Opensend Reviews & Product Details

I really appreciated the customer support from Opensend. It would have been challenging to get it set up without them. The steps to get it onto a platform that doesn't have native Opensend integrations were a bit confusing, and they made it easy. The initial setup of Opensend was also easy. Review collected by and hosted on G2.com.

I wish the follow-up customer service were better. After capturing leads, I'm left wondering, 'what now?' It would be helpful to have a clearer understanding of how to use Opensend's connect and reconnect features with other CRM platforms. Review collected by and hosted on G2.com.

We are able to market to visitors to our site in a meaningful and engaging way. Once we receive an "identity," we can share our welcome series with them and share more about our product. It's simple and easy to use and works as a great funnel to capture visitors who we send to our site from our Google and Meta ads. It seamlessly integrated with Klaviyo, and the dashboard is easy to use. We had a great onboarding team, who made it simple to set up. They've been responsive whenever we have questions or need support. Review collected by and hosted on G2.com.

It's a little higher of a CAC compared to some other channels, but some of that is on us to improve our welcome flows and make the offer more compelling. Review collected by and hosted on G2.com.

I absolutely love Opensend for the substantial success we've experienced, particularly in scaling our triggered flow revenue by nearly 100%. It has proven to be a tremendous investment, offering us an impressive 29X ROAS. The platform excels at helping us reach prospective customers with relevant, timely content, something that is becoming increasingly challenging with traditional campaign messaging. The onboarding process with Opensend was remarkably easy and quick; it was a seamless experience thanks to the excellent onboarding team who were very helpful in setting up our flows. Setting up the Klaviyo integration was a breeze, taking only minutes, which was an added convenience. I am completely satisfied with the service, as reflected in my high likelihood of recommending Opensend, giving it a solid 10 out of 10. Review collected by and hosted on G2.com.

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I have had a fantastic experience with Opensend. Their customer service is outstanding, with team members like Jeffrey and Sergio helping to get us up and running efficiently. The onboarding process was seamless, and their team ensured everything was in place quickly, only delayed due to our IT department's tasks. The seamless integration with Klaviyo enhances the user experience, making it a valuable asset in our marketing toolbox. Moreover, Opensend's reconnect platform is incredibly effective, allowing us to identify and target anonymous users who visit our website, resulting in a higher conversion rate. The ability to target previously unreachable users has significantly increased our revenue. Opensend's tools make it stand out above others, such as Wonderken and retention.com, and have proven to be more effective in our experience. Review collected by and hosted on G2.com.

I wish OpenSend had a larger database of users, as not everyone is currently included in it. While the platform already has a significant breadth, expanding its reach to identify more users would be beneficial. Review collected by and hosted on G2.com.

It was so easy to set up. I did the integration myself without any help from IT. The Opensend team set up the targeting metrics and advised on the email flow. We kicked off with an existing flow, but plan to modify it. Review collected by and hosted on G2.com.

Our overall email deliverability score is taking a hit and has dropped to fair from all of the unsubscribes and spam reports, but we are working with the Opensend team and our email agency on fixing this. Review collected by and hosted on G2.com.

I really appreciate how Opensend helps us capture users visiting our site, making it easier to guide them into our email workflows and lifecycle. The integration with Salesforce is seamless and really boosts our productivity. I love the support from the onboarding team—Umair and his colleagues made setup a breeze by assisting with all integrations, including the tag and Zapier connection, ensuring everything ran smoothly. I find it invaluable that Opensend allows us to contact more potential customers than before by capturing identities (email addresses), which means we can reach a larger audience through our funnels. The competitive pricing of Opensend is another significant factor that sets it apart from other vendors we were considering. The product's ability to capture visitors who haven't converted yet provides excellent value and aligns perfectly with our goals. Review collected by and hosted on G2.com.

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I love how easy it is to set up Opensend. The ability to quickly connect with potential customers who visited our website but left without sharing their contact information is incredibly valuable. Opensend immediately helps us start reaching these prospective customers, which aids in converting more site visitors into actual customers. I appreciate how seamlessly Opensend integrates with other tools we use, like Shopify and Klaviyo, making the entire setup process straightforward and efficient. The support team is excellent, as they quickly helped us correct an issue we faced with Klaviyo integration, ensuring our workflows run smoothly. Review collected by and hosted on G2.com.

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I appreciate Opensend for its excellent communication, as their team is highly responsive via email, making it easy to reach out with any questions and always receiving a timely reply. I love the user interface, which is very readable and straightforward, facilitating an easy integration with ad platforms. The effectiveness of the product stands out because it genuinely works, especially in terms of its churned email collection, which is crucial for maximizing ROI. The initial setup was also very easy, which added to my positive experience with the product. Overall, Opensend has proven to be a great tool with no issues so far. Review collected by and hosted on G2.com.

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They have excellent support and are with you every step of the way. It's super easy to use, implement, and it's become a regular part of our email marketing efforts. It worked so well for us that I added Opensend to another brand that I managed. They instantly onboarded us and even offered a discount on the 2nd brand. Review collected by and hosted on G2.com.

So far there is nothing I dislike. Obviously, they don't control which identities you're getting, and it can sometimes be a mixed bag of opportunities, from very cold to very warm. But in our case, it's paid off tremendously. Review collected by and hosted on G2.com.

I appreciate Opensend's branded remarketing capability, which allows us to engage with anonymous visitors in a professional and non-intrusive manner. The integration with Klaviyo is particularly valuable, as many other identity resolution and remarketing services do not offer seamless branding and integration with email marketing tools. This ensures that our marketing efforts appear cohesive and trustworthy to our audience. Furthermore, the initial setup of Opensend was very easy, making it accessible and straightforward to get started with. The smooth integration and user-friendly setup contribute significantly to its effectiveness in improving our marketing strategy. Review collected by and hosted on G2.com.

I find the pricing of Opensend to be a little high. Review collected by and hosted on G2.com.