[ Resonat... Reviews ](https://www.g2.com/products/resonate-cx/reviews) [ Resonat... Reviews ](https://www.g2.com/products/resonate-cx/reviews) # Resonate CX Features ##### ## Platform (8) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Mobility Is accessible from a mobile device and by users on the go. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Platform Basics (3) Performance Benchmarking Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level. Reporting & Dashboards Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. Interoperability Connects to external systems and applications as needed to complete team workflows. Show More ##### ## Platform Content (4) Employee Pulse Surveys Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. Survey Customization Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Science-based templates Provides content templates built by academics and/or practitioners and leverage science and research. Show More ##### ## Platform Additional Functionality (4) Employee Segmenting Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Peer Recognition Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. Social Feedback Portal Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. Show More ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (4) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Survey (2) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/02536265a07eb5fdbcd71fdc55eac000/qualtrics-customer-experience.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5 (725) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5 (3,957) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Strategy & Research](https://images.g2crowd.com/uploads/product/hd_favicon/02536265a07eb5fdbcd71fdc55eac000/qualtrics-strategy-research.svg "Qualtrics Strategy & Research") Qualtrics Strategy & Research 4.4/5 (2,913) ](https://www.g2.com/products/qualtrics-strategy-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Employee Engagement ](https://www.g2.com/categories/employee-engagement)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics) [ Experience Management ](https://www.g2.com/categories/experience-management) Show More ##### Explore More [ Best HR solution for streamlining hiring process ](https://www.g2.com/discussions/best-hr-solution-for-streamlining-the-hiring-process)[ Top RO-I platforms for startups ](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart)[ Best ATS Software ](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants) [ Best global payroll software service with easy compliance ](https://www.g2.com/discussions/what-s-the-best-global-payroll-software-service-with-easy-compliance)[ Top-rated recruiting CRM platforms for enterprise hiring ](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring)[ Pros and Cons Details ](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) Show More [ Best HR solution for streamlining hiring process ](https://www.g2.com/discussions/best-hr-solution-for-streamlining-the-hiring-process)[ Top RO-I platforms for startups ](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart)[ Best ATS Software ](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants) [ Best global payroll software service with easy compliance ](https://www.g2.com/discussions/what-s-the-best-global-payroll-software-service-with-easy-compliance)[ Top-rated recruiting CRM platforms for enterprise hiring ](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring)[ Pros and Cons Details ](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons)