# Opensend vs Retention.com Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Opensend excels in **customer support** , with users appreciating the quick assistance available through dedicated Slack channels. This level of support contrasts with Retention.com, where users have noted the quality of support as good but not as responsive.
- **Users say** that Opensend's **onboarding process** is straightforward and efficient, allowing agencies to become profitable almost immediately after launch. In comparison, while Retention.com also offers a seamless setup, some users have highlighted that it may not be as intuitive as Opensend's process.
- **Reviewers mention** that Retention.com provides a unique feature for capturing emails from **anonymous website visitors** , which has been described as a game changer for e-commerce businesses. This specific functionality is less emphasized in Opensend's offerings, which focus more on lead generation through email delivery.
- **According to verified reviews** , Opensend's **daily email delivery** and the ability to suppress known contacts are highly valued by users, making it a strong choice for lead generation. Retention.com, while effective in its own right, does not offer the same level of email management features.
- **Users highlight** that Retention.com has been particularly effective with its **reclaim campaigns** , which replicate abandoned cart and checkout scenarios. This feature has garnered positive feedback, although Opensend's overall user satisfaction ratings are higher, indicating a broader appeal.
- **G2 reviewers indicate** that while both products cater primarily to small businesses, Retention.com has a higher percentage of reviews from this segment. However, Opensend's overall user satisfaction and recent activity suggest it may be a more reliable choice for businesses looking for consistent performance.



| | Opensend | Retention.com | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 139 | 122 | 
| **Largest Market Segment** | Small-Business (67.4% of reviews) | Small-Business (87.5% of reviews) | 
| **Entry Level Price** | No pricing available | $0.10 1 lead | 

---
## Top Pros & Cons

### Opensend

Pros:
- Easy Setup (33 reviews)
- Ease of Use (24 reviews)

Cons:
- Lead Quality (3 reviews)
- Expensive (2 reviews)

### Retention.com

Pros:
- Ease of Use (8 reviews)
- Easy Setup (7 reviews)

Cons:
- Lead Quality (3 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | Opensend | Retention.com | 
|---|---|---|
  | **Meets Requirements** | 9.4 (117 reviews) | 9.0 (74 reviews) | 
  | **Ease of Use** | 9.5 (124 reviews) | 9.0 (74 reviews) | 
  | **Ease of Setup** | 9.7 (121 reviews) | 8.5 (44 reviews) | 
  | **Ease of Admin** | 9.7 (65 reviews) | 9.1 (38 reviews) | 
  | **Quality of Support** | 9.8 (117 reviews) | 8.8 (71 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (65 reviews) | 9.3 (38 reviews) | 
  | **Product Direction (% positive)** | 9.6 (115 reviews) | 8.4 (71 reviews) | 

---
## Pricing

### Opensend

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Retention.com

#### Entry-Level Pricing

Plan: Product #1: Grow

Price: $0.10 1 lead

Description: Get valid, deliverable email addresses of your website visitors who left without a form fill.

Key Features:
- Identify up to 40% of site visitors
- Validated, deliverable emails
- Pay only for what you use

[Browse all 2 editions](https://www.g2.com/products/retention-com/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Opensend** | N/A | N/A |
| **Retention.com** | N/A | N/A |

#### Lead Generation

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Opensend** | N/A | N/A |
| **Retention.com** | 6.3/10 | 5 |

#### Text Messaging

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Feature Not Available | 
| **Text Scheduler** | Not enough data | Feature Not Available | 
| **Automatic Replies** | Not enough data | Feature Not Available | 
| **Automatic URL Shortening** | Not enough data | Feature Not Available | 
| **MMS Marketing** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Feature Not Available | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Reporting** | Not enough data | 6.3 (5 reviews) | 
| **Automation** | Not enough data | Feature Not Available | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Feature Not Available | 

#### Agentic AI - SMS Marketing

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Opensend** | 8.3/10 | 18 |
| **Retention.com** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Cross-system Integration** | 8.3 (18 reviews) | Not enough data | 

### Identity Resolution

| Product | Score | Reviews |
|---|---|---|
| **Opensend** | N/A | N/A |
| **Retention.com** | N/A | N/A |

#### Agentic AI - Firewall Software

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Opensend** | N/A | N/A |
| **Retention.com** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Opensend | Retention.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Visitor Identification Software](https://www.g2.com/categories/visitor-identification)


**Unique to Retention.com (4):** [Identity Resolution Software](https://www.g2.com/categories/identity-resolution), [Personalization Software](https://www.g2.com/categories/personalization), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Other Marketing Software](https://www.g2.com/categories/other-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Opensend | Retention.com | 
|---|---|---|
| **Small-Business** | 67.4% | 87.5% | 
| **Mid-Market** | 32.6% | 12.5% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Opensend

- **Marketing and Advertising:** 22.4%
- **Consumer Goods:** 14.4%
- **Apparel & Fashion:** 13.6%
- **Retail:** 13.6%
- **Health, Wellness and Fitness:** 7.2%
- **Food & Beverages:** 6.4%
- **Automotive:** 2.4%
- **Medical Devices:** 2.4%
- **Computer Software:** 1.6%
- **Cosmetics:** 1.6%
- **Other:** 14.4%

#### Retention.com

- **Consumer Goods:** 14.4%
- **Retail:** 11.7%
- **Marketing and Advertising:** 11.7%
- **Health, Wellness and Fitness:** 9.9%
- **Apparel & Fashion:** 7.2%
- **Food & Beverages:** 5.4%
- **Cosmetics:** 3.6%
- **Financial Services:** 3.6%
- **Non-Profit Organization Management:** 3.6%
- **Online Media:** 2.7%
- **Other:** 26.1%

---
## Alternatives

### Alternatives to Opensend

- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4096 reviews)
- [RB2B](https://www.g2.com/products/rb2b/reviews) — 4.5/5 stars (283 reviews)
- [Lead Forensics](https://www.g2.com/products/lead-forensics/reviews) — 4.4/5 stars (1109 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9098 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Leadfeeder](https://www.g2.com/products/dealfront-group-gmbh-leadfeeder/reviews) — 4.3/5 stars (861 reviews)
- [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) — 4.0/5 stars (947 reviews)
- [Clearbit](https://www.g2.com/products/clearbit/reviews) — 4.4/5 stars (633 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)

### Alternatives to Retention.com

- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [Omnisend](https://www.g2.com/products/omnisend/reviews) — 4.6/5 stars (1185 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Listrak](https://www.g2.com/products/listrak/reviews) — 4.5/5 stars (305 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9098 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [Clearbit](https://www.g2.com/products/clearbit/reviews) — 4.4/5 stars (633 reviews)
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — 4.3/5 stars (1432 reviews)
- [Lead Forensics](https://www.g2.com/products/lead-forensics/reviews) — 4.4/5 stars (1109 reviews)
- [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) — 4.0/5 stars (947 reviews)

---
## Top Discussions

### Opensend

No discussions available for this product.

### Retention.com

- Title: [What is GetEmails?](https://www.g2.com/discussions/what-is-getemails) — 1 comment
  > **Top comment:** "Get emails places a pixel on your website and sends you email addresses based on new IP. Their data used to be high quality and then recently they started..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opensend-vs-retention-com)