--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 497 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 497 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 497 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Valuable Family Feedback Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Resonate CX?** It is useful to get information from our families regarding the services and what we can improve on **What do you dislike about Resonate CX?** It is unfortunate when someone puts in a low score that it is not mandatory for them to explain why **What problems is Resonate CX solving and how is that benefiting you?** I think it helps our teams provide a better service, but also to let them know when they are doing a great job and are appreciated by our customers ### 2. Good tool to review performance **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** I really like the real time insights and Robyn AI **What do you dislike about Resonate CX?** Nothing much at the moment. It does the job really well. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience post in store purchase ### 3. Very good program **Rating:** 5.0/5.0 stars **Reviewed by:** Dion T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Gives great feedback that we can relay to team **What do you dislike about Resonate CX?** Nothing that I can think of at this point in time **What problems is Resonate CX solving and how is that benefiting you?** Showing where team can improve in service ### 4. Great to use on computer. **Rating:** 4.0/5.0 stars **Reviewed by:** Kirsty-Rae H. | Centre manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** That we can get quick and easy responses from our parents. **What do you dislike about Resonate CX?** When closing reports down as it doesn’t actually remove the survey once it’s closed. You have to click your queue to open the next. **What problems is Resonate CX solving and how is that benefiting you?** Knowing what my centre needs to improve on. ### 5. Great tool for CX measurement **Rating:** 5.0/5.0 stars **Reviewed by:** Archana S. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Really like the first hand real time information with respect to each customer. **What do you dislike about Resonate CX?** Nothing at the the product is great no complaints **What problems is Resonate CX solving and how is that benefiting you?** Closing the loop mainly ### 6. Great to get feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Feedback to help us improve and see where we are going well **What do you dislike about Resonate CX?** Nothing it’s great I love using the poduct **What problems is Resonate CX solving and how is that benefiting you?** Customer satisfaction and closing the loop ### 7. Valuable Parent Feedback, But Auto Scoring Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Aymee W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** You get to see parents feedback and can adapt practice according to this or celebrate achievements **What do you dislike about Resonate CX?** The auto score feature - on parents behalf **What problems is Resonate CX solving and how is that benefiting you?** Achievements - things to shout about and areas for development ### 8. Anaconda **Rating:** 5.0/5.0 stars **Reviewed by:** Grant S. | Senior Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Fast feedback & easy app to use and review **What do you dislike about Resonate CX?** No downside to using Resonate it is a great retail tool **What problems is Resonate CX solving and how is that benefiting you?** Using the platform has so Much data and takes a while to master ### 9. Super **Rating:** 4.0/5.0 stars **Reviewed by:** Steven K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The informed responses from customers and information **What do you dislike about Resonate CX?** The fact that there are ones that come thru that are out of our control **What problems is Resonate CX solving and how is that benefiting you?** Ease to access ### 10. Need update of zones **Rating:** 3.0/5.0 stars **Reviewed by:** Dave M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Easy to use, can send reports from it to the team **What do you dislike about Resonate CX?** No visible stores in my zone. Need all of South Perth **What problems is Resonate CX solving and how is that benefiting you?** Poor customer service ### 11. Clear, Easy Navigation Makes It a Joy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Kirsty B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Resonate CX?** Easy to navigate with clear vision and explanation. Great support from Resonate if needed. **What do you dislike about Resonate CX?** Nothing comes to mind at this stage. Really enjoy using it. **What problems is Resonate CX solving and how is that benefiting you?** Allowing us to know how the families are feeling, gives them a voice without feeling like they are complaining. ### 12. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Resonate CX?** I've appreciated the support and quick responses I've gotten from the support team every time I had a question. Vereen is an absolute gem who's always willing to go the extra mile to get an answer to me. **What do you dislike about Resonate CX?** I wish that we had more control over the data once the surveys have been completed. It's helpful to be able to manually export the Excel sheets from the platform, but I wish there were an alternate way to access this data i.e. through an OData feed, API, SQL database or other interface that would allow my organisation to create our own customised internal dashboards that would update as survey responses come in. **What problems is Resonate CX solving and how is that benefiting you?** The surveys we dispatch with Resonate allow us to measure customer experience using metrics like NPS and CSAT, and monitor real-time customer feedback to identify friction points. ### 13. Thank you Vereen **Rating:** 5.0/5.0 stars **Reviewed by:** Kay . | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Resonate CX?** Vereen is so lovely - beautiful person and presenter. We appreciate your guidance and support. **What do you dislike about Resonate CX?** Resonate is such an effective program in our business. Thank you Vereen **What problems is Resonate CX solving and how is that benefiting you?** We are able to plan proactively due to the data ### 14. Very easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Tracey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Results Easy to use Friendly Helps us improve **What do you dislike about Resonate CX?** Cranky customer Low nps results Having to follow up customers **What problems is Resonate CX solving and how is that benefiting you?** It helps us help our customers ### 15. Excellent Platform for Gathering Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Good platfrom for feedback from parents and potenital parents **What do you dislike about Resonate CX?** Nothing do not dislike any thing, good platform to use **What problems is Resonate CX solving and how is that benefiting you?** Any feedback from visits we can use to benefit and imporove the centre ### 16. Quick view on how parent view the service we provide. **Rating:** 4.0/5.0 stars **Reviewed by:** Breanna S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Resonate CX?