--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 497 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 497 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 497 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Valuable feedback provided by key stakeholders. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah F. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Resonate CX?** I love the easy up to date and relevant information to use dashboard and the variety of different reports you can utilise. **What do you dislike about Resonate CX?** Nothing comes to mind. The response rate from the operations team is quick and reliable. **What problems is Resonate CX solving and how is that benefiting you?** I havent had any problems, just requests to give people access to services. ### 2. A great platform for capturing customer sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Carly W. | Area Support Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that it's easy to monitor feedback from parents, and if there are any actions, it's very handy for getting in touch with parents. Great for identifying areas for development. **What do you dislike about Resonate CX?** Not so much, as team are responsive when I have questions. **What problems is Resonate CX solving and how is that benefiting you?** It is very helpful for capturing areas of development, whether its with existing families or prospective parents ### 3. A Powerful Tool for Customer Satisfaction Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Safuvan N. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Resonate CX?** NPS is an excellent tool for evaluating customer satisfaction based on their purchase experience. With its Promoter, Neutral, and Critic system, it becomes incredibly easy to identify the most satisfied customers as well as the least satisfied ones. Moreover, the platform offers various subcategories that help in analyzing different aspects of customer feedback. This makes it easier to understand what factors contribute to positive experiences and the common reasons behind negative reviews. The filtering options are outstanding, especially when reviewing data from over 100 stores, making it an efficient and insightful tool for businesses. **What do you dislike about Resonate CX?** Although I don’t have any major negatives to mention, one minor challenge is that some customers perceive 8 as a high score, even when they are fully satisfied. As a result, they may rate 8 instead of 9 or 10, which can slightly impact the overall evaluation. However, this occurs with only a small number of customers and doesn’t significantly affect the overall results **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX makes it easy to analyze customer feedback across 300 + stores, providing clear insights into customer satisfaction levels through its Promoter, Neutral, and Critic system. The tool’s subcategories and filtering options help identify key factors influencing customer experiences, allowing businesses to understand what customers appreciate most and address recurring concerns. By streamlining feedback analysis, Resonate CX enables businesses to make data-driven improvements and enhance overall customer satisfaction. ### 4. Easy to Use, Insightful Feedback, and Excellent Support **Rating:** 3.5/5.0 stars **Reviewed by:** Masoumeh D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Resonate CX?** It's easy to use and helps us collect and understand customer feedback quickly. The dashboard is clear, and support is always responsive. **What do you dislike about Resonate CX?** Nothing specific - overall, it works well for our needs. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us collect and analyse customer feedback in one place, making it easier identify trends and improve our service quality. It saves time and helps us respond to customer need more effectively. ### 5. Essential Tool for Gathering Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is useful as a tool to get feedback from parents **What do you dislike about Resonate CX?** I like it though there should be a way to remove responses if parents mistakenly submit scores they did not mean to **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us identify parents who are promoters as well as identifying detractors, so we can understand their concerns and make any corrections ### 6. resonate review **Rating:** 5.0/5.0 stars **Reviewed by:** karen s. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Being able to see what customers thinkof our services **What do you dislike about Resonate CX?** Sometimes wrong reviews but overall good service **What problems is Resonate CX solving and how is that benefiting you?** bad reviews ### 7. Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Briony B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Seeing honest scores and reviews and good. **What do you dislike about Resonate CX?** I don't dislike anything, easy to naviagte **What problems is Resonate CX solving and how is that benefiting you?** Having conversations with parents ### 8. Resonate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Resonate CX?** The feedback that we do receive (good or bad), it helps me connect with families! I've used information to make improvements, but also praise my teachers when positive feedback is received. **What do you dislike about Resonate CX?** I can't really think of a downside of using Resonate. **What problems is Resonate CX solving and how is that benefiting you?** Sometimes we've received feedback that a family had not shared with us- I think they complete not realizing that there would actually be follow up so I do feel we receive honest feedback because of this. ### 9. The most important KPI I measure my business and staff with ! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel Mathew K. | Head B2B - Country Head United Kingdom, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Resonate CX?** Very easy to use interface , making it super easy to gather insights and make the right decisions .It enabled me to bring the culture shift in the organistaion to be more customer focusssed .Also to make different departments to have a collective soul towards the business ! **What do you dislike about Resonate CX?** New features or functionality left to customer to discover, would love if they are proactive with their ever evolving great features . **What problems is Resonate CX solving and how is that benefiting you?