--- title: Rootly Reviews meta_title: 'Rootly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Rootly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 74 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Rootly Reviews **Vendor:** Rootly **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 74 ## About Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. ## Rootly Pros & Cons **What users like:** - Users appreciate the **ease of use** with Rootly, seamlessly integrating into Slack and enhancing incident management effortlessly. (19 reviews) - Users admire Rootly's **exceptional customer support** , noting the team's proactive assistance and seamless communication throughout the process. (14 reviews) - Users praise the **Slack integration** of Rootly for enhancing real-time collaboration and minimizing context switching. (14 reviews) - Users praise Rootly for its **seamless automation** which simplifies incident management and enhances team collaboration and efficiency. (11 reviews) - Users love Rootly's **seamless integrations** , which simplify workflows and enhance collaboration with existing tools like Slack and Jira. (11 reviews) - Customer Satisfaction (6 reviews) - Users appreciate the **easy setup** of Rootly, enabling quick onboarding and efficient integration with existing tools. (6 reviews) - Flexibility (6 reviews) - Intuitive (6 reviews) - Efficiency (5 reviews) **What users dislike:** - Users identify **feature issues** with Rootly, particularly in analytics, reporting, and custom forms that need improvement. (5 reviews) - Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors. (4 reviews) - Users note the **missing features** in Rootly, particularly lacking out-of-the-box integrations and automation options. (4 reviews) - Users find Rootly's **initial setup complexity** challenging, especially for smaller teams without DevOps expertise. (3 reviews) - Users highlight **limited features** , like needing multiple channels per incident and complex workflows, which can hinder usability. (3 reviews) - Users note a **lack of tutorials** for advanced workflows, leading to trial-and-error in customizations. (2 reviews) - Limited Customization (2 reviews) - Users experience **notification overload** in Slack during incidents, leading to frustration and distraction from critical tasks. (2 reviews) - Users feel that the **overwhelming options** in Rootly can lead to confusion and notification overload during incidents. (2 reviews) - Template Issues (2 reviews) ## Rootly Discussions - [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for) - [View Rootly pricing details and edition comparison](https://www.g2.com/products/rootly/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A24%3A25+-0500&secure%5Bsession_id%5D=6c7ae073-d7d6-4c59-8bb2-632b027a19a1&secure%5Btoken%5D=2b22514c2615c4272332652513528d9d63d2ba178ad1e4780dd94da3a6dbbcc9&format=llm_user) ## Rootly Integrations - [Amazon Elastic Container Service (Amazon ECS)](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [MongoDB Atlas](https://www.g2.com/products/mongodb-atlas/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Rootly Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top Rootly Alternatives - [incident.io](https://www.g2.com/products/incident-io/reviews) - 4.8/5.0 (199 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews)