Resonate CX Features

Based on 57 Resonate CX reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

As reported in 54 Resonate CX reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

As reported in 53 Resonate CX reviews. Enables users to view and transact business with the same content in multiple languages and currencies.

Grant access to select data, features, objects, etc. based on the users, user role, and groups. This feature was mentioned in 51 Resonate CX reviews.

Is consistently available (uptime) and allows users to complete tasks reliably. 51 reviewers of Resonate CX have provided feedback on this feature.

Based on 50 Resonate CX reviews. Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress. 50 reviewers of Resonate CX have provided feedback on this feature.

As reported in 50 Resonate CX reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Based on 39 Resonate CX reviews. Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.

Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. This feature was mentioned in 43 Resonate CX reviews.

As reported in 35 Resonate CX reviews. Connects to external systems and applications as needed to complete team workflows.

Based on 36 Resonate CX reviews. Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.

Based on 40 Resonate CX reviews. Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.

Based on 41 Resonate CX reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.

As reported in 36 Resonate CX reviews. Provides content templates built by academics and/or practitioners and leverage science and research.

Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. 40 reviewers of Resonate CX have provided feedback on this feature.

As reported in 41 Resonate CX reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.

Based on 39 Resonate CX reviews. Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.

Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. 35 reviewers of Resonate CX have provided feedback on this feature.

Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 106 Resonate CX reviews.

Calculates customer satisfaction (CSAT) score using customer feedback data. 97 reviewers of Resonate CX have provided feedback on this feature.

Based on 86 Resonate CX reviews. Calculates customer effort score (CES) using customer feedback data.

As reported in 83 Resonate CX reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. 88 reviewers of Resonate CX have provided feedback on this feature.

Allow users to create surveys and repond to customer feedback in a variety of languages. This feature was mentioned in 78 Resonate CX reviews.

As reported in 77 Resonate CX reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

As reported in 73 Resonate CX reviews. Vendor provides industry- or role-specific experience management solutions.

Tag content to organize and assign to specific departments or categories 86 reviewers of Resonate CX have provided feedback on this feature.

Based on 85 Resonate CX reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

As reported in 90 Resonate CX reviews. Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text 85 reviewers of Resonate CX have provided feedback on this feature.

Outputs the sentiment (positive or negative) of a given text 89 reviewers of Resonate CX have provided feedback on this feature.

Measures and reports on NPS, CSAT, or other metrics over time 89 reviewers of Resonate CX have provided feedback on this feature.

As reported in 81 Resonate CX reviews. Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 89 Resonate CX reviews.

Analyzes customer feedback from social media This feature was mentioned in 72 Resonate CX reviews.

As reported in 74 Resonate CX reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Based on 60 Resonate CX reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings 62 reviewers of Resonate CX have provided feedback on this feature.

As reported in 58 Resonate CX reviews. Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc. 59 reviewers of Resonate CX have provided feedback on this feature.

Helps create more intelligent surveys based on respondent's actions and answers This feature was mentioned in 50 Resonate CX reviews.

As reported in 54 Resonate CX reviews. Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media This feature was mentioned in 46 Resonate CX reviews.

As reported in 43 Resonate CX reviews. Allows for creation of surveys in different languages and advanced survey translation

Provides tools to visualize and analyze data 54 reviewers of Resonate CX have provided feedback on this feature.

Based on 45 Resonate CX reviews. Allows integration with third -party reporting and business intelligence applications

Based on 49 Resonate CX reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results This feature was mentioned in 50 Resonate CX reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 52 Resonate CX reviews.

As reported in 49 Resonate CX reviews. Condenses long documents or text into a brief summary.

Based on 46 Resonate CX reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 45 reviewers of Resonate CX have provided feedback on this feature.

As reported in 24 Resonate CX reviews. Capability to perform complex tasks without constant human input

Based on 24 Resonate CX reviews. Works across multiple software systems or databases

As reported in 24 Resonate CX reviews. Engages in human-like conversation for task delegation

As reported in 23 Resonate CX reviews. Anticipates needs and offers suggestions without prompting

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting