Rootly Reviews & Product Details

Very scalable to the size of organisation, with lots of automation possibilities from straightforward to complex conditions and lots of exceptions. Great use for several teams with different approach, size and other criteria .

Seamless integration with Slack, Jira, Pagerduty. Easy to create/resolve incidents with least manual work expected.

Advanced automation is very time saving on manual processes and checklists.

UI made as easy and understandable as possible, so continuous improvements and flawless changes into configuration are made smoothly.

Quick response team for any sorts of questions, from configuration to new feature request. Review collected by and hosted on G2.com.

By digging in deep into configurations there is a need to remember several dependencies created, which is probably the case for every complex tool.

Learning all sorts of possibilities takes some time.

After initial configuration is set, it grows on the go once new possibilities are discovered.

The nice part about setting it up is amount of documentation for connecting various tools. Review collected by and hosted on G2.com.

Rootly has significantly simplified and streamlined our incident management process. It's enabled us to automate a lot of manuaal tasks and ensure consistent incidents management. It allows us to easily build out our workflows and provide automations to our response team. It's also very helpful post incident, helping automate the post incident review process, building timelines and open action items. Review collected by and hosted on G2.com.

Currently limited to 1 channel per incident. Occasionally we need multiple channels per incident. Aside from that's it been fantastic. Review collected by and hosted on G2.com.

Rootly has been a great asset in reducing the manual overhead of managing security incidents. It's extensive list of integrations means that we're quickly able to write automations for nearly all our existing internal tool suite, managing the entire lifetime of our incidents. These automations have saved us huge amounts of time, allowing us to focus on investigation and case quality rather than updating Jira tickets and managing Slack channels.

The Rootly API has been fantastic to deal with - it's allowed us to further integrate with our existing systems, allowing us to orchestrate changes in Rootly incidents. In our unusual use-case, being able to customise Rootly to our requirements and externally trigger changes has further minimised the manual incident management that must be done.

The Rootly team has been very receptive to our feature requests and is always willing to help improve our experience with our unusual use case. They've been very fast in developing and shipping changes to meet our project requirements and always make time to help us out as quickly as possible. Review collected by and hosted on G2.com.

Nothing to really call out here - the product was intended mainly for Site Reliability Engineering, however the Rootly team have been very open to feedback and willing to implement changes to fit our security incident management requirements. Review collected by and hosted on G2.com.

Rootly makes running incidents in slack easy so you can concentrate on fixing the incident. Rootly has been a critical help and responsive in helping to create and manage incidents through slack. Review collected by and hosted on G2.com.

I love everything about Rootly. Rootly has been a great partner to work with from the beginning. Rooltly has always listened to our feedback and has provided fixes when necessary. Review collected by and hosted on G2.com.

I've looked at the competition Rootly stood out from the rest. They help us drive consistency in the incident response process and are used universally by the company, not just by engineers. Everyone raves about it.

They plugged seamlessly into our process. They worked with the integrations that were central to how we worked. They help drive focus and speed when it comes to incidents. As a result, we've seen our MTTR significantly drop.

The team acts more as reliability advisor than just a vendor. I haven't seen this before and is refreshing. Review collected by and hosted on G2.com.

Rootly is truly critical infrastructure for us. It has at the foundation of how we provide reliable services to our customers. Not that we would but because of how engrained Rootly is throughout the whole organization it would be very difficult to move off. Review collected by and hosted on G2.com.

Easy to use, Configurable, Automation. nothing else Review collected by and hosted on G2.com.

Coaching people to use it, nothing else t Review collected by and hosted on G2.com.

The flexibility of Rootly's workflows has allowed us to create a handful of solutions for problems that are unique to our company. We have been able to use Rootly to design solutions that fit the needs of our internal teams, reducing cognitive overhead and increasing consistency in how we manage incidents. The number of integrations that Rootly provides with other software vendors increases every week, and this helps to create automation around tasks we perform during incidents. Review collected by and hosted on G2.com.

Many of the user interfaces within the Rootly web admin are overwhelming and confusing. I do hope that the Rootly product will improve its UIs over time, with more consistency and usability. Review collected by and hosted on G2.com.

I greatly appreciate the responsiveness of the Rootly team. We were replicating an existing process in Rootly, so often when we identified an issue, it would end up being a blocker for us. Rootly was very attentive and quick to help us through each step and added functionality to address our rather specific needs. It can't be understated how helpful it is that those blockers are addressed so quickly to keep us moving. Review collected by and hosted on G2.com.

There are still some outstanding issues in Rootly, but based on prior experience, I expect they'll be fixed soon. One problem we seem to hit occasionally is that race conditions can exist in Rootly. This causes some pain and we have to be very careful to watch out for them. Review collected by and hosted on G2.com.

A few things stood out about Rootly. Adopting the solution was made easy by the product and team behind it. Took us days instead of weeks when we looked at other potential options. Rootly's product development speed is extremely fast and have been able to turn around custom requests in a matter of hours. We've been able to truly view them as a partner, and that was important as our incident management program continues to evolve. Review collected by and hosted on G2.com.

Not much to dislike, I wish they had a bit more documentation around some features but they are extremely responsive whenever we have questions. Review collected by and hosted on G2.com.

Using the Web UI of this tool is very easy to use.

Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization. Review collected by and hosted on G2.com.

Currently, configuring this tool as code with Terraform is a challenge. There isn't an easy way to find the correlation between the teams/services/workflows that they utilize. This aspect can frustrate engineers to where it may be better to configure a team's alert/incident workflow configuration via the Web UI. Review collected by and hosted on G2.com.