--- title: Simpro Reviews meta\_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 451 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 451 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews & Product Details Visit Website Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. * * * Product Website Simpro Seller [Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb) Discussions [Simpro Community](https://www.g2.com/products/simpro/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Simpro Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/simpro/pricing) ## Simpro Integrations (19) What do users say about integrations? 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Operations Manager Small-Business (50 or fewer emp.) 8/11/2026 "Easy to Use, Reliable Performance, and Flexible Per-User Pricing" 5/5 What do you like best about Simpro? Simpro is very easy to use for both office staff and staff on the road, as well as for customers who can do things like pay an invoice online via the Stripe integration. Overall, the system’s performance is excellent and we experience almost no downtime. On the rare occasions we do have issues, we’ve found the technical support team is always on hand to help resolve them. We’ve also just implemented one of the newer Simpro Just Ask modules, which uses the latest AI tech to interrogate the database. Another thing I really like about Simpro is the per-user pricing: you can add or remove licences as needed with a simple click of a button within the software. Review collected by and hosted on G2.com. What do you dislike about Simpro? Overall, Simpro is a very good product. However, because its AI integration is still very new, it’s still developing, which means it may not yet be able to do everything you want it to do right now. It also has a 24-hour delay on the data you can view through the AI. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Simpro is helping us streamline our business processes into one system, from quotes right through to billing jobs and taking payments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Theo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo .") T Theo . Service Manager Mid-Market (51-1000 emp.) 6/24/2026 "Simpro Really Takes the Cake for User-Friendly Design" 4.5/5 What do you like best about Simpro? It’s genuinely user-friendly, unlike other platforms that claim to be but, when it comes down to actually using them, nothing seems to make sense. Simpro really takes the cake :) It integrates seamlessly with MYOB, which has been a very helpful feature. It’s also reliable for storing external files and documents relevant to our asset portfolio, so we can access everything quickly and consistently. That’s helped make the ROI quicker than we were expecting. On top of that, the support, communication channels, and onboarding process were easy, quick, and efficient. The addition of the AI feature "Lightning" to the platform is the cherry on top. It’s made note-taking, time tracking, and follow-ups much easier and quicker. Review collected by and hosted on G2.com. What do you dislike about Simpro? From my perspective, having so many places to store notes—work notes, descriptions, and similar fields with overlapping purpose and layout—makes the experience a bit confusing. But in saying that, the overall performance of the package is amazing! Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Visibility, time tracking, stock taking and upkeep, and staff scheduling—these features are priceless. Review collected by and hosted on G2.com. Show More 7/1/2026 Current UserValidated ReviewerSource: Organic ![Shannon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon H.") SH Shannon H. CFO Small-Business (50 or fewer emp.) 6/26/2026 "Simpro Unifies Our Workflow with Powerful Scheduling and QuickBooks Integration" 4.5/5 What do you like best about Simpro? What I like most about Simpro is that it brings our entire workflow together in one place. We use it to manage jobs from quoting through completion, track technician schedules, manage inventory, and handle invoicing, ensuring everyone works from the same information. The scheduling tools have been especially helpful. We can quickly assign technicians, check availability, and update jobs in real time. This has reduced scheduling conflicts and made it easier to communicate with our field team. I also appreciate how customizable the platform is. We were able to adjust workflows, forms, and reports to better fit the way we work. Overall, Simpro has made us more efficient and has helped our office and field teams stay connected. It integrates directly to QuickBooks, which makes life much easier for accounting, tracking AR and AP, and matching payments to invoices. Review collected by and hosted on G2.com. What do you dislike about Simpro? I've generally had a good experience with Simpro, but there are some things that could be better. The hardest part is finding the right report. With so many options, it's tough to know which one has the information you need, especially if you don't use them all the time. It would help if the report library were easier to use, the search worked better, or if there were suggested reports for common tasks. The interface can feel overwhelming sometimes because there are so many features and settings. That flexibility is great, but it means new users have to spend time learning how everything works. Making navigation simpler or offering more step-by-step guides for features people use less often would make the platform easier to use. These issues aren't huge, but fixing them would make Simpro even more efficient and user-friendly. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Before we started using Simpro, we had to manage projects, service calls, inventory, and invoicing with several different systems. This meant a lot of manual work and made it hard to see job status, technician schedules, or project profitability without spending a lot of time gathering information. Now, with Simpro, everything is in one place. Quotes, work orders, scheduling, inventory, purchasing, and invoicing all go through the same system. This has made it easier for the office and field technicians to communicate and has cut down on entering the same data more than once. Technicians can get the information they need while they are on site, and the office can see job progress as it happens. We also have a much clearer view of project costs and profitability, which helps us make better business decisions. Automating admin tasks has saved our team hours every week and lets us invoice customers faster after a job is done, which has improved our cash flow. Overall, Simpro has made us more