--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 449 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 449 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 449 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its seamless workflow and efficient asset management. (7 reviews) - Users value the **comprehensive data management** in Simpro, enabling streamlined asset maintenance and workflows. (5 reviews) - Users appreciate the **streamlined data collection** and comprehensive features of Simpro, enhancing workflow efficiency and accuracy. (5 reviews) - Users commend Simpro for its **efficiency** in asset management, streamlining workflows and reducing errors effectively. (4 reviews) - Users benefit from the **centralized system** of Simpro, enabling efficient management of assets and workflows in one place. (3 reviews) - Users highlight the **quick and comprehensive customer support** from Simpro, enhancing the overall user experience significantly. (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) - Useful (3 reviews) **What users dislike:** - Users find simPRO's **complexity** challenging, noting it requires significant setup and training for effective use. (3 reviews) - Users find the **complex setup** of Simpro challenging, leading to difficulties in onboarding and workflow integration. (3 reviews) - Users find the **difficult learning curve** of Simpro daunting, especially when adapting to numerous features and functions. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the complexity and extensive setup required for Simpro. (3 reviews) - Users find the **setup difficulties** of Simpro challenging, impacting onboarding and staff training for effective use. (3 reviews) - Setup Issues (3 reviews) - Users find that **improvement is needed** in Simpro due to a complex onboarding process and ongoing training challenges. (2 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Good, but limited CRM and Marketing Tools, Plus Support That Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Dan M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** In depth system that takes care of different aspects of running a service business including maintenance planner **What do you dislike about Simpro?** Limited CRM capabilities. Not enough marketing functions requires export to other platforms. Support from simpro staff is not good enough **What problems is Simpro solving and how is that benefiting you?** Provides a system that works and is evolving. But there are plenty of competitors in the market and will be more coming I expect. ### 2. NO API SUPPORT SIMPRO DOESN'T CARE - SIMPRO BI SUCKS **Rating:** 1.5/5.0 stars **Reviewed by:** Michael B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Simpro?** I like that simpro helps us manage our company better by providing an all around platform **What do you dislike about Simpro?** SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. **What problems is Simpro solving and how is that benefiting you?** SIMPRO IS GREAT AT PROVIDING BASIC CRM NEEDS. OTHER THAN THAT THEY DON'T CARE ABOUT YOU AT ALL. THEY ONLY CARE ABOUT YOU SIGNING UP TO THEIR PLATFORM AND THEN YOU'RE ON YOUR OWN IF YOU HAVE DATA ISSUES **Official Response from Simpro Marketing:** > Dear Michael, Thank you for sharing your feedback about Simpro. We want you to know that we take your concerns very seriously, and we apologise for any inconvenience you have experienced. Our team has escalated your API and Simpro BI issues to our account management team. They will reach out to you promptly to discuss the support you need. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs. Thank you for bringing this to our attention, and we look forward to working with you to address your concerns. Best regards, ### 3. Works, but alot to be desired **Rating:** 2.0/5.0 stars **Reviewed by:** Mike T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** Allows us to get everything in one place for the most part Capability to manage jobs very well from sales to follow up Great tools to control job costs Syncs pretty well with accounting software **What do you dislike about Simpro?** Interface is not intuitive and there's a long and hard learning curve. Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden. Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks **What problems is Simpro solving and how is that benefiting you?** Allows us to write and manage work with a high-level of certainty that we will be profitable **Official Response from Simpro Marketing:** > Hello Mike, Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated. We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience. In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023. Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out. If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 4. Good product for small businesses, not great after sales support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Simpro?** simPRO is very easy to work around and where working on small jobs (that last between 1-5 working days) provides good information around job margins all in the one system. I haven't seen many systems that can be used by Sales, Operations, Commercial and Finance and simPRO will do this for small, packaged jobs. **What do you dislike about Simpro?