--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 497 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 497 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 497 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Feedback on resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Simplicity on the app. Great to see added tab on resonate. Always available when needed **What do you dislike about Resonate CX?** Nothing so far, great content to view. Always available when needed **What problems is Resonate CX solving and how is that benefiting you?** They help us with getting feedback from all loyal customers ### 2. Absolutely amazing platform with great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Resonate CX?** The dashboard is easy to use and great for visual people. Its easy to navigate and the data produced is very insightful and valuable to our business **What do you dislike about Resonate CX?** Nothing at all, it has been wonderful working with them! **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us pick up both positive and negative feedback quickly and act upon issues quickly to increase retention ### 3. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Resonate CX?** Comments are good to gather the data and understand what the customers are seeking, experiencing. **What do you dislike about Resonate CX?** I think 7 should be a positive score, as familes are satisified **What problems is Resonate CX solving and how is that benefiting you?** understanding the family experience ### 4. The site could be more user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Ha N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Resonate CX?** Great way to receive feedback from our families to improve the service **What do you dislike about Resonate CX?** The survey are sent out often randomly and not clear for user **What problems is Resonate CX solving and how is that benefiting you?** great way to receive feedback from families ### 5. Fantastic business toll **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** All data easier graphed and easy to read **What do you dislike about Resonate CX?** Needs more than just a comments box. Would like sections like investigation, call dates and times etc. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience overview. Plus experience by day of week ### 6. All the time **Rating:** 5.0/5.0 stars **Reviewed by:** CHANDI D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Gets me real time insights on my customer's instore experience **What do you dislike about Resonate CX?** Sometimes it takes a long time to load the responses **What problems is Resonate CX solving and how is that benefiting you?** understanding how i can convert my unhappy customerss into happy customers and prevent churn ### 7. Great review system **Rating:** 4.0/5.0 stars **Reviewed by:** Shane B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Gives very good guidelines of how your business is performing. Gives you direct feedback from customers. **What do you dislike about Resonate CX?** Timing of notifications can sometimes be erratic **What problems is Resonate CX solving and how is that benefiting you?** Letting us know where we stand with our customers ### 8. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nikunj P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** It is pretty easy to use, a lot data in there, user freindly **What do you dislike about Resonate CX?** score 8 as neutral , it would be fraet if it seems as promter **What problems is Resonate CX solving and how is that benefiting you?** Improves Customer expereince ### 9. Store Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Brian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Give me a good vib on feedback and lets me know what i need to inprove on **What do you dislike about Resonate CX?** No dislikes everything is great at this stage **What problems is Resonate CX solving and how is that benefiting you?** No problems at this stage ### 10. Feed back for families **Rating:** 5.0/5.0 stars **Reviewed by:** Chamarie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Resonate CX?** Getting more information from fmlies what they think about us **What do you dislike about Resonate CX?** Getting minus points from families recently. **What problems is Resonate CX solving and how is that benefiting you?** helps us get fedback from families so it is helpful ### 11. Experience with Resonate as Rebel retail manager **Rating:** 5.0/5.0 stars **Reviewed by:** Jo-Anne N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Resonate CX?** The interfacing is very userfriendly, and the ability to filter and drill down through results is helpful when creating action plans instore. Other iterations of NPS data are not filterable at store level. **What do you dislike about Resonate CX?** I have not encountered any function or report that has not been satisfactory as yet. **What problems is Resonate CX solving and how is that benefiting you?** Resonate is giving me feedback on the service my customers experience, and what they are unhappy with. It allows me to see exactly which team might require further coaching or relocating within the store. ### 12. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** The layout and how to easy it is to navigate **What do you dislike about Resonate CX?** Nothing everything is good and easy to use **What problems is Resonate CX solving and how is that benefiting you?** Helping with the area's I need to fix in store ### 13. EASY TO USE AND UNDSERTAND **Rating:** 4.5/5.0 stars **Reviewed by:** michelle e. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** breaking down thw customers score or feedback **What do you dislike about Resonate CX?** Nothing i can think off. its ok for now. **What problems is Resonate CX solving and how is that benefiting you?** I can share all feedback to my team as a learning. ### 14. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** It gives me feedback on how my team and I are performing from a customers point of view and lets me know how we can improve the next experience **What do you dislike about Resonate CX?** It's takes a while to update from my store **What problems is Resonate CX solving and how is that benefiting you?** It's solving out customers wanting to have a voice, they can now communicate with us about how our service was and what we can improve on ### 15. new system **Rating:** 5.0/5.0 stars **Reviewed by:** jade t. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** new system is so much easier to navigate **What do you dislike about Resonate CX?** having responses all come in a once, and once a week or once a fortnight **What problems is Resonate CX solving and how is that benefiting you?** customer feedback resolution. ### 16. Great platform to see family feedback, tour feedback and exit reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Therese Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Resonate CX?