# Which remote support platform offers the most advanced troubleshooting tools?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m helping a few IT teams who are re-evaluating their <a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"><strong>remote support stack</strong></a>, and a recurring theme is not just access or speed, but how advanced the <strong>built-in troubleshooting tools</strong> are diagnostics, file transfers, session recording, multi-monitor support, and integrations with existing IT workflows. So, put together a list for them based on G2 feature ratings:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a><strong>:</strong> Strong across the board with 93% screen sharing, 88% file sharing, 81% session recording, 93% unattended access, and 91% multi-session handling. It combines RMM capabilities with remote support for deeper endpoint diagnostics.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>: </strong>Consistently high scores across diagnostics (88%), file sharing (92%), session recording (91%), multi-session handling (91%) and multi-monitor support (92%). It’s one of the most complete toolkits for in-depth troubleshooting in enterprise environments.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/datto-rmm/reviews"><strong>Datto RMM</strong></a>:  85% file sharing and RMM-based remote support for MSPs. Integrates with Autotask PSA to log diagnostic sessions straight into tickets.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/jumpcloud/reviews"><strong>JumpCloud</strong></a><strong>:</strong> 85% unattended access and 83% session recording. While more focused on identity and device management, it gives IT teams the ability to troubleshoot endpoints and manage users from a single interface.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a>: Very good satisfaction score of 94% unattended access and 88% file sharing, with a good balance of screen sharing (93%) and session recording (86%). Works especially well for SMB teams who want remote support plus tight integration with their help desk.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If your priority is <strong>enterprise-grade diagnostic depth</strong>, <strong>TeamViewer</strong> and <strong>NinjaOne</strong> lead the pack. For <strong>mid-sized or SMB teams</strong>, <strong>Zoho Assist</strong> and <strong>JumpCloud</strong> deliver solid troubleshooting tools at a lower cost. What's your take on this? </p>

##### Post Metadata
- Posted at: 9 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;blockquote&gt;For those already using these platforms, which one actually gives you the deepest troubleshooting tools out-of-the-box (like registry editing, advanced diagnostics, or scripting)? Curious what’s been most useful in real-world support.&lt;/blockquote&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 9 months ago
- Author title: SaaS and Software Research





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