# Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 406 ## About Simpro The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its intuitive workflow and seamless integration of features. (7 reviews) - Users value the **comprehensive data management** offered by Simpro, enhancing efficiency and reducing errors across workflows. (5 reviews) - Users value the **single source of truth** in Simpro, streamlining quoting, scheduling, and job costing efficiently. (5 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating asset maintenance from quoting to invoicing in one system. (4 reviews) - Users value the **centralization of all asset management functions** in Simpro, enhancing efficiency and reducing errors. (3 reviews) - Users commend the **responsive customer support** of Simpro, providing quick and comprehensive solutions for their needs. (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) - Useful (3 reviews) **What users dislike:** - Users find the **complexity** of Simpro overwhelming, especially with setup and performing simple tasks efficiently. (4 reviews) - Users find the **setup process complex** , making it challenging to fully utilize Simpro's features effectively. (3 reviews) - Users find simPRO's **difficult learning curve** challenging, especially due to its complex features and setup requirements. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the system's complexity and extensive features. (3 reviews) - Users find **setup difficulties** with Simpro, noting challenges in onboarding and complexity hindering effective use. (3 reviews) - Setup Issues (3 reviews) - Users note the **complex onboarding process** and ongoing challenges with staff training and setup in Simpro. (2 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Constant Improvements and Exceptionally Detailed Help Guides **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan O. | Materials Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** I like that things are constantly improving. I also appreciate the level of detail and support provided by the help guides. **What do you dislike about Simpro?** I’ve used several systems before, and Simpro is missing some really important inventory attributes. I’d like to see a report that clearly shows all unallocated materials. Right now, if we make a change order and I unallocate items on the original job, then remove the item in the change order, it still shows up on the report that’s available to run today. Another key improvement I’d like is the ability to show “reserved” inventory once an order has been pushed from Quote to Job. That way, if I’m behind on picking orders, my fellow colleagues can still see what inventory is tied up for orders that haven’t been officially picked yet. I’d also like to see improvements to the barcoding platform. It feels like something that was put together a long time ago and never updated. I can’t use it for picking, and it doesn’t seem to work reliably when doing inventory. **What problems is Simpro solving and how is that benefiting you?** I like that Simpro Mobile is getting upgrades, especially when it comes to parts awareness. I also like the new accounting updates that help control prebuilds and ensure inventory is placed in the proper account at the item level. ### 2. Comprehensive System **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** Does everything that you need it to and then some! Very impressive software that covers most aspects of business **What do you dislike about Simpro?** Due to the nature of the system, it is very difficult to make amendments, set up new workflows etc. When it works the way you want it to - it works well, but setting up anything additional after that initial set up can be extremely time consuming and frustrating **What problems is Simpro solving and how is that benefiting you?** Bringing together multiple systems that are used throughout the business and putting them all into one software. Numerous back and forth between staff members will be eliminated as everything will be visible by everyone all in one place. **Official Response from Simpro Marketing:** > Hi Michelle, Thank you for choosing Simpro as your business solution! We're thrilled to have you on board, and even though it’s early days, it's fantastic to hear that you find our system comprehensive and user-friendly, with a wide range of features to meet your needs. It's great to know that you've discovered some handy features you didn't even realise you needed. We understand that the implementation process can be extensive. However, it's a crucial step to ensure that Simpro aligns perfectly with your business processes right from the start. Your implementation effort will pay off in the long run as you'll have a streamlined system that brings together all aspects of your new business. If you ever have more feedback or need assistance during your Simpro journey, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 3. The perfect program for job tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kirstie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Simpro?** I love that you can track everything from labour and materials in the one place, nothing can be missed and everything is streamlined. Job flow is also very easy to keep on top of. **What do you dislike about Simpro?** There is no major dislikes with Simpro, although it would ideal if the technicians could access all their licences on the app **What problems is Simpro solving and how is that benefiting you?** Simpro is streamlining all of the invoicing and flow of all of our jobs, making things flow very smoothly. **Official Response from Simpro Marketing:** > Hi Kirstie, Thanks for your wonderful review and letting us know that you find Simpro to be a one-stop solution for tracking everything from jobs, to labor and materials, to invoicing in one place. Making sure nothing gets missed and streamlining the whole process are top priorities for us in Simpro. We get how important it is for technicians to have easy access to information, and we appreciate your feedback about accessing all their licences on the Simpro Mobile app. Our team is always working to improve the app's features and capabilities, and we'll definitely take your suggestion into consideration for future updates. If you've got any more feedback or need a hand, don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 4. Functionality increases... But lack of training on implementation and work flow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** Simpro has a lot to offer but some of the workflow is hard to decipher. When we started to implement it there wasn't a good foundation of training and through process behind the workflow presented. It was more of a setup ... and then we were left to our own devices to determine work flow and work arounds. The training portal is decent, but the constant upcharging on top of the premium price we already pay is frustrating. **What do you dislike about Simpro?** Simpro could provide more training on the "upgrades" they are adding, and even monthly workshops. **What problems is Simpro solving and how is that benefiting you?