# Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 392 ## About Simpro The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards. ## Simpro Pros & Cons **What users like:** - Users highlight the **ease of use** of Simpro, benefiting from its intuitive interface and comprehensive support. (8 reviews) - Users value the **comprehensive data management** in Simpro, streamlining quotes, scheduling, job costing, and invoicing seamlessly. (5 reviews) - Users value the **user-friendly interface** of Simpro, making it accessible while providing a rich set of features. (5 reviews) - Users praise the **quick and comprehensive customer support** of Simpro, enhancing their overall experience and satisfaction. (4 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating quotes, scheduling, and job management in one system. (4 reviews) - Users value the **centralized system** of Simpro for promoting efficiency and reducing errors across various operations. (3 reviews) - Implementation Ease (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) **What users dislike:** - Users find Simpro's **complexity** daunting, especially due to its overwhelming features and slow execution of simple tasks. (4 reviews) - Users find the **complex setup** of Simpro challenging, requiring significant effort to optimize its features effectively. (3 reviews) - Users find simPRO's **difficult learning curve** challenging due to its complexity and overwhelming features, especially for non-admins. (3 reviews) - Users feel that **improvement is needed** in Simpro's onboarding and training due to its complexity and setup challenges. (3 reviews) - Users find the **steep learning curve** of Simpro challenging due to its complexity and extensive feature set. (3 reviews) - Setup Difficulties (3 reviews) - Setup Issues (3 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. All-in-One Asset Maintenance Workflow, from Quote to Invoice **Rating:** 4.5/5.0 stars **Reviewed by:** Neil H. | Business Systems Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Simpro?** All aspects of asset maintenance are covered in one package. It brings together everything from asset details and service parts to scheduling the right staff, and it supports the full workflow from quote to invoice, including timesheets and purchasing, all in one place. **What do you dislike about Simpro?** That same flexibility also makes the system fairly complex, and it takes a significant amount of setup to get the most out of its features. Training staff to apply our business workflows through simPRO has been an ongoing challenge. **What problems is Simpro solving and how is that benefiting you?** Building a dataset of customer assets and their service history enables us to (a) provide accurate, timely scheduled maintenance and (b) become a “sticky” service provider. It also makes it easier to repeat service work, which is great for ongoing service relationships. ### 2. Incredibly User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. **Reviewed Date:** January 28, 2026 **What do you like best about Simpro?** I find Simpro incredibly easy to use with its user-friendly interface, which lowers the barrier for our less tech-savvy employees but still offers a rich feature set for those wanting to explore deeper. The customer support is quick to respond and their solutions are always comprehensive. I also like how Simpro is customizable, allowing us to tailor aspects of the program to align with our existing workflows. Additionally, I appreciate how new features are implemented effectively, enhancing our use of the software. **What do you dislike about Simpro?** The biggest issue with Simpro for us is that we didn't implement it sooner, and the onboarding process was difficult as our previous software did not allow for the proper migration of essential data. **What problems is Simpro solving and how is that benefiting you?** I use Simpro for asset management, technician dispatch, quote creation, and project tracking. It's user-friendly, supports comprehensive customer service, and allows customization to match our workflows, easing transitions even for less tech-savvy employees. ### 3. Feature-Rich Simpro with a Smooth Quote-to-Job Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Laureen P. | Quotes Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Simpro?** Simpro has a wide range of features and fields, and the workflow is smooth from creating a quote right through to completing the job. **What do you dislike about Simpro?** It can feel a bit overwhelming at first because of the many features and functions, especially if you’re not on the admin side of the job. **What problems is Simpro solving and how is that benefiting you?** I work on the quote-creation side of the business, and Simpro has everything we need for our client database, catalogue, job notes, and more. We can easily add notes for each department as the quote moves through the process—sales, manufacturing, installing, and invoicing—which makes communication clear and transparent. ### 4. Recurring Jobs and a Professional Quoting Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Azwar R. | Implementation Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Simpro?** Recurring Jobs and professional way of getting quotes done for customers. **What do you dislike about Simpro?** Templates create issues which needs to be modified and can take time. **What problems is Simpro solving and how is that benefiting you?** Professional Quotes for customers, managing stock and technicians. ### 5. All-in-One Solution for Streamlined Operations and Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Simpro?** - Single source of truth: Quoting, scheduling, job costing, purchasing, invoicing, and asset management all sit in one system, reducing duplication and errors. - Strong job costing: Real-time visibility of labour, materials, variations, and margins makes it easier to control profitability. - Scheduling and dispatch: Useful calendar, capacity planning, and technician allocation for field teams. - Workflow consistency: Templates, prebuilds, and automations help standardise processes across jobs and staff. - Integration ecosystem - Scalability **What do you dislike about Simpro?** Complex to set up and can feel slow or clunky for simple tasks. **What problems is Simpro solving and how is that benefiting you?** As I pick up more knowledge, it does provide us the ability to scale up ### 6. the software is very easy to use and learn **Rating:** 5.0/5.0 stars **Reviewed by:** dave h. | operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Leads are easy to convert into quotes, creating Scripts is good, acccepted quotes again are easy to turn into jobs, then Invoicing The work flow is very good **What do you dislike about Simpro?** Going backwards after you open up a screen, sometimes it is slow, searching for some things you have to be specifc to find what you are looking for **What problems is Simpro solving and how is that benefiting you?** We are just implementing Maintenanace plannner, as we have grown our service base, but are not managing it efficently **Official Response from Simpro Marketing:** > Hi Dave, We want to express our gratitude for taking the time to share your feedback about Simpro. We're thrilled to learn that you find our software easy to use and learn, especially when it comes to converting leads into quotes, creating scripts, and managing your workflow from quotes to jobs to invoicing. We highly value user experience, and we've invested significantly in tools and processes aimed at enhancing efficiency and addressing concerns such as excessive clicks. As part of our ongoing efforts to improve, we recently migrated our servers to AWS to enhance the speed and reliability of Simpro, which should result in a smoother experience for you. Regarding your implementation of the Maintenance Planner, it's a robust tool that has the potential to greatly benefit your operations. To ensure you extract the maximum value from it, we encourage you to reach out to our professional services team. They are well-equipped to provide you with expert guidance and best practices, helping you optimize your use of the Maintenance Planner and customize it to meet your unique requirements. Should you have any additional suggestions or questions during your implementation journey, please don't hesitate to get in touch. Your success remains our utmost priority. Best regards, Simpro ### 7. Stable and User-Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Damian W. | Commercial Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Simpro?** Software is stable and easy to use. customer success team is very helpful. **What do you dislike about Simpro?** some development updates take a while, ie adapting table filters **What problems is Simpro solving and how is that benefiting you?** centralised system for both operational departments provide easy engineer and cost management. ### 8. An amazing all in one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Its functions, they are very helpful, its layout **What do you dislike about Simpro?