RingCentral Contact Center Reviews & Product Details

I like how easily I can reach someone who is very helpful and always pleasant at RingCentral Contact Center. It's nice that they fix our requests on the first call, which is super important with our busy work schedule. I find them to be the most helpful and they work well with other items I use. I appreciate that I can use RingCentral Contact Center on my phone, giving me the flexibility to move away from my desk and use it out of the office. The initial setup was very easy, and the phones were practically ready to work right out of the box, actually, I think they did work right out of the box. Review collected by and hosted on G2.com.

No complaints or suggestions for improvement. Review collected by and hosted on G2.com.

WIth Ring Central for what it is we used it at the time for on the desktop for my team and as a back up solution on the phone (in case power issues for our remote team) this allowed us to constantly have answering abilities Review collected by and hosted on G2.com.

Biggest issue bad bad bad numbers, this i can understand maybe its an A2P or Twilio, but it wasn't like this years prior we switched even before A2P became a thing, numbers i hear are even worse, i even went to a conference they had a booth at for Contact Centers and they didn't even show up yikes, but to be fair they have market brand share and solid branding and decent tech, but like everyone of these dialers they forget core functions in the name of innovation and go after Ai. Then one hand isn't talking to the other hand = disconnect poor user experience Review collected by and hosted on G2.com.

What I appreciate most about RingCentral Contact Center is the unified and intuitive nature of the platform. Calls, messages, customer interactions, and reporting are all brought together in a single place, making it much easier to stay organized and deliver a seamless customer experience.

Another aspect I value is its high level of customization. Workflows, dashboards, and routing rules can all be tailored to match your team’s specific needs, rather than being limited to a rigid setup. Additionally, the reporting features and real-time analytics are incredibly helpful for monitoring performance and quickly identifying areas that need improvement.

In summary, I find that RingCentral Contact Center enables teams to work more efficiently, remain connected, and offer a more consistent experience to customers. Review collected by and hosted on G2.com.

What I find challenging about RingCentral Contact Center is that the interface can be somewhat complex to navigate initially. With so many features and settings available, it takes a while to become completely familiar and comfortable with the platform.

Additionally, certain customizations or integrations are not as intuitive as I would expect, and there are times when I have to reach out to support to get specific configurations set up.

Overall, it’s a reliable tool, but the initial learning curve can be quite steep. Review collected by and hosted on G2.com.

I appreciate how RingCentral Contact Center makes staying in touch easy and quick, which is essential for my work as a Service Team Coordinator. The convenience of creating different teams for various positions and the seamless video connectivity are standout features for me. The ability to conduct meetings, talk, and do presentations through the video/meeting feature adds significant value, particularly being able to see individuals or multiple people in a meeting setting. The messaging system, along with the favorites and video features, enhances my communication processes greatly. I also found the initial setup of the RingCentral Contact Center remarkably easy, which is a huge plus. Overall, the convenience and functionality provided by these features contribute significantly to making my job more efficient. Review collected by and hosted on G2.com.

I experience performance issues with RingCentral Contact Center when using video features. Specifically, when I'm on a video call and attempt to share my screen, both the video and overall system start to lag, which can interrupt the flow of meetings and presentations. Review collected by and hosted on G2.com.

What we like best about RingCentral Contact Center is the stability of the platform combined with its cloud-native architecture. It provides reliable call handling, good scalability as usage fluctuates, and integrates well with other business systems. The centralized administration, reporting, and remote accessibility make it practical for a distributed team and reduce operational overhead compared to on-premise solutions. Review collected by and hosted on G2.com.

Some areas could be improved, particularly around reporting flexibility and the depth of customization available without professional services. Certain administrative tasks are not always intuitive, and troubleshooting complex call flows can take more time than expected. Additionally, support response times and clarity can vary depending on the issue, which can slow resolution in time-sensitive situations. Review collected by and hosted on G2.com.

The best thing about RingCentral Contact Center is its omnichannel communication—agents can seamlessly handle customer interactions across voice, email, chat, SMS, and social media in one unified platform. This makes customer service faster, more consistent, and highly adaptable. Review collected by and hosted on G2.com.

there is nothing as such that i disclike so far Review collected by and hosted on G2.com.

RingCentral Contact Center is valued for its all-in-one cloud platform, omnichannel support, easy scalability, and user-friendly interface. Users also appreciate its intelligent call routing, real-time analytics, CRM integrations, and reliability, making it well suited for remote and growing contact center teams. Review collected by and hosted on G2.com.

Complex setup for smaller teams, limited custom reporting, a learning curve for advanced features, and mixed support experiences—especially compared to more enterprise-focused competitors. Review collected by and hosted on G2.com.

They get back to you really fast, and can resolve any of your inquiries promptly Review collected by and hosted on G2.com.

So far, we have had no complaints or any issues with the service that they have been able to provide to our company, truly appreciated. Review collected by and hosted on G2.com.

Their response time is not too long. They assist efficiently. Review collected by and hosted on G2.com.

It could be faster but all good, they are efficient. Review collected by and hosted on G2.com.

The ease for users to get acclimated to the system Review collected by and hosted on G2.com.

The not being able to hang up the call in progressive mode is not good. Losing a callback because the customer doesn’t pick up. Review collected by and hosted on G2.com.