# Kount Reviews **Vendor:** Kount, an Equifax Company **Category:** [Fraud Detection Software](https://www.g2.com/categories/fraud-detection) **Average Rating:** 4.8/5.0 **Total Reviews:** 116 ## About Kount Kount is trust and safety technology. Businesses pick the solutions that are relevant to their unique challenges, and we help them grow with confidence — no matter the industry. We use data-driven decisions, advanced machine learning, and decades of experience to overcome the challenges that commonly plague today’s growing businesses. The result is greater confidence in every interaction. ## Kount Pros & Cons **What users like:** - Users value Kount's **versatile fraud detection** , enhancing security through AI-driven insights and customizable policies. (8 reviews) - Users value Kount's **detection efficiency** , seamlessly utilizing machine learning for enhanced fraud management and business protection. (7 reviews) - Users value Kount for its **robust fraud protection** and customizable detection rules that enhance security and minimize losses. (7 reviews) - Users appreciate the **operational efficiency** of Kount, which automates fraud reviews and minimizes chargebacks. (6 reviews) - Users value Kount's **versatile AI-driven fraud detection** , effectively managing risks and enhancing payment security. (6 reviews) - Data Analysis (5 reviews) - Users value Kount's **ease of use** , highlighting its quick implementation and user-friendly dashboard for efficient transaction management. (5 reviews) - Rule Customization (5 reviews) - Flexibility (4 reviews) - Fraud Protection (4 reviews) **What users dislike:** - Users complain about **inaccuracy** in Kount's fraud detection, leading to misidentified vulnerabilities and flagged transactions. (6 reviews) - Users face challenges with **false positives** , as Kount often flags legitimate transactions and complicates the review process. (5 reviews) - Users find Kount to be **expensive** , especially small businesses struggling with high costs and false positive transactions. (4 reviews) - Users experience **false alarms** with Kount, leading to legitimate transactions being unnecessarily flagged for review. (4 reviews) - Users find the **complex configuration** of Kount challenging, often hindering effective fraud management and integration. (3 reviews) - Users find Kount's setup process to be **complex and demanding** , particularly for those unaligned with standard payment systems. (3 reviews) - Improvement Needed (3 reviews) - Complex Usability (2 reviews) - Fraud Management (2 reviews) - Complexity Issues (1 reviews) ## Kount Reviews ### 1. User-Friendly Dashboard with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Sebin M. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Kount?** The dashboard is user-friendly, and the risk scores are presented very clearly, making it straightforward to approve, decline, or review transactions without any uncertainty. I also appreciate the high level of customization available for the rules—you can adjust them to fit your specific business requirements, which helps minimize false declines while maintaining strong protection. **What do you dislike about Kount?** The pricing may seem high for smaller businesses, and there are occasions when the system flags transactions that are only borderline, requiring manual review. Greater flexibility in reporting and quicker support responses during busy periods would help make the overall experience more seamless. **What problems is Kount solving and how is that benefiting you?** Kount primarily addresses the issue of fraudulent transactions and chargebacks. Prior to implementing it, identifying risky orders in a timely manner was challenging, and many decisions relied heavily on manual reviews. This often resulted in delays, lost revenue, and occasionally the unintentional blocking of legitimate customers. ### 2. Kount was able to help us when others couldn't. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy K. | Digital Brand & Content Creator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Kount?** The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev team to get it done. Implementation was a lot quicker than the competitors. From scoping out our projet to the 90 day personalized onboarding (Shoutout to Olaia ⭐⭐⭐⭐⭐) it was a great experience. Responsive, thorough, and easy to use software. **What do you dislike about Kount?** There were a few snags with implementation between Kount and our Dev team. The issues were all resolved, I wish it could have been handled quicker but it was to be expected with the custom integration we required. **What problems is Kount solving and how is that benefiting you?** Kount has helped us stop card testing on our website through our bill payment and e-commerce store. **Official Response from Lauren Vanegas:** > Thank you so much for taking the time to leave such a thoughtful review, Timothy! We're thrilled to hear that Kount has been a great fit for your team and that the implementation process exceeded expectations. We also appreciate your honest feedback on the integration challenges, and we're glad everything was resolved smoothly in the end. I'll make sure to give Olaia some major props! Thanks again for sharing your experience! ### 3. Kount is a leading fraud prevention platform with powerful AI-driven tools for online merchants. **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2025 **What do you like best about Kount?** User-friendly interface and dashboard enable quick action—both for novices and seasoned agents—in reviewing transactions and managing fraud. **What do you dislike about Kount?** Initial setup and integration was complex, especially for merchants not using recommended payment processors; some custom integrations may delay deployment. **What problems is Kount solving and how is that benefiting you?** Costs for transaction monitoring, especially at higher transaction volumes, may be significant for some small businesses. ### 4. Excellent fraud detection, but expensive and complex for micro-enterprises. **Rating:** 4.5/5.0 stars **Reviewed by:** Marco Antonio G. | Ingeniero Informatico, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Kount?** real-time fraud detection and identity theft prevention **What do you dislike about Kount?** cost for micro enterprises and specialized configuration **What problems is Kount solving and how is that benefiting you?** prevention of digital fraud and identity, help improve the security of my operations by protecting our sensitive information ### 5. What can you KOUNT on? **Rating:** 4.5/5.0 stars **Reviewed by:** G A. | Vice President of Risk Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Kount?** The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your decisions. I'm also excited about product enhancements to leverage new AI decision science! **What do you dislike about Kount?** Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time. Hi scores, vs low scores, before vs after for example when setting context related to proximity or time of purchase can be confusing. **What problems is Kount solving and how is that benefiting you?