RingCentral Contact Center Reviews & Product Details

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution (RC Cloud PBX offering) offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

Product Website

Seller

RingCentral

Discussions

RingCentral Contact Center Community

Languages Supported

English

Product Description

RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

Overview by

Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

RingCentral Contact Center Integrations

(6)

Verified by RingCentral Contact Center

Official Downloads

(1)

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G2 reviews are authentic and verified.

Here's how.

Riccardo E.

Business Development Manager

Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/18/2025

"Still requires loads of improvement"

3/5

What do you like best about RingCentral Contact Center?

Makes it easier to integrate with other systems such as HubSpot. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Constantly crashes and has a delay when dialing. Also sometimes does double dialing. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your experience and for recognizing the ease of integration with other systems like HubSpot, Riccardo! We are sorry to hear about the issues you have encountered with performance and reliability. That is not the experience we aim to deliver, and the Review Team would like to take a closer look so we can help resolve these concerns however we can. Please reference this review and email us at review@ringcentral.com with your account details to continue the conversation. Your feedback is valuable as we continue improving the Contact Center experience.

We appreciate you for being a loyal RingCentral customer!

Daniela B.

Prospecting Account Executive

Small-Business (50 or fewer emp.)

8/5/2025

"It's been really great. It has all these features that really help me with my work."

5/5

What do you like best about RingCentral Contact Center?

I think the tab of recordings of the calls. You can have them right away and even download them to listen to them. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Sometimes it gets a little bit slow but its no very common. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your review, Daniela! We are glad that RingCentral Contact Center’s features, especially call recordings and audio quality, make your work easier and more organized. We also appreciate your note on occasional slowness; feedback like this helps us continue to enhance performance and reliability. If you are interested in continuing the conversaton or sharing more about your experinece, please reference this review and email the Review Team directly at review@ringcentral.com.

We are grateful for your partnership and look forward to supporting you and your success!

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

11/25/2025

"Incredibly Helpful for Our Company"

5/5

What do you like best about RingCentral Contact Center?

It is very helpful for the industry we are in. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There is nothing that I dislike about the service. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for this excellent review! We are absolutely thrilled to hear that RingCentral Contact Center is incredibly helpful for your industry and successfully solves the issue of having to rely on traditional phones. It is wonderful that our service meets your specific business needs, and we appreciate you sharing your satisfaction with the platform! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral!

Huma T.

President

Mid-Market (51-1000 emp.)

6/10/2025

"Worst customer service"

0/5

What do you like best about RingCentral Contact Center?

I hate Ring Central's customer Service so much that i cannot see anything positive at the moment Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Customer Service. I have opened 3 cases about the same issue in past 8-9 days. I get canned responses and nobody knows what they are talking about. Outsourced customer services who dont know what they are talking about Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hello again, Huma, the Review Team has received both of your G2 reviews. As we mentioned, this is not the experience we aim to provide, and we understand how important it is to feel supported. We hope to have the opportunity to help turn this around! Please reference this review and email us directly at review@ringcentral.com with more information so we can review your cases in more detail and work together toward a resolution.

We hope to hear more from you soon so we can help improve your experience in any way we can, Huma!

Dayanna F.

Agente del servicio de atención al cliente

Mid-Market (51-1000 emp.)

5/28/2025

"AMAZING APP"

5/5

What do you like best about RingCentral Contact Center?

The Calls are pretty good with that app and also incluide a msg text with the coworker, and clients. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There is nothing I dislike but there can always be a better improvement Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for the great feedback, Dayanna! We are proud that you enjoy the call quality and messaging features, and that our product helps you stay connected with coworkers and clients. If you want to share more about your experience and continue the conversation, please email us at review@ringcentral.com. We would love the opportunity to learn more from you.

We are grateful you chose RingCentral, Dayanna, and look forward to continuing to support your communication needs!

Gladys M.

Country Manager

Small-Business (50 or fewer emp.)

5/13/2025

"They got you!"

4/5

What do you like best about RingCentral Contact Center?

Account specialists are well educated with the product they are handling. So for setting up new accounts, removing or deleting unused extensions and updating profiles are much easier with their help Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

None so far, since they don't upsell if they feel that you are not jnterested. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your experience, Gladys! We are proud that our account specialists have made managing your RingCentral Contact Center setup smooth and straightforward, from adding extensions to keeping your queues efficient. It is excellent to hear you benefit from knowledgeable support without pressure to upsell.

The Review Team would truly value the opportunity to learn more about your experience. If you are open to it, please email us directly at review@ringcentral.com. Your insights help us continue to improve and empower you and your business. We appreciate you for being a loyal RingCentral customer, Gladys!

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/25/2025

"Best phone software for all size companies"

5/5

What do you like best about RingCentral Contact Center?

The ringcentral app allows you to make and receive calls on your personal device without having to give out your personal number. When you make a call through the app your business number will show up. This is great for high call volume positions when you may need to make or take calls even when out of the office. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Text messages delete automatically after so many days. This can make it hard if someone reached back out to you since the messages are no longer there to know where in the conversation to pick back up. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

11/4/2025

"Outdated Tech and Limited API Hold Back a Useful Service"

2.5/5

What do you like best about RingCentral Contact Center?

works great for out caller for inbound calls and to have a "home or business line" Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

not very api friendly and doesnt work well in my opinion. like using ancient technology Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for your feedback! We are pleased to hear that RingCentral Contact Center works great for your inbound calls and successfully provides a reliable line for your needs. The Review Team would love to continue the conversation together. Please reference this review and email us directly at review@ringcentral.com with more information so we can learn more about your experience and help improve your experience however we can.

Thank you for choosing RingCentral!

Mildred B.

Lead Intake Specialist

Mid-Market (51-1000 emp.)

3/20/2025

"Lead Intake Specialist"

5/5

What do you like best about RingCentral Contact Center?

I love that we can program scripted texts for routine initial contact and follow ups. Easy to set up. Customer service is helpful and responsive. I use this app daily and it makes my job much easier to keep track of all interactions. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I wish we can pause recordings when obtaining sensative information. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hey Mildred, thank you for your amazing review! We are glad that RingCentral Contact Center helps streamline your lead intake process and simplifies daily interactions. It is great to know that features like scripted texts and responsive support are making such a positive impact on your business. To share more about your experience, please email the Review Team at review@ringcentral.com. We appreciate you for being a part of the RingCentral Community!

Chandra K.

Team Lead at Sage Group Technologies, Inc

Staffing and Recruiting

Mid-Market (51-1000 emp.)

7/18/2025

"Best for calling purpose and communication service"

5/5

What do you like best about RingCentral Contact Center?

It supports multiple channels like voice, chat, and email in one place Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Some text delays and glitches making slow process Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hey Chandra, thank you for sharing your experience with RingCentral Contact Center. The Review Team is pleased to hear that the ability to manage voice, chat, and email all in one place is valuable for your business. To continue the conversation, reference this review and email us directly at review@ringcentral.com; we would love to hear more about your experience.

We appreciate you for choosing RingCentral!