# Rootly Reviews
**Vendor:** Rootly  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 68
## About Rootly
Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.



## Rootly Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Rootly, finding it intuitive and seamless for incident management. (10 reviews)
- Users appreciate the **automated workflows** in Rootly, enhancing efficiency and ensuring consistent incident management processes. (7 reviews)
- Users value the **seamless Slack integration** of Rootly, enhancing incident management and improving team communication effortlessly. (7 reviews)
- Users commend Rootly for its **responsive customer support** that actively engages and addresses feature requests efficiently. (6 reviews)
- Users find the **easy setup** of Rootly extremely efficient, enabling quick onboarding and configuration for incident management. (5 reviews)
- Users love the **seamless integrations** of Rootly, enhancing incident management and collaboration with existing tools like Slack. (5 reviews)
- Easy Integrations (4 reviews)
- Team Collaboration (4 reviews)
- Efficiency (3 reviews)
- Intuitive (3 reviews)

**What users dislike:**

- Users note **integration issues** with Rootly, though support is responsive in resolving them and workarounds exist. (3 reviews)
- Users note the **missing features** in Rootly, particularly in integrations and advanced functionalities compared to competitors. (3 reviews)
- Users report **feature issues** with Rootly, particularly regarding clunky UI and limited flexibility in metrics dashboards. (2 reviews)
- Users experience **notification overload** from Slack, causing distraction and confusion during major incidents with Rootly. (2 reviews)
- Users find the **overwhelming options** in Rootly can lead to notification fatigue during major incidents. (2 reviews)
- Users find that Rootly's **initial complexity** can be challenging for smaller teams lacking dedicated DevOps resources. (1 reviews)
- Users find the **complex setup** of Rootly daunting, especially for smaller teams lacking dedicated DevOps support. (1 reviews)
- Custom Fields Management (1 reviews)
- Distracting Design (1 reviews)
- Users note a **lack of tutorials** for advanced workflows, leading to trial-and-error in customizations. (1 reviews)


## Rootly Discussions
  - [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for)

- [View Rootly pricing details and edition comparison](https://www.g2.com/products/rootly/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-05-30+17%3A40%3A45+-0500&secure%5Bsession_id%5D=60d594d4-39dc-4c62-a1e4-d5dc1dba44ee&secure%5Btoken%5D=9c7e25124b0dfed57198823b4385d3de996ac5d0cfd0cf7717e48a8c5eeae462&format=llm_user)
## Rootly Integrations
  - [Coda](https://www.g2.com/products/superhuman-coda/reviews)
  - [Datadog](https://www.g2.com/products/datadog/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [New Relic](https://www.g2.com/products/new-relic/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Rootly Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Reliability Objectives & Service Operations - AI SRE Tools**
- Intelligent On-Call Workflows
- Error Budget Tracking
- SLI & SLO Management
- Service Health Modeling & Reporting

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**AI Detection & Signal Quality - AI SRE Tools**
- Cross-Telemetry Correlation
- Change-Aware Detection
- Adaptive Anomaly Detection
- Alert Correlation & Noise Reduction

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Investigation & Root Cause Analysis - AI SRE Tools**
- Guided Incident Investigation
- Live Debugging in Production
- AI Root Cause Analysis
- Runtime-Verified Root Cause Analysis

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Automation & Platform Controls - AI SRE Tools**
- Automated Runbook & Workflow Execution
- Human-in-the-Loop Remediation
- Integration, APIs & Secure Access Controls
- AI-Assisted Code Fix Generation

## Top Rootly Alternatives
  - [incident.io](https://www.g2.com/products/incident-io/reviews) - 4.8/5.0 (181 reviews)
  - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (930 reviews)