** We are using the application to keep fraudsters at bay, create friction and prevent a free lunch. No solution is perfect, and with any solution there will be values you have to tolerate, business rules and decisions based on what your budget is for loss. The solution can be tuned by the end user to meet those needs. **Official Response from Lauren Vanegas:** > We appreciate your thoughtful review of Kount! We're delighted to hear that our user interface and AI enhancements are making a positive impact. We value your support and are always here for you. Thank you for your business! ### 6. Fraud's endgame **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Kount?** Kount is a great fraud mitigation tool for our business and has the ability to support multiple brands. The account managers are always willing to help and very easy to communicate with. We are frequently learning about new tools/capabilities in the Kount platform which is fundamental to the ever changing fraud environment. **What do you dislike about Kount?** Being nitpicky, some functions could benefit from updates/enhancements so users can use the service and retrieve information with ease. **What problems is Kount solving and how is that benefiting you?** Kount has and is helping our company mitigate and identify fraud across our brands. Our ability to analyze the data we receive through Kount, assists us in creating rules to support our good customers while decreasing risk. **Official Response from Lauren Vanegas:** > We're incredibly grateful for your glowing review Katrina! It's fantastic to hear both our tools and team have significantly contributed to supporting your brands. We're committed to continuously adapting to the fraud environment, and your feedback on enhancing functions is invaluable to us. Thanks for being a part of our journey to make fraud's endgame a reality! ### 7. Kount is a great versatile fraud system for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth (Lyz) N. | Director of Risk Service Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Kount?** Kount can vbe used in a number of versitile and complex ways that allow for a customized use for any business. They have utilized not only their own AI learning, but also have partnered with several companies to allow integrations into their systems in every facet of fraud. Whether it is chargeback mitigation, friendly fraud mitigation, verification or simply protecting your company from incoming fraudsters; they have it covered. **What do you dislike about Kount?** The move from Datamart to Data on Demand does now require some BI presence, where as Datamart had really eliminated the need for it for smaller businesses. **What problems is Kount solving and how is that benefiting you?** Kount provides not only their own internal AI scores but also partners with Ekata for customer verification. We also use thier integrations for Insights, Ethoca, and Kount Control. Using their full suite of products has helped us better protect our company from all types of fraud. In addition, their account management team is superb at working with us! **Official Response from Lauren Vanegas:** > Thank you so much for taking the time to share your honest thoughts on your experience with us Lyz! We're thrilled to hear our suite of fraud prevention tools have proven to be essential to protecting your business from all aspects of fraud. We look forward to continuing our partnership - thank you for choosing Kount! Cheers! ### 8. Great product! Much needed Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Estevan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Kount?** The alerts help me catch chargebacks before they get processed. I get the alert, go into Kount and deal with it immediately before it reaches my merchant processor. Plus I have almost 3 days to get it taken care of. Just enough time. **What do you dislike about Kount?** Honestly, to be fair, the only thing I have seen and it is not really bad, but I have forgotten a couple of alerts because I get the alert email, but sometimes it hasn't reached my dashboard, maybe because I react too fast. So I wait a bit and it arrives maybe a few minutes later. However a couple of times I completely forgot about it and they timed out. They do, however, have an automatic setting to take care of it, I just like to see what the alert is. Nothing major, but just wanted to give a fair review. **What problems is Kount solving and how is that benefiting you?** I am getting alerts before I get chargebacks. It has lowered our chargeback rate by almost 900 percent. Yes, I typed it correctly. We were at almost 9 percent, and I think we are alot closer to 1 percent if not lower. **Official Response from Lauren Vanegas:** > Your feedback made our day Estevan! Thanks for taking the time to share your experience. It's great to know that we've made a significant impact on reducing chargebacks for you. We're grateful for your business and look forward to continuing to assist you. Cheers! ### 9. Efficient Fraud Protection Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Alonso V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2024 **What do you like best about Kount?** The best aspect of Kount is its accuracy in identifying fraudulent transactions, which helps protect our business and improve customer trust. **What do you dislike about Kount?** Occasionally, the user interface could be more intuitive, but overall, it's a minor inconvenience compared to the benefits of using Kount. **What problems is Kount solving and how is that benefiting you?** Kount is solving the problem of e-commerce fraud by providing robust fraud detection solutions. This benefits us by protecting our business from fraudulent transactions, reducing chargeback rates, and improving overall customer trust and satisfaction. With Kount's fraud protection services, we can confidently conduct online transactions knowing that our business and customers are protected. **Official Response from Lauren Vanegas:** > Thank you so much for your thoughtful review Alonso. We're thrilled to hear that Kount's accuracy in identifying fraudulent transactions is making a significant difference in protecting your business and bolstering customer trust. Your user interface feedback is invaluable - we're committed to making continual improvements to enhance your experience. We truly appreciate your support and look forward to serving your business needs even better in the future. Cheers! ### 10. Fraudsters beware.. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Kount?** Having Kount as part of our fraud software protection has been a blessing. Over 90% less in chargebacks, putting more money in our pocket. Creating rules that work for our line of business is the easiest way and the support from Kount's staff makes like so much easier. **What do you dislike about Kount?** I wish we could like CC info to the cutomer. Unfortunaley due to PCI constrictions we cannot have that. Would make challenging a CB so much easier. **What problems is Kount solving and how is that benefiting you?