--- title: Opensend Reviews meta_title: 'Opensend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 142 reviews by the users' company size, role or industry to find out how Opensend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 142 scale: '5' date_modified: '2026-07-13' parent_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # Opensend Reviews **Vendor:** Opensend, Inc. **Category:** [Visitor Identification Software](https://www.g2.com/categories/visitor-identification) **Average Rating:** 4.7/5.0 **Total Reviews:** 142 ## About Opensend Opensend is a SaaS data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels (email, ads, postal) to increase conversions. ## Opensend Pros & Cons **What users like:** - Users appreciate the **easy setup** of Opensend, finding it straightforward and supported by excellent team assistance. (26 reviews) - Users find Opensend highly **user-friendly** , thanks to its seamless onboarding process and easy integration features. (17 reviews) - Users highlight Opensend's **exceptional support and onboarding** , contributing to impressive revenue growth and seamless setup experiences. (13 reviews) - Users value the **easy integrations** with Opensend, enhancing efficiency and streamlining workflows with other tools. (9 reviews) - Users laud Opensend for its **time-saving setup** and seamless integration, significantly boosting customer conversion rates. (9 reviews) - Users commend Opensend for their **exceptional customer support** , enhancing the onboarding experience and usability significantly. (7 reviews) - Users value Opensend for its **effective lead generation** , significantly enhancing engagement and conversion through advanced analytics. (6 reviews) - Efficiency (5 reviews) - Outreach Efficiency (5 reviews) - Easy Implementation (4 reviews) **What users dislike:** - Users feel the **lead quality** from Opensend lacks depth, impacting their ability to engage effectively with potential clients. (2 reviews) - Users find it challenging that Opensend has **contact issues** due to its limitation to US visitors only. (1 reviews) - Users find the **contact limitations** frustrating, wishing for more phone numbers in the leads provided. (1 reviews) - Users struggle to comprehend **ROAS metrics** in Opensend, desiring clearer, non-inflated data on the dashboard. (1 reviews) - Users experienced some **unwanted marketing emails** , though the support team provided effective solutions to mitigate concerns. (1 reviews) - Users feel the pricing of Opensend is **a little high** , though the platform may be a worthwhile investment. (1 reviews) - High Subscription Cost (1 reviews) - Users express frustration over **missing information** and limited control in adjusting customer identification parameters. (1 reviews) - Not Intuitive (1 reviews) - Outdated Information (1 reviews) ## Opensend Reviews ### 1. Great Retention Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Opensend?** Opensend is easy to set up and use. Everything from set up, implementation, and initial support to the UI was great. Integration was a snap, and our contacts were fantastic and a delight to work with. **What do you dislike about Opensend?** We didn't experience any real downsides. The one consideration to make is that this is for US users only. Would love to see international support in the future! **What problems is Opensend solving and how is that benefiting you?** Retargeting/remarketing. ### 2. Working great for lead gen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Opensend?** Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns. Opensend’s interface is user-friendly, making it accessible to team members without extensive technical backgrounds. Our team could quickly adapt and start using the platform’s core features, thanks to intuitive navigation and setup. Customer support has also been a highlight; they are responsive and proactive, making the onboarding experience smooth and offering valuable guidance whenever needed. **What do you dislike about Opensend?** One area for improvement would be additional analytics. Additionally, while the platform is a worthwhile investment and has easily paid for itself, the pricing may seem a bit high. **What problems is Opensend solving and how is that benefiting you?** Transforming anonymous website traffic into actionable leads. Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns. ### 3. Opensend - My New Email Acquisition Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun L. | Ecommerce Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Opensend?** Utilizing Opensend as an additional way to interact with engaged users has been a gamechanger for the brands I manage. Not all active users subscribe to email marketing so utilizing Opensend, building out the flows and absolving the customers into Klaviyo has been a great acquisition strategy. Overall my experience with Opensend has been great! the team is responsive to issues and troubleshooting. The integration is quick and seamless and immediately you see results. **What do you dislike about Opensend?** So far there isn't anything I dislike. It's great value for money and the clients that utilize Opensend have all in the first month made back the money on their retainer! **What problems is Opensend solving and how is that benefiting you?** Opensend has been a gamechanger for the brands I manage, especially when it comes to engaging users who aren't subscribed to our email marketing. By leveraging Opensend, we've built effective flows and smoothly integrated customers into Klaviyo, resulting in a powerful acquisition strategy. ### 4. Seamless Integration and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarrah D. | Emails & SMS Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Opensend?** My experience with Opensend has been awesome. Their team is responsive and supportive and always ready to assist with the initial setup and strategic discussions for our various clients. Their dedication and attentiveness have been a game-changer, enabling us to implement it seamlessly across multiple clients. I highly recommend their services! You can always try their free trial too, before jumping in! **What do you dislike about Opensend?