--- title: Opensend Reviews meta_title: 'Opensend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how Opensend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 140 scale: '5' date_modified: '2026-06-24' parent_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # Opensend Reviews **Vendor:** Opensend, Inc. **Category:** [Visitor Identification Software](https://www.g2.com/categories/visitor-identification) **Average Rating:** 4.7/5.0 **Total Reviews:** 140 ## About Opensend Opensend is a SaaS data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels (email, ads, postal) to increase conversions. ## Opensend Pros & Cons **What users like:** - Users love the **easy setup** of Opensend, with quick integration and strong support ensuring a smooth experience. (33 reviews) - Users highlight the **ease of use** of Opensend, praising its straightforward setup and low maintenance requirements. (24 reviews) - Users praise Opensend's **excellent customer support** , appreciating their responsiveness and assistance throughout the onboarding process. (18 reviews) - Users value the **helpful support team** at Opensend, ensuring quick assistance and smooth onboarding processes. (17 reviews) - Users highlight the **easy integrations** with Opensend, facilitating quick setup and efficient marketing enhancements. (14 reviews) - Users value Opensend for its **effective lead generation** , significantly enhancing engagement and conversion through advanced analytics. (11 reviews) - Time-saving (10 reviews) - Easy Implementation (9 reviews) - Efficiency (8 reviews) - Outreach Efficiency (7 reviews) **What users dislike:** - Users express concerns about **lead quality** due to limited email profiles and insufficient support for improvement. (3 reviews) - Users feel that the **pricing of Opensend is a bit high** , which could limit accessibility for some potential users. (2 reviews) - Users note the **contact issues** due to Opensend being limited to US visitors only. (1 reviews) - Users feel limited by the **restricted number of phone numbers** included in leads, impacting their outreach efforts. (1 reviews) - Users struggle with **dashboard issues** in Opensend, particularly in understanding and displaying accurate ROAS data. (1 reviews) - Email Management (1 reviews) - High Subscription Cost (1 reviews) - Users express frustration over **missing information** and limited control in adjusting customer identification parameters. (1 reviews) - Not Intuitive (1 reviews) - Outdated Information (1 reviews) ## Opensend Reviews ### 1. Best-in-Market for Resolving Unknown Website Visitors and Boosting Email Subscribers **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah H. | Lifecycle & Retention Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Opensend?** I've brought Opensend into two different companies I've worked with and tested them against two of their competitors throughout that time, and they always net out to be the best option on the market for resolving unknown website identities and extending the cookies for abandon flows on known identities. **What do you dislike about Opensend?** All platforms seem to struggle with this, but I wish there was stricter attribution metrics on the Opensend dashboard. When reporting on revenue generated from Opensend, the numbers are definitely elevated. But regardless, the Opensend Connect and Reconnect tools bring us more subscribers and revenue than we would have made without them without a doubt. **What problems is Opensend solving and how is that benefiting you?** Increasing our email subscriber list to gain access to communicating to more site visitors than are initially subscribing to our emails. Capturing more email subscribers in our abandon flows than Shopify or Klaviyo can capture with their cookie expiration timelines. More revenue generated from new customers stuck in the consideration phase. ### 2. Seamless List Growth and Robust Features with Opensend **Rating:** 4.5/5.0 stars **Reviewed by:** Ismail K. | Client Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Opensend?** I like how complete the Opensend dashboard is; it looks very crisp and is easy to follow. I really appreciate the white glove support team because they set up everything and communicate a lot, coming up with insights and ensuring the flows work okay. They're very hands-on. I like that we can track everything pretty accurately on Klaviyo and the Opensend dashboard, and the numbers match. I also like that there are always new things being published on Opensend and that it's very granular, allowing us to choose how many people we want and set conditions, which is something many identity resolution software doesn't provide. That's pretty good. The credit system is straightforward and easy to understand, and you can choose how engaged people need to be. The dashboard makes it really easy to track how lists are performing without having to split every campaign or flow on Klaviyo, saving a lot of time. The initial setup was super easy, done in a couple of hours, with a lot of help from their team. We had to do very minimal work. **What do you dislike about Opensend?** Some things that could be improved. I'd like to see more analytic features on the dashboard itself, like life cycle, churn risk, and everything. I like the revive program to be able to identify a little bit more people. And, for it to be automated without having to upload lists manually. An integration or something, that would also be very helpful. **What problems is Opensend solving and how is that benefiting you?** I use Opensend to grow client lists and generate incremental revenue. It helps reconnect with people who bounced, like purchasers, without relying on slow communication methods like direct mail. Opensend has improved client list growth, especially when struggling with deliverability issues. ### 3. Easy Setup with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ben D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Opensend?** I really appreciated the customer support from Opensend. It would have been challenging to get it set up without them. The steps to get it onto a platform that doesn't have native Opensend integrations were a bit confusing, and they made it easy. The initial setup of Opensend was also easy. **What do you dislike about Opensend?