** Techs are able to log everything from the field on site and the PM can view it almost instantaneously. **Official Response from Simpro Marketing:** > Hello, Thank you for sharing your feedback on Simpro. We're delighted to hear that you appreciate the project management and scheduling functionality, as well as the comprehensive nature of our platform. In response to your concerns about setup times, we're pleased to inform you that we've recently introduced new tools and streamlined processes aimed at simplifying the setup of customer builds. We're confident that these enhancements will significantly benefit our newer community members, making the onboarding process more efficient. It's wonderful to know that Simpro is helping your field technicians log information seamlessly and providing real-time access for your project managers. If you have any more suggestions or feedback, please don't hesitate to reach out. Your insights are invaluable in helping us make Simpro an even more powerful tool for your business. Best regards, Simpro ### 5. Simpro for a small/ medium sized Home Improvement business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** Two improvements we have noticed: 1) Less outages than we have experienced in the past 2) More responsive customer service if were to have an issue. **What do you dislike about Simpro?** Simpro pricing has raised nearly 60% over the last three years. We offered to agree to a longer term contract in hopes of reducing the price but the price we were quoted was higher than what we are currently paying. **What problems is Simpro solving and how is that benefiting you?** Simpro allows our technicians to provide us with notes and pictures in real time while on job sites. No more waiting for paperwork to come back. We are able to provide quotes to customer much quicker which ultumately results in more sales. **Official Response from Simpro Marketing:** > Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for your home improvement business. We understand your concern about the outages and slow response times. We've taken steps to address these issues, including migrating our servers to AWS. We're confident that these changes will improve the reliability and performance of Simpro. It’s great to hear that you like the ability for multiple users to enter notes and status updates on all of your current jobs. Easy collaboration is critical when you have staff working in the field, and we're glad to hear that you're finding it useful. We also love hearing about the real impact that Simpro has had on your sales figures, and we look forward to continuing to provide you with an organised and efficient job management system. Kind regards Simpro ### 6. User-Friendly Experience with Helpful Simpro Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Service Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** It's user friendly and my recent experience with a Simpro staff member was great! Hannah was very friendly and helpful. I'm looking forward to Lightning and what it has to offer! **What do you dislike about Simpro?** I find that sometimes I'm finding help through Google rather than the help feature in Simpro, however Lightning may change that. **What problems is Simpro solving and how is that benefiting you?** It's streamlining processes to free up time to do other work. Lightning will speed things up even more! ### 7. Outstanding service for the last 12 years **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The customer service has been excellent. The system offers far more than we expected, and it’s been a pleasant surprise overall. **What do you dislike about Simpro?** A few glitches with the mobile app for field work **Recommendations to others considering Simpro:** Trust them, they know what they are doing & have a great product that can help your business **What problems is Simpro solving and how is that benefiting you?** Scheduling is made easy & increased technicians are no problems using the SimPro system ### 8. Good, but limited CRM and Marketing Tools, Plus Support That Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Dan M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** In depth system that takes care of different aspects of running a service business including maintenance planner **What do you dislike about Simpro?** Limited CRM capabilities. Not enough marketing functions requires export to other platforms. Support from simpro staff is not good enough **What problems is Simpro solving and how is that benefiting you?** Provides a system that works and is evolving. But there are plenty of competitors in the market and will be more coming I expect. ### 9. All-in-One Asset Maintenance Workflow, from Quote to Invoice **Rating:** 4.5/5.0 stars **Reviewed by:** Neil H. | Business Systems Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Simpro?** All aspects of asset maintenance are covered in one package. It brings together everything from asset details and service parts to scheduling the right staff, and it supports the full workflow from quote to invoice, including timesheets and purchasing, all in one place. **What do you dislike about Simpro?** That same flexibility also makes the system fairly complex, and it takes a significant amount of setup to get the most out of its features. Training staff to apply our business workflows through simPRO has been an ongoing challenge. **What problems is Simpro solving and how is that benefiting you?** Building a dataset of customer assets and their service history enables us to (a) provide accurate, timely scheduled maintenance and (b) become a “sticky” service provider. It also makes it easier to repeat service work, which is great for ongoing service relationships. ### 10. Simpro was a overall good experience, but we had to move away. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** It did a lot of things good enough but our use case struggled to utilize it in a way that made sense. We needed more administrative functions that simpro was not able to perform regarding scheduling and time keeping. The reporting was very useful once setup properly. **What do you dislike about Simpro?** The ui stayed the same during the time we used the software, once you understand it and train others to understand it, it can be as efficient as possible. **What problems is Simpro solving and how is that benefiting you?** as mentioned before Simpro is allowing us to consolidate our information into one hub. **Official Response from Simpro Marketing:** > Hello, Thank you for sharing your feedback on Simpro. We're pleased to hear that you appreciate having a single platform to meet your organizational needs, replacing the reliance on multiple Excel and Word documents. Your positive comments about our ongoing updates and our commitment to listening to user feedback are greatly appreciated. We are indeed dedicated to continually enhancing our platform based on user input. We also acknowledge your concerns regarding the UI and user experience. We are actively working to improve the UI and make the user experience more intuitive. In fact, we have recently invested in advanced tools to analyze user interactions and identify areas within Simpro where we can streamline the user experience, reducing the number of steps and improving the overall design. It's great to know that Simpro is helping you consolidate your information into a single hub, streamlining your operations and enhancing efficiency. If you have any more feedback or suggestions, please feel free to reach out. Your input helps us make Simpro an even better tool for your business. Best regards, Simpro ### 11. Incredibly User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. **Reviewed Date:** January 28, 2026 **What do you like best about Simpro?** I find Simpro incredibly easy to use with its user-friendly interface, which lowers the barrier for our less tech-savvy employees but still offers a rich feature set for those wanting to explore deeper. The customer support is quick to respond and their solutions are always comprehensive. I also like how Simpro is customizable, allowing us to tailor aspects of the program to align with our existing workflows. Additionally, I appreciate how new features are implemented effectively, enhancing our use of the software. **What do you dislike about Simpro?