Opensend Reviews & Product Details

I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack channel our agency shares with Opensend, so getting support is quick and easy. We also have dedicated reps for each of our Opensend clients. The initial setup was very easy, as we had an Opensend rep walk us through the process. Review collected by and hosted on G2.com.

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Our experience with OpenSend has been excellent from the very beginning. The onboarding process was incredibly smooth, thanks to their efficient and well-organized team. From the outset, they demonstrated a deep understanding of our needs and worked closely with us to ensure everything was set up correctly.

One of the most impressive aspects was how they handled the changes needed in our reconnect flows. Their team took full ownership of the process, implementing all necessary adjustments seamlessly and without disruption. Their technical expertise and responsiveness made what could have been a complex transition feel effortless.

Overall, we’re extremely pleased with both the software and the support we received. OpenSend not only delivers on functionality, but the team behind it truly sets them apart. Highly recommended. Review collected by and hosted on G2.com.

It's worth noting that onboarding did require a significant time commitment. While the process itself was smooth, fitting it into a typical workday proved a bit challenging. Future users should be prepared to carve out a dedicated block of time to ensure all flows are configured properly and nothing is rushed. Review collected by and hosted on G2.com.

Communication is great from everyone on the Opensend team. Implementation was easy and we started seeing extra revenue pick up fairly quickly. Review collected by and hosted on G2.com.

I would like the option to have Opensend qualify emails for us before sending them to our ESP. Otherwise it's a great service. Review collected by and hosted on G2.com.

I appreciate Opensend's attractive pricing compared to other vendors. Their setup process was extremely easy, with their team providing support throughout. They help us capture website leads we might otherwise miss, enhancing our sales opportunities. I find their interactive dashboard and ease of use impressive; once set up, it's very low maintenance. The presence of a dedicated Customer Success Manager is a major plus. Review collected by and hosted on G2.com.

I would like a deeper dive into analytics on the channel page. Review collected by and hosted on G2.com.

I like that I own the email addresses provided to me Review collected by and hosted on G2.com.

It seems like the support team was most interested in making sure I got onboarded. After getting signed up, I feel like the service has been slower and the attention to my questions about improving the quality of email profiles I'm provided has been somewhat lacking. Review collected by and hosted on G2.com.

I like that Opensend provides a service I didn't know existed, which is really helpful for lead generation. The daily email delivery works well, and I value the ability to suppress known contacts. It was also very easy to set up. Review collected by and hosted on G2.com.

Can't think of anything yet Review collected by and hosted on G2.com.

We have seen really great ROI (318% in just 3 weeks!) The whole team is available and willing to help. Great onboarding system. Very pleased. Review collected by and hosted on G2.com.

Nothing so far! The team and platform have been great. Review collected by and hosted on G2.com.

OpenSend has been a fantastic partner from day one. Their team is incredibly responsive, knowledgeable, and easy to work with. The platform is well-established and integrated smoothly with both our website and CRM, which made onboarding a breeze. Pricing is fair and transparent, and overall, the experience has been refreshingly smooth compared to other vendors we've worked with. Review collected by and hosted on G2.com.

Currently, we’re unable to trigger events for existing profiles—which limits some of our retargeting use cases—but we’ve been informed this feature is actively being rolled out. Also, while the reporting dashboard is functional, it would be more valuable with advanced filtering options, especially to exclude certain conversions from skewing performance data. Review collected by and hosted on G2.com.

Switching to Opensend was extremely easy as our team was able to navigate the platform very seamlessly and the interface is very intuitive.

I am most impressed with amazing growth in acquiring new customers in just a few months. The tools provided by Opensend have allowed us to optimize our outreach, and automate processes that resulted in a significant increase in engagement and conversions. Review collected by and hosted on G2.com.

The only think I would say has been a slight challenge is that a few customers complained about receiving marketing emails when they technically did not directly subscribe. However, the Opensend team provided scripts and best practices to address these concerns and there has been very minimal impact to our overall business. Review collected by and hosted on G2.com.

Onboarding was straight forward and we were profitable as soon as we launched. We also got a free trial which helped proved proof of concept. Review collected by and hosted on G2.com.

It is slightly on the pricey side for a basic subscription/ Review collected by and hosted on G2.com.