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# PagerDuty vs Rootly Comparison - What are their main differences?

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Reviews

**PagerDuty** [

4.5/5(980)

](https://www.g2.com/products/pagerduty/reviews#reviews)

**Rootly** [

4.8/5(165)

](https://www.g2.com/products/rootly/reviews#reviews)

Pricing

**PagerDuty**
Free Trial

**Free Trial** 5 Users Per Month · Free

**Rootly**
Free Trial

**Starting at $1.00** 1 user/mo Per Year · Startup

**Pricing Insights**
from reviews

Time to Implement

**PagerDuty**
2 months

Based on 96 responses

**Rootly**
2 months

Based on 11 responses

Return on Investment

**PagerDuty**
12 months

Based on 75 responses

**Rootly**
6 months6 months sooner

Based on 9 responses

Perceived Cost

**PagerDuty**
$$$$$

**Rootly**
$$$$$

Average Discount

**PagerDuty**
9%

**Rootly**
16%7% more

Pros & Cons

**PagerDuty**
[
Alert Notifications (21)
](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1669004&qs=pros-and-cons#reviews)[
Alerting System (19)
](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1669302&qs=pros-and-cons#reviews)[
Alert Issues (12)
](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1666799&qs=pros-and-cons#reviews)[
Expensive (8)
](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1668679&qs=pros-and-cons#reviews)

**Rootly**
[
Ease of Use (10)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045487&qs=pros-and-cons#reviews)[
Automation (7)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045743&qs=pros-and-cons#reviews)[
Integration Issues (3)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045702&qs=pros-and-cons#reviews)[
Missing Features (3)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045385&qs=pros-and-cons#reviews)

Integrations

**PagerDuty**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-ec2.jpg "Product Avatar Image")

Amazon EC2

](https://www.g2.com/products/amazon-ec2/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19e82af715cd25220ff78b5c779730cf/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir.jpg "Product Avatar Image")

Amazon ECS-Optimized Amazon...

](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image")

Amazon EventBridge

](https://www.g2.com/products/amazon-eventbridge/reviews)[
View all
](https://www.g2.com/products/pagerduty/integrations)

**Rootly**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-elastic-container-service-amazon-ecs.jpg "Product Avatar Image")

Amazon Elastic Container...

](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9344d13e61e52378fa7636577a0dca7/atlan.png "Product Avatar Image")

Atlan

](https://www.g2.com/products/atlan/reviews)[
View all
](https://www.g2.com/products/rootly/integrations)

Screenshots

**PagerDuty**
 ![PagerDuty screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/152472/Screen-Shot-2020-10-26-at-9.12.07-AM.png)

**Rootly**
 ![Rootly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1590247/Slack-01.png)

Ratings

Meets Requirements

**PagerDuty**

9.1

9.1827

**Rootly**

9.3

9.3142

Ease of Use

**PagerDuty**

8.6

8.6835

**Rootly**

9.2

9.2141

Ease of Setup

**PagerDuty**

8.2

8.2461

**Rootly**

8.8

8.8130

Ease of Admin

**PagerDuty**

8.5

8.5421

**Rootly**

9.1

9.186

Quality of Support

**PagerDuty**

8.8

8.8634

**Rootly**

9.5

9.5131

Has the product been a good partner in doing business?

**PagerDuty**

8.9

8.9358

**Rootly**

9.6

9.687

Product Direction (% positive)

**PagerDuty**

8.4

8.4817

**Rootly**

9.9

9.9113

Features

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.7

246

9.2

119

Monitoring

Constant Monitoring

9.2

154

9.5(won by 0.3)

31

Timely Alerts

9.5

187

|

Verified

9.9(won by 0.4)

62

TIcket Accuracy

9.2(won by 0.1)

163

|

Verified

9.1

33

AI Monitoring

8.1

18

9.3(won by 1.2)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Notifications

10.0(tied score)

6

10.0(tied score)

19

Mobile Alerts

Not enough data

8.5(won by default)

8

Real-Time Monitoring

Not enough data

10.0(won by default)

5

Email Alerts

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.2(won by 0.2)

165

|

Verified

9.0

31

Standardization

9.1

190

9.7(won by 0.6)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Lifecycle Visualization

9.0

177

|

Verified

9.6(won by 0.6)

34

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

AI Text Generation

8.1

43

8.4(won by 0.3)

15

AI Text Summarization

8.2

44

8.9(won by 0.7)

18

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

7.6

11

9.2(won by 1.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-step Planning

7.8

10

9.5(won by 1.7)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Cross-system Integration

8.6

13

9.6(won by 1.0)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Adaptive Learning