** This has been an very successful for our business thanks to Kount. Our chargebacks are down 68% YoY with a savings of over 70K. By having the feature to block and control repeat fraudsters has proven the best asset for us. No more having to investigate through multple applications when everything is right at your fingertips in Kount. **Official Response from Lauren Vanegas:** > Thank you for sharing your positive experience of Kount and the impactful results you've seen in reducing chargebacks and fraud! We are continually striving to enhance our solutions and we value your feedback as we seek to make our tool even more user-friendly. Cheers! ### 11. Great support, reporting and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe S. | Merchant Services Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Kount?** The reporting details and dashboards available. The support we received whenever we encountered an issue is excellent. Their portal is very user friendly and allows to generate reports quickly. **What do you dislike about Kount?** Sometimes they submit updates on their portal that changes completely the way we visualize some reports. Is not a big downside since it doesnt take long to adapt again. **What problems is Kount solving and how is that benefiting you?** With the DDC we were able to more accurately allow trusted devices into our system as well as viewing details whenever we receive report of potential unauthorized login attempts. **Official Response from Lauren Vanegas:** > We're thrilled to hear that you've had a great experience with Kount's support and reporting capabilities. Your feedback is greatly appreciated, and we're glad our portal's user-friendiness is making a positive impact. We understand your point on updates and will strive to maintain the clarity and usability of our reports. Thank you, Felipe, for taking the time to share your thoughts and being a part of our fantastic community! ### 12. Great fraud mitigation tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Kount?** This tool enables our business to mitigate chargebacks and reduce our fraud exposure. Additionally through its data analysis capabilities it allows us to provide excellent reporting to stakeholders about key metrics **What do you dislike about Kount?** The only thing I don't like is the lag time of data mart. It can load a bit slow at times but that's it **What problems is Kount solving and how is that benefiting you?** Chargeback losses and helping increase approval rates **Official Response from Lauren Vanegas:** > Thank you for the review, Matt! We're thrilled Kount is helping to reduce your fraud and chargeback losses. Your successes drive us and we appreciate your honest feedback. Cheers! ### 13. The most advanced fraud prevention program available **Rating:** 5.0/5.0 stars **Reviewed by:** Julia W. | Funds Support Specialist III, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Kount?** The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve their process for their customers. **What do you dislike about Kount?** I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesome. **What problems is Kount solving and how is that benefiting you?** Kount is identifying our fraud and saving us TIME and payroll. **Official Response from Lauren Vanegas:** > Thank you for the kind words, Julia! We're delighted that you find our fraud prevention program advanced and innovative. We' appreciate your feedback, and are always here to support your business! ### 14. Kount Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | VP of Strategic Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Kount?** The employees are all knowledgeable, helpful, down to earth people that have expressed genuine interest in the needs of my business **What do you dislike about Kount?** So far, nothing. But I do think it would be great to have a dashboard breaking down revenue, refunds/CBs, processing fees, fraud fees, and remaining profit by MID. **What problems is Kount solving and how is that benefiting you?** Preventing fraud, managing fraud, and helping us save money by no blocking too many good sales **Official Response from Lauren Vanegas:** > Thank you for your fantastic review, Bryan! We're thrilled to hear that our team has made a positive impact on your business. Your suggestion for a detailed dashboard is invaluable, and we're always looking to enhance our offerings. Thanks again for your support, and for being a valued part of our community! ### 15. Very informative conference in Boston regarding Kount 360 **Rating:** 4.0/5.0 stars **Reviewed by:** Connor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Kount?** How conveinece and is to help identify and prevent fraud. **What do you dislike about Kount?** There is not much I dislike about Kount. It does sometimes crash and kicks me off here and there while using but I believe that is no ones fault but possibly a connection issue. **What problems is Kount solving and how is that benefiting you?** n/a **Official Response from Lauren Vanegas:** > Thank you, Connor, for taking the time to share your positive experience at our recent customer conference in Boston. We're thrilled to hear you found the event informative and our solutions convenient for identifying and preventing fraud. Looking forward to seeing you at future events and continuing to support your efforts against fraud. Cheers! ### 16. Eye opening **Rating:** 5.0/5.0 stars **Reviewed by:** Frank C. | V.P. of Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Kount?** The panel conversations and data has given me more ideas on clients I can sell the services to. **What do you dislike about Kount?** So nothing other than the amount of data picked up today **What problems is Kount solving and how is that benefiting you?** CB protection and cost savings to our clients **Official Response from Lauren Vanegas:** > We're glad you enjoyed Kount Connect360 event, Frank! We appreciate your feedback on the day's conversations, and are happy to hear you left with new insights on how to protect businesses from fraud. We look forward to welcoming you again at a future customer conference. Cheers! ### 17. Customer service is top notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Kount?** The quick, friendly and responsive team is by far our favorite aspect of using Kount. Implementation was quick and painless and the Kount team handled pretty much all feature installation, including recommending blocks based on data we provided. Integrating and teaching the program to others on the team is also pretty easy. **What do you dislike about Kount?** The interface could be a bit more intuitive and user-friendly for a beginner. **What problems is Kount solving and how is that benefiting you?** Kount is saving us dozens of hours weekly that used to be spent manually reviewing each order for potential fraud. **Official Response from Lauren Vanegas:** > Thank you so much for sharing your thoughts about Kount! We're thrilled to hear that our customer service and implementation process exceeded your expectations. We appreciate your support and are always here to ensure your experience keeps getting better. Cheers! ### 18. Great Partner in Fighting Fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany M. | Associate Director of Fraud, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Kount?