPro for a month already, and most of it are self-explanatory and the good thing is there are self-paced training for it.

**What do you dislike about Simpro?**

If there's one thing I don't enjoy in simPro, that would be the limited option for simultaneous filtering. Though you can filter as much, it's just that there's a limit.

**What problems is Simpro solving and how is that benefiting you?**

I use simPro to extract necessary data which is very helpful to our organization. Data analytics has been flowing smoothly since simPro can generate reports essential to the business.

**Official Response from Simpro Marketing:**

> Thanks for your review of Simpro Jr! We’re glad to hear that you're finding it easy to use, and that the self-paced training through our Learning Toolbox has been helpful. 

We understand your concern about the limited option for simultaneous filtering. We're always looking for ways to improve Simpro, so I'll pass your feedback along to the product team. You can also add any specific suggestions you have for how Simpro can improve to the Ideas Portal, which you can navigate to from the ? drop down on the Simpro toolbar.

It’s also great to hear Simpro is helping you to extract necessary data and generate reports that are essential to your business. 

Thanks again for your review!

Best Regards,
Simpro


  ### 29. Easy User Interface, good for individual job management

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 12, 2023

**What do you like best about Simpro?**

* Visibility of everything related to the job - Costs, revenue
* Quoting with takeoffs
* Customer rank reports

**What do you dislike about Simpro?**

* Some reports are not available such as a churn report
* maintenance planner has limitations, which requires Excel spreadsheets to ensure services aren't missed
* Timesheet management for employee pays, when a 24hr business with many different rosters
* Training - Need to rely on 3rd party consultants

**What problems is Simpro solving and how is that benefiting you?**

Square payments, which should be introduced in the coming months. there were accounting balancing issues previously.

  ### 30. Great customizable service software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2023

**What do you like best about Simpro?**

You can customize a ton of information regarding your customers and job sites.  There are a ton of add-ons and being able to talk to Quickbooks is a must!

**What do you dislike about Simpro?**

The few downsides are being limited to what technicians can see in the field on the application itself.  Also, some areas are limited to being able to see things at a glance.

**What problems is Simpro solving and how is that benefiting you?**

The Submit an Idea portal is a great asset for giving ideas on how the software can be improved and knowing what is being worked on.  It has helped us maintain our customer base and increase productivity by not running around in circles and constantly inputting the same information over and over again.

**Official Response from Simpro Marketing:**

> Hi Jennifer,
Thank you for your amazing review of Simpro on G2! We truly appreciate your feedback and are thrilled to hear about your experience with our platform.

We understand that every business has unique needs, and our goal is to provide a flexible platform that adapts to those requirements. Being able to customize the information about your customers and job sites is essential, and we're glad that Simpro has been able to meet your needs in this regard.

We're also thrilled to hear that our Ideas Portal has been a great asset ‘to you. We believe in involving our customers in shaping the future of our software, and your ideas and suggestions are invaluable to us. By aligning our efforts with your needs, we've been able to deliver on numerous ideas, including 84 in 2022! It’s great to know that by aligning our efforts to your needs, we’ve helped maintain your customer base and increase productivity by eliminating redundant data entry tasks.

We appreciate your honest feedback regarding the limitations technicians may face in the field when using the application. Ensuring that technicians have access to all the necessary information for efficient job execution is a top priority for us. We're continuously working on improving our mobile app to provide a seamless experience and ensure that technicians have access to the key details they need. Your input is invaluable, and we'll take it into consideration as we enhance the user experience further.

Finally, we're glad to hear that our add-ons, including seamless integration with QuickBooks, have brought value to your workflow. We understand the importance of a comprehensive ecosystem that enables smooth communication between different tools, and we're committed to providing you with a seamless experience.

Once again, thank you for your amazing review and for choosing Simpro. We're dedicated to continually improving our platform based on your feedback and providing you with an exceptional experience. If you have any further suggestions or ideas, please don't hesitate to share them. We're here to support you every step of the way.


  ### 31. Good software for managing inventory

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

The training modules have come a long way since the beginning and are very helpful. There are a lot of different integrations that Simpro plays well with. We use the software daily and it does a good job of being a central place for us to run our business out of. It integrates well with our guys out in the field.

**What do you dislike about Simpro?**

Nothing major, but customer support takes quite a while to respond.

