--- title: RingCentral Contact Center Reviews meta\_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 218 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 218 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews & Product Details Visit Website RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. * * * Product Website RingCentral Contact Center Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingCentral Contact Center Community](https://www.g2.com/products/ringcentral-contact-center/discuss) Languages Supported English Solution Type All-in-One Overview by Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) ## RingCentral Contact Center Integrations (14) What do users say about integrations? Verified by RingCentral Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SlackNotify ](https://www.g2.com/products/slacknotify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Jean B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean B.") JB Jean B. General virtual assistant Small-Business (50 or fewer emp.) 3/21/2024 "User Friendly for inbound and outbound calls" 5/5 What do you like best about RingCentral Contact Center? Easy to use and add people to the software, caller ID feature for easy to recognize where calls and callers are from. The call transcripts are very clear and precise. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? The initial setup does not include the text message feature and requires additional steps in order to use it. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Making inbound and outbound calls is easy and the call transcripts are very precise allowing me to review my calls very clearly if there is information that I may have misheard during the call. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-9457964/official_response/edit) Hey Jean, thank you for your feedback! The Review Team is thrilled that you find our Contact Center user-friendly and effective for inbound and outbound calls. It is excellent that you enjoy the ease and convenience of features such as Caller ID and call transcripts. If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! Current UserValidated ReviewerSource: Organic Review from User Profile ![Carlos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos V.") CV Carlos V. Client success manager. Small-Business (50 or fewer emp.) 6/19/2024 "Great and easy for incoming and outgoing calls and text messages." 4.5/5 What do you like best about RingCentral Contact Center? Its easy and simple and friendly interface. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Whenever you need to get help from their support center or call center it is kind of tedious to get help. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Creating a point of contact for our customers and staff. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-9809708/official_response/edit) Hey Carlos, thank you for your feedback! The Review Team is proud that you find RingCentral Contact Center's interface effortless and user-friendly. Your comments and perspective are valuable as we continuously strive to improve our user experience. We would love to continue the conversation and learn more from you; please email us at review@ringcentral.com, and we will do what we can to help improve your experience. Thank you for choosing RingCentral to create a reliable point of contact for your customers and staff! We look forward to continuing to support you and your business by assisting in diminishing barriers you may come across and ensuring your exceptional experience by empowering your business. Current UserValidated ReviewerSource: Organic ![Steven D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven D.") SD Steven D. Logistics Coordinator Mid-Market (51-1000 emp.) 5/15/2024 "Best application ever" 5/5 What do you like best about RingCentral Contact Center? The thing I like the most about ring central is that facility to comunicat with anyone in america. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Sometines when I set my status do not disturb, i still got calls. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It is always making our life easy at work since we need to always get information from people on the logistics area, so it make comunication on point Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-9657653/official_response/edit) Hey Steven, thak you for your fantastic review! The Review Team is proud that our platform is streamlining your communications and making your work life easier, particularly in the logistics area where clear communication is essential. Regarding your experience with the "Do Not Disturb" feature, we encourage you to reach out to our Support Team for assistance; we will provide the link for your convenience below. If you wold like to share more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral! [See how RingCentral Contact Center improved](https://support.ringcentral.com/contact-support.html) Validated ReviewerSource: Organic ![John Steven W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Steven W.") JW John Steven W. Service Desk Analyst II Enterprise (\> 1000 emp.) 8/16/2023 "RingCentral Contact Center: Empower Your Agents to Deliver Exceptional Service" 4.5/5 What do you like best about RingCentral Contact Center? I like a lot of things about RingCentral Contact Center, but here are my top three favorites: Ease of use. RingCentral Contact Center is very easy to use, even for people who aren't familiar with contact center software. The interface is intuitive and well-designed, and the help documentation is comprehensive. Affordability. RingCentral Contact Center is very affordable, especially for small businesses. There are no upfront costs, and the monthly subscription fees are very reasonable. Scalability. RingCentral Contact Center is very scalable, so you can easily add or remove users as your business grows. You can also choose from a variety of plans to fit your needs, from a basic plan for small businesses to a more advanced plan for large enterprises. In addition to these three things, I also like that RingCentral Contact Center offers a wide range of features, such as: Inbound and outbound calling Call queues Interactive voice response (IVR) Chat Video conferencing Reporting and analytics These features make RingCentral Contact Center a powerful tool for businesses of all sizes. It can help you to improve your customer service, increase sales, and boost productivity. Overall, I think RingCentral Contact Center is a great option for businesses that are looking for an affordable, easy-to-use, and scalable contact center solution. I highly recommend it! Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I think RingCentral Contact Center is a great contact center solution overall, but there are a few things that I dislike about it: The reporting and analytics could be better. The reporting and analytics features in RingCentral Contact Center are not as comprehensive as I would like. It would be helpful to have more detailed reports on call metrics, customer satisfaction, and agent performance. The customization options are limited. RingCentral Contact Center is a very customizable solution, but there are some areas where the customization options are limited. For example, you can't change the look and feel of the interface, and you can't add custom fields to the contact database. The customer support could be better. I have had some mixed experiences with RingCentral customer support. Sometimes I have received very helpful support, but other times I have had to wait a long time for a response, or I have received a response that was not helpful. Overall, I think RingCentral Contact Center is a great contact center solution, but there are a few areas where it could be improved. I hope that RingCentral will continue to develop and improve their product in the future. Here are some additional things that I would like to see improved in RingCentral Contact Center: A better integration with other business applications, such as CRM and ERP systems. The ability to create custom workflows and automations. The ability to integrate with social media platforms. More training and support resources for users. I think that these improvements would make RingCentral Contact Center an even more powerful and versatile tool for businesses of all sizes. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center solves a variety of problems for businesses, including: Increased customer satisfaction. RingCentral Contact Center makes it easy for businesses to provide excellent customer service. Agents can use the software to quickly and easily resolve customer issues, and customers can easily get the information they need. This leads to increased customer satisfaction and loyalty. Improved efficiency. RingCentral Contact Center helps businesses to improve their efficiency by providing features such as call queues, IVR, and chat. These features allow businesses to handle more calls and customers more efficiently, which frees up agents to focus on more complex tasks. Reduced costs. RingCentral Contact Center is a cost-effective solution for businesses of all sizes. There are no upfront costs, and the monthly subscription fees are very reasonable. Additionally, RingCentral Contact Center offers a variety of features that can help businesses to save money, such as call recording and analytics. I am benefiting from RingCentral Contact Center in a number of ways, including: I am able to provide better customer service to my customers. RingCentral Contact Center makes it easy for me to quickly and easily resolve customer issues, and customers can easily get the information they need. This has led to increased customer satisfaction and loyalty. I am more efficient. RingCentral Contact Center helps me to handle more calls and customers more efficiently, which frees me up to focus on more complex tasks. This has allowed me to improve my productivity and save time. I am saving money. RingCentral Contact Center is a cost-effective solution for my business. There are no upfront costs, and the monthly subscription fees are very reasonable. Additionally, RingCentral Contact Center offers a variety of features that can help me to save money, such as call recording and analytics. Overall, I am very happy with RingCentral Contact Center. It has helped me to improve my customer service, increase my efficiency, and save money. I would highly recommend it to other businesses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AS amanpreet s. Mid-Market (51-1000 emp.) 11/10/2023 "very easy to use and the user interface is pretty good as well" 5/5 What do you like best about RingCentral Contact Center? the user interface is pretty good and the linking of it with job diva makes both of them better because we can directly make a call from job diva using ring central and as i use it daily because of my job it makes my job easy . implementing is also pretty easy. till now i didnt use the customer support but that must be great too. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? till now the only downgrade is adding contact Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? it solves the process of contacting the candidates that i have to reach out. Review collected by and hosted on G2.com. Show More Response from Ring Central of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-8856463/official_response/edit) Amanpreet, Thanks so much for taking the time to leave this review about your Contact Center experience. We're so pleased to hear that things are working as expected and that the implementation process was easy! Our team is always here to support you - please reach out if we can! Review@RingCentral.com Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Mid-Market (51-1000 emp.) 11/30/2023 "Good for small Offices" 3.5/5 What do you like best about RingCentral Contact Center? When I first used this Ring Central contact center, I was surprised because of the way it was being utilized at the company. I like that you can dial in-company extensions easily via directory display, I also like that there is a desktop, mobile, online and hard desk phones at your disposal. The implementation of its tiny IVR tree was surprisingly simple Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? This tool isn't ideal to manage a mid-size or larger contact center. It lacks reporting tools that are usable from an ad-hoc perspective. I haven't connected to it via API to use other software to read the data so I hope that is actually available for other users Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? The Contact Center is functional for our company because it was implemented via InContact. Ring Central was setup for the extension management, which I am not sure why it was setup initially that way, I inherited the setup. The features that are available and we use, do fulfill the main purpose: a very steady contact center, no glitches. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Small-Business (50 or fewer emp.) 7/27/2022 "RingCentral was fine, but we wanted to expand to something more professional" 2.5/5 What do you like best about RingCentral Contact Center? Ease of setup, ease of use. Availability to all of our employees. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Dialing out features and incoming call features were not very user friendly Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? no longer use this service - n/a Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-6904105/official_response/edit) Thank you for sharing your experience with RingCentral Contact Center. The Review Team is glad that the ease of setup and use benefited your team! We would love to better understand your feedback on desired feature abilities. To share more or continue the conversation, please email us at review@ringcentral.com. If you decide to revisit our services, we would love to discuss how we can better meet your needs! 7/28/2024 Validated ReviewerIncentivizedSource: G2 invite ![Arpit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arpit A.") AA Arpit A. Account Manager Mid-Market (51-1000 emp.) 2/22/2024 "Good Software for Audio and Video call." 4/5 What do you like best about RingCentral Contact Center? It is easy to use and user friendly. Texting and audio servces are really good Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? sometimes lags whenever network get changed. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It is connecting me with multiple active contractors on real time basis. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-9326676/official_response/edit) Arpit, thank you for sharing your experience with RingCentral Contact Center! The Review Team is glad to hear that you find our software easy to use and user-friendly and that you are enjoying the texting and audio services. It is great that our product is helping you connect with multiple active contractors in real-time. We understand the importance of efficient communication in your business operations, and we are committed to providing reliable solutions that meet your needs! If you would like to share more, please email us at review@ringcentral.com. Thank you for choosing RingCentral Contact Center; we appreciate you and your business! Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 4/20/2023 "Good features, Could be better" 3/5 What do you like best about RingCentral Contact Center? I like the ease of being able to communicate with clients, as well as my internal team. Easy to text from and send files through too when needed. Compared to vonage, Ring central allows me to do more in one place. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I dislike the limitations we have with setting up the phone tree. Specifically, the "Round Robin" function does not work to my liking. If I reject a call then it will continue to ring back to my line over and over until the call stops. This is a huge inconvenience! I've been told there is no work-around Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Com[pared to Vonage, we're able to do more! I like how easy it is to manage contacts, text customers, and display myself as available or unavailable. I'm able to get more work done efficiently and transfer calls internally based on who is available to chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LM Leah M. Small-Business (50 or fewer emp.) 7/14/2023 "Very easy to use product!" 5/5 What do you like best about RingCentral Contact Center? I love how it can be connected multiple places so calls are always accessible - it makes it much easier to work remotely if/when I need to! Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? There is nothing that stands out in my mind that I dislike about the RingCentral Contact Center. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It has helped with keeping our clients connected with us as well as connecting everyone in the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about RingCentral Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/discussions/new) GU Guest User • Last activity about 1 month ago How good is RingCentral? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-good-is-ringcentral) GU Guest User • Last activity about 1 month ago What is RingCentral Contact Center used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/ringcentral-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) RingCentral Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") JustCall 4.3/5(2,393) [ Compare Now ](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center) ##### ##### RingCentral Contact Center Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ringcentral-contact-center/features) ## 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