Link copied to clipboard # Rootly vs incident.io Comparison - What are their main differences? Share [ Export ](/compare/rootly/incident-io/export.csv) Rootlyincident.io[+ Add Product](#) Pricing **Rootly** Free Trial **Starting at $1.00** 1 user/mo Per Year · Startup **Starting at $20.00** 1 user/mo · Essentials **Contact Us** Per Year · Enterprise **incident.io** Free Trial **Free** 5 Users · Basic **Starting at $15.00** 1 User Per Month · Team **Starting at $25.00** 1 User Per Month · Pro **Contact Us** Per Year · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Rootly** $$$$$ **incident.io** $$$$$ Average Discount **Rootly** 16%5% more **incident.io** 11% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Rootly** 6 months Based on 100 responses **incident.io** 6 months Based on 100 responses Return on Investment **Rootly** 6 months Based on 100 responses **incident.io** 6 months Based on 100 responses **Pros & Cons** from reviews **Rootly** [ Ease of Use (10) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045487&qs=pros-and-cons#reviews)[ Automation (7) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045743&qs=pros-and-cons#reviews)[ Integration Issues (3) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045702&qs=pros-and-cons#reviews)[ Missing Features (3) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045385&qs=pros-and-cons#reviews) **incident.io** [ Ease of Use (29) ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons#reviews)[ Customer Support (27) ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490039&qs=pros-and-cons#reviews)[ Missing Features (8) ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490484&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1489832&qs=pros-and-cons#reviews) Integrations **Rootly** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") Datadog ](https://www.g2.com/products/datadog/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox-paper.png "Product Avatar Image") Dropbox Paper ](https://www.g2.com/products/dropbox-paper/reviews)[ View all ](https://www.g2.com/products/rootly/integrations) **incident.io** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5765e8ebfaaec4a7a6c53da6d16e06d4/backstage.jpeg "Product Avatar Image") Backstage ](https://www.g2.com/products/backstage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") Datadog ](https://www.g2.com/products/datadog/reviews)[ View all ](https://www.g2.com/products/incident-io/integrations) Screenshots **Rootly** ![Rootly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1590247/Slack-01.png) **incident.io** ![incident.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457303/image.png) **Ratings** from reviews Meets Requirements **Rootly** **9.2** /10 Based on 159 responses **incident.io** **9.1** /10 Based on 173 responses Ease of Use **Rootly** **9.2** /10 Based on 158 responses **incident.io** **9.4** /10 Based on 179 responses Ease of Setup **Rootly** **8.8** /10 Based on 144 responses **incident.io** **9.1** /10 Based on 123 responses Ease of Admin **Rootly** **9.1** /10 Based on 89 responses **incident.io** **9.0** /10 Based on 100 responses Quality of Support **Rootly** **9.5** /10 Based on 142 responses **incident.io** **9.8** /10 Based on 165 responses Has the product been a good partner in doing business? **Rootly** **9.6** /10 Based on 90 responses **incident.io** **9.6** /10 Based on 99 responses Product Direction (% positive) **Rootly** **9.8** /10 Based on 129 responses **incident.io** **9.9** /10 Based on 159 responses **Features** ratings from reviews Incident Management **9.2** /10 Based on 140 responses **9.1** /10 Based on 144 responses AI SRE Tools **8.6** /10 Based on 10 responses **8.1** /10 Based on 15 responses IT Alerting Not enough data **8.1** /10 Based on 8 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 11.2% Mid-Market(51-1000 emp.) 55.6% Enterprise(\> 1000 emp.) 33.2% Small-Business(50 or fewer emp.) 11.2% Mid-Market(51-1000 emp.) 55.6% Enterprise(\> 1000 emp.) 33.2% Small-Business(50 or fewer emp.) 12.1% Mid-Market(51-1000 emp.) 65.1% Enterprise(\> 1000 emp.) 22.8% Small-Business(50 or fewer emp.) 12.1% Mid-Market(51-1000 emp.) 65.1% Enterprise(\> 1000 emp.) 22.8% **Reviewers' Industry** [![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews) Rootly Computer Software 31.5% Information Technology and Services 18.5% Financial Services 11.9% Computer & Network Security 6.5% Gambling & Casinos 2.4% Other 29.2% [![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews) incident.io Computer Software 24.6% Financial Services 24.2% Information Technology and Services 17.1% Marketing and Advertising 7.1% Retail 2.4% Other 24.6% Alternatives **Rootly Alternatives** ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant") [ FireHydrant ](/products/firehydrant-firehydrant/reviews) ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack") [ Better Stack ](/products/better-stack/reviews) ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") [ xMatters ](/products/xmatters/reviews) **incident.io Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant") [ FireHydrant ](/products/firehydrant-firehydrant/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") [ Opsgenie ](/products/opsgenie/reviews) ## Rootly vs incident.io FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Rootly vs incident.io? incident.io stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited support, while Rootly is praised for its ease of use and customer support. | [Rootly](https://www.g2.com/products/rootly/reviews) | [incident.io](https://www.g2.com/products/incident-io/reviews) | | --- | --- | | 4.7/5 (97 reviews) | 4.8/5 (231 reviews) | | Mid-Market | Mid-Market | | 8.8 | 9.1 | | 9.7 | 9.8 | | Ease of Use (19 all-time mentions) | Customer Support (41 all-time mentions) | ### How do the pricing models of Rootly and incident.io compare? incident.io is rated higher for value, with reviewers expressing greater satisfaction with its pricing and ROI compared to Rootly. - **Rootly:** Reviewers describe Rootly as "priced very well when looking at competing vendors" and highlight its competitive pricing for on-call alerting and shift scheduling. - **incident.io:** Reviewers consistently mention "fair pricing" and "good ROI" compared to PagerDuty, with several noting that the sales team is flexible and works to meet target price points. - **Switching reasons:** Multiple reviewers cite switching from PagerDuty and Opsgenie to incident.io for better value and tool consolidation. ### What are the best alternatives to Rootly and incident.io? The top 3 alternatives to Rootly and incident.io are PagerDuty, FireHydrant, and Opsgenie. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Rootly](https://www.g2.com/products/rootly/reviews) | 4.7/5 (97 reviews) | Mid-Market | Competitive pricing for on-call alerting and shift scheduling | Ease of Use (19 all-time mentions) | | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | Fair pricing and good ROI compared to PagerDuty | Customer Support (41 all-time mentions) | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Reliability and established incident management workflows | | [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | 4.5/5 (143 reviews) | Mid-Market | — | Automation and workflow flexibility | ### Which Incident Management features should I prioritize when comparing Rootly and incident.io? Buyers should prioritize integrations, automation, ease of use, customer support, and standardization when comparing Rootly and incident.io. - **Integrations:** Rootly: 11 all-time mentions; incident.io: 131 all-time mentions for Slack, 19 for Jira, 8 for Notion. - **Automation:** Rootly: 11 all-time mentions; incident.io: 10 all-time mentions for efficiency and automation features. - **Ease of Use:** Rootly: 19 all-time mentions, score 9.1; incident.io: score 9.4. - **Customer Support:** Rootly: 14 all-time mentions, score 9.7; incident.io: 41 all-time mentions, score 9.8. - **Standardization:** Both products are frequently cited for standardizing incident management processes, with incident.io showing higher all-time support mentions. ### What are the pros and cons of Rootly vs incident.io? Rootly's headline strength is ease of use, while incident.io's is customer support. - **Rootly strengths:** Ease of Use (19 all-time mentions), Customer Support (14), Slack Integration (14), Automation (11), Integrations (11), Flexibility (6), Intuitive (6), Efficiency (5), Customizability (4). - **Rootly trade-offs:** Feature Issues (5), Integration Issues (4), Missing Features (4), Complexity (3). - **incident.io strengths:** Customer Support (41 all-time mentions), Features (20), Efficiency (10), Implementation Ease (6). - **incident.io trade-offs:** Reviewers note a learning curve due to configurability and desire for more mature analytics and reporting features. ### Is Rootly or incident.io better for small businesses? incident.io is the better fit for small businesses, with reviewers highlighting its ease of onboarding and intuitive interface for smaller teams. - **Rootly:** Largest segment is Mid-Market; reviewers from startups and small teams praise its flexibility and support, but note initial setup can be complex for teams without dedicated DevOps resources. - **incident.io:** Largest segment is Mid-Market; recent reviews from small companies highlight simple onboarding, intuitive Slack integration, and suitability for small-medium teams. ### Which Incident Management platform has better integrations? incident.io is favored by reviewers for integrations, especially with Slack and Jira, and has higher all-time mention counts for these integrations. - **Rootly:** Slack (63 all-time mentions), Jira (16), PagerDuty (12). - **incident.io:** Slack (131 all-time mentions), Jira (19), Notion (8). ### How do Rootly and incident.io compare on customer support? incident.io and Rootly are at near-parity on Quality of Support, with incident.io scoring 9.8 and Rootly 9.7. - **Rootly:** Reviewers consistently highlight responsive, helpful support and strong onboarding experiences, with 14 all-time mentions for customer support. - **incident.io:** Reviewers cite "outstanding" and "top-notch" support, rapid response to feature requests, and proactive engagement, with 41 all-time mentions for customer support. ### Which is easier to implement, Rootly or incident.io? incident.io has a slight edge in Ease of Setup, scoring 9.1 versus Rootly's 8.8, but both are praised for straightforward onboarding. - **Rootly:** Reviewers describe setup as "very easy" and "straightforward," with some noting a learning curve for advanced workflow customization. - **incident.io:** Reviewers highlight "simple onboarding," "easy migration from Opsgenie," and "intuitive setup," with several noting the onboarding checklist and support team assistance. ### Which product has better Standardization? incident.io is more frequently cited for standardization in incident management processes. - **Rootly:** Standardization is cited as a benefit in recent reviews, with reviewers noting improved process consistency and automation, but with fewer all-time mentions than incident.io. - **incident.io:** Standardization is the most frequently mentioned feature, with reviewers consistently highlighting its role in enforcing structured, repeatable incident workflows and postmortem processes.