--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 425 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 425 scale: '5' date_modified: '2026-07-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 425 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users find Simpro's **user-friendly interface** enhances accessibility and smooth workflow, benefitting all skill levels. (8 reviews) - Users appreciate the **single source of truth** in Simpro, enhancing efficiency and reducing errors in data management. (5 reviews) - Users value Simpro's **user-friendly interface and comprehensive features** , making it ideal for all skill levels and workflows. (5 reviews) - Users highlight the **quick and comprehensive customer support** from Simpro, enhancing the overall user experience significantly. (4 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating workflows from quoting to job completion. (4 reviews) - Users value the **centralization** of all asset maintenance features, enhancing efficiency and reducing errors across processes. (3 reviews) - Implementation Ease (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) **What users dislike:** - Users find the **complexity of Simpro** overwhelming, particularly with setup and basic task execution. (4 reviews) - Users find the **complex setup** of Simpro challenging, requiring significant time and training to optimize its features. (3 reviews) - Users find the **difficult learning curve** of Simpro overwhelming, complicating setup and staff training for effective use. (3 reviews) - Users find that **improvement is needed** in Simpro due to a complex onboarding process and ongoing training challenges. (3 reviews) - Users find the **learning curve steep** due to the complexity and extensive setup required for effective use. (3 reviews) - Users find the **setup difficulties** of Simpro challenging, especially with onboarding and data migration. (3 reviews) - Setup Issues (3 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Director of Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Richele S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** I like how everything really is at your finger tips. Starting with the quote to the completed jobs. **What do you dislike about Simpro?** I dislike the logs. I wish it would tell me in what was done during that time stamp, as well as more in the parts catalog. **What problems is Simpro solving and how is that benefiting you?** It is helping to keep the history of the jobs and keeping up as paperless as possible. **Official Response from Simpro Marketing:** > Hi Richele, We're thrilled to know that you find Simpro's accessibility impressive, allowing you to effortlessly manage everything from quotes to completed jobs. We appreciate your feedback about the logs, and rest assured, we have further enhancements to the audit logs on our roadmap (https://helpguide.simprogroup.com/Content/Product-Roadmap.htm). We'll take your input into account as we work on improving the system. Our goal is to provide a comprehensive real-time audit log throughout the system. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 2. It massively helps scheduling and keeping track of documents! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** Simpro is most helpful for scheduling and tracking works aswell as engineers, Even to the minor things like chaging dates/asset details mean we can provide the best customer service to clients. **What do you dislike about Simpro?** It is time consumuing when you can only have one person edit a job at a time and i see why it is in place but it would be helpful if two could edit at the same time. **What problems is Simpro solving and how is that benefiting you?** It is helping solve time tracking for the duration an engineer is on site which means we can cost effectively and review engineers based on facts that simpro holds. **Official Response from Simpro Marketing:** > Hi there, Thank you for your fantastic review of Simpro! We're thrilled to know that Simpro is having a positive impact on your customer service for your clients. Regarding simultaneous job editing, we understand the importance of collaboration. While currently limited to one person editing a job at a time, we're continuously working on enhancing our system to better accommodate collaborative efforts. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 3. Good when we started, not good about finishing requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Simpro?** All of the information you need is in the program but not easily accessible **What do you dislike about Simpro?** No two reports give you the same answer and dates cause discrpancies. Use of different names for the names we use **What problems is Simpro solving and how is that benefiting you?** not solving problems ### 4. Growth, Great Support & Awesome Project Management Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** Support is great, and over the 5 years Simpro has improved 500% They have listened to concerns and improved immensely! WE LOVE Simpro now! **What do you dislike about Simpro?** The Mobile APP has been clunky at times, but once again - over the last 5 years they have improved the APP to work far more effectively. **What problems is Simpro solving and how is that benefiting you?** They are in general making the whole systemwork more semlessly for users **Official Response from Simpro Marketing:** > Thank you for taking the time to share your feedback about Simpro! We are dedicated to continuously improving Simpro based on user feedback, and your satisfaction is a testament to our commitment. At Simpro, our goal is to make the system work seamlessly for our users, and it's rewarding to hear that our efforts have been beneficial for your business. Your comments about the mobile app are duly noted. We understand the importance of a seamless mobile experience, and it's great to hear that we've made strides in this area over the past five years. We value your partnership and the trust you've placed in Simpro for the past five years. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to support your continued growth and success. Best regards, Simpro ### 5. Sales Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** The price point. There is nothing I like about this program other than it is cheap. I was hopeful that it would help our company but it seams that the competition has passed it by. **What do you dislike about Simpro?** Scheduling, Sales Management, Customer-facing, No ability to track employees, flat rate pricing integration, and reporting. **What problems is Simpro solving and how is that benefiting you?** Sim pro creates more problems than it solves. **Official Response from Simpro Marketing:** > Hello, We appreciate your feedback about Simpro, although we're sorry to hear that you're experiencing challenges with the platform. We genuinely want to address your concerns and work towards making Simpro a valuable tool for your company. To better assist you, could you please provide us with your name and company details? This way, we can have a direct conversation about your specific issues and explore how we can help you use Simpro more efficiently and effectively. Your insights are important to us, and we're committed to finding solutions that work for you. Looking forward to hearing from you. Best regards, Simpro ### 6. One Stop solution for organization needs and optimizing in diversifcation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Simpro?** Simpro, the way they defined the diverisifed service towords the devleopment of overall organization was tremendous. They helped us in win more jobs and , channelized the inventory to minimize cost and targetted towards profit zone. **What do you dislike about Simpro?