** the way we have to organize our inventory **What problems is Simpro solving and how is that benefiting you?** the way we can insert a project from start to finish and administrate that process **Official Response from Simpro Marketing:** > Hi Alan, Thank you for sharing your thoughts about Simpro. We're thrilled to hear that you find it an amazing all-in-one platform and appreciate its functions and layout. Regarding your concerns about inventory organization, we understand that efficient inventory management is crucial. We're continuously working on improving our platform, and your feedback is valuable in this regard. It's great to know that Simpro is helping you manage projects from start to finish and streamline your administrative processes. The ability to handle projects comprehensively within one platform can greatly enhance efficiency and productivity. If you ever have more suggestions or questions, please don't hesitate to reach out. Your input helps us refine and enhance Simpro to better meet your needs. Best regards, Simpro ### 9. Flexibility for CMMS **Rating:** 4.0/5.0 stars **Reviewed by:** Ruben M. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Simpro?** Since onboarding this CMMS tool into our company, we were able to absorb loads of several separate lines of reporting and gathering site data into one system. Very easy to get up to speed and configure, excellent customer support from inception to live. **What do you dislike about Simpro?** There were some critical key features we were advised to have from the beginning early in time but took too long to implement **What problems is Simpro solving and how is that benefiting you?** Integrating CRM and CMMS systems into the same software, that is used by both field staff and back office **Official Response from Louise Stone:** > Hi There, Thank you for sharing your review of Simpro. It's great to hear that the tool has helped streamline your company's processes by consolidating various reporting lines and site data into one system. It's also encouraging to know that you found the onboarding process smooth and the customer support excellent from the start. Regarding the areas for improvement, it's understandable that delays in implementing critical features can be frustrating. Hopefully, Simpro continues to enhance its platform to better meet your needs in a timely manner. It's impressive that Simpro is effectively integrating CRM and CMMS systems, benefiting both your field staff and back office. This integration likely improves communication and efficiency across your organisation. Thank you for providing your insights! Best regards Louise ### 10. Helpfull for managing the business **Rating:** 4.5/5.0 stars **Reviewed by:** Ovez M. | Purchasing and warehouse clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Simpro?** You can fit many diffirent features in one system **What do you dislike about Simpro?** Sometimes it might work slow. And limite **What problems is Simpro solving and how is that benefiting you?** You can keep records of your business project, purchases and ect. ### 11. Helpful, but very annoying **Rating:** 2.5/5.0 stars **Reviewed by:** Russ C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** Our company now has over 100 employees so we started using SimPRO about 1 year ago. There was a 6 month period where everyone had to learn to use the software. Integration did not go as smoothly as anticapted and the learning curve was much higher than we were told. It wouldn't be hard for a small business to get on board with this, but for a large business it's significantly harder. Just getting everyone to start using it and dealing with all the questions was frustrating. However it has definitely brought more organization into our workflow. I also like how we can use one software for most of the different branches of our company to share information and stay informed about most jobs. **What do you dislike about Simpro?** The worst thing about SimPRO is that you have to do things a certain way. It is not flexible at all. If you don't do things exactly right they won't function. One example is revising invoices. This is impossible to do and you have to delete the invoice in order to even be able to make changes to the job, then you have to send a new invoice in place of the original one. In the span of 6 months we have found a work around for this,but it shouldn't have taken that long for such a simple problem. **What problems is Simpro solving and how is that benefiting you?** Helps us stay organized, this was a big problem once our company got bigger. ### 12. Simplifying Business Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Simpro?** Simpro has allowed us to simplify our business processes by unifying our lead management, estimating, proposals, service and project management, and invoicing in a single application. We previously had to cobble together workflows with multiple different applications, which was very cumbersome. It was very quick and easy to deploy. We were up and running in a matter of weeks. **What do you dislike about Simpro?** We do not have an accounting integration so that process is still very manual for us. It also does not allow us to perform accurate cost accounting in Simpro since all of the true cost lies within our ERP. We would also love to see Simpro support one or more of our vendors for integrated estimating and procurement activities. **What problems is Simpro solving and how is that benefiting you?** Implementing Simpro has enabled us to streamline our project and service management which allows us to do more volume with our existing staffing level. ### 13. User friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Simpro?** Ease of IMplemenataion and great customer support **What do you dislike about Simpro?** Additiona steps to do a task with the software **What problems is Simpro solving and how is that benefiting you?** The need of using paper reports ### 14. Absolute waste of money **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** All information is available in the one place, honestly, that's about it. **What do you dislike about Simpro?** Often glitches and loses information, especially on the mobile app. Mobile app for field techs is laughably bad. Constantly loosing information, app re-loads by itself regularly (suspect cause app crashes), won't upload information entered until it feels like, even after pressing refresh multiple times. Same text boxes on multiple windows can be confusing. Browsing page randomly updates by itself. Sometimes it saves information, sometimes it doesn't. Costs a fortune, makes it hard to change. Seems company is more about making profits then actually making a product that works. **What problems is Simpro solving and how is that benefiting you?** Scheduling. Rest of software has now become a giant glitch. **Official Response from simPRO:** > Hi there, Thank you so much for leaving this review! We are thrilled to hear simPRO is working well for your business, and providing an all-in-one solution. We look forward to continue improving the software and supporting your company. ### 15. SimPRO does everything I need and more! **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Simpro?** As someone who uses simPRO in all areas of the product and helped implement it to our company, it is overall one of the best I have ever used in my 10+ years of working here. I love that everything is categorized so well and the search box in the top right hand corner is my favorite thing. I use it multiple times per day to look for things such as PO's, finding customers by addresses, etc. **What do you dislike about Simpro?** The log needs to have more detailed as far as dollar amounts as to what was changed. Cost centers need to be unlocked when necessary even if already invoiced. Suggestion would be to have a supervisor override. Supervisor override would be beneficial in a lot of situations. **What problems is Simpro solving and how is that benefiting you?** It keeps all of our tasks organized into much needed categories and is helping keep our costs to job up to date. We used to have someone manually enter costs into every single job and service weekly. Over the last 3 years our employees have increased and doing such a tedious task would take up so much useless time. It is finally nice to see how much time someone spent on a job by the end of that day. ### 16. SimPRO - PROmiSe **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi P. | HVAC Engineer, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Simpro?** I really liked this job management software. It make my job easy for doing take offs and saves lots of time. I loved the feature of auto saving. We can directly send quatation email from SimPRO it self. User interface is very easy to learn and customer support of SimPRO is very good. We are one email away from any information or support. **What do you dislike about Simpro?** To be frank, I really do not have any dislikes about SimPRO. I think you can decrease the subcription price a bit to help more people. I also want you to develop a efficient mobile application for SimPRO. It allows us to work even if we are not infront of computer. **What problems is Simpro solving and how is that benefiting you?