8.5

10

8.6(won by 0.1)

7

Natural Language Interaction

8.7

10

9.5(won by 0.8)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

8.8

10

9.2(won by 0.4)

8

Decision Making

8.5

10

9.3(won by 0.8)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Third-Party Integrations

Not enough data

9.0(won by default)

23

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

8.3

6

8.6(won by 0.3)

25

Issue Management

Not enough data

10.0(won by default)

5

Workflow Management

Not enough data

7.2(won by default)

9

Ticket Management

Not enough data

9.7(won by default)

6

On Call Scheduling

Not enough data

9.2(won by default)

22

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Workload Automation[Hide 19 FeaturesShow 19 Features](javascript:void(0);)

9.2

56

Not enough data

Automation

Scalability

9.5(won by default)

51

Not enough data

Intelligent Automation

9.5(won by default)

49

Not enough data

Workload Processing

Feature Not Available

Not enough data

Administration

Administration Console

9.7(won by default)

50

Not enough data

Workflow Management

9.6(won by default)

50

Not enough data

IT Issue Identification

9.7(won by default)

50

Not enough data

Proactive Workflow

9.6(won by default)

49

Not enough data

Error Alerts

9.5(won by default)

48

Not enough data

Service Management

9.8(won by default)

48

Not enough data

Functionality

Job Scheduling

9.6(won by default)

49

Not enough data

API / Integrations

9.6(won by default)

49

Not enough data

Integrations

9.6(won by default)

49

Not enough data

Agentic AI - Workload Automation

Autonomous Task Execution

8.0(won by default)

5

Not enough data

Multi-step Planning

8.7(won by default)

5

Not enough data

Cross-system Integration

8.0(won by default)

5

Not enough data

Adaptive Learning

8.7(won by default)

5

Not enough data

Natural Language Interaction

8.3(won by default)

5

Not enough data

Proactive Assistance

9.0(won by default)

5

Not enough data

Decision Making

9.0(won by default)

5

Not enough data

AIOps Platforms[Hide 28 FeaturesShow 28 Features](javascript:void(0);)

9.5

59

Not enough data

Functionality

Artificial Intelligence

9.6(won by default)

37

Not enough data

Machine Learning

9.5(won by default)

35

Not enough data

Systems Monitoring

9.7(won by default)

37

Not enough data

IT Monitoring

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Issue Resolution

Root Cause Identification

9.6(won by default)

37

Not enough data

Proactive Identification

9.6(won by default)

36

Not enough data

Resolution Guidance

9.8(won by default)

39

Not enough data

Management

System Integration

9.2(won by default)

50

Not enough data

Alerting

9.6(won by default)

52

Not enough data

Reporting

9.4(won by default)

40

Not enough data

Generative AI

AI Text Generation

9.2(won by default)

6

Not enough data

AI Text Summarization

8.9(won by default)

6

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AIOps Platforms

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Root Cause Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Application Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Aggregation

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

9.6

48

Not enough data

ServiceNow Apps

ServiceNow Integration

9.6(won by default)

42

Not enough data

Value

9.6(won by default)

41

Not enough data

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

8.3

35

Not enough data

Generative AI

AI Text Generation

8.3(won by default)

31

Not enough data

Agentic AI - IT Alerting

Autonomous Task Execution

8.5(won by default)

10

Not enough data

Multi-step Planning

8.2(won by default)

10

Not enough data

Cross-system Integration

9.0(won by default)

10

Not enough data

Adaptive Learning

8.0(won by default)

9

Not enough data

Natural Language Interaction

7.8(won by default)

9

Not enough data

Proactive Assistance

8.5(won by default)

9

Not enough data

Decision Making

8.3(won by default)

9

Not enough data

Runbook Automation[Hide 23 FeaturesShow 23 Features](javascript:void(0);)

8.4

10

Not enough data

Automation Support - Runbook Automation

Common Tool Integration

9.0(won by default)

10

Not enough data

Scripting Language Support

8.1(won by default)

8

Not enough data

Routine Task Automation

7.4(won by default)

9

Not enough data

Automated Task Notifications

8.8(won by default)

8

Not enough data

Error Management - Runbook Automation

Runbook Procedure Updates

8.8(won by default)

7

Not enough data

Recovery Options

7.9(won by default)

8

Not enough data

Error Management in Automation

7.9(won by default)

8

Not enough data

Customization - Runbook Automation

Runbook Customization

7.6(won by default)

7

Not enough data

Workflow Customization

8.3(won by default)

8

Not enough data

Incident Response Customization

9.0(won by default)

7

Not enough data

Compliance and Reporting - Runbook Automation

Security Management

8.8(won by default)