** The platform could benefit from more advanced customization options, a few clients have mentioned this to us. However, I do think they have some exciting updates in the works, so looking forward to that! Additionally, it does take a bit of a learning curve to get those email segmentations right and deciding when and when not to send to certain audiences, but the team is always there to explain and help! **What problems is Opensend solving and how is that benefiting you?** Opensend has solved several key problems for our clients, particularly in identifying and engaging with our client's target audiences that might have subscribed yet, but are engaged and interested in their brand. One of the biggest challenges in email marketing is reaching the right people—those who are genuinely interested in our products. Opensend has enabled our clients who use it to connect with our audiences more effectively. A game-changer for email marketing strategy. ### 5. Turn Anonymous Traffic into Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. | Director of Email & SMS, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Opensend?** Opensend is a powerful tool for boosting revenue by turning anonymous website traffic into actionable leads. With its advanced tracking and data analytics, Opensend identifies visitors who would otherwise remain unknown, allowing you to target them with personalized marketing campaigns. This leads to higher engagement and conversion rates, maximizing your marketing ROI. It's a must-have for businesses looking to capture hidden opportunities and drive more revenue from their existing web traffic. Our clients make more money with Opensend. It's as simple as that. **What do you dislike about Opensend?** Nothing. Their team is helpful, transparent, and great to work with! **What problems is Opensend solving and how is that benefiting you?** All of our clients can benefit from identifying more of the traffic that visits their site. Without Opensend, you're leaving money on the table by not being able to market to a larger percentage of your site traffic. ### 6. Awesome onboarding and great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy D. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Opensend?** I like how easy it is to set up and use. The onboarding took 20 minutes and we started getting contacts in 5 minutes. The platform also has some features that other well known platforms don't even have that just make you life easier. **What do you dislike about Opensend?** The only downside is no native integration with Meta Ads. **What problems is Opensend solving and how is that benefiting you?** List growth and user follow up. ### 7. Leveraging Partnerships for Scalable Growth and Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza Marie S. | Lead Lifecycle Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Opensend?** What I appreciated about working with Opensend is their comprehensive approach to explaining the platform and its functionality. They provided all the necessary details, allowing me to confidently introduce the brands I work with to this new platform. The level of customer service and their thorough responses to optimizations and questions were impressive. Additionally, the platform's integration and setup process was user-friendly and straightforward. We successfully drove new customers to the site, generating additional revenue, and were able to track this within the platform. **What do you dislike about Opensend?** When implementing any new platform that identifies site visitors, it can initially seem concerning. However, having a comprehensive plan to nurture these contacts is crucial. We received excellent resources to support this process. While some best practices may not suit every brand and service, nothing stood out as problematic. Just ensure to monitor early on and adjust the strategy as needed. **What problems is Opensend solving and how is that benefiting you?** We noticed a YoY decline in new sign-ups, so we tested new email captures and optimizations. Seeking alternative solutions to attract more visitors and increase brand awareness, we turned to Opensend. This allowed us to drive new visitors to the site and generate additional revenue. Once new visitors are captured and added to your ESP, it's crucial to implement a strategy to nurture these audiences differently than usual across your Flows and Campaigns. ### 8. Game Changer For Any Webstore **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Opensend?** Capturing leads has become one of the biggest obstacles for ecommerce businesses over the last few years. With metas ever changing alograthim its harder then ever to reach new customers. Ad costs are rising so aqcuistion has gotten quite expensive. With opensend you can capture and retarget clients you already know are highly convertable as they are already on your website!! This is by far the best and least expsensive lead capture tool you can use. **What do you dislike about Opensend?** I haven't really had any downsides in the 2 months we've been using it. Just gaining tons of new leads every day for less than a cup of coffee **What problems is Opensend solving and how is that benefiting you?** Its solving the problem of finding new customers. With opensend you can capture and retarget highly convertible leads for less than a cup of coffee ### 9. Exceeded ROAS targets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Opensend?** Seemless onboarding. The ongoing support is excellent with periodic reviews to optimize. ROAS exceeded our expectations, and now we are looking into how to scale faster than planned. Highly recommended for all ecommerce marketing leaders. **What do you dislike about Opensend?** Nothing so far. OpenSend is at the top of my digital marketing stack in terms of delivering on a promise. **What problems is Opensend solving and how is that benefiting you?** Engaging with website visitors that otherwise would be lost. ### 10. "A game changer for our business" **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne D. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Opensend?** We are loving Opensend, and the aside from the results that speak for themselves, the best part is their team. They are extremely knowledgeable, capable, and made the installation process a breeze. **What do you dislike about Opensend?