--- title: RingCentral Contact Center Reviews meta\_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 218 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 218 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews & Product Details Visit Website RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. * * * Product Website RingCentral Contact Center Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingCentral Contact Center Community](https://www.g2.com/products/ringcentral-contact-center/discuss) Languages Supported English Solution Type All-in-One Overview by Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) ## RingCentral Contact Center Integrations (14) What do users say about integrations? Verified by RingCentral Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SlackNotify ](https://www.g2.com/products/slacknotify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 4/23/2026 "My experience with Ring Central" 5/5 What do you like best about RingCentral Contact Center? I use Ring Central every day in my workplace, and I like it because I can receive and make calls. Also, there's the option to make videocalls and receive text messages. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I don't like that I receive an email every time I missed a call or receive a text message. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? Mmm there is not a problem, but there's an option that when you're on a call, it takes notes from it and at the end of the call, you can see notes from what you talked in the call. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12676452/official_response/edit) Thank you for your amazing feedback! We are glad that RingCentral is helping you stay connected with your team and that our AI Call Summaries are making your post-call workflow easier! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sergio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio R.") SR Sergio R. Data Analyst Mid-Market (51-1000 emp.) 1/12/2026 "Unified Customer Interactions with AI-Powered Efficiency" 4.5/5 What do you like best about RingCentral Contact Center? the best thing about RingCentral Contact Center is how it unifies customer interactions across multiple channels with AI-powered efficiency. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? This product is frequently criticized for its expensive pricing and challenging learning curve. Users have mentioned experiencing occasional glitches, as well as limited options for customization and awkward integrations, all of which can negatively impact efficiency. Although it offers scalability, its complexity and reliability concerns tend to make it a less attractive choice for smaller businesses. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? This tool helps me bring together customer interactions from voice, chat, and email, removing the hassle of managing multiple separate platforms. With everything centralized, I can respond more quickly and accurately, which leads to better customer satisfaction and greater operational efficiency. As demand increases, it scales seamlessly and integrates with CRMs, enhancing my productivity while keeping my workflow organized and compliant. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12185774/official_response/edit) Hi Sergio, thank you for your insightful review! We are thrilled to hear that our unified channel approach and AI-powered efficiency help you remove the hassle of managing separate platforms. Achieving higher customer satisfaction through centralized voice, chat, and email interactions is what RingCentral Contact Center is designed to do. We are committed to making our platform as accessible and reliable as it is powerful. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sergio! 1/16/2026 Validated ReviewerIncentivizedSource: G2 invite ![Hugo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo C.") HC Hugo C. Service Desk Technician Mid-Market (51-1000 emp.) 2/18/2026 "Highly Customizable, Reliable Service Desk Solution" 5/5 What do you like best about RingCentral Contact Center? I like having the option to customize features like the tone of the phone and the colors of the program. It's great that we can actually customize a bunch of options there. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Well, for users that English is not like the first language or not English, but any language in a specific sometimes the closed captioning feature is not like at the best but at least it gives you, like, an idea of what the person on the other side is saying. But, yeah, that will be the only thing. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I don't have to use a physical phone or the old-fashioned system as everything is in one place on the computer, making it easier to handle calls. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12377739/official_response/edit) Thank you for your fantastic review! We are pleased to hear that RingCentral Contact Center is giving you the all-in-one power to ditch the physical phone and handle everything from your computer. We also love that you are taking advantage of the customization options; making the workspace your own with personalized tones and colors is how we want our users to feel at home in the app. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Hugo! Validated ReviewerSource: Organic ![Tom C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom C.") TC Tom C. Senior Recruiter (Canada) Mid-Market (51-1000 emp.) 5/26/2026 "Ring Central Made International Calling and Candidate Texting Easy" 5/5 What do you like best about RingCentral Contact Center? Ring Central was the first application I used at my previous company for international calls. It made it easy to call and text candidates. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? My company has currently switched to Dialpad. I’m not entirely sure what I disliked about RingCentral, but it may have been the high subscription cost. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It’s good for talking and texting. The voice quality is clear, and I haven’t had any errors or backend issues. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12875199/official_response/edit) Hey Tom, thank you for sharing your experience with us! We are glad that our platform made it easy for you to handle international calling and connect with candidates through our texting tools. We also love knowing that you enjoyed clear voice quality without experiencing backend errors or platform issues during your time using our system. If you are interested, our Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Validated ReviewerIncentivizedSource: G2 invite ![Erik P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik P.") EP Erik P. Account Executive Small-Business (50 or fewer emp.) 11/28/2025 "Unified, Customizable Platform That Boosts Team Efficiency" 4/5 What do you like best about RingCentral Contact Center? What I appreciate most about RingCentral Contact Center is the unified and intuitive nature of the platform. Calls, messages, customer interactions, and reporting are all brought together in a single place, making it much easier to stay organized and deliver a seamless customer experience. Another aspect I value is its high level of customization. Workflows, dashboards, and routing rules can all be tailored to match your team’s specific needs, rather than being limited to a rigid setup. Additionally, the reporting features and real-time analytics are incredibly helpful for monitoring performance and quickly identifying areas that need improvement. In summary, I find that RingCentral Contact Center enables teams to work more efficiently, remain connected, and offer a more consistent experience to customers. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? What I find challenging about RingCentral Contact Center is that the interface can be somewhat complex to navigate initially. With so many features and settings available, it takes a while to become completely familiar and comfortable with the platform. Additionally, certain customizations or integrations are not as intuitive as I would expect, and there are times when I have to reach out to support to get specific configurations set up. Overall, it’s a reliable tool, but the initial learning curve can be quite steep. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center solves the problem of using too many different apps. Now everything calls, messages, and customer info is in one place. It makes my work easier, faster, and more organized. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12023162/official_response/edit) Hey Erik, thank you for your thoughtful and detailed review! We are thrilled to hear that RingCentral Contact Center is successfully acting as your single source of truth, bringing calls, messages, and reporting into one unified space. It is rewarding to hear that our high level of customization, specifically around routing rules and real-time analytics, helps your team deliver a more consistent and efficient customer experience. We also appreciate your honest feedback regarding the initial learning curve. With a platform as powerful and feature-rich, we recognize that the interface can feel complex at first. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Erik! Validated ReviewerIncentivizedSource: G2 invite ![Jessica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica D.") JD Jessica D. CSR Call Center Rep Enterprise (\> 1000 emp.) 11/18/2025 "Convenient, Efficient, with Video Lag Issues" 4.5/5 What do you like best about RingCentral Contact Center? I appreciate how RingCentral Contact Center makes staying in touch easy and quick, which is essential for my work as a Service Team Coordinator. The convenience of creating different teams for various positions and the seamless video connectivity are standout features for me. The ability to conduct meetings, talk, and do presentations through the video/meeting feature adds significant value, particularly being able to see individuals or multiple people in a meeting setting. The messaging system, along with the favorites and video features, enhances my communication processes greatly. I also found the initial setup of the RingCentral Contact Center remarkably easy, which is a huge plus. Overall, the convenience and functionality provided by these features contribute significantly to making my job more efficient. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? I experience performance issues with RingCentral Contact Center when using video features. Specifically, when I'm on a video call and attempt to share my screen, both the video and overall system start to lag, which can interrupt the flow of meetings and presentations. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? I find RingCentral Contact Center simplifies communication, making it easy and quick. It offers convenient team creation, video connectivity, and supports presentations and meetings effectively. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-11749417/official_response/edit) Hey Jessica, thank you for your valuable feedback! We are thrilled to hear that RingCentral Contact Center makes staying in touch easy and quick, and that the convenience of team creation and video features significantly enhances your efficiency as a Service Team Coordinator. It is wonderful that the initial setup was remarkably easy! The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for choosing RingCentral, Jessica! Validated ReviewerIncentivizedSource: G2 invite KH Kasey H. Accounts Payable Manager Mid-Market (51-1000 emp.) 5/5/2026 "Ease of Use Marred by Poor Call Quality" 2/5 What do you like best about RingCentral Contact Center? I like the ease of use that RingCentral Contact Center offers. The initial setup was seamless, as the app was installed and integrated with Microsoft Teams by our IT department. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? The connection is poor more often than I would expect. Connection quality is often choppy. Sometimes the caller sounds like a robot. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center removed the desktop phones we had and is easy to use. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12753515/official_response/edit) Hey Kasey, we are thrilled to hear that your IT department finds the Microsoft Teams integration easy to deploy. Please be sure to report any issues in the app after they occur; for your convenience, follow the instructions in the link shared below. The Review Team would love the opportunity to continue the conversation and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with any additional information. Thank you! [See how RingCentral Contact Center improved](https://support.ringcentral.com/article-v2/Reporting-an-issue-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile) Validated ReviewerIncentivizedSource: G2 invite ![Dulce G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dulce G.") DG Dulce G. Legal Assistant Small-Business (50 or fewer emp.) 4/24/2026 "Easy to Use and Simple to Handle" 5/5 What do you like best about RingCentral Contact Center? that it is easy to use and easy to handle Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? that when im in a call I am not able to transfer the call to my co workers because there is another call coming in and have to hurry up in order to transfer it so taht what I already doing wont get erased Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? that it can read and define what we are saying just by my voice Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12686261/official_response/edit) Hey Dulce, thank you for the awesome feedback! We are proud to hear that our voice recognition and AI features are making your work easier by automatically defining your conversations! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to empower your business communications, Dulce! [See how RingCentral Contact Center improved](https://community.ringcentral.com/) Validated ReviewerIncentivizedSource: G2 invite ![Sasha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha K.") SK Sasha K. Head Librarian Higher Education Small-Business (50 or fewer emp.) 4/16/2026 "Effortless File Sharing, Chat, and PDF Collaboration" 5/5 What do you like best about RingCentral Contact Center? Ease of use of sharing files, chatting, highlighting pdfs, team work internal and external to organization Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Sometimes the notifications aren’t always on time via the app. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? It’s creating better team momentum and progress Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12640574/official_response/edit) Hey Sasha, thank you for your feedback! It is fantastic that the file-sharing and PDF highlighting tools help you and your team stay in sync and move projects forward faster. We are glad to be the platform that helps your team stay organized and productive! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Sasha! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") UI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 1/13/2026 "Stable Platform, but Reporting, Customization, and Support Need Improvement" 2.5/5 What do you like best about RingCentral Contact Center? What we like best about RingCentral Contact Center is the stability of the platform combined with its cloud-native architecture. It provides reliable call handling, good scalability as usage fluctuates, and integrates well with other business systems. The centralized administration, reporting, and remote accessibility make it practical for a distributed team and reduce operational overhead compared to on-premise solutions. Review collected by and hosted on G2.com. What do you dislike about RingCentral Contact Center? Some areas could be improved, particularly around reporting flexibility and the depth of customization available without professional services. Certain administrative tasks are not always intuitive, and troubleshooting complex call flows can take more time than expected. Additionally, support response times and clarity can vary depending on the issue, which can slow resolution in time-sensitive situations. Review collected by and hosted on G2.com. What problems is RingCentral Contact Center solving and how is that benefiting you? RingCentral Contact Center solves the challenge of managing inbound and outbound customer communications across a distributed team without relying on on-premise infrastructure. It centralizes call routing, queue management, and agent availability while providing visibility through reporting and monitoring tools. This has benefited us by improving call reliability, enabling remote work, reducing administrative overhead, and allowing us to scale capacity as needed without significant upfront investment. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingCentral Contact Center [Editedit](https://www.g2.com/survey_responses/ringcentral-contact-center-review-11693437/official_response/edit) Thank you for your detailed and balanced review! We are pleased to hear that our cloud-native architecture is providing the stability and remote accessibility your distributed team needs. We also appreciate your candid feedback regarding reporting flexibility and the complexity of administrative tasks. The Review Team would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to help improve your experience however we can! Validated ReviewerIncentivizedSource: G2 invite ## Questions about RingCentral Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/discussions/new) GU Guest User • Last activity about 1 month ago What is RingCentral Contact Center used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) GU Guest User • Last activity about 1 month ago How good is RingCentral? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/how-good-is-ringcentral) [ View all Discussions ](https://www.g2.com/products/ringcentral-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/ringcentral-contact-center/pricing) RingCentral Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") JustCall 4.3/5(2,393) [ Compare Now ](https://www.g2.com/compare/saas-labs-justcall-vs-ringcentral-contact-center) ##### ##### RingCentral Contact Center Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ringcentral-contact-center/features) ## Top-Rated Alternatives [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/ringcentral-contact-center/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Complaint Management](https://www.g2.com/categories/complaint-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best data observability software](https://www.g2.com/discussions/best-data-observability-software)[What enterprise DNS security tools integrate cleanly with Active Directory so user-based policy enforcement works without a separate identity integration project?](https://www.g2.com/discussions/what-enterprise-dns-security-tools-integrate-cleanly-with-active-directory-so-user-based-policy-enforcement-works-without-a-separate-identity-integration-project)[Conga Composer vs Docusign CLM for a sales ops team that needs both document generation and e-signature without juggling two separate contracts?](https://www.g2.com/discussions/conga-composer-vs-docusign-clm-for-a-sales-ops-team-that-needs-both-document-generation-and-e-signature-without-juggling-two-separate-contracts) [Which food safety management solutions maintain reliability and uptime in production environments?](https://www.g2.com/discussions/which-food-safety-management-solutions-maintain-reliability-and-uptime-in-production-environments)[Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[Pros and Cons Details](https://www.g2.com/products/ringcentral-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)