** The tools are user friendly and intuitive making it easy to pick up, integrate, and train a team to use. The AWS provides all the data a fraud analyst would need to appropriately asses a transaction. The reporting and rule creation are very easy to navigate and take the guesswork out of how to place a rule so you can instead focus on addressing fraud trends. The support of the Kount staff is above and beyond, they are dedicated to their clients and partners and always available to help navigate more complicated fraud problems. They do provide support 24/7 and we are lucky to have our own dedicated account manager who knows our product well and how Kount can help us. They do a remarkable job of keeping us informed. They take into account the feedback they get from their customers and you can see that clearly in how they communicate with us. **What do you dislike about Kount?** Downloading reports heavy on data can be slow which is understandable given there is so much data available. It would also be helpful if we could set the values of certain reports differently so it's not always transaction (by user, by IP, by device, etc.). **What problems is Kount solving and how is that benefiting you?** We were able to reduce fraud loss dramatically by leveraging Kount solutions. We had better visibility on user behavior and granular data on devices, we could easily flag or stop known fraudulent data points. We also lean heavily on the customization of data fields and rule conditions to better address the fraud specific to our business. We have better visibility on false positives and are able to work out ways to reduce them in real time. We are able to maintain and dig into data and reporting without relying on data science resources. Kount has provided a certain level of autonomy to our operations teams which helps us prioritize issues our users are facing. **Official Response from Hannah Krause:** > Thanks for the fantastic review and feedback - we're thrilled that Kount has made such a big a difference for you! Kount has some new options to help you speed up and organize reporting. Just reach out to your Customer Success Manager and ask about Data on Demand. ### 19. Solved Our Fraud Concerns/Needs in One Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia G. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Kount?** We love how extensive the data is that you can pull on specific orders and how incredibly knowledgable and helpful our support representative is. **What do you dislike about Kount?** I think a more user-friendly interface and something that's a bit more digestable for the average user would help elevate the product tenfold. **What problems is Kount solving and how is that benefiting you?** Kount has allowed us to mitigate the number of manual reviews we have to do to guess whether an order is fraudulent or not. With the rules we've worked to implement, Kount has automated this process completely. The accuracy of Kount is incredible! **Official Response from Lauren Vanegas:** > Thank you for your review Sofia! We're thrilled to hear our platform has successfully addressed your fraud concerns and met all your needs. The accuracy of our solutions is indeed a priority for us, and we're glad it has made a significant impact on your experience. We look forward to continuing to support your business! ### 20. Kount is key to protecting our ecom business against fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Al P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Kount?** We use Kount in multiple ways to defend our checkout process from fraud. It provides a defense from volume attacks and provides scoring of our transactions so that we can automatically reject, review, or accept them. **What do you dislike about Kount?** I don't dislike any of Kount's current functionality. It does what we need it to. **What problems is Kount solving and how is that benefiting you?** Kount is integrated into our checkout process. For most transactions, this is a seamless operation. When a transaction comes up that fails the process, we use Kount's dashboard UI to review the transaction and, if needed, whitelist the customer so that they can continue to buy from us. When we find a new form of fraud or a pattern of suspicious behavior, we use Kount's rule builder to make new rules that guard against this new situation. **Official Response from Lauren Vanegas:** > Thank you for the amazing feedback, Al! We're over the moon that you consistently find value in your integrated Kount solutions. We appreciate your ongoing support and this five-star review truly means the world to us. Cheers! ### 21. Very professional team, extremely prepared on the chargeback matters. **Rating:** 5.0/5.0 stars **Reviewed by:** RICHARD D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** The level of professionality of the team, their knowledge of the chargeback and fraud prevention world, their continue follow up for assistance and support! We had a great professional experience working with Kount Team! **What do you dislike about Kount?** At the moment, I do not have any dislike, however I suggest implementing a overall reporting feature in the Chargeback tool, we need to retrieve details of all the chargebacks with details into one excel spreadsheet in order for us to document and review this information, however currently the platform does not have this feature, which is a bit frustrating. **What problems is Kount solving and how is that benefiting you?** Chargeback rate issues, and now working on the fraud prevention tool in order to detect fraud orders and prevent fraud chargebacks. The team has been able to identify our issues and propose solutions accordingly. **Official Response from Madison Smail:** > Richard -- thank you for sharing this kind review! We're so glad to have you as a customer and are thrilled to hear of your positive experience working with the Kount team. We appreciate your candor and have shared your thoughtful feedback with our team! Cheers! ### 22. Kount Essentially Remove Fraud from our Equation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Kount?** Kount helped us reduce fraud from an everyday fear and simplify it down to a 5-10 exercise each day. **What do you dislike about Kount?** We haven't experienced a downside in using it. **What problems is Kount solving and how is that benefiting you?** Hundreds of thousands of transactions with a wide review net are narrowed down to our highest potential fraud actors. **Official Response from Lauren Vanegas:** > We are delighted to learn about the positive impact Kount has had on your business. Your ability to focus on your business with confidence truly embodies the solution we strive to provide. Thank you for your business, and for trusting Kount! ### 23. Kount is great with some tuning **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Kount?** Kount Control and Command work well in combination to handle and filter bots and malicious users at the perimeter and then let us filter in a broader or finer way at the checkout. Implementation of Control drastically dropped the amount of botting and carding attacks we were dealing with. **What do you dislike about Kount?** Everything is built around the Omniscore, so if your website and process are not set up properly you can introduce a number of issues that can lower your customer's score and cause them to be blocked by your rules. **What problems is Kount solving and how is that benefiting you?