Paddle Features

Revenue Optimization (4)

At-Risk Customers: Identify customers that are more likely to cancel their subscriptions 32 reviewers of Paddle have provided feedback on this feature.
Offer Optimization: As reported in 31 Paddle reviews. Optimize product offerings and packages to increase customer loyalty
Customer Churn: Based on 31 Paddle reviews. Address customer churn by identifying the causes of cancellations
Revenue Forecasting: Based on 32 Paddle reviews. Estimate future changes in revenues per product type or customer category

Revenue Recognition (1)

Billing and Payments (3)

Payment Terms: Provide multiple payment terms per customer or contract This feature was mentioned in 35 Paddle reviews.
Personalized Billing: As reported in 35 Paddle reviews. Different types of billing such as: recurring, one time changes, based on number of seats or usage
Custom Pricing: Manage customer specific pricing as well as coupons, discounts, and gift plans 37 reviewers of Paddle have provided feedback on this feature.

Billing (4)

Automation: Based on 74 Paddle reviews and verified by the G2 Product R&D team. Ability to create and send invoices automatically at predefined or custom frequencies.
Consolidation: Based on 59 Paddle reviews and verified by the G2 Product R&D team. Consolidate invoices so customers can make one payment for multiple bills.
Adjustments: Based on 62 Paddle reviews and verified by the G2 Product R&D team. Adjust invoices to handle exceptions and correct errors.
Blacklisting: Based on 55 Paddle reviews and verified by the G2 Product R&D team. Allows users to temporarily or permanently block potential fraudsters.

Dunning (3)

Collections: Based on 56 Paddle reviews and verified by the G2 Product R&D team. Assists users in collecting payments for unpaid invoices.
Dispute Management: Based on 60 Paddle reviews and verified by the G2 Product R&D team. Manages disputes regarding billing and payments.
Escalation: Based on 52 Paddle reviews and verified by the G2 Product R&D team. Define escalation processes to suspend service for unpaid invoices.

Performance (3)

Packages: Based on 60 Paddle reviews and verified by the G2 Product R&D team. Track the financial performance of various types of packages.
Discounts: Based on 67 Paddle reviews and verified by the G2 Product R&D team. Identify the impact of special pricing and discounts on revenue.
Plan Changes: Based on 69 Paddle reviews and verified by the G2 Product R&D team. Monitor plan changes such as upgrades and downgrades, or cancellations.

Reporting (1)

Bill Generation (3)

Bill Processing (3)

Integration (6)

Accounting: Based on 48 Paddle reviews. Provide integration with accounting and financial management software
Payments: As reported in 49 Paddle reviews. Integrates with other payments software
ERP: As reported in 41 Paddle reviews. Deliver integrations with accounting modules of ERP systems
Payments: Based on 43 Paddle reviews and verified by the G2 Product R&D team. Integrate with payment processing software and payment gateways.
Accounting: Based on 37 Paddle reviews and verified by the G2 Product R&D team. Integrate with financial management systems such as accounting and ERP.
CRM & Sales: Based on 35 Paddle reviews and verified by the G2 Product R&D team. Integrate with software that manages customers, sales, and marekting.

Order Management (4)

Opportunities: Based on 40 Paddle reviews and verified by the G2 Product R&D team. Manage open opportunities for new or existing customers.
Order History: Based on 47 Paddle reviews and verified by the G2 Product R&D team. Track all open and closed orders by customer, or by product and plan.
Upsell & Cross-sell: Based on 32 Paddle reviews and verified by the G2 Product R&D team. Identify opportunities to upsell and cross sell based on product usage.
Renewals: Based on 42 Paddle reviews and verified by the G2 Product R&D team. Plans can be renewed automatically or manually, when changes are required.

Products & Plans (4)

Packages: Based on 40 Paddle reviews and verified by the G2 Product R&D team. Track the financial performance of various types of packages.
Multi-part Deals: Based on 35 Paddle reviews and verified by the G2 Product R&D team. Create deals that combine multiple products and plans, with differrent pricing
Plan Changes: Based on 46 Paddle reviews and verified by the G2 Product R&D team. Monitor plan changes such as upgrades and downgrades, or cancellations.
Bundles: Based on 37 Paddle reviews and verified by the G2 Product R&D team. Ability to group standard plans and products to create bundles

Pricing (3)

Standard Price: Based on 46 Paddle reviews and verified by the G2 Product R&D team. Assign standard monthly and yearly prices to products, plans, and packages
Discounts: Based on 46 Paddle reviews and verified by the G2 Product R&D team. Define standard and custom discounts that can be applied to one or more products and plans
Optimization: Based on 36 Paddle reviews and verified by the G2 Product R&D team. Analyze pricing data to identify opportunities to improve prices.

