Order.co Reviews & Product Details

Hi Dani! Thank you for sharing such detailed, positive feedback. We’re thrilled to hear that Order.co is helping consolidate ordering, streamline billing and payments, and provide controls and visibility across your large field team. It’s great to know that features like customizations, budgeting, and vendor management are making it easier to manage supplies at scale, while also simplifying training and communication.

We also appreciate your honest feedback on receiving and reporting workflows. Our team continues to focus on improving the user experience in these areas, and it’s great to hear you’ve noticed enhancements in support as well. We’re committed to listening to customer feedback and implementing changes that make the platform even more seamless and user-friendly.

Thanks again for being a valued partner!

Hi Michelle! Thank you for sharing such thoughtful and detailed feedback! We’re thrilled to hear that Order.co is helping centralize and standardize purchasing across your network of clinics, reducing rogue purchases, saving time, and improving visibility into spend. It’s great to know that the platform’s combination of simplicity for frontline staff and strong controls for Finance and Operations is delivering real value.

We also appreciate your notes on reporting, configuration, and catalog usability. I wanted to highlight that our AI Command Center is designed to address exactly these kinds of challenges. With AI-powered insights, reporting and configuration updates can now be simpler and faster, helping teams manage large multi-location operations more efficiently. We’re continuously working to make these improvements as intuitive as possible.

Please don’t hesitate to reach out to our team with product feedback, or even get more involved in shaping future updates — your insights can directly influence the direction of the platform.

Thanks again for sharing your experience and for being part of the Order.co community!

Thank you for the review! We're glad orders are running smoother now that you're not placing them across so many different websites.

In regards to GL coding, I'd recommend reaching out to your account admin. They can update how products are coded, so hopefully you'll have fewer to correct going forward.

Thank you for sharing this, and we're sorry you had this experience — not hearing about a delay until well past the delivery date is a real problem, especially when it comes with mixed messages about backorder, refund, and lost-in-transit. We flagged this with your account manager right away, who should have already reached out directly to get to the bottom of what happened.

Since some time has passed since you posted this, if you're still waiting to hear back or it never got resolved, please let us know and we'll make sure someone follows up right away. It's also worth noting that tracking visibility depends on what our vendors share with us in real time, so gaps here often trace back to vendor updates rather than something we're withholding. In the meantime, Order.co does send a tracking digest email twice a day with delivery updates by location, and you can subscribe to alerts for any specific order from its order details page (https://ordercompany.zendesk.com/hc/en-us/articles/36157049014807-Subscribe-for-package-tracking-email-updates) — worth checking those are turned on for your account too.

We know communication is where this experience fell short, and we're committed to doing better for you and every customer going forward.

Thank you, Derik! We're so glad Order.co makes it easy to manage your team's ordering and set limits, and that it's simplified invoicing and coding for you. We appreciate the kind words and the time you took to share them.

Thank you, Heidi! We're glad being able to order from your desk has kept you more present in the business.

For out-of-stock items with nothing offered in their place, check your Substitution Preference setting in your My Products catalog — switching it to 'When product is unavailable' lets Order.co source a matching substitute automatically: https://ordercompany.zendesk.com/hc/en-us/articles/35537845553687-Substitution-Preferences Hopefully that helps!

Thank you, Randy! We're glad the price matching and out-of-stock adjustments have made ordering smoother for you.

Thank you, Wendy! Glad one-place ordering and clear budget visibility have made things easier for you and your team.

On tracking orders and backorder updates: Order.co sends a tracking digest email twice a day with updates by location, and you can also subscribe to email updates for a specific order from the order details page (https://ordercompany.zendesk.com/hc/en-us/articles/36157049014807-Subscribe-for-package-tracking-email-updates). Worth checking if those are turned on for your account; if not, your account manager can help set that up. Thank you for the feedback!

Thank you! We're glad Order.co has been simple to use for keeping your studio stocked and that setup was easy. In terms of more decor options, that's a topic to bring up with your account admin, since they decide what can be included in the catalog. Hopefully that helps, and thanks for sharing your experience.

Thank you for the helpful feedback! We're glad our team has been helpful with product reviews.

In regards to manually adding products, please be in touch with our team - we can bulk upload products for you. Alternatively, users love our automatic chrome extension - have you given that a try? Learn more about it here: https://ordercompany.zendesk.com/hc/en-us/articles/360053284434-How-do-I-add-the-Order-co-Chrome-Extension

Hopefully those two workarounds will help eliminate the manual upload you've been doing. Thanks for taking the time to share your experience.