** The only thing I "dislike" is the inability for us to make certain customizations on our own in the backend, however, this is where their team comes in and works with us to help us out. Plus they are continually updating and innovating on current and new offers and tools so really no complaints. **What problems is Opensend solving and how is that benefiting you?** We had been looking for new ways to both capture and engage our high-intent, but anonymous, customers that were just sitting on our site when we found Opensend and decided to test it out. Now we are getting over 150 high quality leads a day added to our email list. It was eye opening how much revenue was sitting untapped on our site. ### 11. A huge fan of Opensend **Rating:** 5.0/5.0 stars **Reviewed by:** Michael U. | AVP Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Opensend?** As a head of growth at a digital marketing agency, Opensend is a one of a kind platform that has enabled us to unlock new areas of scale for the brands that we work with. From sales to service, the customer experience is 10/10, and the tech itself is revolutionary, easy to use, and drives incremental revenue that is easy to track. We are all about profitability for the referrals we make and the tech we use, and Opensend has continued to hit the mark time and time again. **What do you dislike about Opensend?** I do not see any downsides to using Opensend - I have spoken to other players in the space and Opensend has the best features and pricing of all. **What problems is Opensend solving and how is that benefiting you?** It helps us grow our email lists, and then we build custom email flows that help us capitalize on these users. It's all about the incremental revenue and ROI and we can show it time and time again. ### 12. Game Changing Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Cara H. | Enterprise Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Opensend?** The most helpful aspect of Opensend is its ability to capture high-quality, anonymous site visitors' information—like email addresses, physical addresses, and device data—and then retarget them across multiple channels. This seamless integration helps maximize engagement, conversion rates, and revenue without requiring significant extra effort from the marketing team. The opensend team is always available to asisst and the product itself is easy to use. **What do you dislike about Opensend?** I genuinely have no notes. Keep it up opensend! **What problems is Opensend solving and how is that benefiting you?** Opensend solves several key problems for businesses, particularly in capturing lost potential customers. Many visitors leave a website without taking any action, but Opensend captures their data anonymously, allowing businesses to re-engage them through personalized email, ads, and even postal mail. Traditional retargeting methods can often be inefficient and costly, but Opensend addresses this by automating retargeting across multiple channels, improving conversion rates and reducing wasted ad spend. Additionally, it simplifies fragmented marketing efforts by centralizing campaigns across digital and physical touchpoints, making it easier to track performance and optimize strategies. ### 13. Get More People in Your Flows! **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary W. | Enterprise Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Opensend?** I recommend Opensend to both my DTC and B2B clients at GR0, as there are great use cases for each industry. Ultimately the ability to see who is visiting the site, being able to engage with them, and boost revenue, is a true win-win. Our clients are making more money with the same amount of visitors - not having to spend more on ads! Their implementation and support team is great to work with as well. **What do you dislike about Opensend?** No dislikes here! Everyone is fantastic to work with and their free trial will convince you in a few days! **What problems is Opensend solving and how is that benefiting you?** Helping my clients turn anonymous site visitors they would not be able to engage with, into revenue. ### 14. Easy to onboard, high quality email addresses **Rating:** 5.0/5.0 stars **Reviewed by:** Libie M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Opensend?** The email addresses Opensend provides are high quality and less likely to report as spam/unsubscribe than email addresses from competitor platforms. onboarding is super easy **What do you dislike about Opensend?** in platform overattributes revenue from Opensend email addresses, make sure to cross reference in Klaviyo **What problems is Opensend solving and how is that benefiting you?** Opensend collects email addresses of indivudals who visit our site but do not subscribe to our newsletter ### 15. Opensend is a Gamechanger for eCommerce Brands! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Head of Brand Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Opensend?** The Lead Generation with Opensend has allowed us to capture medium to high intent leads with improved efficiency. We have more than doubled our Mailing List since implementing Opensend. Highly recommend this solution for businesses that utilize email marketing to engage with customers. The onboarding & support team at Opensend are a pleasure to deal with. Always responsive, proactive in providing guidance on result improvements, new feature implementations and general questions. Overall, fully satisfied with the product and service provided by the Opensend Team! **What do you dislike about Opensend?** We've been working with Opensend for over 6 months now, with no major cons. Looking forward to implementing new features such as Email Revive and Postal in the coming days. **What problems is Opensend solving and how is that benefiting you?** Opensend is an integral part of f Lead Generation efforts and capturing and nurturing medium to high intent visitors on our store. ### 16. Opensend has helped our brands generate over $100k+ in revenue in just the last 6 months. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Opensend?** Opensend is an incredible tool to help identify people from your website that you normally wouldn't be able to capture, it has helped generate a large amount of revenue from people who are browsing and turn that into customers. I like how easy and smooth it is to setup and how the dashboards work. Highly recommend! **What do you dislike about Opensend?