Paddle Reviews & Product Details

Paddle offers a comprehensive payment, tax, and subscription solution for digital businesses, including AI, SaaS, mobile apps, games and digital downloads. Instead of managing a fragmented payments stack, we provide an all-in-one platform that serves as your single source of truth for revenue data. Paddle helps enterprise level and fast-scaling subscription companies, as well as startups and small businesses grow faster. As your Merchant of Record (MoR), we handle: - Checkouts and payment management - Subscription management and billing for one time purchases - Invoicing and renewals - Global tax compliance and remittance - Fraud protection and chargeback processing - Dunning and failed payment recovery - Comprehensive reporting How do we streamline your operations? - We integrate with multiple payment service providers, so you don't have to - We take on the liability for charging and remitting sales tax worldwide - Our systems reconcile revenue data across subscription billing and payments - We implement strategies to reduce churn and recover failed payments - Our team handles billing-related support queries - Our developer-friendly documentation and API-first merchant of record makes it easy to get set up By entrusting Paddle as your Merchant of Record, you can focus on growing your business while we optimize every aspect of your payments and billing process. Ready to simplify your digital product payments? Visit our website and schedule a call to learn how Paddle can transform your payment infrastructure.

Product Website

Seller

Paddle

Discussions

Paddle Community

Languages Supported

Arabic, Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Overview by

James Casley

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Paddle Integrations

(16)

Verified by Paddle

Paddle Media

Get an at-a-glance view of recent revenue, most popular plans, and configure your account - all within the modern Paddle dashboard.

Embed Paddle’s checkout onto a page for a nurtured buying flow, or launch it as an overlay for quick, in-place conversions.

Customize options on your checkout, enable abandoned checkout recovery emails, and toggle payment methods to fully control your buying experience.

Accept international payments in dozens of currencies by simply ticking checkboxes to enable them. No more business or tech’ overhead to sell abroad.

Manage your subscribers through APIs or the Paddle UI. Upsell, switch plans, cancel or pause payments, add price modifiers and more.

Official Downloads

(2)

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PLG Guide - Pricing and monetizing your SaaS

Paddle Reviews (228)

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/11/2025

"Plug and Forget Payment Infrastructure for SaaS"

5/5

What do you like best about Paddle?

We started using Paddle in mid-2021. The 5% fee seemed high at first but we went with them anyway. 4 years later? Best decision we made. We literally forget about payments because everything just works.

We have customers from all over the world and I never once had to think about VAT or tax stuff. Paddle handles all of that. Their support is great too - fast replies, actually helpful, and they help our customers directly when there are billing questions.

Their servers never went down on us. Payouts come on time every month, usually within a week after the 1st. When they acquired ProfitWell we got all these subscription analytics for free which was nice.

I've told other startup founders to use Paddle. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

Managing addons in the old system was painful. Super manual process. They built Billing v2 which fixes this but we haven't migrated yet because it's a big change for us.

That's basically it. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

We're a small bootstrapped team with customers in 60+ countries. Figuring out tax laws and invoicing rules for all those places? No way we could do that ourselves.

Paddle is the merchant of record so they handle disputes, chargebacks, refunds, taxes, everything. We just build the product and they deal with the billing side. Money shows up in our account every month. That's what I wanted and that's what we got. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/29/2025

"Reliable Payments and Stellar Support for Global Sales"

5/5

What do you like best about Paddle?

Paddle provides a reliable, hassle-free payment platform with excellent global coverage. Their system handles taxes, compliance, and subscription management smoothly, so I can focus on developing my products instead of dealing with financial administration. Their support team is responsive and helpful whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

Overall, Paddle works very well for me, but the handling of discount codes in the web interface is quite limited. There is no support for discount code groups or for generating large batches of codes automatically, which would be very useful. I also suggested a new discount code type some time ago, but it hasn't been implemented yet. These are relatively small issues, but improving discount code management would make the platform even more efficient. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

Paddle takes care of all the complex parts of selling software globally: payment processing, VAT/GST handling, invoicing, compliance, and subscription management. This saves me a significant amount of time and lets me focus on developing my products instead of dealing with financial and administrative tasks. Their reliable checkout system and international coverage also help increase conversions and make it easier for customers worldwide to purchase my software. Review collected by and hosted on G2.com.

Tadeusz D.

Lead Architect / Sr Developer

Small-Business (50 or fewer emp.)

9/19/2025

"Helpful and easy to use Payment service"

5/5

What do you like best about Paddle?

- Easy and clean to use with all the functionality needed

- Easy integration with an existing web site - much easier than I anticipated

- The sandbox option is a great help in testing the integration and payments

- The possibility to edit a customer invoice after the purchase (add company name, address, even VAT ID, which will automatically reimburse the customer with added VAT during the purchase)

- Friendly and helpful support - they have never let me down Review collected by and hosted on G2.com.

What do you dislike about Paddle?

I wish the payment form would be able to gather company name and address or the customer Review collected by and hosted on G2.com.

Pavlo S.

Payment Product Lead

Mid-Market (51-1000 emp.)

9/3/2025

"Seamless experience with Paddle and excellent account management"

5/5

What do you like best about Paddle?

Our company has been working with Paddle for almost a year, and the overall experience has been outstanding. The platform makes it incredibly easy to handle payments, subscriptions, and compliance without having to manage the complexities ourselves. What truly stands out is the level of support we receive—our account manager, Jonathon Thorpe, has been exceptional. He regularly schedules calls with us, provides proactive guidance, and ensures that our questions are always answered quickly and thoroughly. This level of dedication has made the partnership feel smooth and reliable. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

There is nothing we dislike about Paddle. The platform has consistently met our expectations, and with the outstanding support from Jonathon Thorpe, we feel fully confident in continuing to scale our business with Paddle. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

Paddle helps us solve the complexity of handling global payments, tax compliance, and subscription management. Instead of integrating and maintaining multiple payment providers, tax systems, and invoicing tools, we are able to manage everything in one place. This saves our team significant time and resources, while also ensuring compliance in all the regions where we operate. As a result, we can focus more on building and improving our products, knowing that the operational and financial side is fully taken care of. Review collected by and hosted on G2.com.

Ryan M.

Gestor e Cofundador

Small-Business (50 or fewer emp.)

9/1/2025

"Paddle transformed the way I manage my business – accessible and easy to use"

5/5

What do you like best about Paddle?

Paddle is extremely useful for complete payment and tax management, especially for use in my SaaS that operates globally. I use Paddle as a payment provider because it solves a major pain point we would have: accepting various payment methods and multiple currencies worldwide, in addition to collecting sales taxes.

With Paddle, we don't need to deal with the complexity of tax compliance in different countries, as the platform takes care of all that for us. Additionally, it offers a very intuitive dashboard, which makes it easy to track daily subscriptions, received amounts, cancellations, and important metrics. The integration of Paddle into my platform was also extremely quick and easy, in less than a week it was fully ready for use by my users.

I use Paddle every day to manage subscriptions and payments, and the experience has been excellent. It simplifies the delivery of subscriptions and ensures that customers have a fast and secure payment experience. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

It's not something I really dislike, but I believe Paddle could improve by offering customer service in Portuguese to enhance contact in the support chat, and the possibility of accepting payments via Pix. These improvements would be a great differentiator for companies operating in Brazil, making the experience even more practical and accessible for our customers. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

When launching my SaaS, we would face great challenges in managing payments and dealing with tax collection in all the countries where we sell. Additionally, keeping track of subscriptions, cancellations, and metrics would be much more laborious without a centralized platform.

Paddle solves all these problems by taking care of global tax compliance, facilitating payment management, and offering clear and detailed reports. One of the most recent and valuable features is the abandoned cart recovery, which helps to recover users who did not complete the subscription, significantly increasing the chances of conversion. Review collected by and hosted on G2.com.

Meredith G.

Customer Success Manager

Small-Business (50 or fewer emp.)

11/4/2025

"Outstanding Support and Clear Communication Make All the Difference"

4.5/5

What do you like best about Paddle?