** simPRO does not cope well with larger, complicated jobs. There is no functionality to have multiple customers on the one job. simPRO assumes that things are entered correctly first time and therefore there is a lack of ability to make corrections (for example no way to credit subcontractors). Functionality to link to suporting systems was basic and we had to deal with this in-house. After Sales support was poor, with our acount manager changing at least 4 times since implementation (3 years ago) **What problems is Simpro solving and how is that benefiting you?** Project Managers are able to create orders whilst out on site and not having to phone in to a central team to place the order, this is more efficient and has saved the business time and money **Official Response from Simpro Marketing:** > Thank you for taking the time to share your thoughts on Simpro. We're pleased to hear that you find it easy to work with, especially for small jobs, and that it provides valuable insights into job margins. We appreciate your feedback regarding the limitations you've experienced with larger and more complex jobs. We understand the importance of accommodating various job types and multiple customers on a single job, as well as the need for correction capabilities. Your insights in this regard are valuable to us, and we will certainly take them into account as we work on enhancing the system. We apologise for the challenges you've faced with the functionality to link to supporting systems and the changes in your account management team. We recognize the importance of providing consistent support to our customers, and we are actively working to improve this aspect of our service. If you have any more feedback or suggestions, please don't hesitate to share them with us. We value your partnership and are committed to making your experience with Simpro even better. Best regards Simpro ### 5. Industrial Fire & Electrical Simpro Review **Rating:** 2.0/5.0 stars **Reviewed by:** Peter B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** Reduces Paper work in office, for tradies, etc. Convienence of Tradies doing PO's and time sheets from their phones is OK, but it is not easy. We ahve also found adding our own forms so Tradies can use from their phone is very simplistic unless one spenmds lots of money with consultants to fix. **What do you dislike about Simpro?** Lack of any real help from Simpro and our "Account Manager", who may as well not exist. We often use a 3rd party Consultant to assist. Also teh way it guesses the job outcomes is not real or realistic in many cases, it need to be Red is a loss, Green or Black a Profit. The cost is also exhorberent, we pay almost $40K per year plus have someone almost full time administering various aspects of it. So in real terms it is costing $120K per year, almost 2 peoples wages. IT IS NOT CHEAP, and only does half of what the salesman said it would do. **What problems is Simpro solving and how is that benefiting you?** in hindsight not much, especiually with teh csot being so high. Stops using lots of paper, we save maybe 1,000 sheets per week **Official Response from Simpro Marketing:** > Hi Peter, Thank you for sharing your review with us. We value your feedback and apologise for any challenges you've faced with Simpro. We're glad to hear that Simpro has helped reduce paperwork in your office and provides convenience for tradies to do PO's and timesheets from their phones. Rest assured we're constantly working on improving the Simpro Mobile and eForms apps to make them more user-friendly and functional. Regarding the assistance you received, we apologise for any disappointment. Our aim is to provide exceptional support, and we take your concerns seriously. We'll look into the matter to ensure a better experience with your account manager going forward. If there's anything specific you'd like us to address or if you need further assistance, please don't hesitate to reach out. We're committed to supporting you and ensuring that Simpro meets your expectations. Best regards, Simpro ### 6. It is not very user friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Yihang L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** It can be used as an estimating tool, and generate quotes. **What do you dislike about Simpro?** 1. It's not user-friendly, many people can't figure out how to do some basic tasks in simPRO. 2. Some functions are not very useful. 3. Notifications stack up after a short while, but nobody cares and reads them. **What problems is Simpro solving and how is that benefiting you?