** I wish the follow-up customer service were better. After capturing leads, I'm left wondering, 'what now?' It would be helpful to have a clearer understanding of how to use Opensend's connect and reconnect features with other CRM platforms. **What problems is Opensend solving and how is that benefiting you?** I use Opensend to capture contacts for e-commerce sales, building a potential customer list to convert into active customers. ### 4. A simple and great tool for connecting with visitors to our site **Rating:** 5.0/5.0 stars **Reviewed by:** Darren F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Opensend?** We are able to market to visitors to our site in a meaningful and engaging way. Once we receive an "identity," we can share our welcome series with them and share more about our product. It's simple and easy to use and works as a great funnel to capture visitors who we send to our site from our Google and Meta ads. It seamlessly integrated with Klaviyo, and the dashboard is easy to use. We had a great onboarding team, who made it simple to set up. They've been responsive whenever we have questions or need support. **What do you dislike about Opensend?** It's a little higher of a CAC compared to some other channels, but some of that is on us to improve our welcome flows and make the offer more compelling. **What problems is Opensend solving and how is that benefiting you?** We are using Opensend to generate sales and help grow our mailing list. Opensend is perfect for this because it's putting names with visitors that we otherwise would have never known. It's helping us improve our conversion rates and make our Google and Meta ad spend more effective. ### 5. Seamless Onboarding, Responsive Support, Boosts Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Opensend?** I like Opensend because it's super easy to onboard, with a very responsive onboarding team. They respond quickly to any changes in our existing CRM stack, usually within twenty-four hours. This ensures I never have to worry about people getting the wrong messaging. It plays incredibly well with Klaviyo, which adds great value to our workflow. The initial setup was pretty easy and very hands-off. We just connected our CRM accounts, and we were off and running. **What do you dislike about Opensend?** Nothing so far. **What problems is Opensend solving and how is that benefiting you?** I use Opensend to identify visitors who my usual tech stack can't recognize, triggering more flow emails and increasing revenue. ### 6. A Game-Changer with Exceptional Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. **Reviewed Date:** November 11, 2025 **What do you like best about Opensend?** I absolutely love Opensend for the substantial success we've experienced, particularly in scaling our triggered flow revenue by nearly 100%. It has proven to be a tremendous investment, offering us an impressive 29X ROAS. The platform excels at helping us reach prospective customers with relevant, timely content, something that is becoming increasingly challenging with traditional campaign messaging. The onboarding process with Opensend was remarkably easy and quick; it was a seamless experience thanks to the excellent onboarding team who were very helpful in setting up our flows. Setting up the Klaviyo integration was a breeze, taking only minutes, which was an added convenience. I am completely satisfied with the service, as reflected in my high likelihood of recommending Opensend, giving it a solid 10 out of 10. **What do you dislike about Opensend?** Nothing **What problems is Opensend solving and how is that benefiting you?** I use Opensend to scale our triggered emails, effectively reaching and retargeting visitors, resulting in a nearly 100% increase in triggered flow revenue with a 29X ROAS. ### 7. Seamless Setup, Exceptional Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Bryce S. **Reviewed Date:** November 10, 2025 **What do you like best about Opensend?** I have had a fantastic experience with Opensend. Their customer service is outstanding, with team members like Jeffrey and Sergio helping to get us up and running efficiently. The onboarding process was seamless, and their team ensured everything was in place quickly, only delayed due to our IT department's tasks. The seamless integration with Klaviyo enhances the user experience, making it a valuable asset in our marketing toolbox. Moreover, Opensend's reconnect platform is incredibly effective, allowing us to identify and target anonymous users who visit our website, resulting in a higher conversion rate. The ability to target previously unreachable users has significantly increased our revenue. Opensend's tools make it stand out above others, such as Wonderken and retention.com, and have proven to be more effective in our experience. **What do you dislike about Opensend?** I wish OpenSend had a larger database of users, as not everyone is currently included in it. While the platform already has a significant breadth, expanding its reach to identify more users would be beneficial. **What problems is Opensend solving and how is that benefiting you?** I use Opensend to identify anonymous website traffic, boosting conversions and revenue. Their seamless onboarding and excellent customer service were vital in setting up flows targeting users we couldn't otherwise reach. ### 8. Easy Setup and Smooth Integration with Helpful Opensend Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer D. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Opensend?** It was so easy to set up. I did the integration myself without any help from IT. The Opensend team set up the targeting metrics and advised on the email flow. We kicked off with an existing flow, but plan to modify it. **What do you dislike about Opensend?** Our overall email deliverability score is taking a hit and has dropped to fair from all of the unsubscribes and spam reports, but we are working with the Opensend team and our email agency on fixing this. **What problems is Opensend solving and how is that benefiting you?