** It is helping us cut down on chargebacks which improves the experience for our customers and improves our credibility and reputation. **Official Response from Madison Smail:** > Hi Matt -- we appreciate you sharing your experience with Kount, and are thrilled to hear that the tools have been successful for your business. Thank you for your time and honesty! If we can ever help with anything, please shout. ### 24. The best possible collaboration between machine learning and personal touch **Rating:** 4.0/5.0 stars **Reviewed by:** AJ H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** First and foremost what I like best about Kount are the people within the organization. From the top down, they have been the most genuine and willing partners I have ever come across. Secondly, the platform and its offshoots such as DCM are easy to manage and maintain. Kount has changed how we view operations. **What do you dislike about Kount?** There is nothing that I dislike about Kount. Their team is always upfront about potential limitations of the platform and readily equipped with options for partners to fill in the blanks. **What problems is Kount solving and how is that benefiting you?** Kount is helping us solve for duplicate and fake account creation, promo abuse, and overall risk management; in addition to chargeback deflection. **Official Response from Madison Smail:** > Hi AJ! We appreciate your kind words and are so glad to hear that you have had a positive experience with Kount. Thank you for sharing! ### 25. An effective and customizable e-commerce fraud prevention tool **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart W. | Lead E-Commerce Fraud Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** The best thing about Kount is its versatility. Using counter functions, custom data fields, and a robust dataset, it's possible to customize fraud screening to your specific needs, targeting traffic that is truly high-risk or even creating your own weighted risk scoring. **What do you dislike about Kount?** I am always wanting more data, so I would say say first: give us more data. Also, the lack of transparency on risk scoring can be frustrating at times. But overall the negatives can be overcome with some work. **What problems is Kount solving and how is that benefiting you?** Kount screens web and mobile sales traffic; reducing chargebacks, and providing more insight into customer behavior and transaction details. **Official Response from Madison Smail:** > Hi Stuart! Thank you for your thoughtful review of Kount. We appreciate your feedback, and have shared your thoughts with our team. Cheers! ### 26. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Kount?** Great, easy to use tech. Great customer service **What do you dislike about Kount?** Took us a while to integrate. Not an easy process for us **What problems is Kount solving and how is that benefiting you?** It allows us to understand and track our online credit card transactions **Official Response from Lauren Vanegas:** > We appreciate your honest feedback about our solutions Ryan! We're delighted to hear that you find our technology easy to use and find our customer service team helpful. We're grateful for your sentiments and look forward to continuing to support your business. Cheers! ### 27. Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Kount?** Kount is very user friendly. Rules are set based on your business needs. Dashboard and reporting are both easy for the average user. Their support team is very responsive. **What do you dislike about Kount?** The only downside is that depending on how you set your rules, you may have to manually reveiw more orders than you would like. **What problems is Kount solving and how is that benefiting you?** Allows us to capture suspicious orders so that we can review next business day. **Official Response from Lauren Vanegas:** > We're thrilled to provide you with peace of mind through our user-friendly platform, Kim! Your feedback is invaluable, and we're committed to continually enhancing your experience with us. Thank you for your honest feedback, and we wish you a wonderful holiday season ahead. Cheers! ### 28. Game changer in fraud prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** We previously had a major issue with chargebacks. Kount allowed us to stop the bleeding, but the ability to perform link analysis and flag/block returning fraudsters has ended up being an essential feature for our day to day operations. **What do you dislike about Kount?** I can't think of any downsides to the product. Our involvement with Kount reaches back over a decade and we have had no issues with them aside from expected (and rare) downtime, which is unavoidable from any company. **What problems is Kount solving and how is that benefiting you?** Our main use case is flagging high-risk transactions for review, and being able to flag confirmed fraud in order to catch those individuals if they try returning for another attempt. The link analysis feature is amazing for identifying fraudsters who have created multiple accounts using fake names or stolen payment credentials. **Official Response from Madison Smail:** > Thank you for sharing your review! We are so glad to hear that Kount has had a meaningful impact for your business. We appreciate your partnership! ### 29. Great protection for my online sales **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** I love that I can review my orders for fraud in real time and that a paper trail is created for providing proof for potential charge backs/returns **What do you dislike about Kount?** Nothing I dislike as the owners/creators thought about everything surrounding this topic of fraud protection! **What problems is Kount solving and how is that benefiting you?** Simply providing a level of verification for my placed orders. The fact that I can flag users (white list) for future approval process is amazing too as it saves my staff time **Official Response from Madison Smail:** > Hi James! Thank you so much for your kind review! We're happy to hear that Kount solutions have been meaningful for your business, and look forward to continued service. ### 30. Invaluable and has saved us so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Kount?** The customer support is top notch and always extremely collaborative when we have a problem to solve for. Once you get the hang of their reporting tools, these are also super helpful. **What do you dislike about Kount?** Integration can be tricky depending on the skill set of your development team and how familiar they are with fraud. More ways to customize the portal and the look of the transaction pages would be great! **What problems is Kount solving and how is that benefiting you?** Kount is reviewing all of our transactions and greatly reducing the need for manual review. They've also helped us detect organized fraud attacks and prevent them from happening in the future. **Official Response from Madison Smail:** > Thank you for sharing your positive experience with Kount! We are thrilled to hear that Kount has been a valuable asset to your business. We appreciate your feedback, if there is ever anything that we can do for you please don't hesitate to reach out! ### 31. Kount is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver Ian O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Kount?** Whitelisting and blacklisting of email addresses. Kount rules. **What do you dislike about Kount?