** It gives me a tool to do my estimation, build quotes, and generate quote letters. It saves me time developing my own tool (e.g. an Excel sheet). Also makes it easier to review quotes among our team. **Official Response from Simpro Marketing:** > Dear Yihang Thank you for sharing your feedback with us. We truly value your input, and we want you to know that we are here to support you. We apologise for any difficulties you've encountered with Simpro's user-friendliness. Our goal is to provide an intuitive and efficient platform, and we take your concerns seriously. Your feedback about certain functions and notifications is essential in our ongoing efforts to enhance the user experience. We genuinely care about your experience with Simpro, and we encourage you to reach out to our account management team. They are eager to assist you, address your concerns, and provide any additional support needed. Thank you for choosing Simpro, and we look forward to working together to improve your experience with our software. Regards Simpro ### 7. It is a satisfactory platform for our business but I think there are probably better options.. **Rating:** 1.5/5.0 stars **Reviewed by:** Andrew F. | Director / Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The 2 main benefits for us are the recurring job function and the cost centre modules **What do you dislike about Simpro?** The functionality of the whole platform, there are far too many clicks for each process. Very time-consuming. The tech support services are very slow and often need follow up - sometimes weeks later to get an answer to a query. The inability to bulk edit/delete cost centres. (refer to the first point above) The invoicing & statement emails never default to the correct client or email contact. Every email has to be managed and sent individually System emails from simPRO often go to spam for clients - meaning lots of follow up and repeat work to resend and check receipt There are very limited category options for purchase orders. simPRO only offers ‘Stock’ or ‘Job’ as options and doesn't allow for purchases such as Small Plant & Equipment, Repairs & Maintenance etc etc. the 'Submit an idea' platform - it's a joke. Some obvious and elementary upgrade suggestions can sit in the waiting room for years before they are actioned. The whole support backup side of simPRO is behind the 8 ball which is sad because they are constantly advertising the platform to new clients but can't really satisfy the ones they have already got. The BI reporting - you need to be BI expert to use it, it's dysfunctional for most people The quote forms builder/plugins and general layout options. Have tried many times but it's a disaster. You spend hours editing a quote - when the client wants a revised quote the original one can't be edited - you have to start all over again..! Their credit card payments provider - it's as clunky and as difficult to set up as you could imagine along with extremely unreasonable demands for personal information - so I gave up. A simpler option such as stripe integration should be investigated. **What problems is Simpro solving and how is that benefiting you?** Automated notifications for clients are a real winner for us - job reminders etc. Recurring job management is a breeze with simpro The pricing / prebuild function is very good and saves time. **Official Response from simPRO:** > Hi Andrew, Firstly, I wanted to thank you for this detailed and informative response. We take your review very seriously, and use responses similar to yours to better our business as a whole. We sincerely apologize for the experience you have had, and our team will work diligently to improve in every area that we can. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support so that they may assist you with details on creating non-inventory Purchase Orders, configuration settings for email to avoid delivery issues and editing existing quotes and look at why you’re unable to edit quotes. In regards to development, with over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. We acknowledge that the application process for the payment provider we use where Square is not available can be challenging. We are investigating options available to New Zealand to deliver the same streamlined experience that we are able to provide to users in other regions. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. In the meantime, we have contacted our support team to get in contact with you, and hopefully resolve any issues you are having! Thank you again. ### 8. Multi click hell **Rating:** 1.5/5.0 stars **Reviewed by:** Pip S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Simpro?** Handles Job management like a star! Easy to follow. **What do you dislike about Simpro?** It is horrendously click-heavy, and other functions such as simple CRM are unintelligible. The reporting is the antithesis of agile - complex and static. It can provide a semblance of what you need but cannot produce filterable reporting amongst others **What problems is Simpro solving and how is that benefiting you?** It is brilliant at job management - case management, and stock control. **Official Response from simPRO:** > Hi there Pip, Thank you for leaving this detailed review of simPRO! We take this feedback very seriously and appreciate the time you have taken to provide it. I am sorry to hear that you are having a less than ideal experience with our reporting functions. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again! ### 9. Its a product that will be alot better in 10 yrs. **Rating:** 1.5/5.0 stars **Reviewed by:** Joe P. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Simpro?** nothing comes to mind. maybe, fairely good up time. **What do you dislike about Simpro?** almost everything, its really ridgid, and server side intensive. it was probably cutting edge 10 years ago. Really lazy duplicate form submission protection. field staff are forever wiping out each others test results. you can tell its not design to have multiple technicians on the one site, dealing with the same list of assets. if i had to pick 1 thing that drive me mental.... insert field in all sections are really limited. and the scheduler. from the 90's!! by now 2 user should be able to view the same schedule and see each others changes in real time.. common! Another thing i hate, is how a failed asset must be linked to a failure point before it can be quoted. this should be optional **Recommendations to others considering Simpro:** If your currently using paper job sheets and booking all your jobs out of an excell spread sheet.... simPro is better than that, but only just. don't expect any support ticket to be resolved.... at the end of the day, its a product servicing 1000's of builds, nothing gets changed or fixed for "you". If it annoys enough people they will get to it with a major update eventually. If you want something that is barely functional as is. and gets expenentialy more expensive as you buy all the addons that make it actually work and as your employee list grows.... then simpro is for you. Otherwise, keep shopping around. additionally, if you decline to participate in a review giving them the fair warning that it wont be a good one.... they will keep badgering you to do it until you do.:) **What problems is Simpro solving and how is that benefiting you?** its a function CRM system. As a replacement to the old carbon copy paper book system, its better that what the company had. ### 10. Doesn’t analyse projects well at all. Far too difficult **Rating:** 2.0/5.0 stars **Reviewed by:** Jonny N. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** Open API means we can manipulate and plug into other platforms to share data quickly **What do you dislike about Simpro?** Where do I start? 1. Open API doesn't extend across the supplier network - work orders have no API capability, Purchase Orders do, but they are effectively the same thing 2. BI doesn't refresh automatically. This is a killer as you need to wait 48 hours for changes to flow through 3. You can't retrospectively look at things. If I have transferred a request for claim into a progress claim, I can't ever go back to see the request for claim again 4. Deep diving into numbers is shocking. If I look at a Job activity report and see $50k of materials, I should be able to click on that number and see a breakdown of exactly what makes up the $50k, with all the relevant info (invoice date and number, receipt date and number, PO number etc). From an analysis and project management perspective, this is shocking. I have to pull multiple reports to review a single number. Hyperlinks that breakdown the number you click on should be available across all reports. This will answer the "what's that number made up of" question, quickly, and accurately, every time 5. If I have a date range on a report, if I click onto the job - I should be given the option to hold the date range that I had applied 6. Cost to complete projected margins are a waste of time 7. Everything by default should be shown excl. of GST. ADDING GST should be an option. But no one analyses their business using GST. 8. Not all reports have consistent formatting (ie having a comma to separate 000s) **Recommendations to others considering Simpro:** See above **What problems is Simpro solving and how is that benefiting you?** None ### 11. SimPro is a powerful system that does a lot but nothing well **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** That it is a cloud-based system that has an extensive list of features. When the system does work it is a complete job management system which is superior to the compition **What do you dislike about Simpro?** Well, where do I start? Firstly the support is normally not that great and on many issues we have logged no real solution has been sorted or we get a generic answer. The system does a lot and there are constantly new features added which is nice but many of the existing features do not work that well. I feel these issues should be sorted first before introducing new ones. Most of the suggestions on the ideas page have been there for years and there is no eta on when they might get sorted. SimPro has told us we are only using about 40% of the capability of the system but did nothing to offer training on how to get much more out of the system. The SimPro mobile app is flakey at best and given we have 50+ tradies using it this is a constant frustration point for them. We were told to move to Mobile given Connect was going to be end of life and have no end of issues with Mobile. It is weird that Connect is still available all these years later **Recommendations to others considering Simpro:** Complete a trial to see if SimPro is right for your business **What problems is Simpro solving and how is that benefiting you?** Having one system that does most things the business requires to opperate **Official Response from simPRO:** > Hi there, Thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software and customer service teams. Serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritization of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reference our Product Roadmap here. Thank you! ### 12. Hard work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Simpro?