Order.co Reviews & Product Details

Hi Lindsay! Thank you so much for taking the time to share such a thoughtful and detailed review. We’re thrilled to hear how much value Order.co brings to your retail operations — from reliable delivery to the ease of ordering and tracking spend seamlessly.

Regarding your note about shipping times — while delivery timelines often depend on the specific vendors, you can always work with our team to share any shipping preferences or deadlines. We’ll factor those in when placing your orders to help prioritize speed wherever possible.

Thanks again for being such a valued partner. We’re grateful for the opportunity to support your business and look forward to continuing to make your experience even better!

Thank you for the review! We're thrilled to hear Order.co has made it easier to keep most of your vendors in one place, and that giving each person their own account beats juggling shared logins across separate vendor portals.

On reporting: admins have their own set of reports, and our Analytics Dashboards guide walks through what's available for each role: https://ordercompany.zendesk.com/hc/en-us/articles/12455073828887-Analytics-Dashboards-and-Reports. If there's specific detail you'd like to see that isn't covered there, please reach out to your account manager!

Thank you, Polaris! We're glad product folders and our support team have been helpful and to hear Order.co is saving you time. Thanks for your support and partnership!

Thanks for taking the time to share your feedback — we're so glad we were able to take expense reports and manual ordering off your team's plate, and that you're benefiting from the cashback rewards too!

Thanks for the review! We're glad you're able to get everything you need in one place.

One note on the unavailable items — have you tried setting up Substitution Preferences? Once it's on, a matching substitute is automatically sourced whenever a product is out of stock. Here's a step-by-step guide: https://ordercompany.zendesk.com/hc/en-us/articles/35537845553687-Substitution-Preferences. Hopefully this helps keep your orders moving!

Thank you for the review! We’re glad you’re finding Order.co easy to use! We’ll pass your kind words along to our support team, too.

On pricing: your catalog is set up by your company’s admins, who choose the products, vendors, and price points available to you. If some items feel overpriced, we'd encourage you to let your admin know. We also have an AI sourcing feature, which finds lower prices on the same or comparable items. Your admin can turn it on for your account, and our team is happy to walk them through it.

Thank you, Nick! Glad reordering and centralized accounting have made managing your facility's orders easier.

On getting notified faster: Order.co sends a tracking digest email twice a day with delivery and status updates by location, and you can also subscribe to updates for a specific order right from its order details page (https://ordercompany.zendesk.com/hc/en-us/articles/36157049014807-Subscribe-for-package-tracking-email-updates) — that should get you much closer to the instant heads-up you're looking for instead of checking each item manually. If those aren't showing up on your account, your account manager can get them turned on.

Thank you for the wonderful review! We're glad having everything in one place, and the help finding products you've ordered before, has saved you time and money. Thanks for sharing your experience.

Thank you, Ariel! We're so glad ordering has been easy and delivery quick for your team, and that setup went smoothly. Thanks for the kind words.

Thank you, Shainna! So glad Order.co has been easy to use, and that order history and recommendations have helped with restocking. Just a note on delivery time — that's set by the vendor, not Order.co, but happy to help point you toward faster-shipping options if that'd be useful. Thanks for the 5 stars!