--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 496 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 496 scale: '5' date_modified: '2026-08-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 496 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Empowering Insights and Seamless Management for Sunkids **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Resonate CX?** Resonate helps Sunkids gain a better understanding of daily activities at the service from a parents perspective while also offering management tools that highlight areas for improvement. This support enables services to achieve new goals and adopt better practices. The dashboard is user friendly and the team are helpful in implementing new rolls outs and locating reports. **What do you dislike about Resonate CX?** Sometimes, we receive feedback that lacks any additional details, even when the feedback is positive. It would be helpful to have at least a brief explanation, such as a 'three words' summary, to clarify the reason behind the given score, whether it reflects likes or dislikes. **What problems is Resonate CX solving and how is that benefiting you?** It provides us with valuable insight into the areas where we can make improvements, with support and guidance from Sunkids Management. ### 2. Customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan S. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Resonate CX?** Resonate gives the customer a chance to raise positive and negative feedback. The information captured gives us the opportunity to identify the sale and what contributes to the customers feedback. **What do you dislike about Resonate CX?** We have plenty of customers who are happy with their experience in store but their response results in a neutral score. The detractors have a significant impact on our overall NPS and on many occasions are for reasons out of our control or don't provide any insight in to the reasons behind the score. **What problems is Resonate CX solving and how is that benefiting you?** giving our customers a voice after they leave the store. ### 3. Resonate is a great portal for overall views of customer sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is a useful portal for existing parent feedback and also for prospective parents doing tours **What do you dislike about Resonate CX?** There aren't things that I dislike about Resonate **What problems is Resonate CX solving and how is that benefiting you?** Resonate is helping us have a clearer idea of how parents feel, and it enables us to communicate with them easily to thank them and resolve issues ### 4. Easy to Use and Simple to Get Started **Rating:** 5.0/5.0 stars **Reviewed by:** Chantelle F. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** Resonate is very Easy to use and navigate **What do you dislike about Resonate CX?** Hard for all my managers to access. More of an internal problem with our user access **What problems is Resonate CX solving and how is that benefiting you?** Quick corrections to customer issues ### 5. Effortless Navigation and Instant Insights with Resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Laura H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is very easy to navigate and quick to see at a glance what parents are thinking and feeling **What do you dislike about Resonate CX?** Nothing comes to mind as far as dislikes, though it would be helpful to be able to drill into individual nursery metrics in a simpler **What problems is Resonate CX solving and how is that benefiting you?** We get feedback that we normally wouldn't be able to get face to face, so it's a channel that provides valuable information. Otherwise, they might complain to each other without sharing. Now, we can really action and change perceptions positively. ### 6. My Partnership with Resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Resonate CX?** Expertise in Data Analysis: Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement. User-Friendly Platform: Their survey tools and interfaces are designed for ease of use, making it simple for both administrators and participants to engage with the process. Responsive Customer Support: The team at Resonate CX is known for being attentive and responsive, ensuring that any questions or concerns are addressed promptly. Actionable Insights: Resonate CX focuses on delivering insights that organisations can actually implement, which enhances decision-making and strategic planning. Tailored Solutions: They customise their approach to fit the unique needs of each organisation, ensuring that the surveys are relevant and effective. Commitment to Continuous Improvement: Resonate CX shows a strong commitment to helping their clients improve continuously, not just providing data but also offering recommendations for action. Strong Partnership Approach: They work collaboratively with clients, fostering a true partnership that drives success and aligns closely with organizational goals. **What do you dislike about Resonate CX?** There is really nothing I dislike about Resonate CX. I have used this platform across multiple organisations. **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX solves the problem of effectively gathering and analysing customer feedback, enabling organisations to understand customer needs and satisfaction levels. This leads to actionable insights that drive improvements in services and products, fostering better customer engagement and loyalty. By facilitating data-driven decision-making, Resonate CX helps organisations optimise their operations and enhance overall customer experiences, ultimately benefiting their bottom line. ### 7. In-Depth Customer Feedback Reviews That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Craig J . | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** A great indepth review of customer feedback is great. **What do you dislike about Resonate CX?