** software layout, bright and legible, good colours **What do you dislike about Simpro?** It's way to complex, many features and many different ways to achieve the same result which is often confusing. Most don't like the fact that you have to do so many clicks in between things. It isn't the easiest to use and it takes a lot of time to get into the groove. Many things could be improved substantially in terms of shortening the trail between one action to another **Recommendations to others considering Simpro:** make sure it meets your needs so you can maximise the benefit of this software **What problems is Simpro solving and how is that benefiting you?** It is used for delivery and order of materials and costing of jobs. Because it isn't bespoke product there is a lot of adjusting from our side which doesnt make working on it easy **Official Response from simPRO:** > Hi there, thank you for your feedback and details regarding your experience with our team here at simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our team. We understand the implementation process and training can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Have you heard about our Help Guide or Learning Toolbox? We have found that these resources can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. ### 13. the system is focused on reactive/ project works, the planed maintenance side requires improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Simpro?** I like the project quote and App. These have some excellent features EG: logging quotes and jobs. **What do you dislike about Simpro?** I have issues with the planned maintenance side requires vast improvement, The way there is no planner, it is a report. there is no proper reports on the system. FSG20 compatibility is required **What problems is Simpro solving and how is that benefiting you?** Reporting on-site visit, legislation paprerwork. **Official Response from simPRO:** > Hi there, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software. It is our number one prioritize to make sure that our customers are taken care of. Please reach out to local support so that they are able to assist you with any of these problems. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+21%3A59%3A47+-0500&secure%5Bsession_id%5D=4f7e74e5-efe9-4a3f-ba78-f762d5214a4e&secure%5Btoken%5D=efd05a49514da5b579f47f4f807a55f73b75ba59ee61b311145c887910679a6a&format=llm_user) ## Simpro Integrations - [Bluebeam](https://www.g2.com/products/bluebeam/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [EzzyBills](https://www.g2.com/products/ezzybills/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [Groundplan](https://www.g2.com/products/groundplan/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MYOB Acumatica](https://www.g2.com/products/myob-acumatica/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Sage 50cloud Accounting](https://www.g2.com/products/sage-50cloud-accounting/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Simpro Features **Additional Functionality** - Employee Management - Workflow Management - Online Booking - Dispatch Management - Customizable Forms - Multi-Location - Customer History - Electronic Payments - Equipment Tracking - Marketing Automation - Mobile Access - Electronic Signature - Accounting Integration - Billing & Invoicing - Inventory Management - Routing - Work Order Management - Activity Tracking - For Carpet Cleaners - Timesheet Management - Quotes/Estimates - Customizable Fields - Email Management - GPS - Customer Database - Drag & Drop - SMS Messaging - Customizable Reports - AI Copilot - Scheduling - Reminders - Generative AI - Alerts/Notifications - Data Import/Export - Third-Party Integrations - Client Portal - Calendar Management - Reporting & Statistics - Real-Time Data - Activity Dashboard - Customizable Templates - Job Management - For Field Service - Customer Management - Mobile Alerts - Service History - API - Recurring Appointments - Customizable Branding - Credit Card Processing - Time Tracking - Job Scheduling - Communication Management - Real-Time Notifications - Confirmations/Reminders - Automated Scheduling - Job Tracking **Additional Functionality** - Bid Management - AI Copilot - Project Tracking - Client Tracking - Calendar Management - Quotes/Estimates - Calendar/Reminder System - Lead Management - Activity Tracking - Customizable Reports - Task Management - Third-Party Integrations - Project Management - Inventory Management - Email Marketing - Activity Dashboard - Collaboration Tools - Communication Management - Customizable Templates - API - Buyer Management - Document Management - Workflow Management - Project Time Tracking - Reporting/Analytics - Contract/License Management - Data Import/Export - Warranty Tracking - Estimating - Customizable Fields - ACH Payment Processing - Forecasting - Sales Approval - Subcontractor Management - Change Order Management - Scheduling - For AEC Industry - Procurement Management - Job Costing - Sales Pipeline Management - Generative AI - Contact Management **Additional Functionality** - Commercial - Quality Control Management - Reporting & Statistics - For AEC Industry - Timesheet Management - CRM - For Residential - Real-Time Data - Customizable Reports - Contractor Management - Scheduling - Financial Management - Inventory Management - Mobile Access - Offline Access - Purchase Order Management - Supplier Management - Change Order Management - API - Activity Dashboard - RFI & Submittals - AI Copilot - Subcontractor Management - Status Tracking - Incident Reporting - Bid Management - Permit Management - Materials Management - Access Controls/Permissions - Activity Tracking - Real-Time Updates - Collaboration Tools - Document Management - Equipment Tracking - Contract/License Management - Generative AI - Task Management - Third-Party Integrations - Project Management - Risk Assessment - Accounting Integration - Audit Trail - Compliance Tracking - Building Information Model - Job Costing - Multiple Projects - Workflow Management - Estimating - Budget Tracking **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Job Management** - Integration with Inspection Software - Job Tracking - Resource Allocation **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations - Third-Party Integrations - QuickBooks Integration - Accounting Integration - Third-Party Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations - Web Forms - Customizable Forms - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Field Service Management** - Mobile App - Contract Management - Industry-Specific CRM **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) - Mobile Access - Project Management - Document Management - Task Management **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software - Accounting Integration - Project Estimating - Third-Party Integrations - Cost Estimating **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions - Electronic Signature - Single Sign On - Lead Capture **Additional Functionality** - Multiple Projects - Customizable Templates - Subcontractor Management - Invoice Management - BIM Modeling - Real-Time Updates - Takeoff - Quotes/Estimates - Access Control - Financial Management - Cost Database - Job Scheduling - Materials Management - Generative AI - Activity Dashboard - Project Tracking - Data Collection - Audit Trail - HVAC Estimating - Purchase Order Management - Visual Assemblies - CAD Tools - Change Order Management - Contract/License Management - Bid Management - For Residential - Reporting/Analytics - Electrical Estimating - Cost Tracking - Commercial/Industrial - AI Copilot - What-if Analysis - Data Import/Export - Plumbing Estimating - Time & Expense Tracking - Calendar Management - For AEC Industry - API - Collaboration Tools - Cost Estimating - Maintenance Scheduling - Automatic Backup - Customer Management - Timesheet Management - Customizable Reports - Job Management - Scheduling - Contact Database - Electronic Payments - Customizable Branding - Reporting & Statistics - Task Scheduling - Location Tracking - Activity Tracking - Status Tracking - Billing & Invoicing - Electronic Signature - Job Costing - Document Storage - Drag & Drop - Work Order Management - Dispatch Management - Contractor Management - Progress Tracking - Communication Management - For Remodelers - Mobile Alerts - Customizable Fields - Alerts/Notifications - Lead Management - 2D/3D Designing - Projections - Client Management - Client Portal - Project Accounting **Additional Functionality** - Data Import/Export - Document Management - Cost Tracking - Version Control - Bid Management - Customizable Templates - Project Templates - Calendar Management - Job Management - Real-Time Reporting - Project Management - Electronic Plans - Activity Tracking - Estimating - Quotes/Estimates - 2D Drawing - Project Tracking - Bill of Materials - SSL Security - Activity Dashboard - Issue Management - Real-Time Notifications - Proposal Generation - Template Management - API - Real-Time Data - Labor Cost Reporting - AI Copilot - Annotations - For AEC Industry - Document Storage - Project Planning - Projections - Real-Time Analytics - 3D Imaging - Collaboration Tools - Generative AI - Built-In Database - Project Workflow - Workflow Management - Document Templates - Task Scheduling - Assembly Takeoff - Customizable Reports - Status Tracking - Job Costing - Subcontractor Management - Reporting & Statistics **On the Job** - Location - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Payment Options** - Multi-Currency - Self Service Portal **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards - Reporting/Analytics **Additional Functionality** - Autofill - Template Management - Document Management - Multi-Channel Distribution - Full Text Search - Alerts/Notifications - Approval Process Control - Address Validation - SSL Security - Generative AI - Forms Creation & Design - Lead Generation - Customizable Branding - Mobile Access - Task Management - Customizable Fields - API - Response Validation - A/B Testing - Conditional Logic - Forms Management - Surveys & Feedback - Drag & Drop - Media Library - Data Import/Export - Real-Time Data - Data Security - AI Copilot - Version Control - Collaboration Tools - Workflow Management - Data Capture and Transfer - Customizable Templates - Workflow Automation **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Simpro Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)