Resonate CX Features

Platform (8)

Customization: Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs: Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization: Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance: Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility: Is accessible from a mobile device and by users on the go.
Reporting: Provides analytics tools that reveal important business metrics and track progress.
Dashboards: Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Performance Benchmarking: Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.
Reporting & Dashboards: Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.
Interoperability: Connects to external systems and applications as needed to complete team workflows.

Employee Pulse Surveys: Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization: Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Goal and Challenge Creation: Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.
Science-based templates: Provides content templates built by academics and/or practitioners and leverage science and research.

Employee Segmenting: Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Goal and Challenge Creation: Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.
Peer Recognition: Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.
Social Feedback Portal: Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.

Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data.
Customer Satisfaction (CSAT) Score: Calculates customer satisfaction (CSAT) score using customer feedback data.
Customer Effort Score (CES): Calculates customer effort score (CES) using customer feedback data.
Gamification: Provides gamification tools to incentivize employees to leverage customer feedback insights.

Stakeholder Management: Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.
Multilanguage Support: Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support: Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions: Vendor provides industry- or role-specific experience management solutions.

Survey Builder: Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor
Question Types: Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings
Templates: Offers pre-built templates for creating surveys with different audiences or use cases
Survey Distribution: Provides tools for distributing surveys through email, SMS, social media, etc.