** Can be a bit hard to get reports. How can I get stores removed **What problems is Resonate CX solving and how is that benefiting you?** Fantastic ### 8. Resonate gives us very useful information **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I love Resonate because it gives us really valuable insights about parent satisfaction, and its easy to use **What do you dislike about Resonate CX?** When I close response, I still need to write a comment. I would change that. **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us visibility of strengths and areas for growth ### 9. Good parent feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Mabel D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It gives you the feedback and response and allows me to understand parents and the visits and feedback between **What do you dislike about Resonate CX?** Nothing yet to say that is bad to say that I can find **What problems is Resonate CX solving and how is that benefiting you?** Finding any issues and how to improve and what’s workinb ### 10. Potentially Powerful, Initial Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia J. **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I find it easy to access feedback, which will allow me to review and evaluate our service effectively before the month ends. Additionally, once the initial login setup was complete, the setup process was straightforward with some help from the Resonate team. **What do you dislike about Resonate CX?** I experienced difficulties with the setup process, especially with the email verification system. The verification link expired multiple times before I could successfully complete the process. While setting up, there was a large group of users attempting to sign up simultaneously, which made the process more cumbersome. I also think the sign-up process could be a little more streamlined to facilitate easier access. **What problems is Resonate CX solving and how is that benefiting you?** I find Resonate CX will help me access feedback easily and use it to review and evaluate our service efficiently. ### 11. Great, fast system to use for feedbacl **Rating:** 5.0/5.0 stars **Reviewed by:** Danni C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Fast, easy system to use, love receiving the feedback in real time and enjoy that we can feedback to the management team following reviews too **What do you dislike about Resonate CX?** The score dropping so much after 1 score **What problems is Resonate CX solving and how is that benefiting you?** Customer feedback following visits and current customers happiness ### 12. Great system simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Emma H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Simple an easy to use, and keep track of feedback **What do you dislike about Resonate CX?** I can’t think of anything I dislike although would be nice to be able to send specific feedback **What problems is Resonate CX solving and how is that benefiting you?** Allowing us to gain a better insight into how our nursery meets expectations ### 13. Invaluable Insights for Nursery Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that the platform gives me an overview of how my nursery is doing, where I'm performing well and where we can improve **What do you dislike about Resonate CX?** I can't think of anything I dislike. We find Resonate to be so valuable. **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us so much valuable insight about parents who are happy with us and also parents who think we could be doing better. With that we can make the necessary improvements in the kind of service we provide. ### 14. Fantastic platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It is handy to receive feedback so promptly and clients feel able to be honest **What do you dislike about Resonate CX?** when closing a 10 score it does not always feel necessary to write a comment **What problems is Resonate CX solving and how is that benefiting you?** It helps with gaining honest feedback for the nursery ### 15. Easy to use tool for feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Rohini T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It helps you to know how your centre is doing and where we can improve **What do you dislike about Resonate CX?** At the moment nothing comes to mind , it's so easy **What problems is Resonate CX solving and how is that benefiting you?** The comments are super valuable and gives us the chance to improve ### 16. easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** chris b. | Customer service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Interface easy to use and find what i'm looking for, everything is set up so you can see and read reviews from the customers. **What do you dislike about Resonate CX?** stat list of my staff on the main page. maybe top 5 staff and bottom 5 staff that i can guide and train. **What problems is Resonate CX solving and how is that benefiting you?** customer recognition, letting us know what the customers feedback is for the store either bad or good, this will help us improve our productivity and better understand what the customers want and need from our staff ### 17. Centre Director **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Finding out what parents like/dislike as they are not always comfortable doing this face to face **What do you dislike about Resonate CX?** Rating below 8 is bad...Most people think 8 is a good score **What problems is Resonate CX solving and how is that benefiting you?