**What problems is Simpro solving and how is that benefiting you?**

Simpro is providing us with an inventory mangagement software, field service mangement, mobile forms.

**Official Response from Simpro Marketing:**

> Hello,

Thank you for sharing your thoughts on Simpro. We're pleased to hear that you find our training modules helpful and that Simpro serves as a central hub for running your business efficiently. It's great to know that our integrations work well for your field operations.

We appreciate your feedback about customer support response times. We want to assure you that we are rapidly expanding our support staff to better match our growth, and we are continuously working to improve our service in this regard.

It's good to hear that Simpro is helping with inventory management, field service management, and mobile forms for your business. If you have any further suggestions or feedback, please feel free to reach out. We're here to assist you.

Best regards,
Simpro


  ### 32. It is not very user friendly.

**Rating:** 2.0/5.0 stars

**Reviewed by:** Yihang  L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 17, 2023

**What do you like best about Simpro?**

It can be used as an estimating tool, and generate quotes.

**What do you dislike about Simpro?**

1. It's not user-friendly, many people can't figure out how to do some basic tasks in simPRO. 
2. Some functions are not very useful.
3. Notifications stack up after a short while, but nobody cares and reads them.

**What problems is Simpro solving and how is that benefiting you?**

It gives me a tool to do my estimation, build quotes, and generate quote letters. It saves me time developing my own tool (e.g. an Excel sheet). Also makes it easier to review quotes among our team.

**Official Response from Simpro Marketing:**

> Dear Yihang

Thank you for sharing your feedback with us. We truly value your input, and we want you to know that we are here to support you.

We apologise for any difficulties you've encountered with Simpro's user-friendliness. Our goal is to provide an intuitive and efficient platform, and we take your concerns seriously. Your feedback about certain functions and notifications is essential in our ongoing efforts to enhance the user experience.

We genuinely care about your experience with Simpro, and we encourage you to reach out to our account management team. They are eager to assist you, address your concerns, and provide any additional support needed.

Thank you for choosing Simpro, and we look forward to working together to improve your experience with our software.

Regards
Simpro


  ### 33. Good but hard to carry out multiple tasks.

**Rating:** 4.0/5.0 stars

**Reviewed by:** luke j. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2023

**What do you like best about Simpro?**

Colours for job status make the jobs easily aviewable of their status.

**What do you dislike about Simpro?**

It is a one screen interface. I owuld like it that i can use one screen for my list and the second is an active task page. so when i click a job from a lsit on  my left site it loads the job on my right side so i can continue to review jobs on the list and not keep reloading the list.

**What problems is Simpro solving and how is that benefiting you?**

cost amnagement on each job is easily veiwable

**Official Response from Simpro Marketing:**

> Hi Luke,

Thank you for your review of Simpro! We're glad to hear that you find the color-coded job statuses helpful for easily viewing the status of your jobs.

Your feedback about the interface is valuable to us. We understand the need for multi-tasking and efficient job management. Our team is continuously working on enhancing the user experience. We'll take your suggestion into consideration as we plan future updates.

Simpro is designed to streamline job management and cost visibility, and we're pleased to know it has been beneficial to you in that regard.

If you have any further feedback or need assistance, please don't hesitate to reach out to our support team. We're here to ensure you have a smooth experience with Simpro and make the most of our platform's features.

Best regards,


  ### 34. Bit hard to get some information, but overall ok

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ben E. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2023

**What do you like best about Simpro?**

It is linked to Xero. It's a good tool for separating jobs.

**What do you dislike about Simpro?**

Unable to export some information, which would help on the financial side of things for people without access to linked accounting software.

**What problems is Simpro solving and how is that benefiting you?**

Separating jobs, which helps being able to see where the job is at.

**Official Response from Simpro Marketing:**

> Hello Ben,

Thank you for taking the time to share your thoughts about Simpro. We're pleased that you find our integration with Xero helpful and that our platform serves as a valuable tool for job separation.

We understand your concerns regarding the export of certain financial information. You might want to explore creating custom dashboards in BI Reporting. These dashboards can provide a comprehensive view of your financial data, allowing for better insights and analysis. Our professional services team can work with you to get these working effectively if you need help getting them set up.

If you have any further suggestions or questions, please feel free to reach out. We're here to assist.

