--- title: RingCentral Contact Center Reviews meta_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 217 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 217 scale: '5' date_modified: '2026-08-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews **Vendor:** RingCentral **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.1/5.0 **Total Reviews:** 217 ## About RingCentral Contact Center RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. ## RingCentral Contact Center Pros & Cons **What users like:** - Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management. (27 reviews) - Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams. (15 reviews) - Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication. (15 reviews) - Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience. (14 reviews) - Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options. (14 reviews) - Users value the **unified and intuitive communication** features of RingCentral Contact Center, enhancing organization and customer experience. (13 reviews) - Call Management (12 reviews) - Flexibility (12 reviews) - Users commend the **exceptional reliability** of RingCentral Contact Center, ensuring seamless communication across devices and locations. (12 reviews) - Users praise the **user-friendly features** of RingCentral, enhancing connectivity and overall communication efficiency for businesses. (11 reviews) **What users dislike:** - Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral. (12 reviews) - Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively. (10 reviews) - Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges. (9 reviews) - Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively. (7 reviews) - Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience. (6 reviews) - Learning Curve (6 reviews) - Users report **poor customer support** , facing issues with cancellation and mixed experiences that hinder overall satisfaction. (6 reviews) - Call Connectivity Issues (5 reviews) - Call Management (5 reviews) - Complexity (5 reviews) ## RingCentral Contact Center Reviews ### 1. Centralized Customer Interactions Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about RingCentral Contact Center?** It brings customer interactions to one place. and can funnel to multiple staff members and turn off their numbers simply **What do you dislike about RingCentral Contact Center?** the inability to have video calls, this does hinder our use **What problems is RingCentral Contact Center solving and how is that benefiting you?** being able to conect to our emergency lines asap without having to go through multiple members of staff first **Official Response from Madi Hayford:** > Hi Charlotte, thank you for your fantastic feedback! We are pleased to hear that RingCentral Contact Center successfully acts as a centralized hub for your customer interactions. Most importantly, we are glad the platform is helping you connect to your emergency lines immediately; getting those critical calls to the right staff member without unnecessary delays is a vital use case. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for being a loyal RingCentral customer, Charlotte! ### 2. Very reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about RingCentral Contact Center?** I have been using Ring central every day for years across several contracts and they have always been reliable and clear. Anytime I have had an issue their customer service was able to fix it quickly. **What do you dislike about RingCentral Contact Center?** There are times when it can slow down my system but those are rare. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We are remote workers so it helps keep our company costs down, allows the company to have us work from remote locations all over the country and still work together as a team. **Official Response from Madi Hayford:** > Hi Robert, thank you for sharing your experience! We are pleased to know RingCentral Contact Center is a reliable solution for you across multiple contracts and that our Support Team has been able to help quickly when needed. We also appreciate your feedback on occasional slowdowns, as it helps us continue improving. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We are grateful for your trust and look forward to supporting your remote teamwork for years to come! ### 3. Robust and friendly Software for contact center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about RingCentral Contact Center?** Easy to setup and very flexible to use. Not need to setup to much and strong and robust software. **What do you dislike about RingCentral Contact Center?** All good, In starting we dont like this but now its become a habbit **What problems is RingCentral Contact Center solving and how is that benefiting you?** In ring central . call not ringing all systems. late after ringcentral IT team check and confirm that due to cpu and network issue. Late we change the device now all good **Official Response from Madi Hayford:** > Thank you for your feedback! We are thrilled to hear that you find RingCentral Contact Center to be a robust and strong software solution. It is great to know that once you moved past the initial learning phase, the platform became a reliable habit for your team’s daily operations. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 4. Easy Access, But Call Quality Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Enrique C. **Reviewed Date:** September 10, 2025 **What do you like best about RingCentral Contact Center?** I love RingCentral for its easy setup and access, which significantly helps our sales department. It permits seamless text communication and phone calls, increasing accessibility for us and our agents. Its agility saves us time, making it efficient and better than our previous solution. **What do you dislike about RingCentral Contact Center?** I find the quality of the calls to be inconsistent. Sometimes the call quality is low or medium, which seems to depend on the internet connection and service provider. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I use RingCentral for easy access, making communication swift and efficient. It's better than our previous system, enhancing operations in our sales department, despite occasional call quality issues linked to internet service. **Official Response from Madi Hayford:** > Hey Luis, thank you for your feedback! We are glad to hear that RingCentral Contact Center helps your sales team communicate efficiently and save time compared to your previous solution. We also appreciate your note on call quality and want to assure you that we are continuously working to optimize performance. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can continue the conversation together. We appreciate you for being a loyal RingCentral customer, Luis! ### 5. Dependable and User-Friendly, But Needs Better Spanish AI Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos L. | Litigation Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingCentral Contact Center?** This product is dependable, user-friendly, and extremely stable. **What do you dislike about RingCentral Contact Center?** The AI should work for Spanish speakers as well. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Even though I am not physically present in the office where I work, I appreciate being able to continue my job remotely from another location. **Official Response from Madi Hayford:** > Hey Carlos, thank you for your valuable feedback! We are thrilled to hear that RingCentral Contact Center is dependable, stable, and user-friendly, and that it successfully enables you to work seamlessly from any location. We appreciate you highlighting the need for enhanced Spanish language support within our AI features. To continue the conversation and share more, please reference this review and email the Review Team directly at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer, Carlos! ### 6. User friendly, Simple UI, Faster than others **Rating:** 5.0/5.0 stars **Reviewed by:** Rehan S. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about RingCentral Contact Center?** You can integrate it with ATS also if you didn't get a chance to open the app or web you will get a notification in your inbox. **What do you dislike about RingCentral Contact Center?** The outage. I have recently face an issue with text messaging. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The most important thing. Time and Money. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingCentral Contact Center, Rehan! We are glad to hear you find the platform user-friendly, cost-effective, and efficient, and that the integrations and notifications have been helpful for your workflow. We appreciate you mentioning the recent text messaging issue — our teams continuously work to enhance reliability and minimize service disruptions. If you are interested in continuing the conversation or sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information. Your feedback helps us improve, and we are grateful you took the time to share it! ### 7. Excellent VOIP Options, But Can Be Overwhelming **Rating:** 5.0/5.0 stars **Reviewed by:** Jim K. | Insurance Agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about RingCentral Contact Center?** The service is excellent, and the product quality, along with the range of options, fully meets all the VOIP requirements for my business. I especially appreciate the Zoom-like feature for meetings, which is fantastic and comes included without the restrictions found on the free Zoom platform. **What do you dislike about RingCentral Contact Center?** So many options, hard to utilize all of them. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Affordable VOIP Services, the video conferencing with staff included has great quality. **Official Response from Madi Hayford:** > Hey Jim, thank you for your excellent review! We are delighted to hear that RingCentral Contact Center's product quality, range of options, and affordability fully meet your business's VOIP requirements. It is wonderful that you find our included video conferencing feature so valuable! We appreciate your candid feedback that the sheer volume of options can feel overwhelming and difficult to fully utilize; we agree that power should not mean unnecessary complexity. To help you get the most out of the features that matter most to your business, we would be happy to help; please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jim! ### 8. Ringcentral ease of access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about RingCentral Contact Center?** One of the main advantages of the contact center is how responsive it is, making it easy to access and receive the help you need. **What do you dislike about RingCentral Contact Center?** There are no dislikes! We love using the app and feel like it improves efficiency greatly. **What problems is RingCentral Contact Center solving and how is that benefiting you?** This app makes it easy to keep our personal and work phone numbers separate, even when using the same device. It also simplifies communication within our organization. **Official Response from Madi Hayford:** > Thank you for the fantastic review! We are pleased to hear that RingCentral Contact Center is delivering the responsiveness you need and helping your team maintain that critical balance between professional and personal communication. Knowing that our product is improving your organizational efficiency without a single dislike is what we strive for. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 9. RingCentral Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about RingCentral Contact Center?** RingCentral is an outstanding cloud-based communication platform that combines reliability, flexibility, and ease of use. The setup process is quick and straightforward, and the system works flawlessly across all my devices—desktop phone, computer, and smartphone. This seamless integration is especially important in my current role, where I split my time evenly between the office and working remotely. One of RingCentral’s greatest strengths is its ability to deliver a consistent user experience regardless of location or device. The HD video and audio conferencing features are crystal clear, and our team relies on them daily without ever encountering issues or dropped connections. Both the mobile and desktop apps are intuitively designed, making it easy for anyone on our team to navigate and use the platform effectively. What really stands out, though, is RingCentral's customer service. Every time I’ve reached out with a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They take the time to ensure issues are resolved thoroughly, and their professionalism gives me confidence that we’re in good hands. Overall, RingCentral has been a reliable and feature-rich communication solution that supports the needs of both our in-office and remote teams. I highly recommend it to any business looking for a modern, scalable phone and communications system—with the added peace of mind of top-tier customer support. **What do you dislike about RingCentral Contact Center?** I have not come acorss with dislikes or cons about the Contact Center **What problems is RingCentral Contact Center solving and how is that benefiting you?** At the moment we are no current problems and that is benefiting me by having a reliable service throughout my whole team. **Official Response from Madi Hayford:** > The Review Team appreciates you for taking the time to share your thoughtful and detailed review! We are thrilled that RingCentral Contact Center has become a reliable and seamless solution for your in-office and remote work needs. It is especially rewarding to know that our platform’s consistency, ease of use, and customer support have contributed to your team’s success. We truly appreciate your recommendation and are proud to support your communication goals. If you are interested in continuing the conversation, please email us directly at review@ringcentral.com; we would love to learn more about your experience. Thank you for being a valued part of the RingCentral Community! ### 10. Still requires loads of improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Riccardo E. | Business Development Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about RingCentral Contact Center?** Makes it easier to integrate with other systems such as HubSpot. **What do you dislike about RingCentral Contact Center?** Constantly crashes and has a delay when dialing. Also sometimes does double dialing. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Contacting clients. RC has made it a bit more easier. **Official Response from Madi Hayford:** > Thank you for sharing your experience and for recognizing the ease of integration with other systems like HubSpot, Riccardo! We are sorry to hear about the issues you have encountered with performance and reliability. That is not the experience we aim to deliver, and the Review Team would like to take a closer look so we can help resolve these concerns however we can. Please reference this review and email us at review@ringcentral.com with your account details to continue the conversation. Your feedback is valuable as we continue improving the Contact Center experience. We appreciate you for being a loyal RingCentral customer! ### 11. It's been really great. It has all these features that really help me with my work. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela B. | Prospecting Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about RingCentral Contact Center?** I think the tab of recordings of the calls. You can have them right away and even download them to listen to them. **What do you dislike about RingCentral Contact Center?** Sometimes it gets a little bit slow but its no very common. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Well I would say the organization, also the quality of the audio is really good, recordings right away and its pretty simple to use. **Official Response from Madi Hayford:** > Thank you for sharing your review, Daniela! We are glad that RingCentral Contact Center’s features, especially call recordings and audio quality, make your work easier and more organized. We also appreciate your note on occasional slowness; feedback like this helps us continue to enhance performance and reliability. If you are interested in continuing the conversaton or sharing more about your experinece, please reference this review and email the Review Team directly at review@ringcentral.com. We are grateful for your partnership and look forward to supporting you and your success! ### 12. Easy Message Transcription, But Mobile RingCentral Connection Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingCentral Contact Center?** IT is easy to use. It will type the messages so you dont have to listen to them. **What do you dislike about RingCentral Contact Center?** I cant connet ring central on my cell phone to answer call. I have to have internet to get into it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** none **Official Response from Madi Hayford:** > Thank you for your feedback! We are glad to hear that you are enjoying our voicemail-to-text feature; we know how much time it saves to be able to read your messages at a glance rather than having to stop and listen to each one. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 13. Incredibly Helpful for Our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about RingCentral Contact Center?** It is very helpful for the industry we are in. **What do you dislike about RingCentral Contact Center?** There is nothing that I dislike about the service. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The issue of having to rely on phones. **Official Response from Madi Hayford:** > Thank you for this excellent review! We are absolutely thrilled to hear that RingCentral Contact Center is incredibly helpful for your industry and successfully solves the issue of having to rely on traditional phones. It is wonderful that our service meets your specific business needs, and we appreciate you sharing your satisfaction with the platform! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 14. Worst customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Huma T. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about RingCentral Contact Center?** I hate Ring Central's customer Service so much that i cannot see anything positive at the moment **What do you dislike about RingCentral Contact Center?** Customer Service. I have opened 3 cases about the same issue in past 8-9 days. I get canned responses and nobody knows what they are talking about. Outsourced customer services who dont know what they are talking about **What problems is RingCentral Contact Center solving and how is that benefiting you?** I hate Ring Central's customer service **Official Response from Madi Hayford:** > Hello again, Huma, the Review Team has received both of your G2 reviews. As we mentioned, this is not the experience we aim to provide, and we understand how important it is to feel supported. We hope to have the opportunity to help turn this around! Please reference this review and email us directly at review@ringcentral.com with more information so we can review your cases in more detail and work together toward a resolution. We hope to hear more from you soon so we can help improve your experience in any way we can, Huma! ### 15. AMAZING APP **Rating:** 5.0/5.0 stars **Reviewed by:** Dayanna F. | Agente del servicio de atención al cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about RingCentral Contact Center?** The Calls are pretty good with that app and also incluide a msg text with the coworker, and clients. **What do you dislike about RingCentral Contact Center?** There is nothing I dislike but there can always be a better improvement **What problems is RingCentral Contact Center solving and how is that benefiting you?** Sometimes it tends to be slow or calls don't ring, however they always resolve it, and this happens rarely. **Official Response from Madi Hayford:** > Thank you for the great feedback, Dayanna! We are proud that you enjoy the call quality and messaging features, and that our product helps you stay connected with coworkers and clients. If you want to share more about your experience and continue the conversation, please email us at review@ringcentral.com. We would love the opportunity to learn more from you. We are grateful you chose RingCentral, Dayanna, and look forward to continuing to support your communication needs! ### 16. They got you! **Rating:** 4.0/5.0 stars **Reviewed by:** Gladys M. | Country Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about RingCentral Contact Center?** Account specialists are well educated with the product they are handling. So for setting up new accounts, removing or deleting unused extensions and updating profiles are much easier with their help **What do you dislike about RingCentral Contact Center?** None so far, since they don't upsell if they feel that you are not jnterested. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Adding extentions, new line and adding extentions to qeue **Official Response from Madi Hayford:** > Thank you for sharing your experience, Gladys! We are proud that our account specialists have made managing your RingCentral Contact Center setup smooth and straightforward, from adding extensions to keeping your queues efficient. It is excellent to hear you benefit from knowledgeable support without pressure to upsell. The Review Team would truly value the opportunity to learn more about your experience. If you are open to it, please email us directly at review@ringcentral.com. Your insights help us continue to improve and empower you and your business. We appreciate you for being a loyal RingCentral customer, Gladys! ### 17. Best phone software for all size companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingCentral Contact Center?** The ringcentral app allows you to make and receive calls on your personal device without having to give out your personal number. When you make a call through the app your business number will show up. This is great for high call volume positions when you may need to make or take calls even when out of the office. **What do you dislike about RingCentral Contact Center?** Text messages delete automatically after so many days. This can make it hard if someone reached back out to you since the messages are no longer there to know where in the conversation to pick back up. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We are able to integrate with an automation service to send out messages everyday. So in my HR role this allows up the fasted time to contact for potential hires. ### 18. Outdated Tech and Limited API Hold Back a Useful Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about RingCentral Contact Center?** works great for out caller for inbound calls and to have a "home or business line" **What do you dislike about RingCentral Contact Center?** not very api friendly and doesnt work well in my opinion. like using ancient technology **What problems is RingCentral Contact Center solving and how is that benefiting you?** inbound calls as a business line **Official Response from Madi Hayford:** > Thank you for your feedback! We are pleased to hear that RingCentral Contact Center works great for your inbound calls and successfully provides a reliable line for your needs. The Review Team would love to continue the conversation together. Please reference this review and email us directly at review@ringcentral.com with more information so we can learn more about your experience and help improve your experience however we can. Thank you for choosing RingCentral! ### 19. Lead Intake Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Mildred B. | Lead Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingCentral Contact Center?