** In my company, we use Plandroid software for HVAC duct designing. After designing the duct plan, we use SimPRO for take off based on the duct plan. We also use this SimPRO for project management and sending quatation to customer. ### 17. SimPRO **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** SimPRO is just a well rounded product, not focusing on one trade or customer type means everything is there for us to some degree. Where there are gaps these are filled with a reasonable API and a few useful intergrations. The support pathways and support persons are awesome, they are responsive and generally successfully solve your issues. SimPRO is well structured to ensure you follow the path from customer engagement through to billing but still provides the wiggle room for those 'special' cases that need to step off the pathway. We haveimplemented a single company which we changed to multicompany and added another single company and the whole process for us was reasonably pain free. We had a great consultant. I am using SimPRO daily either at the front end or via API and it just works, day in day out. **What do you dislike about Simpro?** The API forum and responses do not come up to the high standards set by the rest of the support pathways, If these are the developers then they need some customer service front men/ladies or training. The whole submit an idea "Ideas Portal" is full of great ideas and whilst I understand you have a grand vision some enhancements suggested would take the product to the next level. There are a lot of suggestions andit would be good to see them grouped and merged. Reporting data does not replicate early enough to make any reporting useful for daily reports and the lack of a yesterday filter (probably not there because of replication) is not at all user friendly. **What problems is Simpro solving and how is that benefiting you?** Our business is nationwide, under multiple brands and covering a number of work streams. SimPRO has made all the resulting business data more accessible for us to work smarter and in a more collaborative environment. **Official Response from Simpro Marketing:** > Hi David, Thank you for sharing your thoughts on Simpro. We're thrilled to hear that you find our platform well-rounded, flexible, and suitable for a variety of trades and customer types. We're committed to providing a comprehensive solution that can adapt to your specific needs. We appreciate your feedback regarding the API forum and the Ideas Portal. We're continuously working to improve all aspects of our service, and your input is invaluable in this process. Your suggestion about grouping and merging enhancement ideas is noted, and we'll consider this for future improvements. Regarding reporting data replication and the lack of a yesterday filter, we understand the importance of real-time data and ease of reporting. We're always looking for ways to enhance our reporting capabilities, and your feedback will be taken into account. It's wonderful to know that Simpro has made your business data more accessible, allowing you to work smarter and collaboratively across multiple brands and workstreams. If you have any more suggestions or need assistance, please feel free to reach out. Your success is our priority. Best regards, Simpro ### 18. Simpro has given us back the control over our business **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Simpro gives you full insight into your business operations. You can track all jobs, profit and losses, price list discrepancies, employee productivity, Workflows and the list goes on. Without investing in a ERP system you will never be able to draw down to see where your business wins and loses money. Simpro was the best software we looked at in terms of value for money. Its very user friendly and customisable to your business. It allows us to automatically send out monthly customer statements and setup an overdue invoice reminder system that works seemlessly on autopilot which was something we previously had to pay an administrator to do. We are able to better plan for the future of our business with weekly Work in progress reports and project tracking. We use Simpro to report on the micro side of our business (i.e. where did Joe spend 15 hours this week and what job was that allocated agaist. We use Myob to report on the Macro side of our business (i.e. Actual gross margin achieved, net profit and loss, overhead analysis etc) and Simpro integrates directly into myob. It pushes across our sales invoices and supplier purchases without the need for any double handling. The only thing that gets entered into MYOB manually now is payroll and credit card purchases. **What do you dislike about Simpro?** It is expensive, and you feel a bit vulnerable to future price rises as once you are in it is very hard to get out. It logs us out very quickly sometimes,,, so if you are working on a big quote if your not actively hitting save then it can log you out of your work.. We have tried to fix this but nobody at Simpro has been able to help **What problems is Simpro solving and how is that benefiting you?** Having 5 branches Simpro allows us to see where all of our 50 staff are at any given time of the day, and to track what jobs are outstanding and where we are going next. It shows true costs of the job measures against what was originally estimated, and allows us to see where we made mistakes to learn for next time. **Official Response from Simpro Marketing:** > Hi David, Thank you for sharing your comprehensive feedback on Simpro. We're thrilled to hear that Simpro has had such a positive impact on your business, providing you control and insight into your operations. It's great to know that you appreciate the depth of insights Simpro provides, from tracking jobs and profitability to employee productivity and workflows. We designed Simpro to be a versatile solution that empowers businesses to make informed decisions and improve efficiency. We understand your concern about the cost and potential future price increases. We continually invest in enhancing Simpro's capabilities and providing top-notch support to our users. Your feedback helps us understand your needs and concerns, and we take it into account as we evolve our pricing and service. Regarding the issue with logouts during work, we apologise for any inconvenience this has caused. We appreciate your patience, and we'll continue to work on improving this aspect of the user experience. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you for choosing Simpro! ### 19. Simpro is great overall **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** I like that it is easy to manage all of the jobs, invoices and customers in one spot. There is a good tool for logging communication with customers as well. I also like that there is a chat option to speak with someone from Simpro. It is much better than sitting on hold forever! **What do you dislike about Simpro?** I don't like that once you have done something it's done. If you merge customers by mistake, you can't undo it. If you create an invoice, you can't correct it. You need to delete the invoice and redo it. If something is deleted, there is no undo period. With a management system, it's nice to know that if you are training someone and they mess up, you can get that information back easily. **What problems is Simpro solving and how is that benefiting you?** It is nice that I can track my tech's time and they can upload pictures and notes as they are working. **Official Response from Simpro Marketing:** > Hi Victoria, Thank you for your positive feedback about Simpro! We're thrilled to hear that you find our platform helpful for managing jobs, invoices, and customer interactions, all in one convenient place. We understand the importance of efficient communication and are pleased to know that you appreciate our chat option as an alternative to long phone wait times. Regarding your concerns about undoing actions, we value your input. While we don't have an undo feature currently, we're continuously working on improving Simpro's functionality and usability. Your feedback regarding this aspect is important and will be considered as we make enhancements to our system. It's fantastic to hear that you find value in tracking your technicians' time and their ability to upload pictures and notes while on the job. Simpro is designed to streamline these processes and provide you with valuable insights into your operations. If you have any more feedback or questions in the future, please don't hesitate to reach out. We're here to support your business's success. Thanks for choosing Simpro as your management solution! Best regards, Simpro ### 20. Simpro is life changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** Simpro helped us automate our system from doing everything on paper. Now I can see when my techs finish early or are taking longer which allows better communication with customers. The ability to go from a quote to a job to an invoice is super easy and allows us to invoice our customers immediately which in turn has improved our cash flow dramatically. Their customer service is top notch and responds very quickly. I love that I can access it from home to work remotely. **What do you dislike about Simpro?