** ongoing surveys, family involvement, NPS scores **What do you dislike about Resonate CX?** The UX is not as user friendly and can be confusing at times **What problems is Resonate CX solving and how is that benefiting you?** more user friendly ### 17. short **Rating:** 4.0/5.0 stars **Reviewed by:** andrew d. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** its great for feedback. to help give better customer services **What do you dislike about Resonate CX?** that a score of 7&8 is rated bad........ **What problems is Resonate CX solving and how is that benefiting you?** to help our team give better serives ### 18. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Accessing feedback is very easy and hlpful **What do you dislike about Resonate CX?** Seeing feedback that isn't right because it's not at store level **What problems is Resonate CX solving and how is that benefiting you?** Helps us get feedback from customers ### 19. rESPONSES **Rating:** 4.0/5.0 stars **Reviewed by:** roselea t. | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Instant responses to app has been good for my store **What do you dislike about Resonate CX?** Delay in responses - surveys being sent to customers **What problems is Resonate CX solving and how is that benefiting you?** Customer service within store ### 20. good platform **Rating:** 4.5/5.0 stars **Reviewed by:** kerri d. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** feedback scores, option for improvement for my store **What do you dislike about Resonate CX?** slow to get intothe portal for my store. **What problems is Resonate CX solving and how is that benefiting you?** how we can improve customer experience ### 21. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Archana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Straight forward, easy to use. very handy **What do you dislike about Resonate CX?** No issues with the app . All good right now **What problems is Resonate CX solving and how is that benefiting you?** Customer feedback ### 22. Resonate has been extremely hepful and insightful in my stores **Rating:** 5.0/5.0 stars **Reviewed by:** matt s. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** the platform is extremely easy to use.... **What do you dislike about Resonate CX?** more about surveys that provide no use.. **What problems is Resonate CX solving and how is that benefiting you?** customer experience ### 23. Helpful for feedback and fairly easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Resonate CX?** Feedback is easy to access and tabs are easy to view different items for reviewing and improving **What do you dislike about Resonate CX?** We don't know who and when surveys are given out and quite often clients can leave no feedback which is unhelpful **What problems is Resonate CX solving and how is that benefiting you?** We are gaining vaulable feedback from new families. The only thing is sometimes parents are unprepared for what child care will actually be like with staff to child ratios and illness. ### 24. Awesome Customer Feedback Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Resonate CX?** Great platform to give you close to live feedback from your customers. Love the detail the Resonate system breaks everything down so you can see your controllable's. **What do you dislike about Resonate CX?** nothing to add here, I have not found any issues. **What problems is Resonate CX solving and how is that benefiting you?** This platform helps give feedback to the team and use as a training focus with the team, which is helping the team continually improve their customer engagement/service ### 25. Resonate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alana R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Resonate CX?** It shows us as stores where we can use our resources to serve our customers better. **What do you dislike about Resonate CX?** The reviews can be very confronting but are a good tool to fix our issues. **What problems is Resonate CX solving and how is that benefiting you?** Resonate is showing me where we can fix our issues with customer service, but it also shows where we are on the right track. ### 26. Very insightful and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Resonate CX?** I like that it gives you a clear picture of feedbacks indicating your strengths and areas for development **What do you dislike about Resonate CX?** Nothing yet, it's been really helpful for us soo far **What problems is Resonate CX solving and how is that benefiting you?** to understand our families feedback and our areas where we can develop further ### 27. Resonate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Daily feedback on in store/c&c reviews from customers. Gives team feedback on their service from a customers point of view. **What do you dislike about Resonate CX?** Reviews that have no vertibim and are detractors or neutrals **What problems is Resonate CX solving and how is that benefiting you?** nil ### 28. very easy and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Leila M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Resonate CX?** Easy way to keep tracking the patients feedback to improve our service and observe staffs performances **What do you dislike about Resonate CX?** No dislike applicable. sometimes filtering is playing up and does not showing area Supervisor's filed **What problems is Resonate CX solving and how is that benefiting you?** From Patients feedback we can try to improve our services to the patients and our clients. ### 29. NEUTRAL **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Resonate CX?** WEBSITE IS PRETTY USER FRIENDLY AND EASY TO USE **What do you dislike about Resonate CX?** NEUTRAL SCORES REALLY AFFECT OUT SCORE OVERALL **What problems is Resonate CX solving and how is that benefiting you?** ITS DEFINITELY BRINGING GOOD CUSTOMER SERVICE TO THE FORFRONT TO AVOID BAD SCORES ### 30. parents feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Anant bir Kaur S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Resonate CX?** It is quick to leave the feedback from a parent's perspective and easy to use. **What do you dislike about Resonate CX?** It doesn't allow you to delete data and could be slow sometimes. **What problems is Resonate CX solving and how is that benefiting you?** it is helpful to getting feedback from families which will support us move forward with positive feedback and support us to engage with families through resonate. ### 31. Good to recieve feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Giving people oppurtuntiy to provide feedback **What do you dislike about Resonate CX?** No feedback that is bad. i dont have any problem with it yet. **What problems is Resonate CX solving and how is that benefiting you?** showing whgat can change in the store with team ### 32. Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Resonate CX?** Seeing unedited patient reviews and comments **What do you dislike about Resonate CX?