Rootly Reviews & Product Details

Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations. This comprehensive solution serves as a reliable co-pilot for Site Reliability Engineers (SREs), automating the root cause analysis process and identifying patterns that facilitate continuous improvement. With its robust capabilities, Rootly is utilized by numerous reputable companies, including LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly. The primary target audience for Rootly includes SRE teams, DevOps professionals, and IT operations personnel who are responsible for maintaining system uptime and reliability. These users face the challenge of managing incidents that can disrupt services and impact user experience. Rootly addresses these challenges by providing a streamlined interface that simplifies incident management workflows, allowing teams to focus on resolution rather than administrative tasks. By leveraging AI technology, Rootly enhances the incident response process, enabling teams to quickly identify and resolve issues. Rootly's key features include automated root cause analysis, which significantly reduces the time spent diagnosing incidents. The platform analyzes historical incident data to uncover patterns and trends, providing actionable insights that help teams prevent future occurrences. Additionally, Rootly offers customizable on-call scheduling, ensuring that the right personnel are alerted during incidents, thus minimizing response times. The integration capabilities with popular communication and monitoring tools further enhance its functionality, allowing teams to maintain a cohesive workflow across various platforms. The benefits of using Rootly extend beyond immediate incident resolution. By automating routine tasks and providing data-driven insights, Rootly empowers teams to improve their operational efficiency and system reliability over time. The platform encourages a culture of continuous improvement by enabling teams to learn from past incidents and implement proactive measures. This not only enhances the overall resilience of systems but also fosters a more collaborative environment among team members, as they can share knowledge and strategies for incident management. In summary, Rootly stands out in the incident management category by combining AI-driven automation with user-friendly features tailored for SRE teams. Its ability to streamline operations, reduce incident resolution times, and promote continuous improvement makes it a valuable tool for organizations aiming to enhance their system reliability and operational efficiency.

Product Website

Seller

Rootly

Languages Supported

English

Product Description

Rootly is a Slack-native incident management app and platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process. Some things you can do and automate with Rootly: - 🧪 Creating dedicated incident channels, Zoom rooms, and Jira tickets - 🧑🏾‍🤝‍🧑🏾 Looping in the right teams/responders and assign roles (e.g. Commander) - ⏰ Setting reminders and tasks (e.g. updating Statuspage every 30min) - 🎤 Communication with stakeholders (e.g. Statuspage, Slack, Email) - 📌 Automated postmortem timeline generation and action item tracking - 📟 Paging on-call via PagerDuty / Opsgenie without leaving Slack - 📊 Tracking and visualizing metrics such as MTTR and incident causes - 📝 Write postmortems in tools you use like Confluence, Google Docs, and more - ...and much more! Will Rootly work with my existing process? Yes! - 🔮 Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1) - 🎛️ 30+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests

Overview by

JJ Tang

Pricing

Pricing provided by Rootly.

Essentials

$20.00

1 user/mo

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Rootly Integrations

(7)

Verified by Rootly

Rootly Media

Rootly Demo - A purpose-built incident management platform.

AI-native on-call and incident response carefully crafted to help modern teams prevent and resolve incidents faster.

Rootly Demo - On-call that puts you first—designed for everyday life.

Built to simplify paging, scheduling, requesting coverage, and more—so you can stay focused on fixing.

Rootly Demo - Fix issues faster, with fewer people and less effort.

Automated root-cause analysis—complete with suggested fixes and next steps.

Rootly Demo - Keep everyone aligned and up to date with ease.

Auto generated, contextual summaries that include clear timelines and who’s working on what.

Rootly Demo - Keep your process consistent and focus on what matters.

AI generated retrospectives complete with timelines and context, including follow up tasks and checklists.

Rootly Demo - Identify patterns to drive continuous improvements.

Understand incident trends; responder burnout, wellbeing, readiness, and more from advanced metrics and insights.

Learn how Rootly improved every aspect of Webflow's incident management process, driving MTTR down and keeping customers happy.

Learn how Clay brought clarity and confidence to their incident responders using Rootly.

Rootly Reviews (58)

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Mark F.

Senior Engineering Manager

Enterprise (> 1000 emp.)

4/22/2022

"Rootly Adds Simple Automation To Incident Management Without Large Process Changes"

4.5/5

What do you like best about Rootly?

We've always used Slack to manage incidents and wanted to add some very light structure and automation. Rootly:

1. Didn't require a significant change to our process, we simply call `/rootly new` instead of creating a new channel and select 4-5 options around severity etc.