Revenue Management (4)

Automation: Based on 41 Paddle reviews and verified by the G2 Product R&D team. Ability to create and send invoices automatically at predefined or custom frequencies.
Consolidation: Based on 35 Paddle reviews and verified by the G2 Product R&D team. Consolidate invoices so customers can make one payment for multiple bills.
Adjustments: Based on 36 Paddle reviews and verified by the G2 Product R&D team. Adjust invoices to handle exceptions and correct errors.
Billing Types: Based on 40 Paddle reviews and verified by the G2 Product R&D team. Provide the option to combine recurring, one-time, and usage based billing

Tracking (6)

Sales Tax: As reported in 53 Paddle reviews. Tracks and applies sales tax rates and rules
VAT: Based on 53 Paddle reviews. Tracks and applies VAT (value added tax) rates and rules
GST: Tracks and applies GST (goods and services tax) rates and rules 50 reviewers of Paddle have provided feedback on this feature.
Exemptions: Tracks and applies tax exemptions for the appropriate products, transactions, or accounts This feature was mentioned in 42 Paddle reviews.
Adjustments: Adjusts sales tax prices for certain products, customers, or occasions where necessary This feature was mentioned in 40 Paddle reviews.
Localization: Applies the appropriate local and federal rules and rates This feature was mentioned in 47 Paddle reviews.

Integrations (1)

Remittance (4)

Returns: Based on 43 Paddle reviews. Automates and manages returns and remittance for different jurisdictions
Notifications: Sends notifications for important tax filing dates 46 reviewers of Paddle have provided feedback on this feature.
Global/Cross Borders: Helps simplify duties and cross-border tariffs, such as estimating import taxes 46 reviewers of Paddle have provided feedback on this feature.
Analytics: Provides insights and analytics to make informed decisions about tax compliance, tax obligations, tax codes, etc. This feature was mentioned in 45 Paddle reviews.

Payment processing - Merchant of Record (6)

Automation: Define and manage automated payment processing, from authorization to settlement 33 reviewers of Paddle have provided feedback on this feature.
Cross Border: Based on 35 Paddle reviews. Support cross border and international payments for B2B
Payment Options: Support credit and debit cards, digital wallets, and local payment options This feature was mentioned in 38 Paddle reviews.
Multi-Currency: Allows users to process payments in multiple currencies This feature was mentioned in 37 Paddle reviews.
Reconciliation: Compare payment transactions with bank statements and financial records 32 reviewers of Paddle have provided feedback on this feature.
Chargeback: Based on 33 Paddle reviews. Handle chargeback disputes effectively to minimize revenue loss

Tax management - Merchant of Record (3)

Automated tax calculation: Calculate various types of taxes such as sales tax, VAT, GST and other applicable taxes This feature was mentioned in 37 Paddle reviews.
Standard compliance: As reported in 35 Paddle reviews. Ensure compliance with numerous tax laws across various jurisdiction
Tax reporting: Based on 31 Paddle reviews. Creates tax reports for authorities according to government and local requirements

Security and Compliance - Merchant of Record (4)

AML-KYC: Based on 28 Paddle reviews. Adopt Know Your Customer (KYC) procedures to comply with Anti-Money Laundering (AML) laws
Secure SLC: Ensure software development lifecycle is compliant with the PCI Secure SLC Standard This feature was mentioned in 29 Paddle reviews.
PCI-DSS: As reported in 31 Paddle reviews. Comply with payment card industry data security standard to ensure secure handling of payment card information
Encryption and tokenization: Based on 33 Paddle reviews. Built-in security to protect payment information in order to prevent fraud and unauthorised transaction

Administration - Merchant of Record (3)

E-commerce Integration: Allow to integrate directly with an e-commerce platform/marketplaces and other retailers websites 34 reviewers of Paddle have provided feedback on this feature.
Reporting & Analytics: Provide features to monitor transactions, revenue, taxes, and other key metrics This feature was mentioned in 35 Paddle reviews.
Customer support: Assist customers with any issues or inquiries related to payment processing, tax management, or compliance This feature was mentioned in 36 Paddle reviews.

Payment failure - Failed Payment Recovery (5)

Failed payment prevention: Validate payment details before processing to reduce failures. 17 reviewers of Paddle have provided feedback on this feature.
Failure Detection: Detects failed payments immediately upon transaction decline. This feature was mentioned in 17 Paddle reviews.
Instant Notifications: As reported in 16 Paddle reviews. Sends alerts to merchants or finance teams on payment failure detection.
Automated Retry: As reported in 17 Paddle reviews. Automatically retries failed payments based on on customizable rules or by analyzing previous failures.
Failure Categorization: Categorize payment failure into different reasons (e.g., insufficient funds, expired cards, payment gateway issues). 16 reviewers of Paddle have provided feedback on this feature.

Customer Communication - Failed Payment Recovery (3)

Email/SMS Alerts: Based on 16 Paddle reviews. Send automated and personalized communication to customers about failed payment.
Customizable Messaging: As reported in 16 Paddle reviews. Provide customizable templates for emails or text messages.
In-app Support: Integrate with in-app notifications, push notifications, or customer service channels for recovery. This feature was mentioned in 15 Paddle reviews.

Advance payment method update - Failed Payment Recovery (3)

Card Expiry: Alert customer's card expiration dates before a failure occurs. This feature was mentioned in 16 Paddle reviews.
Card Account Updater: Based on 16 Paddle reviews. Offer account update services for customers to automatically update expired card with new card details.
Secure Payment Gateway: Ensures compliance with PCI-DSS standards for secure payment processing. This feature was mentioned in 16 Paddle reviews.

Failed payment analytics - Failed Payment Recovery (3)

Agentic AI - Subscription Management (5)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Decision Making: Makes informed choices based on available data and objectives