** The biggest issue with Simpro for us is that we didn't implement it sooner, and the onboarding process was difficult as our previous software did not allow for the proper migration of essential data. **What problems is Simpro solving and how is that benefiting you?** I use Simpro for asset management, technician dispatch, quote creation, and project tracking. It's user-friendly, supports comprehensive customer service, and allows customization to match our workflows, easing transitions even for less tech-savvy employees. ### 12. Just Ask AI Is an Amazing New Addition to simPRO **Rating:** 4.0/5.0 stars **Reviewed by:** Melanie A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Simpro?** The new just ask Ai is 100% absolutely amazing brand-new effective Technology well done simPRO **What do you dislike about Simpro?** The cost and the Constant price increases with very little notification time and very high increases sometimes eight times CPI **What problems is Simpro solving and how is that benefiting you?** They are very responsive on the phone and they helpdesk ### 13. Great Multi-Interface Navigation, but Task Support Could Be Stronger **Rating:** 3.5/5.0 stars **Reviewed by:** Leon W. | Warehouse Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** I like being able to navigate across multiple interfaces at the same time. **What do you dislike about Simpro?** I feel there isn’t enough support for the tasks I have trouble with. **What problems is Simpro solving and how is that benefiting you?** Being able to use the scanner more efficiently has helped me get more done and be more productive overall. ### 14. All-in-One Platform with Impressive New AI Agents **Rating:** 4.0/5.0 stars **Reviewed by:** Dorota F. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** All aspects of my business are in one place, and I really like the new AI agents. **What do you dislike about Simpro?** Some features are difficult to use. For example, supplier quotes are confusing in terms of naming, and it’s hard to understand how they work. **What problems is Simpro solving and how is that benefiting you?** Assets testing ### 15. A Growth-Ready Product Backed by an Outstanding Team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Operations Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** The team of account managers & senior leaders as well as the products ability to keep pace with our growth **What do you dislike about Simpro?** The slow progression of developments and meaningful updates **What problems is Simpro solving and how is that benefiting you?** Managing our team of engineers and customer data ### 16. Feature-Rich Simpro with a Smooth Quote-to-Job Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Laureen P. | Quotes Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Simpro?** Simpro has a wide range of features and fields, and the workflow is smooth from creating a quote right through to completing the job. **What do you dislike about Simpro?** It can feel a bit overwhelming at first because of the many features and functions, especially if you’re not on the admin side of the job. **What problems is Simpro solving and how is that benefiting you?** I work on the quote-creation side of the business, and Simpro has everything we need for our client database, catalogue, job notes, and more. We can easily add notes for each department as the quote moves through the process—sales, manufacturing, installing, and invoicing—which makes communication clear and transparent. ### 17. Excellent New LLM (AI) in Simpro **Rating:** 5.0/5.0 stars **Reviewed by:** Travis R. | Director of Pre-Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** The newly added LLM (AI) for Simpro is excellent. **What do you dislike about Simpro?** Very little CRM from a sales perspective ability **What problems is Simpro solving and how is that benefiting you?** Dispatch, scheduling, invoicing, P/L ### 18. Simple, User-Friendly, and Great Value with Helpful Training **Rating:** 4.5/5.0 stars **Reviewed by:** Rita T. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** It’s simple and user-friendly. The training is good, and the price is good as well. **What do you dislike about Simpro?** does take a bit to learn it also it was tough getting all the info into the original build from QB and sometimes there are errors in syncing with QB **What problems is Simpro solving and how is that benefiting you?** upgrade to lightening seems like a great new tool looking forward to using it ### 19. Recurring Jobs and a Professional Quoting Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Azwar R. | Implementation Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Simpro?** Recurring Jobs and professional way of getting quotes done for customers. **What do you dislike about Simpro?** Templates create issues which needs to be modified and can take time. **What problems is Simpro solving and how is that benefiting you?** Professional Quotes for customers, managing stock and technicians. ### 20. Clean, Fast, and Insightful—Easy to Learn and Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Simpro?** Clean interface with useful insights, good control, and fast performance. It’s easy to learn and straightforward to use. **What do you dislike about Simpro?** It’s missing key features, offers very little customisation, and puts too many features behind paywalls. **What problems is Simpro solving and how is that benefiting you?** It helps me track projects, keep a clear history of what’s been done, gain key insights, and simplify tedious tasks. ### 21. SIMPRO Streamlined Our Stock and Invoicing into One Powerful System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** SIMPRO has integrated multiple systems like our stock management, invoicing systems into a single system that has offered us performance improvements. **What do you dislike about Simpro?** No back button. Feels cluncky compared to other systems. **What problems is Simpro solving and how is that benefiting you?** The reporting and ease of data gathering from vasts amounts of information using the AI is a great help. ### 22. Powerful end-to-end costing, but legacy design and bugs hold it back **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** True costing from quote to project management to billing. One solution! **What do you dislike about Simpro?** This software feels stuck in the 80s. I can’t search using accented characters, and it’s full of bugs that seem baked into the product due to its legacy architecture. **What problems is Simpro solving and how is that benefiting you?** A single solution that covers everything from quote to billing. ### 23. Understandable Workflow That Keeps Projects on Track **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** Keep an understandable workflow for my projects. **What do you dislike about Simpro?** It doesn’t recognize typos, it’s case-sensitive, and it won’t search for similar names or numbers. On top of that, pulling reports is difficult. **What problems is Simpro solving and how is that benefiting you?** It keeps all our company info and our clients' projects in one place ### 24. Powerfull and flexible with room to grow in sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** Prebuilds, converting quotes and flexibility. **What do you dislike about Simpro?** I'd like more sales features such as drip campaigns or auto follow ups. Rarely there have been issues saving quote descriptions **What problems is Simpro solving and how is that benefiting you?** Fast quoting and installation managment. Troubleshooting through logs as well. ### 25. All-in-One Estimating and Invoicing, But Job-Based Financials Don’t Fit Our Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** That it has the ability to be used as a platform for estimating, project management, and invoicing. **What do you dislike about Simpro?