** Overall simpro support was unremarkable , I would like to suggest need more support towards the improving the cashflow and lean management aspects. These aspects we used the service not up to the mark **What problems is Simpro solving and how is that benefiting you?** Simpro addressed the resource management aspects and cost and profit asepcts helped the organization more towards growth aspects ### 7. Great experience! I **Rating:** 5.0/5.0 stars **Reviewed by:** Pritam R. | Assistant Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Simpro?** It is the best business management software that empowers trade business and helps to improve business efficiency. **What do you dislike about Simpro?** It lacks the ability to generate views and generate more advanced reports. . **What problems is Simpro solving and how is that benefiting you?** Simpro is helping users to analyze and track the cost associated with each project. ### 8. Very useful job managment program **Rating:** 5.0/5.0 stars **Reviewed by:** DYLAN F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Simpro?** The most helpful factor of simPRO is the easy of tracking jobs. **What do you dislike about Simpro?** There are some basic functions missing to make scheduling jobs easier, like being able to select multiple jobs at once and schedule them to a technician. **What problems is Simpro solving and how is that benefiting you?** Simpro solves the issue of jobs not being complete. Simpro keeps track of the jobs and make my job and works supervisor easier. Jobs have now stopped being forgotten about and everything gets complete on time and on schedule. **Official Response from Simpro Marketing:** > Hey Dylan, thanks for the awesome review of Simpro! It's fantastic to know that you find the ease of tracking jobs to be the most helpful aspect of Simpro. We understand the importance of having a streamlined system for monitoring job progress. We appreciate your feedback on the scheduling functionality. Being able to select and schedule multiple jobs at once is indeed a valuable feature, and we'll take your suggestion into consideration for future improvements. By solving the issue of incomplete jobs, Simpro aims to make your job and work supervisor easier. We're glad to hear that since using Simpro, jobs are no longer forgotten, and everything gets completed on time and on schedule. Thank you for choosing Simpro and for sharing your positive experience. We're committed to continually improving our program to meet your needs. If you have any more feedback or suggestions, feel free to reach out, or add them to the Ideas Portal. We're dedicated to providing ongoing support and enhancing your experience with Simpro. Best regards ### 9. simPRO is Solid and Affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** When we researched a lot of CRMs, simPRO seemed to provide the best value for our needs. Also, it is constantly evolving and improving. **What do you dislike about Simpro?** We can't easily apply a deposit payment to a service job. **What problems is Simpro solving and how is that benefiting you?** simPRO put our schedule, customer database, catalog, invoicing, and payment system all in an easily accessible platform. **Official Response from Simpro Marketing:** > Hi there, We appreciate your feedback on Simpro! It's wonderful to hear that you find our platform to be solid and affordable, aligning well with your business needs. We are committed to continuous improvement and innovation to ensure that our solution evolves to meet your requirements. Regarding your concern about applying a deposit payment to a service job, we understand how important this functionality can be. Our development team is continually working to enhance the system, and your feedback is invaluable. If you have any more feedback or questions in the future, please feel free to reach out. We're dedicated to providing you with the best possible experience with Simpro. Thank you for choosing Simpro as your business management solution! Best regards, Simpro ### 10. Good system but poor support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Simpro?** A one stop app for all your business needs including procurement, stock management, estimating, job management, asset management and invoice management. **What do you dislike about Simpro?** The support is very slow to respond. Sometimes taking upto a month so you have to rely on getting advice from other users on the Facebook group. The support has gotten worse this year. **What problems is Simpro solving and how is that benefiting you?** Connecting all departments in one place, stock control, purchasing, estimating, project management, invoicing and reporting **Official Response from Simpro Marketing:** > Hi there, Thank you for your review and valuable feedback. We're pleased to hear that you find Simpro an all-in-one solution for your business needs. We understand your concerns about support response times, and we appreciate your patience. We want to reassure you that we've been making substantial investments in our service and support teams. We've introduced new senior leadership to improve our support functions. Additionally, we are increasing support staff numbers globally to match our growing customer base. Furthermore, we're investing in knowledge systems and customer-facing tools to provide faster and more accurate resolution of issues. We take your feedback seriously and are committed to enhancing your Simpro experience. Thank you for your continued support, and we look forward to delivering even better service in the future. Best regards, Simpro ### 11. Nearly a one stop shop package **Rating:** 4.0/5.0 stars **Reviewed by:** Earl S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Good at organising work flow etc Adding pics to jobs Asset PMs **What do you dislike about Simpro?** Inventory keeping Assets history reporting Price Getting staff to love it. **What problems is Simpro solving and how is that benefiting you?** Tidy up forms for job sheets etc haven't got back to simpro as too busy and need these forms to ease work load. ### 12. Fire Servicing **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** That you are able to put down your own times and able to go back into a job when you exit out of it **What do you dislike about Simpro?** Slow sometimes especially at the start of the month when so many jobs come in **What problems is Simpro solving and how is that benefiting you?** He ability to Automatically do your timesheets **Official Response from Simpro Marketing:** > Hi Jordan, Thank you for your review! We're thrilled to hear that you find Simpro's flexibility to input your own times and resume a job when exiting out of it to be valuable features. We understand how crucial automation is in streamlining processes and saving valuable time is t. The ability to automatically do your timesheets in Simpro is designed to empower small to medium businesses like yours, allowing you to focus on what matters most – growing your business and serving your customers. Rest assured that recent impacts on system performance have been taken seriously. Over the last month our team has undertake a major project to migrate our servers to a new vendor to improve Simpro's speed and reliability and ensure a smoother experience for you. If you have any additional feedback or require assistance, feel free to get in touch. We're dedicated to being there for you, providing support at every step of the way. Regards Simpro ### 13. Simpro Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Simpro?** Provided Job costing and keeps pricing updated. **What do you dislike about Simpro?** Jobs are not easy to edit without changing contract value. Catalog does not update till after invoice is recieved. **Recommendations to others considering Simpro:** It is very difficult to set up. Pay a consultant to help with the setup. **What problems is Simpro solving and how is that benefiting you?