** This has improved our sales from our retargeting and abandonment flows. ### 9. Seamless Integration and Exceptional Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Sam T. **Reviewed Date:** October 30, 2025 **What do you like best about Opensend?** I really appreciate how Opensend helps us capture users visiting our site, making it easier to guide them into our email workflows and lifecycle. The integration with Salesforce is seamless and really boosts our productivity. I love the support from the onboarding team—Umair and his colleagues made setup a breeze by assisting with all integrations, including the tag and Zapier connection, ensuring everything ran smoothly. I find it invaluable that Opensend allows us to contact more potential customers than before by capturing identities (email addresses), which means we can reach a larger audience through our funnels. The competitive pricing of Opensend is another significant factor that sets it apart from other vendors we were considering. The product's ability to capture visitors who haven't converted yet provides excellent value and aligns perfectly with our goals. **What do you dislike about Opensend?** N/A **What problems is Opensend solving and how is that benefiting you?** I use Opensend to capture site visitors' identities, enabling us to contact more potential customers and integrate them into email workflows efficiently, enhancing our reach and customer introduction at a great price. ### 10. Effortless Setup, Immediate Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley C. **Reviewed Date:** December 03, 2025 **What do you like best about Opensend?** I love how easy it is to set up Opensend. The ability to quickly connect with potential customers who visited our website but left without sharing their contact information is incredibly valuable. Opensend immediately helps us start reaching these prospective customers, which aids in converting more site visitors into actual customers. I appreciate how seamlessly Opensend integrates with other tools we use, like Shopify and Klaviyo, making the entire setup process straightforward and efficient. The support team is excellent, as they quickly helped us correct an issue we faced with Klaviyo integration, ensuring our workflows run smoothly. **What do you dislike about Opensend?** Nothing so far **What problems is Opensend solving and how is that benefiting you?** I use Opensend to connect with website visitors, increasing customer conversions. It's easy to set up and integrate with Shopify and Klaviyo, enabling immediate outreach to potential customers. ### 11. Boosts ROI with Effortless Email Management **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. **Reviewed Date:** November 14, 2025 **What do you like best about Opensend?** I appreciate Opensend for its excellent communication, as their team is highly responsive via email, making it easy to reach out with any questions and always receiving a timely reply. I love the user interface, which is very readable and straightforward, facilitating an easy integration with ad platforms. The effectiveness of the product stands out because it genuinely works, especially in terms of its churned email collection, which is crucial for maximizing ROI. The initial setup was also very easy, which added to my positive experience with the product. Overall, Opensend has proven to be a great tool with no issues so far. **What do you dislike about Opensend?** N/A **What problems is Opensend solving and how is that benefiting you?** Opensend maximizes ROI by ensuring site visitors receive email flows, solves poor cookie issues, reduces churn by collecting emails and offers easy integration with ad platforms. ### 12. A great option to grow your list **Rating:** 4.0/5.0 stars **Reviewed by:** Alfredo L. | Email & SMS Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Opensend?** They have excellent support and are with you every step of the way. It's super easy to use, implement, and it's become a regular part of our email marketing efforts. It worked so well for us that I added Opensend to another brand that I managed. They instantly onboarded us and even offered a discount on the 2nd brand. **What do you dislike about Opensend?** So far there is nothing I dislike. Obviously, they don't control which identities you're getting, and it can sometimes be a mixed bag of opportunities, from very cold to very warm. But in our case, it's paid off tremendously. **What problems is Opensend solving and how is that benefiting you?** Leads. We're not so great at generating new leads but with Opensend it's helped us move the needle. ### 13. Effective Remarketing with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie K. **Reviewed Date:** November 14, 2025 **What do you like best about Opensend?** I appreciate Opensend's branded remarketing capability, which allows us to engage with anonymous visitors in a professional and non-intrusive manner. The integration with Klaviyo is particularly valuable, as many other identity resolution and remarketing services do not offer seamless branding and integration with email marketing tools. This ensures that our marketing efforts appear cohesive and trustworthy to our audience. Furthermore, the initial setup of Opensend was very easy, making it accessible and straightforward to get started with. The smooth integration and user-friendly setup contribute significantly to its effectiveness in improving our marketing strategy. **What do you dislike about Opensend?** I find the pricing of Opensend to be a little high. **What problems is Opensend solving and how is that benefiting you?** I use Opensend for gathering visitor profiles and integrating them into our CRM, enabling remarketing that maintains brand integrity and avoids looking sketchy. ### 14. Simplifies Email Collection with Ease **Rating:** 3.5/5.0 stars **Reviewed by:** shawn s. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Opensend?** I like Opensend's simplicity and how easy it is to use. It really helps in adding more engaged traffic to our funnel. Plus, the initial setup was very easy. **What do you dislike about Opensend?** I find it hard to fully understand ROAS with Opensend. I'd like to see non-inflated ROAS on the dashboard. **What problems is Opensend solving and how is that benefiting you?** Opensend helps me collect emails from users who don't sign up by identifying them. It's easy to use and boosts engaged traffic to our funnel. ### 15. Effortless Setup and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Opensend?** Opensend is very easy to use and set up. I even tried out their competitors and noticed how much better and more transparent Opensend is in comparison. **What do you dislike about Opensend?** Honestly, it works very well, I don't have any complaints for them! **What problems is Opensend solving and how is that benefiting you?** OpenSend has made it much easier for us to manage customer communication by bringing everything together in one place, so we no longer have to switch between different tools. With its centralized outreach and automated follow-ups, our response rates have improved, and our team saves valuable time while making sure no messages are missed. Overall, this has boosted our efficiency and allowed us to provide a more consistent experience for our customers. ### 16. Exceptional Support, Smooth Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey D. **Reviewed Date:** December 15, 2025 **What do you like best about Opensend?** I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack channel our agency shares with Opensend, so getting support is quick and easy. We also have dedicated reps for each of our Opensend clients. The initial setup was very easy, as we had an Opensend rep walk us through the process. **What do you dislike about Opensend?** N/A **What problems is Opensend solving and how is that benefiting you?** I use Opensend to collect more email profiles for clients, helping grow our email list and convert them into revenue and paying customers. ### 17. Review of OpenSend and Onboarding Experience- Excellent from start to finish **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle H. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Opensend?** Our experience with OpenSend has been excellent from the very beginning. The onboarding process was incredibly smooth, thanks to their efficient and well-organized team. From the outset, they demonstrated a deep understanding of our needs and worked closely with us to ensure everything was set up correctly. One of the most impressive aspects was how they handled the changes needed in our reconnect flows. Their team took full ownership of the process, implementing all necessary adjustments seamlessly and without disruption. Their technical expertise and responsiveness made what could have been a complex transition feel effortless. Overall, we’re extremely pleased with both the software and the support we received. OpenSend not only delivers on functionality, but the team behind it truly sets them apart. Highly recommended. **What do you dislike about Opensend?** It's worth noting that onboarding did require a significant time commitment. While the process itself was smooth, fitting it into a typical workday proved a bit challenging. Future users should be prepared to carve out a dedicated block of time to ensure all flows are configured properly and nothing is rushed. **What problems is Opensend solving and how is that benefiting you?** OpenSend is solving a major visibility gap by helping us identify anonymous website traffic. Before using the platform, we had very limited insight into who was visiting our site unless users explicitly submitted their information. Now, with OpenSend’s identity graph, we’re able to capture valuable data like first name, last name, email, physical address, and device information from previously anonymous visitors. ### 18. Excellent Communication and Quick Revenue Boost **Rating:** 4.0/5.0 stars **Reviewed by:** Kate L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Opensend?** Communication is great from everyone on the Opensend team. Implementation was easy and we started seeing extra revenue pick up fairly quickly. **What do you dislike about Opensend?** I would like the option to have Opensend qualify emails for us before sending them to our ESP. Otherwise it's a great service. **What problems is Opensend solving and how is that benefiting you?** Opensend is helping us pick up revenue that would have been lost from users who visit the site but do not sign up for emails. This is especially helpful for our abandonment flows which are proving to be quite successful with Opensend. ### 19. Easy Setup, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Opensend?** I appreciate Opensend's attractive pricing compared to other vendors. Their setup process was extremely easy, with their team providing support throughout. They help us capture website leads we might otherwise miss, enhancing our sales opportunities. I find their interactive dashboard and ease of use impressive; once set up, it's very low maintenance. The presence of a dedicated Customer Success Manager is a major plus. **What do you dislike about Opensend?** I would like a deeper dive into analytics on the channel page. **What problems is Opensend solving and how is that benefiting you?** Opensend helps us capture website leads that we would otherwise lose, ensuring sales opportunities. Its interactive dashboard is easy to use, and the dedicated support team enhances the experience. ### 20. A great idea that could use customer support improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Maddie H. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Opensend?** I like that I own the email addresses provided to me **What do you dislike about Opensend?** It seems like the support team was most interested in making sure I got onboarded. After getting signed up, I feel like the service has been slower and the attention to my questions about improving the quality of email profiles I'm provided has been somewhat lacking. **What problems is Opensend solving and how is that benefiting you?** Opensend is capturing customer emails for me. Instead of using an affiliate service that retargets website visitors for me, I now own those customer profiles. ### 21. Effortless Lead Generation Tool **Rating:** 4.5/5.0 stars **Reviewed by:** brian s. **Reviewed Date:** December 10, 2025 **What do you like best about Opensend?