--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 497 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 497 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 497 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Store leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** đź‘‹ l really like the way resonate captures our customers experience **What do you dislike about Resonate CX?** Dashboard can b a bit confusing to navigate **What problems is Resonate CX solving and how is that benefiting you?** Improving our customers experience ### 2. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine W. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** The real time feedback from customers is great. **What do you dislike about Resonate CX?** The scoring rating 8s should be green... **What problems is Resonate CX solving and how is that benefiting you?** Lack of team on the flooring offering assistance. ### 3. User experience **Rating:** 2.5/5.0 stars **Reviewed by:** Nik S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The ease of reading verbatims, and easy user experience **What do you dislike about Resonate CX?** I don’t like how if there is a customer commenting on aincorrect store you can’t remove it , or can’t remove ridiculous comments etc sexual in nature, abuse etc **What problems is Resonate CX solving and how is that benefiting you?** How to zero in on on customer issues in a clear manner with ease ### 4. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Lachlan G. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** It’s very a great measure of customer experience **What do you dislike about Resonate CX?** The rating system of an 8 being nutural. **What problems is Resonate CX solving and how is that benefiting you?** Identifying issue instore for customer service ### 5. Review feedback, contact families **Rating:** 5.0/5.0 stars **Reviewed by:** Merrylands | T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Resonate CX?** Reports, Vareen support team and more transparent details about what improvement required and what we are going good. **What do you dislike about Resonate CX?** None, everything is working well with all surveys **What problems is Resonate CX solving and how is that benefiting you?** None ### 6. Great customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Allie S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** Great service and customer experience always. **What do you dislike about Resonate CX?** I don’t dislike anything about Resonate CX **What problems is Resonate CX solving and how is that benefiting you?** Unsure ### 7. Resonate is a great overview tool for customer sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like how the business uses it, that surveys are sent out automatically, and the portal is very actionable for us to make improvements **What do you dislike about Resonate CX?** I think the neutrals could be flagged more prominently in the pending queue or homepage **What problems is Resonate CX solving and how is that benefiting you?** The way that it's setup it goes out post visit and in regular intervals, so its great for getting continuous feedback ### 8. Easy to Use with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leonie M. **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I appreciate the strong support network that made the setup process with Resonate CX smooth and positive. I find the software easy to use and valuable, providing good information. I'm satisfied with its current features and would highly recommend it. **What do you dislike about Resonate CX?** I like everything is easy to you **What problems is Resonate CX solving and how is that benefiting you?** I find the product easy to use and it provides good information, backed by strong support, making it a positive experience. ### 9. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Trends and patterns and key indicators.. **What do you dislike about Resonate CX?** Nothing the app is very informative and user friendly. **What problems is Resonate CX solving and how is that benefiting you?** Opportunities for growth within my team ### 10. User-Friendly Platform with Excellent Insights and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ian F. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Resonate CX?** User friendly platform with excellent insights and great customer service. **What do you dislike about Resonate CX?** There is nothing I dislike about the platform. **What problems is Resonate CX solving and how is that benefiting you?** Insights into customer experience at a centre level ### 11. Effortless to Use with Clear, Insightful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Resonate CX?** Ease of use and clear reporting system when using **What do you dislike about Resonate CX?** On occasion we have had scores given when children have accessed their parents phone. These scores lead to lower overall ratings from us. It would be great that in this instance, we could reoffer a family the chance to complete feedback so that this doesn't affect our scores. **What problems is Resonate CX solving and how is that benefiting you?** Allows us to see what issue's family have and can then respond to these. ### 12. Resonate **Rating:** 4.0/5.0 stars **Reviewed by:** Jo G. | Centre manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Instant feedback that we can see what families are saying. **What do you dislike about Resonate CX?** Emails Writing comment to one and the having to go back and reerite **What problems is Resonate CX solving and how is that benefiting you?** Tell us what the problems are. ### 13. Excellent Experience, Highly Recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is great at updating scores consistently, and it captures positive feedback well. Parents can also score many different aspects of the service. **What do you dislike about Resonate CX?