** There's really not anything I can think of. **What problems is Opensend solving and how is that benefiting you?** Solving the ability to capture website visitors and turn them into customers. ### 17. Great way to generate revenue for our job board **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Opensend?** It was nice that we could take site visitors that we knew were interested in finding a job on our job board, and send them job alerts for jobs relevent to the one they clicked on. When we took a lookalike audience of matched emails and ran our same ad on that lookalike audience, we were able to boost the match rates to 36%. The support from opensend staff was wonderful they were willing to discuss with us how we can warm up email sending for our email sending campaigns. **What do you dislike about Opensend?** The one thing i did not like about open send is we could not filter matched emails by the pages they had visited. It would have been nice if we could filter the emails by what pages they visited so that we can get emails that clicked on a job post and retarget those users specifically with emails more frequently. **What problems is Opensend solving and how is that benefiting you?** Opensend made it so we can easily identify the email addresses of users who visited our website. This allows us to send job alerts to the emails that visited our site and generate additional revenue that way. ### 18. Great tool for increasing revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina J. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Opensend?** The platform is intuitive and easy to use. Their customer service is outstanding and always encourages us to make the best use of the platform. We have previously used competitors' platforms, and the difference is significant. The Klaviyo integration has been very useful for us. **What do you dislike about Opensend?** The only thing to take into account is that you should have a good strategy for approaching those leads. Opensend helps with this through the many guides they provide, so it works and doesn't affect the spam metrics. **What problems is Opensend solving and how is that benefiting you?** To identify visitors who don't leave their email addresses, Opensend captures a lot of traffic, helping us send more emails and generate more sales. Also, we are doing retargeting via the FB integration. ### 19. Opensend's Customer Identity Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Felix S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Opensend?** Our company has liked that Opensend provides insight into the identities of our website visitors even if they don't make a purchase. This information proves valuable, in targeting customers through marketing strategies.The platform excels in gathering email addresses compared to other methods. This accelerates the growth of our businesses' email databases for customer engagement. Also it's convenient that Opensend seamlessly integrates with existing CRM and ESP tools. This eliminates the need for us to switch systems simplifying the implementation process.Lastly, a great feature is that Opensend ensures it distinguishes visitors from bots ensuring data accuracy and high quality leads. **What do you dislike about Opensend?** Although Opensend provides email addresses and basic identifiers, it would be more helpful if it offered more detailed information about visitors. More comprehensive data could improve marketing efforts and lead nurturing. **What problems is Opensend solving and how is that benefiting you?** One of the biggest issues it tackles is not knowing much about our visitors, especially those who leave without buying anything. With Opensend, we can see who these visitors are, their preferences, and what they’re looking at on our site. This helps us understand them better. Opensend helps us not miss out on potential customers. It captures email addresses and integrates with our existing tools, making it easier to follow up with these visitors and turn them into buyers. Without good data on our visitors, it’s hard to market effectively. Opensend gives us email addresses and basic info, which lets us create more personalized and targeted marketing campaigns. This has really helped increase our engagement and conversion rates. Lastly, Opensend captures emails at a much higher rate than we used to get. This means we can retarget potential customers through email, which works much better than ads. It’s been great for maximizing our conversion opportunities. ### 20. A must-have for every growing ecommerce brand **Rating:** 5.0/5.0 stars **Reviewed by:** Kerri M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Opensend?** Opensend as a program is the best email recovery tool out there. The quality of leads, capabilities of platform such as meta/google integration, and their direct mail feature make this tool lightyears better than any other out there. On top of that setup is almost instantaneous, and their team is very responsive if any help is needed. **What do you dislike about Opensend?** There's nothing I dislike. Only cons people might have is price but the ROI makes that a moot point. **What problems is Opensend solving and how is that benefiting you?** We're an email marketing agency, so opensend pours fuel on everything else we're already doing for our ecom brands. We're able to reach more users and ultimately convert more people. ### 21. OpenSend is the Key to Growth! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Opensend?** OpenSend has exceeded my expectations—their team is amazing, always willing to go the extra mile for us. From setup through our ongoing partnerships, they’ve provided support, strategy, and advice. Our partners have experienced list growth, higher conversions, and notable revenue increases. OpenSend is a game-changer for any agency and its partners. If you're looking to build a community, grow it, and generate revenue, OpenSend is the best email setup out there. Five stars and highly recommended! **What do you dislike about Opensend?** I do not have anything BAD to say about OpenSend. Everything is 100% aliged with what was promissed in deliverbles. **What problems is Opensend solving and how is that benefiting you?** Higer email conversions, growing email list size! ### 22. Opensend has revolutionized how we connect with users **Rating:** 4.5/5.0 stars **Reviewed by:** Harmony C. | Director of Brand, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Opensend?