--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 425 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 425 scale: '5' date_modified: '2026-07-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 425 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users find Simpro's **user-friendly interface** enhances accessibility and smooth workflow, benefitting all skill levels. (8 reviews) - Users appreciate the **single source of truth** in Simpro, enhancing efficiency and reducing errors in data management. (5 reviews) - Users value Simpro's **user-friendly interface and comprehensive features** , making it ideal for all skill levels and workflows. (5 reviews) - Users highlight the **quick and comprehensive customer support** from Simpro, enhancing the overall user experience significantly. (4 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating workflows from quoting to job completion. (4 reviews) - Users value the **centralization** of all asset maintenance features, enhancing efficiency and reducing errors across processes. (3 reviews) - Implementation Ease (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) **What users dislike:** - Users find the **complexity of Simpro** overwhelming, particularly with setup and basic task execution. (4 reviews) - Users find the **complex setup** of Simpro challenging, requiring significant time and training to optimize its features. (3 reviews) - Users find the **difficult learning curve** of Simpro overwhelming, complicating setup and staff training for effective use. (3 reviews) - Users find that **improvement is needed** in Simpro due to a complex onboarding process and ongoing training challenges. (3 reviews) - Users find the **learning curve steep** due to the complexity and extensive setup required for effective use. (3 reviews) - Users find the **setup difficulties** of Simpro challenging, especially with onboarding and data migration. (3 reviews) - Setup Issues (3 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Simpro Really Takes the Cake for User-Friendly Design **Rating:** 4.5/5.0 stars **Reviewed by:** Theo . | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Simpro?** It’s genuinely user-friendly, unlike other platforms that claim to be but, when it comes down to actually using them, nothing seems to make sense. Simpro really takes the cake :) It integrates seamlessly with MYOB, which has been a very helpful feature. It’s also reliable for storing external files and documents relevant to our asset portfolio, so we can access everything quickly and consistently. That’s helped make the ROI quicker than we were expecting. On top of that, the support, communication channels, and onboarding process were easy, quick, and efficient. The addition of the AI feature "Lightning" to the platform is the cherry on top. It’s made note-taking, time tracking, and follow-ups much easier and quicker. **What do you dislike about Simpro?** From my perspective, having so many places to store notes—work notes, descriptions, and similar fields with overlapping purpose and layout—makes the experience a bit confusing. But in saying that, the overall performance of the package is amazing! **What problems is Simpro solving and how is that benefiting you?** Visibility, time tracking, stock taking and upkeep, and staff scheduling—these features are priceless. ### 2. Simpro Unifies Our Workflow with Powerful Scheduling and QuickBooks Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon H. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Simpro?** What I like most about Simpro is that it brings our entire workflow together in one place. We use it to manage jobs from quoting through completion, track technician schedules, manage inventory, and handle invoicing, ensuring everyone works from the same information. The scheduling tools have been especially helpful. We can quickly assign technicians, check availability, and update jobs in real time. This has reduced scheduling conflicts and made it easier to communicate with our field team. I also appreciate how customizable the platform is. We were able to adjust workflows, forms, and reports to better fit the way we work. Overall, Simpro has made us more efficient and has helped our office and field teams stay connected. It integrates directly to QuickBooks, which makes life much easier for accounting, tracking AR and AP, and matching payments to invoices. **What do you dislike about Simpro?** I've generally had a good experience with Simpro, but there are some things that could be better. The hardest part is finding the right report. With so many options, it's tough to know which one has the information you need, especially if you don't use them all the time. It would help if the report library were easier to use, the search worked better, or if there were suggested reports for common tasks. The interface can feel overwhelming sometimes because there are so many features and settings. That flexibility is great, but it means new users have to spend time learning how everything works. Making navigation simpler or offering more step-by-step guides for features people use less often would make the platform easier to use. These issues aren't huge, but fixing them would make Simpro even more efficient and user-friendly. **What problems is Simpro solving and how is that benefiting you?