Best regards,
Simpro


  ### 35. Operational control and insight needed to improve our customer satisfaction and business efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

The ability to login from anywhere into a stable constantly updated tool.

**What do you dislike about Simpro?**

We would like to have some level of custom reports

**What problems is Simpro solving and how is that benefiting you?**

SimPRO allows us to see exactly how we are managing our business operation from job is costing, assets maintenance planningare to quote managment.

**Official Response from Simpro Marketing:**

> Hi Steven,

Thank you for sharing your thoughts on Simpro. We're thrilled to hear that you appreciate the ability to access our platform from anywhere and the constant updates that keep it stable and up-to-date.

Regarding your desire for custom reports, we understand the importance of having the right data at your fingertips. While Simpro offers a range of reporting options, including some customization, we would like to encourage you to explore our BI Reporting tool. This tool provides advanced reporting capabilities and allows you to create custom reports tailored to your specific needs. It might be the solution you're looking for to gain deeper insights into your business operations.

Simpro is designed to help you manage various aspects of your business, from job costing to asset maintenance planning and quote management, with the ultimate goal of improving operational control and customer satisfaction. We're committed to providing you with the tools and features you need to enhance your business efficiency continually.

If you have any questions or need assistance with exploring our reporting options further, please don't hesitate to reach out. We're here to support you in getting the most out of Simpro.

Best regards,
Simpro


  ### 36. Simpro on the day to day

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allan H. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

Simpro is methodicallly displayed and the format is simple and easy to use.

**What do you dislike about Simpro?**

There are a few things we have tried but they just lack a little refinement. I.e takeoffs.

**What problems is Simpro solving and how is that benefiting you?**

Any reported issues to Simpro have been managed and resolved in a very timely manner.

**Official Response from Simpro Marketing:**

> Hi Allan,

Thank you for your review and for sharing your experience with Simpro. We're delighted to hear that you find simSimpro methodically displayed with a simple and easy-to-use format. Providing a user-friendly interface is essential to us, and it's great to know that it aligns with your day-to-day operations.

Your feedback about areas that could use some refinement, such as Takeoffs, is valuable to us. Over the last 12 months we have made significant improvements in this area, including the introduction of a symbol recognition tool, which can save a considerable amount of time compared to traditional pen and paper markups. We encourage you to explore these new features and enhancements within Simpro, as they may address some of your previous concerns.

We're dedicated to continuously improving our features and functionality to enhance the user experience. If you have any more insights or suggestions to share, please don't hesitate to reach out. Your feedback helps us make Simpro even better for you and our community of users.

Thank you for being a part of the Simpro community, and we look forward to continuing to support your business needs!

Best regards,
Simpro


  ### 37. An awesom system that keeps getting better

**Rating:** 5.0/5.0 stars

**Reviewed by:** John K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 24, 2023

**What do you like best about Simpro?**

Ease of use. 
Support whenever required.
The system has made running our business easy with the ability to instantly keep track on progress of jobs, schedule staff. And invoice clients with confidence that we have captured all the costs accurately.

**What do you dislike about Simpro?**

We don't have much to complain about with Simpro. Some of the bolt on features such as EForms & SimTrac need to keep pace with developments as Simpro grows & improves the bolt ons need to keep up.

**What problems is Simpro solving and how is that benefiting you?**

We are able to easily keep track of inventory & billable hours.
Our staff are able to review upcoming works with all the attached details to help the jobs run smoothly.

**Official Response from Simpro Marketing:**

> Hey John, thanks for the awesome 5-star review of Simpro on G2! 
It's fantastic that you find Simpro super easy to use and that it's been a game-changer for running your business. From tracking job progress to scheduling staff and invoicing clients accurately, we're thrilled to have made your life easier.
We appreciate your feedback on the eForms and Simtrac add-ons. Rest assured, we're constantly working on keeping them up to speed with our growth and improvements.  You will find a number of Simtrac enhancements on our roadmap (https://helpguide.simprogroup.com/Content/Product-Roadmap.htm).
Once again, thanks for your stellar review and for choosing Simpro. If you ever need anything or have more feedback to share, please don’t hesitate to reach out.

  ### 38. implementation new request takes so long.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

inventory management features, which help businesses keep track of stock levels, order materials, and manage inventory efficiently.