** Sometimes the structure of how things are set up do not match how we operate. For example, every financial is based off of jobs, whereas we need to track financials on a per site basis. Invoicing, credits, etc... are all tracked on a customer level through Simpro. **What problems is Simpro solving and how is that benefiting you?** Easier to have all information in one place. ### 26. Does almost everything we want it to do. However lacks customisability. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** User interface is very intuitive. However, lacks a lot of customisation we are after. **What do you dislike about Simpro?** Ability to customise user interface and job management further. **What problems is Simpro solving and how is that benefiting you?** Streamlining the process from creating a job to invoicing it out. **Official Response from Simpro Marketing:** > Thank you for sharing your positive experience with Simpro! We're delighted to hear that both our mobile app and web interface have been user-friendly for you, and that you've had a positive experience with our customer support team. We greatly value your feedback. Regarding pricing, we appreciate your input. Our aim is to provide you with a comprehensive solution that brings value to your business. We regularly review our pricing structures to ensure they align with the value we offer. It's great to know that Simpro has helped streamline your job creation and invoicing processes, making your operations more efficient. If you ever have more insights to share or if there's anything else we can assist you with, please feel free to reach out. We're here to help! ### 27. Easy to use and clean **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** Easy to you and use onsite and in the office **What do you dislike about Simpro?** Freezing and loosing information on jobs sometimes **What problems is Simpro solving and how is that benefiting you?** Organisation of job note and parts while techs out on site **Official Response from Simpro Marketing:** > Thank you for your review! We're thrilled to hear that you find Simpro easy to use and appreciate its job organisation and scheduling features. We value your feedback about the mobile app and our team is continuously working on improving it. We would love for you to share your ideas for how we can improve the experience on the customer Ideas Portal. If you have any further suggestions, feel free to reach out. We're here to support you every step of the way. Regards Simpro ### 28. All-in-One Solution for Streamlined Operations and Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Simpro?** - Single source of truth: Quoting, scheduling, job costing, purchasing, invoicing, and asset management all sit in one system, reducing duplication and errors. - Strong job costing: Real-time visibility of labour, materials, variations, and margins makes it easier to control profitability. - Scheduling and dispatch: Useful calendar, capacity planning, and technician allocation for field teams. - Workflow consistency: Templates, prebuilds, and automations help standardise processes across jobs and staff. - Integration ecosystem - Scalability **What do you dislike about Simpro?** Complex to set up and can feel slow or clunky for simple tasks. **What problems is Simpro solving and how is that benefiting you?** As I pick up more knowledge, it does provide us the ability to scale up ### 29. the software is very easy to use and learn **Rating:** 5.0/5.0 stars **Reviewed by:** dave h. | operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Leads are easy to convert into quotes, creating Scripts is good, acccepted quotes again are easy to turn into jobs, then Invoicing The work flow is very good **What do you dislike about Simpro?** Going backwards after you open up a screen, sometimes it is slow, searching for some things you have to be specifc to find what you are looking for **What problems is Simpro solving and how is that benefiting you?** We are just implementing Maintenanace plannner, as we have grown our service base, but are not managing it efficently **Official Response from Simpro Marketing:** > Hi Dave, We want to express our gratitude for taking the time to share your feedback about Simpro. We're thrilled to learn that you find our software easy to use and learn, especially when it comes to converting leads into quotes, creating scripts, and managing your workflow from quotes to jobs to invoicing. We highly value user experience, and we've invested significantly in tools and processes aimed at enhancing efficiency and addressing concerns such as excessive clicks. As part of our ongoing efforts to improve, we recently migrated our servers to AWS to enhance the speed and reliability of Simpro, which should result in a smoother experience for you. Regarding your implementation of the Maintenance Planner, it's a robust tool that has the potential to greatly benefit your operations. To ensure you extract the maximum value from it, we encourage you to reach out to our professional services team. They are well-equipped to provide you with expert guidance and best practices, helping you optimize your use of the Maintenance Planner and customize it to meet your unique requirements. Should you have any additional suggestions or questions during your implementation journey, please don't hesitate to get in touch. Your success remains our utmost priority. Best regards, Simpro ### 30. Stable and User-Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Damian W. | Commercial Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Simpro?** Software is stable and easy to use. customer success team is very helpful. **What do you dislike about Simpro?** some development updates take a while, ie adapting table filters **What problems is Simpro solving and how is that benefiting you?** centralised system for both operational departments provide easy engineer and cost management. ### 31. An amazing all in one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Its functions, they are very helpful, its layout **What do you dislike about Simpro?** the way we have to organize our inventory **What problems is Simpro solving and how is that benefiting you?** the way we can insert a project from start to finish and administrate that process **Official Response from Simpro Marketing:** > Hi Alan, Thank you for sharing your thoughts about Simpro. We're thrilled to hear that you find it an amazing all-in-one platform and appreciate its functions and layout. Regarding your concerns about inventory organization, we understand that efficient inventory management is crucial. We're continuously working on improving our platform, and your feedback is valuable in this regard. It's great to know that Simpro is helping you manage projects from start to finish and streamline your administrative processes. The ability to handle projects comprehensively within one platform can greatly enhance efficiency and productivity. If you ever have more suggestions or questions, please don't hesitate to reach out. Your input helps us refine and enhance Simpro to better meet your needs. Best regards, Simpro ### 32. Flexibility for CMMS **Rating:** 4.0/5.0 stars **Reviewed by:** Ruben M. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Simpro?** Since onboarding this CMMS tool into our company, we were able to absorb loads of several separate lines of reporting and gathering site data into one system. Very easy to get up to speed and configure, excellent customer support from inception to live. **What do you dislike about Simpro?** There were some critical key features we were advised to have from the beginning early in time but took too long to implement **What problems is Simpro solving and how is that benefiting you?