** Before we started using Simpro, we had to manage projects, service calls, inventory, and invoicing with several different systems. This meant a lot of manual work and made it hard to see job status, technician schedules, or project profitability without spending a lot of time gathering information. Now, with Simpro, everything is in one place. Quotes, work orders, scheduling, inventory, purchasing, and invoicing all go through the same system. This has made it easier for the office and field technicians to communicate and has cut down on entering the same data more than once. Technicians can get the information they need while they are on site, and the office can see job progress as it happens. We also have a much clearer view of project costs and profitability, which helps us make better business decisions. Automating admin tasks has saved our team hours every week and lets us invoice customers faster after a job is done, which has improved our cash flow. Overall, Simpro has made us more efficient, cut down on manual work, and given us better visibility across the business. ### 3. New simPRO User **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Simpro?** Very fluid flow from creating a customer through to invoicing the job. Being able to customise fields for customer assets and attach engineer site photos to the projects has been a great help to us. Have come from 12 years on a different CRM system and it's worlds apart The updates are very regular and focus on real improvements and are detailed within each release The techinical guide is very comprehensive and when this doesn't cover your needs, the tech help team are very knowlegable and responsive **What do you dislike about Simpro?** So far, we haven’t come across any major downsides. We’re still learning some of the more in-depth aspects of it, so we may discover more as we go. Importing catalogues can feel a little clunky at times, but that’s mainly because it’s a new process for us. Once everything is set up, though, it’s a huge time-saver for us. There is some rigidity to certain processes which would better if we could navigate around but this is down to our style of working jobs rather than an inherent issue **What problems is Simpro solving and how is that benefiting you?** Speed of producing accurate quotes, split into appropriate cost centres and in a neat and customised format. Being able to send straight from simPRO is very helpful and saves so much time. Cost tracking is also very good and breaks everything down into manageable pieces **Official Response from simPRO O'Toole:** > Hi Adam - We are so happy that you're finding simPRO to be an asset to your business and that it is saving you valuable time. Please feel free to reach out if you need any help as you continue to dive deeper in to simPRO. We're always here to help! Thanks for taking the time to share your review and your kind words. Welcome to the simPRO family. ### 4. Constant Improvements and Exceptionally Detailed Help Guides **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan O. | Materials Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Simpro?** I like that things are constantly improving. I also appreciate the level of detail and support provided by the help guides. **What do you dislike about Simpro?** I’ve used several systems before, and Simpro is missing some really important inventory attributes. I’d like to see a report that clearly shows all unallocated materials. Right now, if we make a change order and I unallocate items on the original job, then remove the item in the change order, it still shows up on the report that’s available to run today. Another key improvement I’d like is the ability to show “reserved” inventory once an order has been pushed from Quote to Job. That way, if I’m behind on picking orders, my fellow colleagues can still see what inventory is tied up for orders that haven’t been officially picked yet. I’d also like to see improvements to the barcoding platform. It feels like something that was put together a long time ago and never updated. I can’t use it for picking, and it doesn’t seem to work reliably when doing inventory. **What problems is Simpro solving and how is that benefiting you?** I like that Simpro Mobile is getting upgrades, especially when it comes to parts awareness. I also like the new accounting updates that help control prebuilds and ensure inventory is placed in the proper account at the item level. ### 5. Comprehensive System **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** Does everything that you need it to and then some! Very impressive software that covers most aspects of business **What do you dislike about Simpro?** Due to the nature of the system, it is very difficult to make amendments, set up new workflows etc. When it works the way you want it to - it works well, but setting up anything additional after that initial set up can be extremely time consuming and frustrating **What problems is Simpro solving and how is that benefiting you?** Bringing together multiple systems that are used throughout the business and putting them all into one software. Numerous back and forth between staff members will be eliminated as everything will be visible by everyone all in one place. **Official Response from Simpro Marketing:** > Hi Michelle, Thank you for choosing Simpro as your business solution! We're thrilled to have you on board, and even though it’s early days, it's fantastic to hear that you find our system comprehensive and user-friendly, with a wide range of features to meet your needs. It's great to know that you've discovered some handy features you didn't even realise you needed. We understand that the implementation process can be extensive. However, it's a crucial step to ensure that Simpro aligns perfectly with your business processes right from the start. Your implementation effort will pay off in the long run as you'll have a streamlined system that brings together all aspects of your new business. If you ever have more feedback or need assistance during your Simpro journey, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 6. Responsive Support Team That Listens and Acts on Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Simpro?