** As with any system, there are quirks but nothing that makes life too difficult. I love using the ideas portal to submit or vote on possible upgrades. **What problems is Simpro solving and how is that benefiting you?** Knowing where my guys are has been super helpful. Also being able to give them additional jobs without them having to return to the office for paperwork has increased our productivity and profitability substantially. **Official Response from Simpro Marketing:** > Dear Rebecca, Thank you so much for your fantastic review! We're thrilled to hear that Simpro has had such a positive impact on your business operations. It's great to know that you've been able to streamline your processes, improve communication with your customers, and enhance your cash flow through our platform. We're also pleased to hear that our customer service team has been able to provide you with the support you need promptly. We're always here to assist you. Your feedback is invaluable, and we appreciate your use of the ideas portal to contribute to the ongoing improvement of Simpro. We're dedicated to making our system even better, and your input helps us tremendously. If you ever have more suggestions, questions, or need assistance with anything else, please don't hesitate to reach out. We're here to support your continued success. Best regards, ### 21. Amazing onboarding process **Rating:** 4.5/5.0 stars **Reviewed by:** Janie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Simpro?** First, the onboarding process is fabulous. The hands on approach, where they take you step by step through the system and help you set it up the way you want and need it to be. Second, the system itself is very user friendly. We are a small company so the integration process was a breeze compared to other software systems we had tried. Simpro has many features we like, especialy the customization capability of the documents. **What do you dislike about Simpro?** We have some one off processes that we have had to find a work around for within Simpro. Some of that is still being tested out on our side to ensure we have it right. **What problems is Simpro solving and how is that benefiting you?** We now have the ability to house inventory within a system. It is also very handy for maintaining customer asset information, which is key for us. ### 22. Good Software, Intuitive Usage, 24/7 Support, Helpful Features. Dispatch and Mobile Could Be Better. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** I like the ease of use when first getting started. It's easy to quickly figure out how to get around and find what you're looking for. The main navigation is laid out logically in order of how a typical job process would flow from Lead to Invoicing. The simPRO team was extremely helpful during the implementation process and offered us many resources to help us get started. Chat support is 24/7, so you can always chat with a customer support representive to raise issues or ask questions. This has been extremely helpful throughout our time using simPRO. The account management team is also very helpful and easy to work with. In my experience, they've always gone above and beyond when possible. There is also a suite of add-on features that are very useful. We regularly utilize the advanced reporting capabilities offered by their BI Reporting. The underlying software for BI Reporting recently had a major overhaul, making it easier to teach regular users how to create custom reports. For advanced use cases, APIs and Zapier can be utilized to integrate with 3rd party applications. Overall, the software has been good to us. New people have an easy time adjusting. The simPRO team is always wonderful to work with. **What do you dislike about Simpro?** There are a couple of drawbacks. Lack of a true dispatch board and a messy, unintuitive mobile application. I think it's time they consider a true drag-and-drop dispatch board that makes it easy for dispatch to know where technicians are, where technicians will be, what jobs are available to dispatch, and what technicians are available for jobs. They do offer a schedule board, a job board, and a service dashboard. But, these need to be on one page where dispatch can drag jobs/technicians onto a board. Another area that needs a work is the mobile application. Much of the features needed are there, but using the app could be better. Features and modules seem to be cobbled together in a non-intuitive manner. It would be nice if the job card sections were laid out better, easier to distinguish between each other, and was more customizable. In addition, there are 2 major features missing from the service mobile application. A true timecard system and custom forms. **What problems is Simpro solving and how is that benefiting you?** simPRO has helped us move away from an unintuitive, out-dated, closed system that was only available to office users. Now, our people are on a cloud based system that makes getting and communicating information faster and easier. Technicians are able to better manage the jobs available to them. **Official Response from Simpro Marketing:** > Hi there, Thank you for taking the time to share your thoughts on Simpro. We're thrilled to hear that you find our software intuitive and user-friendly. It's wonderful to know that you appreciate the assistance you received from our team during the implementation process. We strive to make the onboarding experience as smooth as possible. We're also pleased that you've found our support, including 24/7 chat support and account management, to be helpful throughout your journey with Simpro. Our aim is to provide top-notch service to ensure our customers get the most out of our platform. We also value your input on areas for improvement, such as a more robust dispatch board and mobile application enhancements. We take such feedback seriously and are constantly working to enhance our platform. If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 23. One solution for all needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Simpro?** Simpro is very user freindly, supports all my needs without having to use any other software. I use Simpro daily as I can manage all jobs, quotes, staff, clients, suppliers, contractors and it also supports the financial aspects associated with those. Customer support is very good and responsive in replying to any quries about the product. **What do you dislike about Simpro?** Its not a dislike but I would like a feature where you could set a notification when specific engineers begin or complete a job. **What problems is Simpro solving and how is that benefiting you?** Simpro help me to manage large projects, having a historical inventory of sites / clients allows me to keep track and provide a better client service. ### 24. Love most, not a fan of some things **Rating:** 4.0/5.0 stars **Reviewed by:** Sheri H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** We love the flow from quotes to jobs, purchase orders to jobs, and the full inventory it tracks. Time tracking has been great for the employees. we also love the search functions - our last program would not search partial words **What do you dislike about Simpro?** Very choppy, and order must be followed. We also do not like the unability to alter a job after it's been sent to invoicing. Hate the idea of deleting invoice, alter job, resend to invoicing, re-editing invoice. Also hate that there is no DNE ability. We work with lots of major contractors that work with Do Not Exceed limits, and this would be so helpful, even an override would be nice. **What problems is Simpro solving and how is that benefiting you?** Helps track jobs, parts, and quotes. This has been great for referencing. **Official Response from Simpro Marketing:** > Hi Sheri, Thank you for your review of Simpro. We're delighted to hear that you find many aspects of our platform valuable, such as the seamless flow from quotes to jobs, purchase orders, and the comprehensive inventory tracking. It's also great to know that time tracking has been beneficial for your employees, and our search functions have been useful for your operations. We understand your concerns about the order of operations and the inability to alter a job once it's been sent to invoicing. Your feedback on these aspects is noted, and we'll consider how to improve the user experience in these areas. We appreciate your input on the "Do Not Exceed" limits. While it's not currently available, we are continuously looking for ways to enhance Simpro, and your suggestion is valuable in that regard. If you have any more feedback or questions in the future, please feel free to reach out. We're here to support you every step of the way. Thanks for choosing Simpro as your business management solution! Best regards, Simpro ### 25. Improved visibility and modernised our field service **Rating:** 4.5/5.0 stars **Reviewed by:** Gordon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Simpro?