efficient, cut down on manual work, and given us better visibility across the business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam S.") AS Adam S. Project Manager Small-Business (50 or fewer emp.) 1/11/2023 "New simPRO User" 5/5 What do you like best about Simpro? Very fluid flow from creating a customer through to invoicing the job. Being able to customise fields for customer assets and attach engineer site photos to the projects has been a great help to us. Have come from 12 years on a different CRM system and it's worlds apart The updates are very regular and focus on real improvements and are detailed within each release The techinical guide is very comprehensive and when this doesn't cover your needs, the tech help team are very knowlegable and responsive Review collected by and hosted on G2.com. What do you dislike about Simpro? So far, we haven’t come across any major downsides. We’re still learning some of the more in-depth aspects of it, so we may discover more as we go. Importing catalogues can feel a little clunky at times, but that’s mainly because it’s a new process for us. Once everything is set up, though, it’s a huge time-saver for us. There is some rigidity to certain processes which would better if we could navigate around but this is down to our style of working jobs rather than an inherent issue Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Speed of producing accurate quotes, split into appropriate cost centres and in a neat and customised format. Being able to send straight from simPRO is very helpful and saves so much time. Cost tracking is also very good and breaks everything down into manageable pieces Review collected by and hosted on G2.com. Show More Response from simPRO O'Toole of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-7578850/official_response/edit) Hi Adam - We are so happy that you're finding simPRO to be an asset to your business and that it is saving you valuable time. Please feel free to reach out if you need any help as you continue to dive deeper in to simPRO. We're always here to help! Thanks for taking the time to share your review and your kind words. Welcome to the simPRO family. 6/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jordan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan O.") JO Jordan O. Materials Supervisor Small-Business (50 or fewer emp.) 6/1/2026 "Constant Improvements and Exceptionally Detailed Help Guides" 4.5/5 What do you like best about Simpro? I like that things are constantly improving. I also appreciate the level of detail and support provided by the help guides. Review collected by and hosted on G2.com. What do you dislike about Simpro? I’ve used several systems before, and Simpro is missing some really important inventory attributes. I’d like to see a report that clearly shows all unallocated materials. Right now, if we make a change order and I unallocate items on the original job, then remove the item in the change order, it still shows up on the report that’s available to run today. Another key improvement I’d like is the ability to show “reserved” inventory once an order has been pushed from Quote to Job. That way, if I’m behind on picking orders, my fellow colleagues can still see what inventory is tied up for orders that haven’t been officially picked yet. I’d also like to see improvements to the barcoding platform. It feels like something that was put together a long time ago and never updated. I can’t use it for picking, and it doesn’t seem to work reliably when doing inventory. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? I like that Simpro Mobile is getting upgrades, especially when it comes to parts awareness. I also like the new accounting updates that help control prebuilds and ensure inventory is placed in the proper account at the item level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Small-Business (50 or fewer emp.) 7/28/2026 "Intuitive, Efficient, and Insightful: Simpro Lightning AI Delivers" 5/5 What do you like best about Simpro? I’ve been using Simpro Lightning AI and have been genuinely impressed by the improvements it has brought to our operations. The software feels intuitive and efficient, which has made day-to-day use straightforward for our team. One of the standout upgrades is the new BI Boards. They’re a major step up from the previous reporting tools, with better visibility, cleaner dashboards, and more actionable insights. The data is also much easier to interpret, which helps us make faster, more informed decisions. Support from the Simpro staff has been second to none, especially from Idan in the Miami office. He’s been super responsive, even with the huge time difference. The integration process was also seamless and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Simpro? It can feel clunky at times, especially when working with digital forms. The PDF overlay starts to lag as more fields are added. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Simpro is helping us manage the huge increase in asset tests we’ve recently experienced as the business grows. The maintenance planner is straightforward and easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CS Carl S. Management Small-Business (50 or fewer emp.) 7/10/2026 "Simpro make it easy" 5/5 What do you like best about Simpro? I like how we can attached pictures to all of our jobs and quotes. It makes it very helpful for office personell to document and invoice jobs with visual feedback from the job site. Review collected by and hosted on G2.com. What do you dislike about Simpro? It's not a dislike so much as an area that needs improvement. On the proposal side we need a more polished interface where we can pull in pictures and product descriptions to create a more polished output. I know it possible to create this but requires a lot of manual setup. We have used other platforms like Portal.io for example that do this simply and create nice proposal. Now it's just a shopping list of parts and prices which is great for some customer but not for others. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? It's automating our processes by allowing us to email quotes out from a central location where everybody can see what has transpired with the quote as opposed to being sent from sombody's email where we have no record. It also is helpful to be able to get quotes signed online and get immediate feedback allowing us to move the quote into a job and into an invoice with a few clicks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DJ David J. HVAC, Electrical and Controls Manager Mid-Market (51-1000 emp.) 7/28/2026 "Simpro Streamlined Our Workflow from Lead to Invoice" 4.5/5 What do you like best about Simpro? Workflow and documentation have improved significantly for us. Simpro has streamlined our service department by creating a smoother flow of information from the lead and quoting process through to job completion and invoicing. It also provides quick access to site management details and asset history, which helps our field technicians stay informed and work more efficiently. Review collected by and hosted on G2.com. What do you dislike about Simpro? It does require training and oversight to ensure the information is entered correctly and consistently. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Innovation is what stands out. It consistently provides upgrades and practical ways to reduce costs while helping drive sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Member Small-Business (50 or fewer emp.) 9/26/2023 "Comprehensive System" 5/5 What do you like best about Simpro? Does everything that you need it to and then some! Very impressive software that covers most aspects of business Review collected by and hosted on G2.com. What do you dislike about Simpro? Due to the nature of the system, it is very difficult to make amendments, set up new workflows etc. When it works the way you want it to - it works well, but setting up anything additional after that initial set up can be extremely time consuming and frustrating Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? Bringing together multiple systems that are used throughout the business and putting them all into one software. Numerous back and forth between staff members will be eliminated as everything will be visible by everyone all in one place. Review collected by and hosted on G2.com. Show More Response from Simpro Marketing of Simpro [Editedit](https://www.g2.com/survey_responses/simpro-review-8661341/official_response/edit) Hi Michelle, Thank you for choosing Simpro as your business solution! We're thrilled to have you on board, and even though it’s early days, it's fantastic to hear that you find our system comprehensive and user-friendly, with a wide range of features to meet your needs. It's great to know that you've discovered some handy features you didn't even realise you needed. We understand that the implementation process can be extensive. However, it's a crucial step to ensure that Simpro aligns perfectly with your business processes right from the start. Your implementation effort will pay off in the long run as you'll have a streamlined system that brings together all aspects of your new business. If you ever have more feedback or need assistance during your Simpro journey, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro 6/1/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DL Danny L. Director Small-Business (50 or fewer emp.) 7/28/2026 "The best software implementation we have made todate." 4.5/5 What do you like best about Simpro? Everything! it save time and keeps everything in a specific format when using scripts. Cost track on projects has never been easier, and keeping on top of variations on job is simple. Review collected by and hosted on G2.com. What do you dislike about Simpro? Plant items do not share across companies as expected. No in house fgas module. Review collected by and hosted on G2.com. What problems is Simpro solving and how is that benefiting you? It’s helping us get quotes back faster. Tracking costs on projects was always an issue, but now I’m able to keep track of variations more easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Simpro? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Simpro ](https://www.g2.com/products/simpro/discussions/new) GU Guest User What is simPRO used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-simpro-used-for) CD Chris Dayton • Last activity almost 5 years ago Your drop down list of industries served does not cover | Maintenance / Fire etc 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) [ View all Discussions ](https://www.g2.com/products/simpro/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 21 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/simpro/pricing) Simpro Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/servicetitan-vs-simpro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-simpro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a791e97c949826bad28dc349b542453a/fieldpulse-fieldpulse.png "Product Avatar Image") FieldPulse 4.7/5(371) [ Compare Now ](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-simpro) ##### ##### Simpro Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing Back Office Tools Roles and Permissions [ View More Features ](https://www.g2.com/products/simpro/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/simpro/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[Construction Project Management](https://www.g2.com/categories/construction-project-management) [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[Construction Project Management](https://www.g2.com/categories/construction-project-management)[Construction Estimating](https://www.g2.com/categories/construction-estimating-software)[Takeoff](https://www.g2.com/categories/takeoff)[Construction CRM](https://www.g2.com/categories/construction-crm)[Cleaning Services](https://www.g2.com/categories/cleaning-services)[Mobile Forms Automation](https://www.g2.com/categories/mobile-forms-automation)[HVAC](https://www.g2.com/categories/hvac)[Pest Control](https://www.g2.com/categories/pest-control-software)[Property Restoration](https://www.g2.com/categories/property-restoration) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are some of the premium social media platforms for business use?](https://www.g2.com/discussions/what-are-some-of-the-premium-social-media-platforms-for-business-use)[What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis) [Is AnnounceKit worth it as a release notes management tool for a product team that needs fast implementation without vendor lock-in, or does Beamer cover the same workflow with less overhead?](https://www.g2.com/discussions/is-announcekit-worth-it-as-a-release-notes-management-tool-for-a-product-team-that-needs-fast-implementation-without-vendor-lock-in-or-does-beamer-cover-the-same-workflow-with-less-overhead%20)[What cloud-based DNS security providers work well for a company with global offices that needs consistent policy enforcement without routing all traffic through one location?](https://www.g2.com/discussions/what-cloud-based-dns-security-providers-work-well-for-a-company-with-global-offices-that-needs-consistent-policy-enforcement-without-routing-all-traffic-through-one-location)[Pros and Cons Details](https://www.g2.com/products/simpro/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)