** Sometimes parents don't always leave feedback, which pulls score down. So more detailed feedback should be mandatory for detractors. **What problems is Resonate CX solving and how is that benefiting you?** Feedback is really valuable for sharing with the wider team so we can make improvements ### 14. Good feedback. **Rating:** 2.5/5.0 stars **Reviewed by:** Christopher W. | President, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Great overview of reviews and customer experiences **What do you dislike about Resonate CX?** Anaconda version doesnt show more functionality **What problems is Resonate CX solving and how is that benefiting you?** Helping me with customer complaints ### 15. Loved presentation but didn't want to do this **Rating:** 4.0/5.0 stars **Reviewed by:** Anaconda C. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** customer feedback knowledge and contact info **What do you dislike about Resonate CX?** the dashboard can be hard to navigate sometimes **What problems is Resonate CX solving and how is that benefiting you?** knowing how customers went ### 16. Great and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Easy to use, great insight. Detailed feedback **What do you dislike about Resonate CX?** Nothing has been very easy to use, no issues **What problems is Resonate CX solving and how is that benefiting you?** Customer feedback ### 17. Customer insights **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Regional manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** You get up-to-date real-time customer detail. You can celebrate when we get it right. Reviver and learn to refine if we dont **What do you dislike about Resonate CX?** Customers dont get educated with filling in their survey. They impact your kpi but don't have any qualification other than shipping with you and filling in a nps record **What problems is Resonate CX solving and how is that benefiting you?** Solving issues with customers ### 18. Customer review analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac H. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Resonate CX?** being able to breakdown reviews by keywords used or categories that create an overview **What do you dislike about Resonate CX?** communicating to customers through resonate, i usually use other means. Could look at integrating email apps **What problems is Resonate CX solving and how is that benefiting you?** being able to target specific areas for improvement within my store and understand what customers are saying ### 19. Easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Pine O. | Centre manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** It’s easy to use and to navigate where to find family comments **What do you dislike about Resonate CX?** No problem at this point. It’s been good **What problems is Resonate CX solving and how is that benefiting you?** Able to help with family comments ### 20. Insights for improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The capability it gives you to break down the feedback and export it in a way that helps you best review your feedback and create actions **What do you dislike about Resonate CX?** Negative scores coming through when not actually negative experience due to incorrect scoring **What problems is Resonate CX solving and how is that benefiting you?** Customer experience. Increasing customer engagement and sales ### 21. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Easy and useful and emails to notify ..... **What do you dislike about Resonate CX?** Parents feedback is great to hear......... **What problems is Resonate CX solving and how is that benefiting you?** All fine ............ ### 22. Centre manager **Rating:** 5.0/5.0 stars **Reviewed by:** Rowena O. | Centre manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Gives me feedback about how families are feeling **What do you dislike about Resonate CX?** I think resonate is amazing and I like the feedback **What problems is Resonate CX solving and how is that benefiting you?** How we are tracking on our NPS ### 23. Brilliant, efficient, and consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** That feedback is easy to read, gather, make sense of, and communicate with the team. It’s also consistent with alerts **What do you dislike about Resonate CX?** Sometimes the app doesn’t log me in despite my code being correct it like crashes **What problems is Resonate CX solving and how is that benefiting you?** Allowing a platform for consistent whaanau voice and easy, efficient communication with the teachers to improve our space and curriculum to align with parent and community needs ### 24. Great Information and Support **Rating:** 5.0/5.0 stars **Reviewed by:** kylie s. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Resonate CX?** The easy to understand breakdown of categories and quick glance display. Up to date info **What do you dislike about Resonate CX?** Can be difficult to locate more detailed information I am looking for, harder to use on mobile **What problems is Resonate CX solving and how is that benefiting you?** Helpng to see where we are suceeding and where we need to improve ### 25. Easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Verity P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Breaks down feedbaack in a sinple way, and easy to navufate **What do you dislike about Resonate CX?** Nothing i like The information provided **What problems is Resonate CX solving and how is that benefiting you?** Letting me know what our customers like/dislike ### 26. Great service and feedback management system **Rating:** 5.0/5.0 stars **Reviewed by:** Alice B. | ACCOUNTS Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** It gives us insights to families feedback. **What do you dislike about Resonate CX?** Fantastic so far, it has been awesome!!! **What problems is Resonate CX solving and how is that benefiting you?