** I like that Opensend provides a service I didn't know existed, which is really helpful for lead generation. The daily email delivery works well, and I value the ability to suppress known contacts. It was also very easy to set up. **What do you dislike about Opensend?** Can't think of anything yet **What problems is Opensend solving and how is that benefiting you?** I use Opensend for lead generation, specifically grabbing leads from website visitors. The daily email delivery is good, and I can suppress known contacts. ### 22. Outstanding Support and Smooth Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea F. | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Opensend?** We have seen really great ROI (318% in just 3 weeks!) The whole team is available and willing to help. Great onboarding system. Very pleased. **What do you dislike about Opensend?** Nothing so far! The team and platform have been great. **What problems is Opensend solving and how is that benefiting you?** None so far. Everything has been smooth sailing. ### 23. Seamless Integration, Stellar Support, and Promising Roadmap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Opensend?** OpenSend has been a fantastic partner from day one. Their team is incredibly responsive, knowledgeable, and easy to work with. The platform is well-established and integrated smoothly with both our website and CRM, which made onboarding a breeze. Pricing is fair and transparent, and overall, the experience has been refreshingly smooth compared to other vendors we've worked with. **What do you dislike about Opensend?** Currently, we’re unable to trigger events for existing profiles—which limits some of our retargeting use cases—but we’ve been informed this feature is actively being rolled out. Also, while the reporting dashboard is functional, it would be more valuable with advanced filtering options, especially to exclude certain conversions from skewing performance data. **What problems is Opensend solving and how is that benefiting you?** OpenSend is helping us unlock a high-value segment of our audience—engaged site visitors who were previously anonymous. By identifying and remarketing to these users, we're able to re-engage them with timely, personalized messaging that drives action. This has led to a noticeable lift in conversion rates and is helping shorten our sales cycle, making our marketing efforts more efficient and impactful. ### 24. Opensend Review – A Game Changer for Customer Acquisition **Rating:** 4.5/5.0 stars **Reviewed by:** Muneerah C. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Opensend?** Switching to Opensend was extremely easy as our team was able to navigate the platform very seamlessly and the interface is very intuitive. I am most impressed with amazing growth in acquiring new customers in just a few months. The tools provided by Opensend have allowed us to optimize our outreach, and automate processes that resulted in a significant increase in engagement and conversions. **What do you dislike about Opensend?** The only think I would say has been a slight challenge is that a few customers complained about receiving marketing emails when they technically did not directly subscribe. However, the Opensend team provided scripts and best practices to address these concerns and there has been very minimal impact to our overall business. **What problems is Opensend solving and how is that benefiting you?** Opensend has been beneficial for our brand by solving engagement, customer acquisition and efficient email marketing. We are able to engage with customers in a more personalized way and track the performance effortlessly. ### 25. Effortless Onboarding and Instant Profitability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Opensend?** Onboarding was straight forward and we were profitable as soon as we launched. We also got a free trial which helped proved proof of concept. **What do you dislike about Opensend?** It is slightly on the pricey side for a basic subscription/ **What problems is Opensend solving and how is that benefiting you?** Opensend is helping us with email list growth! We are growing our list a lot faster thanks to open send. ### 26. Ridiculously easy-to-use tool for capturing website visitor info **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy B. | Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Opensend?** The platform is ridiculously easy to use. The UI is simply and user-friendly. Onboarding was very thorough - they walked me through the full setup in minutes. This included integrating the platform with HubSpot and Google Ads. Everyone I've interacted with on the Opensend team are friendly, patient, and knowledgeable. Even though I've not had any issues, they've checked in on me several times since signing up, which I LOVE. And most importantly, the platform does exactly what it says it will do - it shows us who's visited our website. For reference, we're a B2B that uses it mainly for retargeting non-converting website visitors that fit a certain profile. I've found the entire experience with Opensend to be refreshing and unique for SaaS. **What do you dislike about Opensend?** I genuinely cannot think of any cons for Opensend. **What problems is Opensend solving and how is that benefiting you?** We can see the EXACT person that visited our website and on what page they entered our site. We were using ZoomInfo, which only showed us the company of the visitor. Not only is Opensend giving us better, more usable data than ZoomInfo, it is significantly cheaper (about half the cost). ### 27. Effortless Lead Generation and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sam Z. | Senior Director Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Opensend?** Open send makes it easy to generate high intent leads for our business and communicate with them after they leave our site. The team offers great support and makes it easy to impliiment in short order. **What do you dislike about Opensend?** Id like to have a bit more control on The user side over collection timing rules.The support tram handles this though. **What problems is Opensend solving and how is that benefiting you?