Top 10 Prodigal Alternatives & Competitors

Top 10 Alternatives to Prodigal Recently Reviewed By G2 Community

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Balto
By Balto
4.8/5
(571)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Prodigal, Balto is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Talkdesk
By Talkdesk
4.4/5
(2,499)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Prodigal, Talkdesk is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Prodigal, NiCE CXone Mpower is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics
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Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(593)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Prodigal, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics

Calabrio ONE
By Calabrio
4.5/5
(377)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to Prodigal, Calabrio ONE is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics

Invoca
By Invoca
4.5/5
(963)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to Prodigal, Invoca is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to Prodigal, Convin.ai is:
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

evaluagent
By EvaluAgent
4.5/5
(424)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to Prodigal, evaluagent is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

CloudTalk
By CloudTalk
4.4/5
(1,703)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Prodigal, CloudTalk is:
Slower to reach roi
More expensive
Categories in common with Prodigal:
Contact Center Quality Assurance
Speech Analytics

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