** Integrating CRM and CMMS systems into the same software, that is used by both field staff and back office **Official Response from Louise Stone:** > Hi There, Thank you for sharing your review of Simpro. It's great to hear that the tool has helped streamline your company's processes by consolidating various reporting lines and site data into one system. It's also encouraging to know that you found the onboarding process smooth and the customer support excellent from the start. Regarding the areas for improvement, it's understandable that delays in implementing critical features can be frustrating. Hopefully, Simpro continues to enhance its platform to better meet your needs in a timely manner. It's impressive that Simpro is effectively integrating CRM and CMMS systems, benefiting both your field staff and back office. This integration likely improves communication and efficiency across your organisation. Thank you for providing your insights! Best regards Louise ### 33. Helpfull for managing the business **Rating:** 4.5/5.0 stars **Reviewed by:** Ovez M. | Purchasing and warehouse clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Simpro?** You can fit many diffirent features in one system **What do you dislike about Simpro?** Sometimes it might work slow. And limite **What problems is Simpro solving and how is that benefiting you?** You can keep records of your business project, purchases and ect. ### 34. Helpful, but very annoying **Rating:** 2.5/5.0 stars **Reviewed by:** Russ C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** Our company now has over 100 employees so we started using SimPRO about 1 year ago. There was a 6 month period where everyone had to learn to use the software. Integration did not go as smoothly as anticapted and the learning curve was much higher than we were told. It wouldn't be hard for a small business to get on board with this, but for a large business it's significantly harder. Just getting everyone to start using it and dealing with all the questions was frustrating. However it has definitely brought more organization into our workflow. I also like how we can use one software for most of the different branches of our company to share information and stay informed about most jobs. **What do you dislike about Simpro?** The worst thing about SimPRO is that you have to do things a certain way. It is not flexible at all. If you don't do things exactly right they won't function. One example is revising invoices. This is impossible to do and you have to delete the invoice in order to even be able to make changes to the job, then you have to send a new invoice in place of the original one. In the span of 6 months we have found a work around for this,but it shouldn't have taken that long for such a simple problem. **What problems is Simpro solving and how is that benefiting you?** Helps us stay organized, this was a big problem once our company got bigger. ### 35. Simplifying Business Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Simpro?** Simpro has allowed us to simplify our business processes by unifying our lead management, estimating, proposals, service and project management, and invoicing in a single application. We previously had to cobble together workflows with multiple different applications, which was very cumbersome. It was very quick and easy to deploy. We were up and running in a matter of weeks. **What do you dislike about Simpro?** We do not have an accounting integration so that process is still very manual for us. It also does not allow us to perform accurate cost accounting in Simpro since all of the true cost lies within our ERP. We would also love to see Simpro support one or more of our vendors for integrated estimating and procurement activities. **What problems is Simpro solving and how is that benefiting you?** Implementing Simpro has enabled us to streamline our project and service management which allows us to do more volume with our existing staffing level. ### 36. User friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Simpro?** Ease of IMplemenataion and great customer support **What do you dislike about Simpro?** Additiona steps to do a task with the software **What problems is Simpro solving and how is that benefiting you?** The need of using paper reports ### 37. Absolute waste of money **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** All information is available in the one place, honestly, that's about it. **What do you dislike about Simpro?** Often glitches and loses information, especially on the mobile app. Mobile app for field techs is laughably bad. Constantly loosing information, app re-loads by itself regularly (suspect cause app crashes), won't upload information entered until it feels like, even after pressing refresh multiple times. Same text boxes on multiple windows can be confusing. Browsing page randomly updates by itself. Sometimes it saves information, sometimes it doesn't. Costs a fortune, makes it hard to change. Seems company is more about making profits then actually making a product that works. **What problems is Simpro solving and how is that benefiting you?** Scheduling. Rest of software has now become a giant glitch. **Official Response from simPRO:** > Hi there, Thank you so much for leaving this review! We are thrilled to hear simPRO is working well for your business, and providing an all-in-one solution. We look forward to continue improving the software and supporting your company. ### 38. SimPRO does everything I need and more! **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Simpro?** As someone who uses simPRO in all areas of the product and helped implement it to our company, it is overall one of the best I have ever used in my 10+ years of working here. I love that everything is categorized so well and the search box in the top right hand corner is my favorite thing. I use it multiple times per day to look for things such as PO's, finding customers by addresses, etc. **What do you dislike about Simpro?** The log needs to have more detailed as far as dollar amounts as to what was changed. Cost centers need to be unlocked when necessary even if already invoiced. Suggestion would be to have a supervisor override. Supervisor override would be beneficial in a lot of situations. **What problems is Simpro solving and how is that benefiting you?** It keeps all of our tasks organized into much needed categories and is helping keep our costs to job up to date. We used to have someone manually enter costs into every single job and service weekly. Over the last 3 years our employees have increased and doing such a tedious task would take up so much useless time. It is finally nice to see how much time someone spent on a job by the end of that day. ### 39. SimPRO - PROmiSe **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi P. | HVAC Engineer, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Simpro?** I really liked this job management software. It make my job easy for doing take offs and saves lots of time. I loved the feature of auto saving. We can directly send quatation email from SimPRO it self. User interface is very easy to learn and customer support of SimPRO is very good. We are one email away from any information or support. **What do you dislike about Simpro?** To be frank, I really do not have any dislikes about SimPRO. I think you can decrease the subcription price a bit to help more people. I also want you to develop a efficient mobile application for SimPRO. It allows us to work even if we are not infront of computer. **What problems is Simpro solving and how is that benefiting you?** In my company, we use Plandroid software for HVAC duct designing. After designing the duct plan, we use SimPRO for take off based on the duct plan. We also use this SimPRO for project management and sending quatation to customer. ### 40. SimPRO **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** SimPRO is just a well rounded product, not focusing on one trade or customer type means everything is there for us to some degree. Where there are gaps these are filled with a reasonable API and a few useful intergrations. The support pathways and support persons are awesome, they are responsive and generally successfully solve your issues. SimPRO is well structured to ensure you follow the path from customer engagement through to billing but still provides the wiggle room for those 'special' cases that need to step off the pathway. We haveimplemented a single company which we changed to multicompany and added another single company and the whole process for us was reasonably pain free. We had a great consultant. I am using SimPRO daily either at the front end or via API and it just works, day in day out. **What do you dislike about Simpro?** The API forum and responses do not come up to the high standards set by the rest of the support pathways, If these are the developers then they need some customer service front men/ladies or training. The whole submit an idea "Ideas Portal" is full of great ideas and whilst I understand you have a grand vision some enhancements suggested would take the product to the next level. There are a lot of suggestions andit would be good to see them grouped and merged. Reporting data does not replicate early enough to make any reporting useful for daily reports and the lack of a yesterday filter (probably not there because of replication) is not at all user friendly. **What problems is Simpro solving and how is that benefiting you?** Our business is nationwide, under multiple brands and covering a number of work streams. SimPRO has made all the resulting business data more accessible for us to work smarter and in a more collaborative environment. **Official Response from Simpro Marketing:** > Hi David, Thank you for sharing your thoughts on Simpro. We're thrilled to hear that you find our platform well-rounded, flexible, and suitable for a variety of trades and customer types. We're committed to providing a comprehensive solution that can adapt to your specific needs. We appreciate your feedback regarding the API forum and the Ideas Portal. We're continuously working to improve all aspects of our service, and your input is invaluable in this process. Your suggestion about grouping and merging enhancement ideas is noted, and we'll consider this for future improvements. Regarding reporting data replication and the lack of a yesterday filter, we understand the importance of real-time data and ease of reporting. We're always looking for ways to enhance our reporting capabilities, and your feedback will be taken into account. It's wonderful to know that Simpro has made your business data more accessible, allowing you to work smarter and collaboratively across multiple brands and workstreams. If you have any more suggestions or need assistance, please feel free to reach out. Your success is our priority. Best regards, Simpro ### 41. Simpro has given us back the control over our business **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Simpro gives you full insight into your business operations. You can track all jobs, profit and losses, price list discrepancies, employee productivity, Workflows and the list goes on. Without investing in a ERP system you will never be able to draw down to see where your business wins and loses money. Simpro was the best software we looked at in terms of value for money. Its very user friendly and customisable to your business. It allows us to automatically send out monthly customer statements and setup an overdue invoice reminder system that works seemlessly on autopilot which was something we previously had to pay an administrator to do. We are able to better plan for the future of our business with weekly Work in progress reports and project tracking. We use Simpro to report on the micro side of our business (i.e. where did Joe spend 15 hours this week and what job was that allocated agaist. We use Myob to report on the Macro side of our business (i.e. Actual gross margin achieved, net profit and loss, overhead analysis etc) and Simpro integrates directly into myob. It pushes across our sales invoices and supplier purchases without the need for any double handling. The only thing that gets entered into MYOB manually now is payroll and credit card purchases. **What do you dislike about Simpro?** It is expensive, and you feel a bit vulnerable to future price rises as once you are in it is very hard to get out. It logs us out very quickly sometimes,,, so if you are working on a big quote if your not actively hitting save then it can log you out of your work.. We have tried to fix this but nobody at Simpro has been able to help **What problems is Simpro solving and how is that benefiting you?** Having 5 branches Simpro allows us to see where all of our 50 staff are at any given time of the day, and to track what jobs are outstanding and where we are going next. It shows true costs of the job measures against what was originally estimated, and allows us to see where we made mistakes to learn for next time. **Official Response from Simpro Marketing:** > Hi David, Thank you for sharing your comprehensive feedback on Simpro. We're thrilled to hear that Simpro has had such a positive impact on your business, providing you control and insight into your operations. It's great to know that you appreciate the depth of insights Simpro provides, from tracking jobs and profitability to employee productivity and workflows. We designed Simpro to be a versatile solution that empowers businesses to make informed decisions and improve efficiency. We understand your concern about the cost and potential future price increases. We continually invest in enhancing Simpro's capabilities and providing top-notch support to our users. Your feedback helps us understand your needs and concerns, and we take it into account as we evolve our pricing and service. Regarding the issue with logouts during work, we apologise for any inconvenience this has caused. We appreciate your patience, and we'll continue to work on improving this aspect of the user experience. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you for choosing Simpro! ### 42. Simpro is great overall **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** I like that it is easy to manage all of the jobs, invoices and customers in one spot. There is a good tool for logging communication with customers as well. I also like that there is a chat option to speak with someone from Simpro. It is much better than sitting on hold forever! **What do you dislike about Simpro?** I don't like that once you have done something it's done. If you merge customers by mistake, you can't undo it. If you create an invoice, you can't correct it. You need to delete the invoice and redo it. If something is deleted, there is no undo period. With a management system, it's nice to know that if you are training someone and they mess up, you can get that information back easily. **What problems is Simpro solving and how is that benefiting you?