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Compare PagerDuty and Rootly 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (63.8% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
$20.00 1 user/mo
PagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansRootly
Star Rating
(59)4.8 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansPagerDuty vs Rootly
When assessing the two solutions, reviewers found Rootly easier to use, set up, and administer. Reviewers also preferred doing business with Rootly overall.
- PagerDuty and Rootly both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Rootly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rootly over PagerDuty.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
Free Trial
PagerDuty
Free Trial is available
Rootly
Free Trial is available
Ratings
Meets Requirements
9.1
789
9.1
49
Ease of Use
8.6
796
9.3
49
Ease of Setup
8.3
422
8.8
44
Ease of Admin
8.5
409
9.0
43
Quality of Support
8.9
600
9.8
50
Has the product been a good partner in doing business?
8.9
347
9.7
43
Product Direction (% positive)
8.4
786
9.7
42
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
151
|
Verified
9.4
21
9.5
168
|
Verified
9.7
24
9.2
157
|
Verified
9.3
22
7.8
15
Not enough data
Management Tools
9.2
155
|
Verified
9.3
23
9.1
183
9.7
23
9.0
173
|
Verified
9.5
22
Generative AI
8.0
42
8.0
10
8.1
42
8.5
10
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
9.7
5
8.3
9
9.3
5
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Rootly are categorized as Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Rootly has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Computer Software
34.5%
Information Technology and Services
15.5%
Financial Services
15.5%
Gambling & Casinos
5.2%
Wholesale
3.4%
Other
25.9%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Rootly has no discussions with answers
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