** I like she dashboard and how easy it is to use. **What do you dislike about Resonate CX?** I think that the same parents get multiple surveys in a short period of time. **What problems is Resonate CX solving and how is that benefiting you?** I think it is an easier way to get a view from parents' perspective that allows them to be more honest than if admin just stopped and ask them face to face. ### 17. Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Brian M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Gives insights into customer experiences instore and gives us opportunities to train for better experienced **What do you dislike about Resonate CX?** Being scored for things we have no control of **What problems is Resonate CX solving and how is that benefiting you?** Training needs or gaps within the store ### 18. Helps me see where my team need to better assist customers **Rating:** 4.0/5.0 stars **Reviewed by:** Mel L. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Seeing the details of the transaction so we can match up to cctv **What do you dislike about Resonate CX?** Can’t think of anything to be honest. Everything is fine **What problems is Resonate CX solving and how is that benefiting you?** What department we are missing customer sales in ### 19. Great to work with and easy to yse **Rating:** 4.5/5.0 stars **Reviewed by:** Rochelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Provides insightful analytics and ease of use **What do you dislike about Resonate CX?** Unable to use it more than I want but do still enjoy it **What problems is Resonate CX solving and how is that benefiting you?** Customer experience managememt ### 20. Effortless to Use and Perfect for Parent Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Toni M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is very easy to use and its useful for parent feedback **What do you dislike about Resonate CX?** There isn't anything that I'd really change about Resonate **What problems is Resonate CX solving and how is that benefiting you?** The portal allows us to improve the service families get ### 21. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** liu j. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Very good experience when try their product **What do you dislike about Resonate CX?** There is nothing yet i like that the AI is interactive **What problems is Resonate CX solving and how is that benefiting you?** Bringing in customer feedback ### 22. Insightful Feedback, But Scoring system and Login Issues Need Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Resonate CX?** Very insightful especially in regards to first impressions **What do you dislike about Resonate CX?** I really find it gives me a lot if anxiety being judged with a score and I find it brings out the best but also worst in customers. Particularly the worst. For some reason I can't log in the early mornings. Tech support have been very responsive but not able to fix the issue. I dont agree with the categories of scoring system **What problems is Resonate CX solving and how is that benefiting you?** Insights ### 23. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Tim I. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Ease of use. The portal is simple to use **What do you dislike about Resonate CX?** I can not think of anything that is a downside **What problems is Resonate CX solving and how is that benefiting you?** Customer experience in store is now directly explained to me ### 24. Love the customer **Rating:** 4.5/5.0 stars **Reviewed by:** Deb B. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Very helpful customer comments to help improve service **What do you dislike about Resonate CX?** Detractors cab be a dissappountment when we know we have supplied customer servuce. **What problems is Resonate CX solving and how is that benefiting you?** Determining what section of the store neefs improvemnts ### 25. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Sangita S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Good measure for store and will tell us how we doing **What do you dislike about Resonate CX?** Not reachable, specially customer with no email address **What problems is Resonate CX solving and how is that benefiting you?** Customer experience ### 26. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Peta P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Being able to see what people think easily **What do you dislike about Resonate CX?** People can say absolutely anything!!!!!!! **What problems is Resonate CX solving and how is that benefiting you?** Sometimes trickery to us as multiple windows open ### 27. Excellent for Tracking Parent Onboarding and Relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Niki E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Great way to monitor the onboarding and relationship with parents. **What do you dislike about Resonate CX?** needs to be simplified as there is alot you cn do but too many tabs **What problems is Resonate CX solving and how is that benefiting you?** parent feedback with transparancy ### 28. User-Friendly and Effortless Experience with Resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is an easy tool, that us user friendly **What do you dislike about Resonate CX?** Resonate works really smoothly so nothing to suggest here **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us build better parent partnership and establish best practices ### 29. Very informative **Rating:** 5.0/5.0 stars **Reviewed by:** Shellie G. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** What I like more about resonate the I sights provided, didn't know those things before **What do you dislike about Resonate CX?** I don't really diskle anything about resonate prosuct **What problems is Resonate CX solving and how is that benefiting you?** It helps closing the loop ### 30. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The data that can be pulled. The visual of the program **What do you dislike about Resonate CX?** Periods don’t align to what SCA measure. **What problems is Resonate CX solving and how is that benefiting you?** No issues ### 31. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marc H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Insight in to our customers. Chance to change behaviours **What do you dislike about Resonate CX?** Neutrals scores. Ridiculous comments from scores **What problems is Resonate CX solving and how is that benefiting you?** None that I'm aware of ### 32. User Friendly Program **Rating:** 4.5/5.0 stars **Reviewed by:** Heather M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Resonate CX?** User friendly, easy to view responses, close, and navigate. **What do you dislike about Resonate CX?** Some of the options in the program can be a bit more complex, and less user friendly, however with some use, it doesn't take too long to become familiar with navigation. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us track any parent concerns and help ensure they are addressed appropriately. ### 33. CX top 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Owen W. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Super useful to gauge performance of my team **What do you dislike about Resonate CX?** It leaves us open to customers not being helpful and leaving a zero because they can **What problems is Resonate CX solving and how is that benefiting you?** Targeting performance improvements ### 34. Learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley C. | Store manangee, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Learning what customers want and need in store **What do you dislike about Resonate CX?** Grey area. Makes it look like it’s a bad score lol **What problems is Resonate CX solving and how is that benefiting you?** Knowing what customers say and expect from ua ### 35. An amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** A very helpful tool to better understand out customers needs **What do you dislike about Resonate CX?** Nothing that I can think of. It just works **What problems is Resonate CX solving and how is that benefiting you?** What our customers are expecting from our business ### 36. Has been very helpful full **Rating:** 4.5/5.0 stars **Reviewed by:** Shane r. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** How you can easy found the customer feed back **What do you dislike about Resonate CX?** The data that it records and how easy it is to use **What problems is Resonate CX solving and how is that benefiting you?** I have no problems with resonate ### 37. Anaconda Conference Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan L. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Easy to use, insightful data, can improve customer experience **What do you dislike about Resonate CX?** Mixed data, would like more understanding on customer purchases and times. **What problems is Resonate CX solving and how is that benefiting you?** Insightful info into how we can improve. ### 38. No problems **Rating:** 3.5/5.0 stars **Reviewed by:** Karla B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Quite easy to use not to complicated good **What do you dislike about Resonate CX?** Nothing to say bad about this …………………….. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience in store ### 39. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Jane V. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Timely information about customer shopping experience **What do you dislike about Resonate CX?** Nothing to dislike, it’s easy to use and see customers feedback **What problems is Resonate CX solving and how is that benefiting you?** Identified gaps ### 40. Resonate **Rating:** 4.0/5.0 stars **Reviewed by:** Karla G. | Centre Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I can share feedback to my team in my meetings on families feedback. **What do you dislike about Resonate CX?** Nothing so far. It has been a fantastic journey. **What problems is Resonate CX solving and how is that benefiting you?** Help us to identify concerns within my centre and share with my team. ### 41. Fantastic work at notifying **Rating:** 4.0/5.0 stars **Reviewed by:** Louise V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Great Communication and correct information **What do you dislike about Resonate CX?** I don’t dislike anything about resonate yay **What problems is Resonate CX solving and how is that benefiting you?** Creating the correct feedback from customers ### 42. Easy to read/navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Great source of information to better assist our customers **What do you dislike about Resonate CX?** Nothing, perfect. Very easy to use. Thanks **What problems is Resonate CX solving and how is that benefiting you?** Customer satisfaction ### 43. Customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** I like that resonate allows us to see what customers are happy and unhappy with when shopping with us **What do you dislike about Resonate CX?** That 8 isn't a positive. I believe 8 to 10 should be positives **What problems is Resonate CX solving and how is that benefiting you?** Currently resonate is showing how happy our customers currently are in store and if there are any issues we need to focus on ### 44. Effortless and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe M. | Centre Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Easy to use and easy to access and review what our parents think **What do you dislike about Resonate CX?** Nothing at the moment to dislike when using resonate **What problems is Resonate CX solving and how is that benefiting you?** Sending out more surveys ### 45. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Shanae A. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Continues live feed back, great to share with the team **What do you dislike about Resonate CX?** The grading from 7/8 in the great even though we have great feedback **What problems is Resonate CX solving and how is that benefiting you?** Not sure ### 46. Works well **Rating:** 5.0/5.0 stars **Reviewed by:** Dave M. | Team Leader/ASM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** I use this program every day and its a useful tool **What do you dislike about Resonate CX?** Some times the feedback doesn't reflect our store **What problems is Resonate CX solving and how is that benefiting you?** A good understanding of our customers ### 47. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** It’s an easy platform to use and access. **What do you dislike about Resonate CX?** Nothing it’s an amazing platform to use. **What problems is Resonate CX solving and how is that benefiting you?** Increasing Nps ### 48. Crystal Clear Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie L. | Centre Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Clear way of seeing my customer feedback **What do you dislike about Resonate CX?** Nothing I think it’s great, nothing to change **What problems is Resonate CX solving and how is that benefiting you?** Understanding customers want needs and where we can get better ### 49. Great knowledge learnt **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun M. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Understanding customers needs and wants to better our team and customers experience **What do you dislike about Resonate CX?** It a perfect product and is easy to use. **What problems is Resonate CX solving and how is that benefiting you?** Closing the loop ### 50. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Pauline I. | Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** Helpful and brilliant information for the team on the floor. **What do you dislike about Resonate CX?** Not at this moment. Everything is awesome. **What problems is Resonate CX solving and how is that benefiting you?** It acts as a smoke detector on ground to tell us how we can improve. - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+04%3A03%3A15+-0500&secure%5Bsession_id%5D=609456f2-db68-4fcc-a442-dc51320b218b&secure%5Btoken%5D=2ae489e45d321170c48e1ee2d13c71755990edb97ac77ccaefca4184e4bd0fcc&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Dynamic Content **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - 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