# JustCall vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that JustCall excels in user-friendliness, with many users highlighting its intuitive interface that makes managing calls and messages seamless. One user mentioned, "I like how JustCall is very easy to use and user-friendly," which contributes to its higher satisfaction ratings compared to RingCentral Contact Center.
- **Users say** that JustCall's integration capabilities are a significant advantage, allowing for streamlined communication across various platforms. A reviewer noted, "What I like best about JustCall is how it streamlines communication," which helps save time and keeps users organized, a feature that RingCentral Contact Center users find less emphasized.
- **According to verified reviews** , JustCall has a notably quicker implementation process, with users appreciating the real-time support available during onboarding. This contrasts with RingCentral Contact Center, where some users have expressed a desire for more efficient setup assistance.
- **Reviewers mention** that RingCentral Contact Center shines in its ability to unify customer interactions across multiple channels, with one user stating, "the best thing about RingCentral Contact Center is how it unifies customer interactions." This feature is particularly beneficial for businesses that require a multi-channel approach.
- **Users highlight** the quality of support from RingCentral Contact Center, noting that they can easily reach helpful representatives who resolve issues promptly. One user remarked, "It's nice that they fix our requests on the first call," showcasing a level of customer service that some JustCall users feel could be improved.
- **G2 reviewers indicate** that while JustCall has a higher overall satisfaction score, RingCentral Contact Center offers robust features for reporting and analytics, with users appreciating its detailed dashboards. However, JustCall's focus on ease of use and integration makes it a preferred choice for small businesses looking for straightforward solutions.



| | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 2,385 | 200 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | No pricing available | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | JustCall | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2155 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 8.8 (2203 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.7 (1929 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.6 (732 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.3 (1997 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (731 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2144 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 320 |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | 8.1 (9 reviews) | 
| **Ticket response user experience** | 8.0 (150 reviews) | 8.1 (8 reviews) | 
| **Workflow** | 7.9 (145 reviews) | 9.5 (11 reviews) | 
| **Response Automation** | 7.6 (146 reviews) | 9.5 (11 reviews) | 
| **SLA Management** | 7.5 (135 reviews) | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | 9.0 (10 reviews) | 
| **Ticket Collaboration** | 7.6 (133 reviews) | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | 9.2 (10 reviews) | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | 9.4 (9 reviews) | 
| **Email to Case** | 7.7 (132 reviews) | 9.8 (7 reviews) | 
| **Chat/Live Support** | 7.9 (142 reviews) | 9.6 (8 reviews) | 
| **Social Integration** | 7.2 (129 reviews) | 9.2 (6 reviews) | 
| **Voice** | 8.5 (141 reviews) | 9.5 (11 reviews) | 

#### Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | 7.9 (145 reviews) | 9.0 (15 reviews) | 
| **Customization ** | 7.8 (286 reviews) | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | 8.4 (149 reviews) | 9.4 (14 reviews) | 
| **Integration** | 8.3 (150 reviews) | 9.1 (11 reviews) | 
| **Reporting** | 8.1 (148 reviews) | 9.8 (11 reviews) | 
| **Dashboards** | 8.4 (148 reviews) | 9.7 (13 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **RingCentral Contact Center** | N/A | N/A |

#### Lead Facilitation

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 
| **Lead Follow-up** | 7.5 (54 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | Not enough data | 

#### Organization

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 
| **Data Entry** | Feature Not Available | Not enough data | 
| **Integrations / APIs** | Feature Not Available | Not enough data | 

#### Performance Analysis

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | Not enough data | 
| **Peformance Tracking** | 8.0 (56 reviews) | Not enough data | 

#### Sales Analysis

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 628 |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | 8.5 (9 reviews) | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 9.0 (583 reviews) ✓ Verified | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (545 reviews) ✓ Verified | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.1 (543 reviews) ✓ Verified | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | 7.5 (12 reviews) | 
| **Cross-system Integration** | 8.8 (14 reviews) | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | 8.2 (10 reviews) | 
| **Compliance Monitoring** | 9.4 (8 reviews) | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | 8.2 (11 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 58 |
| **RingCentral Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | 8.7 (54 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (52 reviews) | Not enough data | 
| **Lead Qualification** | 8.1 (53 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (53 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **RingCentral Contact Center** | N/A | N/A |

#### Text Messaging

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | Not enough data | 
| **Automation** | 8.2 (318 reviews) | Not enough data | 
| **White Label** | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 7.6 (12 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | 9.0 (21 reviews) | 
| **Open Listening** | 7.8 (351 reviews) | Feature Not Available | 
| **Physical Media** | 6.9 (352 reviews) | Feature Not Available | 

#### Design

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Feature Not Available | 
| **Create Content** | 7.3 (358 reviews) | Feature Not Available | 
| **Personalization** | 8.1 (365 reviews) | 7.9 (16 reviews) | 
| **Inbound Identification** | 8.1 (358 reviews) | 8.8 (27 reviews) | 
| **Regulatory Compliance** | 8.3 (352 reviews) | 8.6 (22 reviews) | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | 7.3 (11 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 586 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 8.7 (504 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 7.4 (454 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 7.6 (436 reviews) | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (495 reviews) ✓ Verified | 7.9 (47 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | 6.7 (26 reviews) | 

