Simpro Reviews & Product Details

The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards.

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simPRO Software

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Simpro Community

Languages Supported

English, Spanish

Overview by

Simpro Marketing

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Simpro Integrations

(1)

Verified by Simpro

Simpro Media

Simpro Demo - Work.Smarter. With Simpro!

Simpro is the AI-first operating platform for residential and commercial trades. We simplify complex workflows and help contractors double their profitability with advanced automation across scheduling, quoting, compliance, and field service management. The trades build the world. Simpro builds t...

Simpro Demo - Track and Manage Inventory Without the Headache

Bring calm to the chaos of managing inventory. Quickly order stock, control inventory and better manage your warehouse.

Ready to crush the competition? Our Simpro Premium field service project management software and mobile apps can help you not only win more business, but also maximise job profitability.

Lean into the power of time-saving automation and digital shortcuts with effective people and resource management, including job scheduling, customer management and simple communication tools.

Simpro Demo - One Field Service Mobile App To Improve Efficiency

Simpro Mobile allows staff to simplify job management in the field. Field staff can access assigned jobs, site history, customer details, job notes and other information needed to complete a job. The information is then communicated to the office in real-time.

Official Downloads

(4)

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Voice of the Trades Survey Report - Challenges Trade Industry Professionals Faced in 2022

Business reporting for trade contractors in the digital age.

Unlocking the secrets of efficient job management.

Simpro Reviews (388)

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Gordon M.

Mid-Market (51-1000 emp.)

8/19/2023

"Improved visibility and modernised our field service"

4.5/5

What do you like best about Simpro?

By far one of the easiest software’s to pickup and use quickly backed with a stunning video training suite online and ready to go from day one. The step me through training is some of the best I have seen using software for 25 years. The end to end job management from quote to invoice is allows us to see where the profit and loss is coming for each job or customer. We have used some of the great simPRO embedded integration to allow other software to help reduce admin. The simPRO API is also allowing us to integrate with our current web offerings easily. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Overall the only issue is getting great ideas from customers into the software fast. The customisation team at simPRO pickup the slack here to help. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Gordon

Thank you for sharing your experience with Simpro. We're thrilled to hear that you find it one of the easiest software solutions to pick up and use, and that our free video training via our Helpguide and Learning Toolbox has been valuable for your team. We understand the importance of providing comprehensive training resources to help users get the most out of our software, and it's fantastic to know that these resources have been effective for you.

We're also pleased to hear that you've been able to leverage Simpro's embedded integrations and API to streamline your operations and integrate with other software solutions.

We appreciate your feedback about the process of incorporating customer ideas into the software. We are constantly working on enhancing Simpro based on user input.

If you have any more feedback or suggestions, please feel free to share them with us. We value your partnership and are committed to continually improving your experience with Simpro.

Thank you for choosing Simpro to improve visibility and modernize your field service operations. We look forward to continuing to support your business in the future.

Best regards,

The Simpro Team

Jessica B.

Small-Business (50 or fewer emp.)

10/3/2023

"Assess thoroughly before you sign up"

0/5

What do you like best about Simpro?

The customization and auto status updates. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Simpro does not solve any problems and we have found no benefit from Simpro.

We tried Simpro as they market themselves as a comprehensive platform for job costing and project management. Simpro premium was not a good fit for us as time tracking was inefficient and expensing was impossible. Every expense had to be entered as a PO, then manually receive. Integration with our accounting system relied on manual syncronization. This system caused 3x more work for our team and caused disorganization with job costing. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Jessica,

We sincerely appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Simpro didn't meet your expectations. Your insights are invaluable as we continuously work to improve our platform.

We want to let you know that your feedback matters to us, and we are actively working to enhance various aspects of Simpro based on user input.

While we understand that these improvements won't change your past experience, we hope they demonstrate our commitment to addressing concerns like the ones you've raised.