** Opensend was extremely easy to integrate into our tech stack. We were able to see results as soon as we implemented Opensend. The customer support is exceptional. **What do you dislike about Opensend?** At first, it seems cost-prohibitive but we were able to see returns quite soon after implementing. **What problems is Opensend solving and how is that benefiting you?** Opensend helps us capture our aligned audience that might not be taking the step to subscribe into our email flows natively. We've been able to learn a lot more about our customers and connect with them. ### 23. Essential Tool for Capturing Anonymous Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan H. | VP Of eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Opensend?** User-Friendly Interface: The platform is intuitive and easy to navigate, making it accessible for all team members. Efficient Onboarding: The setup process was smooth, and the support team was there to guide us every step of the way. Anonymous Visitor Identification: OpenSend’s ability to identify and re-engage anonymous visitors has been a game-changer. We can now connect with potential customers who would otherwise have slipped through the cracks. Robust Analytics: The detailed insights and analytics provided by OpenSend have allowed us to refine our marketing strategies and improve our overall performance. Excellent Customer Support: The OpenSend team is always responsive and proactive in providing guidance and answering any questions we have. **What do you dislike about Opensend?** We wish we knew the secret recipe for how they do it! The effectiveness and efficiency of OpenSend sometimes feel like magic, and it would be amazing to understand all the intricate details behind their technology. **What problems is Opensend solving and how is that benefiting you?** Capturing Anonymous Visitors: One of the biggest challenges we faced was losing potential leads who visited our site but did not sign up. OpenSend effectively captures these visitors, allowing us to re-engage them through targeted remarketing campaigns. Streamlining Remarketing Efforts: Managing and executing remarketing campaigns can be complex and time-consuming. OpenSend simplifies this process with its automated and easy-to-use features, saving us valuable time and resources. Improving Engagement Rates: By providing us with the tools to personalize our outreach, OpenSend has helped us significantly improve our engagement rates. We can now deliver tailored messages that resonate with our audience, leading to higher conversion rates. Enhancing Marketing Strategy: The insights and analytics provided by OpenSend have been invaluable. We can now make data-driven decisions to optimize our marketing strategies and achieve better results. ### 24. Great ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro R. | Sr. Growth Marketing and Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Opensend?** Opensend has enabled us to uncover leads we weren't aware of, prompting us to refine our approach to lead gen. The setup is super simple; We shared it with our DTC clients who started seeing results almost immediately. We have multiple clients using the software now and one of them (eComm brand) is getting over 100 new sales a day and a 20x return on their investment. If you're seeking a game-changing investment to propel your business and enhance your lead gen strategy, we highly recommend Opensend! **What do you dislike about Opensend?** The A/B testing functionality is currently missing, but I expect it to be added soon. **What problems is Opensend solving and how is that benefiting you?** Opensend enables us to easily identify the email addresses of high-intent users who visit our website. This allows us to improve our lead gen efforts and helps our eCommerce clients significantly increase their revenue through email by running hyper-targeted retargeting campaigns. ### 25. Opensend is awesome for Re-engagement purposes! **Rating:** 5.0/5.0 stars **Reviewed by:** Novel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Opensend?** Opencare operates an online marketplace and we service our users through a mobile web experience. Through all of our paid marketing, we get a ton of site visotors that churn before starting the survey. Unfortunately, our lifecycle marketing only caters to users that have signed up on the platform, so the solution Opensend provides really helps us bridge the gap in being able to re-engage these lapsed users (who we would not be able to retarget otherwise). It was very easy to integrate into our current workflow and our AM team is super helpful! Thanks Danny, Kurt and the Opensend team! **What do you dislike about Opensend?** The service is only availabl in the US market, whereas ~50% of our current site traffic is from Canada. **What problems is Opensend solving and how is that benefiting you?** Being able to identify site visitors that do not sign up on our platform and being able to run remarketing campaigns. ### 26. Anonymous tracking that’s actually reputable **Rating:** 5.0/5.0 stars **Reviewed by:** Maya J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Opensend?** To be honest I was hyper critical of this tech when it first was introduced to me. And with most of the other platforms providing anonymous visitor tracking, I still am. Opensend has done the impossible and won me over. With a level of transparency and supportive team that’s hard to find with most partners. I’m excited to keep introducing them to merchants I work with! **What do you dislike about Opensend?** No downsides that I've experienced! They've always been super communicative. **What problems is Opensend solving and how is that benefiting you?** Bringing more customers into the funnel that ordinarily wouldn't have been tracked! ### 27. Great platform and even better service! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea F. | Enterprise Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Opensend?** I love the ease and accessibility of Opensend. It's incredibly easy to use and maneauver. There are so many use cases that would dramatically impact our clients. The more and more I discuss Opensend with clients we unveil more ways for it to be used to increase ROI. The customer service and people I've engaged with from Opensend have been supportive and reliable. **What do you dislike about Opensend?