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Compare PagerDuty and Rootly 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (60.9% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
$20.00 1 user/mo
PagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansRootly
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PagerDuty excels in its on-call scheduling capabilities, with users highlighting its robust scheduling engine that effectively manages complex rotations and last-minute overrides. This feature is particularly beneficial for teams needing to ensure critical alerts reach the right people promptly.
- Users say Rootly stands out for its seamless integration with Slack, which helps standardize incident management practices. Reviewers appreciate how this integration reduces context switching, allowing operations engineers to focus on resolving issues without bouncing between multiple tools.
- According to verified reviews, PagerDuty has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users commend its ability to handle alerts efficiently, which is crucial for minimizing downtime during incidents.
- Reviewers mention that Rootly provides a user-friendly experience, particularly when declaring incidents. Users find the prompts helpful for quickly defining key aspects like severity and roles, which can significantly reduce cognitive load during high-pressure situations.
- G2 reviewers highlight that while PagerDuty has a strong market presence, Rootly's focus on ease of use and support quality is noteworthy. Users have praised Rootly for its exceptional support, which they feel enhances their overall experience and helps them navigate the platform effectively.
- Users report that both platforms have their strengths, but PagerDuty's extensive feature set and higher number of reviews suggest a more established solution for incident management. However, Rootly's emphasis on visibility and consistency in team communication is a compelling advantage for teams heavily reliant on Slack.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
Free Trial
PagerDuty
Free Trial is available
Rootly
Free Trial is available
Ratings
Meets Requirements
9.1
789
9.2
55
Ease of Use
8.6
796
9.3
55
Ease of Setup
8.3
422
9.0
50
Ease of Admin
8.5
409
9.0
45
Quality of Support
8.9
600
9.8
56
Has the product been a good partner in doing business?
8.9
347
9.7
45
Product Direction (% positive)
8.4
786
9.8
48
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
151
|
Verified
9.4
21
9.5
168
|
Verified
9.7
24
9.2
157
|
Verified
9.3
22
7.8
15
Not enough data
Management Tools
9.2
155
|
Verified
9.4
24
9.1
183
9.6
29
9.0
173
|
Verified
9.5
23
Generative AI
8.0
42
8.0
10
8.1
42
8.5
10
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
9.4
6
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
9.7
5
8.3
9
9.3
5
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Rootly are categorized as Incident Management
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Rootly has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Computer Software
35.9%
Information Technology and Services
17.2%
Financial Services
14.1%
Gambling & Casinos
4.7%
Wholesale
3.1%
Other
25.0%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Rootly has no discussions with answers
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