7

Not enough data

Compliance Standards Adherence

8.1(won by default)

8

Not enough data

Reporting and Auditing

8.3(won by default)

8

Not enough data

Performance - Runbook Automation

Self-Service for Non-IT Staff

8.5(won by default)

8

Not enough data

Team Collaboration Enhancement

8.5(won by default)

8

Not enough data

Load Handling Performance

8.6(won by default)

7

Not enough data

Agentic AI - Runbook Automation

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI SRE Tools[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

8.6

10

Reliability Objectives & Service Operations - AI SRE Tools

Intelligent On-Call Workflows

Not enough data

8.1(won by default)

6

Error Budget Tracking

Not enough data

8.1(won by default)

8

SLI & SLO Management

Not enough data

8.3(won by default)

8

Service Health Modeling & Reporting

Not enough data

Not enough data

AI Detection & Signal Quality - AI SRE Tools

Adaptive Anomaly Detection

Not enough data

7.3(won by default)

8

Alert Correlation & Noise Reduction

Not enough data

7.9(won by default)

8

Cross-Telemetry Correlation

Not enough data

Not enough data

Change-Aware Detection

Not enough data

Not enough data

Investigation & Root Cause Analysis - AI SRE Tools

Guided Incident Investigation

Not enough data

9.2(won by default)

8

AI Root Cause Analysis

Not enough data

9.2(won by default)

8

Live Debugging in Production

Not enough data

Not enough data

Runtime-Verified Root Cause Analysis

Not enough data

Not enough data

Automation & Platform Controls - AI SRE Tools

Automated Runbook & Workflow Execution

Not enough data

9.2(won by default)

8

Human-in-the-Loop Remediation

Not enough data

9.2(won by default)

8

Integration, APIs & Secure Access Controls

Not enough data

9.7(won by default)

6

AI-Assisted Code Fix Generation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")](https://www.g2.com/products/pagerduty/reviews)

PagerDuty

Small-Business(50 or fewer emp.)

19.3%

Mid-Market(51-1000 emp.)

43.3%

Enterprise(\> 1000 emp.)

37.4%

[![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews)

Rootly

Small-Business(50 or fewer emp.)

12.8%

Mid-Market(51-1000 emp.)

57.3%

Enterprise(\> 1000 emp.)

29.9%

Small-Business

(50 or fewer emp.)

19.3%

12.8%

Mid-Market

(51-1000 emp.)

43.3%

57.3%

Enterprise

(\> 1000 emp.)

37.4%

29.9%

Reviewers' Industry

[![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")](https://www.g2.com/products/pagerduty/reviews)
PagerDuty

Information Technology and Services

23.1%

Computer Software

21.1%

Financial Services

5.7%

Internet

5.2%

Retail

3.5%

Other

41.4%

[![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews)
Rootly

Computer Software

32.0%

Information Technology and Services

20.7%

Financial Services

10.7%

Computer & Network Security

6.0%

Gambling & Casinos

2.7%

Other

28.0%

FAQs

## PagerDuty vs Rootly FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between PagerDuty vs Rootly?

Rootly stands out for its higher reviewer satisfaction scores in both Ease of Setup and Quality of Support compared to PagerDuty, while PagerDuty has a larger review base and is more established in the market.

| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | [Rootly](https://www.g2.com/products/rootly/reviews) |
| --- | --- |
| 4.5/5 (972 reviews) | 4.7/5 (97 reviews) |
| Mid-Market | Mid-Market |
| 8.2 | 8.8 |
| 8.9 | 9.7 |
| Reliable alerting and broad integrations | Ease of use and exceptional customer support |

### How do the pricing models of PagerDuty and Rootly compare?

Rootly is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **PagerDuty:** Reviewers frequently mention that PagerDuty can become expensive as teams scale, with several noting that advanced features are locked behind higher pricing tiers.
- **Rootly:** Reviewers consistently highlight Rootly's competitive pricing and strong value, with many describing it as well-priced compared to competitors and a "no-brainer" ROI for engineering teams.
- **Switching reasons:** In recent reviews, buyers cite Rootly's lower cost and more flexible pricing as a key reason for switching from other incident management platforms.

### What are the best alternatives to PagerDuty and Rootly?

The top three alternatives to PagerDuty and Rootly are incident.io, Dynatrace, and SolarWinds IT Incident Response Squadcast.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972) | Mid-Market | Reviewers note high cost for advanced features | Reliable alerting and broad integrations |
| [Rootly](https://www.g2.com/products/rootly/reviews) | 4.7/5 (97) | Mid-Market | Consistently described as competitively priced | Ease of use and exceptional customer support |
| [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231) | Mid-Market | — | Modern incident management workflows |
| [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366) | Enterprise | — | Comprehensive monitoring and automation |
| [SolarWinds IT Incident Response Squadcast](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310) | Mid-Market | — | Integrated IT incident response |

### Which Incident Management features should I prioritize when comparing PagerDuty and Rootly?

Buyers should prioritize integrations, ease of use, automation, customer support, and workflow customization when comparing PagerDuty and Rootly.