** Support. When you need help, they listen, and that goes a long way in this space. They’re consistently looking to improve the platform and they welcome feedback. More importantly, they follow through and work to put that feedback into practice. Overall, it’s a very helpful team. **What do you dislike about Simpro?** There’s currently no dedicated contract module for Service Contracts and Subscriptions. Once that piece is in place, it will make a world of difference for many industries that rely on managing RMR effectively. **What problems is Simpro solving and how is that benefiting you?** Support across the board on Simpro Payments and Fast Cash has helped us collect money faster and maintain better visibility. Right now, these enhancements are proving very helpful for how we use the platform. ### 7. All-in-One Platform with Impressive New AI Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Dorota F. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Simpro?** The new AI agents are great, and I'm currently setting up the Maintenance Planner. Our account manager is very helpful. **What do you dislike about Simpro?** Some features are difficult to use. For example, supplier quotes are confusing in terms of naming, and it’s hard to understand how they work. **What problems is Simpro solving and how is that benefiting you?** During asset testing, mobile AI agents such as Job Scribe help obtain more precise reports from engineers. ### 8. The perfect program for job tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kirstie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Simpro?** I love that you can track everything from labour and materials in the one place, nothing can be missed and everything is streamlined. Job flow is also very easy to keep on top of. **What do you dislike about Simpro?** There is no major dislikes with Simpro, although it would ideal if the technicians could access all their licences on the app **What problems is Simpro solving and how is that benefiting you?** Simpro is streamlining all of the invoicing and flow of all of our jobs, making things flow very smoothly. **Official Response from Simpro Marketing:** > Hi Kirstie, Thanks for your wonderful review and letting us know that you find Simpro to be a one-stop solution for tracking everything from jobs, to labor and materials, to invoicing in one place. Making sure nothing gets missed and streamlining the whole process are top priorities for us in Simpro. We get how important it is for technicians to have easy access to information, and we appreciate your feedback about accessing all their licences on the Simpro Mobile app. Our team is always working to improve the app's features and capabilities, and we'll definitely take your suggestion into consideration for future updates. If you've got any more feedback or need a hand, don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 9. Functionality increases... But lack of training on implementation and work flow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** Simpro has a lot to offer but some of the workflow is hard to decipher. When we started to implement it there wasn't a good foundation of training and through process behind the workflow presented. It was more of a setup ... and then we were left to our own devices to determine work flow and work arounds. The training portal is decent, but the constant upcharging on top of the premium price we already pay is frustrating. **What do you dislike about Simpro?** Simpro could provide more training on the "upgrades" they are adding, and even monthly workshops. **What problems is Simpro solving and how is that benefiting you?** Techs are able to log everything from the field on site and the PM can view it almost instantaneously. **Official Response from Simpro Marketing:** > Hello, Thank you for sharing your feedback on Simpro. We're delighted to hear that you appreciate the project management and scheduling functionality, as well as the comprehensive nature of our platform. In response to your concerns about setup times, we're pleased to inform you that we've recently introduced new tools and streamlined processes aimed at simplifying the setup of customer builds. We're confident that these enhancements will significantly benefit our newer community members, making the onboarding process more efficient. It's wonderful to know that Simpro is helping your field technicians log information seamlessly and providing real-time access for your project managers. If you have any more suggestions or feedback, please don't hesitate to reach out. Your insights are invaluable in helping us make Simpro an even more powerful tool for your business. Best regards, Simpro ### 10. Great All-in-One Operations, Quotes, Invoices, and Cost Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Dave A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Simpro?** After the initial setup, Simpro gives us a great all-in-one place to manage our operations, create quotes and invoices, and track our labour and material costs. **What do you dislike about Simpro?** I haven’t found anything I dislike yet, but that doesn’t mean there haven’t been a few learning curves along the way. **What problems is Simpro solving and how is that benefiting you?** Compiling and sending quotes is much quicker now, and the integrated take-off software is genuinely useful. ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews/simpro-review-9179098?section=pricing&secure%5Bexpires_at%5D=2026-07-05+13%3A15%3A33+-0500&secure%5Bsession_id%5D=44d4cbd8-0c83-42de-ac0c-e2a67bfaa6fe&secure%5Btoken%5D=227963c8ec68efbfcc047191f46bda10ebafb6c377a2ca259537421f508f6b99&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [EzzyBills](https://www.g2.com/products/ezzybills/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [MYOB Acumatica](https://www.g2.com/products/myob-acumatica/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (362 reviews)