Rootly Reviews & Product Details

Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations. This comprehensive solution serves as a reliable co-pilot for Site Reliability Engineers (SREs), automating the root cause analysis process and identifying patterns that facilitate continuous improvement. With its robust capabilities, Rootly is utilized by numerous reputable companies, including LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly. The primary target audience for Rootly includes SRE teams, DevOps professionals, and IT operations personnel who are responsible for maintaining system uptime and reliability. These users face the challenge of managing incidents that can disrupt services and impact user experience. Rootly addresses these challenges by providing a streamlined interface that simplifies incident management workflows, allowing teams to focus on resolution rather than administrative tasks. By leveraging AI technology, Rootly enhances the incident response process, enabling teams to quickly identify and resolve issues. Rootly's key features include automated root cause analysis, which significantly reduces the time spent diagnosing incidents. The platform analyzes historical incident data to uncover patterns and trends, providing actionable insights that help teams prevent future occurrences. Additionally, Rootly offers customizable on-call scheduling, ensuring that the right personnel are alerted during incidents, thus minimizing response times. The integration capabilities with popular communication and monitoring tools further enhance its functionality, allowing teams to maintain a cohesive workflow across various platforms. The benefits of using Rootly extend beyond immediate incident resolution. By automating routine tasks and providing data-driven insights, Rootly empowers teams to improve their operational efficiency and system reliability over time. The platform encourages a culture of continuous improvement by enabling teams to learn from past incidents and implement proactive measures. This not only enhances the overall resilience of systems but also fosters a more collaborative environment among team members, as they can share knowledge and strategies for incident management. In summary, Rootly stands out in the incident management category by combining AI-driven automation with user-friendly features tailored for SRE teams. Its ability to streamline operations, reduce incident resolution times, and promote continuous improvement makes it a valuable tool for organizations aiming to enhance their system reliability and operational efficiency.

Product Website

Seller

Rootly

Discussions

Rootly Community

Languages Supported

English

Overview by

JJ Tang

Pricing

Pricing provided by Rootly.

Essentials

$20.00

1 user/mo

View More Pricing Information

Rootly Integrations

(8)

Verified by Rootly

Rootly Media

Rootly Demo - A purpose-built incident management platform.

AI-native on-call and incident response carefully crafted to help modern teams prevent and resolve incidents faster.

Rootly Demo - On-call that puts you first—designed for everyday life.

Built to simplify paging, scheduling, requesting coverage, and more—so you can stay focused on fixing.

Rootly Demo - Fix issues faster, with fewer people and less effort.

Automated root-cause analysis—complete with suggested fixes and next steps.

Rootly Demo - Keep everyone aligned and up to date with ease.

Auto generated, contextual summaries that include clear timelines and who’s working on what.

Rootly Demo - Keep your process consistent and focus on what matters.

AI generated retrospectives complete with timelines and context, including follow up tasks and checklists.

Rootly Demo - Identify patterns to drive continuous improvements.

Understand incident trends; responder burnout, wellbeing, readiness, and more from advanced metrics and insights.

Learn how Rootly improved every aspect of Webflow's incident management process, driving MTTR down and keeping customers happy.

Learn how Clay brought clarity and confidence to their incident responders using Rootly.

G2 reviews are authentic and verified.

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Cory A.

Mid-Market (51-1000 emp.)

2/6/2023

"Rootly makes running incidents in Slack so easy"

5/5

What do you like best about Rootly?

Rootly makes running incidents in slack easy so you can concentrate on fixing the incident. Rootly has been a critical help and responsive in helping to create and manage incidents through slack. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

I love everything about Rootly. Rootly has been a great partner to work with from the beginning. Rooltly has always listened to our feedback and has provided fixes when necessary. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

1/12/2023

"Fast ROI and easy to get started!"

5/5

What do you like best about Rootly?

I've looked at the competition Rootly stood out from the rest. They help us drive consistency in the incident response process and are used universally by the company, not just by engineers. Everyone raves about it.

They plugged seamlessly into our process. They worked with the integrations that were central to how we worked. They help drive focus and speed when it comes to incidents. As a result, we've seen our MTTR significantly drop.

The team acts more as reliability advisor than just a vendor. I haven't seen this before and is refreshing. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly is truly critical infrastructure for us. It has at the foundation of how we provide reliable services to our customers. Not that we would but because of how engrained Rootly is throughout the whole organization it would be very difficult to move off. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

We needed something that could work any responder through an incident step-by-step that was tailored for us in a scalable way. Relying on just "remembering what to do next" wasn't enough. For our business, time is money. Reducing downtime and shortening the length of incidents and repeats was critical. Rootly helps us achieve all of that. Review collected by and hosted on G2.com.

Payam N.

Site Reliability Engineering Manager

Mid-Market (51-1000 emp.)

8/25/2022

"Incident management using Rootly"

5/5

What do you like best about Rootly?

Easy to use, Configurable, Automation. nothing else Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Coaching people to use it, nothing else t Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

The biggest problem that Rootly resolved for us is automating communications during the life cycle of an incident. When our engineers are busy trying to resolve an incident it is difficult to remember to communicate the status of the incident and update the appropriate teams when the status has changed. Rootly has provided us with easy-to-use automation that does this for us. Since onboarding Rootly we have had seamless communications around the lifecycle of an incident allowing our account executives, support engineers, and customers to rest assured that their interruption in service is being prioritized. Rootly is highly flexible and configurable to fit our process and we did not have to change our process to fit Rootly functionality. Their support team responds very quickly any time we have a question and we are able to input improvement ideas to them and are confident that those ideas have a solution quickly. Review collected by and hosted on G2.com.

