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Compare Rootly and incident.io 
Featured Products
At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
Free 5 Users
Rootly
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansincident.io
Star Rating
(179)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansRootly vs incident.io
When assessing the two solutions, reviewers found incident.io easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Rootly and incident.io both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, Rootly and incident.io provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of incident.io over Rootly.
Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
Rootly
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
9.2
55
9.2
138
Ease of Use
9.3
55
9.5
142
Ease of Setup
9.0
50
9.2
90
Ease of Admin
9.0
45
9.3
74
Quality of Support
9.8
56
9.8
129
Has the product been a good partner in doing business?
9.7
45
9.7
73
Product Direction (% positive)
9.8
48
10.0
131
Features by Category
Monitoring
9.4
21
8.8
91
9.7
24
9.4
97
9.3
22
9.2
94
Not enough data
Not enough data
Management Tools
9.4
24
8.9
97
9.6
29
9.4
98
9.5
23
9.3
100
Generative AI
8.0
10
8.2
55
8.5
10
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.9%
Information Technology and Services
17.2%
Financial Services
14.1%
Gambling & Casinos
4.7%
Wholesale
3.1%
Other
25.0%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Alternatives
Discussions
Rootly has no discussions with answers
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
What do you like most about incident.io for incident management, and what could be improved?
1 Comment
JI
I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one...Read more
incident.io has no more discussions with answers
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