--- title: RingCentral Contact Center Reviews meta_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 218 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 218 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews **Vendor:** RingCentral **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.1/5.0 **Total Reviews:** 218 ## About RingCentral Contact Center RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. ## RingCentral Contact Center Pros & Cons **What users like:** - Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management. (27 reviews) - Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams. (15 reviews) - Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication. (15 reviews) - Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience. (14 reviews) - Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options. (14 reviews) - Users value the **unified and intuitive communication** features of RingCentral Contact Center, enhancing organization and customer experience. (13 reviews) - Call Management (12 reviews) - Flexibility (12 reviews) - Users commend the **exceptional reliability** of RingCentral Contact Center, ensuring seamless communication across devices and locations. (12 reviews) - Users praise the **user-friendly features** of RingCentral, enhancing connectivity and overall communication efficiency for businesses. (11 reviews) **What users dislike:** - Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral. (12 reviews) - Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively. (10 reviews) - Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges. (9 reviews) - Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively. (7 reviews) - Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience. (6 reviews) - Learning Curve (6 reviews) - Users report **poor customer support** , facing issues with cancellation and mixed experiences that hinder overall satisfaction. (6 reviews) - Call Connectivity Issues (5 reviews) - Call Management (5 reviews) - Complexity (5 reviews) ## RingCentral Contact Center Reviews ### 1. RingCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Lyle B. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about RingCentral Contact Center?** RingCentral is very user-friendly for anyone. The app makes it easy to access, and seeing the voicemails as text is constructive. I also enjoy how easy it is to forward messages to other users. **What do you dislike about RingCentral Contact Center?** The only downside I have experienced is that with everything being so easy to use, I haven't had a chance to dive into every product feature. I wouldn't necessarily say that it's a negative, though. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral has made it effortless to transfer calls, view voicemails, and transfer voicemails to the correct departments. Our staff vary in age from 21 to 65+ and it's easy for everyone to use. ### 2. Bait and switch **Rating:** 1.0/5.0 stars **Reviewed by:** Joe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about RingCentral Contact Center?** Simplicity, maybe? I'm not sure; once you use a new softphone like DialPad, you realize about the missing tools on RingCentral. If you're looking for a softphone and text messages for a tiny business, it's okay (so so), but I don't recommend it at all. **What do you dislike about RingCentral Contact Center?** In the beginning, it was fine, then the phone started acting up for 3 hours (you cannot make calls, that happened to me, from time to time), and sometimes for almost one whole week, the text messages don't work, you couldn't send text message at all. It's frustrating because you contact customer service, but they don't do anything; they just tell you to restart the app and wait until it gets solved. Then they start to charge for text messages; they charge for everything, it's awful having a full price package for phones and text messages, but then they begin to charge you for messages or they give you for another package of text messages. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Having a softphone for the company to contact customers, but Ring Central changes policies and prices at any time. Plus the customer service they give is deficient; they don't provide you with customer service at all. That was the main reason why we swapped to DialPad. ### 3. At the beginning I didnt like it but now I find it is a lot more helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about RingCentral Contact Center?** all the information you can see, customization of the screen and shortcuts. the searches are way better than any other **What do you dislike about RingCentral Contact Center?** Sometimes is too cluttered with all the tabs and the numbers you have dialed. if it just maybe put the details of the conversations would be nice **What problems is RingCentral Contact Center solving and how is that benefiting you?** having calls with customers, also the return is very little and cannot notice the difference with a landline ### 4. RingCentral is the way to go! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer O. | Social Media Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about RingCentral Contact Center?** I love the fact that it records my calls and I'm allowed to go back and review my conversations. At times I get caught up in the conversation and forget to take the notes needed to complete the tasks we agreed upon during the call. RingCentral gives me the opportunity to go back and listen to my call, to review our discussion. This has saved my bacon multiple times. **What do you dislike about RingCentral Contact Center?** Its integration with Salesforce isn't always seamless. There are times I need to reconnect, or my calls are not always recorded. With the newer version, barging on calls has been a little more tricky, and when training there are limited slots in allowing trainees to listen to the live call. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral logs all of my calls into Salesforce, which always our quality assurance personnel to review our calls, to ensure the customer experience. This has opened the door to positive feedback and increased my ability to conduct my job in an effective manner. ### 5. Excellent Work From Home product **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime B. | Customer Service/Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about RingCentral Contact Center?** RingCentral allows us to offer a seamless product to our clients without the overhead cost of office space. Our clients can call our direct lines or go through our call tree and reach any of our employees where ever they are during their programmed working hours. **What do you dislike about RingCentral Contact Center?** There isn't really anything bad to say about this product. The pricing could be a little less expensive but it is an excellent product and you get what you pay for. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It allows Our employees to work Remotely or to answer calls when they are out and about visiting clients. ### 6. Great platform to call customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about RingCentral Contact Center?** What is most helpful about RingCentral Contact Center is that as a user, you can choose from various options on how to contact your customers. This includes phone calls, fax, video, and text. **What do you dislike about RingCentral Contact Center?** I have not come across many dislikes about this platform. The only thing that does come to mind would be that there is so much information on the home screen that it can look cluttery. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral Contact Center is solving our need to be able to call customers or reach out to them via video, text, or phone. To have the ability of contacting a customer without using your direct personal line is terrific. ### 7. Great app for work **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia A. | Logistics coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about RingCentral Contact Center?** I like Ring Central because it allows me to communicate with my colleagues that are all around the globe. It's simple, easy and very effective. **What do you dislike about RingCentral Contact Center?** Sometimes the text messages function stops working out of nowhere and I'm stuck not being able to reply to the texts for a few days. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral is benefiting me by being effective and practical when communicating with colleagues, customers or potential clientes. ### 8. RING CENTRAL **Rating:** 3.5/5.0 stars **Reviewed by:** Desiree S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about RingCentral Contact Center?** It is very easy to use. I like the layout and the dialer. **What do you dislike about RingCentral Contact Center?** Call quality could be better. The sound has a tendancy to cut out. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It is by far the best VoIP call program I've ever used. ### 9. Best way to communicate In the Business world **Rating:** 3.5/5.0 stars **Reviewed by:** Luz T. | Account Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about RingCentral Contact Center?** RingCentral can be used on your mobile phone or office phone, which they are connected to, so when you are out of the office, it shows on your mobile phone. It also does not give your mobile phone's actual number, which is a plus. **What do you dislike about RingCentral Contact Center?** One thing that Ringcentral has to work on is making sure their signs are vital enough to keep the call going. Sometimes the movement between the client and seller calls off, and reconnecting takes a while. **What problems is RingCentral Contact Center solving and how is that benefiting you?** One thing that has helped me is communication and how we can be reached inside or outside the office! We can stay communicated all day around and they have a call ID. ### 10. Terrible customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about RingCentral Contact Center?** We have not been able to use ringcentral as 3 months in we still dont have the phone numbers required and they dont respond to our requests. In theory the future list is much better than the competitor we have been using (Toky) and their reporting also looks very promising **What do you dislike about RingCentral Contact Center?** Terrible customer service. We have been paying the tool now for 3-4 months and have not yet been able to use it. A request for refund or help with getting international numbers has not been responded to. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We have patients from four countries contacting us (peru, chile, mexico, colombia). We needed a system that allows us to give the best attention to those patients and integrates with our customer service stack. ### 11. RingCentral: very good for all your calling, VOIP needs **Rating:** 4.5/5.0 stars **Reviewed by:** Jalil H. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2022 **What do you like best about RingCentral Contact Center?** RingCentral is one of the most easy to use calling tools I have used a lot of tools in my time: Webex, Teams, Skype (back when they were separate), Discord, Google Voice, and many others. Out of all them, I would say the fastest, most high performance and easy to use tool is RingCentral. The UI is very clean, everything you need is to the left, and there's a lot extra features like Calendar Integration, and modular extensions make it an amazing tool. **What do you dislike about RingCentral Contact Center?