** More industry recognition for clients to be aware of the platform and the ways it can benefit their business. **What problems is Opensend solving and how is that benefiting you?** Allowing brands and clients to engage with more audiences that show promising interest and results. Opening up a new level in terms of depth of knowledge for our brands has been great. We're learning more and more about the customer and who's buying ### 28. Great boost for our email marketing clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Client Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Opensend?** Opensend has been great at converting anonymous site visitors into active customers, with a smooth integration into Klaviyo that makes it easy to implement. We’ve seen noticeable revenue growth for our clients, and the Opensend team has been incredibly supportive throughout, offering clear guidance and prompt responses that ensure a successful setup. **What do you dislike about Opensend?** No drawbacks to note. Their team’s setup guidance is straightforward—just follow it, and you’ll get great results. **What problems is Opensend solving and how is that benefiting you?** We use Opensend to enhance our email marketing strategy by converting anonymous website visitors into engaged subscribers, helping our clients expand their reach and boost conversions. ### 29. Wildly innovative product **Rating:** 5.0/5.0 stars **Reviewed by:** Seth T. | Associate Director SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Opensend?** OpenSend is a revolutionary product that excels in capturing anonymous website visitors, turning them into valuable leads for targeted email marketing. It's able to boost ROI by harnessing otherwise unseen visitors and allowing your site to do more with your web traffic. OpenSend's commitment to innovation makes it an indispensable tool for businesses seeking to optimize their digital marketing efforts. **What do you dislike about Opensend?** I can't think of anything I'm dissatisfied with at the moment. **What problems is Opensend solving and how is that benefiting you?** How to better harness and act on web traffic. ### 30. A Game-Changing Solution for Growing Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe S. | Content Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Opensend?** Opensend offers a comprehensive solution for businesses looking to enhance their website visitor identification efforts. With powerful features like real-time tracking, data enrichment, and seamless CRM integration, Opensend helps turn anonymous website visitors into qualified leads. This is a truly game-changing piece of software for any business looking to expand their reach. **What do you dislike about Opensend?** Truly nothing. Their team is quick to offer solutions and is all about transparency. **What problems is Opensend solving and how is that benefiting you?** Identifying potential customers and increasing reach across the board. ### 31. Best Email Acquisition Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica M. | Digital Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Opensend?** It's super easy to use and the setup was a breeze. It's great being able to collect potential customer data from people who visit our site and are able to target them through email & social marketing. Also being able to see where the potential customers data was captured on our website helps us filter who we are trying to target. Their customer success/support team are also extremely communicative and are always there if you need any help **What do you dislike about Opensend?** If we could filter by URL on the opensend website that would be incredible but no complaints. It's been great! **What problems is Opensend solving and how is that benefiting you?** Being able to capture potential customer data and target them in campaigns ### 32. Getting started with Opensend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Opensend?** My favorite thing about Opensend currently is my account reps attention to my business needs. He keeps my schedule updated with our calls, important timeline notices, and he is very upfront about my account's needs. He's very patient and will answer my questions about availble integration options and how they can help my contact list grow. I look forward to our calls because I know he's going to make my life less complicated. **What do you dislike about Opensend?** I wish there were more integration options. I want to be able to see where my traffic is coming from. Integrations I'd like to see happen are for social media platforms like TikTok and Instagram. **What problems is Opensend solving and how is that benefiting you?** Currently we do not have any problems to solve. We are in the review current setup and planning for growth stages currently. ### 33. A MUST for Ecom Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica A. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Opensend?** It is a super user-friendly dashboard. Reporting is easy to manage and report on. The brands that I have onboarded to the integration have all seens 5-10x ROI and I will continue to refer Opensend to those that are interested in a boost! The implementation process has been a breeze each time, and the account reps are always quick to repsond to any questions that may come up. We've been consistent customers for a few months now and will continue to be! **What do you dislike about Opensend?** I have not experienced any downsides in the last few months of use. **What problems is Opensend solving and how is that benefiting you?** We initially decided to integrate Opensend to our brands that were struggling with list growth, relying on their site popups alone. Opensend not only has increased their list growth but in turn their revenue from the vistors identified. ### 34. Incredibly fast and easy way to grow your outreach list! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Opensend?** From the start, the opensend team has been great to us. The customer service has been top notch and the program itself has grown our newsletter and sms list by over 30% (in just 6 months). Not only do we use this for our brand but we have a number of brands under us that we have now reccomended this to. This is hands down my top reccomndeation for companies looking to capture more website visitors. **What do you dislike about Opensend?