Rootly Reviews & Product Details

Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations. This comprehensive solution serves as a reliable co-pilot for Site Reliability Engineers (SREs), automating the root cause analysis process and identifying patterns that facilitate continuous improvement. With its robust capabilities, Rootly is utilized by numerous reputable companies, including LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly. The primary target audience for Rootly includes SRE teams, DevOps professionals, and IT operations personnel who are responsible for maintaining system uptime and reliability. These users face the challenge of managing incidents that can disrupt services and impact user experience. Rootly addresses these challenges by providing a streamlined interface that simplifies incident management workflows, allowing teams to focus on resolution rather than administrative tasks. By leveraging AI technology, Rootly enhances the incident response process, enabling teams to quickly identify and resolve issues. Rootly's key features include automated root cause analysis, which significantly reduces the time spent diagnosing incidents. The platform analyzes historical incident data to uncover patterns and trends, providing actionable insights that help teams prevent future occurrences. Additionally, Rootly offers customizable on-call scheduling, ensuring that the right personnel are alerted during incidents, thus minimizing response times. The integration capabilities with popular communication and monitoring tools further enhance its functionality, allowing teams to maintain a cohesive workflow across various platforms. The benefits of using Rootly extend beyond immediate incident resolution. By automating routine tasks and providing data-driven insights, Rootly empowers teams to improve their operational efficiency and system reliability over time. The platform encourages a culture of continuous improvement by enabling teams to learn from past incidents and implement proactive measures. This not only enhances the overall resilience of systems but also fosters a more collaborative environment among team members, as they can share knowledge and strategies for incident management. In summary, Rootly stands out in the incident management category by combining AI-driven automation with user-friendly features tailored for SRE teams. Its ability to streamline operations, reduce incident resolution times, and promote continuous improvement makes it a valuable tool for organizations aiming to enhance their system reliability and operational efficiency.

Product Website

Seller

Rootly

Discussions

Rootly Community

Languages Supported

English

Overview by

JJ Tang

Pricing

Pricing provided by Rootly.

Essentials

$20.00

1 user/mo

View More Pricing Information

Rootly Integrations

(8)

Verified by Rootly

Rootly Media

Rootly Demo - A purpose-built incident management platform.

AI-native on-call and incident response carefully crafted to help modern teams prevent and resolve incidents faster.

Rootly Demo - On-call that puts you first—designed for everyday life.

Built to simplify paging, scheduling, requesting coverage, and more—so you can stay focused on fixing.

Rootly Demo - Fix issues faster, with fewer people and less effort.

Automated root-cause analysis—complete with suggested fixes and next steps.

Rootly Demo - Keep everyone aligned and up to date with ease.

Auto generated, contextual summaries that include clear timelines and who’s working on what.

Rootly Demo - Keep your process consistent and focus on what matters.

AI generated retrospectives complete with timelines and context, including follow up tasks and checklists.

Rootly Demo - Identify patterns to drive continuous improvements.

Understand incident trends; responder burnout, wellbeing, readiness, and more from advanced metrics and insights.

Learn how Rootly improved every aspect of Webflow's incident management process, driving MTTR down and keeping customers happy.

Learn how Clay brought clarity and confidence to their incident responders using Rootly.

G2 reviews are authentic and verified.

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Scott K.

Engineer

Mid-Market (51-1000 emp.)

8/31/2022

"Fastest shipping SaaS team we buy from"

5/5

What do you like best about Rootly?

Rootly integrates naturally with all our tools: Slack, PagerDuty, Asana

We actually had a homegrown bot that this replaced so changing was seamless.

The single most impressive thing about Rootly is how fast they ship. At times we've reported a bug or feature request only to have it fixed live within 10-15 minutes.

Sometimes it's the company's CEO pushing the fix. Love it! These are our kind of people. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Nothing bad to say. They can keep upping the Asana integration to make our lives easier. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/7/2022

"A fantastic team making a great tool"

5/5

What do you like best about Rootly?

Their responsive support and developer speed are unparalleled. And the comprehensive list of integrations makes Rootly a powerful enterprise tool. We regularly say to ourselves "it would be great if we could do X." Then pass along the feedback to the Rootly team - and much to our delight - we see our suggestion implemented within a few weeks! We are not seeing that level of responsiveness from most SaaS tools we've engaged. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

The workflow engine is powerful - almost too powerful. We have to make sure our workflows don't clash with each other and we have to do all that with sort of engineering principles or mental gymnastics. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Originally we had 1 Slack workspace and a few integrations/workflows needed. That was handled by a competitor... adequately. Our business grew - the requirements and toolsets evolved and were no longer being met. Luckily, we had a great relationship with Rootly so we started the PoC up and found not only did Rootly meet all our tooling needs, but they had evolved well beyond one of the leaders in the space.