** None so far! Well, it's been working well for us. If there's something I don't understand, I contact our Success manager. **What problems is Kount solving and how is that benefiting you?** It filters suspicious orders, and we can catch bad affiliates from the data we get from Kount. It gives security to our company, therefore, peace of mind. **Official Response from Madison Smail:** > Thank you for your kind review, Oliver! We appreciate your time and business. Cheers! ### 32. It’s been lovely. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Kount?** It helps me save on my chargeback ratio! Also, the reps are super nice. **What do you dislike about Kount?** I'm not a huge fan of their partner company mitigators. **What problems is Kount solving and how is that benefiting you?** They help me with fraud and my chargeback ratio. **Official Response from Lauren Vanegas:** > We are so grateful for the time taken to leave your thoughts. Your business is appreciated, and we're always here to help your business succeed. Have a wonderful holiday season ahead! Cheers! ### 33. Fantastic Experience!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** Kount Dashboard and rule making ability. **What do you dislike about Kount?** It is perfectly well suited for the fraud control and detection. **What problems is Kount solving and how is that benefiting you?** Identifying Fraud orders and control them. **Official Response from Madison Smail:** > Hi Prakash! Thank you for sharing your review of Kount. We appreciate your time and business! ### 34. Great and easy to use tool to combat fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Kount?** It's easy to use and straightforward. The support team is also very helpful! **What do you dislike about Kount?** May need some updates soon to stay current **What problems is Kount solving and how is that benefiting you?** I can easily detect potential fraud orders and make sue they are dealt with right away **Official Response from Madison Smail:** > Victoria -- Thank you for your kind review of Kount! We are thrilled to hear that both tools and team have been helpful resources for you. We appreciate your candor and have shared your feedback internally. Cheers! ### 35. Kount is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Kount?** The ease of use is great. All the information is easily found and reports are quick to generate. **What do you dislike about Kount?** Initially, some of the terms and rating scales were diffucult to understand, but that changed with additional training/understanding of the system. **What problems is Kount solving and how is that benefiting you?** Quickly allowing to identify fraudulent orders based on history. **Official Response from Madison Smail:** > Hi there! Thank you for sharing your experience with Kount, it means a lot. If we can ever assist with anything, please don't hesitate to reach out! ### 36. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** Easy of use, understandable process. It's a great tool to prevent fraud in your organization. **What do you dislike about Kount?** So far, nothing. It works just fine for the needs we have. **What problems is Kount solving and how is that benefiting you?** Helping us prevent fraud orders. **Official Response from Madison Smail:** > Hi Miguel. Thank you for sharing your thoughts on Kount! We appreciate your business and partnership. ### 37. Love Kount- it's saved us hours each day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Kount?** It's easy to understand the portal and the information given is extremely helpful in decision making. **What do you dislike about Kount?** Sometimes it's hard to decipher whether to approve or decline orders that are in the middle of the pack in terms of omniscore and persona. **What problems is Kount solving and how is that benefiting you?** Kount is helping us determine if the orders placed on our website are legit orders placed by the credit card user, or if they're risky/potentially fraudulent **Official Response from Madison Smail:** > Thank you for sharing your review! We're thrilled to hear that Kount solutions have made fighting fraud easy. We appreciate your feedback! ### 38. Finding Fraudsters **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** Love being able to catch Fraudsters. Being able to help people protect there money. **What do you dislike about Kount?** I have not found any downsides of using kount. **What problems is Kount solving and how is that benefiting you?** Able to catch fraud orders. **Official Response from Madison Smail:** > Hi Meghan! Thank you taking the time to review Kount! We're so glad to have you as a customer and look forward to continuing to help your organization fight fraudsters. ### 39. Good experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** The tool is easy and very good support team **What do you dislike about Kount?** the names chosen for certain optionsthat are unique to Kount and just with their names it's hard to know what they're for. **What problems is Kount solving and how is that benefiting you?** Hekp us to reduce fraud **Official Response from Madison Smail:** > Thank you for your positive review of Kount! We have taken your feedback into consideration, and appreciate you sharing. Cheers! ### 40. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Kount?** It is reliable, it never breaks, and it is always reliable. **What do you dislike about Kount?** I'll let you know when I have one. I have no negatives about the program **What problems is Kount solving and how is that benefiting you?** It is helping us with authorizing customer's equipment. **Official Response from Madison Smail:** > Thank you for your kind words! We're so glad to hear that you're happy with Kount, and look forward to continuing to serve your business. ### 41. Used to be good, now terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Kount?** Informative, easy-to-use dashboard. Helps quite a bit with preventing chargebacks. **What do you dislike about Kount?** HORRIBLE pricing. Were charging us $400 per month now getting billed for $4,000 and get the runaround when you contact them. We are switching and I suggest you avoid them. **What problems is Kount solving and how is that benefiting you?** Helps prevent chargebacks. Easy to use. **Official Response from Lauren Vanegas:** > We sincerely appreciate your feedback and take all comments seriously, even when they're challenging. We are truly sorry that we fell short with your pricing concerns. If you are open to it, we would like to better understand your experience and try to work toward a solution. Our Customer Care team is available 24/7 and can be reached at support@kount.com. Thank you again for taking the time to share your thoughts, and we hope to have the opportunity to serve you better in the future. ### 42. Kount has been a godsend. **Rating:** 4.5/5.0 stars **Reviewed by:** Joey Y. | CSR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Kount?** Kount has been a godsend for our business. Our valuable time spent with order processing has dramatically been reduced, and now I can't imagine life without it. **What do you dislike about Kount?** The user interface is not exactly intuitive. A little "busy". **What problems is Kount solving and how is that benefiting you?