** It is nice that I can track my tech's time and they can upload pictures and notes as they are working. **Official Response from Simpro Marketing:** > Hi Victoria, Thank you for your positive feedback about Simpro! We're thrilled to hear that you find our platform helpful for managing jobs, invoices, and customer interactions, all in one convenient place. We understand the importance of efficient communication and are pleased to know that you appreciate our chat option as an alternative to long phone wait times. Regarding your concerns about undoing actions, we value your input. While we don't have an undo feature currently, we're continuously working on improving Simpro's functionality and usability. Your feedback regarding this aspect is important and will be considered as we make enhancements to our system. It's fantastic to hear that you find value in tracking your technicians' time and their ability to upload pictures and notes while on the job. Simpro is designed to streamline these processes and provide you with valuable insights into your operations. If you have any more feedback or questions in the future, please don't hesitate to reach out. We're here to support your business's success. Thanks for choosing Simpro as your management solution! Best regards, Simpro ### 43. Simpro is life changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** Simpro helped us automate our system from doing everything on paper. Now I can see when my techs finish early or are taking longer which allows better communication with customers. The ability to go from a quote to a job to an invoice is super easy and allows us to invoice our customers immediately which in turn has improved our cash flow dramatically. Their customer service is top notch and responds very quickly. I love that I can access it from home to work remotely. **What do you dislike about Simpro?** As with any system, there are quirks but nothing that makes life too difficult. I love using the ideas portal to submit or vote on possible upgrades. **What problems is Simpro solving and how is that benefiting you?** Knowing where my guys are has been super helpful. Also being able to give them additional jobs without them having to return to the office for paperwork has increased our productivity and profitability substantially. **Official Response from Simpro Marketing:** > Dear Rebecca, Thank you so much for your fantastic review! We're thrilled to hear that Simpro has had such a positive impact on your business operations. It's great to know that you've been able to streamline your processes, improve communication with your customers, and enhance your cash flow through our platform. We're also pleased to hear that our customer service team has been able to provide you with the support you need promptly. We're always here to assist you. Your feedback is invaluable, and we appreciate your use of the ideas portal to contribute to the ongoing improvement of Simpro. We're dedicated to making our system even better, and your input helps us tremendously. If you ever have more suggestions, questions, or need assistance with anything else, please don't hesitate to reach out. We're here to support your continued success. Best regards, ### 44. Amazing onboarding process **Rating:** 4.5/5.0 stars **Reviewed by:** Janie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Simpro?** First, the onboarding process is fabulous. The hands on approach, where they take you step by step through the system and help you set it up the way you want and need it to be. Second, the system itself is very user friendly. We are a small company so the integration process was a breeze compared to other software systems we had tried. Simpro has many features we like, especialy the customization capability of the documents. **What do you dislike about Simpro?** We have some one off processes that we have had to find a work around for within Simpro. Some of that is still being tested out on our side to ensure we have it right. **What problems is Simpro solving and how is that benefiting you?** We now have the ability to house inventory within a system. It is also very handy for maintaining customer asset information, which is key for us. ### 45. Good Software, Intuitive Usage, 24/7 Support, Helpful Features. Dispatch and Mobile Could Be Better. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** I like the ease of use when first getting started. It's easy to quickly figure out how to get around and find what you're looking for. The main navigation is laid out logically in order of how a typical job process would flow from Lead to Invoicing. The simPRO team was extremely helpful during the implementation process and offered us many resources to help us get started. Chat support is 24/7, so you can always chat with a customer support representive to raise issues or ask questions. This has been extremely helpful throughout our time using simPRO. The account management team is also very helpful and easy to work with. In my experience, they've always gone above and beyond when possible. There is also a suite of add-on features that are very useful. We regularly utilize the advanced reporting capabilities offered by their BI Reporting. The underlying software for BI Reporting recently had a major overhaul, making it easier to teach regular users how to create custom reports. For advanced use cases, APIs and Zapier can be utilized to integrate with 3rd party applications. Overall, the software has been good to us. New people have an easy time adjusting. The simPRO team is always wonderful to work with. **What do you dislike about Simpro?** There are a couple of drawbacks. Lack of a true dispatch board and a messy, unintuitive mobile application. I think it's time they consider a true drag-and-drop dispatch board that makes it easy for dispatch to know where technicians are, where technicians will be, what jobs are available to dispatch, and what technicians are available for jobs. They do offer a schedule board, a job board, and a service dashboard. But, these need to be on one page where dispatch can drag jobs/technicians onto a board. Another area that needs a work is the mobile application. Much of the features needed are there, but using the app could be better. Features and modules seem to be cobbled together in a non-intuitive manner. It would be nice if the job card sections were laid out better, easier to distinguish between each other, and was more customizable. In addition, there are 2 major features missing from the service mobile application. A true timecard system and custom forms. **What problems is Simpro solving and how is that benefiting you?** simPRO has helped us move away from an unintuitive, out-dated, closed system that was only available to office users. Now, our people are on a cloud based system that makes getting and communicating information faster and easier. Technicians are able to better manage the jobs available to them. **Official Response from Simpro Marketing:** > Hi there, Thank you for taking the time to share your thoughts on Simpro. We're thrilled to hear that you find our software intuitive and user-friendly. It's wonderful to know that you appreciate the assistance you received from our team during the implementation process. We strive to make the onboarding experience as smooth as possible. We're also pleased that you've found our support, including 24/7 chat support and account management, to be helpful throughout your journey with Simpro. Our aim is to provide top-notch service to ensure our customers get the most out of our platform. We also value your input on areas for improvement, such as a more robust dispatch board and mobile application enhancements. We take such feedback seriously and are constantly working to enhance our platform. If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 46. One solution for all needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Simpro?** Simpro is very user freindly, supports all my needs without having to use any other software. I use Simpro daily as I can manage all jobs, quotes, staff, clients, suppliers, contractors and it also supports the financial aspects associated with those. Customer support is very good and responsive in replying to any quries about the product. **What do you dislike about Simpro?** Its not a dislike but I would like a feature where you could set a notification when specific engineers begin or complete a job. **What problems is Simpro solving and how is that benefiting you?