# PagerDuty vs Rootly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in incident management, with users appreciating its ability to centralize alerts and streamline incident response. One user highlighted how it helps reduce downtime by alerting teams through multiple channels like phone calls, SMS, and emails, ensuring quick coordination during critical issues.
- **Users say** Rootly stands out for its user-friendly interface and high level of customization. Reviewers have noted that it is easy to configure and allows for the creation of specific workflows, which enhances productivity and makes the tool adaptable to various team needs.
- **According to verified reviews** , PagerDuty has a more extensive user base, reflected in its higher total number of reviews. This suggests a broader experience base, with many users praising its seamless API integration and intuitive mobile apps, which contribute to a smoother incident management process.
- **Reviewers mention** that Rootly offers a faster setup experience, with many users finding it straightforward to implement. The clean functionality and efficient navigation have been highlighted as key factors that make daily operations smoother for teams using Rootly.
- **G2 reviewers indicate** that while PagerDuty has a solid reputation for quality support, Rootly outshines it in this area, with users praising Rootly's responsive and helpful customer service. This support has been a significant factor for users who value assistance during their implementation and ongoing use.
- **Users report** that both products have their strengths, but PagerDuty's higher G2 Score reflects a more robust overall performance in incident management, while Rootly's focus on ease of use and customization appeals to teams looking for flexibility in their workflows.



| | PagerDuty | Rootly | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 954 | 69 | 
| **Largest Market Segment** | Mid-Market (43.4% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | $20.00 1 user/mo | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### Rootly

Pros:
- Ease of Use (10 reviews)
- Automation (7 reviews)

Cons:
- Integration Issues (3 reviews)
- Missing Features (3 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | Rootly | 
|---|---|---|
  | **Meets Requirements** | 9.1 (813 reviews) | 9.2 (58 reviews) | 
  | **Ease of Use** | 8.6 (821 reviews) | 9.3 (57 reviews) | 
  | **Ease of Setup** | 8.2 (447 reviews) | 8.9 (52 reviews) | 
  | **Ease of Admin** | 8.5 (413 reviews) | 9.0 (45 reviews) | 
  | **Quality of Support** | 8.9 (621 reviews) | 9.7 (59 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (350 reviews) | 9.7 (45 reviews) | 
  | **Product Direction (% positive)** | 8.4 (806 reviews) | 9.8 (51 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### Rootly

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user/mo

Description: For fast-growing companies that need a simple, purpose-built, opinionated incident response process.

Key Features:
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials

[Browse all 3 editions](https://www.g2.com/products/rootly/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **Rootly** | N/A | N/A |

#### Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.6/10 | 238 |
| **Rootly** | 9.2/10 | 38 |

#### Monitoring

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Constant Monitoring** | 9.2 (152 reviews) | 9.4 (21 reviews) | 
| **Timely Alerts** | 9.5 (181 reviews) ✓ Verified | 9.7 (25 reviews) | 
| **TIcket Accuracy** | 9.2 (162 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **AI Monitoring** | 8.1 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Ticket Assignment** | 9.2 (164 reviews) ✓ Verified | 9.4 (24 reviews) | 
| **Standardization** | 9.1 (188 reviews) | 9.6 (30 reviews) | 
| **Lifecycle Visualization** | 9.0 (177 reviews) ✓ Verified | 9.5 (23 reviews) | 

#### Generative AI

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | 8.0 (10 reviews) | 
| **AI Text Summarization** | 8.2 (44 reviews) | 8.5 (10 reviews) | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | 9.0 (5 reviews) | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (14 reviews) | 9.5 (7 reviews) | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (10 reviews) | 9.7 (5 reviews) | 
| **Decision Making** | 8.5 (10 reviews) | 9.4 (6 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 51 |
| **Rootly** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **System Integration** | 9.4 (44 reviews) | Not enough data | 
| **Alerting** | 9.7 (44 reviews) | Not enough data | 
| **Reporting** | 9.6 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **Rootly** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **Rootly** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **Rootly** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **Rootly** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | Rootly | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (5):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | Rootly | 
|---|---|---|
| **Small-Business** | 18.8% | 13.2% | 
| **Mid-Market** | 43.4% | 60.3% | 
| **Enterprise** | 37.9% | 26.5% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.0%
- **Computer Software:** 21.0%
- **Financial Services:** 5.8%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### Rootly

- **Computer Software:** 34.8%
- **Information Technology and Services:** 18.2%
- **Financial Services:** 15.2%
- **Gambling & Casinos:** 4.5%
- **Wholesale:** 3.0%
- **Retail:** 3.0%
- **Automotive:** 3.0%
- **Computer & Network Security:** 3.0%
- **Apparel & Fashion:** 1.5%
- **Consumer Services:** 1.5%
- **Other:** 12.1%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (774 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (119 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (717 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)

### Alternatives to Rootly

- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (774 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (418 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### Rootly

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-rootly)