--- title: Rootly Reviews meta\_title: 'Rootly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 97 reviews by the users' company size, role or industry to find out how Rootly works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 97 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Rootly Reviews & Product Details Visit Website Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. * * * Product Website Rootly Seller [Rootly](https://www.g2.com/sellers/rootly) Discussions [Rootly Community](https://www.g2.com/products/rootly/discuss) Languages Supported English Solution Type Best-of-Breed Overview by JJ Tang Show More ## Pricing Pricing provided by Rootly. ### Startup Starting at $1.00 1 user/mo Per Year [ View More Pricing Information ](https://www.g2.com/products/rootly/pricing) ## Rootly Integrations (43) What do users say about integrations? 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JN Johann N. VP of Engineering Mid-Market (51-1000 emp.) 7/23/2026 "Auto-Generated Postmortems and Smooth On-Call Handoffs" 4/5 What do you like best about Rootly? The retro/postmortem doc auto-generation is what I lean on the most, it pulls the incident timeline and key Slack context automatically, so nobody's stuck reconstructing what happened from memory the next day. On-call rotations and paging are simple to set up and. handoffs actually stick, we stopped dropping shifts the way we did with our old spreadsheet schedule Review collected by and hosted on G2.com. What do you dislike about Rootly? Having to manually add and remove people from schedule rotations is a pain. I’ve also had issues with some Slack/Rootly commands before, but the team addressed them quickly. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Rootly cuts down time to resolution by keeping paging, rotations, and incident response in one place, rather than having to chase people down manually. It also encourages a repeatable process instead of ad hoc firefighting, and the auto-generated retro docs build in accountability—there’s always a clear record of what happened and who owned what. Review collected by and hosted on G2.com. Show More Response from Adam Frank of Rootly [Editedit](https://www.g2.com/survey_responses/rootly-review-13150574/official_response/edit) Johann, thank you for writing this. Manual add and remove on rotation membership is fair and should be automated. Glad the retrospective generation is carrying its weight. Current UserValidated ReviewerIncentivizedSource: Seller invite AH Angelo H. Incident Management Practice Lead Mid-Market (51-1000 emp.) 7/27/2026 "Great Slack Integration, but Metrics and Reporting Need Easier Setup" 3.5/5 What do you like best about Rootly? I find Rootly’s integration with Slack really great, because it makes it easy to create incidents and keep everything in one place. Review collected by and hosted on G2.com. What do you dislike about Rootly? I do not like the metrics / reporting currently available or the not so easy to setup / use this feature. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Rootly is very good at listening to its customers and acting on suggestions and improvements. For example, the status page could be made more configurable, which they are currently attending to. Review collected by and hosted on G2.com. Show More Response from Adam Frank of Rootly [Editedit](https://www.g2.com/survey_responses/rootly-review-13168842/official_response/edit) Angelo, thank you for the review and for being direct. Reach out and let us know the three reports you would build first, that shapes what we prioritize. We always want to hear from you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/22/2026 "Flexible, Highly Configurable Platform with Helpful AI Incident Management" 4/5 What do you like best about Rootly? Configurability, it is very flexible. The new AI tools in incident management are very helpful also. Seems to have integrations to most of what we need as well. Review collected by and hosted on G2.com. What do you dislike about Rootly? We are not always made aware of new features in a timely manner and sometimes find that things we are looking for are already available under a config switch we could not access. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Our alert routing and incident response workflow. Giving the teams the ability to control their own alert routing allows us to intercept generic alerts wile letting team specific alerts route on down the pipe for their needs. Review collected by and hosted on G2.com. Show More Response from Adam Frank of Rootly [Editedit](https://www.g2.com/survey_responses/rootly-review-13145323/official_response/edit) Thank you for this one. Discovering that something you needed was already shipped isn't something we want at all. We'll work to get you better updates. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 7/16/2026 "Intuitive UI and New Features That Simplify On-Call Shift Planning" 4/5 What do you like best about Rootly? UI, new features. On-call shifts planning. Review collected by and hosted on G2.com. What do you dislike about Rootly? Alerts vs Incidents. Closing incident does not close alert. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? It helps us to get know on multiple channels when some serious things happen. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/12/2025 "Smooth incident management with strong automation capabilities" 4/5 What do you like best about Rootly? Rootly makes incident management simple and efficient. I really like how easy it is to integrate with existing tools like Slack, Jira, and PagerDuty. The automated workflows save a lot of manual overhead and ensure our team follows consistent processes during incidents. The interface is clean, and setup was straightforward, even for a relatively small IT team like ours. Review collected by and hosted on G2.com. What do you dislike about Rootly? Occasionally, some of the deeper customizations require a bit of trial and error, and documentation can be improved in a few places. It’s not a blocker, but more real-world examples for advanced workflows would help us unlock even more value quickly. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Rootly helps us standardize and automate our incident management process. Before Rootly, our workflows during incidents were scattered across multiple tools and depended heavily on manual steps. With Rootly, we’ve automated incident creation, escalation paths, and notifications directly in Slack and Jira, which has saved us time and reduced human error. It’s also made postmortems much easier to generate, ensuring we can learn from each incident quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/12/2026 "Effortless and Responsive Integration with Slack" 4/5 What do you like best about Rootly? Very easy to use and responsive, connects with Slack Review collected by and hosted on G2.com. What do you dislike about Rootly? Often nagging behavior and inability to understand certain tasks - templates would make this better Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? They are enabling us to create and resolve incidents much faster and cohesively as a team - it also increased discoverability through Slack integration Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Michel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michel G.") MG Michel G. Staff Software Engineer Mid-Market (51-1000 emp.) 7/1/2024 "Convenient tool for incident management in slack with great features" 4/5 What do you like best about Rootly? A few things I like so far: - Easy to use with a great slack interface - Has an API which allows me to use Rootly's data when I eventually want to work with this data programatically - Although we don't use this feature, there's the ability to incorporate with JIRA which makes issue tracking for action items easier - Anytime I've found a bug I can work with rootly's support team to get the issue resolved quickly - Review collected by and hosted on G2.com. What do you dislike about Rootly? Not too many things to dislike, but things I would love: - More automation around incident retros - automating creating meetings based on participent's gmail calendar would be sick. Even though we have manditory retros with our workflow, those are often skipped, meaning we lose the valuable lessons learned during an incident. - This may be a limitation of slack, but a clearer UI demarkation of who is playing which role in an incident would help users' tell who is playing which role in an incident Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Acting as the hub to the incident management process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Colin F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colin F.") CF Colin F. Incident & Problem Manager Mid-Market (51-1000 emp.) 12/19/2023 "Excellent start, and rapidly maturing product" 4/5 What do you like best about Rootly? Rootly is an amazing beginning, and is getting better quickly. Each week they release updates, improvements and features that expand their capabilities, and it gets easier and easier to use. Initial implementation takes some work, but their team is there to help. The support they provide is excellent, and the troubleshooting is mostly fast, direct and responsive. I use the product for several hours a day, and have quickly become familiar with the feature set. It's made conversations about our incident system more powerful, provided data where it was needed most, and allows us the insight necessary to improve our processes. Review collected by and hosted on G2.com. What do you dislike about Rootly? The integrations with Confluence, Jira, PagerDuty and Slack are decent. There is room for improvement in all of them, but they get most tasks done and done right. Custom forms and fields are a weak point (they are available but take significant hand holding in the product to make effective), and the reporting systems are "fine", but once again require quite a bit of manual labor to build and maintain. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? It provides us with data where there was none, allowed us to standardize our process, and has increased the automations that let our incident response team focus on responding and not on managing a third party product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RS Raymond S. Enterprise (\> 1000 emp.) 2/5/2023 "Rootly - excellent incident management system" 4/5 What do you like best about Rootly? Rootly has significantly simplified and streamlined our incident management process. It's enabled us to automate a lot of manuaal tasks and ensure consistent incidents management. It allows us to easily build out our workflows and provide automations to our response team. It's also very helpful post incident, helping automate the post incident review process, building timelines and open action items. Review collected by and hosted on G2.com. What do you dislike about Rootly? Currently limited to 1 channel per incident. Occasionally we need multiple channels per incident. Aside from that's it been fantastic. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? Ensuring consistent incident management process and automating response tasks and note taking. This has significantly reduced the amount of manual workload creating channels and following tasks lists. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Wayne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wayne M.") WM Wayne M. Cloud Reliability Engineer Enterprise (\> 1000 emp.) 8/24/2022 "Rootly - A Great Journey so far." 4/5 What do you like best about Rootly? Using the Web UI of this tool is very easy to use. Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization. Review collected by and hosted on G2.com. What do you dislike about Rootly? Currently, configuring this tool as code with Terraform is a challenge. There isn't an easy way to find the correlation between the teams/services/workflows that they utilize. This aspect can frustrate engineers to where it may be better to configure a team's alert/incident workflow configuration via the Web UI. Review collected by and hosted on G2.com. What problems is Rootly solving and how is that benefiting you? It's easier to gather the correct folks for an incident that was triggered and to keep records of the important things discussed in the incident and store the information needed via Rootly tool itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Rootly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Rootly ](https://www.g2.com/products/rootly/discussions/new) GU Guest User What is Rootly - Manage Incidents on Slack used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for) [ View all Discussions ](https://www.g2.com/products/rootly/discuss) ## Pricing Options Pricing provided by Rootly. ### Startup Starting at $1.00 1 user/mo Per Year ### Essentials Starting at $20.00 1 user/mo ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/rootly/pricing) Rootly Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image") incident.io 4.8/5(231) [ Compare Now ](https://www.g2.com/compare/rootly-vs-incident-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fee150d0431684ec33dff3137c0246c4/firehydrant-firehydrant.png "Product Avatar Image") FireHydrant 4.5/5(143) [ Compare Now ](https://www.g2.com/compare/firehydrant-firehydrant-vs-rootly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-rootly) ##### ##### Rootly Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization Generative AI AI Text Generation AI Text Summarization Agentic AI - Incident Management Autonomous Task Execution Cross-system Integration [ View More Features ](https://www.g2.com/products/rootly/features) ## Top-Rated Alternatives [ ![incident.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "incident.io") incident.io 4.8/5(231) ](https://www.g2.com/products/incident-io/reviews) [ ![FireHydrant](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FireHydrant") FireHydrant 4.5/5(143) ](https://www.g2.com/products/firehydrant-firehydrant/reviews) [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ View All Alternatives ](https://www.g2.com/products/rootly/competitors/alternatives) ##### Categories on G2 [Incident Management](https://www.g2.com/categories/incident-management)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) ##### Explore More [Which sales coaching platforms are best for improving deal strategy and value messaging for enterprise reps?](https://www.g2.com/discussions/which-sales-coaching-platforms-are-best-for-improving-deal-strategy-and-value-messaging-for-enterprise-reps)[What cloud directory service do most startups switch to when they outgrow Google Workspace alone and need proper identity management without building it themselves?](https://www.g2.com/discussions/what-cloud-directory-service-do-most-startups-switch-to-when-they-outgrow-google-workspace-alone-and-need-proper-identity-management-without-building-it-themselves)[Which aviation MRO platforms are most trusted by maintenance engineers based on user reviews?](https://www.g2.com/discussions/which-aviation-mro-platforms-are-most-trusted-by-maintenance-engineers-based-on-user-reviews) [Best ATS app for recruiting in software industry](https://www.g2.com/discussions/best-ats-app-for-recruiting-in-the-software-industry)[What's the best sales engagement platform for small sales teams under 25 reps that need multi-channel outreach without enterprise complexity?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-small-sales-teams-under-25-reps-that-need-multi-channel-outreach-without-enterprise-complexity)[Pros and Cons Details](https://www.g2.com/products/rootly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)