** Solves any issues, so that I can rectify ### 18. Great Visibility Into Customer Service Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** The ability to see what the customer thinks on service and feedback they provide **What do you dislike about Resonate CX?** The “neutral” option detracts from my score. People tend to give a 7 when they’re happy with the service, and I don’t feel they ever give a 10. **What problems is Resonate CX solving and how is that benefiting you?** It highlights negative customer service issues that need to be addressed. ### 19. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** sarah w. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It's easy to use and read information and helps save me loads of time **What do you dislike about Resonate CX?** Nothing - it's a great platform which is simple **What problems is Resonate CX solving and how is that benefiting you?** Helps me understand which of my customers are happy or annoyed ### 20. Great service! Clear NPS Insights with Drivers That Make Feedback Actionable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** Details of the feedback and we use NPS and it was more like a number and now we have driver to analyse the data. Support is great. **What do you dislike about Resonate CX?** Nothing that comes to mind at this stage. **What problems is Resonate CX solving and how is that benefiting you?** A lot of- keep an eye on the store how they performing serving the clients ### 21. Love to be able to share with team **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle R. | Centre Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** That the feedback is instant , allows you better manage and celebrate with staff the great outcomes **What do you dislike about Resonate CX?** I want to be able to respond to parent and **What problems is Resonate CX solving and how is that benefiting you?** Deep conversations with busy parents ### 22. Cd conference **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Reviews from families is a great Way to receive feedback **What do you dislike about Resonate CX?** Nothing it's easy to use no issues brill **What problems is Resonate CX solving and how is that benefiting you?** Feedback from families is a great way to collaborate all feedback in one area ### 23. Great to understand sentiment of my customers **Rating:** 5.0/5.0 stars **Reviewed by:** billie b. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Very good and helpfuly for getting parent feedback **What do you dislike about Resonate CX?** It's a great platform and can't really say anything bad about it **What problems is Resonate CX solving and how is that benefiting you?** Helping me understand where my customer problems are in real time ### 24. Seemless **Rating:** 5.0/5.0 stars **Reviewed by:** Shahaan A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** The ease of use and streght of insight it gives me weekly **What do you dislike about Resonate CX?** I don't dislike anything about the product **What problems is Resonate CX solving and how is that benefiting you?** It's helping me to understand where operational risk lies across my area ### 25. Insightful Survey Distribution Enhances Service Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2025 **What do you like best about Resonate CX?** The way it distributes surveys to families is helpful, and when we receive responses, we can clearly see various aspects of our service. This allows us to identify areas where we can make improvements. I do like it when we receive the emails when families have completed the surveys **What do you dislike about Resonate CX?** We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. **What problems is Resonate CX solving and how is that benefiting you?** By distributing surveys and collecting feedback from families, it becomes possible to gain a clearer understanding of their feelings about the service without requiring them to approach management or staff directly. ### 26. Cynthia Went Above and Beyond—Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Resonate CX?** spoke with Cynthia, she was very professional and went above and beyond to resolve the issue. even though she had finished for the weekend but she still called me back, and got the issue resolved. amazing service. **What do you dislike about Resonate CX?** There is nothing, so far that i dislike. **What problems is Resonate CX solving and how is that benefiting you?** problems getting logged in ### 27. use to help with consistent feedback **Rating:** 5.0/5.0 stars **Reviewed by:** frances H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Easy to use, and view feedback from parents **What do you dislike about Resonate CX?** Would like it if comments have to be left, not just a score **What problems is Resonate CX solving and how is that benefiting you?** Gets feedback i wouldn't necessasrily get day to day ### 28. Effortless Feedback and Collaboration Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that you can see feedback in an effective way and that it is easy to comment on and close off. **What do you dislike about Resonate CX?** I dont always think the lay out is the easiest to find everything you are looking fir on dashboard **What problems is Resonate CX solving and how is that benefiting you?** It is helping us to see what customers think of our service and how we can improve to ensure we provide the highest level of service ### 29. Feedback for centre manager **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Good feedback and easy to access. Simple to read for me each day **What do you dislike about Resonate CX?