Their customer support consistently delivers quick responses and solutions, maintaining a friendly and collaborative tone that I truly value, especially as a customer success manager myself. I also appreciate the clear communication about eligible partners and the rules for payments. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

This isn't an issue for me personally, but my clients have requested the ability to make changes to their subscription even while it is paused. They want to be able to adjust settings so that, when they resume, their current number of users is maintained. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

Paddle has enabled us to offer our clients a self-service option, allowing them to easily manage their plans in Dailybot and remain compliant with their respective country regulations. It also assists us in tracking revenue, receiving notifications about organizations in their grace period so we can identify potential risks, and even processing ad-hoc bills for clients who need more customized plans. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/12/2025

"Effortless Subscription Management and Outstanding Support"

5/5

What do you like best about Paddle?

Paddle makes it extremely easy to manage all of my team's subscriptions in one place. I like being able to look up customers extremely quickly, see relevant transaction details immediately, and make any necessary changes to the subscription with ease (cancelation, refunds, changing client details, etc.). Customer support is prompt and always helpful. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

Very few downsides. On occasion, transactions get tied to a different email address than the one the user used to set up their account, and when that happens it can be hard to find their account or transaction in Paddle. Sometimes, it's inefficient to toggle back and forth between Paddle Classic and Paddle Billing. Review collected by and hosted on G2.com.

Abdullah A.

CEO

Small-Business (50 or fewer emp.)

9/16/2025

"Growing with Paddle has never been easier"

5/5

What do you like best about Paddle?

- Easy testing & setup

- Intuitive design

- Constantly adding new payment methods & features

- Regular quality of life updates to pre-existing features

- Prompt customer support and direct addressing of any issue Review collected by and hosted on G2.com.

What do you dislike about Paddle?

- No support for Saudi local currency conversion for products

- Payment tax is be on the higher end Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

Payment processing. When I was starting up my SaaS project, I had some difficulties with other providers in terms of enrolling, support response time and general integration process. But after signing up with Paddle, it was all a breeze, it was easy to enroll, verify, integrate, test and go live. Already running two businesses with Paddle and I rarely ever ran into any problems. Review collected by and hosted on G2.com.

Antoine D.

Customer support and partnership manager

Small-Business (50 or fewer emp.)

10/24/2025

"Customer Support and Partnerships Manager."

5/5

What do you like best about Paddle?

The simplicity and flexibility of using the platform. It is possible to do everything you want with the APIs. We are currently on Claiss, but the new Billing version really offers a whole new potential to the product. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

As a former Classic customer, I find that the transition to Billing feels like a mountain of changes to make. It really doesn't encourage us to upgrade to Billing. Review collected by and hosted on G2.com.

Nathália L.

Specialist in Payment Systems Management and Integration

Small-Business (50 or fewer emp.)

6/21/2025

"Paddle Solved Most of Our Subscription and Payment Management Issues"

5/5

What do you like best about Paddle?

I really enjoy using Paddle. One of the things I like the most is their Retain system, which helps recover potential customers and encourages them to complete their subscriptions. The integration process with our platform was smooth and straightforward, making it easy to get started. Paddle also offers excellent subscription management features and supports a wide variety of payment methods, which is essential for serving customers globally. On top of that, their support team is highly knowledgeable and genuinely helpful, always providing accurate solutions and guidance whenever needed. Overall, Paddle has made managing payments and subscriptions much easier and more reliable for our business. Review collected by and hosted on G2.com.

What do you dislike about Paddle?

There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

Paddle is solving several important problems for my business, especially around subscription management and payment processing. With Paddle’s automated subscription management, I don’t need to worry about handling things manually. The system automatically notifies me when a customer starts a new subscription, cancels, or when a subscription ends. The Retain feature is also extremely valuable, helping recover abandoned carts and bringing potential customers back to complete their purchase.

Another huge benefit is the ability to accept payments in multiple currencies, making it much easier to sell globally without friction. Additionally, Paddle handles taxes and compliance automatically, allowing me to easily pass taxes to the customer, which simplifies my operations significantly. Overall, Paddle removes the complexity of subscription billing, payments, and taxes, so I can focus more on growing my business. Review collected by and hosted on G2.com.