Ultimately we needed a way for our company to create an Incident channel from any Slack workspace, spawn Jira tickets and run workflows during an incident, as well as engage any engineering on-calls needed at the moment. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

1/25/2023

"Rootly - Incident Management"

5/5

What do you like best about Rootly?

Easy Incident Management from Slack

Integrations with the latest tools in the market.

Workflows are really flexible and useful to automate manual tasks with integrations.

Faster Response from the Rootly team for any questions.

Periodic product updates from the team Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly can launch training modules/ videos to cover all the functionalities in their documentation

Rootly Web UI can be better Review collected by and hosted on G2.com.

Zachary N.

Software Engineering Manager, Global Cloud Reliability, Observability, & FinOps

Enterprise (> 1000 emp.)

9/7/2022

"Last mile logistics for incidents"

5/5

What do you like best about Rootly?

Rootly's integrations are great and the customization of automation via Workflows enables elite flexibility and cooperation once mobilized Review collected by and hosted on G2.com.

What do you dislike about Rootly?

A bit more separation in the UI between types of automations would be useful. Once you have lots of Workflows, it can be a bit tricky to find a specific one. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Rootly is a last mile logistical solution for us. Once an on call engineer is mobilized, rootly is used to drive collaboration and bring in various supporting roles into the incident. Automated postmortems save time and custom status pages help communicate the most appropriate info to internal stakeholders without overloading them with needless detail. Review collected by and hosted on G2.com.

Joanne Ayesha H.

Group Engineering Lead (Reliability Platform)

Enterprise (> 1000 emp.)

4/12/2022

"Highly configurable and shipping new feature requests all the time"

5/5

What do you like best about Rootly?

Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution.

Rootly's biggest advantage is probably that the product is highly configurable to fit your incident response process, and integrates with most existing tools. We didn't find this kind of flexibility with many of the other products we evaluated - they often required us to change our processes to fit their product.

We've been using Rootly now for over 6 months, and I've been impressed with their responsiveness to all of our feature requests, often shipping them within a day or two. Whenever there were incidents or questions, we got a response very quickly.

I've already recommended Rootly to another tech company, and they are also having a positive experience. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

There were a few bugs and clunky flows in the early days that needed to be ironed out. That said, Rootly promptly fixed them after being given the feedback. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Rootly allows our engineers to focus on resolving incidents, rather than battling with tooling/process.

It also means we no longer need to have engineers maintaining an in-house solution - we could never catch up to the number of features Rootly was shipping, and the ongoing operational load was significant.

Rootly has features that support incident response best practices e.g. helping surface incident playbooks.

We're now also moving incident data fields into Rootly instead of wrangling them from Jira, which has always been a huge pain. Review collected by and hosted on G2.com.

Mathieu M.

Software Engineer - Reliability

Enterprise (> 1000 emp.)

4/13/2022

"Best-in-class for automation and flexibility"

5/5

What do you like best about Rootly?

Rootly provides best-in-class automation for manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline). It seamlessly integrates with our entire ecosystem of tools (Jira, Confluence, OpsGenie, Zoom...) making it very easy for us to plug into our workspace environment and onboard our staff.

Rootly is also extremely flexible. Pretty much everything is configurable! That was one of the decisive factors when assessing multiple vendors: the incident response tool is fitting our internal processes and not the way around. Any changes to our internal response process can be easily & quickly implemented in a couple of clicks. Forget vendor lock-in, use the best tool for each task: postmortem in Confluence or Google Doc, Zoom for the war room... Rootly offers us flexibility unmatched on the market.

Finally, Rootly team is responsive around the clock, any issue is quickly fixed, no question goes unanswered, and are collaborative in brainstorming solutions. Every time that we come up with ideas or feedback from our users, the team helps us to better define our request and come up with an elegant solution to solve our problem, either by leveraging existing features on the platform or by opening a new feature request (which never takes long to get rolled out!). Thanks to the team for listening to us and providing us advice on best practices and delivering improvements on a regular basis! As Site Reliability Engineer in charge of the incident response, there's no better way to start the day than seeing a notification for Rootly latest changelog. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

None that I can think of, the product is heading in the right direction and we are pleased to be using Rootly on a daily basis. Review collected by and hosted on G2.com.

Recommendations to others considering Rootly:

Take the time to fully explore the product and make the most out of it. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Rootly let us streamline our incident response process. Exit in-house solutions, welcome to the most flexible and open solution on the market, built and ran by a team of world-class experts. Incident Management just got a lot simpler.

For example, our incidents now get immediate attention, the right persons are involved and we are finally able to track and reduce our MTTx metrics. Review collected by and hosted on G2.com.

Oliver W.

Head of Platform

Mid-Market (51-1000 emp.)

4/12/2022

"Incident management on auto-pilot"

4.5/5

What do you like best about Rootly?

Rootly helps us automate all the manual work we had during incidents and anyone in the company regardless of experience can tackle critical incidents. For us it was essential that raising an incident was painless and the seamless Slack integration has made this possible.

We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.

The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

While Rootly built the foundation for a great incident management process that works with all of our existing tools (Slack, PagerDuty, Jira, Zoom, etc) and helps us rapidly bring users up to speed, you still need a process in place like with any tool to teach users initially what incident management is. Rootly has a lot of features designed specifically for educating users i.e. tutorials, test incidents, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Rootly:

A great tool that is now heavily integrated into our platform and 'raising a rootly' is part of our lingo. Definitely worthy of consideration Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Before Rootly our incident management process was a checklist process responders relied on as they tackled incidents. Now, all of that is automated in a way that fits our process. Overall by having a consistent incident response process in place, we’ve managed to cut our avg resolution time and the tool has been adopted by > 90% of the organization. This has given us much better visibility into the true number of incidents, especially in areas that were previously more hidden Review collected by and hosted on G2.com.

Mark F.

Senior Engineering Manager

Enterprise (> 1000 emp.)

4/22/2022

"Rootly Adds Simple Automation To Incident Management Without Large Process Changes"

4.5/5

What do you like best about Rootly?

We've always used Slack to manage incidents and wanted to add some very light structure and automation. Rootly:

1. Didn't require a significant change to our process, we simply call `/rootly new` instead of creating a new channel and select 4-5 options around severity etc.

2. Makes it very easy to add automation and nudges

3. Lets us access data about our incidents in a structured way for dashboards etc.

This has been very easy to set up and a pleasure to use. The rootly team has also been very responsive to feature requests which have allowed us to really fit the tool into our use case. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly is a fairly new piece of software and some use cases don't feel all the way ironed out yet (eg. the workflow automation tool doesn't fully support all the actions I'd expect). This is significantly mitigated by the strong responsiveness to feature requests and the great support we've received. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

1. Our incidents are now available in a structured format for us to query

2. Our incidents how to have helpful nudges which encourage engineers to manage them effectively

3. Minor tasks like writing a post mortem timeline, closing channels after incidents are resolved, notifying our bugs-critical channel, etc. are now fully automated which saves time and increases consistency Review collected by and hosted on G2.com.

Justin D.

Lead Cloud Engineer

Mid-Market (51-1000 emp.)

5/26/2022

"Customer focused is an understatement."

5/5

What do you like best about Rootly?

Rootly has delivered feature requests when others have ignored us due to our small footprint. During our original POC we were unable to use all of Rootly's features due to our Slack account level of Business+Plus. Even though we are not a large customer Rootly worked with us and resolved the issue. Direct communication between Rootly and our team has made setup a breeze. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly solves our problems and we have no real cons when using the platform. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Automating Slack channel creation as well as tagging stakeholders will save time when it matters most. Previously we have done this manually which usually causes someone to be left out of the loop. Alternatives to Rootly seem to always lack some feature or intergation we require. Rootly has every thing we need in one platform. Review collected by and hosted on G2.com.

Andreea A.

Founder

Small-Business (50 or fewer emp.)

9/10/2022

"Easily the best solution out there"

5/5

What do you like best about Rootly?

Rootly is incredibly easy to use. We love the integration with Slack and intuitive UI / UX especially.

We've tried a bunch of other solutions but none came close - others had clunky UX or forced us to work in another tool rather than the ones were already in day to day.

In a world in which an incident can be incredibly costly, both from a revenue and reputational perspective , it brings our team a lot of peace of mind to be able to rely on Rootly. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Nothing yet! We've had some constructive feedback and the team addressed it right away - awesome customer support. Review collected by and hosted on G2.com.