** Nothing that I have noted I like everything **What problems is Resonate CX solving and how is that benefiting you?** Helps me stay on top of my portfolio ### 30. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Misbaah G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Feedback we get for prospective parenrts and current **What do you dislike about Resonate CX?** Its pretty easy to use! i like the feedback buttin **What problems is Resonate CX solving and how is that benefiting you?** Feedback from parents so we know where are standing with them ### 31. Resonate boss **Rating:** 4.5/5.0 stars **Reviewed by:** Anna A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Very clear and easy to use, not clunky and visually appealing **What do you dislike about Resonate CX?** When I get bad reviews 😭 joking there’s not too much wrong. My biggest is the app doesn’t always load my reviews and I have to move to desktop to see them all **What problems is Resonate CX solving and how is that benefiting you?** Helps us in tracking our customer reviews and areas for us to improve ### 32. Resonate is a great tool to learn and gain insights into our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Resonate CX?** Resonate is an easy tool to use and gain insights so we can better serve our customers. Viewing the feedback regularly helps our teams to determine areas we can improve on and the Resonate team are always available for support. **What do you dislike about Resonate CX?** Nothing comes to mind. The dashboard and reports are easy to use and if you're unsure, you just need to click around and you can usually figure it out or the Resonate team are always available to help run through anything to make it easier for us to pull reports. **What problems is Resonate CX solving and how is that benefiting you?** It is helping us understand our customer experience and find ways we can improve their whole experience in all channels. ### 33. Instant feedback from real customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline M. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** I love that I can see feedback from customers within days of their shop and I'm given all the information to respond to my team and the customer **What do you dislike about Resonate CX?** It's disappointing getting bad feedback or scores from a customer that doesn't understand how the survey works **What problems is Resonate CX solving and how is that benefiting you?** It allows me to have real time feedback about issues in store before I even know its an issue ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Peyton H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Interface is easy to navigate, i especially like where you can see the large overview of the comments made by customers to print out **What do you dislike about Resonate CX?** nothing comes to mind, I dislike the AI, or more the fact i feel like its being pushed in my face lol **What problems is Resonate CX solving and how is that benefiting you?** customer service reviews from customers pov. great reflection for team ### 35. brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** faye m. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Imformative- get to know what is working best or need improving in my setting **What do you dislike about Resonate CX?** When dropping in NPS score due to a headoffice issue **What problems is Resonate CX solving and how is that benefiting you?** understanding customer experiences ### 36. A useful tool to understand the sevice delivered to our parents and potetial vists on tours **Rating:** 4.5/5.0 stars **Reviewed by:** Anita J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** EFFECTIVE IN SENDING OUT PARENT REVIEWS EASY TO USE **What do you dislike about Resonate CX?** I do not dislike it very useful and easy to use **What problems is Resonate CX solving and how is that benefiting you?** Reviewing parents needs where to improve sevice ### 37. 100 **Rating:** 4.0/5.0 stars **Reviewed by:** Emma W. | Centre Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Nice that it is random to parents and show round **What do you dislike about Resonate CX?** That the score goes down so quickly when been sat at 100 for so long **What problems is Resonate CX solving and how is that benefiting you?** N/a ### 38. Great for feedback from parents **Rating:** 4.0/5.0 stars **Reviewed by:** Megan B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Regular feedback and room for improvements and how to improve **What do you dislike about Resonate CX?** Parents can leave a score without feedback on why. **What problems is Resonate CX solving and how is that benefiting you?** A platform for parents to give feedback ### 39. Instant Feedback Insights and Actionable Trends **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate makes it quick to see and action against feedback, plus the trends dashboard is useful to see what's happening across an area **What do you dislike about Resonate CX?** Some more info on how the top 5 improved means would be helpful **What problems is Resonate CX solving and how is that benefiting you?** Resonate benefits our nurseries because it helps us recognize trends and act on them quickly. This applies to our ongoing relationship data as well as post tours. ### 40. account update **Rating:** 4.5/5.0 stars **Reviewed by:** trevor h. | Customer Service manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Resonate CX?** The update of my account was complete within a few hours **What do you dislike about Resonate CX?** The constant pop up for AI assistance is frustrating. I don't use this feature and have to exit the pop up window before I can do my tasks every time I log in. **What problems is Resonate CX solving and how is that benefiting you?