** Job costing is better **Official Response from Simpro Marketing:** > Thank you for sharing your valuable feedback with us about Simpro. We're thrilled to learn that our platform has significantly improved your job costing and helped you maintain accurate pricing. Thank you for sharing your concerns regarding job editing and catalog updates. We take all user feedback seriously and are actively working on enhancements to address these issues to make your experience smoother. We acknowledge that system setup can be intricate, and we're fully committed to simplifying this process for our users. We have ongoing initiatives aimed at improving the onboarding experience to ensure it aligns seamlessly with your business requirements. Your trust in Simpro means the world to us, and your success remains our top priority. If you have any further questions, suggestions, or need assistance with anything, please don't hesitate to get in touch. We're here to support you every step of the way. Best regards, Simpro ### 14. Could not ask for more **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Simplicity. The entire system is very user friendly. **What do you dislike about Simpro?** Only one person can accessa ticket at a time. **What problems is Simpro solving and how is that benefiting you?** It hasd been very helpful in improving our workflows between departments. It saves us a lot of time and we can better share information and deliverables. **Official Response from Simpro Marketing:** > Hi there, Thank you for your wonderful feedback about Simpro! We're thrilled to hear that you find the system simple and user-friendy. Regarding the ticket access limitation, we understand your concern. We're continuously working to enhance the system, and your feedback is important to us. Please know that your input will be considered as we plan for future enhancements. It's fantastic to know that Simpro has improved your workflows, saved time, and facilitated better information sharing between departments. If you ever have more suggestions or need further assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 15. SimPRO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Simpro?** Easy to use - great for day to day usage. **What do you dislike about Simpro?** Lack of detailed client reporting, field techs sometimes require more infor that what is available to them on the Mobile App. **What problems is Simpro solving and how is that benefiting you?** Keeping update to date with the status of jobs across the country. **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to provide your feedback on Simpro. We're thrilled to hear that you find our platform easy to use, especially for day-to-day operations. We understand your desire for more detailed client reporting and the need for field techs to have access to information on the Simpro Mobile app. We suggest touching base with your account manager to check your permissions are set up correctly, and that your office team are adding information in the right spots to facilitate this for your field staff’s access. Your success is our top priority, and we appreciate your trust in Simpro. Should you have any further suggestions or questions, please don't hesitate to reach out. We're here to assist. Warm regards, Simpro ### 16. Makes life easier **Rating:** 3.5/5.0 stars **Reviewed by:** Rebecca M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** The ability to have all aspects of a job in one place **What do you dislike about Simpro?** The reporting side is a little confusing and not easy to get exactly what you need **What problems is Simpro solving and how is that benefiting you?** Tracking the costs across different aspects of a job **Official Response from Simpro Marketing:** > Thank you for sharing your thoughts around Simpro. We love that you’ve centralized your jobs and can easily manage them. You can find additional help around running reports in the Help Guides, which can be found here: https://helpguide.simprogroup.com/Content/Welcome.htm ### 17. To expensive for what it offers and what can be done on the app. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Allows to track all costs on projects easily. Our client base can now be easily quoted on a daily basis. **What do you dislike about Simpro?** It is confusing how to use some features. It doesn't integrate with other apps. You can't customize any report. Initial training was very poor, they really didn't help implement the proper use of the tools on Simpro. **What problems is Simpro solving and how is that benefiting you?** We maintain control of projects from lead to completion, managing costs, and everything on the same app. **Official Response from Simpro Marketing:** > Thanks for taking the time to leave us a review. Sorry to hear in regard to your onboarding experience. We are always looking to improve our customer onboarding and encourage you to reach out to your account manager to discuss this concern. ### 18. Viewing schedules could be easier **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Scheduling is easy Tracking jobs is simple **What do you dislike about Simpro?** Viewing schedule is difficult Cost centers can be difficult to schedule when the job has multiple **What problems is Simpro solving and how is that benefiting you?** Techs are aware of where they need to be & what their tasks are for the day **Official Response from Simpro Marketing:** > Hi there, Thank you for taking the time to share your feedback on Simpro. We're glad to hear that you find scheduling and job tracking easy and beneficial for your operations. We understand that viewing schedules can sometimes be challenging, especially with jobs that have multiple cost centers. Your input is valuable to us, and we're continuously working to improve the user experience. We'll consider your comments as we make enhancements to the scheduling process. It's great to know that our Simpro Mobile app helps your technicians stay updated about their daily tasks and locations. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support you in optimizing your scheduling and job tracking. Best regards, Simpro ### 19. Great platform for job management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** I like the way you raise projects / quotes based on sites rather than individual areas. **What do you dislike about Simpro?** It would be good to have a bit more functionality around quoting for example some tenders may go out to more than one client and would be great to have some kind of entry system for follow ups. Currently i'm using a separate database to keep track of my sale enquiries. **What problems is Simpro solving and how is that benefiting you?** I like the functionality around cost centres ### 20. Extremely good piece of software to keep information. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** You can now attach photos to the actual job instead of adding them to attachment. **What do you dislike about Simpro?** Sometimes Sim pro will crash without warning, and if you have no signal, it's very hard to use and might end up duplicating photos. **What problems is Simpro solving and how is that benefiting you?** N/a **Official Response from Simpro Marketing:** > Hi Robert, Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for keeping information,and that you like the ability to attach photos to the actual job.This is a feature that we've been working on for a while, and we're glad to hear that you're finding it useful. We understand your concern about the crashes. We've recently moved to a new server provider to address these issues and improve overall reliability. Thanks again for your review! ### 21. A review of SimPRO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Simpro?