** Being form the retail industry it helps us be very focussed as a company at all levels to be customer centric .it helps us to take key decsions on various fronts - people , marketing and training and there by helping us achieve our desired revenue goals .Also understand what my customer feels in any part of the country without having too many feet of the ground allows me to run a discounter model business profitable and efficient . ### 10. Usable Feedback and Genuine Customer Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** Usable feedback, genuine cx responses to staff engagement in store **What do you dislike about Resonate CX?** I have not found any negatives regarding resonate **What problems is Resonate CX solving and how is that benefiting you?** In a new store with a new team feedback on interactions within the team are useful. ### 11. Earbuds **Rating:** 4.0/5.0 stars **Reviewed by:** Alana H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** You get to hear what customers really think **What do you dislike about Resonate CX?** It’s sometimes not what actually happens in store and the bad score goes against us. We should be able to delete the negatives that have nothing to do with the store. **What problems is Resonate CX solving and how is that benefiting you?** How customers see us ### 12. Simple but very effective **Rating:** 4.5/5.0 stars **Reviewed by:** Tony P. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Resonate CX?** The immediacy of the insight and ability to track performance across a broad range of variables **What do you dislike about Resonate CX?** Nothing that I would highlight at this stage **What problems is Resonate CX solving and how is that benefiting you?** General levels of customer and colleague satisfaction, and specific daily feedback be it positive or less so ### 13. Resonate's Impact on Thrive's Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Resonate CX?** At Thrive, Customer Experience and satisfaction is our main priority. Resonate CX has allowed us, through data and analytics, to know and improve on areas that matter to our families. Because of this, we have decreased the churn rate in our centres significantly and have substantially improved our referral rate. Apart from the software itself, the team has been absolutely helpful and knowledgable every step of the way. **What do you dislike about Resonate CX?** There's not a lot to dislike about Resonate as they have provided everything our business needs for growth, and more. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us improve Churn and Attrition Rate ### 14. Excellent Insights into Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Deanne W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is great at giving us a view of parent feedback **What do you dislike about Resonate CX?** It can be challenging to improve the value for money metric, which we can't control really **What problems is Resonate CX solving and how is that benefiting you?** I think it gives us an indication of where the nursery is at and what we can work on to make improvements ### 15. Simple to Use with Clear, Easy Visualisations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Resonate CX?** Simple to use and easy visualisations for reporting **What do you dislike about Resonate CX?** Nothing at this point, happy with what I’ve experienced **What problems is Resonate CX solving and how is that benefiting you?** Clear visibility of feedback from customers allowing us to leverage insights ### 16. Beneficial feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca K. | Centre Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** The opportunity for parents to feel confident in writing feedback which enables me to personally chat with them and follow up if they have any concerns **What do you dislike about Resonate CX?** It doesn't separate feedback directly associated with the teachers and learning and feedback associated with operations such as fee structure **What problems is Resonate CX solving and how is that benefiting you?** Feedback is being received that we might not usually get ### 17. Helps create a great Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Kerri T. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Feedback from Customers around their in-store experience. Helps us identify Team Members that need coaching and gaps in training. **What do you dislike about Resonate CX?** Customers sometimes score low for experiences that are not in our control at Store Level. **What problems is Resonate CX solving and how is that benefiting you?** Where Team are not approaching every Customer and are too task focused ### 18. Detailed customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** sarah a. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** The ability to have detailed conversations with customers and get solid feedback **What do you dislike about Resonate CX?** The question regarding reccomeding a friend is sometimes interpreted incorrectly which results in scores that don't reflect the customers feelings of the store itself. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience ### 19. Really good experience management platform **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Area manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** I love the text analytics and close the loop feature. Tells me exactly what needs to be done **What do you dislike about Resonate CX?** The Robyn ai needs to be more detailed and give us more deeper insights **What problems is Resonate CX solving and how is that benefiting you?** Customer experience analysis in real time ### 20. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Seeing what customers are saying about my store and learning how to improve **What do you dislike about Resonate CX?** AI pop up. Just let me use the website and if I need help I press help **What problems is Resonate CX solving and how is that benefiting you?** Just too many pop ups at the start ### 21. Effortless and Fast—Resonate Makes Everything Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Emma G. | Area director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is really simple and quick and easy to use **What do you dislike about Resonate CX?** I don't have any particular feedback to provide on improvements **What problems is Resonate CX solving and how is that benefiting you?** Resonate is very helpful for parental engagement and partnerships - this is beneficial so we can hear their feedback and make actions to improve our service ### 22. Effortless to Use with Instant Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is really easy to use, and it's really quick to see your metrics **What do you dislike about Resonate CX?