** I have yet to find something I dislike.. **What problems is Opensend solving and how is that benefiting you?** We have always driven a large amount of traffic to our website but had a rough time converting them to buyers. This allows us to grab their contact info and retarget through email or SMS. ### 35. High-quality leads daily **Rating:** 5.0/5.0 stars **Reviewed by:** Bree L. | Campaign Manager, SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Opensend?** Opensend has transformed how we capture leads and personalize our outreach. Its seamless integration with our email marketing platform allowed us to get started quickly and efficiently. **What do you dislike about Opensend?** No issues so far! We're adding high-quality leads to our email list every day, and their support team has been super helpful. **What problems is Opensend solving and how is that benefiting you?** Identifying website visitors interested in our brand that I otherwise wouldn't be able to contact. ### 36. Highly recommend. Great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim U. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Opensend?** Opensend has transformed our marketing efforts at 4Knines, delivering a high ROI within 45 days and generating additional sales in a very short timeframe. The platform's seamless integration with Shopify and Klaviyo made setup easy, while its innovative email capture capabilities have boosted our engagement metrics. We are continuing to see positive results after 3 months of use. We highly recommend Opensend to any e-commerce business looking for a reliable and impactful marketing solution. **What do you dislike about Opensend?** At this point I do not have anything to share. **What problems is Opensend solving and how is that benefiting you?** Scaling sales ### 37. Great product, great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Alleca K. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Opensend?** Opensend has been great for our business. We're able to get email addresses of people who have visited our website, even if they didn't fill out our lead form. We've been able to successfully convert the leads into paying customers! **What do you dislike about Opensend?** Everything about Opensend has been great! **What problems is Opensend solving and how is that benefiting you?** Providing us with names and emails of people who visited our site that didn't fill out our lead form. ### 38. Great tool for email list and revenue growth. **Rating:** 4.0/5.0 stars **Reviewed by:** Ashton C. | Ecommerce and Account Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Opensend?** Opensend is very effective in matching visitors on my site. Which then we can email and convert into customers. I've been really happy with the effectiveness and accuracy of the matches. **What do you dislike about Opensend?** They have a robust reporting section, but I'm still trying to understand and measure direct revenue. **What problems is Opensend solving and how is that benefiting you?** We are able to recover anonymous visitors to our site and convert them to customers through email. ### 39. Generates a lot of new leads **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy R. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Opensend?** It does generate a lot of new contacts for our shop, and is very easy to set up and use. It also provides digestable analytics. The team members we have worked with have been prompt to respond and courteous. **What do you dislike about Opensend?** We had a few issues with account billing set up, however the team was quick to respond and remedy. **What problems is Opensend solving and how is that benefiting you?** It is helping us grow our contact list for targeted email campaign sales and welcoming potential new customers to our brand. ### 40. A must have in your tech stack! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Head of Growth, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Opensend?** Very easy to install and go live, the team is great and are extremely helpful. Quality of subscribers is better than previous alternatives we've used. **What do you dislike about Opensend?** Inability to change parameters of identification myseld, though I understand why they'd prefer to let the team do it. **What problems is Opensend solving and how is that benefiting you?** We weren't getting that many signups and didn't have as much insight into the visitors that came to our website that didn't convert. Now we are able to market to more people throughout the funnel. ### 41. High-quality leads **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Opensend?** We switched from Retention.com to Opensend, as the majority of our spam complaints were coming from Retention.com. We've been really happy with the performance we've seen since switching to Opensend. We're tracking last click attribution with email, and have continously seen anon leads converting on our Opensend Welcome Flow. It was also a seamless process to onboard with them. A great team! **What do you dislike about Opensend?** I don't have any downsides to Opensend! It's been a great experience with their platform and their team so far. **What problems is Opensend solving and how is that benefiting you?** High spam rates within Klaviyo. We switched to Opensend so we could collect higher quality leads, who were more adpt to convert instead of marking as spam. ### 42. Easy set up, and watch the sales roll in **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Opensend?** Opensend works perfectly with our Shopify and Klaviyo integrations, it genuinely brings in sales we would have otherwise lost. It was easy to set up. We tracked performance in an A|B test at 10x return on spend, which is probably the most efficient advertising channels we have. The team at Opensend is highly responsive and geniunely interested in engaging with their customers, they're also coming up with innovative solutions that build off of their core technology. **What do you dislike about Opensend?** I wish A|B testing was built into the product to try different configurations and optimize settings. **What problems is Opensend solving and how is that benefiting you?