2. Makes it very easy to add automation and nudges

3. Lets us access data about our incidents in a structured way for dashboards etc.

This has been very easy to set up and a pleasure to use. The rootly team has also been very responsive to feature requests which have allowed us to really fit the tool into our use case. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly is a fairly new piece of software and some use cases don't feel all the way ironed out yet (eg. the workflow automation tool doesn't fully support all the actions I'd expect). This is significantly mitigated by the strong responsiveness to feature requests and the great support we've received. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

1. Our incidents are now available in a structured format for us to query

2. Our incidents how to have helpful nudges which encourage engineers to manage them effectively

3. Minor tasks like writing a post mortem timeline, closing channels after incidents are resolved, notifying our bugs-critical channel, etc. are now fully automated which saves time and increases consistency Review collected by and hosted on G2.com.

Justin D.

Lead Cloud Engineer

Mid-Market (51-1000 emp.)

5/26/2022

"Customer focused is an understatement."

5/5

What do you like best about Rootly?

Rootly has delivered feature requests when others have ignored us due to our small footprint. During our original POC we were unable to use all of Rootly's features due to our Slack account level of Business+Plus. Even though we are not a large customer Rootly worked with us and resolved the issue. Direct communication between Rootly and our team has made setup a breeze. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly solves our problems and we have no real cons when using the platform. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Automating Slack channel creation as well as tagging stakeholders will save time when it matters most. Previously we have done this manually which usually causes someone to be left out of the loop. Alternatives to Rootly seem to always lack some feature or intergation we require. Rootly has every thing we need in one platform. Review collected by and hosted on G2.com.

Andreea A.

Founder

Small-Business (50 or fewer emp.)

9/10/2022

"Easily the best solution out there"

5/5

What do you like best about Rootly?

Rootly is incredibly easy to use. We love the integration with Slack and intuitive UI / UX especially.

We've tried a bunch of other solutions but none came close - others had clunky UX or forced us to work in another tool rather than the ones were already in day to day.

In a world in which an incident can be incredibly costly, both from a revenue and reputational perspective , it brings our team a lot of peace of mind to be able to rely on Rootly. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Nothing yet! We've had some constructive feedback and the team addressed it right away - awesome customer support. Review collected by and hosted on G2.com.

Piers C.

SRE Practice Lead

Mid-Market (51-1000 emp.)

4/12/2022

"The team at Rootly really understand incident management"

4.5/5

What do you like best about Rootly?

The slackbot is slick, gives a simple overview to anyone joining and means most users never need to head into the WebUI. This means that users can focus on one communication stream to manage the event, and that stream works for all users (remote and office-based) equally. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Not so much a downside, but there are features we don't use (yet) - we have so much alert noise, that we haven't dared to turn on "automatic incident creation". I'd also love to see a management summary that gets sent only to nominated users for the past month. Review collected by and hosted on G2.com.

Robert T.

CEO and Co-Founder

Small-Business (50 or fewer emp.)

4/11/2022

"Easy Incident Management with simple Slack integration"

5/5

What do you like best about Rootly?

The team is amazing. I had some early ideas and they added them within a few hours! The implementation is simple and very easy to use. We use the slack integration and it has changed how we do incident response. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

The truth is, if we don't like something, we bring it up and the team finds a workaround or a new feature. Review collected by and hosted on G2.com.

Recommendations to others considering Rootly:

Give it a try! You will be amazed at how fast you can get it set up. The Rootly team is very responsive and I feel like I am helping them define their product roadmap. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

When we have an issue, we can gather all of the knowledge and learn from the quick fix t make sure it does not happen again. We are a growing team and these lessons learned are critical as we scale. Review collected by and hosted on G2.com.

Deepak S.

VP of Engineering

Mid-Market (51-1000 emp.)

5/20/2022

"Slack native and enterprise ready"

4.5/5

What do you like best about Rootly?

Having worked with old school incident management platforms, Rootly is a breath of fresh air.

Our team was already using Slack to manage incidents and so I wanted a tool that would complement our flow and not displace it with a different tool. Rootly hit the brief almost perfectly. In the few areas where we saw gaps, the team has always been super responsive in addressing them. More than once, a feature request was implemented within a couple of days! The team genuinely cares about their customers - even the small ones who are halfway around the world! Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Most things which we didn't like, the team at Rootly has been proactive in fixing them. The next area of improvement I'm waiting on (and is in their roadmap) is improvements to their support for config-as-code. With the number of workflows that we have created now, I'd love to start using Terraform to manage Rootly configs. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/10/2022

"Incident management"

4.5/5

What do you like best about Rootly?