** Simpro help me to manage large projects, having a historical inventory of sites / clients allows me to keep track and provide a better client service. ### 47. Love most, not a fan of some things **Rating:** 4.0/5.0 stars **Reviewed by:** Sheri H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** We love the flow from quotes to jobs, purchase orders to jobs, and the full inventory it tracks. Time tracking has been great for the employees. we also love the search functions - our last program would not search partial words **What do you dislike about Simpro?** Very choppy, and order must be followed. We also do not like the unability to alter a job after it's been sent to invoicing. Hate the idea of deleting invoice, alter job, resend to invoicing, re-editing invoice. Also hate that there is no DNE ability. We work with lots of major contractors that work with Do Not Exceed limits, and this would be so helpful, even an override would be nice. **What problems is Simpro solving and how is that benefiting you?** Helps track jobs, parts, and quotes. This has been great for referencing. **Official Response from Simpro Marketing:** > Hi Sheri, Thank you for your review of Simpro. We're delighted to hear that you find many aspects of our platform valuable, such as the seamless flow from quotes to jobs, purchase orders, and the comprehensive inventory tracking. It's also great to know that time tracking has been beneficial for your employees, and our search functions have been useful for your operations. We understand your concerns about the order of operations and the inability to alter a job once it's been sent to invoicing. Your feedback on these aspects is noted, and we'll consider how to improve the user experience in these areas. We appreciate your input on the "Do Not Exceed" limits. While it's not currently available, we are continuously looking for ways to enhance Simpro, and your suggestion is valuable in that regard. If you have any more feedback or questions in the future, please feel free to reach out. We're here to support you every step of the way. Thanks for choosing Simpro as your business management solution! Best regards, Simpro ### 48. Improved visibility and modernised our field service **Rating:** 4.5/5.0 stars **Reviewed by:** Gordon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Simpro?** By far one of the easiest software’s to pickup and use quickly backed with a stunning video training suite online and ready to go from day one. The step me through training is some of the best I have seen using software for 25 years. The end to end job management from quote to invoice is allows us to see where the profit and loss is coming for each job or customer. We have used some of the great simPRO embedded integration to allow other software to help reduce admin. The simPRO API is also allowing us to integrate with our current web offerings easily. **What do you dislike about Simpro?** Overall the only issue is getting great ideas from customers into the software fast. The customisation team at simPRO pickup the slack here to help. **What problems is Simpro solving and how is that benefiting you?** The ability for simPRO to give us quick and easy visibility into day to day jobs **Official Response from Simpro Marketing:** > Hi Gordon Thank you for sharing your experience with Simpro. We're thrilled to hear that you find it one of the easiest software solutions to pick up and use, and that our free video training via our Helpguide and Learning Toolbox has been valuable for your team. We understand the importance of providing comprehensive training resources to help users get the most out of our software, and it's fantastic to know that these resources have been effective for you. We're also pleased to hear that you've been able to leverage Simpro's embedded integrations and API to streamline your operations and integrate with other software solutions. We appreciate your feedback about the process of incorporating customer ideas into the software. We are constantly working on enhancing Simpro based on user input. If you have any more feedback or suggestions, please feel free to share them with us. We value your partnership and are committed to continually improving your experience with Simpro. Thank you for choosing Simpro to improve visibility and modernize your field service operations. We look forward to continuing to support your business in the future. Best regards, The Simpro Team ### 49. Assess thoroughly before you sign up **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** The customization and auto status updates. **What do you dislike about Simpro?** The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. **What problems is Simpro solving and how is that benefiting you?** Simpro does not solve any problems and we have found no benefit from Simpro. We tried Simpro as they market themselves as a comprehensive platform for job costing and project management. Simpro premium was not a good fit for us as time tracking was inefficient and expensing was impossible. Every expense had to be entered as a PO, then manually receive. Integration with our accounting system relied on manual syncronization. This system caused 3x more work for our team and caused disorganization with job costing. **Official Response from Simpro Marketing:** > Hi Jessica, We sincerely appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Simpro didn't meet your expectations. Your insights are invaluable as we continuously work to improve our platform. We want to let you know that your feedback matters to us, and we are actively working to enhance various aspects of Simpro based on user input. While we understand that these improvements won't change your past experience, we hope they demonstrate our commitment to addressing concerns like the ones you've raised. We're truly sorry that Simpro wasn't the right fit for your business. If you ever reconsider or have any more insights or questions, please feel free to reach out. We're here to assist and provide the best support we can. Thank you for giving Simpro a try, and we wish you success with your future endeavors. Best regards, Simpro ### 50. Simpro has many capabilities that were not possible with our last FSM. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Simpro?** As an administrator, I like the features and customizability of Simpro. With Simpro I can create notifications, alerts, and forms for our work orders/quotes/invoices. As well as having the ability to view the status of our technicians in the field. **What do you dislike about Simpro?** When I'm creating invoices and approving the work orders. The AI will override the times I have approved. For example, there is an order for the labor that is being billed on an invoice. First comes our technician's time and then the assistant's time. If there's overtime it will be added after regular time. However, I have experienced Simpro overriding the order of the times we are billing. This can be frustrating to have to correct. **What problems is Simpro solving and how is that benefiting you?** We now have the ability to do things that were not possible with our last software. 1. Quotes and Estimates 2. Custom notifications 3. Very helpful customer support 4. Integrates with QuickBooks and many other softwares 5. Reports 6. Scheduling **Official Response from Simpro Marketing:** > Thanks for your feedback. We do not currently utilize AI within the product and this does not sound like typical functionality. Please reach out to support for help troubleshooting. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+12%3A51%3A40+-0500&secure%5Bsession_id%5D=0a71eba3-cfb4-46f3-b174-db32207818ab&secure%5Btoken%5D=0b354dab2154ad4830306e68fe0135394fa9256af292bcd26f23f4886a2cfc12&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (355 reviews)