**What do you dislike about Simpro?**

While try to customization user r equire extensive customization may find it time-consuming to set up and maintain.
Simpro mobile app users infomred that  it lack lot of features  limited functionality compared to the desktop version.

**What problems is Simpro solving and how is that benefiting you?**

Job Management
Scheduling and Dispatch to location 
Estimating
Inventory and Asset Management for our company 
Billing  with hours of staff used to complted the jobs 
Reporting tools

**Official Response from Simpro Marketing:**

> Hello,

Thank you for sharing your feedback about Simpro. We're delighted to hear that you appreciate our inventory management features and how they help businesses efficiently track and manage their inventory.

Regarding the mobile app, we're working on enhancing its capabilities to provide a more comprehensive mobile experience.

It's great to see that Simpro is solving various aspects of job management, scheduling, estimating, inventory and asset management, billing, and reporting for your company. We're committed to providing you with the tools and features you need to streamline your operations effectively.

If you have any more suggestions or feedback, please don't hesitate to reach out. Your insights are valuable in helping us improve Simpro for your benefit.

Best regards,
Simpro


  ### 39. Great design team and support network!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2023

**What do you like best about Simpro?**

The team tailored it to our unique needs and meet to do onsite training of the product. That made sure the product and training fit out goals and crew.

**What do you dislike about Simpro?**

It's a sizeable upfront investment and you need to have a pretty clear path/goal of what you want out of the platform and design.

**What problems is Simpro solving and how is that benefiting you?**

Getting schedules, historys, and information into 1 central location so any of our techs/PM's/designers can jump into a project and get up to speed.

  ### 40. Easy to use!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emma S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2023

**What do you like best about Simpro?**

I like how easy it is to schedule jobs for the engineers, it is easy to navigate and pull off reports. It is good seeing the day and week view and having the different statuses of jobs.

**What do you dislike about Simpro?**

It can be a bit glitchy at times when you are clicking through options too quick.

**What problems is Simpro solving and how is that benefiting you?**

Helping to make it easier to schedule works for the engineers and keep on track of services and works that need completing to keep everything compliant.

**Official Response from Simpro Marketing:**

> Hi Emma

Thank you for sharing your thoughts on Simpro! We're thrilled to hear that you find it easy to use and that it has been beneficial for your scheduling and reporting needs.

The ease of scheduling jobs for engineers is one of the aspects we are most proud of in Simpro. We designed the platform with user-friendliness in mind to help streamline your workflow and make managing tasks a breeze. The day and week views, along with the different job statuses, aim to provide a clear and organised overview of your operations.

We understand your concern about the glitches. We’ve just finished migrating our servers to AWS to improve the reliability and performance of Simpro. If you continue to experience issues, please reach out to our support team so we can look into this for you.

We genuinely appreciate your feedback, as it helps us identify areas for improvement and ensure that Simpro remains a valuable tool for your business needs. If you have any further comments or suggestions, please don't hesitate to reach out to us.

Thank you once again for being a part of the Simpro community, and we look forward to serving you even better in the future.

Best regards,


  ### 41. Project Manager Jr. It's the easiest software I've ever use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vania T. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2023

**What do you like best about Simpro?**

Take Offs, costumer support, ease of use, it has a number of features

**What do you dislike about Simpro?**

Inventory is confusing. I dont like that take offs tends to have technical problems.

**What problems is Simpro solving and how is that benefiting you?**

They are always trying to hear the clients feedback and improve their services

**Official Response from Simpro Marketing:**

> Hi Vania

We appreciate your feedback on the features and your recognition of our commitment to improvement based on client feedback.

Regarding the concerns you've raised, we understand that inventory management can be complex, and we are continually working to make it more intuitive. We encourage you to contact support to discuss the technical concerns you’ve experienced with Takeoffs.
 
Your feedback is essential to us, and we appreciate your support in making Simpro an even better tool for your needs. If you have any more suggestions or concerns, please feel free to share them with us.

Best regards,
Simpro


  ### 42. Does some of everything

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hope M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

My company uses simpro for scheduling, invoicing, work order, purchase orders- you name it! Very useful.

**What do you dislike about Simpro?**

Simpro often glitchese and it can cause my work to come to a complete stop.