** The field sizes of each response could be reduced. **What problems is Resonate CX solving and how is that benefiting you?** Seeing patterns of care. Ensuring patients get the best care and outcomes and managing staff to ensure we are supporting them to do the best they can ### 33. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Easy to use Easy to read feedback off my customers **What do you dislike about Resonate CX?** everything is fine easy to use no complaints and no **What problems is Resonate CX solving and how is that benefiting you?** nothing that i can think of ### 34. positive and informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Resonate CX?** Focusing on areas of improvement in business **What do you dislike about Resonate CX?** You need training to utilize all aspects of the program. **What problems is Resonate CX solving and how is that benefiting you?** What do customers find negative in our store? ### 35. customer feed back **Rating:** 4.5/5.0 stars **Reviewed by:** Kumi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Resonate CX?** Getting to Know the Parent's Feedback. There positive and negative views for us to learn from **What do you dislike about Resonate CX?** It is time-consuming for me as I wear many hats as a teacher, manager,administrator **What problems is Resonate CX solving and how is that benefiting you?** helping us to collect feedbacks from parents ### 36. Having a great experience so far. I am the Centre manager **Rating:** 4.5/5.0 stars **Reviewed by:** Sunita K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Resonate CX?** Understanding customer feedback. I am new so still learning. **What do you dislike about Resonate CX?** I feel that our customers are not aware of the score lines and when they give 7 or less, it usually takes us as a negative **What problems is Resonate CX solving and how is that benefiting you?** Customer feedback ### 37. Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Tess B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Resonate CX?** It gives us an insight of how our families are finding their experience with our service. **What do you dislike about Resonate CX?** Nothing so far we have found the platform useful. **What problems is Resonate CX solving and how is that benefiting you?** Just removing an existing family. ### 38. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** nipa K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Resonate CX?** Feedback good and bed for service so we can improve and also recognise collector **What do you dislike about Resonate CX?** can not see collector details always needs to check inquiry which is time consuming **What problems is Resonate CX solving and how is that benefiting you?** We get to know about all collectors service at one page. ### 39. Resonate helped to provide us great visibility of our B2B and B2C feedback / sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Resonate CX?** Easy to work with and tailor solutions to our business needs. **What do you dislike about Resonate CX?** No obvious dislikes during our interactions. **What problems is Resonate CX solving and how is that benefiting you?** Engagement of both families and schools in order to create continuous improvement. ### 40. Good dashboard and great and prompt support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Resonate CX?** Excellent support and prompt service. The customer success manager - Hishma has very good knowledge of the product. The product provides good overview of customers' feedback. The system is easy to use. **What do you dislike about Resonate CX?** Nothing i have experienced yet. All good. Nothing to report **What problems is Resonate CX solving and how is that benefiting you?** Provides customer experience of our company and a portal of feedback, both positive and negative. ### 41. Feedback from families **Rating:** 5.0/5.0 stars **Reviewed by:** CHris A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Resonate CX?** helpful in getting feeback and open communication **What do you dislike about Resonate CX?** email alert are slow sometimes. All is ok **What problems is Resonate CX solving and how is that benefiting you?** it helps us to get feedback from families ### 42. Nice software and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rashim S. | Senior Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Resonate CX?** User friendly, quick response, nice tools **What do you dislike about Resonate CX?** performance management tools lacks a few things which needs to be changed **What problems is Resonate CX solving and how is that benefiting you?** It is good for making all employees interact with each other on a virtual platform ### 43. Resonate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Resonate CX?** It provides a good opportunity to know what your centre is doing well at and highlights areas to improve **What do you dislike about Resonate CX?** I cant change areas that we dont have that are particular to our centre. **What problems is Resonate CX solving and how is that benefiting you?** It's helping to look at areas of development within our service. ### 44. Fantastic **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Resonate CX?** That we can see what parents have to say and have the opportunity to respond and fix where we need to fix. **What do you dislike about Resonate CX?** That we cannot email the families directly. **What problems is Resonate CX solving and how is that benefiting you?** Feed back from our families and understanding their experiences. ### 45. I have used Resonate for 4 months and find it easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Resonate CX?** Easy to use Love seeing feedback from the families **What do you dislike about Resonate CX?** n/a I currently don't have anything I dislike **What problems is Resonate CX solving and how is that benefiting you?** Gaining feedback from families about our service ### 46. Very plesant. So helpful and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Resonate CX?** Give me and the educators a better insight of expectiations **What do you dislike about Resonate CX?** Nothing - I am very happy and it is very usefull. **What problems is Resonate CX solving and how is that benefiting you?** Quality improvement ### 47. Good platform for people experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Resonate CX?** Simplicity of use and user friendly interfaces **What do you dislike about Resonate CX?** Sometimes instructions are not clear enough **What problems is Resonate CX solving and how is that benefiting you?** Understanding feedbacks and ways to improve - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+04%3A09%3A52+-0500&secure%5Bsession_id%5D=cf31b1ef-13e2-4eb3-bf70-b861b8a67538&secure%5Btoken%5D=2164cf7413d735396ce6dcb7115740958b26054b776c4d42f6b6116319919f61&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Dynamic Content **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)