** It would be great to have greater visibility of when responses are coming through **What problems is Resonate CX solving and how is that benefiting you?** It creates a safe space for parents to discuss issues, if they're less comfortable providing feedback in parents. ### 23. Fantastic and great insights **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry K. | Buyer of apparel, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Valuable insights that really helped understand the customer. It also helps us close the loop faster. Have identified pain points before it's too late. **What do you dislike about Resonate CX?** Sometimes insights may be a little hard to understand at the beginning but once you understand it's OK. **What problems is Resonate CX solving and how is that benefiting you?** Closing the loop ### 24. Effortless Parent Feedback with Resonate **Rating:** 4.5/5.0 stars **Reviewed by:** Clair A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like how easy Resonate is to use - useful for parent feedback **What do you dislike about Resonate CX?** The only think I dislike is that it can sometimes be a bit fiddly **What problems is Resonate CX solving and how is that benefiting you?** Resonate is letting me see what we're doing right and also the things we need to work on ### 25. Resonate enables me to manage team performance through the drivers **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** the drivers that allow me to manage my teams better and identify painpoints **What do you dislike about Resonate CX?** I don't like when peopl give you a low score but don't tell you why **What problems is Resonate CX solving and how is that benefiting you?** Gives me accountability for my team and feedback give the ability to also highlight good practices ### 26. Anaconda review **Rating:** 5.0/5.0 stars **Reviewed by:** Trinity F. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** I find resonate extremely helpful with when I am trying to figure out our flaws instore **What do you dislike about Resonate CX?** I do not dislike anything about it it is perfect for my needs **What problems is Resonate CX solving and how is that benefiting you?** Helps me understand store experience and where I need different team member to drive change ### 27. Resonate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Prashish S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Gives me the best feedback or reviews of the things I require at the time of necessity. **What do you dislike about Resonate CX?** Hard to remove the comments as it has to go through the long process. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience management ### 28. Valuable Feedback That Drives Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Tina S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate does give us lots of feedback, whether its positive or negative **What do you dislike about Resonate CX?** It would be great if negative scorers had to fill in more detail to submit their response **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us the chance to learn and change things for the better ### 29. Resonate is an easy tool to use once you know the system **Rating:** 4.0/5.0 stars **Reviewed by:** Carly H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is an easy portal to use for understanding parents feedback **What do you dislike about Resonate CX?** Parents need to be more aware of the scores and what they mean **What problems is Resonate CX solving and how is that benefiting you?** When parents leave feedback, it's really helping us understand what we need to do better in the future ### 30. Visually Appealing, But Needs Faster Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah P. | Center Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Very visual and clear on the dashboard I like the faces **What do you dislike about Resonate CX?** How long it take to improve the score, it can be difficult to close the responses down **What problems is Resonate CX solving and how is that benefiting you?** It gives us a clear idea of what our parents think about the centre ### 31. Resonate feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmin H. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** The clear accessibility and I formation provided by customers and what area's require improvement **What do you dislike about Resonate CX?** That 8 is not a promoter score, only a neutral **What problems is Resonate CX solving and how is that benefiting you?** What customer areas need to be attended to, and specifically naming team who have exhibited exemplary behaviour ### 32. Easy to use functions **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The customer is able to give feed back in current time **What do you dislike about Resonate CX?** I dont like that the 8 isnt inclusive of the high value and isnt valid **What problems is Resonate CX solving and how is that benefiting you?** Its allowing real time feedback from customer ### 33. Excellent for Gaining Insight into Parent Sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is great because it gives me lots of visibility on parent sentiment **What do you dislike about Resonate CX?** I don't have any particular feedback to provide on dislikes - it's wonderful **What problems is Resonate CX solving and how is that benefiting you?** Resonate benefits us because we get lots of feedback and it helps us make improvements ### 34. Very informative and great for learning **Rating:** 5.0/5.0 stars **Reviewed by:** Mick L. | Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Staying engaged with our customers and great for learning **What do you dislike about Resonate CX?** Can be difficult to read when first looking at the platform **What problems is Resonate CX solving and how is that benefiting you?** Staying engaged with our customers and providing memorable shopping experiences by using the platform to see how we are going. ### 35. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The available reporting makes it so easy to drill down by day, month, and categories. I can check my stores statistics at a glance **What do you dislike about Resonate CX?** Inability to remove response scores that contradict their feedback eg. a customer has free typed they’ve had a great experience but have scored a 0 **What problems is Resonate CX solving and how is that benefiting you?** Identifying training gaps within my team and outlines where extra training and coaching is required on the customer service front ### 36. Knowing our customers needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Allows us to know what the customer wants and needs. Feedback is a gift so getting feedback is great so that we can always improve. **What do you dislike about Resonate CX?