Chris I.

Director of Engineering

Enterprise (> 1000 emp.)

8/24/2022

"A powerful Slack-based Incident Management tool"

4.5/5

What do you like best about Rootly?

The flexibility of Rootly's workflows has allowed us to create a handful of solutions for problems that are unique to our company. We have been able to use Rootly to design solutions that fit the needs of our internal teams, reducing cognitive overhead and increasing consistency in how we manage incidents. The number of integrations that Rootly provides with other software vendors increases every week, and this helps to create automation around tasks we perform during incidents. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Many of the user interfaces within the Rootly web admin are overwhelming and confusing. I do hope that the Rootly product will improve its UIs over time, with more consistency and usability. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/23/2023

"Excellent Service"

5/5

What do you like best about Rootly?

I greatly appreciate the responsiveness of the Rootly team. We were replicating an existing process in Rootly, so often when we identified an issue, it would end up being a blocker for us. Rootly was very attentive and quick to help us through each step and added functionality to address our rather specific needs. It can't be understated how helpful it is that those blockers are addressed so quickly to keep us moving. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

There are still some outstanding issues in Rootly, but based on prior experience, I expect they'll be fixed soon. One problem we seem to hit occasionally is that race conditions can exist in Rootly. This causes some pain and we have to be very careful to watch out for them. Review collected by and hosted on G2.com.

Icelyn J.

Senior Site Reliability Engineer

Enterprise (> 1000 emp.)

8/25/2022

"Consistent incident response ready out of the box"

5/5

What do you like best about Rootly?

A few things stood out about Rootly. Adopting the solution was made easy by the product and team behind it. Took us days instead of weeks when we looked at other potential options. Rootly's product development speed is extremely fast and have been able to turn around custom requests in a matter of hours. We've been able to truly view them as a partner, and that was important as our incident management program continues to evolve. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Not much to dislike, I wish they had a bit more documentation around some features but they are extremely responsive whenever we have questions. Review collected by and hosted on G2.com.

Wayne M.

Cloud Reliability Engineer

Enterprise (> 1000 emp.)

8/24/2022

"Rootly - A Great Journey so far."

4/5

What do you like best about Rootly?

Using the Web UI of this tool is very easy to use.

Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Currently, configuring this tool as code with Terraform is a challenge. There isn't an easy way to find the correlation between the teams/services/workflows that they utilize. This aspect can frustrate engineers to where it may be better to configure a team's alert/incident workflow configuration via the Web UI. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/19/2023

"Rootly's solid API makes it a good tool for power users"

4/5

What do you like best about Rootly?

Rootly imposes structure on the incident response process, but is flexible enough to allow us to develop our own styles of workflows.

The well-thought-out API allows us to integrate it with other automations.

Full disclosure: I was offered a $100 gift card to provide this review. However, that's only enough to motivate me to do it; not enough to color my opinions. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

Rootly is not very good at handling statefulness. It's virtually impossible to store, modify or retrieve custom information or variables related to an incident.

It is also rather difficult to manage your workflows. If you have a lot of them doing complex tasks, suddenly a small change could require you to edit dozens. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

Before Rootly, incident response could sometimes descend into chaos, with different responders handling the incident in idiosyncratic ways, storing evidence in the wrong location, etc.

Rootly allows us to keep IR organized and reduce confusion, which is particularly valuable when time is of the essence. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/20/2022

"Incredible turn-key incident management tool!"

5/5

What do you like best about Rootly?

I've worked at companies with best-in-class incident infrastructure, and this parallels the incredible tools at these industry-leading businesses (BRB at Stripe, specifically). The slack commands are simple and easy to use, the integrations are broad and super useful, and we save so much time (which is super valuable for a lean team) monthly [I'm thinking on the scale of hours to days] by having such robust central incident coordination at our fingertips. Not only was Rootly incredibly easy to set up, but the team really took the time to understand our needs and has continued to be actively engaged in building out functionality that our team has articulated as useful new features for our usecases.

We looked into a number of other incident tooling providers, but Rootly stood out as the only tool that would be broadly accessible to the organization (the integration with Slack has really helped us democratize incident creation), AND we have been able to provision the full organization with access to the tool at a reasonable price point.

Beyond functionality and accessibility to both technical and operational teams alike, the folks at Rootly are just a joy to work with. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

The tooling is just too smooth. When we actually encountered issues with integration or other functionality, the team was fast to help resolve. No complaints here! Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

We needed a central coordination space to navigate complex and urgent issues that arise at this (and any) startup. Rootly has provided us the tooling to allow us to respond quickly, hold the organization accountable to remediation, and save time in trying to coordinate in a single-use/single-team slack channel. Review collected by and hosted on G2.com.

Sean F.

Chief Information Officer

Mid-Market (51-1000 emp.)

2/2/2023

"Rootly simplifies our incident management"

5/5

What do you like best about Rootly?

Rootly makes incident management easier with it's Slack integration and they get the needs of a Saas platform incident management system. Review collected by and hosted on G2.com.

What do you dislike about Rootly?

We've been loving it so far and haven't come across any issues yet. Review collected by and hosted on G2.com.

What problems is Rootly solving and how is that benefiting you?

We do most of our comms and incident management on Slack anyway. Having Rootly deeply integrated with Slack meant that there was seamless communication between the teams during an incident and more focus can be put onto the resolution of the event rather than trying to update all stakeholders. Review collected by and hosted on G2.com.