** Technicians using SimPRO mobile and also ease of invoicing **What do you dislike about Simpro?** Assets do not remain in true order. Can be frustrating. **What problems is Simpro solving and how is that benefiting you?** None if I am honest. I have very few problems with Simpro. ### 22. It's acceptable, but believe we are growing out of it as a bussiness **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Simpro?** Onestop for tracking timesheets and loading costs to projects with photos **What do you dislike about Simpro?** Starts to get a burden when wanting to do stuff like accruals etc. **What problems is Simpro solving and how is that benefiting you?** See a snap shot of projects costs and direct billing **Official Response from Simpro Marketing:** > Thanks for your feedback! While we love to hear Simpro is your one stop shop, we want to make sure you’re utilizing the Help Guides to make things easier. You can find those here: https://helpguide.simprogroup.com/Content/Welcome.htm ### 23. Great tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Quick qouting to jobs easy to track assets and time **What do you dislike about Simpro?** scheduling not as easy as should be needs to be able drag and drop jobs easier its functionial but there are better options **What problems is Simpro solving and how is that benefiting you?** time tracking and job scheduling **Official Response from Simpro Marketing:** > Hi Stephen, Thank you for sharing your feedback on Simpro. We're glad to hear that you find it quick and efficient for quoting jobs and tracking assets and time. We appreciate your comments about scheduling, and we understand the importance of making this process as intuitive as possible. Your feedback about drag-and-drop functionality is valuable, and we want to let you know that we have scheduling improvements on our roadmap. We're actively working on enhancing this aspect of Simpro to make it even more user-friendly. It's also great to know that Simpro is helping you with time tracking and job scheduling. If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're here to ensure that Simpro continues to meet your needs and benefit your business. Thanks for being a valued Simpro user! Best regards, Simpro ### 24. It has been great with some delays **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** I like that its easy to use and helps get work done. **What do you dislike about Simpro?** It glitches a lot, when quotes are sent in a certain format iPhone users arent able to open. **What problems is Simpro solving and how is that benefiting you?** Having a formated quote ready for me **Official Response from Simpro Marketing:** > Hi Sandra, We appreciate your feedback. It's great to hear that you find Simpro easy to use and a helpful tool for getting your work done efficiently. Regarding the issue with quotes not opening correctly on iPhones, this is certainly something we take seriously. We apologize for any inconvenience this may have caused you, and your input helps us identify areas that need attention. If you encounter any more issues or have further feedback to share, please don't hesitate to reach out to our support team. Your insights are invaluable in helping us enhance your Simpro experience. Thank you for choosing Simpro as your business solution. Best regards, Simpro ### 25. simPRO is a powerful solution but difficult to start from scratch with a larger business **Rating:** 4.0/5.0 stars **Reviewed by:** Evan C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Accountability. Tracking customers from start to finish and logs taht record everything. **What do you dislike about Simpro?** Still not very intuiutive and canned reports leave a lot to be desired. **What problems is Simpro solving and how is that benefiting you?** Ability to track customers from start to finish. ### 26. Simpro review **Rating:** 3.5/5.0 stars **Reviewed by:** Alex F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Simpro?** It is easy to use and very user freindly. **What do you dislike about Simpro?** Sometimes it is difficult to navigate through pages. **What problems is Simpro solving and how is that benefiting you?** It solves scheduling issues by allowing us to allocate more than 1 engineer to each job. **Official Response from Simpro Marketing:** > Hi Alex, thank you for your Simpro review! We're thrilled to hear that you find our system easy to use and user-friendly. Regarding navigation, we're always striving to improve the user experience. If you have any specific feedback on the areas that you find challenging to navigate, we'd love you to share your suggestions on the customer Ideas Portal. Your input is valuable in helping us enhance our platform. We're delighted that Simpro has been beneficial in solving your scheduling issues, allowing you to allocate multiple engineers to each job. Our goal is to provide you with a comprehensive solution that streamlines your operations and boosts efficiency. If you have any more feedback or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for being a part of the Simpro community! Best regards, Simpro ### 27. User friendly job management system **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Simpro?** Simpro is a great tool for job management. It's ever evolving and moving with the times. **What do you dislike about Simpro?** Simpro mobile. No where near as good as Connect **What problems is Simpro solving and how is that benefiting you?** Keeps track of jobs and staff ### 28. Safety Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** easy to use, simple platform, alot of features, customizable platform, ease of implementation **What do you dislike about Simpro?** so far I like everything no complaints here **What problems is Simpro solving and how is that benefiting you?** able to keep everything we need in one platform, reports, mobile, invoices, billing **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to share your thoughts on Simpro. We're thrilled to hear that you find our platform easy to use, customizable, and packed with features. It's fantastic that you have no complaints; we aim to provide a seamless experience for our users. We're pleased to know that Simpro is helping you consolidate everything you need into one platform, from reports and mobile capabilities to invoices and billing. If you ever have questions or need assistance with any aspect of Simpro, please feel free to reach out. We're here to support your success. Best regards, Simpro ### 29. Right product for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** We like that it is user friendly, that when you do a PO it automatically allocates the expense to the job with a mark-up and you can track jobs easily **What do you dislike about Simpro?** Downside for us, is that the timesheets don't go across to our Payroll system **What problems is Simpro solving and how is that benefiting you?** Their have been many improvements in simpro since we started nearly 2 years ago. The ease of using the software, it has reduced the amount of paperwork. **Official Response from Simpro Marketing:** > Hi there, Thank you for your review! We're delighted to hear that Simpro has been the right product for your business. It's great to know that you find Simpro user-friendly and appreciate its features like automatic expense allocation and job tracking. We designed Simpro to simplify your workflow and enhance your job management experience. Regarding timesheets not going across to your payroll system, we have a strong timesheet integration with Xero and a CSV export option for MYOB. You can learn more about these features at https://helpguide.simprogroup.com/Content/Service-and-Enterprise/Timesheets.htm. We are dedicated to providing seamless integrations to streamline your payroll processes and encourage you to share your feedback in the customer Ideas Portal. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 30. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaliy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Very good system and easy to master. Can do just about everything with this one CRM. **What do you dislike about Simpro?** It goes down more often than we like and sometimes experiences slowdown. **What problems is Simpro solving and how is that benefiting you?** All in one platform **Official Response from Simpro Marketing:** > Hi Vitaliy Thank you for your positive review! We're delighted to hear that you find Simpro to be a great and versatile system that covers a wide range of your needs. We understand that system downtime and occasional slowdowns can be frustrating. Please rest assured that we continuously work to improve our infrastructure and enhance system stability. In fact, we've recently migrated our servers to AWS to provide better performance, and we're committed to ensuring a smoother experience for our users. We appreciate your business and are committed to providing you with a seamless and efficient experience. If you have any further feedback or need assistance with anything related to Simpro, please don't hesitate to reach out. We're here to support you! ### 31. Capable of excellence but a bit clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Jordyn E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Simpro?** Simpro is an excellent product to use as a job management system in our electrical business. It is able to perform many tasks within the product and fulfills many needs of our business. The project management and stock management are excellent features that have helped make our business run smoother. **What do you dislike about Simpro?** SImpro has a lot of features that are designed to service a variety of industries. Although this is very helpful, it also makes the platform feel clunky and simple features can be overlooked. Furthermore, the pricing structure could be improved. Currently, they have a paid license for either the mobile edition or the enterprise edition. I would suggest creating a third license between the mobile and enterprise license for workers who need access to some parts of Simpro but not the entire enterprise edition. For example, instead of having to pay 600% of the mobile price to give them access to additional information, perhaps there could be a middle price. **What problems is Simpro solving and how is that benefiting you?** Simpro is great at helping our business quote, record jobs, invoice and receive payment for our work. It has a large range of features that can handle most aspects of the business; however workarounds may be needed to utilize these features in the unique environment of individual businesses. **Official Response from simPRO:** > Thank you for taking the time to share your thoughts and feedback on our software. We are happy to hear that simPRO is helping you manage your business efficiently. We are currently evaluating how to better tailor our software packages to individual businesses based on their specific needs and wants. Your feedback is extremely helpful and will be passed onto the product department for their consideration. Please feel free to reach out to us directly with any other ideas or suggestions on how we can improve. Your satisfaction is our goal! Thanks for allowing simPRO to help manage and grow your business. ### 32. All-In-One Field Service Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Simpro?** Helps manage every job from start to finish. **What do you dislike about Simpro?** Occasional issues with Quick Books integration. **What problems is Simpro solving and how is that benefiting you?** It helps us manage all our field service needs all in one software. **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to provide your feedback on Simpro. We're delighted to hear that our all-in-one field service management software is effectively helping you manage every aspect of your jobs. Your feedback regarding our accounting package integrations is important to us. We encourage you to reach out to your local support team to discuss your occasional issues with QuickBooks integration. Your input will help us make necessary improvements. We're pleased that Simpro is serving as a unified software platform to manage all your field service needs. We remain dedicated to equipping you with the tools necessary to streamline your operations and enhance efficiency. If you have further feedback or any questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 33. Simpro has improved our stock tracking, job tracking and quoting experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rhys L. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** Simpro has easy to navigate and well laid out menu's. Software is modern. I like the ease of putting costs together when quoting as it is simply a few clicks and you have the parts/labour in the job and can update prices easily. Breakdown of quotes and jobs into cost centres makes it easier to determine where the costs are and makes it easier for other staff to understand how costs and labour are broken down. Duplicating quotes and jobs is helpful and time saving. Stock tracking is good compared to our seemingly non-existent previous system, makes it easier to locate items in the factory. **What do you dislike about Simpro?** Search function can be a bit difficult to use at times. If the item you are searching for is not input in the correct order then it won't return a result. EG if I an item is on our system as '50mm copper bend' and I search 'copper bend 50mm' then the system will not find it. Some form generation can also be a bit more time consuming than required to correct. If I have multiple cost centres for instance with a description on the main summary screen then the quote for instance will generate the pricing breakdown for each cost centre with the main summary description repeated for each cost centre. **What problems is Simpro solving and how is that benefiting you?** Our stock was difficult to track and find in our factory before Simpro. Our method of doing this was inaccurate as we didn't have everything listed and locations logged. Simpro allows us to easily input locations, view stock levels and see if we have the item on order quite easily. We are now able to keep on top of our stock levels, see where stock is being allocated to and find it in the factory more quickly. **Official Response from simPRO:** > Hi Rhys, Thank you for taking the team to leave this review. We sincerely appreciate your input, and are thrilled to hear that simPRO has helped to improve the efficiency of your business operations. We also greatly appreciate your feedback in regards to the search functionality. We love to hear from our customers, and always like to implement the changes to our software that would benefit our customers. If you have an idea to improve how you use simPRO, you can submit an idea in the Ideas Portal for the simPRO Product Team to review and consider for future releases, as well as for other simPRO users to view, vote for, and comment on. Thank you again! ### 34. Field Service Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** It is easy to schedule tech to their jobsite **What do you dislike about Simpro?** I don't like that the calendar view isn't easy to see all the techs **What problems is Simpro solving and how is that benefiting you?** Scheduling Techs **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your thoughts on Simpro. We're pleased to hear that you find it easy to schedule your technicians to their respective job sites. We understand that there is room to improve the calendar view, and enhancements to this area are on the Simpro Premium roadmap. If you ever have more feedback or need further assistance, please feel free to reach out. We're here to support your field service operations. Best regards, Simpro ### 35. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Simpro?** Job management, excellent helpline, and great database **What do you dislike about Simpro?** Cost, issues with emails not being received by clients **What problems is Simpro solving and how is that benefiting you?** Job tracking, and cost mamangement ### 36. A steep learning curve but smooth sailing after **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** The amount of detail that is able to be captured. Reporting can eb varied and if you spend te time t learn the system thoroughly, reporting can be very detailed. **What do you dislike about Simpro?** It was extremely time consuming and complex to get anerythign up and running. TPAR does not feed across to QBO. **What problems is Simpro solving and how is that benefiting you?** Splitting costs btw cost centres. Gives great % profit capabilities. **Official Response from Simpro Marketing:** > Hi there, Thank you for your review of Simpro! We're glad to hear that you appreciate the level of detail you can capture with our software and the flexibility in reporting options. We understand that there might be a learning curve during the initial setup. We are continually working to improve our onboarding process, and the supplementary training available, to make this a better experience. Regarding TPAR integration with QBO, we apologise for any inconvenience caused. We continuously work on improving our integrations, and your feedback is valuable in guiding our development efforts. It's great to know that Simpro is helping you split costs between cost centers and providing you with powerful profit percentage capabilities. If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We're here to support you on your journey with Simpro. Best regards, Simpro ### 37. IT IS EASY TO USE AND GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** The asy of use and simple aspect of the system. As a company we use this to its full potential. Its good to keep record of jobs and where the teams are and what they have been up to, to use of this with finance. **What do you dislike about Simpro?** Sometimes it can be slow. I am not aware of anything else to put here as what I use it for works well for me. **What problems is Simpro solving and how is that benefiting you?** We use this for finance, the team can track their team and assign them job, keep a record of the jobs and how well they are doing. **Official Response from Simpro Marketing:** > Hi there, Thank you for your wonderful review of Simpro! We're thrilled to hear that you find it easy to use and that it's meeting your needs effectively. Simpro's simplicity and versatility make it a valuable tool for businesses, enabling efficient job tracking, team management, and finance integration. Regarding performance, we recently made significant improvements by moving our servers to AWS in the last few weeks. This change has enhanced stability and speed, ensuring a smoother experience for our users. If you have any further feedback or need assistance, please feel free to reach out. We're here to support you and ensure you make the most of Simpro's capabilities. Best regards, ### 38. Simpro is a comprehensive program that encompasses all facets of job management **Rating:** 4.5/5.0 stars **Reviewed by:** Ash T. | Personal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Simpro?** The Simpro support and services are fantastic; they are always prompt to respond via email and are also very helpful over the phone. The software itself is comprehensive and includes all facets of job management making it easy to keep on track of leads, quotes, jobs and invoicing. It integrates seamlessly with other programs and suppliers also which is a huge time saver! **What do you dislike about Simpro?** It can be slightly cumbersome to use initially as there are so many options and areas which need to be prefilled correctly for it to work effectively, but after the initial learning curve, it is a very useful tool. **What problems is Simpro solving and how is that benefiting you?** Simpro enhanced our ability to actively manage all client requirements and staff. Additionally, the reporting functionality exceeds that of other job management platforms which means we have a clearer understanding of our business position. **Official Response from simPRO:** > Thank you so much for sharing feedback regarding our software and customer service. We are thrilled to hear that your experience with simPRO has been a positive one. We always strive to provide our customers with the best service possible and to hear that you have experienced that from us makes us tremendously proud. We admit that the learning curve on our software takes a lot of time but it is essential in getting the most out of the product. It seems that you and your team have gone through a successful implementation and are experiencing all of the benefits simPRO offers to help you manage your business. Thanks again for leaving your review and feedback. Please remember we are always here to help if you ever need it! ### 39. Taking Care of Business **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Simpro?** Simpro takes the guesswork out of what you've spent, the hours you've worked and job progress. It lets you take action if necessary before its too late. **What do you dislike about Simpro?** Simpro is only as good as the information you put into it. **What problems is Simpro solving and how is that benefiting you?** Keeping track of job costs and hours **Official Response from Simpro Marketing:** > Thank you Stuart for your fantastic review of Simpro. We truly appreciate your positive feedback and are thrilled to hear about your experience. We understand the importance of staying on top of things and avoiding any potential issues before they become critical, so it is great to hear that Simpro is giving you the accurate information you need to take timely action. We also appreciate your feedback regarding the importance of inputting accurate information into Simpro. We completely agree that the quality of data input directly impacts the effectiveness of any system. That's why we strive to make the process as user-friendly as possible and provide resources to help you get value out of Simpro. If you have any further feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way! ### 40. Work in Progress? **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Can take a job through from start to completion all in one place. Lots of report options to pull through various information. Able to download information as CSV for analysing. **What do you dislike about Simpro?** When selecting a group of engineers to schedule, it would be great to be able to be able to tick and select individulas within a group too. Especially as two man teams are not always the same. Inconsistancy with account manager/communication of changes isn't great. **What problems is Simpro solving and how is that benefiting you?