--- title: Simpro Reviews meta\_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 453 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 453 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# Simpro Reviews & Product Details

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Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software.

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Product Website
Simpro
Seller
[Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb)
Discussions
[Simpro Community](https://www.g2.com/products/simpro/discuss)
Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by
Simpro Marketing

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
](https://www.g2.com/products/simpro/pricing)

## Simpro Integrations
(19)

What do users say about integrations?

Verified by Simpro

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bluebeam

](https://www.g2.com/products/bluebeam/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

EzzyBills

](https://www.g2.com/products/ezzybills/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Faire – QuickBooks Online - QBO

](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Groundplan

](https://www.g2.com/products/groundplan/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Intuit QuickBooks

](https://www.g2.com/products/intuit-quickbooks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

MYOB Acumatica

](https://www.g2.com/products/myob-acumatica/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Enterprise

](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Desktop Pro

](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

QuickBooks Online Advanced

](https://www.g2.com/products/quickbooks-online-advanced/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Sage 50cloud Accounting

](https://www.g2.com/products/sage-50cloud-accounting/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Square Payments

](https://www.g2.com/products/square-payments/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Stripe Payments

](https://www.g2.com/products/stripe-stripe-payments/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Xero

](https://www.g2.com/products/xero/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Xero Practice Manager

](https://www.g2.com/products/xero-practice-manager/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoho CRM

](https://www.g2.com/products/zoho-crm/reviews)

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 ![Stephen P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen P.")
SP

Stephen P.

Group Managing Director

Small-Business (50 or fewer emp.)

8/11/2026

"Recent Updates Broke My Relationship with Simpro: AI Fails and Dashboards Mislead"

1.5/5

What do you like best about Simpro?

An all in one system for all of our services and departments. One version of the truth. It covers the quoting, process and converts easily to an operation al activity ensuring nothing is missed and finally creates the invoice and speaks directly with Sage. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The recent developments have ruined my relationship with Simpro. Lightning does not work. I have now spent many hours (as have other members of my senior team) and I have had several meetings and sessions with Simpro employees where we all agree the system does not do what it says it can and is not fit for purpose. I will be asking Simpro for a full refund for this and to stop billing us until it actually works. The AI is not intelligent and struggles to answer every question we pose. The template dashboards do display the information they say they do. Experts at Simpro have also been disappointed and have not yet come up with solutions. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

We used to have a black hole in-between departments. In the past we could sell a job but forget to put it in the operational system, so it never got planned. This doesn't happen with Simpro. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Dan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan M.")
DM

Dan M.

Founder

Small-Business (50 or fewer emp.)

5/29/2026

"Good, but limited CRM and Marketing Tools, Plus Support That Needs Improvement"

1.5/5

What do you like best about Simpro?

In depth system that takes care of different aspects of running a service business including maintenance planner Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Limited CRM capabilities. Not enough marketing functions requires export to other platforms. Support from simpro staff is not good enough Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Provides a system that works and is evolving. But there are plenty of competitors in the market and will be more coming I expect. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Michael B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael B.")
MB

Michael B.

Mid-Market (51-1000 emp.)

7/24/2023

"NO API SUPPORT SIMPRO DOESN'T CARE - SIMPRO BI SUCKS"

1.5/5

What do you like best about Simpro?

I like that simpro helps us manage our company better by providing an all around platform Review collected by and hosted on G2.com.

What do you dislike about Simpro?

SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

SIMPRO IS GREAT AT PROVIDING BASIC CRM NEEDS. OTHER THAN THAT THEY DON'T CARE ABOUT YOU AT ALL. THEY ONLY CARE ABOUT YOU SIGNING UP TO THEIR PLATFORM AND THEN YOU'RE ON YOUR OWN IF YOU HAVE DATA ISSUES Review collected by and hosted on G2.com.

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Response from Simpro Marketing of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-8353247/official_response/edit)

Dear Michael,

Thank you for sharing your feedback about Simpro. We want you to know that we take your concerns very seriously, and we apologise for any inconvenience you have experienced.