#### Functions

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (486 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 7.9 (415 reviews) | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 8.2 (464 reviews) ✓ Verified | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | 8.1 (43 reviews) | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | 7.8 (38 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Responses

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | 8.7 (13 reviews) | 
| **Skills Management** | 8.0 (84 reviews) | 8.3 (11 reviews) | 
| **Shift Scheduling** | 7.8 (88 reviews) | 8.5 (10 reviews) | 
| **Agent Self-Service** | 7.6 (83 reviews) | 7.4 (11 reviews) | 
| **Mobile Access** | 8.3 (91 reviews) | 9.2 (14 reviews) | 

#### Administration

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | 8.3 (13 reviews) | 
| **Performance Analysis** | 8.1 (86 reviews) | 8.8 (11 reviews) | 
| **Dashboards** | 8.4 (88 reviews) | 9.5 (14 reviews) | 
| **Forecasting** | 7.6 (78 reviews) | 8.0 (10 reviews) | 
| **Intraday Management** | 7.9 (89 reviews) | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | Not enough data | 
| **Mobile Access** | 8.2 (287 reviews) | Not enough data | 
| **Queue Management** | 7.9 (291 reviews) | Not enough data | 
| **Call Routing** | 8.3 (295 reviews) | Not enough data | 
| **Call Back** | 8.1 (289 reviews) | Not enough data | 
| **IVR** | 7.8 (282 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | Not enough data | 

#### Workforce Management

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | Not enough data | 
| **Performance Evaluation** | 8.4 (285 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 321 |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Feature Not Available | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | 9.3 (14 reviews) | 
| **Notifications** | 8.2 (203 reviews) | 8.9 (15 reviews) | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | 8.7 (17 reviews) | 
| **Co-Browsing** | 7.5 (193 reviews) | 6.7 (5 reviews) | 

####  Internal Use

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | 7.8 (286 reviews) | 8.6 (15 reviews) | 
| **Conversation Archiving** | 8.0 (198 reviews) | 8.9 (12 reviews) | 
| **Lead Development** | 7.9 (194 reviews) | Feature Not Available | 
| **Knowledge Base** | 7.9 (190 reviews) | 8.5 (11 reviews) | 
| **Team Inbox ** | 8.2 (195 reviews) | 8.8 (12 reviews) | 
| **Customer Profiles** | 8.2 (196 reviews) | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Feature Not Available | 

#### Self-Service Experience

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | 8.8 (8 reviews) | 
| **Searchable Articles** | 7.9 (170 reviews) | 8.7 (9 reviews) | 
| **Community Forums** | Feature Not Available | 8.8 (10 reviews) | 
| **Mobile Optimization** | Feature Not Available | 8.7 (5 reviews) | 
| **Personalization** | 8.3 (165 reviews) | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 56 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | 8.2 (55 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Feature Not Available | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **RingCentral Contact Center** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | Feature Not Available | Not enough data | 
| **Automated attendant** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 341 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | Not enough data | 
| **Call Management** | 7.8 (10 reviews) | Not enough data | 
| **Network monitoring** | 7.8 (9 reviews) | Not enough data | 
| **Integrations** | 7.7 (10 reviews) | Not enough data | 
| **Virtual PBX** | 6.7 (7 reviews) | Not enough data | 
| **SIP trunking services** | 6.4 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Phone Calls** | 9.0 (321 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 5.9 (262 reviews) | Not enough data | 
| **Instant Messaging** | 7.7 (280 reviews) | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 

#### Access

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Software Pairing** | 7.8 (271 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.2 (295 reviews) | Not enough data | 
| **Individual Download** | 8.1 (287 reviews) | Not enough data | 

#### Advanced Features

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | Not enough data | 
| **Automated Attendants** | 7.0 (255 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.8 (307 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 700 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Not enough data | 

#### Calling

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Record Calls** | 9.0 (659 reviews) | Not enough data | 
| **Generate Location** | 8.1 (590 reviews) | Not enough data | 
| **Call Types** | 8.6 (626 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (626 reviews) | Not enough data | 
| **Auto Dialer** | 7.8 (27 reviews) | Not enough data | 

#### Contacts

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 8.2 (607 reviews) | Not enough data | 
| **Information Locater** | 8.0 (591 reviews) | Not enough data | 
| **Record Prospect Data** | 7.9 (587 reviews) | Not enough data | 

#### Insights

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Notes** | 8.4 (621 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (614 reviews) | Not enough data | 
| **Automated Voicemails** | 8.0 (588 reviews) | Not enough data | 
| **Automated Emails** | 7.1 (547 reviews) | Not enough data | 
| **Sorts Prospects** | 7.3 (540 reviews) | Not enough data | 
| **Automated Note Taking** | 7.8 (25 reviews) | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 53 |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | 7.9 (23 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (24 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to JustCall (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to RingCentral Contact Center (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 61.1% | 50.0% | 
| **Mid-Market** | 31.8% | 36.3% | 
| **Enterprise** | 7.1% | 13.7% | 

### By Industry

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)

### Alternatives to RingCentral Contact Center

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center)