** By far one of the easiest software’s to pickup and use quickly backed with a stunning video training suite online and ready to go from day one. The step me through training is some of the best I have seen using software for 25 years. The end to end job management from quote to invoice is allows us to see where the profit and loss is coming for each job or customer. We have used some of the great simPRO embedded integration to allow other software to help reduce admin. The simPRO API is also allowing us to integrate with our current web offerings easily. **What do you dislike about Simpro?** Overall the only issue is getting great ideas from customers into the software fast. The customisation team at simPRO pickup the slack here to help. **What problems is Simpro solving and how is that benefiting you?** The ability for simPRO to give us quick and easy visibility into day to day jobs **Official Response from Simpro Marketing:** > Hi Gordon Thank you for sharing your experience with Simpro. We're thrilled to hear that you find it one of the easiest software solutions to pick up and use, and that our free video training via our Helpguide and Learning Toolbox has been valuable for your team. We understand the importance of providing comprehensive training resources to help users get the most out of our software, and it's fantastic to know that these resources have been effective for you. We're also pleased to hear that you've been able to leverage Simpro's embedded integrations and API to streamline your operations and integrate with other software solutions. We appreciate your feedback about the process of incorporating customer ideas into the software. We are constantly working on enhancing Simpro based on user input. If you have any more feedback or suggestions, please feel free to share them with us. We value your partnership and are committed to continually improving your experience with Simpro. Thank you for choosing Simpro to improve visibility and modernize your field service operations. We look forward to continuing to support your business in the future. Best regards, The Simpro Team ### 26. Assess thoroughly before you sign up **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** The customization and auto status updates. **What do you dislike about Simpro?** The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. **What problems is Simpro solving and how is that benefiting you?** Simpro does not solve any problems and we have found no benefit from Simpro. We tried Simpro as they market themselves as a comprehensive platform for job costing and project management. Simpro premium was not a good fit for us as time tracking was inefficient and expensing was impossible. Every expense had to be entered as a PO, then manually receive. Integration with our accounting system relied on manual syncronization. This system caused 3x more work for our team and caused disorganization with job costing. **Official Response from Simpro Marketing:** > Hi Jessica, We sincerely appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Simpro didn't meet your expectations. Your insights are invaluable as we continuously work to improve our platform. We want to let you know that your feedback matters to us, and we are actively working to enhance various aspects of Simpro based on user input. While we understand that these improvements won't change your past experience, we hope they demonstrate our commitment to addressing concerns like the ones you've raised. We're truly sorry that Simpro wasn't the right fit for your business. If you ever reconsider or have any more insights or questions, please feel free to reach out. We're here to assist and provide the best support we can. Thank you for giving Simpro a try, and we wish you success with your future endeavors. Best regards, Simpro ### 27. Simpro has many capabilities that were not possible with our last FSM. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Simpro?** As an administrator, I like the features and customizability of Simpro. With Simpro I can create notifications, alerts, and forms for our work orders/quotes/invoices. As well as having the ability to view the status of our technicians in the field. **What do you dislike about Simpro?** When I'm creating invoices and approving the work orders. The AI will override the times I have approved. For example, there is an order for the labor that is being billed on an invoice. First comes our technician's time and then the assistant's time. If there's overtime it will be added after regular time. However, I have experienced Simpro overriding the order of the times we are billing. This can be frustrating to have to correct. **What problems is Simpro solving and how is that benefiting you?** We now have the ability to do things that were not possible with our last software. 1. Quotes and Estimates 2. Custom notifications 3. Very helpful customer support 4. Integrates with QuickBooks and many other softwares 5. Reports 6. Scheduling **Official Response from Simpro Marketing:** > Thanks for your feedback. We do not currently utilize AI within the product and this does not sound like typical functionality. Please reach out to support for help troubleshooting. ### 28. Great software, very complex! **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Simpro has awesome customizations and the support staff was amazing. Lots of awesome features and app was easy to use. **What do you dislike about Simpro?** The one downside of Simpro is there are a lot of rabbit holes you have to go down to get to certain pages. We used the software for awhile but ended up having to change due to complexities that didn't work well for a pool company. I think it could have worked for us but I didn't have enough support from my team in implementation (not Simpro's fault at all). **What problems is Simpro solving and how is that benefiting you?** Simpro was going to be our main scheduling software and worked well for our pool routes for awhile, but we ended up having to change softwares due to our own staffing issues. It is a pretty complex system to set up and customize to fit to our company so there was a lot to do on the backend. I think they've got an awesome team and a great software, just in the end wasn't the best for a pool service company with as many departments as ours had. ### 29. NO API SUPPORT SIMPRO DOESN'T CARE - SIMPRO BI SUCKS **Rating:** 1.5/5.0 stars **Reviewed by:** Michael B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Simpro?** I like that simpro helps us manage our company better by providing an all around platform **What do you dislike about Simpro?** SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. **What problems is Simpro solving and how is that benefiting you?** SIMPRO IS GREAT AT PROVIDING BASIC CRM NEEDS. OTHER THAN THAT THEY DON'T CARE ABOUT YOU AT ALL. THEY ONLY CARE ABOUT YOU SIGNING UP TO THEIR PLATFORM AND THEN YOU'RE ON YOUR OWN IF YOU HAVE DATA ISSUES **Official Response from Simpro Marketing:** > Dear Michael, Thank you for sharing your feedback about Simpro. We want you to know that we take your concerns very seriously, and we apologise for any inconvenience you have experienced. Our team has escalated your API and Simpro BI issues to our account management team. They will reach out to you promptly to discuss the support you need. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs. Thank you for bringing this to our attention, and we look forward to working with you to address your concerns. Best regards, ### 30. User Friendly Software **Rating:** 3.5/5.0 stars **Reviewed by:** Mackenzie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** It is easy to learn and master. I love that there are tutorials for everything; it really takes out the need for training a new person. Their customer service is great, they are always available for a chat to resolve any issues. **What do you dislike about Simpro?** There seems to be a lot of round about ways for doing things in SimPRO. If I run into something buggy, the fix is sometimes a work around and doesnt seem like an efficient way of doing something. I think the system could use some upgrades to make it more robust. **What problems is Simpro solving and how is that benefiting you?** SimPRO is our project management software. We manage jobs and timecards within SimPRO. It has taken the place of Excel spreadsheets. **Official Response from Simpro Marketing:** > Hi Mackenzie, Thank you for taking the time to share your experience with Simpro. We're delighted to hear that you find our software user-friendly and easy to learn. Our goal is to make it as accessible as possible for both new and experienced users, and we're glad to know that our tutorials and customer service have been helpful for you. We appreciate your feedback regarding certain processes in Simpro. Your input is valuable to us, and we're continuously working to improve our platform. We are focused on enhancing the user experience and making the software more efficient and robust. We have recently made significant investments in tools and processes to identify better ways for efficiency, so your feedback is timely and very much in line with our goals. If you ever have more suggestions or encounter any issues, please feel free to reach out to our customer support team. Your feedback helps us in our ongoing efforts to make Simpro an even better tool for your business. Best regards, Simpro ### 31. Simply put, nothing short of amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** I can’t say enough good things about this platform. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result of implementation. Simpro is user friendly and integrates nicely with our accounting aspects. I use Simpro daily and I am always learning new steps through every update. **What do you dislike about Simpro?** The only downside at this time of Simpro is alerts; however, we have been told by Simpro's development team that the solution to our pain point is in the works. **What problems is Simpro solving and how is that benefiting you?** Simpro allows our company to manage quotes, jobs, invoicing, and business reporting efficiently in one place. ### 32. Mostly positive with some difficulties that require a lot to work around **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** I have loved that SimPro has become a mostly central touch point for our operations. Being able to go from sales lead all the way to final invoicing, with the bulk of our attention being in this single interface, has been helpful for our processes. **What do you dislike about Simpro?** There are a number or work flows that are tedious and combersome; where some software's might have a single action, SimPro may require navigating through to a destination with 4-5 clicks. The other piece that has been disappointing is the integrations and their lack of usefulness or support for them. Things like the email or voip integrations are confusing to implement, and if there are issues then you are pointed to whatever other company is involved. So, no one inside SimPro support helps keeps those features moving forward or working **What problems is Simpro solving and how is that benefiting you?** It's giving us a single pane of glass to track sales, projects, service calls, inventory, and invoicing. **Official Response from Simpro Marketing:** > Dear Kyle, We greatly appreciate your review of Simpro. It's heartening to learn that our platform has assumed a central role in your operations, contributing to the efficiency of processes spanning from sales leads all the way through to final invoicing. Your feedback concerning specific workflows and integrations is valuable to us. Enhancing the user experience is a paramount objective, and we've committed resources to identify and address workflow inefficiencies. We extend our gratitude for selecting Simpro as your business management solution. We are enthusiastic about continuing to serve you and advancing our platform to your advantage. Warm regards, Simpro ### 33. Fantastic Software **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** -Automated Recurring Invoices (Makes it super easy to send out monthly invoices to our clients) -Commissions (No more manually calculating sales commission on jobs) -Smooth workflow (I now can go from a sales lead, to a quote, to a job without having to duplicate or triplicate my work) -Implementation of the product was a breeze. I was up and running and no time! **What do you dislike about Simpro?** No integration with a true document signature platform. We are having to use SignNow for the moment. **What problems is Simpro solving and how is that benefiting you?** Simpro has made it super easy to do a deep dive on the profitability of my jobs. Before, I could only guess at what costs were associated with each specific job. **Official Response from Simpro Marketing:** > Hi Matthew It's fantastic to hear about your positive experiences with Simpro, especially regarding automated recurring invoices, commission calculations, and streamlined workflow. It's great that the implementation process went smoothly for you. Simpro offers an online quote acceptance feature that allows you to create quote acceptance forms for your customers. They can conveniently accept quotes online, and the system notifies you when a customer accepts the quote. Additionally, customer signatures are automatically captured and populated on PDF forms. This streamlined process helps you efficiently manage your quote workflow while maintaining accurate records of accepted quotes, including captured signatures. It's worth noting that software products like Simpro often evolve, so integration options may expand in the future to provide more choice. If you ever have more feedback or suggestions, please feel free to share them with the Simpro team to further enhance your experience. Thank you for sharing your thoughts! Regards Simpro ### 34. Works, but alot to be desired **Rating:** 2.0/5.0 stars **Reviewed by:** Mike T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** Allows us to get everything in one place for the most part Capability to manage jobs very well from sales to follow up Great tools to control job costs Syncs pretty well with accounting software **What do you dislike about Simpro?** Interface is not intuitive and there's a long and hard learning curve. Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden. Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks **What problems is Simpro solving and how is that benefiting you?** Allows us to write and manage work with a high-level of certainty that we will be profitable **Official Response from Simpro Marketing:** > Hello Mike, Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated. We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience. In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023. Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out. If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 35. Wonderful field service and estimating software for low voltage or security company! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** I love that the software has the ability to create estimates quickly. Work flows between estimating, ordering and work orders have been a life saver! The new takeoff software allows quick estimating alongside a plan set. The customer service department is always available and ready to assit with any issues that come up. **What do you dislike about Simpro?** I wish asset tracking was a little more organized. Financial statements are based on accrual. I wish there were some statements based on cash flow. The mobile application can glitch at times but all in all a great product. **What problems is Simpro solving and how is that benefiting you?** It solves all workflow issues including lead managment, estimating, ordering, job scheduling / tracking and invoicing. **Official Response from Simpro Marketing:** > Hi Nicholas Thank you for taking the time to share your positive experiences with Simpro. We're thrilled to hear that our software has been instrumental in streamlining operations for your company. We're particularly pleased that you find our estimating and workflow features beneficial. It's wonderful to know that our tools have been a life-saver in your day-to-day work. Our commitment to providing efficient estimating and work order processes remains a top priority. We appreciate your feedback regarding asset tracking and financial statements. We continually work on enhancing our software, and your insights are essential in this regard. We're here to support you every step of the way, and your success is our success. If you ever have more feedback or need assistance with anything else, please don't hesitate to reach out. We're ready to assist. Warm regards, Simpro ### 36. SimPRO has a great asset management and plant item tracking system **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Simpro?** SimPRO has helped us grow our asset management with our customers. It has been helpful to track history and easy helpful to list to our customers which asset needs the repair. **What do you dislike about Simpro?** SimPRO has alot of steps in the process of quoting, job workorders and invoicing. For the system to work properly you have to be very careful to every detail or you miss something along the way. It will take time to learn the steps, but you will get the hang of it. **What problems is Simpro solving and how is that benefiting you?** It is helping cut down on the amount of paperwork for each job and the communication between mobile users and the office. **Official Response from Simpro Marketing:** > Hello Michalle, Thank you for sharing your thoughts on Simpro. We're delighted to hear that you've found our asset management and plant item tracking system to be a valuable asset in your business operations. Tracking asset history and efficiently communicating repair needs to your customers are indeed crucial aspects of field service management. We appreciate your feedback regarding the complexity of certain workflows in Simpro. We've taken this input to heart and have invested in tools and improvements aimed at streamlining these processes. Our goal is to reduce the number of steps and clicks required, making the system more user-friendly while maintaining its power and functionality. We understand that mastering these workflows can take some time, but we're here to support you every step of the way. Your dedication to detail ensures that you're making the most out of our system, and we're committed to making that process smoother for our users. Simpro is designed to significantly reduce paperwork and enhance communication between your mobile teams and the office. We're pleased to be contributing to the efficiency of your operations. If you have any more feedback or questions, please don't hesitate to reach out. We're here to assist you on your journey with Simpro. Best regards, Simpro ### 37. Really efficient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca O. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** I love how user friendly it is! If there's something you can't work out it's easy to click on 'walk me through' and you can work it out. It's really helped to streamline our business and make us more efficient. Customer service is very approachable as well and follows through on making sure issues are rectified. **What do you dislike about Simpro?** Entering invoices manually could be a bit easier. To have to create PO, enter detail and then go to a different area to receipt it sometimes feels a bit clunky. **What problems is Simpro solving and how is that benefiting you?** It's helping us capture all staff hours as well as materials used thereby increasing our revenue. **Official Response from Simpro Marketing:** > Hi Rebecca, Thank you for your kind words and the positive review of Simpro! We're delighted to hear that you find our system user-friendly and efficient. Our "walk me through" feature is designed to provide you with the guidance you need, making it easier to navigate and utilise the system to its full potential. We're especially grateful for your appreciation of our customer support team. Providing excellent service and resolving issues promptly is a top priority for us, and it's heartening to know that our efforts have made a positive impact on your experience with Simpro. We also appreciate your feedback regarding invoice entry. We're always looking for ways to enhance the user experience, and your input is invaluable in this regard. We'll certainly take your comments into consideration as we continue to improve our system. Thank you for choosing Simpro as your business solution, Best regards, Simpro ### 38. Great for Job Management, Complicated for Inventory Management **Rating:** 4.0/5.0 stars **Reviewed by:** Victor H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** As a service company, Simpro is really straight forward for creating an managing the jobs our techs have to go go each day. **What do you dislike about Simpro?** As a service company, Simpro is long and complex for inventory management. This makes it very difficult when trying to orginize parts for different machines with the same manufacturer. Rather than having one storage device for the manufacturer which can then be broken down into the different machines, each section has to be its own storage device. This leads to long lists of storage devices that are difficult to keep track of and move parts between **What problems is Simpro solving and how is that benefiting you?** Tracking service jobs, invoicing, and inventory management **Official Response from Simpro Marketing:** > Hi Victor, Thank you for taking the time to share your feedback about Simpro. We're glad to hear that Simpro works well for job management in your service company. We appreciate your input regarding inventory management. Your feedback is valuable, and it helps us identify areas where we can improve and enhance the user experience. We're continually working to make Simpro more intuitive and efficient, and your comments will be taken into consideration. If you ever have more suggestions, questions, or need further assistance, please don't hesitate to reach out. We're here to support you in making the most of Simpro for your business needs. Best regards, Simpro ### 39. Simpro is very user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** Simpro is very simple to learn how to use. It's also very easy to teach to someone else. I love that it gives the ability to add notes everywhere from the customer to the site to the specific job. **What do you dislike about Simpro?** Pulling accurate reports is nigh unto impossible. **What problems is Simpro solving and how is that benefiting you?** It gives us the ability to schedule jobs, the techs have Simpro on the tablets, we build quotes directly in Simpro and then email them to the customer. We can also create and send invoices directly from Simpro. ### 40. SimPro Optmized our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** It has cut down on the time of our admin almost 70%. It also has helped us level our customer experience up and our business has been excelling using it. It has so many features that each week we keep laying in and its making our experience even better. We have recemmended it to multiple people and one already signed on. **What do you dislike about Simpro?** The only con we have found is it is complex and there are some silly nuances that it uses but you get use them. None of this is really a con. **What problems is Simpro solving and how is that benefiting you?** Scheduling, Invoicing and being able to stay on top of leads and jobs. **Official Response from Simpro Marketing:** > Hi Nicholas, Thank you for sharing your positive experiences with Simpro! We're delighted to hear that the platform has had such a significant impact on your business by reducing administrative tasks and improving the overall customer experience. It's fantastic to know that you're exploring and implementing more of Simpro's capabilities to further enhance your operations. Your recommendation to others speaks volumes about the value you find in the platform. If you ever have more insights to share or need assistance, please don't hesitate to reach out. We're here to support your continued growth and excellence. Best regards, Simpro ### 41. Steep Learning Curve, but worth persevering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Simpro?** The ability to track a job from initial lead right the way through to scheduling after sales visits is great. No more spreadsheets and the ability to process data within one central hub of info is really beneficial. The implementation team were invaluable in adapting SimPRO to our specific requirements and integrating it to our existing manufacturing processes. **What do you dislike about Simpro?** It's not without its quirks! Some of the features are very specific to a plumbing / fit out industry; not something remotely close to our industry. There is a steep learning curve that can feel quite overwhelming, although the support and training is very good. **What problems is Simpro solving and how is that benefiting you?** Data analysis within a central hub is invaluable. It's actually meant we have much greater confidence in our costings and profit reports. There's more work to do, but it's been great so far. ### 42. Service technician **Rating:** 4.5/5.0 stars **Reviewed by:** Don H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Simpro?** Easy to navigate,very rarely have problems. When do have a issue gets resolved quickly. Easy to navigate invitory parts listings. Like that's stores work history especially when on call . Use every day all day **What do you dislike about Simpro?** Not much to dislike everything works as should **What problems is Simpro solving and how is that benefiting you?** Uniformity ### 43. A man's got to know his limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Harry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Robust system and amplitude. There are many areas of business processes that this software allowss a company to address and modify. **What do you dislike about Simpro?** Unlike typical business office software like Word or Excel where one can modify a file and save it under a new file name, leaving the old file as it was, one is not able to pull up a working sample of an invoice or job for instance, modify it , and save the modifications under a new file name AND KEEP THE OLD FILE UNDER ITS OLD NAME - ITS GONE BABY! **What problems is Simpro solving and how is that benefiting you?** Quoting, Job Costing, Scheduling, Invoicing **Official Response from Simpro Marketing:** > Hi Harry, Thank you for taking the time to share your feedback on Simpro. We're delighted to hear that you find our system robust and versatile, enabling your company to address and modify various aspects of your business processes. We strive to provide comprehensive solutions that cater to a wide range of business needs. Regarding your concern about modifying and saving files, we understand the importance of retaining historical data. While Simpro is primarily designed to keep a centralized and structured record of transactions, we appreciate your feedback about the ability to duplicate and modify documents while preserving the original. Thank you for choosing Simpro as your business management solution! Best regards, Simpro ### 44. Simpro is an outstanding product, but still leaves much to be desired. **Rating:** 4.0/5.0 stars **Reviewed by:** Brad S. | HR & Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Simpro is amazing for it's ability to mainstream multiple corporate components into 1 system. When you add integration options from other software, combined with an open API, allows for additional seamless workflows. **What do you dislike about Simpro?