** I love that we can program scripted texts for routine initial contact and follow ups. Easy to set up. Customer service is helpful and responsive. I use this app daily and it makes my job much easier to keep track of all interactions. **What do you dislike about RingCentral Contact Center?** I wish we can pause recordings when obtaining sensative information. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I am able to forward calls when I am out of office. **Official Response from Madi Hayford:** > Hey Mildred, thank you for your amazing review! We are glad that RingCentral Contact Center helps streamline your lead intake process and simplifies daily interactions. It is great to know that features like scripted texts and responsive support are making such a positive impact on your business. To share more about your experience, please email the Review Team at review@ringcentral.com. We appreciate you for being a part of the RingCentral Community! ### 20. Best for calling purpose and communication service **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra K. | Team Lead at Sage Group Technologies, Inc, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about RingCentral Contact Center?** It supports multiple channels like voice, chat, and email in one place **What do you dislike about RingCentral Contact Center?** Some text delays and glitches making slow process **What problems is RingCentral Contact Center solving and how is that benefiting you?** solves the challenge of managing customer interactions across multiple channels in one platform **Official Response from Madi Hayford:** > Hey Chandra, thank you for sharing your experience with RingCentral Contact Center. The Review Team is pleased to hear that the ability to manage voice, chat, and email all in one place is valuable for your business. To continue the conversation, reference this review and email us directly at review@ringcentral.com; we would love to hear more about your experience. We appreciate you for choosing RingCentral! ### 21. Easy integration function to dial prospects quickly **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas F. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about RingCentral Contact Center?** The integration pop-up showing the dialpad, my previous calls and voicemails is very handy to have open on my Salesforce or LinkedIn. Being able to pick the number I call from is also ideal so I can have a UK or Irish number or call from Private vice versa. **What do you dislike about RingCentral Contact Center?** Sometimes the integration fails to call so I have to unistall and reinstall or open the web page to ensure I can call people quickly. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It allows me to call numbers quickly and always recognises if a number is not valid or when a propsect is trying to contact me. ### 22. Very stable, connectivity is unbeatable **Rating:** 4.5/5.0 stars **Reviewed by:** Gus T. | Fleet Management, dispatch supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about RingCentral Contact Center?** the stability of the signal, even when the internet speed is low the connection is solid **What do you dislike about RingCentral Contact Center?** toggling between texts and calls is something that I have to get used to, the edition of the contacts could improve aldo without having to go all the way to the contacts list **What problems is RingCentral Contact Center solving and how is that benefiting you?** is pretty much like other soft phones, the price is ok ### 23. Avoid and check the online reviews first. No way to cancel **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about RingCentral Contact Center?** The service does minimum basics. Nothing I can note that differentiates from other competitors other than it is more expensive. **What do you dislike about RingCentral Contact Center?** There are repeated online use cases where users cannot cancel. I have had the same experience. I ultimately reported to State Attorney General and charged back after recording my online and phone events. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Only causing problems at this point as there is not way to get support. ### 24. Support staff has been awesome - knowledgeable and very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda A. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about RingCentral Contact Center?** Support isn't necessary a lot, but when needed is readily available. **What do you dislike about RingCentral Contact Center?** I have not found anything that I dislike about RingCentral. **What problems is RingCentral Contact Center solving and how is that benefiting you?** What equipment to purchase. **Official Response from Madi Hayford:** > Hi Linda, thank you for your feedback! We are glad that you have had positive experiences with our Support Team. It is excellent to know RingCentral Contact Center helps guide your equipment decisions and that the overall experience meets your expectations. If you want to share more about your experience, please email the Review Team at review@ringcentral.com; we would love the opportunity to continue the conversation together. We appreciate your trust in RingCentral and look forward to continuing to support your success! ### 25. Robust and Flexible, But There's a Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Casey W. | Specialist, Professional Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about RingCentral Contact Center?** It's versatile, and can be used in a multitude of ways, across multiple devices, that all correspond to the same phone number extension. It makes answering office calls while traveling or working remotely pretty easy. **What do you dislike about RingCentral Contact Center?** It can be finicky to set up, and some of the main contact center's feature pathways can be confusing at first. It requires more user savvy, which could be an issue at first. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It has enabled our office to be much more flexible in a far more standardized remote-working environment than our previous contact center application. ### 26. Smooth communication tool usage with Phone/Text and Video Call option **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua R. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about RingCentral Contact Center?** It has an all in one built in function in communication with Clients/Customer **What do you dislike about RingCentral Contact Center?** I haven't tried the Fax option but also making the queue option to be only available on the manager's end **What problems is RingCentral Contact Center solving and how is that benefiting you?** It would having an option to turn off the queue for all the user even if the user is not a manager. ### 27. A True "Contact Centre in a Box" Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about RingCentral Contact Center?** RingCentral Contact Centre is the ultimate solution for our business, accomodating our vast and evolving needs under a single, unified platform. I really appreciate the modular capabilities of the platform, allowing us to continuously evolve our technological capabilities to match the changing demands of the business. Having a single platform that handles all of our integrations is ideal, and it is clear that RingCentral Contact Centre is also evolving quickly, keeping up with the latest technological innovations (AI capabilities). **What do you dislike about RingCentral Contact Center?