** Time spent in order processing and Fraud management greatly reduced. **Official Response from Hannah Krause:** > Thanks for your kind words the great review. We're glad that Kount is giving time back to your business. Don't hesitate to reach out to your Customer Success Manager for any additional training or resources - they are happy to help. ### 43. Fraud Prevention **Rating:** 4.0/5.0 stars **Reviewed by:** Tony F. | Fraud Prevention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Kount?** I have been using Kount for over a year and fraud control it has on looking up a device is a very good feature. **What do you dislike about Kount?** If it could do more to look up individuals in regards to verifying current and previous addresses. **What problems is Kount solving and how is that benefiting you?** It provides as a deterrent against fraud. I am able to flag an order especially those that are internationally placed on a device and request verification from them. ### 44. Kount is Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Kount?** I like that Kount gives many features to check on a customer's history with chargebacks, as well as allowing you to decline a customer based on many different factors. The scores are very useful to determine if a customer is "borderline" and allow me to fraud check my orders properly. **What do you dislike about Kount?** I dislike that Kount does not give a way for a consumer to mark a market segment or a specific customer as not being automatically acceptable. Many different government clients and medical customers are automatically flagged with a low Omniscore, so this a bit of a waste of time having to go through those customers, where everything else matches up just fine, it is just the market segment that flags them. i also do not like that the website automatically logs me out after 10 minutes of inactivity. In my role, I bounce from many different systems, and this is a feature that hampers my work speed just a bit. **Recommendations to others considering Kount:** I definitely recommend that companies use Kount in order to help their bottom line. It is a very useful site to help track down fraud and alleviate having to worry about chargebacks. It allows us to be able to look at pattern trends with our products, and allows us to see what fraudsters target. **What problems is Kount solving and how is that benefiting you?** With Kount, we have cut down on our chargebacks by a lot. The main benefit is that it has allowed our company to save on those orders that we would not catch as fraud in the past, and it allows us to flag repeat offenders to automatically review those orders. **Official Response from Hannah Krause:** > Thanks for the excellent review and feedback. Please don't hesitate to reach out to your Customer Success Manager for any additional help to segment customers. Kount offers a number of options to help customize protection and we'd love to save you more time. ### 45. Reliable, Fair Anti Fraud Company **Rating:** 5.0/5.0 stars **Reviewed by:** Noel S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Kount?** Kount takes care of its clients where you feel they are like your family, Kount gives us the flexibility on what to do and what not to with their tools and so gives us the best of both worlds (AI & Manual Decisions). The onboarding team is one of the best human touches they provide, customizing the solution based on your needs Having vast resources where I and my team can learn more is a plus for us and our Success Manager is the best! **What do you dislike about Kount?** None so far. There is nothing we experienced that I didn't like **Recommendations to others considering Kount:** I recommend you guys try Kount, they are the best in what they do! they addressed my business pain points and was successful in reducing our fraud rates! **What problems is Kount solving and how is that benefiting you?** Our Fraud Rate lowered vs our previous anti-fraud protection. More transparency between us and Kount on resolving a possible fraud order. Faster order processing since the decision is instant. Lesser customer complaints of order fulfillment. **Official Response from Hannah Krause:** > Thank you! Putting customers first is so important to us, and we're glad that Kount is making a difference for you. ### 46. We're seriously impressed by how powerful Kount is! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Kount?** I like the freedom Kount provides. The system uses rules I configured and then makes decisions based on those rules. Also, the ability to do an approve/decline model has proven to be a seamless experience for our customers, as we primarily deal with digital goods. When they order, they want their products now, and Kount has allowed us to deliver orders instantly without sacrificing fraud prevention. I also like how much information is provided for each transaction. It helps me understand the similarities between fraudulent orders, which ultimately makes for a better chance at preventing fraud. **What do you dislike about Kount?** Right now, my only complaint is that when Kount cancels an order it does not restock those items. This seems to be a limitation between Kount and Shopify but I've been reassured it is on their to-do list to fix this issue. One thing I would recommend is to improve the loading time of new transactions into Kount's system. It seems to take 15 minutes or so to add new orders to the Kount site. If there's a way to make it update faster, it would help prevent the scammers that hit hard and fast. **Recommendations to others considering Kount:** Kount is a powerful tool and it can be intimidating at first. But their support is phenomenal as is their onboarding process. Don't let the uncertainty of setting up rules stop you from using the best fraud tool in the market. Kount is simply the best! **What problems is Kount solving and how is that benefiting you?** For one, I can actually sleep. Not only has Kount thwarted scammers from ransacking my site (as they did prior to Kount), they do so while I sleep. Which means no more manual reviews! I'm saving time which ultimately saves me money. **Official Response from Hannah Krause:** > Thanks for the excellent review, and we're glad that you're getting more sleep. We also appreciate your thoughtful feedback - Kount is always working to improve and expand our integrations. ### 47. Satisfied Kount user for 5 years **Rating:** 4.0/5.0 stars **Reviewed by:** Michael T. | Senior Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Kount?** Kount just works. It's an extremely reliable platform that balances user experience with technical detail - a complete novice can operate Kount, and if you are experienced and want to get your hands dirty you can do that too. Add to that, their Client Success Managers are among the best I've encountered from any vendor in any industry. **What do you dislike about Kount?** I truly struggle to think of anything I dislike about Kount. One thing I would love to see is full use of Kount's features facilitated by the Braintree hosted integration (which isn't really even about Kount itself), and a graph network tool for visual link analysis. **What problems is Kount solving and how is that benefiting you?