** Simpro has many features that seam like an poor executed afterthough, or lack the ability to be turned enabled/disabled or customized by user. In some instances, this makes simple tasks much more complex than necessary based on user workflow. **What problems is Simpro solving and how is that benefiting you?** Simpro is helping with seamless integration, reduction of physical paperwork, inventory management, field technicians ability to see service history, customer communications and billing through portals, etc. **Official Response from Simpro Marketing:** > Hi Brad, Thank you for taking the time to share your feedback about Simpro. We greatly appreciate your insights. It's fantastic to hear that you find Simpro's ability to centralize various corporate components and its integration options valuable for streamlining workflows. We're dedicated to providing a versatile platform that can adapt to your business needs. However, we understand your concerns about certain features and workflows that may not align perfectly with your specific requirements. We're continually working on enhancing our system, and your feedback is crucial in that process. While Simpro aims to be comprehensive, we recognize that customization and user-specific adjustments are essential to providing the best possible experience. Thank you for choosing Simpro as your business partner. Best regards, Simpro ### 45. It does the job **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** Project set up and tracking The desktop is better than the mobile app Invoicing with custom templates **What do you dislike about Simpro?** Glitchy, freezes, logs out randomly. Not easy to use via the app to do time sheets and log breaks for the team in the field We use it every day and it freezes or crashes daily **What problems is Simpro solving and how is that benefiting you?** We use simpro for logging hours via timesheets and jobcards. Tracking and managing projects creating =purchase orders and doing invoicing ### 46. SimPro **Rating:** 4.0/5.0 stars **Reviewed by:** Doug S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Simpro?** Global search capability/ease of use for any search. Purchase order/item catalog works great. **What do you dislike about Simpro?** Can not invoice multiple sites to a master customer, and be able to report on the invoice line item detail. For recurring monthly invoices where a customer has multiple line items on different billing cycles, a separate invoice is required for each different billing cycle, which results in multiple invoices being sent Currently does not integrate with a payment processor that handles both credit card and ACH. **What problems is Simpro solving and how is that benefiting you?** Entire customer lifecycle from lead to proposal to implementation to asset tracking. ### 47. Challenging but rewarding **Rating:** 4.5/5.0 stars **Reviewed by:** Iwan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of eash element of the app/program, made the communication within my division and clients much easier. **What do you dislike about Simpro?** One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades. **What problems is Simpro solving and how is that benefiting you?** The first problem we got resolved was the reduction of paper. Everything is digital and a few clicks away. Second was my bugbear and was the process and execution of invoicing. Now it is fast and correct. As long as the job cards get completed corrected **Official Response from Simpro Marketing:** > Hi Iwan, Thank you for your review! We're delighted to hear that Simpro has made your administration and workflow much easier, leading to improved reporting and streamlined communication within your division and with clients. We understand that the initial setup can be challenging, especially when adapting the software to suit specific industry needs. Our team is committed to providing comprehensive support during this phase and ensuring that Simpro meets your requirements. It's fantastic to know that Simpro has helped you reduce paper usage and simplify your invoicing process. Going digital and having everything just a few clicks away can make a significant difference in efficiency and accuracy. If you encounter any other challenges or need assistance, please don't hesitate to reach out. We're here to support you every step of the way and make your Simpro experience even more rewarding. Best regards, Simpro ### 48. Comprehensive System **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** So far, everything! User friendly interface. Numerous features, some of which won't be used and others which we didn't realuse we needed. There's a lot of thinking - well I hadn't considered that, that's well handy **What do you dislike about Simpro?** The implementation is a lot and can take quite a few weeks when you really just want to get stuck into it **What problems is Simpro solving and how is that benefiting you?** Bringing together multiple systems that are used throughout the business and putting them all into one software. Numerous back and forth between staff members will be eliminated as everything will be visible by everyone all in one place. **Official Response from Simpro Marketing:** > Hi Michelle, Thank you for choosing Simpro as your business solution! We're thrilled to have you on board, and even though it’s early days, it's fantastic to hear that you find our system comprehensive and user-friendly, with a wide range of features to meet your needs. It's great to know that you've discovered some handy features you didn't even realise you needed. We understand that the implementation process can be extensive. However, it's a crucial step to ensure that Simpro aligns perfectly with your business processes right from the start. Your implementation effort will pay off in the long run as you'll have a streamlined system that brings together all aspects of your new business. If you ever have more feedback or need assistance during your Simpro journey, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 49. Really like simPRO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** simPRO is easy to implement and use. We have a multi company build and use it on the daily. The customer support team is great and always get back to you. There are so many features, a lot of which we under utilize currently. We also send accounting information back and forth from Xero and use the outlook calendar intergration feature. **What do you dislike about Simpro?** Scheduling multi companies can be difficult, if you book something in from one company you can not change it from another company. This is a good feature, but makes it difficult sometime. Not having many options for the mobile app, in regards to what the operators can see on the app. **What problems is Simpro solving and how is that benefiting you?** Scheduling and being able to see where everyone is across mulitple companys. Having everything in one place. **Official Response from Simpro Marketing:** > Thank you for taking the time to share your feedback! We're thrilled to hear that you find Simpro easy to implement and use, especially in a multi-company setup. It's fantastic to know that you're benefiting from our integration with Xero and Outlook, as well as the various features at your disposal. We understand the challenges you've mentioned regarding scheduling in a multi-company environment and mobile app options. We appreciate your feedback, and please know that we're continually working on enhancements to improve the user experience, including features for multi-company scheduling and mobile app functionality. If you ever have more insights to share or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! ### 50. Accessible and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** RJ S. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Simpro?** I like about Simpro is that you can easily navigate different applications easily. Their customer support is always available as well. **What do you dislike about Simpro?** Their user interface must be updated because there are more user friendly designs out there. **What problems is Simpro solving and how is that benefiting you?** It helps us navigate field services easily and managing timesheets for our employees. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A05%3A13+-0500&secure%5Bsession_id%5D=1502cd89-574a-408b-a686-c76f9503be48&secure%5Btoken%5D=fc91ef2e10c641695cffd4f9e286308e18a12c6f625f4afdd654bbcfd6960551&format=llm_user) ## Simpro Integrations - [Xero](https://www.g2.com/products/xero/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (348 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)