** Opensend helps us acquire high volumes of emails from users with high intent to purchase. ### 28. Easy Onboarding, More Subscribers, More Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Director of Global E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Opensend?** The Opensend implementation team walks you through the setup process, which takes less than 10 minutes to integrate it with Shopify and Klaviyo. I believe I could have done it myself because the platform is that intuitive, but the fact that they dedicate resources to assist with this speaks volumes. They want you to succeed. Once Opensend is live, you see it working immediately. Honestly, the most time consuming part of the entire process - and it wasn't that time consuming - was modifying my Welcome flow in Klaviyo for the net new emails. After 3 weeks, the ROI is 795%. Opensend is an absolute no brainer for DTC. **What do you dislike about Opensend?** The only downside is that it is limited to US visitors. **What problems is Opensend solving and how is that benefiting you?** Opensend has accelerated our email list growth dramatically. ### 29. Relatively easy setup, seems to be working as advertised. **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg L. | Owner / Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Opensend?** The ability to capture anonymous traffic autonomously **What do you dislike about Opensend?** Set up had a few hiccups, especially when connecting integrations, but this was not a dealbreaker and they were happy to help. **What problems is Opensend solving and how is that benefiting you?** We pay egregious amounts of money to Meta and Google each month for ad traffic that is completely lost if it does not sign up or convert. Opensend allows us to capture a percentage of that lost data and properly market via email. ### 30. The setup was super smooth, and the Opensend team made the entire onboarding process effortless. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Opensend?** The combination of an easy-to-use platform and a highly supportive team — they made it simple to unlock real value right from the start. **What do you dislike about Opensend?** Nothing that comes to mind. The whole experience was super smooth. **What problems is Opensend solving and how is that benefiting you?** Opensend helps us identify and re-engage website visitors who don’t convert on the first visit. It’s been a great way to capture missed opportunities, increase conversions, and make our marketing more efficient without adding extra complexity. ### 31. Switched from retention.com **Rating:** 5.0/5.0 stars **Reviewed by:** Franco L. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Opensend?** Much easier to install them retention. Hopefully results are better. **What do you dislike about Opensend?** So far none, had it for a month. Results are similar to retention. **What problems is Opensend solving and how is that benefiting you?** Getting emails of users that don't sign up. ### 32. Powerful Tool for connecting with our consumer base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Opensend?** Get tool for getting and keeping in touch with those interested in our company and the segment space we operate in. We want to talk to these consumers and OpenSend allows us the opportunity. **What do you dislike about Opensend?** Nothing yet so far, everything has been seamless and easy to navigate. **What problems is Opensend solving and how is that benefiting you?** Allowing us to get in touch with consumers that show interest in our brand and platform ### 33. Effortless Email Signup Boost with Excellent Team Support **Rating:** 3.5/5.0 stars **Reviewed by:** Elena D. **Reviewed Date:** October 09, 2025 **What do you like best about Opensend?** I appreciate the easy setup process of Opensend, which was aided by team support, making it straightforward to begin using. I'm impressed by its ability to convert web traffic into email sign-ups effectively. The data provided by Opensend is beneficial for retargeting through email campaigns. **What do you dislike about Opensend?** Nothing **What problems is Opensend solving and how is that benefiting you?** I use Opensend to convert web traffic into email sign-ups, increasing my email list size effectively. ### 34. Strong Platform for Passive Revenue & Identity Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Opensend?** Opensend has helped us capture high-intent visitors we might otherwise miss, and the automation makes it incredibly hands-off. Once set up, it just works in the background to drive incremental revenue. **What do you dislike about Opensend?** The cost structure can be tricky, particularly when usage goes beyond the included tier and overage charges come into play. It can be difficult to forecast monthly spend. Some finer control over filtering and personalization in the UI would also be a welcome improvement for more advanced use cases. **What problems is Opensend solving and how is that benefiting you?** Opensend is helping us recover otherwise lost revenue by identifying and re-engaging anonymous site visitors. It's allowed us to scale personalized follow-ups without adding strain to our internal team, and it’s brought in incremental revenue with minimal lift. It’s also valuable for passively building a high-quality identity pool for future marketing efforts. ### 35. Umissable Opportunity for B2B and B2C Brands Alike **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher T. | CEO and Head Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Opensend?** The best part of OpenSend was obviously the results that it has gained for both me and my clients - but the onboarding was so smooth and methodical that it only took me one quick call with their helpful team to get started. Fabulous experience and wonderful, mindful support. **What do you dislike about Opensend?** Nothing that I have really experienced has been negative with OpenSend. **What problems is Opensend solving and how is that benefiting you?** It is helping me capture not everyone that comes to my website, but high-intentioned visitors that need a bit more convincing. It has helped supercharge our email marketing, Facebook and Google ads retargeting, and understanding our audience with much more precision. ### 36. Great so far **Rating:** 4.5/5.0 stars **Reviewed by:** Mike F. | Retention Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Opensend?