Our team has escalated your API and Simpro BI issues to our account management team. They will reach out to you promptly to discuss the support you need. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs.

Thank you for bringing this to our attention, and we look forward to working with you to address your concerns.

Best regards,

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Mike T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike T.")
MT

Mike T.

Small-Business (50 or fewer emp.)

10/5/2023

"Works, but alot to be desired"

2/5

What do you like best about Simpro?

Allows us to get everything in one place for the most part

Capability to manage jobs very well from sales to follow up

Great tools to control job costs

Syncs pretty well with accounting software Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Interface is not intuitive and there's a long and hard learning curve.

Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden.

Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Allows us to write and manage work with a high-level of certainty that we will be profitable Review collected by and hosted on G2.com.

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Response from Simpro Marketing of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-8700793/official_response/edit)

Hello Mike,

Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated.

We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience.

In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023.

Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out.

If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority.

Best regards,

Simpro

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities")
UU

Verified User in Utilities

Mid-Market (51-1000 emp.)

8/16/2023

"Good product for small businesses, not great after sales support"

1.5/5

What do you like best about Simpro?

simPRO is very easy to work around and where working on small jobs (that last between 1-5 working days) provides good information around job margins all in the one system.

I haven't seen many systems that can be used by Sales, Operations, Commercial and Finance and simPRO will do this for small, packaged jobs. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

simPRO does not cope well with larger, complicated jobs. There is no functionality to have multiple customers on the one job.

simPRO assumes that things are entered correctly first time and therefore there is a lack of ability to make corrections (for example no way to credit subcontractors).

Functionality to link to suporting systems was basic and we had to deal with this in-house.

After Sales support was poor, with our acount manager changing at least 4 times since implementation (3 years ago) Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Project Managers are able to create orders whilst out on site and not having to phone in to a central team to place the order, this is more efficient and has saved the business time and money Review collected by and hosted on G2.com.

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Response from Simpro Marketing of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-8485590/official_response/edit)

Thank you for taking the time to share your thoughts on Simpro. We're pleased to hear that you find it easy to work with, especially for small jobs, and that it provides valuable insights into job margins.

We appreciate your feedback regarding the limitations you've experienced with larger and more complex jobs. We understand the importance of accommodating various job types and multiple customers on a single job, as well as the need for correction capabilities. Your insights in this regard are valuable to us, and we will certainly take them into account as we work on enhancing the system.

We apologise for the challenges you've faced with the functionality to link to supporting systems and the changes in your account management team. We recognize the importance of providing consistent support to our customers, and we are actively working to improve this aspect of our service.

If you have any more feedback or suggestions, please don't hesitate to share them with us. We value your partnership and are committed to making your experience with Simpro even better.

Best regards

Simpro

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

PB

Peter B.

Mid-Market (51-1000 emp.)

7/17/2023

"Industrial Fire & Electrical Simpro Review"

2/5

What do you like best about Simpro?

Reduces Paper work in office, for tradies, etc. Convienence of Tradies doing PO's and time sheets from their phones is OK, but it is not easy. We ahve also found adding our own forms so Tradies can use from their phone is very simplistic unless one spenmds lots of money with consultants to fix. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Lack of any real help from Simpro and our "Account Manager", who may as well not exist. We often use a 3rd party Consultant to assist. Also teh way it guesses the job outcomes is not real or realistic in many cases, it need to be Red is a loss, Green or Black a Profit. The cost is also exhorberent, we pay almost $40K per year plus have someone almost full time administering various aspects of it. So in real terms it is costing $120K per year, almost 2 peoples wages. IT IS NOT CHEAP, and only does half of what the salesman said it would do. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

in hindsight not much, especiually with teh csot being so high. Stops using lots of paper, we save maybe 1,000 sheets per week Review collected by and hosted on G2.com.

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Response from Simpro Marketing of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-8328881/official_response/edit)

Hi Peter,

Thank you for sharing your review with us. We value your feedback and apologise for any challenges you've faced with Simpro.