** It gives us a platform to listen to our customers post their experience with us. ### 41. Valuable Parent Feedback at a Glance **Rating:** 5.0/5.0 stars **Reviewed by:** Louise U. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that it allows us to see what parents are saying - its valuable feedback **What do you dislike about Resonate CX?** Sometimes our parents get confused about the ratings, meaning to put in a high score, but putting in 1 instead. It would be good to change that if possible. **What problems is Resonate CX solving and how is that benefiting you?** The feedback allows us to make improvements, plus the automatic survey capturing saves me so much time ### 42. helps be accelerate cx **Rating:** 4.5/5.0 stars **Reviewed by:** Phil H. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** It gives me information in a timely fashion which allows me to analyse my day, week and month trends to help drive revenue **What do you dislike about Resonate CX?** I do not dislike much but the screen can be a bit clunky at times **What problems is Resonate CX solving and how is that benefiting you?** Customer service experience issues and get to them fast and train the team. Assists in providing solutions and targeting issues that require actioninb ### 43. Bb feedback **Rating:** 4.5/5.0 stars **Reviewed by:** maria s. | center director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Efficient and quicks system that allows me to get feedback **What do you dislike about Resonate CX?** N/A- works well and I like it nothing to **What problems is Resonate CX solving and how is that benefiting you?** Gap in understanding customer feedbakx ### 44. Incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** As an area manager it gives me a clear view of where i need to focus my time an attention to drive the best results **What do you dislike about Resonate CX?** Nothing - it's easy to use and the support team are fantastic **What problems is Resonate CX solving and how is that benefiting you?** It helps me view in realtime where issues are across my region and alerts me when there are problems I need to focus on ### 45. Informative platform to identify key line customer trends and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** It’s an easy platform that allows you to view customer details identify trends within your store and efficiently use this feedback to improve CX **What do you dislike about Resonate CX?** I dislike that it is possible for a customer to leave no review and I think there should be a series of questions that count towards your resonate mark further to the current responses **What problems is Resonate CX solving and how is that benefiting you?** Customer experience ### 46. Instant Insights Make Parent Tracking Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Deniz G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that it's quick to see responses, and track how parents are progressing in their journey with our nursery **What do you dislike about Resonate CX?** It's tricky sometimes to leave comments to parent responses without clicking in the right place **What problems is Resonate CX solving and how is that benefiting you?** Resonate tells me what I'm doing well, and highlights also where we can improve. It enables me to feedback to staff, and boost staff morale. ### 47. Intuitive Scoring System and Easy Access to Parent Details **Rating:** 5.0/5.0 stars **Reviewed by:** Louise C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like the scoring system, so it gives you an easy overall view. I like that parents details are readily available for us to reach out. I like the email notifications as well. **What do you dislike about Resonate CX?** I don't have any particular feedback when it comes to dislikes. **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us a great idea about what parents actually feel about the nursery and service. ### 48. Clear, Easy-to-Read Platform for Capturing Parent Sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is very clear and easy to read, and good for capturing parent sentiment **What do you dislike about Resonate CX?** It's tricky to take a bad review out if parent made it by accident, however, everything else is great **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives me a great overview of parents thoughts about the nursery and it's helpful for creating an action plan. Plus good reviews help for staff morale. ### 49. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Niki . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Personal feedback to gain insight into the service we provide **What do you dislike about Resonate CX?** Super user friendly nothing to complain about **What problems is Resonate CX solving and how is that benefiting you?** No problems with the service ### 50. Valuable feedback provided by key stakeholders. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah F. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Resonate CX?** I love the easy up to date and relevant information to use dashboard and the variety of different reports you can utilise. **What do you dislike about Resonate CX?** Nothing comes to mind. The response rate from the operations team is quick and reliable. **What problems is Resonate CX solving and how is that benefiting you?** I havent had any problems, just requests to give people access to services. - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A26%3A21+-0500&secure%5Bsession_id%5D=c61ec282-6c85-4aed-b2b0-4770bd854c6f&secure%5Btoken%5D=ea091a5400670179da89a608ec858b4c3e6de0650f93a0d820e7591f5ab5f826&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)