Ease of use - ability to quickly configure, setup, and onboard your teams. Speed of adoption and was easy for anyone to get started.

Measurable results - quantifiable improvements to resolution time, repeat incidents, engineering hours spent, etc.

Configurability and flexibility - could use existing stack and tools in place already, integrations met all needs, and customizable Workflows helped fit our exact incident process. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly solves our basic need of incidents, it would be great to continue influence their roadmap as our need grows in the future. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/18/2022

"Rootly has made our incident management significantly more efficient/reliable"

5/5

What do you like best about Rootly?

Many things. I'll list them:

1) The tool is incredibly simple to onboard into. The flow is intuitive and I can run through a whole demo and onboard new teammates into the tool in 10 minutes.

2) Being able to distinguish between mitigation time and resolution time helps improve our reporting. Since everything is happening in Slack, we've seen that teams are significantly better at adding resolution notes, as well as closing out incidents when they need to be closed out -- which leads to improved accuracy in our MTTR tracking.

3) Integrates with all of our other core incident management tools (for example: paging on-call, our ticketing system) so we were able to integrate it with our existing workflows.

4) A lot of our previously manual tasks (for example: starting an incident video call) are now automated, which makes our incident workflow a lot more reliable week over week despite a rotating on-call shift. And then some of our previous tasks we were relying on other tools to automate -- can now all be automated through Rootly, which gives me more confidence in our alerting flows.

5) We've had several instances where we needed a specialized feature or additional support for our specific team's needs. Their team is so incredibly responsive it's hard to put into words. They've addressed our questions with real solutions instead of interim workarounds, and have even hopped on calls to review our questions and work out things together. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

I'm only adding this in because this is a required question, I would say the one thing I would change is being able to have a better 2-way sync with ticket management systems. For example: changing a ticket in Asana would change the ticket in Rootly, and creating a ticket in Asana would automatically start the Rootly flow. I will say, the second example was a requirement for our team's flow and we were able to work with their engineering team on achieving this through webhooks and API calls. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Rootly is a great solution for a problem that is familiar to many of us: creating an easy-to-understand, automated, and trustworthy alerting workflow for incidents so that engineers can address incidents appropriately and collaboratively, and that employees/clients can feel confident that incidents are being addressed immediately.

It's made me significantly more comfortable that our alerting workflows are always working since all the automation can be consolidated into one tool, and I've realized that because employees spend so much time in Slack (especially during incidents), they're more likely to interact with Rootly's features which creates better accuracy in our reporting. For example: if previously an incident was only tracked in a ticket management system which is out of where the team is interacting with the incident -- engineers can sometimes forget to go back into the ticket and resolve the incident or add in resolution notes. That can lead to inconsistencies in MTTR reporting, which ultimately makes it harder to plan and report on. Since Rootly is all in Slack, teams can hit "resolve" or "mitigate" directly from the channel and add in any notes, which I've noticed teams are much more likely to do. Review collected by and hosted on G2.com.

Dan G.

Director of Engineering

Mid-Market (51-1000 emp.)

5/25/2022

"GlossGenius <> Rootly"

5/5

What do you like best about Rootly?

Rootly creates a clear flow for creating, running, and reflecting on incidents. It incorporates all of our existing tools (Slack, PagerDuty, Google teams, notion, etc) allowing us to work where we want and how we want. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly is building super fast, which is awesome! They're experimenting and still figuring things out, as a result, the web app can at times feel overwhelming and a little disorganized. This is expected at this stage as product velocity trumps information hierarchy. I am confident that this will get better over time. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/14/2022

"Consistent and flexible incident management"

5/5

What do you like best about Rootly?

Rootly has helped our team automate a lot of the manual work we were dealing with in our incidents. We had a chance to look at different tools but because we felt our needs were consistently changing ever so slightly, we wanted to find someone we could really partner with for the long term. Rootly has done an impeccable job at listening to our requests, changing needs, and never failed to deliver on something that would help us. Most recently, their custom fields feature was able to help support a new change that was required in our process. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

This actually wasn’t a dislike for us but It’s worth mentioning. Rootly is bar none the best at adapting their solution to your existing process but it helps if you have something to work with to begin with - even something as simple as a checklist to work from to start. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Before Rootly, we knew what our process was but it was a lot more tedious to get through and Rootly not only helped build more consistency around it but it eliminated a lot of time wasted. Our resolution time has been ~50% faster. Aside from that, the ease of onboarding new team members became an unexpected benefit. Review collected by and hosted on G2.com.