We're glad to hear that Simpro has helped reduce paperwork in your office and provides convenience for tradies to do PO's and timesheets from their phones. Rest assured we're constantly working on improving the Simpro Mobile and eForms apps to make them more user-friendly and functional.

Regarding the assistance you received, we apologise for any disappointment. Our aim is to provide exceptional support, and we take your concerns seriously. We'll look into the matter to ensure a better experience with your account manager going forward.

If there's anything specific you'd like us to address or if you need further assistance, please don't hesitate to reach out. We're committed to supporting you and ensuring that Simpro meets your expectations.

Best regards,

Simpro

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

YL

Yihang L.

Mid-Market (51-1000 emp.)

7/17/2023

"It is not very user friendly."

2/5

What do you like best about Simpro?

It can be used as an estimating tool, and generate quotes. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

1. It's not user-friendly, many people can't figure out how to do some basic tasks in simPRO.

2. Some functions are not very useful.

3. Notifications stack up after a short while, but nobody cares and reads them. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

It gives me a tool to do my estimation, build quotes, and generate quote letters. It saves me time developing my own tool (e.g. an Excel sheet). Also makes it easier to review quotes among our team. Review collected by and hosted on G2.com.

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Response from Simpro Marketing of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-8328799/official_response/edit)

Dear Yihang

Thank you for sharing your feedback with us. We truly value your input, and we want you to know that we are here to support you.

We apologise for any difficulties you've encountered with Simpro's user-friendliness. Our goal is to provide an intuitive and efficient platform, and we take your concerns seriously. Your feedback about certain functions and notifications is essential in our ongoing efforts to enhance the user experience.

We genuinely care about your experience with Simpro, and we encourage you to reach out to our account management team. They are eager to assist you, address your concerns, and provide any additional support needed.

Thank you for choosing Simpro, and we look forward to working together to improve your experience with our software.

Regards

Simpro

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Andrew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew F.")
AF

Andrew F.

Director / Business Development

Small-Business (50 or fewer emp.)

9/12/2021

"It is a satisfactory platform for our business but I think there are probably better options.."

1.5/5

What do you like best about Simpro?

The 2 main benefits for us are the recurring job function and the cost centre modules Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The functionality of the whole platform, there are far too many clicks for each process. Very time-consuming.

The tech support services are very slow and often need follow up - sometimes weeks later to get an answer to a query.

The inability to bulk edit/delete cost centres. (refer to the first point above)

The invoicing & statement emails never default to the correct client or email contact. Every email has to be managed and sent individually

System emails from simPRO often go to spam for clients - meaning lots of follow up and repeat work to resend and check receipt

There are very limited category options for purchase orders. simPRO only offers ‘Stock’ or ‘Job’ as options and doesn't allow for purchases such as Small Plant & Equipment, Repairs & Maintenance etc etc.

the 'Submit an idea' platform - it's a joke. Some obvious and elementary upgrade suggestions can sit in the waiting room for years before they are actioned. The whole support backup side of simPRO is behind the 8 ball which is sad because they are constantly advertising the platform to new clients but can't really satisfy the ones they have already got.

The BI reporting - you need to be BI expert to use it, it's dysfunctional for most people

The quote forms builder/plugins and general layout options. Have tried many times but it's a disaster. You spend hours editing a quote - when the client wants a revised quote the original one can't be edited - you have to start all over again..!

Their credit card payments provider - it's as clunky and as difficult to set up as you could imagine along with extremely unreasonable demands for personal information - so I gave up. A simpler option such as stripe integration should be investigated. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Automated notifications for clients are a real winner for us - job reminders etc.

Recurring job management is a breeze with simpro

The pricing / prebuild function is very good and saves time. Review collected by and hosted on G2.com.