** What I dislike the most about RingCentral? It's hard to come up with something honestly, but If I tried I'd say it's the fact that when you conference call two people together, and then you try to leave the call, it ends the call, you cannot assign someone as the host of the call, you have to stay there muted. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It's providing what we need when it comes to calling clients, insurance companies, and many other entities. ### 12. Ring Central Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** ciara p. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about RingCentral Contact Center?** I love all the features that are provided ie call recording, ivr etc **What do you dislike about RingCentral Contact Center?** sms restrictions can be limiting at times **What problems is RingCentral Contact Center solving and how is that benefiting you?** call center and call recording, business line ### 13. All in one product! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie D. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about RingCentral Contact Center?** Ring Central really does have everything you need for your business in one centralized space. Easy to fax, text, video and call from your desktop or mobile app. **What do you dislike about RingCentral Contact Center?** The only downside and this is nitpicky, is that while the app rings on my iPhone, it does not notify on my Apple Watch, causing me to miss some calls. Overall a great product. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I haven't brought this up to RingCentral. ### 14. It works on mobile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about RingCentral Contact Center?** An easy-to-use internet communication tool that allows two parties to engage in conversation. **What do you dislike about RingCentral Contact Center?** I felt the software was lagging at times. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It's a great alternative to the well known zoom. I have enjoyed the ease of use on my mobile phone to allow me to take meetings on the go. ### 15. Easy, Streamlined and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2023 **What do you like best about RingCentral Contact Center?** RC's contasct center has centralized the company's directory into one easy location. Regardless of what user we are looking to get a hold of, we can find them with one easy search. **What do you dislike about RingCentral Contact Center?** I have no issues with Ring Central. The platform has performed as expected. We could not be happier **What problems is RingCentral Contact Center solving and how is that benefiting you?** It is our one stop shop for phone solutions for our field personnel. ### 16. Had a question re: porting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RingCentral Contact Center?** The chat feature makes it easier and faster to get a hold of agents. They get issues resolved pretty quickly and questions answered **What do you dislike about RingCentral Contact Center?** If you contact them by phone it can take quite a while. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I had a question regarding porting. I did not end up speaking to an agent as I resolved the issue myself. ### 17. It works. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about RingCentral Contact Center?** Upsides you have an easy to access work line for all of our employees. Not super difficult to set up. **What do you dislike about RingCentral Contact Center?** It was not very easy to filter spam calls and phishing scemes **What problems is RingCentral Contact Center solving and how is that benefiting you?** Easy to get every employee and work number that is virtual ### 18. Good for Company Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about RingCentral Contact Center?** I like the texting ability, I like the notifications I receive when I have a message (I receive a text message and email). **What do you dislike about RingCentral Contact Center?** The connection cuts out a lot. When on a call it will drop even with good wifi. **What problems is RingCentral Contact Center solving and how is that benefiting you?** How to resolve the connections issues with dropped calls ### 19. A very good team communication and sharing application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about RingCentral Contact Center?** We are a small team of around 20 people and we use RingCentral for all our communication needs. Its a very simple and interactive application which can be used on Web, Mobile and Desktop platforms. We use it for all 3. We use it to call and text people amazing tool for arranging video meeting as well. It has good quality video and has amazing tools to help us with the video conferencing **What do you dislike about RingCentral Contact Center?** They are trying to add more features which are needed right now but as we spoke to them, they will be rolling out the new features later this year which will make this the best communication system for businesses. **Recommendations to others considering RingCentral Contact Center:** go for it guys. You should all be using this system **What problems is RingCentral Contact Center solving and how is that benefiting you?** communication is the most important part of a staffing firm and we are solving that issue with ease by using Ringcentral ### 20. Don't waste your time or your money **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about RingCentral Contact Center?** The system works but lacks functionality and ease of use for a solution so expensive. It is however reliable from a usage standpoint, but beyond that there's nothing to write home about. **What do you dislike about RingCentral Contact Center?** Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral is a legacy phone system that has struggled to maintain its relevancy in the ever-evolving world of software. They're far too costly for the service they provide and if you ever leave to go to a more sophisticated and integrated solution, good luck getting your phone numbers ported over because they will block you at every turn and refuse to work with your new provider. It's as if they're purposely trying to make the process to leave them as miserable as possible. The benefits are that the system is reliable, but lacks any type of sophistication from a user standpoint and how it integrates with SFDC. ### 21. RingCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Blake W. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about RingCentral Contact Center?** It is an excellent office phone. I can link it to my cell phone and take calls on there if I need to. We can get calls quickly, and it's always a smooth process to get logged in to the platform **What do you dislike about RingCentral Contact Center?** If you take a call without being logged in (If someone calls you direct), you cannot conference the call and then transfer it. That is an inconvenience because as a rule of thumb, you should never cold transfer a call, but then you have the potential to be stuck on an hour-long phone call on mute **What problems is RingCentral Contact Center solving and how is that benefiting you?** I believe it is the best option for an office. It's very user-friendly, organized, and efficient. We get the job done every day, and our reps and merchants always walk away happy. ### 22. Decent app for SMS and Contact Center Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay C. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about RingCentral Contact Center?** Integrates with Salesforce, easy to configure, call recording **What do you dislike about RingCentral Contact Center?** we have been trying to do some customization and now and then, we hit road blocks so it's kind of lacking in terms of scalability. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Contact Center and SMS ### 23. Has it's quirks, but is reliable! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about RingCentral Contact Center?** I love that there's both an internal messaging center and it has a number of integrations that we get to take advantage of in terms of getting in contact with our customers. **What do you dislike about RingCentral Contact Center?** Ring Central can be a bit glitchy. There are times it will disconnect mid-call with a customer and not allow us to call them back until we reset the app. We sometimes have to reset the app a few times a day. There are times when it won't allow us to disconnect the call as well and we have to force restart the app to get it to close out the call. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The ability to connect easily with our customers with little to no service interruption. There are a number of features that are amazing for team communication and clear visibility on team reporting, etc. that I personally am grateful to be able to see. Screensharing is also really great, which allows us ease of access to be able to connect with our customers on visible issues and see what they see! ### 24. Ring Central Contact Center feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about RingCentral Contact Center?** I like that our team is able to work from home using this software -- taking calls, doing call backs, managing voicemails, all in one software. **What do you dislike about RingCentral Contact Center?** There are some instances when the call quality is not too good and also the transcription on voicemails sometimes does not work perfectly. **Recommendations to others considering RingCentral Contact Center:** Ensure you go through all the instructional video trainings to easily understand how to use the software. **What problems is RingCentral Contact Center solving and how is that benefiting you?** There are errors that pop out that indicates either a need for a restart of the software ( and it will work again fine ). In terms of benefits -- with the pandemic, we are all able to work remotely and continue our business operations, in servicing our customers. ### 25. Great Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about RingCentral Contact Center?** I love that RingCentral can be accessed and utilized from anywhere. The mobile factor for a small business like ours is KEY! Unlike traditional systems, this is literally at your fingertips, whether using your phone or computer. **What do you dislike about RingCentral Contact Center?** Over time the user interface has gotten better, but sometimes customer service can be lacking. They can be delayed in getting back to you or solving issues in a timely manner. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We use RingCentral for our phone system for a small healthcare provider's office. The key features we use are the phone lines and faxing aspects. It's great because anyone who is connected to the system can answer the phone directly on their mobile device. Gone are the days of sprinting to answer the landline. ### 26. Overall the best VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Anes S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about RingCentral Contact Center?** The best thing about ring central is the stability and their support. Also, I am using Ring Central Contact Center for a large company with over 600 phone numbers and over 50 departments. **What do you dislike about RingCentral Contact Center?** I wouldn't say I like the Ring Centrals price. The price is enormous when used in a smaller company, and it is not much change in a large company. There should be some discounts for more licenses. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I have a contact center with over 600 numbers, including one central number to reach specific departments and 50 different departments in our company. The main benefit would be ease of use. ### 27. An efficient and high quality new generation communication system **Rating:** 4.5/5.0 stars **Reviewed by:** EDUARDO S. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about RingCentral Contact Center?** Communication in the cloud is the future of communications, which is why RingCentral is a step in the right direction, RingCentral allows us to have efficient communication through computers, leaving aside analog communication with communication systems that cause more maintenance costs. and network support, IP communication is much more secure and reliable and RingCentral allows us to have that security and simplicity that we need when communicating. **What do you dislike about RingCentral Contact Center?** One of the few negative things that IP communication can have is dependence on the Internet connection, it is essential to have a stable network that allows communications to flow efficiently, this is a challenge for small and medium-sized companies that in Most of them do not have a bandwidth that allows them to get the most out of this excellent tool. **What problems is RingCentral Contact Center solving and how is that benefiting you?** More people have been connected, the software installation is very simple, which allows more of our collaborators to have a digital communication system that allows them to communicate with other departments, this previously was a challenge, due to the deployment of networks and the high cost of connecting certain departments isolated. ### 28. It works most of the time **Rating:** 4.0/5.0 stars **Reviewed by:** Mae M. | Advocate I, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about RingCentral Contact Center?** The ability to transfer and make threeway outbound calls while keeping track of the numbers and length of call **What do you dislike about RingCentral Contact Center?** Sometimes there is difficulty connecting, or the connection will drop off **What problems is RingCentral Contact Center solving and how is that benefiting you?** Contacting the customers has never been easier! ### 29. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about RingCentral Contact Center?** The interface is straightforward and user-friendly. We liked the desktop app, as well as the phone app. **What do you dislike about RingCentral Contact Center?** The desktop and phone app requires more hardware than its competitors. **Recommendations to others considering RingCentral Contact Center:** Use the free trial; it will give you the knowledge to let you know if it is the right software for you. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We were able to complete multiple cold-calling campaigns, gaining more customers. ### 30. RingCentral Engage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Todd S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 ### 31. It's The Ring Central for ME! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about RingCentral Contact Center?** I LOVE the fact that RingCentral has so many features to stay connected inside and outside of the office. **What do you dislike about RingCentral Contact Center?** I dislike the perpetual updates and verification. I'm not sure if it's RingCentral or something within the office set-up. **Recommendations to others considering RingCentral Contact Center:** If anyone needs a way to communicate efficiently, RING CENTRAL IS THE WAY TO GO! **What problems is RingCentral Contact Center solving and how is that benefiting you?** I am able to have my calls redirected to my cell-phone when I'm not in the office and the best feature for me is the ability to text within the system. LOVE IT! ### 32. Not the best product in the market **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2020 **What do you like best about RingCentral Contact Center?** Click to call is my favorite feature for sure. I find the click to call direct from my contacts in SalesForce useful and easy, but the rest of the product is cumbersome. After a few issues early on, it worked easily and I could crank through piles of prospecting calls. I could quickly check vm's if I missed a direct call which was good. I like the local line as opposed to showing my cell number as I got more contacts that way. The fact that I was able to dial from the app on my laptop and use my phone as the main technology was great for me as I do not sit still when making calls. The transfer to my cell allows me to walk around on my calls. **What do you dislike about RingCentral Contact Center?** The set up is mind-numbing and still does not always function as it should. They have adequate support, but getting to the solution is near impossible. After "fixing" my issues, it can become a useless tool for me when it does not work as it should. It no longer logs my calls as it should and requires double effort on every call. I have to dial direct from my cell and then go into Salesforce to mark my calls which defeats the purpose of having an integrated click to call solution. It would work for a few days and then suddenly not work again and then I would be on with support for another hour, telling me I need an upgrade or a reset. Then it would just suddenly work again. Very frustrating. Each time I did a software or app update, something else would no longer function as it did. **Recommendations to others considering RingCentral Contact Center:** Not the smoothest system with multiple bugs that are not easy to fix. Spent hours on the phone with tech support to just be able to use the product. The support team was very nice and tried their best but sometimes they have no idea how to fix the issue. My advice is try it out and then see if you like it. I am hoping the bugs are worked out, but it would be one thing after another. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The problem that I was looking to solve was to click to call to my cell and then log each call. The SalesForce integration and the elimination of redundancy was the most important feature I was looking for. I also didn't want to call prospects from a California number when calling on other markets which RingCentral allowed me to do. After a few days/weeks, this was not being accomplished, even after hours of support time. I like to walk and talk so having the app ring to my cell was a huge plus. It enabled me to click into the customer record and then walk around while on the phone and leave a vm that will be logged. ### 33. Ring Central -- Basic Use Only **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about RingCentral Contact Center?** RingCentral (RC) is easy to set up and get the ball rolling. The setup steps are easy to follow as well as setting up a meeting invite. **What do you dislike about RingCentral Contact Center?** However, RC is not that user-friendly when you try and engage with a more convoluted need. For example, when I attempted to attach a file to the invite it seemed to throw off the invitation. Attendees couldn't open the attachment or didn't get it at all. I also found that trying to screen share was an issue and attendees had a difficult time seeing the screen as it appeared small. I am sure part of the issue was user error but in the end, it was frustrating as there was no real place to turn for immediate customer service help. I could have also used some type of "wiki" and tutorial learning videos to begin learning the system and training on it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** I am trying to learn how to use the system better but again, I am finding it hard to find other RC users to bounce questions and ideas off of. I usually get a canned answer of "we just started using another platform." This is frustrating as I continue to attempt to learn and use the system better. The ease of setting up the platform was the best benefit so far as well as establishing a simple meeting and invitation. Need a help tutorial with up to date videos. ### 34. Simple Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about RingCentral Contact Center?** We just switched from Skype to Ring Central as an instant messaging platform. The messaging aspect is compareable to Slack. All the conversation history is saved so it's easy to refer back. Video calls are easy but I definitely prefer Zoom for video. **What do you dislike about RingCentral Contact Center?** It's not great for instant messages since the default settings barely alert anyone that they have a message. This results in very slow response times with colleagues. You can change these the notifications settings to however you like but most will not. The icon flashes when you have a meeting so it appearing the same as if someone messaged you. I have outlook to tell me I have a meeting, not ring central. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Being able to easily communicate and set up group conversations with team members ### 35. Great modern all-in-one communications platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about RingCentral Contact Center?** The platform is so modern and user-friendly. It is so easy to navigate between calling, texting, even faxing and more. The design really would be tough to beat. **What do you dislike about RingCentral Contact Center?** Recently, the platform has started glitching and displaying a text message twice until the glitch clears up and only one message remains when you try to send a new text. **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral has effectively enabled me to keep in touch with all of my business clients, whether that be through phone calls, texts, voicemail messages or even fax. ### 36. Solid, complete and reliable contact center software! **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Correa E. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about RingCentral Contact Center?** I've used ringcentral in several different opportunities. I like the calling trees (routing) very much! Its a very simple to use calling software. It offers a unified platform for emails, calls, sms. The reporting is highly customizable and you have the ability to have reports scheduled and sent out when you wish. I like the recording and whispering functions ringcentral has. I was never charged for additional storage and it was simple to find all call recordings within the software. **What do you dislike about RingCentral Contact Center?** There are minor call drops at times but we have visibility on the calls we miss. The implementation process is a bit lengthy and some of the pricing packages are questionable in the sense that lets say on package 1 I am only missing 1 thing I want from package 2 but in order to get it, I must pay for package 2. I understand for bigger deals they may be able to move some things around but just that. Dynamic call routing is what I was looking for. **Recommendations to others considering RingCentral Contact Center:** It's a complete contact center software. They do have different pricing packages, so make sure to consider that. Their support team is great; you can leverage them during onboarding or complicated setups. Their predictive dialer tool works pretty great but it takes some time to setup. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We have a large team of agents that work from home. The ability to use the software while on a remote work basis is an absolute win! ### 37. Ring Central Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about RingCentral Contact Center?** I like that it helps our entire team be able to answer the telephones in the office and remotely, helps keep track of any missed calls and even record phone calls. Even allows for text messages. **What do you dislike about RingCentral Contact Center?** You must be on the site- not the app to make any changes. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Administration duties such as calls, calling customers back, ### 38. Ring Central Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie C. | Internal Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about RingCentral Contact Center?** Easy to use, has option for video as well. **What do you dislike about RingCentral Contact Center?** With ring central I found that calls would drop at times. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The problems I am solving with ring central are keeping in touch with clients and making sales. ### 39. Great way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about RingCentral Contact Center?** That you can communicate quickly with customers, you can also incorporate it with other systems. **What do you dislike about RingCentral Contact Center?** I don't particularly appreciate that it goes live right away. **Recommendations to others considering RingCentral Contact Center:** It is an easy, fast way to communicate. Any issues are minor. You can also link to different systems. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It was going on and off wifi, fixing mic problems. Minor issues here and there, nothing that is a big deal. ### 40. ringcentral **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about RingCentral Contact Center?** i like that it allows us to handle all calls and contact with customers from one platform and can be done remotely **What do you dislike about RingCentral Contact Center?** i dislike how sometimes there is a lag between someone calling and the call showing up on a device so the call is missed **What problems is RingCentral Contact Center solving and how is that benefiting you?** RingCentral has allowed working remote especially with covid to be made more efficient with everyone not needing to bring home their physical work phones. ### 41. steer clear and spend your money with a company that values clients **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about RingCentral Contact Center?** system is ok, most of the new voip systems are about the same in terms of functionality **What do you dislike about RingCentral Contact Center?** service service service, literally impossible to get someone on the line that speaks clear english (they use offshore contact centers), even if their english is passable then they simply do not know how to use their own system and literally every simple issue will take you months and months and months to fix or get through to someone who knows what they're talking about. these guys are a waste of time and money, do yourself a favour and pick a vendor with US based support and service. **What problems is RingCentral Contact Center solving and how is that benefiting you?** no benefits, a lot of problems, phones they provided do not work, support is useless and will literally waste days of your life trying to understand your problem before they then waste weeks not doing anything aobut it ### 42. I like ring central, but it's easier to pick up my cellphone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about RingCentral Contact Center?** I like that ring central gives you a phone number that is separate from your personal line. I also like that ring central automatically logs calls for you, so you don't have to handle that process manually. **What do you dislike about RingCentral Contact Center?** In the WFH environment, I find that I'm doing a lot of zoom meetings and sometimes would rather just pick my phone up instead of go through ring central. I wish ring central could integrate with zoom to track those meetings as well. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The major benefit is workflow improvements - I don't have to spend hours at the end of the day or week logging calls. Instead they automatically populate through ring central! ### 43. allows me to find a wide variety of professionals who speak different languages **Rating:** 4.0/5.0 stars **Reviewed by:** Lady B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about RingCentral Contact Center?** It has allowed me to hire specialized personnel to attend to my clients in a fairly fast and inexpensive way, the fact that my clients can communicate directly with them, without having any type of barrier speaking in terms of location is quite useful, allows me to find a wide variety of professionals who speak different languages, which is of great help when my clients contact them and do not speak Spanish, its interface is quite simple and easy to use which allows me to achieve everything what I am looking for to improve the communication channels with my company in a safe, easy and fast way, the fact that it supports communication via chat is also of great help to channel any request or requirement of my clients in a more efficient and simple. **What do you dislike about RingCentral Contact Center?** To be honest, my life in my company was in chaos when I received the reports about my clients' requests for attention, and each time we were being left with less staff and more complaints due to the delay in solving a request for part of a user or poor organization and management by the helpdesk when assigning cases, we implemented many methods and strategies but they all failed, until I decided to give RingCentral one last chance and I must admit that it really helped us to fix everything quite simply, so to say that I found something negative about its use would be a huge lie. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It has been being of great help to me to improve the way in which I channeled the attention to my clients in a quite practical, simple and efficient way, which I missed reducing the waiting times of my clients to solve their requests or requirements of my products, reducing the allocation of specialized technical personnel to trivial problems that what it does is further delay our response times to customer requests and above all, to raise our standards of quality and efficiency to the maximum with customer management . ### 44. Great Tool for Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about RingCentral Contact Center?** I love how easy Ring Central is to use. It is very user-friendly and helps us keep track and measure our SLA. It shows how many people are on at one time and how many calls are waiting. **What do you dislike about RingCentral Contact Center?** Sometimes it freezes and does not show the calls in que. Always having to clear the cache for this problem. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Great tool for working from home with COVID. The benefits are endless. ### 45. The RingCentral is a pretty great app to use **Rating:** 4.0/5.0 stars **Reviewed by:** Richard R. | Team Lead, Specialized skills, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about RingCentral Contact Center?** Easier to make calls from any webpage or docs. Easy options to monitor, track and log calls. Easy to get the recordings. **What do you dislike about RingCentral Contact Center?** I don't dislike anything about RingCentral in particular **What problems is RingCentral Contact Center solving and how is that benefiting you?** Since I need to make calls to my customers and keep track of them so it's been helping me greatly and made it easier. ### 46. ring central **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about RingCentral Contact Center?** the caller id feature as well as call log **What do you dislike about RingCentral Contact Center?** the call log doesnt keep the numbers that called up all day **What problems is RingCentral Contact Center solving and how is that benefiting you?** sometimes the system will freeze ### 47. Ring Central **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about RingCentral Contact Center?** I like how easy it is to use. With an increase of remote work, this has been so helpful. **What do you dislike about RingCentral Contact Center?** There is nothing so far that I dislike about this product. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It allows seamless communication for all remote workers. It's letting us get our work done with no interruption no matter where we are. ### 48. Call from Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about RingCentral Contact Center?** It allows me to send and receive work calls from anywhere **What do you dislike about RingCentral Contact Center?** I did not like the integration with my cellphone but I had our manager remove it and it was fine after that. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Being able to field work calls from everywhere. ### 49. Works for what I need it to do **Rating:** 3.5/5.0 stars **Reviewed by:** Joshua T. | Outpatient Therapist, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about RingCentral Contact Center?** The ease at which I can access it rather than have a dedicated phone system for the office. **What do you dislike about RingCentral Contact Center?** Sometimes unreliable in getting the call to me through iOS **What problems is RingCentral Contact Center solving and how is that benefiting you?** The ability to call clients without compromising privacy. ### 50. Excellent Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn E. | Senior Technology & Delivery Specialist, Inventory Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about RingCentral Contact Center?** It has everything that I need to stay in contact with members or prospects. I can add them to my directory so I know exactly whom I am speaking with whether that be via text or phone. I can listen to voicemails from the app on my computer or on my phone. I know it is an prefernce but I do like that I can receive email notifications for an incoming text or a voicemail. **What do you dislike about RingCentral Contact Center?** I wish I could be logged in to more than one phone line. My location has multitple lines that I manage and having it all in one accessible place would be convenient. From text messages to voicemails and categorized by the line called in to. **Recommendations to others considering RingCentral Contact Center:** Not applicable. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Not applicable. ## RingCentral Contact Center Discussions - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [View RingCentral Contact Center pricing details and edition comparison](https://www.g2.com/products/ringcentral-contact-center/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A49%3A57+-0500&secure%5Bsession_id%5D=abab09d9-6a09-45e6-8145-3eb3638150e2&secure%5Btoken%5D=4174ad43de7c65ffe07c62f90d8f08ce8b6dc9065fd5825348ff2dc55e763998&format=llm_user) ## RingCentral Contact Center Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Box](https://www.g2.com/products/box/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingCentral Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage **Usability** - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Agentic AI - UCaaS Platforms** - Third-Party Integrations **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top RingCentral Contact Center Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)