# Amazon Connect vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Amazon Connect excels in flexibility and scalability, allowing teams to quickly build and customize their cloud contact center. Users appreciate its seamless integration with AWS, which enhances overall functionality.
- **Users say** that RingCentral Contact Center shines in unifying customer interactions across multiple channels, leveraging AI-powered efficiency. This feature is particularly beneficial for businesses looking to streamline their communication processes.
- **Reviewers mention** that Amazon Connect offers a superior user experience, with high ratings for ease of use and setup. Many users highlight the intuitive onboarding process and the ability to implement features like automated calling at a lower cost.
- **According to verified reviews** , RingCentral Contact Center provides commendable customer support, with users noting the helpfulness and responsiveness of their support team. This is crucial for businesses that require quick resolutions to their requests.
- **G2 reviewers indicate** that Amazon Connect has a strong advantage in reporting and analytics capabilities, with users praising its detailed dashboards and session recording features that help in monitoring performance effectively.
- **Users highlight** that while RingCentral Contact Center is effective in managing customer interactions, it faces challenges in customization compared to Amazon Connect, which allows for more tailored solutions to fit specific business needs.



| | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 86 | 200 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.0 (68 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 9.1 (69 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.9 (40 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.8 (57 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.1 (60 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 64 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.5 (33 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 8.5 (19 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | Feature Not Available | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 8.8 (21 reviews) | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 9.0 (41 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 9.1 (23 reviews) | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 9.0 (20 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.1 (43 reviews) | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 

#### Administrative

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 9.4 (23 reviews) | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to RingCentral Contact Center (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 22.4% | 50.0% | 
| **Mid-Market** | 48.7% | 36.3% | 
| **Enterprise** | 28.9% | 13.7% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
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- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Infinity Platform](https://www.g2.com/products/avaya-infinity-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (102 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7334 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center)