We're truly sorry that Simpro wasn't the right fit for your business. If you ever reconsider or have any more insights or questions, please feel free to reach out. We're here to assist and provide the best support we can.

Thank you for giving Simpro a try, and we wish you success with your future endeavors.

Best regards,

Simpro

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

10/17/2023

"Simpro has many capabilities that were not possible with our last FSM."

3.5/5

What do you like best about Simpro?

As an administrator, I like the features and customizability of Simpro. With Simpro I can create notifications, alerts, and forms for our work orders/quotes/invoices. As well as having the ability to view the status of our technicians in the field. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

When I'm creating invoices and approving the work orders. The AI will override the times I have approved.

For example, there is an order for the labor that is being billed on an invoice. First comes our technician's time and then the assistant's time. If there's overtime it will be added after regular time. However, I have experienced Simpro overriding the order of the times we are billing. This can be frustrating to have to correct. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Thanks for your feedback. We do not currently utilize AI within the product and this does not sound like typical functionality.

Please reach out to support for help troubleshooting.

Elizabeth D.

Small-Business (50 or fewer emp.)

10/10/2023

"Great software, very complex!"

4.5/5

What do you like best about Simpro?

Simpro has awesome customizations and the support staff was amazing. Lots of awesome features and app was easy to use. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The one downside of Simpro is there are a lot of rabbit holes you have to go down to get to certain pages. We used the software for awhile but ended up having to change due to complexities that didn't work well for a pool company. I think it could have worked for us but I didn't have enough support from my team in implementation (not Simpro's fault at all). Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Simpro was going to be our main scheduling software and worked well for our pool routes for awhile, but we ended up having to change softwares due to our own staffing issues. It is a pretty complex system to set up and customize to fit to our company so there was a lot to do on the backend. I think they've got an awesome team and a great software, just in the end wasn't the best for a pool service company with as many departments as ours had. Review collected by and hosted on G2.com.

Michael B.

Mid-Market (51-1000 emp.)

7/24/2023

"NO API SUPPORT SIMPRO DOESN'T CARE - SIMPRO BI SUCKS"

1.5/5

What do you like best about Simpro?

I like that simpro helps us manage our company better by providing an all around platform Review collected by and hosted on G2.com.

What do you dislike about Simpro?

SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Dear Michael,

Thank you for sharing your feedback about Simpro. We want you to know that we take your concerns very seriously, and we apologise for any inconvenience you have experienced.

Our team has escalated your API and Simpro BI issues to our account management team. They will reach out to you promptly to discuss the support you need. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs.

Thank you for bringing this to our attention, and we look forward to working with you to address your concerns.

Best regards,

Mackenzie K.

Small-Business (50 or fewer emp.)

10/4/2023

"User Friendly Software"

3.5/5

What do you like best about Simpro?

It is easy to learn and master. I love that there are tutorials for everything; it really takes out the need for training a new person. Their customer service is great, they are always available for a chat to resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There seems to be a lot of round about ways for doing things in SimPRO. If I run into something buggy, the fix is sometimes a work around and doesnt seem like an efficient way of doing something. I think the system could use some upgrades to make it more robust. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Mackenzie,

Thank you for taking the time to share your experience with Simpro. We're delighted to hear that you find our software user-friendly and easy to learn. Our goal is to make it as accessible as possible for both new and experienced users, and we're glad to know that our tutorials and customer service have been helpful for you.

We appreciate your feedback regarding certain processes in Simpro. Your input is valuable to us, and we're continuously working to improve our platform. We are focused on enhancing the user experience and making the software more efficient and robust. We have recently made significant investments in tools and processes to identify better ways for efficiency, so your feedback is timely and very much in line with our goals.

If you ever have more suggestions or encounter any issues, please feel free to reach out to our customer support team. Your feedback helps us in our ongoing efforts to make Simpro an even better tool for your business.

Best regards,

Simpro

Jessica H.

Small-Business (50 or fewer emp.)