** Since migrating our fraud mitigation to Kount, we have seen an 85% decrease in our Chargeback rate. That speaks for itself. **Official Response from Hannah Krause:** > Thanks, Michael! We're so pleased that Kount is delivering great results for you. And we appreciate your feedback about the Braintree integration - we're always looking for ways to make Kount better. ### 48. Always Reliable, Helpful and Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Kount?** The ability to use multiple data points to create rules to help automate online order reviews. They also incorporate new features and stay ahead of the Fraud Trends. **What do you dislike about Kount?** I honestly don't have anything I dislike that Kount could fix. I wish I knew more about the data points for thier proprietary Omni-score (it is extremely helpful in creating rules). Although I do not know their specific data points they use to get the Omni-score, I have still been able to trust it. **Recommendations to others considering Kount:** Make sure that your implementation is documented and all fields are flowing into the correct fields into Kount. If it is not implemented correctly, your team may end up working harder then need be to stop and prevent fraud. **What problems is Kount solving and how is that benefiting you?** I have been able to automate order reviews based on rule creation which has cut back on unnecessary order review. I would not be successful with stopping fraudulent orders if we did not have Kount. Doing it alone is not an option. I am able to tailor the rules on the fly, so if fraudsters find a weakness, I can create rules specifically focused on that weakness and/or add specific skus to be reviewed which has mitigated huge losses. **Official Response from Hannah Krause:** > Thanks for the fantastic feedback. We're delighted to hear that Kount is helping you stay ahead of fraud trends and saving you some time - that's our goal. And please reach out to your customer success manager about Omniscore. While they may not be able to reveal the entire "secret sauce," I'm sure they can answer more of your questions. ### 49. Great Company and Partners! **Rating:** 5.0/5.0 stars **Reviewed by:** Rowdy D. | Manager, Omnichannel Fraud Prevention, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Kount?** The entire Kount team has been extremely easy to work with and the partnership has been outstanding. The Kount platform is a very powerful tool for fraud mitigation and detection. The Kount team has also exceeded our expectations, not only identifying fraud but leveraging the system to improve business functions as well. **What do you dislike about Kount?** I would like more freedom to customize the Kount dashboard that displays upon login to show a quick snapshot. Today, there is no ability to customize this option for the homepage dashboard. That being said, there is not much to dislike about this company. **What problems is Kount solving and how is that benefiting you?** Fraud trends continue to evolve and become more complex. Kount helps quickly identify these trends and routinely adapts as needed. The close partnership has also allowed us to understand new fraud trends before they impact our company and allow us to be proactive in many cases rather than taking a reactive approach. **Official Response from Hannah Krause:** > We appreciate your partnership, your kind words, and the thoughtful feedback. And thanks for sharing that our team is exceeding your expectations - that's music to our ears! ### 50. Kount Fraud Checking Service - Does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Kount?** Kount RIS API is very clear and concise and easy to implement. There rule based risk checking is easy to use and their documentation and support materials are excellent. Their sales and support team are very professional and can help and guide you throughout the integration process. They are not hidden behind anonymous email addresses and are more than happy to do face to face and video conferencing calls. The Kount portal is fully featured and allows to see your orders in details along with plenty of dashboard graphs and controls to allow you to get the best out of the system. **What do you dislike about Kount?** There is not much to dislike about Kount. It does what it says it will do and is easy to use. The RIS API field names can get a little cryptic but that is just a very minor point. **What problems is Kount solving and how is that benefiting you?** We are a Payment Gateway and offer our Merchants the ability to risk check all their transactions via Kount in a seamless manner. This allows the Merchant a very quick and painless entry in to Kount's services. The ease by which we can send transaction details to the Kount RIS service and receive back a simple fraud score allows our Merchants to decide whether to continue with a transaction, to continue but seek further cardholder authentication before authorisation or seek further information before settling, or just to abort the transaction. The RIS API is quick and efficient and can offer immediate benefits even without the need to configure complex fraud checking rules allowing a Merchant to get the benefit immediately without long complex configuration processes. The real time aspect allow this all to sit in the actual payment flow with no impact to the Consumer's experience and no complex delaying additional fraud checking. **Official Response from Hannah Krause:** > We love to hear that Kount is making an immediate difference for you and your merchants. And thanks for your excellent feedback on our Customer Service Team - we're proud of the work they do. ## Kount Discussions - [Why the system still requires us to do Statement Verification after approving the transaction?](https://www.g2.com/discussions/why-the-system-still-requires-us-to-do-statement-verification-after-approving-the-transaction) - 2 comments, 1 upvote - [Can I get any additional training?](https://www.g2.com/discussions/14514-can-i-get-any-additional-training) - 2 comments, 1 upvote - [View Kount pricing details and edition comparison](https://www.g2.com/products/kount/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+06%3A33%3A39+-0500&secure%5Bsession_id%5D=fc76f7b9-ca41-4ee8-af45-fca28a5e266b&secure%5Btoken%5D=4282fe45111d36a40792497ff0f0ab6d0a0bc499952048e819cb3ac304b19514&format=llm_user) ## Kount Features **Detection** - Payment Verification - Real-Time Monitoring - Alerts **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations **Document Management - Deduction Management** - Analysis - Repository **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Transaction Monitoring - Financial Fraud Prevention** - Payment monitoring - Real-time risk monitoring - Threshold Management **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Identity & Authentication - Financial Fraud Prevention** - Identity Verification - MFA **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Behavioral & Analytics Detection - Financial Fraud Prevention** - Behavioral Analytics - Bot Detection **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Audit & Compliance - Financial Fraud Prevention** - Audit Trail - Reporting ## Top Kount Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (593 reviews) - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (209 reviews)