** Easy setup, customizable settings, great onboarding team, no contracts, easy to read dashboard. **What do you dislike about Opensend?** Nothing at the moment. Everything is going smooth so far **What problems is Opensend solving and how is that benefiting you?** Building our email lists ### 37. Working with Opensend **Rating:** 5.0/5.0 stars **Reviewed by:** isla s. | Community Engagement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Opensend?** OpenSend is an amazing! I like the fact it allows us to reach out to people who visit our page and need our services. It makes communication so much easier and helps us connect with the right people. Alexis was really nice to show us and explain everything very well. **What do you dislike about Opensend?** The only downside is that I wish there were more phone numbers included in the leads. **What problems is Opensend solving and how is that benefiting you?** OpenSend helps us connect with people who visit our page but don’t always reach out directly. Good for our call center to be able to reach out to clients and see their needs ### 38. responsive team, effective product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Opensend?** Their product outperformed our previous tool in a direct comparison, and their team remained highly communicative throughout the entire process. **What do you dislike about Opensend?** I feel that the help articles would benefit from some updates and a bit more refinement. **What problems is Opensend solving and how is that benefiting you?** Anonymous website visitor id collection and website/email CRO. ### 39. Quick onboarding, quick results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Opensend?** We're using reconnect, and we're seeing strong results out the gate. **What do you dislike about Opensend?** Only been using for a week. Early results are promising, no negatives to share at this time. **What problems is Opensend solving and how is that benefiting you?** Opensend is helping us expand our attribution windows for email targeting. ### 40. Great onboarding and quick results! **Rating:** 5.0/5.0 stars **Reviewed by:** Kiku C. | Co founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Opensend?** Easy onboarding and very quickly started seeing our email subscriber list grow effectively. 6 months in, we're seeing great quality email leads that engage and convert! **What do you dislike about Opensend?** Not much that we have come across that we found challenging. **What problems is Opensend solving and how is that benefiting you?** Building quality leads for our email subscriber list. ### 41. They enter, they subscribe, they never leave. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | CEO & Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Opensend?** The team is very helpful and got us set up right away. We are so excited that we can grow our email list so simply. We are seeing meaningful numbers quickly. **What do you dislike about Opensend?** Nothing to dislike, we just have to make sure we do our part and create great emails. **What problems is Opensend solving and how is that benefiting you?** Getting new emails requires heavy lifting from giveaways, to opt ins and list building. This method is so effective, they visit our site and leave behind their email without any friction. ### 42. Opensend - Empowering Our Customer-Centric Mission Every Step of the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Jake B. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Opensend?** Enhanced Engagement with Target Audience: Opensend’s platform enables highly personalized, data-driven communication that resonates with Compression Health’s most responsive and intent-driven customers, creating meaningful connections and driving brand loyalty. High Performance Metrics: The partnership with Opensend has yielded impressive results, with a 59% open rate, 12% click rate, and 9% conversion rate. These metrics reflect Opensend’s ability to deliver relevant, impactful content that inspires action. Revenue Generation Efficiency: Achieving a Revenue Per Contact Acquired of $1.54 and an ROAS of 6.1, Opensend has proven to be a valuable investment, directly supporting profitable growth while aligning with mission-driven goals. Mission-Driven Alignment: Opensend supports Compression Health’s mission to improve the quality of life for customers, helping them reach those who need their products most while maintaining a customer-centric approach. Reliable and Scalable Platform: With a focus on advanced, cutting-edge solutions, Opensend’s platform has become indispensable for sustainable growth, positioning Compression Health for long-term success. Timely and Relevant Content Delivery: Opensend ensures the delivery of well-timed, relevant content, allowing Compression Health to stay connected with its audience effectively and meaningfully. **What do you dislike about Opensend?** Nothing. This is a wonderful tool that adds immediate incremental value to any digital marketer. **What problems is Opensend solving and how is that benefiting you?** Opensend is addressing several key challenges for Compression Health, enhancing both our customer engagement and overall business performance. Primarily, it’s solving the issue of reaching our most responsive, intent-driven audience with personalized, relevant messaging. This means we’re no longer relying on broad, impersonal campaigns but are now delivering targeted, data-driven content that truly resonates. The result? Stronger customer relationships and engagement, evident through high open and click rates and a remarkable 9% conversion rate. Additionally, Opensend is tackling the challenge of measuring and maximizing our marketing ROI. With a ROAS of 6.1 and a Revenue Per Contact Acquired of $1.54, Opensend empowers us to track and optimize the impact of every campaign, which translates into sustainable growth and efficient use of resources. By effectively addressing these challenges, Opensend allows us to advance our mission—restoring quality of life for those in need—while driving both impact and profitability. This partnership is helping us connect meaningfully with customers and deliver content that both aligns with our values and produces outstanding, measurable results. ### 43. Agency Owner: New Favorite Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Opensend?