**What problems is Simpro solving and how is that benefiting you?**

Simpro allows our business to run.

**Official Response from Simpro Marketing:**

> Hi Hope,

Thank you for sharing your thoughts about Simpro! We're delighted to hear that you find it a versatile tool for various aspects of your business, from scheduling to invoicing and more.

We want you to know that we take performance and reliability seriously. In fact, we recently made significant improvements by migrating our servers to AWS to enhance stability and performance. Our commitment is to provide you with a dependable platform.

If you encounter any issues or need assistance, please don't hesitate to reach out to our support team. They're here to help resolve any problems you may encounter.

Thank you for choosing Simpro to support your business operations. We're here to ensure your experience with our platform is as smooth and efficient as possible.

Best regards,
Simpro


  ### 43. Good Basic Service Platform

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

The different parts of the ticket are simplistic and easy to read. Updates are easy to view. Finding a history for the customers on the customer page is really easy. I do like the new customer portal look. The ease of setting things up is also a plus.

**What do you dislike about Simpro?**

Dashboards would help greatly, or a way to seperate different types of tickets in an easy query. Also, the customer portal having more functionality and  to show certian fields and hide others from view.

**What problems is Simpro solving and how is that benefiting you?**

It provides one platform from ticket entry to the invoicing which is really nice. The down side would be how tickets enter the system. An email input would be helpful.

**Official Response from Simpro Marketing:**

> Thank you for sharing your thoughts on Simpro. We appreciate your positive feedback on the simplicity and readability of the ticketing system, as well as the ease of setting up various aspects of the platform.

We're continuously working to enhance Simpro's capabilities. Your suggestions helps us improve, and we'll certainly take your feedback into account as we work towards making Simpro an even more powerful and user-friendly platform. Thank you for being a valued part of the Simpro community.


  ### 44. If someone can contract me i can explain in more detail.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tim H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2023

**What do you like best about Simpro?**

Simpro helps our company manage our business more efficiently. It allows us to track jobs, schedule appointments, create quotes and invoices, manage inventory. It also offers great customer support when needed.

**What do you dislike about Simpro?**

I don't like how you can't raise a quote from a failed asset on simPRO Mobile. Also it can't COINS as a accounting software progrm

**What problems is Simpro solving and how is that benefiting you?**

Need to be able to raise a quote from a failed assest on simpro mobile

  ### 45. Excellent Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2024

**What do you like best about Simpro?**

I manage the inventory at my organization and the included features are excellent. It makes tracking counts and re-ordering inventory so much easier.

**What do you dislike about Simpro?**

It does not allow for inventory items to be completely deleted.

**What problems is Simpro solving and how is that benefiting you?**

Simpro has allowed us to consolidate from several management tools down to one all inclusive software solution.

  ### 46. Very user friendly, but minimum customizations.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

Ease of use right out of the gate. Minimal initial setup. Very user friendly. Live chat for customer support is a huge plus.

**What do you dislike about Simpro?**

Not a lot of options to truly customize your experience to tailor it to your company. The catalogue is sufficient but bare-bones.

**What problems is Simpro solving and how is that benefiting you?**

General project management workflow between teams. The use of Tasks is a huge help in my role as it leaves clear definitions on what is required and when.

**Official Response from Simpro Marketing:**

> Thank you for sharing your thoughts on Simpro. We're thrilled to hear about your quick setup and that you find it user-friendly. We understand the importance of a smooth onboarding experience.

We also appreciate your feedback regarding customizations and the catalog. We continuously strive to enhance our platform, and your input is invaluable in guiding our development efforts.

It's great to know that Simpro is facilitating project management workflows and helping your team stay organized with clear task definitions. If you ever have more insights to share or require further assistance, please don't hesitate to reach out. Your success is important to us!


  ### 47. Full, robust solution, but not without its issues

**Rating:** 4.0/5.0 stars

**Reviewed by:** Doug C. | Partner, COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 05, 2023

**What do you like best about Simpro?**

The ability to manage the entire field management side of the business up to accounting

**What do you dislike about Simpro?**

Customer support has dramatically decreased
Easy to use once set up
Abundant training materials

**What problems is Simpro solving and how is that benefiting you?**

All aspects of field management

**Official Response from Simpro Marketing:**

> Hello Doug,

Thank you for sharing your thoughts on Simpro. We're glad to hear that you find our solution robust and capable of managing the various aspects of your field management efficiently.

As our user base continues to grow, we are rapidly expanding our support staff to match this growth. We're committed to providing excellent support to our users, and we appreciate your patience as we work to improve this aspect of our service.

It's great to know that you find Simpro easy to use once it's set up, and we're pleased that you've found our training materials helpful.

Simpro is designed to solve a wide range of field management challenges, and we're thrilled to hear that it's benefiting your business by addressing these aspects effectively.

If you have any more feedback or suggestions, please feel free to reach out. Your input helps us make Simpro an even better tool for your business.

Best regards,
Simpro


  ### 48. Good System for electrical

**Rating:** 3.0/5.0 stars

**Reviewed by:** Penny S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

There are lots of great features for do and charge and service works

**What do you dislike about Simpro?**

Very frustrating finanical tracking, not a lot of editing.

**What problems is Simpro solving and how is that benefiting you?**

TIme sheets and being able to text our tradesmen job details

  ### 49. simPRO is an essential, reliable tool for our business.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Simpro?**

Customer, quote, job, invoice, employee information all in one place.

**What do you dislike about Simpro?**

A few small things.  Would like to see better ability to sort chargable items within a cost center and have a sequential item number beside each.  Would like to save the list of chargable items within a cost center to a CSV file.  But overall I am pleased with simPRO.

**What problems is Simpro solving and how is that benefiting you?**

Consolidates business operations in a single easy to use interface.

**Official Response from Simpro Marketing:**

> Hello,

Thank you for taking the time to share your feedback on Simpro! We greatly appreciate your insights.

We've noted your suggestions regarding chargable items within a cost center and saving them to a CSV file. Your feedback is invaluable as it helps us enhance the system based on user needs.

If you ever have more feedback, ideas, or questions in the future, please don't hesitate to reach out. We're here to support your business's success and are always looking for ways to improve your experience with Simpro.

Best regards,
Simpro


  ### 50. I Am new in the company the only way i got so fast involved in all our projects was with SIMPRO!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shragy B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2023

**What do you like best about Simpro?**

The way you can keep track on all your projects by using simro Asssists

**What do you dislike about Simpro?**

there is NO downside of SIMPRO!!!!!!!!!!

**What problems is Simpro solving and how is that benefiting you?**

simpro is solving all issues a company may face!!


## Simpro Discussions
  - [Your drop down list of industries served does not cover | Maintenance / Fire  etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote
  - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote
  - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote
  - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote
  - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote

- [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-24+07%3A55%3A20+-0500&secure%5Bsession_id%5D=2f817e5d-715a-497f-bbc2-83c632350428&secure%5Btoken%5D=b71d487b8339a733990097a0081b7371d9c68decdfc609903f0a86a8e0fbe7a9&format=llm_user)
## Simpro Integrations
  - [Xero](https://www.g2.com/products/xero/reviews)

## Simpro Features
**Task Management**
- Construction Accounting Tool Integrations
- Construction Estimating Tool Integration
- Construction Workforce Management Tool Integration
- Project Tracking
- Information Management
- Communication and Collaboration

**Workflow Management**
- Proposal Generation
- Integrations

**Data Gathering**
- Cost Calculators
- Enterprise Search
- Multiple Input Formats

**Development Tools**
- Drag-and-drop Form Builder
- API Builder
- Integrations

**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Site Management**
- Field Service Management
- Field Collaboration
- Mobile App
- Field Reporting
- Timesheets
- Photo and Video Uploads
- Workforce Scheduling

**Job Costing**
- Access to Cost Databases
- Digitizing Quantities
- Work Breakdown Structure (WBS)

**Bid Generation**
- Collaborative Editing
- Automated BoQs and BoMs
- Versioning
- Integration with Estimating Software

**Field Tools**
- OCR
- GPS & Time Stamps
- Barcode and Signature Capture
- Image and Video Capture
- Offline Capability
- Embedded Work Instructions

**On the Job**
- Location
- Employee Communication
- Client Notifications
- Field Sales

**Back Office Tools**
- Report Formatting
- Roles and Permissions
- Analytics Dashboards

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

## Top Simpro Alternatives
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews)
  - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)
  - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)