** I don't know that I have any real dislikes about RingCentral Contact Center. If I had to pick something, I would say the inability to fully "sandbox" different business units on the platform is less than ideal. With full transparency, I should note that my company's utilization and implementation of RingCentral Contact Center may be unique in this case, but this is our experience with it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral Contact Center provides us with a unified platform to administer our fully remote contact centre business. It is the most important tool in our Business Unit's tech stack, as it is the primary service delivery mechanism for our high-growth subscription services segment. **Official Response from Madi Hayford:** > Hey Eric, it is fantastic that RingCentral Contact Center is the most crucial tool in your Business Unit's tech stack, serving as the primary service delivery mechanism for your high-growth subscription services segment! The Review Team is proud that our platform has been the ultimate solution for your business, accommodating your evolving needs and providing modular capabilities that allow you to continuously enhance your technological capabilities. We are committed to providing a unified platform that meets the changing demands of businesses like yours, and we are glad to hear that you appreciate our efforts to evolve quickly and incorporate the latest technological innovations, including AI capabilities! If you would like to share more about your experience, please email us at review@ringcentral.com. We are committed to helping you achieve your business goals and are grateful for the opportunity to support your fully remote operations. Thank you for choosing RingCentral as your Contact Center solution! ### 28. Connecting the World with Ring Central **Rating:** 5.0/5.0 stars **Reviewed by:** Denis R. | Case Manager, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about RingCentral Contact Center?** Super stable VOIP service and software, this is the best one to my opinion. **What do you dislike about RingCentral Contact Center?** It requires to confirm the emergency default address all the time. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Connectivity issues are no longer an issue, Ring Central CC always deliver the best experience while calling. ### 29. Ring central is our best phone system yet **Rating:** 5.0/5.0 stars **Reviewed by:** Rose C. | Bookkeeping, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about RingCentral Contact Center?** It's amazing that we already am using it to analyze our phone calls. There;s a queue system where we can modify how we want our phone calls to be received. We can also label phone calls. **What do you dislike about RingCentral Contact Center?** The TCR is taking some time to be approved. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The reason why we switch is because the previous provider cant be integrated to our CRM. Now, we can easily use Ring Central's data to our CRM. **Official Response from Madi Hayford:** > Hey Rose, thank you for your wonderful feedback! The Review Team is proud that our product has been valuable for analyzing calls and integrating with your CRM. Knowing RingCentral Contact Center benefits and empowers your business daily is fantastic! Please email us at review@ringcentral.com so we can continue the conversation; we would love the opportunity to hear more from you and learn more about your experience. Thank you for being a loyal RingCentral customer, Rose! ### 30. A phone call away from knowing what you need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about RingCentral Contact Center?** What I do like best about RingCentral Contact Center is that is maneageable to use it, that's to say, it's easy to implement, for example, when you're doing phone calls and at the same time you can send a message. Besides, you can offer customer support when they're needing an update or information about a load they're looking or having. **What do you dislike about RingCentral Contact Center?** What I dislike about RingCentral is that the organization of the items and sometimes when you are calling fails the connection and it drops automatically. Besides, I do not think any sense to use RingCentral for Video, I do believe that the more simple the better its utilization and trasability. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral Contact Center is helping me to solve problems related to track and trace supported. RingCentral helps to contact drivers, carriers and dispatch to do a correct follow up about the loads that we are monitoring. This tool is important to get in touch with them and provide or receive the updates about the loads that they're running at that moment. Likewise, Ring Central helps to connect to other operations departments like booking, billing, accounting, etc. **Official Response from Madi Hayford:** > Thank you for your feedback on RingCentral Contact Center! The Review Team is proud our platform has been manageable to use and has simplified your communication processes, allowing you to handle phone calls and messages while providing customer support with ease. We understand the importance of efficient communication and collaboration across different departments, and we are pleased to provide a platform that enables you to connect with drivers, carriers, dispatchers, and other operations departments seamlessly. Thank you for choosing RingCentral Contact Center as your communication solution! If you want to share more about your experience, please email us at review@ringcentral.com. ### 31. Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Andres Camilo S. | Agent specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about RingCentral Contact Center?** Very good to use, intuitive and easy. The connection remained very stable. **What do you dislike about RingCentral Contact Center?** It lacks some communication features to be able to be a good business chat. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We have a database of our customers integrated with Salesforce, and it has made it much easier for us to contact them. ### 32. When you're out of the US, this is the best app for communicating with US-based clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Z. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about RingCentral Contact Center?** I recently started using RingCentral for my business communication needs and I have to say, I am thoroughly impressed! The platform is incredibly user-friendly and has all the features I need to stay connected with my team and clients. The call quality is excellent and the video conferencing feature has been a game-changer for us. I also appreciate the ability to access the platform from anywhere on any device. The customer support team has been very helpful and responsive whenever I've had questions or needed assistance. Overall, I highly recommend RingCentral to anyone looking for a reliable and robust communication solution for their business. **What do you dislike about RingCentral Contact Center?** I've recently started using RingCentral and my experience has been good so far. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Having a US phone number is important for professional communication with US-based customers even though I live in Latin America. **Official Response from Madi Hayford:** > Hi Carlos, thank you for your fantastic review of RingCentral Contact Center! The Review Team is happy that our platform has exceeded your expectations and has become an essential tool for staying connected with your team and clients! We are glad you find our platform user-friendly and appreciate the features like high-quality calls and video conferencing. It is wonderful that you find our customer support team helpful and responsive—we are always here to assist you whenever you need us! We understand the importance of having a US phone number for professional communication, especially when you are based outside the US. We are delighted that RingCentral Contact Center is meeting this need for you and helping you maintain effective communication with your US-based customers while living in Latin America. If you would like to share more or continue the conversation, please email us at review@ringcentral.com. Thank you for choosing RingCentral Contact Center and recommending us to others; we appreciate you! ### 33. New meaning to Partnership!! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about RingCentral Contact Center?** The overall stablity of the enviroment has been favorable. Innovation is in line with the market. Account team is present and supportive. If something is not quite right, the team at Ring wants to know about, whats to fix it, wants to improve... You can't ask for anything more from a partnership!!! **What do you dislike about RingCentral Contact Center?** I would not say I "dislike". I would say more of an "opportunity" - Make your customers ambassadors of your solutions by investing more in your customer’s technical resources – enhance administration training and empower your customers to be extensions of your products and services... **What problems is RingCentral Contact Center solving and how is that benefiting you?** We use Ring Central to handling our inbound customer service calls, sales calls, VOC, etc. **Official Response from Madi Hayford:** > Hi Renee, the Review Team is thrilled you are having a great experience with RingCentral Contact Center. It is fantastic that the product's stability, innovation, and support from our internal teams have contributed to your satisfaction! We value your input and are committed to empowering our customers to maximize the value of our products and services. We look forward to continuing our partnership and supporting your business needs. If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 34. My assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about RingCentral Contact Center?** Ease of use and clean interface. Navigations are easy to understand. **What do you dislike about RingCentral Contact Center?** It freezes sometimes. It does not give me a detailed number of calls I make per shift. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Auto dialer. Maked my job easier and faster. ### 35. RingCentral Perks **Rating:** 5.0/5.0 stars **Reviewed by:** Aquib K. | Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about RingCentral Contact Center?** We can send messages to our candidates, its very easy to use, we can implement this in any team, Customer support is also good. I use daily and it has many other features **What do you dislike about RingCentral Contact Center?** It cannot be used in laptop and mobile at the same time **What problems is RingCentral Contact Center solving and how is that benefiting you?** connecting to our candidates , send them messages, images or any other URL links on this platform. we can do conferencing calls also. **Official Response from Madi Hayford:** > Hey Aquib, thank you for your wonderful feedback! The Review Team is proud that you find our Support Team instrumental and that our product is easy to use and crucial for your daily communication needs. It is fantastic that utilizing our product and its features allows you to effortlessly and efficiently implement, connect with your candidates, conduct conference calls, and send messages, images, and links. We would love the opportunity to learn more from you and about your experience. Please email us at review@ringcentral.com so we can continue the conversation. Thank you for choosing RingCentral Contact Center! ### 36. It's very stable. notifications are very accurate in Android and Ipad **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo T. | Inside Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about RingCentral Contact Center?** there is a decent amount of features and extensions you can use to integrate with other applications. Very stable connectivity even with low signal **What do you dislike about RingCentral Contact Center?** there is like a 2 second gap for inbound calls that sometimes can be disturbing **What problems is RingCentral Contact Center solving and how is that benefiting you?** reliability of the calls, notifications in handheld devices... even the noise cancellation is very decent **Official Response from Madi Hayford:** > Hi Gustavo, thank you for choosing RingCentral Contact Center! The Review Team is pleased that the stable connectivity, reliable notifications, and various features such as noise cancellation have proven essential for your functional needs. We appreciate your valuable feedback and would love to continue the conversation with you; please email us at review@ringcentral.com to share more! ### 37. An unfortunate experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about RingCentral Contact Center?** I am struggling to recall a single postive aspect to this software. **What do you dislike about RingCentral Contact Center?** There were mutliple issues with RingCentral, including techinical issues resulting in call transfer not functioning. Their finance team and Account Executives are MIA, I had to chase time and time again for a response to the most basic enquiry. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Main techinical issues were the inability to transfer calls. This was raised with techinical support that took more than four weeks to review. ### 38. Ring Central Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about RingCentral Contact Center?** The tools and reporting available to us are second to none. With RC's help, we are able to analyize our customer interactions, focus our training, and streamline our contact flows to cut costs and provide best in class service. Ring Central's value really comes from their ability to make our organization as efficient as possible. **What do you dislike about RingCentral Contact Center?** The process to select products can be confusing because there is overlap between what different products do and how they are used. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Workforce management used to be a manual process for me and it was inefficient and unpredictable. We now forecast accurately and are much more efficient in our staffing efforts. We also are able to efficiently route specific interactions to the appropriate teams and to cut response time and provide accurate information to customers. **Official Response from Madi Hayford:** > The Review Team appreciates your terrific feedback! We are proud that RingCentral Contact Center has enhanced your organization's efficiency and customer service; it is excellent that our product has helped you streamline your workforce management processes, improve staffing efficiency, and enhance customer service. If you would like to continue the conversation or share more about your experience, please email us at review@ringcentral.com. We are committed to supporting you in achieving your business goals and look forward to continuing our partnership. Thank you for choosing RingCentral! ### 39. I was not allowed to use SMS **Rating:** 3.5/5.0 stars **Reviewed by:** Oscar G. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about RingCentral Contact Center?** Intuitive interface, easy to use and learn **What do you dislike about RingCentral Contact Center?** Limited functions, but for what is necessary, it fulfills. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It helped me to have direct communication with the clients. ### 40. User Friendly for inbound and outbound calls **Rating:** 5.0/5.0 stars **Reviewed by:** Jean B. | General virtual assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about RingCentral Contact Center?** Easy to use and add people to the software, caller ID feature for easy to recognize where calls and callers are from. The call transcripts are very clear and precise. **What do you dislike about RingCentral Contact Center?** The initial setup does not include the text message feature and requires additional steps in order to use it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Making inbound and outbound calls is easy and the call transcripts are very precise allowing me to review my calls very clearly if there is information that I may have misheard during the call. **Official Response from Madi Hayford:** > Hey Jean, thank you for your feedback! The Review Team is thrilled that you find our Contact Center user-friendly and effective for inbound and outbound calls. It is excellent that you enjoy the ease and convenience of features such as Caller ID and call transcripts. If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 41. Great and easy for incoming and outgoing calls and text messages. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos V. | Client success manager., Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about RingCentral Contact Center?** Its easy and simple and friendly interface. **What do you dislike about RingCentral Contact Center?** Whenever you need to get help from their support center or call center it is kind of tedious to get help. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Creating a point of contact for our customers and staff. **Official Response from Madi Hayford:** > Hey Carlos, thank you for your feedback! The Review Team is proud that you find RingCentral Contact Center's interface effortless and user-friendly. Your comments and perspective are valuable as we continuously strive to improve our user experience. We would love to continue the conversation and learn more from you; please email us at review@ringcentral.com, and we will do what we can to help improve your experience. Thank you for choosing RingCentral to create a reliable point of contact for your customers and staff! We look forward to continuing to support you and your business by assisting in diminishing barriers you may come across and ensuring your exceptional experience by empowering your business. ### 42. Best application ever **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about RingCentral Contact Center?** The thing I like the most about ring central is that facility to comunicat with anyone in america. **What do you dislike about RingCentral Contact Center?** Sometines when I set my status do not disturb, i still got calls. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It is always making our life easy at work since we need to always get information from people on the logistics area, so it make comunication on point **Official Response from Madi Hayford:** > Hey Steven, thak you for your fantastic review! The Review Team is proud that our platform is streamlining your communications and making your work life easier, particularly in the logistics area where clear communication is essential. Regarding your experience with the "Do Not Disturb" feature, we encourage you to reach out to our Support Team for assistance; we will provide the link for your convenience below. If you wold like to share more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 43. RingCentral Contact Center: Empower Your Agents to Deliver Exceptional Service **Rating:** 4.5/5.0 stars **Reviewed by:** John Steven W. | Service Desk Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about RingCentral Contact Center?** I like a lot of things about RingCentral Contact Center, but here are my top three favorites: Ease of use. RingCentral Contact Center is very easy to use, even for people who aren't familiar with contact center software. The interface is intuitive and well-designed, and the help documentation is comprehensive. Affordability. RingCentral Contact Center is very affordable, especially for small businesses. There are no upfront costs, and the monthly subscription fees are very reasonable. Scalability. RingCentral Contact Center is very scalable, so you can easily add or remove users as your business grows. You can also choose from a variety of plans to fit your needs, from a basic plan for small businesses to a more advanced plan for large enterprises. In addition to these three things, I also like that RingCentral Contact Center offers a wide range of features, such as: Inbound and outbound calling Call queues Interactive voice response (IVR) Chat Video conferencing Reporting and analytics These features make RingCentral Contact Center a powerful tool for businesses of all sizes. It can help you to improve your customer service, increase sales, and boost productivity. Overall, I think RingCentral Contact Center is a great option for businesses that are looking for an affordable, easy-to-use, and scalable contact center solution. I highly recommend it! **What do you dislike about RingCentral Contact Center?** I think RingCentral Contact Center is a great contact center solution overall, but there are a few things that I dislike about it: The reporting and analytics could be better. The reporting and analytics features in RingCentral Contact Center are not as comprehensive as I would like. It would be helpful to have more detailed reports on call metrics, customer satisfaction, and agent performance. The customization options are limited. RingCentral Contact Center is a very customizable solution, but there are some areas where the customization options are limited. For example, you can't change the look and feel of the interface, and you can't add custom fields to the contact database. The customer support could be better. I have had some mixed experiences with RingCentral customer support. Sometimes I have received very helpful support, but other times I have had to wait a long time for a response, or I have received a response that was not helpful. Overall, I think RingCentral Contact Center is a great contact center solution, but there are a few areas where it could be improved. I hope that RingCentral will continue to develop and improve their product in the future. Here are some additional things that I would like to see improved in RingCentral Contact Center: A better integration with other business applications, such as CRM and ERP systems. The ability to create custom workflows and automations. The ability to integrate with social media platforms. More training and support resources for users. I think that these improvements would make RingCentral Contact Center an even more powerful and versatile tool for businesses of all sizes. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral Contact Center solves a variety of problems for businesses, including: Increased customer satisfaction. RingCentral Contact Center makes it easy for businesses to provide excellent customer service. Agents can use the software to quickly and easily resolve customer issues, and customers can easily get the information they need. This leads to increased customer satisfaction and loyalty. Improved efficiency. RingCentral Contact Center helps businesses to improve their efficiency by providing features such as call queues, IVR, and chat. These features allow businesses to handle more calls and customers more efficiently, which frees up agents to focus on more complex tasks. Reduced costs. RingCentral Contact Center is a cost-effective solution for businesses of all sizes. There are no upfront costs, and the monthly subscription fees are very reasonable. Additionally, RingCentral Contact Center offers a variety of features that can help businesses to save money, such as call recording and analytics. I am benefiting from RingCentral Contact Center in a number of ways, including: I am able to provide better customer service to my customers. RingCentral Contact Center makes it easy for me to quickly and easily resolve customer issues, and customers can easily get the information they need. This has led to increased customer satisfaction and loyalty. I am more efficient. RingCentral Contact Center helps me to handle more calls and customers more efficiently, which frees me up to focus on more complex tasks. This has allowed me to improve my productivity and save time. I am saving money. RingCentral Contact Center is a cost-effective solution for my business. There are no upfront costs, and the monthly subscription fees are very reasonable. Additionally, RingCentral Contact Center offers a variety of features that can help me to save money, such as call recording and analytics. Overall, I am very happy with RingCentral Contact Center. It has helped me to improve my customer service, increase my efficiency, and save money. I would highly recommend it to other businesses. ### 44. very easy to use and the user interface is pretty good as well **Rating:** 5.0/5.0 stars **Reviewed by:** amanpreet s. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about RingCentral Contact Center?** the user interface is pretty good and the linking of it with job diva makes both of them better because we can directly make a call from job diva using ring central and as i use it daily because of my job it makes my job easy . implementing is also pretty easy. till now i didnt use the customer support but that must be great too. **What do you dislike about RingCentral Contact Center?** till now the only downgrade is adding contact **What problems is RingCentral Contact Center solving and how is that benefiting you?** it solves the process of contacting the candidates that i have to reach out. **Official Response from Ring Central:** > Amanpreet, Thanks so much for taking the time to leave this review about your Contact Center experience. We're so pleased to hear that things are working as expected and that the implementation process was easy! Our team is always here to support you - please reach out if we can! Review@RingCentral.com ### 45. Good for small Offices **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about RingCentral Contact Center?** When I first used this Ring Central contact center, I was surprised because of the way it was being utilized at the company. I like that you can dial in-company extensions easily via directory display, I also like that there is a desktop, mobile, online and hard desk phones at your disposal. The implementation of its tiny IVR tree was surprisingly simple **What do you dislike about RingCentral Contact Center?** This tool isn't ideal to manage a mid-size or larger contact center. It lacks reporting tools that are usable from an ad-hoc perspective. I haven't connected to it via API to use other software to read the data so I hope that is actually available for other users **What problems is RingCentral Contact Center solving and how is that benefiting you?** The Contact Center is functional for our company because it was implemented via InContact. Ring Central was setup for the extension management, which I am not sure why it was setup initially that way, I inherited the setup. The features that are available and we use, do fulfill the main purpose: a very steady contact center, no glitches. ### 46. RingCentral was fine, but we wanted to expand to something more professional **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about RingCentral Contact Center?** Ease of setup, ease of use. Availability to all of our employees. **What do you dislike about RingCentral Contact Center?** Dialing out features and incoming call features were not very user friendly **What problems is RingCentral Contact Center solving and how is that benefiting you?** no longer use this service - n/a **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingCentral Contact Center. The Review Team is glad that the ease of setup and use benefited your team! We would love to better understand your feedback on desired feature abilities. To share more or continue the conversation, please email us at review@ringcentral.com. If you decide to revisit our services, we would love to discuss how we can better meet your needs! ### 47. Good Software for Audio and Video call. **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit A. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about RingCentral Contact Center?** It is easy to use and user friendly. Texting and audio servces are really good **What do you dislike about RingCentral Contact Center?** sometimes lags whenever network get changed. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It is connecting me with multiple active contractors on real time basis. **Official Response from Madi Hayford:** > Arpit, thank you for sharing your experience with RingCentral Contact Center! The Review Team is glad to hear that you find our software easy to use and user-friendly and that you are enjoying the texting and audio services. It is great that our product is helping you connect with multiple active contractors in real-time. We understand the importance of efficient communication in your business operations, and we are committed to providing reliable solutions that meet your needs! If you would like to share more, please email us at review@ringcentral.com. Thank you for choosing RingCentral Contact Center; we appreciate you and your business! ### 48. Good features, Could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about RingCentral Contact Center?** I like the ease of being able to communicate with clients, as well as my internal team. Easy to text from and send files through too when needed. Compared to vonage, Ring central allows me to do more in one place. **What do you dislike about RingCentral Contact Center?** I dislike the limitations we have with setting up the phone tree. Specifically, the "Round Robin" function does not work to my liking. If I reject a call then it will continue to ring back to my line over and over until the call stops. This is a huge inconvenience! I've been told there is no work-around **What problems is RingCentral Contact Center solving and how is that benefiting you?** Com[pared to Vonage, we're able to do more! I like how easy it is to manage contacts, text customers, and display myself as available or unavailable. I'm able to get more work done efficiently and transfer calls internally based on who is available to chat. ### 49. Very easy to use product! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about RingCentral Contact Center?** I love how it can be connected multiple places so calls are always accessible - it makes it much easier to work remotely if/when I need to! **What do you dislike about RingCentral Contact Center?** There is nothing that stands out in my mind that I dislike about the RingCentral Contact Center. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It has helped with keeping our clients connected with us as well as connecting everyone in the office. ### 50. RingCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Lyle B. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about RingCentral Contact Center?** RingCentral is very user-friendly for anyone. The app makes it easy to access, and seeing the voicemails as text is constructive. I also enjoy how easy it is to forward messages to other users. **What do you dislike about RingCentral Contact Center?** The only downside I have experienced is that with everything being so easy to use, I haven't had a chance to dive into every product feature. I wouldn't necessarily say that it's a negative, though. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral has made it effortless to transfer calls, view voicemails, and transfer voicemails to the correct departments. Our staff vary in age from 21 to 65+ and it's easy for everyone to use. ## RingCentral Contact Center Discussions - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [View RingCentral Contact Center pricing details and edition comparison](https://www.g2.com/products/ringcentral-contact-center/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+13%3A04%3A30+-0500&secure%5Bsession_id%5D=7b42babd-e812-40a5-800a-5085e7a039d2&secure%5Btoken%5D=b9e8382dc4c6a43fe75bd5d349c68a230b2dfb00438bf1a0d295651a9d0dd28a&format=llm_user) ## RingCentral Contact Center Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Box](https://www.g2.com/products/box/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingCentral Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage **Usability** - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Agentic AI - UCaaS Platforms** - Third-Party Integrations **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top RingCentral Contact Center Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)