I've brought Opensend into two different companies I've worked with and tested them against two of their competitors throughout that time, and they always net out to be the best option on the market for resolving unknown website identities and extending the cookies for abandon flows on known identities.

I like how complete the Opensend dashboard is; it looks very crisp and is easy to follow. I really appreciate the white glove support team because they set up everything and communicate a lot, coming up with insights and ensuring the flows work okay. They're very hands-on. I like that we can track everything pretty accurately on Klaviyo and the Opensend dashboard, and the numbers match. I also like that there are always new things being published on Opensend and that it's very granular, allowing us to choose how many people we want and set conditions, which is something many identity resolution software doesn't provide. That's pretty good. The credit system is straightforward and easy to understand, and you can choose how engaged people need to be. The dashboard makes it really easy to track how lists are performing without having to split every campaign or flow on Klaviyo, saving a lot of time. The initial setup was super easy, done in a couple of hours, with a lot of help from their team. We had to do very minimal work.

I like Opensend because it's super easy to onboard, with a very responsive onboarding team. They respond quickly to any changes in our existing CRM stack, usually within twenty-four hours. This ensures I never have to worry about people getting the wrong messaging. It plays incredibly well with Klaviyo, which adds great value to our workflow. The initial setup was pretty easy and very hands-off. We just connected our CRM accounts, and we were off and running.