- **Integrations:** PagerDuty's Slack integration is cited in 88 reviews, Jira in 25, and Datadog in 15; Rootly's Slack integration is cited in 63 reviews, Jira in 16, and PagerDuty in 12.
- **Ease of Use:** PagerDuty scores 8.6; Rootly scores 9.1, with 19 all-time mentions for ease of use.
- **Automation:** Rootly has 11 all-time mentions for automation features, while PagerDuty reviewers highlight automation and AIOps capabilities in recent reviews.
- **Customer Support:** PagerDuty scores 8.9; Rootly scores 9.7, with 14 all-time mentions for customer support.
- **Workflow Customization:** Rootly is frequently praised for customizable workflows and flexibility (6 all-time mentions), while PagerDuty is noted for robust but sometimes complex escalation policies.

### What are the pros and cons of PagerDuty vs Rootly?

Rootly's headline strength is ease of use and customer support, while PagerDuty is recognized for reliable alerting and broad integrations.

- **PagerDuty strengths:** Reliable alerting, broad integrations (Slack: 88 mentions, Jira: 25, Datadog: 15), robust escalation policies, and automation features.
- **PagerDuty trade-offs:** Reviewers frequently cite high cost as teams scale, complexity in initial setup and advanced configurations, and some UI challenges.
- **Rootly strengths:** Ease of use (19 mentions), customer support (14 mentions), Slack integration (14 mentions), automation (11 mentions), flexibility (6 mentions), and customizable workflows.
- **Rootly trade-offs:** Reviewers note some feature gaps, integration issues (4 mentions), and a learning curve for advanced workflow customization.

### Is PagerDuty or Rootly better for small businesses?

Rootly is the better fit for small businesses, with reviewers highlighting its ease of use, competitive pricing, and strong support for smaller teams.

- **PagerDuty:** Largest segment is Mid-Market; reviewers note that costs can escalate for small teams and advanced features are often locked behind higher pricing tiers.
- **Rootly:** Largest segment is Mid-Market; reviewers from small businesses consistently praise Rootly's intuitive setup, affordable pricing, and responsive support, making it accessible for smaller organizations.

### Which Incident Management platform has better integrations?

PagerDuty is favored for integrations, with more reviewer-cited integration mentions and broader third-party tool coverage.

- **PagerDuty:** Slack integration cited in 88 reviews, Jira in 25, Datadog in 15; reviewers highlight the breadth of integrations as a key strength.
- **Rootly:** Slack integration cited in 63 reviews, Jira in 16, PagerDuty in 12; reviewers praise the Slack-native experience and customizable integrations, but note some integration issues and feature gaps.

### How do PagerDuty and Rootly compare on customer support?

Rootly leads PagerDuty in Quality of Support by a material margin, with a 0.8-point higher score (9.7 vs 8.9).

- **PagerDuty:** Reviewers describe support as generally responsive, but some note slower response times and a need for more proactive assistance.
- **Rootly:** Reviewers consistently praise Rootly's support team for fast response times, proactive engagement, and high customer satisfaction, with 14 all-time mentions for customer support.

### Which is easier to implement, PagerDuty or Rootly?

Rootly is rated higher for Ease of Setup, with a 0.6-point advantage over PagerDuty (8.8 vs 8.2).

- **PagerDuty:** Reviewers describe setup as straightforward for basic use cases but note complexity and a learning curve for advanced configurations and integrations.
- **Rootly:** Reviewers consistently highlight easy and fast setup, with many stating they were able to onboard teams quickly and found the process intuitive, supported by 6 all-time mentions for easy setup.

### Which product has better Integrations?

PagerDuty is favored for integrations, with more reviewer-cited integration mentions and broader tool coverage.

- **PagerDuty:** Slack integration cited in 88 reviews, Jira in 25, Datadog in 15; reviewers highlight the breadth and reliability of integrations as a core strength.
- **Rootly:** Slack integration cited in 63 reviews, Jira in 16, PagerDuty in 12; reviewers praise the Slack-native integration and flexibility, but note some integration issues and feature gaps.

Alternatives

**PagerDuty Alternatives**

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Dynatrace
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incident.io
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**Rootly Alternatives**

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incident.io
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xMatters
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