10/10/2023

"Simply put, nothing short of amazing!"

5/5

What do you like best about Simpro?

I can’t say enough good things about this platform. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result of implementation. Simpro is user friendly and integrates nicely with our accounting aspects. I use Simpro daily and I am always learning new steps through every update. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The only downside at this time of Simpro is alerts; however, we have been told by Simpro's development team that the solution to our pain point is in the works. Review collected by and hosted on G2.com.

Kyle B.

Small-Business (50 or fewer emp.)

10/2/2023

"Mostly positive with some difficulties that require a lot to work around"

3.5/5

What do you like best about Simpro?

I have loved that SimPro has become a mostly central touch point for our operations. Being able to go from sales lead all the way to final invoicing, with the bulk of our attention being in this single interface, has been helpful for our processes. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There are a number or work flows that are tedious and combersome; where some software's might have a single action, SimPro may require navigating through to a destination with 4-5 clicks. The other piece that has been disappointing is the integrations and their lack of usefulness or support for them. Things like the email or voip integrations are confusing to implement, and if there are issues then you are pointed to whatever other company is involved. So, no one inside SimPro support helps keeps those features moving forward or working Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Dear Kyle,

We greatly appreciate your review of Simpro. It's heartening to learn that our platform has assumed a central role in your operations, contributing to the efficiency of processes spanning from sales leads all the way through to final invoicing.

Your feedback concerning specific workflows and integrations is valuable to us. Enhancing the user experience is a paramount objective, and we've committed resources to identify and address workflow inefficiencies.

We extend our gratitude for selecting Simpro as your business management solution. We are enthusiastic about continuing to serve you and advancing our platform to your advantage.

Warm regards,

Simpro

Matthew W.

Small-Business (50 or fewer emp.)

10/3/2023

"Fantastic Software"

5/5

What do you like best about Simpro?

-Automated Recurring Invoices (Makes it super easy to send out monthly invoices to our clients)

-Commissions (No more manually calculating sales commission on jobs)

-Smooth workflow (I now can go from a sales lead, to a quote, to a job without having to duplicate or triplicate my work)

-Implementation of the product was a breeze. I was up and running and no time! Review collected by and hosted on G2.com.

What do you dislike about Simpro?

No integration with a true document signature platform. We are having to use SignNow for the moment. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Matthew

It's fantastic to hear about your positive experiences with Simpro, especially regarding automated recurring invoices, commission calculations, and streamlined workflow. It's great that the implementation process went smoothly for you.

Simpro offers an online quote acceptance feature that allows you to create quote acceptance forms for your customers. They can conveniently accept quotes online, and the system notifies you when a customer accepts the quote. Additionally, customer signatures are automatically captured and populated on PDF forms. This streamlined process helps you efficiently manage your quote workflow while maintaining accurate records of accepted quotes, including captured signatures.

It's worth noting that software products like Simpro often evolve, so integration options may expand in the future to provide more choice.

If you ever have more feedback or suggestions, please feel free to share them with the Simpro team to further enhance your experience. Thank you for sharing your thoughts!

Regards

Simpro

Mike T.

Small-Business (50 or fewer emp.)

10/5/2023

"Works, but alot to be desired"

2/5

What do you like best about Simpro?

Allows us to get everything in one place for the most part

Capability to manage jobs very well from sales to follow up

Great tools to control job costs

Syncs pretty well with accounting software Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Interface is not intuitive and there's a long and hard learning curve.

Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden.

Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Mike,

Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated.

We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience.

In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023.

Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out.

If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority.

Best regards,

Simpro

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

22 months

Average Discount

11%

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Simpro Features

Before the Job

Calendar

Dispatch

Roles

On the Job

Location

Employee Communication

Client Notifications

After the Job

Reports

Analytics

Invoicing

Back Office Tools

Roles and Permissions

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4.2 out of 5 stars

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Simpro Reviews (388)

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