** It helps us to review what improvements can be made. ### 27. To receive feedback from our Centre's **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine N. | Payroll specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** That you can gather information and feedback **What do you dislike about Resonate CX?** There is nothing that I dislike. Resonate is great **What problems is Resonate CX solving and how is that benefiting you?** To understand what is happening in our Centre's ### 28. Easy way to record customer experience and break down the data **Rating:** 5.0/5.0 stars **Reviewed by:** Tom N. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Lots of ways to break down and visualise the data to impact change **What do you dislike about Resonate CX?** Nothing I dislike. The scoring system of 7/8 as a neutral is always challenging but all systems use the same measures **What problems is Resonate CX solving and how is that benefiting you?** Records customer interactions and customer incentive to feed back and focus on opportunities in store ### 29. Beautiful **Rating:** 5.0/5.0 stars **Reviewed by:** Julie P. | Regional manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Resonate is a wonderful and empowering tool that’s allows our services to hear how happy our people are, celebrate in their incredible mahi and work to create the best experience for our community **What do you dislike about Resonate CX?** That’s the 8s are grey - most 8 is a god feedback, maybe a light green would be nice **What problems is Resonate CX solving and how is that benefiting you?** Understanding areas to strengthen and empowerment ### 30. Cx acceleration **Rating:** 5.0/5.0 stars **Reviewed by:** Helen R. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Easy to use, very user friendly for an old girl who is a very focused on store excellence **What do you dislike about Resonate CX?** I do not like the pop up of Robyn that comes **What problems is Resonate CX solving and how is that benefiting you?** Allowing me to identify issues and opportunities within my team to improve and reward them on great work ### 31. Outstanding Experience—Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Resonate CX?** It provides a clear perspective on our customers' opinions. **What do you dislike about Resonate CX?** There are so many options available that it can get confusing at times. **What problems is Resonate CX solving and how is that benefiting you?** It enables a constant flow of feedback from our customers, which we as the leadership team can share with our managers and use to create action plans. ### 32. Great NPS system **Rating:** 3.5/5.0 stars **Reviewed by:** Zakhary H. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Resonate CX?** I like the support system NPS have in place for any enquiries clients have and the feedback it allows customers to leave feedback. **What do you dislike about Resonate CX?** I think the NPS system is confusing to customers as 9-10 are considered good feedback but 7-8 is considered plain that hurts your overall score. I believe there should be a color code system should be introduced to help customers leave more accurate feedback. Some companies have NPS systems that show customers what are bad, plain and good range are. **What problems is Resonate CX solving and how is that benefiting you?** I believe it helps target our weaknesses in store to improve. ### 33. Love viewing customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** I love being about to see our customers compliments and concerns on our service provided in store and online **What do you dislike about Resonate CX?** Having to exit out of the app multiple times before it works correctly **What problems is Resonate CX solving and how is that benefiting you?** Resonate is great when it works ### 34. Easy Access and User-Friendly Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Resonate CX?** Easily accessible and all in one page. Makes it easy to understand and respond to. **What do you dislike about Resonate CX?** everything is going well for me, I would not want to change anything **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps me understand where I stand in providing the best care and how well my team is meeting our clients’ expectations. This insight supports us in continuously improving the quality of our services. ### 35. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Adelle H. | Centre Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Recieving valuable feedback from customers including ways we could improve. Being able to communicate with my regional manager regarding individual feedback. **What do you dislike about Resonate CX?** The 'view details' section, this can sometimes be difficult to find, this could be user error vut i often have to sign in and out for it to show up again. **What problems is Resonate CX solving and how is that benefiting you?** Parent feedback ### 36. Resonate is helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Jade T. | Centre manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I have found resonate to be helpful in gaining insight into how our parents are feeling and where we can do better. **What do you dislike about Resonate CX?** I get frustrated when trying to close off feedback and I don't really need to add a comment but it's required **What problems is Resonate CX solving and how is that benefiting you?** Great to get honest feedback from parents to help us improve ### 37. Good to get experience feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Simone Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The real time insights are a game changer. It's easy to understand what the users like. **What do you dislike about Resonate CX?** It's good they now have AI Integrated across the tool. Makes it easy. **What problems is Resonate CX solving and how is that benefiting you?** It's bringing the customer s perception to me. ### 38. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** jean C. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Resonate CX?** Easy to use - Clearly see results - real-time information **What do you dislike about Resonate CX?** Nothing Yet - the system is easy to use - **What problems is Resonate CX solving and how is that benefiting you?** Real time customer experiences ### 39. Effortless Parent Feedback and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that we're able to get parent feedback and respond to them easily **What do you dislike about Resonate CX?** It would be great to be able to adapt the questions that we're currently including **What problems is Resonate CX solving and how is that benefiting you?** Resonate benefits us because it helps us see where we need more support with our showarounds ### 40. Resonate CX delivers powerful customer feedback insights with an intuitive interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** September 25, 2025 **What do you like best about Resonate CX?** user friendly interface and actionable insights **What do you dislike about Resonate CX?** Occasional integration challenges with Parents **What problems is Resonate CX solving and how is that benefiting you?** Efficiently gathers and analyzes customer feedback. It leads to better customer insights, improve satisfaction, and more effective decision making. ### 41. Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** In depth with their review, items purchased and date and time of purchase **What do you dislike about Resonate CX?** I dont dislike anything about resonate.. **What problems is Resonate CX solving and how is that benefiting you?** Helping me understand my customers and their needs and how to provide better customer service ### 42. Very easy to navigate and to understand **Rating:** 3.5/5.0 stars **Reviewed by:** Ashleigh D. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Very easy to navigate and use. Grateful platform easy metrics and grafts **What do you dislike about Resonate CX?** Some negatives view go hard agiants a perfect t 20 month **What problems is Resonate CX solving and how is that benefiting you?** Helps us understand the customer needs and was to resolve them ### 43. It’s not too bad **Rating:** 2.5/5.0 stars **Reviewed by:** Cassie A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The freedom of being able to connect with customers **What do you dislike about Resonate CX?** The loading screens get stuck and left sitting there waiting until you refresh **What problems is Resonate CX solving and how is that benefiting you?** Customer being able to provide the good or bad feedback ### 44. Works well **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** That it gives us the feedback that everyone is sending through **What do you dislike about Resonate CX?** That we get the online feedback even if its not for our store **What problems is Resonate CX solving and how is that benefiting you?** I can see if my customers are happy ### 45. Precise , clear and accurate. **Rating:** 4.5/5.0 stars **Reviewed by:** shikha s. | Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** The data is in detail to compare, easy to respond , comment and connecting with others. **What do you dislike about Resonate CX?** May be adding prompts for people with English as second language. Often parents hesitate to add comments due to their English or confidence. **What problems is Resonate CX solving and how is that benefiting you?** Improvement in our program, quick feedback from our families. ### 46. Overall positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Easy to navigate, provides alot of insight to our customers experience **What do you dislike about Resonate CX?** Think the rating system is unfair, based off the positive customer feedback it seems they believe when voting a neutral that it is actually a positive. **What problems is Resonate CX solving and how is that benefiting you?** Team knowledge ### 47. Fabulous **Rating:** 5.0/5.0 stars **Reviewed by:** Kate B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** I love the simplicity, easy concise and great to navigate **What do you dislike about Resonate CX?** Pop up notifications get repetitive sadly **What problems is Resonate CX solving and how is that benefiting you?** In depth communication with our customers when they have both a positive or negative experience ### 48. Great customer feedback platform **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Clear feed back and easy access is what I like the most **What do you dislike about Resonate CX?** Sometimes there is a delay between the email notification and the feedback **What problems is Resonate CX solving and how is that benefiting you?** I can see how my customers feel ### 49. Great Customer experience management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sarjit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Love the tool. Use it every Monday to motivate my tea and show them real feedback **What do you dislike about Resonate CX?** At this point I don’t dislike anything. Looking forward to the features **What problems is Resonate CX solving and how is that benefiting you?** Customer experience measurement ### 50. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin C. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Being able to see customers verbatim and see what areas we can improve apon **What do you dislike about Resonate CX?** Customer mobile listed would be good so easy for us to locate **What problems is Resonate CX solving and how is that benefiting you?** Were we can improve apon - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+03%3A53%3A27+-0500&secure%5Bsession_id%5D=489c5ef0-b78e-42ac-b4b3-505c2bc97ef3&secure%5Btoken%5D=c0709065bf992daedf071ea1f834435ce34d8e991d161177e7dca9cc753e060c&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)