** Nothing, we use resonate on the daily basis. **What problems is Resonate CX solving and how is that benefiting you?** Finding problems the customers are spotting ### 37. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie B. | Assistant store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** We can get feedback from customers about how my store **What do you dislike about Resonate CX?** Not being able to take away reviews that are not part of the store **What problems is Resonate CX solving and how is that benefiting you?** Its giving me feedback about the store ### 38. Great format **Rating:** 4.5/5.0 stars **Reviewed by:** LEIGH L. | Parts Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** It’s a platform to hear the customers voice which enables us to understand what the customer thinks of our company **What do you dislike about Resonate CX?** Its all pretty reasonable, great platform **What problems is Resonate CX solving and how is that benefiting you?** Customer voice which enables us to hear them from a digital platform ### 39. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle E. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Able to see customers feedback, areas needs improvement and what we’re doing well. **What do you dislike about Resonate CX?** Nothing to dislike, I find it easy to use. **What problems is Resonate CX solving and how is that benefiting you?** Able to share with team feedback from customers. ### 40. Great platform for customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Insight into my customers experience instore **What do you dislike about Resonate CX?** Nothing i don't like about the resonate platform **What problems is Resonate CX solving and how is that benefiting you?** Giving us an insight on our customers experience in our store to rectify any negative experiences ### 41. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kerry F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Easy to navigate and gives the information needed **What do you dislike about Resonate CX?** The pop ups every time you log into the program **What problems is Resonate CX solving and how is that benefiting you?** Helping solve certain areas that we need to improve on in store ### 42. Always room for improvement but still a solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** It’s great for getting the data to help my team improve **What do you dislike about Resonate CX?** Sometimes it loads a little slow but could be due to internet connection **What problems is Resonate CX solving and how is that benefiting you?** Helping me sort my nps scores ### 43. Resonate is a useful tool for understanding parents concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I use Resonate for my NPS score for the full year, which is useful. **What do you dislike about Resonate CX?** The user interface for leaving comments can be simplified. **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us the insights we need to establish closer and better relationships with parents ### 44. Customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy M. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** It’s an easy and efficient way to find out what customers are thinking **What do you dislike about Resonate CX?** Customers don’t understand the scores and think an 8 is excellent. **What problems is Resonate CX solving and how is that benefiting you?** It’s helping us hear feedback from customers in and quick and efficient manner. ### 45. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Kadie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** It gives you all your feedback and scores useful team tool **What do you dislike about Resonate CX?** Some of the screens are small, and I can’t see them properly **What problems is Resonate CX solving and how is that benefiting you?** Nps problems it will help solve ### 46. Valuable Insights into Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Gives an insight of what parents think and how we can improve our services **What do you dislike about Resonate CX?** I don't have anything bad to say about resonate. It's a great product **What problems is Resonate CX solving and how is that benefiting you?** Solving all issues and keeping us in contact with parents ### 47. Amazing! Love seeing all of customers feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Brody G. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** The score card - I love seeing everyone’s feedback **What do you dislike about Resonate CX?** Sometimes I don’t how they score so low when they don’t even walk around the whole store **What problems is Resonate CX solving and how is that benefiting you?** The customer experience and how we can do the best ### 48. Consistent platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jason C. | Store manager., Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** Gives you a consistent platform to measure customer satisfaction **What do you dislike about Resonate CX?** There are none issues so far. Everything has been to my liking. **What problems is Resonate CX solving and how is that benefiting you?** Gives me an accurate real time look at what my customer think of my service. ### 49. Great for Gathering Parent Feedback Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Niamh M. | Assistant Center Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** To get views from parents about the centre **What do you dislike about Resonate CX?** You only get 0 or 100 score which sometimes is confusing **What problems is Resonate CX solving and how is that benefiting you?** Closing the gap between centre and parents and really allowing me to identify any risk and opportunity ### 50. Resonate is an easy portal to use for parent feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is really good because it allows us to see straight away how parents are responding **What do you dislike about Resonate CX?** There isn't anything I would say regarding dislikes, perhaps just more training **What problems is Resonate CX solving and how is that benefiting you?** Resonate really identifies where we can make improvements - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A15%3A08+-0500&secure%5Bsession_id%5D=fad099a9-26ea-477a-b095-b8e0bf98a0a6&secure%5Btoken%5D=2e09324b3a8bd714e70748c4e496c897fdc69afa9ef13a2f9a09ba44c036da29&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)