** I run an email/sms marketing agency. I recommend Opensend to every client with decent traffic because it's one of the fastest ways to capture missed revenue and build a solid email list of interested visitors. I recommend giving it a shot and seeing if it works for your business – love this software! **What do you dislike about Opensend?** Only downside is that Opensend doesn't work for 100% of industries, but neither does any other tool. **What problems is Opensend solving and how is that benefiting you?** Capturing missed revenue, growing email lists faster. ### 44. Opensend Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Opensend?** OpenSend makes it easy to identify high-intent anonymous traffic and retarget across channels. The integrations with Shopify and Klaviyo are seamless, and the results came quickly with higher open rates, better CTRs, and real incremental revenue. **What do you dislike about Opensend?** Have not come into any issues with OpenSend yet. **What problems is Opensend solving and how is that benefiting you?** We can now retarget visitors we previously had no way of reaching. It’s driving stronger conversions, better utilization of our paid media spend, and a fast ROI. ### 45. Seems to work well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Opensend?** It seems to do as described, fairly easy integration. **What do you dislike about Opensend?** Not sure how accurate the conversions are, we are still in the first 2 months of testing. **What problems is Opensend solving and how is that benefiting you?** Converting more checkouts and building our email list ### 46. Great conversion tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan E. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Opensend?** The Opensend team has been really supportive in all implementation and ongoing efforts, the product has opened our ability to target anonymous traffic and we love how easy it is to set restrictions on who were reaching out to, so we know we're only targeting the most valuable visitors. This helps us feel safe that it won't harm deliverability and we're getting the most value for our money on resolved identities. With that, it shows in the revenue we're seeing from the platform so far! **What do you dislike about Opensend?** Nothing really that I would flag as a dislike. I would say businesses should ensure that they have all Opensend flows to target the anonymous traffic and should be targeting these users in campaigns if they want to drive an ROI, but that goes without saying. **What problems is Opensend solving and how is that benefiting you?** Anonymous visitor tracking - this allows us to target users via email that we otherwise would never have been able to. We can educate/remind/incentivize these customers depending on what part of the funnel they're in. ### 47. Great Onboarding and quick results **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Opensend?** I make more money and it happened quickly. It was very easy to use and their customer support was really good. **What do you dislike about Opensend?** there isnt anything I didnt like about open send. **What problems is Opensend solving and how is that benefiting you?** There were a ton of emails we were missing out on and now capture as many visitors as possible resulting in more revenue. ### 48. Great Performance and Onbaording **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Opensend?** It was easy to implement and we have seen great email open rates! **What do you dislike about Opensend?** The potential benefits was a bit unsure before we started using it. **What problems is Opensend solving and how is that benefiting you?** We are getting new people interested and purchasing the products ### 49. Great Retention Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Opensend?** Opensend is easy to set up and use. Everything from set up, implementation, and initial support to the UI was great. Integration was a snap, and our contacts were fantastic and a delight to work with. **What do you dislike about Opensend?** We didn't experience any real downsides. The one consideration to make is that this is for US users only. Would love to see international support in the future! **What problems is Opensend solving and how is that benefiting you?** Retargeting/remarketing. ### 50. Working great for lead gen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Opensend?** Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns. Opensend’s interface is user-friendly, making it accessible to team members without extensive technical backgrounds. Our team could quickly adapt and start using the platform’s core features, thanks to intuitive navigation and setup. Customer support has also been a highlight; they are responsive and proactive, making the onboarding experience smooth and offering valuable guidance whenever needed. **What do you dislike about Opensend?** One area for improvement would be additional analytics. Additionally, while the platform is a worthwhile investment and has easily paid for itself, the pricing may seem a bit high. **What problems is Opensend solving and how is that benefiting you?** Transforming anonymous website traffic into actionable leads. Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns. - [View Opensend pricing details and edition comparison](https://www.g2.com/products/opensend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+18%3A28%3A59+-0500&secure%5Bsession_id%5D=a467662b-d0ce-4ef4-90c2-dc3801ca1c2b&secure%5Btoken%5D=1427971770f9266e5fc830f77a00303ae64d0e2e6cbd215fd83a62ba454bb786&format=llm_user) ## Opensend Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Opensend Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Agentic AI - Visitor Identification** - Cross-system Integration ## Top Opensend Alternatives - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews) - [Retention.com](https://www.g2.com/products/retention-com/reviews) - 4.5/5.0 (121 reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) - 4.8/5.0 (4,115 reviews)