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Response from simPRO of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-4999607/official_response/edit)

Hi Andrew,

Firstly, I wanted to thank you for this detailed and informative response. We take your review very seriously, and use responses similar to yours to better our business as a whole. We sincerely apologize for the experience you have had, and our team will work diligently to improve in every area that we can. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support so that they may assist you with details on creating non-inventory Purchase Orders, configuration settings for email to avoid delivery issues and editing existing quotes and look at why you’re unable to edit quotes. In regards to development, with over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. We acknowledge that the application process for the payment provider we use where Square is not available can be challenging. We are investigating options available to New Zealand to deliver the same streamlined experience that we are able to provide to users in other regions. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. In the meantime, we have contacted our support team to get in contact with you, and hopefully resolve any issues you are having!

Thank you again.

[See how Simpro improved](https://www.simprogroup.com/learning-support/support)

9/12/2022
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

PS

Pip S.

Director

Small-Business (50 or fewer emp.)

9/14/2022

"Multi click hell"

1.5/5

What do you like best about Simpro?

Handles Job management like a star! Easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

It is horrendously click-heavy, and other functions such as simple CRM are unintelligible. The reporting is the antithesis of agile - complex and static. It can provide a semblance of what you need but cannot produce filterable reporting amongst others Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

It is brilliant at job management - case management, and stock control. Review collected by and hosted on G2.com.

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Response from simPRO of Simpro

[Editedit](https://www.g2.com/survey_responses/simpro-review-7100157/official_response/edit)

Hi there Pip,

Thank you for leaving this detailed review of simPRO! We take this feedback very seriously and appreciate the time you have taken to provide it. I am sorry to hear that you are having a less than ideal experience with our reporting functions. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again!

[See how Simpro improved](https://www.simprogroup.com/learning-support/support)

Current UserValidated ReviewerSource: Organic

 ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.")
JP

Joe P.

Service Manager

Small-Business (50 or fewer emp.)

10/8/2021

"Its a product that will be alot better in 10 yrs."

1.5/5

What do you like best about Simpro?

nothing comes to mind. maybe, fairely good up time. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

almost everything, its really ridgid, and server side intensive. it was probably cutting edge 10 years ago.

Really lazy duplicate form submission protection. field staff are forever wiping out each others test results. you can tell its not design to have multiple technicians on the one site, dealing with the same list of assets.

if i had to pick 1 thing that drive me mental.... insert field in all sections are really limited.

and the scheduler. from the 90's!! by now 2 user should be able to view the same schedule and see each others changes in real time.. common!

Another thing i hate, is how a failed asset must be linked to a failure point before it can be quoted. this should be optional Review collected by and hosted on G2.com.

Recommendations to others considering Simpro:

If your currently using paper job sheets and booking all your jobs out of an excell spread sheet.... simPro is better than that, but only just. don't expect any support ticket to be resolved.... at the end of the day, its a product servicing 1000's of builds, nothing gets changed or fixed for "you". If it annoys enough people they will get to it with a major update eventually.

If you want something that is barely functional as is. and gets expenentialy more expensive as you buy all the addons that make it actually work and as your employee list grows.... then simpro is for you.

Otherwise, keep shopping around.

additionally, if you decline to participate in a review giving them the fair warning that it wont be a good one.... they will keep badgering you to do it until you do.:) Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

its a function CRM system. As a replacement to the old carbon copy paper book system, its better that what the company had. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Seller invite

## Questions about Simpro? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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CD

Chris Dayton
•
Last activity almost 5 years ago

Your drop down list of industries served does not cover | Maintenance / Fire etc

1 Upvote

1

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GU

Guest User

What is simPRO used for?

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0

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## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

21 months

### Average Discount

10%

[
View More Pricing Information
](https://www.g2.com/products/simpro/pricing)

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##### 
##### Simpro Features

Before the Job

Calendar

Dispatch

Roles

On the Job

Location

Employee Communication

Client Notifications

After the Job

Reports

Analytics

Billing & Invoicing

Back Office Tools

Roles and Permissions

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##### Categories on G2

[Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[Construction Project Management](https://www.g2.com/categories/construction-project-management)

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