** Helped us get our brand in front of users who visited our site who we are not able to identify. ### 43. Great way to get remarketing control away from social media empires **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Opensend?** It's nice to be able to build the email list consistently. Customer service has been good and responsive as well, which is nice. **What do you dislike about Opensend?** I haven't seen too much I don't like. The quality of the email gains is hard to judge, but that might be more of a problem of our email servicer. **What problems is Opensend solving and how is that benefiting you?** Gaining new emails was getting harder and harder. Using Opensend we're able to get new users, and the usubscribe rate hasn't kicked up much. ### 44. Invaluable Tool For Extra Revenue and Captured Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Client Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Opensend?** Opensend has proven to be exceptionally effective in generating additional revenue for our clients. Many of our clients are now earning up to $25,000 more per month after subscribing to the service. We are seeing ROI's reach as high as 18X. Amazing customer support as well. **What do you dislike about Opensend?** No downsides to using Opensend as lond as you follow their best-practices to keep deliverability scores steady. **What problems is Opensend solving and how is that benefiting you?** Opensend enables our clients to capture email addresses that would have otherwise been missed. These emails can then be utilized in targeted campaigns and retargeting ads to recover potential lost revenue. This service not only expands our email list but also generates additional revenue, among other benefits. ### 45. A valuable tool in our acquisition approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Opensend?** Onboarding and integration was very smooth and easy. The Opensend team helped me understand how their platform worked and ensured I was successfully on-boarded and able to take full advantage of the trial. **What do you dislike about Opensend?** Nothing specifically. Some analytics and features could be a bit more robust. **What problems is Opensend solving and how is that benefiting you?** Expanding our audience to find and target the right prospective customers, and generate more revenue. ### 46. Solid platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Opensend?** High quality visitors identified, especially compared to other services **What do you dislike about Opensend?** Nothing in particular yet, seems like a great tool **What problems is Opensend solving and how is that benefiting you?** Identity resolution ### 47. Easy to setup and onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Opensend?** Alix was great at onboarding us to Opensend. We are able to reach much more of our customers using Opensend great identity resolution. We look forward in continue to use Opensend to grow our business. **What do you dislike about Opensend?** The downside is not having as much control over how we target in identity the customers. However, we trust Opensend in providing us with providing our most engaged users. **What problems is Opensend solving and how is that benefiting you?** Opensend is helping us retarget customers that may not understand as much of our products and services. We offer very custom products that are made in the USA so reaching the customer to tell our story helps us engage and increase our sales. ### 48. Great service and support! **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle T. | Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Opensend?** OpenSend's support team is top-notch. From pre-sale to onboarding, everyone made sure that we had a successful implementation. **What do you dislike about Opensend?** It would be nice to be able to have more control over the definitions for emails passed into your email marketing platform. **What problems is Opensend solving and how is that benefiting you?** Opensend helps identify anonymous website visitors and empowers us to market to them through flows and ongoing email campaigns. ### 49. Love Opensend! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Senior Enterprise Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Opensend?** Implementation is super easy, and the Opensend team is very friendly and helpful. We have seen amazing performance from this tool as well. This is very much worth your time! **What do you dislike about Opensend?** Nothing! I have had no bad experiences with the Opensend team so far. **What problems is Opensend solving and how is that benefiting you?** Opensend allows us to identify and convert every single engaged visitor on our site, which opens up the door for retargeting in email and paid media campaigns! Expanding our reach allows us to make more money at the end of the day. ### 50. Solving a big problem. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Opensend?** I like that open send can capture my visitors email that has not signed up to our newsletter and allows us to retarget them via email with the option of subscribing. This is a huge help especially when you have thousands of vistors, but not thousands of contacts! **What do you dislike about Opensend?** I don't have any dislikes about this app for now. We have been using it for about two months and everything seems to be running smoothly. **What problems is Opensend solving and how is that benefiting you?** We have had over 250,000 yearly visitors but our email list was only 20K... Opensend helped us double that in just a few months. - [View Opensend pricing details and edition comparison](https://www.g2.com/products/opensend/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+06%3A06%3A01+-0500&secure%5Bsession_id%5D=4f1930f2-cc55-4f29-94ec-c2c4e5db221b&secure%5Btoken%5D=8edbf4a2790555f88aef6a99117db9e1c7e99cb51927ae2c6bb05020533981ab&format=llm_user) ## Opensend Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Opensend Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Agentic AI - Visitor Identification** - Cross-system Integration ## Top Opensend Alternatives - [Retention.com](https://www.g2.com/products/retention-com/reviews) - 4.5/5.0 (121 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews) - [RB2B](https://www.g2.com/products/rb2b/reviews) - 4.5/5.0 (283 reviews)