** Being able to get engineers information to them remotely. Tracking job progress and invoicing etc. **Official Response from Simpro Marketing:** > Hi there, Thank you for your feedback on Simpro! We're delighted to hear that you appreciate its ability to manage jobs from start to completion in one place, the diverse range of report options, and the convenience of downloading information as CSV for analysis. Regarding the scheduling feature, we understand the importance of flexibility when managing teams. User experience enhancement for the schedule are on the Simpro roadmap (https://helpguide.simprogroup.com/Content/Product-Roadmap.htm) and we would love you to add your suggestions to the Customer Ideas Portal. We apologise for any inconsistencies in communication and changes. Our team is committed to improving communication and ensuring you have a smooth experience with Simpro. We encourage you to reach out with your concern so we can make sure you’re connected with your account manager. If you have any more suggestions or need assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 41. All in 1 System **Rating:** 5.0/5.0 stars **Reviewed by:** Dana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Simpro?** Connecting information and allowing us to have separate areas of business which we can combine when needed. **What do you dislike about Simpro?** I dont have any feedback that would require any updates for my position and use of simpro **What problems is Simpro solving and how is that benefiting you?** Costs of jobs, scheduling. leads, appts **Official Response from Simpro Marketing:** > Thank you for your positive review of Simpro as an "All in 1 System", Dana. We're glad to hear that Simpro's ability to connect information and manage separate areas of your business has been valuable to you. We appreciate your feedback and are thrilled that Simpro has been beneficial in solving problems related to job costs, scheduling, leads, and appointments. We also want to thank you for mentioning that you don't have any specific feedback requiring updates for your position and use of Simpro. We aim to provide a user-friendly and adaptable system, and we're glad it's meeting your needs effectively. Thank you again for your review and for choosing Simpro. If you have any further feedback or suggestions, please don't hesitate to reach out. We're committed to continuously improving our system and providing you with the best possible experience. ### 42. Simple and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Ease of setting up jobs, checking and adding notes, adding photographs and timelines for jobs **What do you dislike about Simpro?** it doesnt always fit with our client requirements on certain types of work **What problems is Simpro solving and how is that benefiting you?** We have accurate details and timelines, with the addition of photos for our clients especially if there is an issue **Official Response from Simpro Marketing:** > Hello, Thank you for sharing your experience with Simpro. We're delighted to hear that you find our platform simple and easy to use, especially for setting up jobs, adding notes, photographs, and timelines. Having accurate details and visual documentation like photos can be invaluable in your line of work. We understand that every client and project can have unique requirements, and we strive to offer flexibility to accommodate various needs. If there are specific features or functionalities you believe would better meet your client requirements, we'd love to hear your feedback so we can continue to improve our platform. Your input is valuable to us, and we're here to assist you in any way we can. If you have any more suggestions or questions, please don't hesitate to reach out. Best regards, Simpro ### 43. working but can be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** it has most features needed, easy use for operatives on site. **What do you dislike about Simpro?** lack od depth, purchasing side is not develep rioght missing lot of module **What problems is Simpro solving and how is that benefiting you?** easy to create project help ot have everything in one software and for the operartive helps to have the app ### 44. Great product for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** It's flexibly to allow staff on the field to use and open to contractors to feed information into your system. **What do you dislike about Simpro?** Lack of reporting and accounting functionality. It also has certain areas that can flow better in system operation wise. **What problems is Simpro solving and how is that benefiting you?** Helps collect data out in the field. **Official Response from Simpro Marketing:** > Thank you for your review of Simpro! We're glad you appreciate the flexibility of our software for staff in the field and contractors. Regarding reporting, Simpro comes with over 60 pre-built reports to cover a wide range of needs. Additionally, we offer a powerful Business Intelligence tool for times when businesses require more in-depth insights. However, we understand that every business has unique requirements, and we would love to hear your suggestions on the Ideas Portal. We're always keen to expand our offering based on user feedback. We're continuously working to expand the number of accounting packages we integrate with directly. Your input is crucial in guiding our development efforts. To further assist you and ensure that we address your needs effectively, we encourage you to also share the specific accounting packages or the level of integration you would like to see on the Ideas Portal. Your suggestions help us prioritise and implement enhancements that align with our users' requirements. We're here to support you every step of the way. Best regards, Simpro ### 45. User friendly, although I don't feel we are using it to its full potential. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Simpro?** User friendly, good for scheduling out works and booking jobs in. **What do you dislike about Simpro?** I would like it to give me notifications if an engineer hasnt compleated jobs with my name against them **What problems is Simpro solving and how is that benefiting you?** Ease of seeing an overview of a job, sending quotes and invoicing. **Official Response from Simpro Marketing:** > Thank you for sharing your thoughts on Simpro! We're thrilled to hear that you find our system user-friendly and beneficial for scheduling and job booking. Regarding your suggestion about notifications for incomplete jobs with your name against them, it's a brilliant idea! We encourage you to share it on our Ideas Portal, where our development team actively reviews and prioritises enhancements based on user input. To help you get the most out of Simpro, we've introduced free and on-demand Masterclasses this year. These sessions provide valuable insights and tips to maximise our system's capabilities. Attending one of these classes may greatly benefit you in harnessing the full potential of Simpro. Additionally, we recommend exploring our free Learning Toolbox to gain insights into areas of the product you haven't explored yet. For our Australian and New Zealand users, we also invite you to register for our Simprosium events (https://nectarcc.eventsair.com/simprosium-roadshows-2023/simproregistration/Site/Register), where we'll be hosting various workshops to help you delve deeper into Simpro. If you're interested in further training or consultation to optimise your use of Simpro, please don't hesitate to contact our support team. We're dedicated to assisting you in finding better and innovative ways to utilise Simpro's features for your business. Once again, we truly value your input, and we're excited to continue working together to enhance your Simpro experience. Best regards, Simpro ### 46. Simple to use. gives you enough windows to use **Rating:** 5.0/5.0 stars **Reviewed by:** fay g. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Simpro?** easy to retrieve history which is used frequently **What do you dislike about Simpro?** not got any dislikes. runs slow occassionally but all system does this **What problems is Simpro solving and how is that benefiting you?** Time saving for retreiving jobs for clients. This helps us to move faster & proffessional **Official Response from Simpro Marketing:** > Hi Fay Thanks for sharing your thoughts on Simpro! We're thrilled that you find our system simple to use and that it provides you with the necessary windows to get the job done. We're also excited to let you know that we've recently moved our servers to AWS, so you can expect improved performance and smoother operation. We're all about saving you time and helping you work faster and more professionally. Your satisfaction and success are our top priorities! If you ever have more feedback or need assistance, just give us a shout. We're here to support you every step of the way. Regards Simpro ### 47. Our business uses Simpro daily but only limited functionality. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Simpro?** The ease of generating outputs - PO's & Invocies etc can be tailored **What do you dislike about Simpro?** Lack of integration with other timesheet software. **What problems is Simpro solving and how is that benefiting you?** Tracks costs against projects & provides an indication of project performance. **Official Response from Simpro Marketing:** > Thanks for your feedback! Please reach out to support if there are specific integrations you would like to see come to life. ### 48. It is a satisfactory platform for our business but I think there are probably better options.. **Rating:** 1.5/5.0 stars **Reviewed by:** Andrew F. | Director / Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The 2 main benefits for us are the recurring job function and the cost centre modules **What do you dislike about Simpro?** The functionality of the whole platform, there are far too many clicks for each process. Very time-consuming. The tech support services are very slow and often need follow up - sometimes weeks later to get an answer to a query. The inability to bulk edit/delete cost centres. (refer to the first point above) The invoicing & statement emails never default to the correct client or email contact. Every email has to be managed and sent individually System emails from simPRO often go to spam for clients - meaning lots of follow up and repeat work to resend and check receipt There are very limited category options for purchase orders. simPRO only offers ‘Stock’ or ‘Job’ as options and doesn't allow for purchases such as Small Plant & Equipment, Repairs & Maintenance etc etc. the 'Submit an idea' platform - it's a joke. Some obvious and elementary upgrade suggestions can sit in the waiting room for years before they are actioned. The whole support backup side of simPRO is behind the 8 ball which is sad because they are constantly advertising the platform to new clients but can't really satisfy the ones they have already got. The BI reporting - you need to be BI expert to use it, it's dysfunctional for most people The quote forms builder/plugins and general layout options. Have tried many times but it's a disaster. You spend hours editing a quote - when the client wants a revised quote the original one can't be edited - you have to start all over again..! Their credit card payments provider - it's as clunky and as difficult to set up as you could imagine along with extremely unreasonable demands for personal information - so I gave up. A simpler option such as stripe integration should be investigated. **What problems is Simpro solving and how is that benefiting you?** Automated notifications for clients are a real winner for us - job reminders etc. Recurring job management is a breeze with simpro The pricing / prebuild function is very good and saves time. **Official Response from simPRO:** > Hi Andrew, Firstly, I wanted to thank you for this detailed and informative response. We take your review very seriously, and use responses similar to yours to better our business as a whole. We sincerely apologize for the experience you have had, and our team will work diligently to improve in every area that we can. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support so that they may assist you with details on creating non-inventory Purchase Orders, configuration settings for email to avoid delivery issues and editing existing quotes and look at why you’re unable to edit quotes. In regards to development, with over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. We acknowledge that the application process for the payment provider we use where Square is not available can be challenging. We are investigating options available to New Zealand to deliver the same streamlined experience that we are able to provide to users in other regions. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. In the meantime, we have contacted our support team to get in contact with you, and hopefully resolve any issues you are having! Thank you again. ### 49. It’s a good app to manage projects and jobs and good to have the option of stock taking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Simpro?** With simpro I love the fact that you can see your stock and also see stock of yourself and others it's also very easy to go back and change mistakes that may have been made in notes or on a job **What do you dislike about Simpro?** Me and my colleagues have a real issue with simpro deleting hours and this always happens we have to put the hours in around 4 times each time before simpro want to save it this happens on mobile data and aswell on a string WiFi connection **What problems is Simpro solving and how is that benefiting you?** Simpro is solving the hassle of trying to call people and find out details about the task at hand as one person can put all the details on the job and it is easy to find out what's going on **Official Response from simPRO:** > Thank you for your review of our product. We are so happy to hear that our software has helped you take better control of your inventory and better track and manage your jobs. It’s unfortunate that you are running into problems tracking your hours. Please reach out to our support team and they can help you problem-solve why this is happening and walk you through solutions to help. You can reach them here: https://helpdesk.simprogroup.com/ We constantly strive to provide the best solutions and services to our customers. Your feedback means a lot to us and we are proud to help support your business for years to come. Thank you again for your review and feel free to contact us if you have any further questions or concerns. ### 50. Easy to use when you know how **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** Being able to have all of the information that I require in one place - images, descriptions, documents. **What do you dislike about Simpro?** There can be some long winded processes that could be made shorter. **What problems is Simpro solving and how is that benefiting you?** It helps me keep track of all the jobs that I am currently udnertaking. **Official Response from Simpro Marketing:** > Thanks for sharing your feedback on Simpro! We're delighted to hear that having all the essential information in one place, such as images, descriptions, and documents, has been beneficial for you. We appreciate your input regarding some processes being lengthy. Our team is always working to improve the user experience, and your feedback helps us identify areas for refinement. If you ever need any assistance or have further suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+16%3A34%3A58+-0500&secure%5Bsession_id%5D=3458f41a-c15d-4cc6-9122-ea6da6b16484&secure%5Btoken%5D=89d949850ec7e11e34331370c2358bb6760b629a57c6a8a8c70f82a9db410838&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [EzzyBills](https://www.g2.com/products/ezzybills/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [MYOB Acumatica](https://www.g2.com/products/myob-acumatica/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage 50cloud Accounting](https://www.g2.com/products/sage-50cloud-accounting/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (362 reviews)